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What Managers Must Do to Create a High-achievement Culture

David H. Maister, D.B.A., is a Boston-based consultant (David_Maister@msn.com). His clients include professional service firms around the world engaged in consulting, accounting, actuarial services, law, investment banking, executive search, advertising, and public relations. In this report I show that if an average office increases its performance by going from an average of “somewhat agree” to “agree” on its employees’ rating of work quality and client relationships, such improvement can cause a doubling of a company’s financial performance. Moreover, I identify what factors can be adjusted so that the ratings of work quality and client relationships will improve.