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E-Government Success: How to Account for ICT, Administrative Rationalization, and Institutional Change

E-government is a complex undertaking which encompasses technological, organizational, and institutional elements. Much research in the field has locked at ICT as a valid solution to make public administration more successful. This chapter offers a richer account of the role played by ICT in transforming public sector organizations discussing the effects ICTs have in the rationalization of administrative procedures and public sector institutional transformations. The notion of techno-institutional assemblages is introduced to offer a new theoretical ground to frame the notion of success in e-government projects. It is argued here that successful e-government policies are the one that deliver the outcomes which have led their initiation. Accordingly the need for new indicators of success is identified.