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Redesigning educational dashboards for shifting user contexts

In 2016, Imagine Learning (an edTech company that serves K-6 students) designed and developed educational dashboards to display student performance, usage, intervention, and assessment data---from high-level district aggregations to individual student metrics---to educators at all administrative levels. This experience report outlines how a cross-functional team uncovered silent and spoken user contexts and needs, conducted iterative UX design cycles with input from stakeholders and user types, introduced reusable design patterns, optimized data warehousing to accommodate increasing data demands, and layered instruction to the user throughout the interface. It discusses team construction and processes, focusing on the Lean UX and Scrum software development methodologies, and concludes with reflections and implications for other teams. This report will be of interest to technical communication and UX professionals in both practice and academia as a case study of how companies discover and address shifting contexts through product design research, UX design, software architecture, and user instruction.