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Managing Language Policies in the Foodservice Workplace

Abstract The principal objective of this paper is to review the business and law literatures to determine the legal, business and ethical issues at stake in setting language policies for personnel in foodservice businesses within the United States. Furthermore, we review the types of language policies and practices that have resulted in claims of employee discrimination under Title VII of the U.S. Civil Rights Code, and where applicable, we note specific legal rulings that have relevance for future managerial decision-making and future research in the foodservice industry. We additionally identify practices for managing a linguistically diverse workforce that are seen to be both beneficial and compliant with existing civil rights law.