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Examining communication competence as a contributing factor in health care workers’ job satisfaction and tendency to report errors

Abstract The communication competence of health care employees is vital to patient safety and the overall success of a health care organization. This study examined how health care workers’ communication skills predicted greater job satisfaction and error reporting behavior. Results from this study indicated that higher levels of communication competence directly contributed to increased employee satisfaction. In addition, through greater job satisfaction, competence indirectly predicted error reporting. However, subsequent moderator analyses showed that at higher levels of role identity, job satisfaction was not associated with error reporting. This indicated that health care workers’ satisfaction was a more significant contributing factor in error reporting behavior when employees identified less with their position. Overall, this study provided a clearer understanding of the interrelationships between communication skills and health care professionals’ attitudes and behaviors. By continuing to explore such relationships, researchers and practitioners may gain knowledge about the factors that contribute to a more positive work environment for health care professionals, as well as a safer and more effective organization.