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Anticipated benefits of new information systems: the role of the proposer

The assessment of the anticipated benefits of new information systems is important to the process of information system planning. A study of the anticipated benefits of 178 projects revealed nine benefits factors: improved information, strategic advantage, return on investment, reduced technology cost, better applications development, reduced travel costs, reduced workforce costs, business redesign, and adherence to government regulations.
A variety of personnel propose new information systems. User departments are the most active proposers. Top management and IS departments are about equally active and strategic planning groups are considerably less active. User departments and top management propose more strategic advantage applications than do IS department or strategic planning groups. IS departments most actively propose reduced technology cost and better applications development applications while user departments propose improved information, return on investment, reduced workforce costs, business redesign, and adherence to government regulations applications.