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Socio-technical Factors in the Deployment of Participatory Pervasive Systems in Non-Expert Communities

This chapter discusses the design and development of an interactive mobile tourist guide system according to the principles of Pervasive Computing laid out by Hansmann (2004 pp. 17-22) and presents solutions to the technical issues encountered in the development of a multi-tiered system that encompasses a wide ecology of devices. The chapter further presents the non-technical issues encountered during a live trial of the system and uses the experience gathered from this deployment to present evidence that Hansmann’s four principles require the addition of a fifth principle, which is defined and based on hedonic values. In our view, the latter are crucial to the successful adoption of mobile and pervasive systems.