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Designing for the evolution of mobile contacts application

We describe the design drivers, prototype and one-month field study results of a mobile contacts application incorporating new features and design elements. The design was inspired by 8 hypotheses on the potential new uses of a mobile contacts application. A total of 16 users from varying age groups and prior experiences with mobile phones participated in the trial of a prototype application running on Series 60 platform. The results of the user trial show that allowing personalization and reflection of own communication behavior are key factors motivating users to explore new usage of Contacts application. We also discuss a cultivator vs. communicator dimension of user preference towards contacts application use observed during the trial.