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Understanding Trust in Medical Technologies

This paper aims to extend knowledge with respect to trust in health-related technology and deals with an exploration of this topic and the validation of the findings using multi-method research. The empirical approach aimed at the evaluation of the opinions and attitudes towards the importance of trust conditions (reliability, trustworthiness, operability and easing) and trust “mediators” (physician as a role model, scientific evidence, exchange with peers and hands-on experience), and assessed the relevance of different system features among different users. User factors such as age, gender and the perceived health condition were taken under consideration as representative indicators of the diversity among the (potential) users. Results showed a significant influence of age and gender on the examined trust indicators and underline the importance of considering the users’ diversity in the research of trusted – and thus accepted – medical systems in home environments.