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Leveraging Contextual Inquiry Methods to Empower Patients in a Learning Health System

An ideal healthcare delivery system would be centered on patients' specific needs. These needs are diverse and merit a thorough analysis. In our pilot study, we examined these needs using qualitative interviews. We learned that empowering a patient requires a multi-faceted approach. There needs to be a balance of personalized delivery of health information and shared decision making with providers. Further, a learning element needs to be factored in such that knowledge generated from patients' experiences can be shared across groups. This learned knowledge will be the key to empowering patients in the Learning Health System. Objective: Early findings describing the conceptual design of a Learning Health System that empowers patients. Method: Nine contextual inquiry interviews were conducted with patients. Using an affinity wall exercise, qualitative thematic analysis of the nine interviews was carried out by a group of researchers. Objective: Early findings describing the conceptual design of a Learning Health System that empowers patients. Method: Nine contextual inquiry interviews were conducted with patients. Using an affinity wall exercise, qualitative thematic analysis of the nine interviews was carried out by a group of researchers.