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Business Process Simulation: A Systematic Literature Review

Business process simulation marks an essential Business Process Management technique for analysing business processes and for reasoning about process improvement. Despite its importance, literature is lacking a comprehensive, updated overview of research contributions to the field of business process simulation. In this systematic literature review, we assess the present state of research on business process simulation including prior work between 1990 and 2016. Results reported in the present study assist in advancing the discussion on future research on business process simulation by compiling and analysing prior work. The present literature review focuses on prior research involving conceptual business process models, e.g., BPMN models, with a graphical model representation as a starting point for business process simulation and excludes other foundations to build simulation models.