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1 . 3 Mediation Systems

By “mediation”, we mean any moderated conflict resolution discourse, regardless of the procedures, methods or tools applied. Since mediation is a kind of discourse, it seems reasonable to assume that information and communication technology can provide some useful support. This assumption is investigated by analyzing the tasks in the standard mediation procedure and matching them with a broad spectrum of methods, tools and systems provided by information technology. The focus here is on trying to identify the specific requirements of mediation systems and discussing whether or to what extent these requirements can be met using general purpose groupware systems.