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Perspectives to the classification of information interactions: the Cool and Belkin faceted classification scheme under scrutiny

The faceted classification system of information interactions proposed by Cool and Belkin is discussed in the light of two case studies. The two examples use the classification scheme as a structural research instrument in two different phases of investigation: in framing the collection of data and in the analysis of already existing data. The discussion is focussed on usability and the issues related to the classification scheme. We conclude that the proposed scheme is a workable instrument for studying complex information interactions with different kinds of research designs. The either premisory or post-collection use of the classification scheme was recognised to have effects on the classification outcome. The principal issues of using the scheme seemed to relate to the frequent overlap of the facets and the tendency of the classifications to be highly dependent on the perspectives of the study.