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Development of an Information and Communication Technology (ICT)-Driven Business Model for the Utility Sector

Innovations in Information and Communication technologies (ICT) have created the convergence phenomenon, under which new mobile services are emerging and changing the way people live. It is now possible for people to enjoy mobile services anywhere and anytime. Electricity Company of Ghana (ECG) as a distributing electricity company has its mandate to ensure quality, reliable and efficient supply of electricity to its numerous customers. In order to meet this target the company must be financially sound. This is achieved through efficient and effective billing and revenue collection system. Currently, the company is plagued with deficiencies in bills distribution and revenue collection. In order to solve this problem, this paper aims and seeks to analyze a framework to develop an appropriate ICTDriven Business Model for Revenue Collection showing how the various stakeholders involved can be organized in a multi-sided platform to reduce transaction cost for collection of revenue for the utility sector (ECG). Through literature review, qualitative and data collection research methodologies, the results of the study proposed a recommended Content Aggregator-Centric Mobile Operator Business Model after critical analysis.