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Parents' Views of Quality in Educational Psychology Services

The paper reports on a study of parents' educational psychology service experiences and perceptions of quality services. The parents of children referred to educational psychology services (EPSs) responded to indexes of case service quality, service evaluation, and time consumption. Four quality dimensions were extracted and show the focus to be on participation, courtesy, effectiveness, and security. Effectiveness contributes highest to the evaluation of case service quality, followed by participation and security. Time contributes minimally to the quality evaluation. Fifty-six percent evaluate the case service quality to be at least 'good'. Complaints mainly concern a lack of listening, feedback, intervention and follow-up.