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Book Review: Expert Systems in Libraries

The second section 'Counting the Costs' covers various aspects of this side of the cost-benefit equation. Again, the editor's introduction is easy to understand and well referenced. The other side of the cost-benefit equation is covered in the third section of the book: 'Assessing the Benefits'. This, incidentally, is the briefest section of the five. Does this mean that there are fewer benefits than costs, or is it simply that the experts in the field are all in agreement?