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Knowledge Management in E-Government

The article reviews the role of knowledge management (KM) in e-government. It finds that knowledge management is needed to facilitate information exchange and transaction processing with citizens, as well as to enable inter-government knowledge sharing and integration. It also finds that knowledge management solutions frequently employ the same methods and technologies, such as portal, virtual community, document management, and knowledge discovery solutions. The article further identifies that challenges to successful knowledge management exist in the lack of motivation to share, lack of task orientation of KM solutions, information overload, and insufficient inter-operability. The article’s findings are intended to suggest targets for future in-depth analysis of e-government knowledge management.