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Configurable Reference Process Models for Public Administration

For the last couple of years public administrations increasingly face a modernization and performance gap which they try to close by reorganizing their processes. Reference models can provide added value in improving those processes and procedures. Their main characteristics, the storage for domain knowledge and their universal validity, create a high potential for reuse and therefore allow for the exploitation of synergies and the reduction of unnecessary tasks and redundancies. In order to reduce the amount of resources for adapting reference models to regional specifics the application of configurable reference models is especially useful and proposed in this article.