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Process management for federal agencies

This case study examines the variation in the key attributes of discrete event simulation when dynamic modeling is applied to a variety of business processes within the Federal Civil Government. The key simulation attributes that will be compared and contrasted include: the rate of arrival of work entities, the degree to which work is subdivided, the frequency with which work is batched, activity duration, the degree of correlation between successive work entity arrivals, and perspectives on simulation results. The business process application areas examined include personnel recruitment, help desk operation, call center operation, logistics, image capture, and image processing.