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BUSINESS PROCESS ORIENTATION CONSTRUCT ANALYSIS-SLOVENIA AND CROATIA

Because of the increasing business pressures companies must be adaptable and flexible in order to withstand them. Inadequate business processes and low level of business process orientation, that in its core accentuates business processes as opposed to business functions and focuses on process performance and customer satisfaction, hider the ability to adapt to changing environment. It has been shown in previous studies that the companies which have reached a higher business process maturity level consistently outperform those at the lower levels. The aim of this paper is to provide a basic understanding of business process orientation concept and business process maturity model. Besides that, the paper presents the comparison of the state and the progress of business process orientation in Slovenia and Croatia that has been captured with a study conducted in fall of 2005. Based on the results some practical implications and guidelines for managers are given.