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Evaluation of the Applications to the Patient Rights Unit

In Turkey, as in the world, health services, have gained importance as a key indicator of social and economic development. Healthcare professionals should be aware of the rights of patients, encourage the use of this right when necessary, and provide training and promotion in this area. Primary healthcare is an ideal field for patient education. The aim of the study is to evaluate the usage status of the patient rights unit. The study was conducted by retrospectively examining the application records made to Samsun Training and Research Hospital Gynecology and Obstetrics Campus patient rights unit between 2011 and 2018. The demographic characteristics of the applicants such as age, gender and educational background were noted. The descriptive statistical analysis of the data obtained was made with the SPSS package program. The total number of applicants, gender, age, educational status and professions were examined. Applicants are most often between the ages of 31-35. It is seen that the applications are changing from face-to-face applications to applications made in the digital environment. Most of the applications were made about outpatient services. It has been observed that applications related to secretary, security and cleaning personnel were made most frequently. As a result of our study, it was thought that women preferred to use the patient rights unit less and did not know their rights in this area. The participant age of the research population was found to be small. This situation revealed that public informing about patient rights should be done more effectively. Primary health care and family medicine is an important field for patient education.