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A literature review about sequencing ITIL processes

In this paper, we present a review of different approaches for implementing Information Technology Infrastructure Library (ITIL) practices. One of the main issues when implementing ITIL processes is the order of the processes to be implemented. Different works developed in the past were focused in the critical success factors for the ITIL implementation. Nevertheless, the order in which processes should be implemented is still being studied. The approaches discovered vary from static sequences in which the sequence is predefined and common to all organizations, to those ones which are dynamically defined depending on the characteristics of the organization, so they may differ from one company to other. A literature review is presented to compile the status of the art.