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A Glossary of Terms for Mega Thinking and Planning

FOR EXTERNAL CLIENTS AND SOCIETY We are increasingly responsible for results, consequences, and payoffs of our actions and inactions. We no longer have the luxury of leaving such questions and issues to leaders, supervisors, and executives. The new era we face involves defining and achieving useful results for all stakeholders, including both internal and external partners. We must prove the value we add in terms of empirical data about what we deliver, what it accomplished, and what value it added for all stakeholders (not just the value it added to our team, our department, or our organization, but to the entire system of internal and external partners, including our shared society). We can no longer get away with “feel good” discussions of how we increased the efficiency of processes that may or may not add value to all our clients and society at large.