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Study of Effectof Technological Change on the Performance of Commercial Banks in Nairobi County of Kenya

The use of technological breakthroughs has made it possible for organizations to operate more effectively and efficiently. In order to provide banking services to its consumers, Kenya's banking sector has implemented several technological developments. Automated Teller Machines, Agency Banking, Electronic Funds Transfers, Real-Time Gross Settlements, and Mobile Banking are examples of these innovations. The general objective of this study was to establish how technological change affects the performance of commercial banks in Nairobi County in Kenya. A descriptive research design was adopted in this study. All management persons or their equivalents in all branches of commercial banks in Nairobi County were the target respondent. All of the commercial banks have a total of 126 managerial personnel. Closed-ended questions were used to acquire primary data. The study instrument was pre-tested to guarantee its validity and reliability. The data were analyzed using descriptive statistics such as frequencies and percentages. The study discovered that technological changes have an impact on commercial bank performance. The researcher also established that most product changes occur due to technological changes. There is, therefore, a need for technology to ensure the changes is sustained and is not wasted.