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Core handover problems

Even if a handover process is a critical stage in the software lifecycle, little is known about the problems encountered when transferring a software system from development to maintenance. In this paper, we have elicited five core handover problems as faced by five IT organizations today. These are (1) insufficient system knowledge, (2) lack of domain knowledge, (3) insufficient communication, (4) inadequate documentation, and (5) difficulties in tracking changes.