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The Keck way: vision and reality of technical operations at Keck

We describe the goals, guiding principles, and implementation of the Keck Observatory technical operations model and how scientific success is critically dependent on the symbiotic connection with the overall strategy of the observatory. We examine management approaches, organization and staffing that result from this approach. We discuss the choices made at the observatory in balancing regular operations and new scientific and technical capabilities, and the tradeoffs and consequences of these choices. We then elaborate on our plans to evolve operations in the areas of people and processes over the next several years. Finally, we address the applicability of the Keck model to the next generation of telescopes.