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Counselling in higher education: the experience of lone counsellors

A qualitative study was conducted into the experience of student counsellors working as lone counsellors or as members of a small team in higher education colleges. The data, gathered through semi-structured interviews of eight participants, all of whom were responsible for the management of their counselling service, revealed the complexity of the student counsellor's role. While the one to one work with clients was seen as the primary task, the significance of the counsellor's involvement in the organisation was not to be underestimated. Issues around case load, support and relationships with colleagues, which can be problematic for counsellors working in organisations generally, were highlighted for those working as lone counsellors.