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An empirical study on organizational acceptance of new information systems in a commercial bank environment

This study empirically examines the acceptance of new information systems in a commercial bank environment. The modified technology acceptance model is used to examine organizational acceptance, staff satisfaction, superior satisfaction, customer satisfaction, system reliability, user friendliness, perceived usefulness, and perceived ease of use. The results show perceived usefulness and perceived ease of use have a significant effect. However, perceived usefulness was found to be a more important determinant on information technology acceptance than perceived ease of use. The results also confirm staff satisfaction and system reliability as significant variables representing perceived usefulness and ease of use.