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A Framework of User Classification Model of Online User Innovation Communities Based on User Innovation Value

The online user 
innovation communities (OUICs) provide a platform for users to participate in 
innovation activities, share product experience, and interact with each other. 
Different types of users have different innovation values. Classification of 
users can facilitate better community management and maximize the value of 
users. In the existing user classification research, the analysis of user 
innovation value is not in-depth enough, and the professional knowledge of each 
stage of product development possessed by users is not fully considered, which 
is the key to maximize the value of user innovation. Therefore, we 
comprehensively consider the user’s innovation capability, professional 
capability, influence capability and active capability, and propose a 
measurement method of user innovation value (4C). And based on user innovation value, 
a framework of a three-dimensional user classification model (TIS) was proposed 
combined with the product development stages and topics that users participated 
in, which contains topics, innovation value, and stage. It can enable companies 
to introduce high-innovation value users with different professional knowledge 
backgrounds at different stages of product development, and give full play to 
their innovation value, which is conducive to improving the product innovation 
performance of companies.