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Transportation Automation System Design for Visually and Hearing Impaired Users in the Digital Environment

: The transportation card ticket vending machine, a kiosk system first introduced in Korea in 1997, became a world-top-tier technological innovation and was gradually implemented in many other countries. Today, it is practically everywhere and expanded to other variable industry such as restaurant, concert hall and movie theater, and so on, because of cheaper of labor costs and convenience. It has recently achieved more than 95% installed vendinFg machine in most of service markets, stores, even local supermarkets. However, this being part of the digital age, causes a digital discrimination especially on the persons with visual or hearing impairment, which makes performing everyday activities difficult if not properly addressed. Thus, the study proposed an improved transportation card vending machine system, with design and operational flow that will serve these persons with disabilities. It has a simplified menu display with voice recognition and body language service, and a service mode setting automatically detecting the disability level of the user. To increase the success rate among kiosk users, the system recommends destinations through voice or text interface to lead the users to choose only one digit number representing their exact destination. It is intended to reduce the fail attempt during user interaction and to provide an improved transportation card vending machine system with design and operation flow that will serve these persons with disabilities.