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Testing performance measures within maintenance , through case study research into lean thinking activities

A lean manufacturer operating in the automotive sector is currently participating in research that aims to measure performance of the maintenance function. The results described in this paper indicate that the company, already employing lean manufacturing practices, can improve its maintenance activities further by applying lean thinking. By adopting a performance measurement approach to identify the activities that align with lean thinking, it is possible to show how a lean approach to maintenance can contribute to the business objectives of the company. The research has identified a set of performance measures that can be used to analyse the impact of lean thinking within the maintenance function. The value of these performance measures has been verified using data collected by the company.