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Knowledge Graph Completion-based Question Selection for Acquiring Domain Knowledge through Dialogues

Building a perfect knowledge base in a certain domain is practically impossible, so it is effective for dialogue systems to acquire knowledge for enhancing an imperfect knowledge base through natural language dialogues with users. This paper proposes a framework for selecting questions for such knowledge acquisition when a knowledge graph is used as the knowledge base. The framework uses knowledge graph completion (KGC) for predicting new links that are likely to be correct and selects questions on the basis of the KGC scores. One of the problems with this framework is that questions with incorrect content might be selected, which often occurs when the link prediction performance is low, and this would reduce the users’ willingness to engage in dialogues. To alleviate this problem, this paper presents two modifications to the KGC training: 1) creating pseudo entities having substrings of the names of the entities in the graph so that the entities whose names share substrings are connected and 2) limiting the range of negative sampling. Cross validation-based experiments we conducted showed that these modifications improved KGC performance. We also conducted a user study with crowdsourcing to investigate the subjective perception of the correctness of the predicted links. The results suggest that the model trained with the modifications is capable of avoiding questions with incorrect content.