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A Video Information Fidelity Evaluation Model in Intelligent Customer Service System

A balanced-weighted vision-information fidelity method (BWVIF) that simulates the multi-scale sensitivity weighting effect of the human visual system is proposed, and the BWVIF model is evaluated by simulation. Based on the verification of images with three distortion types of JPEG, Gaussian Blur and White Noise in the LIVE image library, using the three evaluation criteria of PLCC, RMSE and MAE, the verification results show that the overall evaluation effect of the BWVIF method is better than that of the proposed method. Visual Information Fidelity (VIF) and Multi-Scale-Structural Similarity (MS-SSIM) methods are widely regarded as effective.