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A Survey on Modelling Knowledge-intensive Business Processes from the Perspective of Knowledge Management

Existing modelling approaches for knowledge-intensive business processes try to match the character of these processes by specific modelling concepts and methods. The approaches differ significantly depending on the focus of modelling. DeCo and KIPN for example recommend to be less strict on control flow orientation. KMDL allows for modelling down to the level of individuals. SBPM and KPR as well emphasize a detailed model and additionally underline the importance of distributed modelling. GPO-WM in contrast suggests avoiding too much details. However, which approach or what level of abstraction is now suitable for which modelling task from the perspective of knowledge management? Can the models be reused for other tasks? The search for the "right" way for modelling knowledge-intensive processes and issues derived therefrom are in the focus of discussion.