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Meeting the challenge: application of communication technologies to group interactions

Scheduled and unscheduled meetings are a primary vehicle for information dissemination and decision making in organizations. In recent years there has been an enormous growth in communication technologies designed to assist with dyadic and larger-group meetings. This paper introduces a framework of meeting structures (formats) as a basis for understanding the communication needs of organizational teardgroups and evaluating technologies. Six representative communication technologies are reviewed: facsimile machines, voice mail, electronic mail, audio conferencing, video conferencing, amdNGT-based group decision support systems. The implications of different types of meeting structures for fiture systems development are discussed.