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Identifying Communication Apprehension Levels in Senior-Level Information Systems Majors: A Pilot Study

Given the importance of communication skills in the classroom and workplace, it is surprising that no extant research focuses explicitly on senior-level information systems (IS) majors and their levels of communication apprehension (CA). To fill that void, this study examines the levels of CA among seniorlevel IS majors. Participants (n = 51) enrolled in an IS senior capstone course completed the Personal Report of Communication Apprehension (PRCA) measure. IS majors’ PRCA scores were then compared to national norms. Unexpectedly, no statistically significant differences were observed between the scores of the IS majors and the national norms; however, IS majors do experience moderately high levels of CA and the most anxiety-inducing setting was speaking in public, whereas the least anxiety-inducing setting was speaking one-on-one.