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A study of the role of hospice volunteers.

The study used a descriptive-evaluative design to identify the role of volunteer hospice workers in a general hospital in supporting dying patients and their families. Data were analysed to describe self-reported activities of volunteers as they interacted with 144 patients, families and hospital staff. Content analysis of volunteer visit reports completed over one year identified volunteer work according to: listening and responding, socialization, providing physical comfort, providing spiritual comfort, information exchange and referral. Anecdotal portions of reports were analysed to identify concerns and coping strategies described by patients to volunteers. The results of the study provide a basis for developing and improving educational programs for volunteers and professionals, for evaluation of hospice programs, and for establishing a data base to support the need for home care.