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A Study on the Influence of Banker's Individual Competency on Organizational Performance

: Recently, most service industries have set customer satisfaction as their top priority. With the recognition that customer satisfaction depends on the individual competency of the banker, many financial institutions are actively working on enhancing the personal competency of the banker in the field. Individual competency refers to the skills, knowledge, and attitude that are necessary for each specific individual who is a member of an organization to perform his or her job successfully. The statistical package SPSS 22.0 was used for basic statistical analysis, and the structural equation package Smart PLS 2.0 for the hypothesis testing. This empirical study is intended to confirm the influence of banker ' s individual competency on organizational performance under the assumption that the individual competency of a bank clerk affects service commitment, and service commitment affects organizational performance. To summarize the results of the study, first, job competency had a significant effect on service commitment. Second, sales competency had a significant effect on service commitment. Third, information collection competency had a significant effect on service commitment. Fourth, service commitment had a significant effect on organizational performance.