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Roles of Transportation Management Centers in Incident Management on Managed Lanes

This guidebook examines traffic incident management practices that are implemented by transportation management centers on managed lanes. The document examines the unique operating environment of managed lanes from an incident management perspective. The roles of the transportation management center in the managed lane environment are discussed in terms of incident preparedness and real-time incident management activities and support. A comparison of best practices for eight case studies is presented, and an in-depth analysis of the role of the transportation management center in incident management is presented for three of the managed lane facilities examined in the case studies.