{'fraction_non_alphanumeric': 0.03452243958573072, 'fraction_numerical': 0.01380897583429229, 'mean_word_length': 5.562264150943396, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
The Caring Moment and the Impact on HCAHPS Nurse Communication Scores

The purpose of the study was to review the impact of The Caring Moment on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, particularly Communication with Nurses scores. The Caring Moment program was implemented to impact the patient’s perception of nurse communication and in turn, raise HCAHPS scores on the Press Ganey post-discharge survey. Nurses spend more time with the patient than any other healthcare provider in the healthcare setting (Dempsey, Reilly, & Buhlman, 2014). So, the nurse-patient relationship is a critical relationship that should be treated with priority, respect, courtesy, caring, and kindness. The evidence from multiple studies suggests that nurse caring behaviors and improved communication interventions have the potential to significantly impact patient satisfaction, patient outcomes, and the patient’s perception of care (Dingman, Williams, Fosbinder, & Warnick, 1999; Duffy & Hoskins, 2002; Lidgett, 2016). Potential implications from the implementation of The Caring Moment can potentially have far-reaching effects on patients, caregivers, and nurses. Patients want to be cared for while in the acute care setting and in today’s competitive hospital market nurses must understand the needs of the patient, including the incorporation of caring behaviors into their everyday nursing practice (O’Nan, Jenkins, Morgan, Adams, & Davis, 2014). The implementation of The Caring Moment involves nurse communication and new nurse behaviors. Optimization of nurse communication has been proven to have a direct and positive impact on HCAHPS domains and other quality indicators (Dempsey et al., 2014).