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Critical Reflections on Outsourcing for a Mobile Communications Company

This discussion paper reviews the developing concepts in a major telecommunication company in the Middle East. The initial problem was whether to outsource or not, but this led to reflections on decision making, systems thinking, cybernetics and many other ethical, political and professional issues. This process of self-reflection can serve as a roadmap for decision makers and stimulate similar processes in their actions. It is important that modern scientists begin to answer the question “WHY” as opposed to always solving the ‘HOW’ problem.