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A Study of the Impact of the Workplace Learning Function on Organizational Excellence by Examining the Workplace Learning Practices of Six Malcolm Baldrige National Quality Award Recipients

OF THE DISSERTATION A Study of the Impact of the Workplace Learning Function on Organizational Excellence by Examining the Workplace Learning Practices of Six Malcolm Baldrige National Quality Award Recipients by Cynthia J. Lewis Doctor of Education San Diego State University and the University of San Diego, 2011 The purpose of this study was to evaluate the role the learning function plays in the pursuit of organizational excellence with the goal of identifying key factors, models and descriptions of successful workplace learning practices. A total of six Malcolm Baldrige National Quality Award Recipients, one from each Baldrige sector participated in this study. Data was collected through in depth, semi-structured, face-to-face interviews with the person responsible for workplace learning or their representative in each organization. The findings indicated that workplace learning professionals should be part of the strategic planning process within an organization and that workplace learning benefits strongly from the support of the senior executives and the CEO or equivalent. The findings also supported current research regarding workplace learning evaluations and delivery methods.