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It's installed ... now get on with it! Looking beyond the software to the cultural change

This case study looks at the lessons learned from the ultimately successful implementation of the Blackboard Managed Learning Environment at Northumbria University and explores how these are now being applied to the matching implementation at a local further education college, which we are supporting. The study identifies key aspects that emerged from Northumbria's experience—the application of models of innovation from both educational and business worlds, the need to take account of the impact of cultural change, the need for effective staff development for all stakeholders, the need for a ‘road map’ for the development, and the need for ongoing dialogue with clients (staff) and customers (students). It reflects upon how Northumbria's approach has led to the emergence of a learning organisation that is adaptive and responsive and how a business approach can be applied to higher and further education innovations.