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Improving Accessibility to Business Processes for Disabled People by Document Tagging

Although many companies and governmental institutions have provided their costumers with access to electronic information systems and to their processes, there still remains widespread use of paper-based communication. In this paper we present an approach, which we use in the FABEGG system to make these documents accessible to handicapped users. We discuss a prototypical system with both an administrative and a user front-end to work with printed forms in business processes. Compared to purely electronic solutions we can also cope with forms, which contain already process related data like for instance name, address and other personal information of the recipient. The prototypes presented here will be evaluated in local governmental authorities.