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Modeling Explicit and Implicit Service Request for Intelligent Interface Design

We propose a goal-driven approach to model explicit and implicit service requests for intelligent interface design. This approach starts the system construction from the view of software requirements engineering. Requirements of the system are generated by the goal-based requirements analysis in which functional and nonfunctional requirements will be represented by a set of goal models. These goal models are used to represent possible explicit and implicit requests in the user’s service requests. The goal models will be future selected and refined by performing a proposed service request interpretation process. The process is used to extract the user’s explicit and implicit service request in an input service request phrase. A service request interpreter is implemented to demonstrate the proposed approach.