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Investigating Expressions of Pain and Emotion in Authentic Interpreted Medical Consultations

This descriptive study, which is based on a PhD research conducted at the University of Zurich and at the Zurich University of Applied Sciences, explores the activity of interpreters. At first sight, the interactions between patients and doctors seem to be fluently and smoothly interpreted. Yet, a closer look at the transcripts of the consultations reveals various conversational difficulties. A striking issue in this data set are the patients' complaints about pain and anxieties which do not always reach the doctors or the nurses, because the interpreters cut out affective parts in their renditions. In such cases, the patients' concerns may simply be lost which prevents doctors or nurses from responding on the emotional level. In other situations, however, the doctors or the nurses miss the opportunity to address the patients' feelings, even if the interpreters convey the patients' concerns to them.