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Network Diversity and Social Cohesion in Creative Performance: A View of Communication Media Mix

Creative performance is a fundamental form of knowledge creation in knowledge intensive organizations. While some studies emphasize the importance of diversity on creative performance, others argue for the role of socially cohesive groups with strong third-party connections. To address the gaps in the literature, this study examines the influence of three attributes of dyadic ties (i.e., network diversity, social cohesion, and communication media mix) on creative performance. From the knowledge, social and technology perspectives, we empirically tested our model using a social network methodology with dyads working on knowledge intensive tasks. The results suggest that network diversity is positively associated with creative performance, and moderate level of social cohesion is preferred for creative performance. The findings also show that the influence of social cohesion on creative performance is weakened by the degree of communication media mix. Implications for research and practice are discussed with respect to creativity in organizations.