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The Business-IT Gap : A Key Challenge

Technological tools and organizational methods have been coevolving rapidly over the past two hundred years as the world's population has grown from an estimated one billion people in 1800 to six billion people in 2000. Technological tools are ways of harnessing nature to accomplish work, ranging from steam engines to electricity, from automobiles to airplanes, from telephones to computers. Organizational methods are ways of organizing and managing people and other resources to accomplish work, ranging from factories to assembly lines, from M-organizations to franchises, from call centers to outsourcing. Rapid coevolution creates a number of challenges for business. In this paper, we examine one of the challenges (the business-IT gap) created by rapid coevolution and an approach to the challenge (business architecture).