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Integrating and Utilizing Evaluation in Comprehensive HIV Care Programs

SUMMARY In healthcare programs for people with HIV/AIDS, the use of evaluation data is often considered to be non-essential to the healthcare delivery system. Three innovative healthcare programs have developed specialized evaluation models within a comprehensive continuum of care. This article describes methodologies for implementing evaluation and uses of evaluation data to improve clinic programs. Data were used to ensure quality of care and that patient needs were being met, patient management, evaluation of program priorities, resource allocation and availability of future funding. It is recommended that programs that wish to implement and utilize program evaluation in clinical settings not only track health outcomes, but obtain patient feedback, monitor program operations and request appropriate resources for this process.