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Multi-Emotion Recognition Model with Text and Speech Ensemble

Due to COVID-19, the importance of non-face-to-face counseling is increasing as the face-to-face counseling method has progressed to non-face-to-face counseling. The advantage of non-face-to-face counseling is that it can be consulted online anytime, anywhere and is safe from COVID-19. However, it is difficult to understand the client's mind because it is difficult to communicate with non-verbal expressions. Therefore, it is important to recognize emotions by accurately analyzing text and voice in order to understand the client's mind well during non-face-to-face counseling. Therefore, in this paper, text data is vectorized using FastText after separating consonants, and voice data is vectorized by extracting features using Log Mel Spectrogram and MFCC respectively. We propose a multi-emotion recognition model that recognizes five emotions using vectorized data using an LSTM model. Multi-emotion recognition is calculated using RMSE. As a result of the experiment, the RMSE of the proposed model was 0.2174, which was the lowest error compared to the model using text and voice data, respectively.