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Specification of Quality Requirements for Business Collaborations

Service-oriented computing (SOC) is the computing paradigm that utilizes services as fundamental elements for developing applications. In order to realize this vision quality is a critical issue that must be addressed. Current work in this area is either very abstract in nature or very low level; and without any connection between them. In this report we adopt a layered quality approach for specification of quality properties for business collaboration. The approach supports specification of high level quality objectives, the indicators to assess those, and the measures needed to calculate these indicators. Moreover, dependencies among objectives, indicators and measures are made explicit as such creating a traceable path from objectives to measures. Infolab Technical Report Series, no. 26