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Best Practices When Using 360 Feedback for Performance Appraisal

This chapter draws from 221 articles or book chapters collected from researchers and professional literature to provide the basis for a list of 56 best practices when 360 Feedback is used to support performance management processes. The practices are grouped into nine categories: strategic consideration, items, scales, raters, administrations, training/instruction, and interpretation of feedback, development, and review. In each section, the authors define and address the importance of each category, briefly discuss practices illustrative of each category, and propose future work needed to further elaborate on the practices within each category. Each best practice is supported with a comprehensive list of resources, with each reference provided in an Appendix.