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Effect of change management capability in real-time environment: an information orientation perspective in supply chain management

Supply chain management (SCM) is an important strategic tool that requires careful planning and management. While the availability of real-time information is a critical aspect of an SCM system, it possesses a potential to disrupt supply chain participants. Thus, the success of an SCM system hinges on how well participants deal with changes taking place in a real-time environment. This study adopts the concept of the real-time enterprise to understand the role of change management on SCM performance based on the concept of the information orientation. The study empirically validated the role of change management on SCM performance.