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Linkage between Knowledge Management Practices and Library Users ’ Satisfaction at Malaysian Universities

Evolving information and knowledge has impacted all organizations, including academic libraries. This has made knowledge management become more important. In the present world, knowledge and information has become a key resource and is very vital for the survival of the organization in future. Recently, the conventional function of academic libraries is to collect, process, disseminate, store and utilize information to provide service to the university community. However, the environment in which academic libraries operate today is changing. The successful of Knowledge management in libraries also depends on their ability to utilize information and knowledge practice of its staff to better serve of the organization needs. This paper proposed and discusses a linkage between knowledge management practices and library users’ satisfaction at Malaysian universities. A proposed theoretical framework of this research also discuss together with a Structural Equation Modeling (SEM) approach which will be used as a tool to analyze the results in future.