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Renovation prepares staff for critical services disaster recovery plan

User Services staff at the University of Delaware are located in the basement of Smith Hall, which was constructed in 1970. The heating and cooling system has not been optimal over the years, but we were surprised to learn in December 2007 that we would need to relocate our services and staff in the spring of 2008 because a major heating and ventilation renovation was scheduled. Planning to relocate staff, equipment, and services brought to the forefront the need for a contingency plan for emergency preparation.
 In the process, we discovered the crucial aspects of relocating critical services without any major downtime. This process has helped us identify areas where we needed to realign our coverage of critical services and also prepare for day-to-day "emergencies" that may occur.
 We will outline the planning process we developed to relocate our services and the steps involved to coordinate with other departments to implement the move without major disruption to our users.