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Knowledge Management in Healthcare edited by Lorri Zipperer

Lorri Zipperer has edited a vital new contribution to the sparse body of literature on knowledge management (KM) in health care institutions. This book is intended for institutional leaders; administrators; managers; quality improvement professionals; and medical librarians, informationists, information specialists, and information technologists who want to apply knowledge management principles in their daily work of service design. For hospital librarians, this book is a one-of-a-kind resource on KM. Knowledge in all of its forms—explicit, implicit, and tacit—is what makes the hospital tick. Tacit knowledge (practical knowledge or “knowhow”), in particular, is key to patient safety (Lorri Zipperer’s specialty). This book concentrates heavily on the management of tacit knowledge in pursuit of patient safety. Zipperer argues that: