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E-Business Supply Chains Drivers, Metrics, and ERP Integration

The world of business is witnessing the emergence of electronic supply chains (e-SC). As more business is performed via the internet, e-SCs are becoming an integral part of supply chain management (SCM). With business via the internet requiring different fulfillment approaches, traditional drivers of regular supply chains are no longer adequate for explaining how e-SC performance is driven. The task of SC professionals is more complicated than ever. This situation often leads to unsatisfied customers, which can force companies to close their doors. Therefore, understanding e-SCM performance drivers and their integration with ERP becomes a necessity. Little attention has been devoted to SCM performance driver evaluation. This chapter discusses the performance drivers of e-SCs and their integration with ERPs. SCM is among the most important factors to organizational success. Effective SCM can enhance competitiveness and increase profitability. Nevertheless, SCM professionals and other actors must understand the factors that undergird driver performance.