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Evaluation by simulation to optimise information systems’ personalisation quality in logistics

Personalised information systems (PISs), related to different fields (travelling and mobility, production, logistics and so on), represent an object of many research and development perspectives. Using PISs, it becomes possible to supply the user only with the pertinent information that suits their preferences. Indeed, thanks to personalisation, the user may feel that a particular PIS is developed for them. This system adaptation becomes a necessity for the user's satisfaction. In this context, many studies were orientated toward the user modelling, the design methods of PIS and the personalisation algorithms, etc. but, the evaluation of these systems is neglected. Difficulties concerning context-centred evaluation appear. This paper is focused on the evaluation of the personalised information systems in order to optimise the personalisation quality according to several criteria. For such systems, it is important to envisage new adapted evaluation methods. An evaluation method using a PIS simulation model, called MetSim (Method evaluation per Simulation), is proposed. MetSim is also based on the case-based reasoning system to identify problems. This evaluation approach has been validated by applying it to assess PISs in the logistics field.