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On the relationship between intra group conflict and group performance: Evidence from Telecom Sector of Pakistan

Abstract The current study investigates the link between Intra Group Conflict (Task Conflict, Relationship Conflict) and Group Performance of the employees in the Telecom sector of Pakistan. Employees’ performances are improved by harmony, friendly environment and lack of conflict in an organization. To find out the practicality of these assertions, 200 questionnaires were distributed among employees of five main mobile telecom companies namely Telenor, Mobilink, Ufone, Zong and Warid at their head offices. 122 questionnaires were received back that resulted in 61% response rate. The paper addressed the extent of employees’ perception about Task Conflict and Relationship Conflict in their groups and also investigated that how these types of Intra-group conflict were linked to the overall performance of their groups. A theoretical model was developed to test these hypotheses. For the measurement of intra group conflict (Task conflict, relationship conflict) and group performance two valid and reliable instruments were used. Furthermore for analysis of these data Correlation and regression were used. The result of the study showed significant positive relationship between task conflict and group performance. However, negative association was found between relationship conflict and group performance. At the end, conclusion, limitations, and future research bearings are likewise highlighted.