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Socio-technical issues in professional translation practice

According to the International Ergonomics Association, a focus on organizational ergonomics recognizes that people work within socio-technical systems that encompass tools, equipment, and computer interfaces as well as other actors in their professional environment and networks. In recent research, we have started investigating such socio-technical factors from an ergonomic perspective. Observations at professional workplaces, responses to questionnaires, and in-depth interviews with translators suggest that their perceived self-determination is more important to the success of socio-technical change than the technological developments themselves. A lack of involvement in decision-making at the workflow level may explain why so many translators have been resistant to taking new technology on board. We discuss how a feedback culture could mitigate many socio-technical issues by giving translators a voice in change and empowering them to contribute to organizational learning and growth.