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Operationalization and Automation for Urban Management of Large Cities: Proposed Model and Case Study of the Operationalization Center in Rio de Janeiro (Brazil)

The cities require new elements to its management. The broad use of new information technology and communication (ICTs) are an alternative for improving the management of cities. The objective of this paper is to propose a model of operationalization center and urban automation for large cities to optimize the management of the city. The proposed model combines an operationalization Center, for managing the day to day of large cities, supported by technological and informational resources, combined with automation of urban equipments. The case study was conducted in the city of Rio de Janeiro (Brazil), mainly using the technique of semi-structured interview combined with documental research. As a result of this research, it is emphasized that the operationalization center contributes to the optimization of day to day management of the city, mainly by the integration of actions of various organizations involved in the management of the city studied.