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Designing a flexible support system in dialogue with students to meet their needs

A more stringent financial climate, alongside technological and lifestyle changes, have diversified student needs and promoted the use of inclusive learning and support strategies. This paper reports on the development and evaluation of academic skills centres at an English Higher Education Institution and considers ways in which the service is able to benefit users and providers, it goes on to argue that, by fostering a dialogue with students and using a range of delivery models, the provision has been made flexible, diversified and student centred and thereby addresses issues of current significance within the institution and sector more broadly.