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Information Technology Prosumption Acceptance by Business Information System Consultants

The goal of human-computer interaction evolves from just making Internet systems easy to use to making them easy to develop. By now, most people are familiar with the basic functionalities of business applications. However, one fundamental challenge for the coming future is to develop Information Technology (IT) environments that allow users who do not have background in programming to develop or modify their own applications. In this chapter, the end-user computing is defined as an IT environment supported by methods, techniques, and tools that allow users of business information systems, who are acting as non-professional software developers, to create, modify, and extend a software system. The purpose of the research is to bridge the gap in the management science by investigating customer participation in information system development and its effect on users' future cooperation behavior. Beyond that, the theoretical framework linking information system development to customer satisfaction and intention toward future collaboration is proposed. In conclusion, the chapter reveals the huge potential of users' capabilities for the improvement of business information system design and development process.