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Technology Adoption in Hospitals - The Roles of System Integration and Technology Support

This research studies how hospital employees react to new HIT systems with an attention to the special IT environment of hospital operations. Two characteristics of the IT environment, system integration and technology support, are identified as contextual constraints that shape the adoption of new HIT systems. A research model is developed based on the established IS theory of the Technology Acceptance Model (TAM). A field study was conducted by surveying employees from two hospitals. The research model is tested and results are discussed.