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The role of technology in designing and delivering Product-service Systems

In recent years and in the current industrial and societal scenario, technologies have been increasingly playing a key role in enabling new product and service offerings. Cyber-physical systems, Additive Manufacturing, Augmented Reality and Cloud Computing are some of the innovative solutions that will shape – or rather are already shaping – new business models and value propositions. Due to that, the industrial application of such technologies is currently under the lens of researchers, practitioners and policymakers. This paper addresses the employment of cutting-edge technologies for Product-Service Systems (PSS) through the definition of a comprehensive classification framework embracing both business and technology-related dimensions taken from literature. Cases from secondary data help draw guidelines from practitioners willing to implement tech-based PSS.