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Trust and distrust as distinct constructs: Evidence from data theft environments

Trust is a widely understood construct utilized across most disciplines. Unlike trust, distrust is less studied and understood. For the last two decades, researchers have been engaged in a discussion - are trust and distrust distinct constructs or just two ends of the same continuum? This study investigates that question by surveying more than 1000 consumers involved in technology-driven transactions. Using both exploratory and confirmatory factor analysis, the study develops empirically-supported models, providing insights.