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Software process decision support: making process tradeoffs using a hybrid metrics, modeling and utility framework

In this paper, we present a "forward-looking" decision support framework that integrates timely metrics data with simulation models of the software development process in order to support the software project management control function. This forward-looking approach provides predictions of project performance and the impact of various management decisions. Tradeoffs among performance measures are accomplished using Outcome Based Control Limits (OBCLs) and are augmented using multi-criteria utility functions and financial measures of performance to evaluate various process alternatives. The decision support framework enables the program manager to take corrective action as necessary on a project with the simulation model providing insight on potential performance impacts of the proposed corrective actions. A real world example is presented.