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Business Processes Underpinning Information Systems - A Higher Education Institution's Framework

Organizations have increasingly raised concerns in relation to its processes and the quality of service. There are many methodologies for management processes such as Business Process Management (BPM) and Software Oriented Architecture (SOA). These methodologies alone do not seem to be able to cover all the specific model of Higher Education Institutions (HEI), and it is necessary to integrate Process Management methodologies with Organizational Semiotics to obtain the necessary signals for quality management. With the help of Semiotic Pentagram Framework (SPF), Dynamic Essential Modelling of Organizations (DEMO), Language Action Perspective (LAP) and the Theory of Organized Activity (TOA) we present a framework adapted to the HEI where, after reviewing the options regarding the semiotics, we choose to use the Semiotic Pentagram Framework. The various views of the SPF scheme cover larger part of the HEI activities and needs process. To do that, we will use an approach to Strategic and Business Information Systems. Our objective is to apply the framework at one of IPS schools Superior School of Health (ESS).