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Lessons Learned: Managing an IT-Partnership in Asia

This article describes a case study of an Asian Information Technology (IT) outsourcing partnership in the discrete manufacturing industry. Interviews with business and IT executives of both the outsourcing company and the IT supplier provided the necessary insights. Nowadays many organizations in discrete manufacturing move their plants to Asian countries or other lower wages countries. Most IT suppliers in Asia are relatively inexperienced with the management of IT-outsourcing relationships. But not only the IT suppliers are inexperienced, also the outsourcing companies do not have a track record in the management of IT-outsourcing relationships. Moreover, besides the level of experience also cultural issues play an important role in this matter. Contrary to the level of experience the cultural factor will not change over the next years. This article aims to provide a better understanding of managing IT-outsourcing partnerships in developing Asian countries on the basis of an IT-outsourcing partnership model.