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Performance reporting in the 21st century - changes in scope and direction

Performance and capacity reporting have been critical enterprise functions since the start of commercial computing. The reporting role has changed through the years. In the 21st century, there are often three audiences -the capacity, performance and business specialists. To further add to one’s dilemma, there are more tools and report platforms today. Skill sets of the reporters have changed. The specialist must learn to adapt presentations, build confidence or "Zen" in each audience, and still manage to communicate effectively. A modular approach to reporting is invaluable.