{'fraction_non_alphanumeric': 0.017129356172474897, 'fraction_numerical': 0.005906674542232723, 'mean_word_length': 5.05, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Conflict Management Within Transylvania College International School

ABSTRACT. The conflict has always been an inevitable progress and it existed since our earliest times whenever there was a desire to lead a group or even an empire. For this theme we took into account the fact that the term “conflict” has a negative connotation and it is often associated with concepts such as anger, aggressivity, opposition, although conflict doesn't necessarily need to be referred to as a negative experience. We must acknowledge the fact that if we experience conflicts in our lives, it means we are sincere, we express our visions, opinions, thoughts and feelings, and that, in this way, we can evolve and develop as humans. The objectives of the research within the international school Transylvania College Cluj-Napoca were to analyse the types of conflicts and what caused them within the organisation, the people who offered support to solve these conflicts and the number of conflicts each teacher had. For the research we used a survey where 37 teachers (males and females) replied to several questions in a google form at the end of the 2018 - 2019 academic year and where the responders had difficulties the researchers offered additional explanations by email or verbally. The study concluded that conflicts are not created because of the difference in objectives, but from the difference in how the parties involved want to achieve these objectives and the most common of the conflicts was definitely when people didn’t express clearly what they wanted or gave unclear instructions. Furthermore, a clear communication reduces the differences in perception and the probability of a conflict.