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The Emergence of Organizational Process Liability as a Future Direction for Research on Technology Acceptance

During the assessment of a system recently deployed in a military training environment, a survey administered to capture subjectsâ€™ intention to continue use of the software resource directly conflicts with the outcome of interviews conducted with the same subjects at the same time. From the richness of the interview data, the conflict is identified to be the result of a seemingly underexplored notion in the literature: organizational process liability. This emerging construct is positioned within existing technology acceptance literature, and initial directions for future research are proposed.