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Course management systems in higher education: understanding student experiences

The course management system, as an evolving tool and innovation, is increasingly used to promote the quality, efficiency and flexibility of teaching and learning in higher education. However, the ways that course management systems can support and enhance the quality of teaching and learning needs further investigation. This paper describes findings of an exploratory study into undergraduate and postgraduate students' experiences of course management systems, and aims to provide insights into issues concerning the implementation of such systems in higher education. The exploration focuses on the following aspects: perceived usefulness of technologies for study; usage pattern of course management systems; students' perceptions of course management systems; user support preference; and self-reported experiences. Significant differences between academic levels of students are evident. Findings of the study shed light on issues concerning technology, pedagogy, and implementation strategies of course management systems in higher education.