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Dealing with conflict and aggression in obstetrics and gynaecology

Information points: •  In a BMA survey, half of obstetricians and gynaecologists had experienced violence and aggression in the previous year. •  Patients and staff have a right to be treated with respect; staff should not tolerate physical or verbal abuse. •  Communication problems surrounding care and service provision are common causes of conflict. •  Effective antenatal and pre‐admission planning can minimise conflict.