{'fraction_non_alphanumeric': 0.009671179883945842, 'fraction_numerical': 0.0, 'mean_word_length': 5.592356687898089, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
SINGLE-INSTANCE GRIEVANCE PROCEDURE VS. MANIFESTATION OF DISSATISFACTION WITH THE METHOD OF HANDLING THE COMPLAINT

This paper presents the procedure of grievance proceedings initiated as a result of a common complaint, which is essentially simplified, informalised and of single instance. This paper also discusses the adopted methods of handling complaints and presents the issues arising in situations where the complaining party attempts to challenge the received notification on the manner of handling the complaint, expressing dissatisfaction with the response received. Manifestation of dissatisfaction with the method the complaint is handled due to single-instance nature of the grievance procedure does not refer the case to the higher instance, and is not an institution regulated in the provisions of the Code of Administrative Procedure. Challenging the method of handling a complaint results in a new complaint and the initiation of another grievance procedure before the authority that reviewed the original complaint

