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Supervision as an Orienting and Integrating Process

Staff working in a large family service agency today may feel that they are in the midst of a tornado because there are many wrenching changes and shifts in the air. The families served are changing; the programs are changing; the skills and techniques are shifting and changing; the agency's very structure is in constant flux. How can the agency's staff manage and adapt, while still maintaining the excellence expected of them? All of this movement, plus the contemporary need for accountability and the recent emphasis on examing roots, has merged to motivate a reexamination and assessment of agencies systems of operation. This article reports on one agency's reexamination of a supervisory system. The process of assessment necessitated a reconsideration of the underlying philosophical basis ofthe agency's supervisory system, a look at the aforementioned changes in practice milieu, and ultimately an enhanced perspective on supervision. Traditionally, supervision in social work has emphasized the dual components of management and education, plus being a vehicle for support and encouragement of staff. I Included within these aspects are orientation and integration. The integration and orientation functions of supervision have grown in importance because of the changes in clients, society, and social work knowledge and methods.