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An Approach Based on Knowledge Management for the Use of ICTs in Mexican SMEs

In the business environment, new and ever-changing necessities emerge. This becomes a challenge for Small and Medium Enterprises (SMEs) which aim to survive in an increasingly competitive market that is strongly influenced by Information and Communications Technologies (ICTs). Although Mexican SMEs show an appropriate level of adoption of ICTs, it has been found that there is a low level of use of these technologies in business processes. On the other hand, considering this scenario, it becomes relevant to propose an innovative approach where the adoption of ICTs is treated as a dynamic and interactive process directly linked to Knowledge Management (KM), which also allows the development of competencies and skills so that Mexican SMEs are able to face new knowledge environments. The objective of this paper is to make a literary review that reveals the low level of use of ICTs in SMEs, particularly in the Mexican environment, with the aim of proposing a novel approach where enterprises consider KM in the implementation of ICTs.