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Passengers’ opinion on the services of Indian Railways – A Study in Chennai Central Station

The Present study examines the passengers’ opinion towards various services of Indian railways. The study is conducted in Chennai Central Station that comes under Chennai Division of Southern Railway Zone. The factors are categorised as social and economic factors of Indian rail system. Transportation sector, with inadequate resources, is one of the growing sectors of Indian economy. Punctuality, cleanliness and quality were crucial features of railway services which create a permanent impression on the passengers. The majority of the respondents have given high priority to the factor “platform ticket charges are minimum” as the economic factors of the rail system. The majority of the respondents have given high priority to the factor “facilitates group travel” as the social factor of the rail system. The suggestions for future research are offered