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Tourism in National Capitals and Global Change

mers’ typologies. This latter is both a synthesis of current typologies’ understanding as well as a useful tool for beginning to unpack the complexity of cultural tourism behaviour today. It is however in Chapter 9 that we feel the contribution of this section lies and especially in the identification of local cultural intermediaries as vital (and potentially powerful) gatekeepers shaping both the expectations and the resulting tourist experience at the destination. As anticipated earlier on, the remaining two sections of the book (part D and part E, Chapters 10–15) take the reader through some of the key discussions underpinning our current understanding of culture heritage tourism product management. Using a wide variety of examples from across the world and adopting a clear business language, the authors purposely explore product development (or redevelopment) issues and provide useful and practical suggestions on for example issues of attractions’ operations; stakeholders’ consultation; funding; marketing and so on. Worth mentioning is the brief discussion presented in Chapter 13 and later on the practical recommendations forwarded in Chapter 15, which hint at the importance of creating memorable tourism experiences in order to captivate and attract ever demanding audiences. In fairness, the epilogue section adds little to nothing to the worth of the book, aside highlighting the need to ensure fresh and current research in this field is maintained. But this is a minor criticism if one is to consider the wide range and the breadth of topics covered within this second edition. Overall, this is a thoroughly enjoyable read and a valuable learning resource for anybody interested in the field but especially for those undergraduate students interested in pursuing a career in cultural heritage tourism or heritage conservation.