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Intranet and Active DSS : Instruments for Corporate Success

The Intranet is the descriptive term being used for the implementation of Internet technologies within a corporate organisation, rather than for external connection to the global Internet. This implementation is performed in such a way as to transparently deliver the immense informational resources of an organisation to each individual’s desktop with minimal cost, time and effort. An Intranet takes the World Wide Web (WWW or Web) model, which allows companies to communicate with the marketplace via the Internet and adapts it to the specific boundaries of an organization so only certain information is accessible only to its employees, and not the Internet public. A Decision Support System (DSS) is in most cases, an interactive, computerbased system, which has functions for giving a user modelling and data support, which is flexible and adaptable to varying needs in changing environments, with a supportive and easy to use interface, and which has been built to represent the necessary and sufficient problem and knowledge elements of the context it should support. However, the standard DSS technology which works with only one or two types of knowledge, descriptive and procedural, offers noncustomizable interfaces which have to be taught to the users, support operations with the system, but do little to facilitate navigation through concepts appears to be a passive support system. An active DSS takes the initiative without getting specific orders and responds to nonstandard requests and commands [27] when dealing with tasks in problem solving which are ambiguous and complex. It could be a conversational, agent-based approach to DSS in order to enhance creativity in collaborative human-computer problem solving [1]. An active DSS is useful for • understanding the domain (to provide explanations) • problem formulation (to determine assumptions and abstract reality), • relating a problem to solver (to assist with proper problem-solver interaction, to advise on proper procedures), • interpreting results and explaining results and decisions [33]. Providing a state-of-the-art survey of Intranet and Active DSS this paper explores the application of these two new technologies to supporting the management of large interdependent decision tasks.