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Exploring Nurses' Perceptions and Expectations Toward a BCMA Implementation Using a Mobile App and Workstations as a Change Management Strategy

The inclusion of new technologies in health, such as the 2D Codes scanning Drug Administration System (BCMA), has an impact on the perception of nurses, mainly changes in their workflow, and incorporation of mobile devices for patient care. The objective of this study is to know the perceptions and expectations of nurses regarding the implementation of BCMA. Qualitative research was conducted based on interviews with groups of nurses from different inpatient wards of the Hospital Italiano de Buenos Aires, with and without system implementation. The analysis of the interviews produced the categorization of information for future interventions and the need to create standard strategies for the effective continuity during the implementation of the project. Some determinants for the acceptance of the system by the nursing staff: the ease of use of the mobile station, the device, the nursing application and its usefulness, and high expectations about the new process.