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9/11 and the FBI: The organizational roots of failure

Public discussion about the 11 September 2001 terrorist attacks has focused on the human causes of tragedy – on individual mistakes, failures of leadership, and the power plays between intelligence officers in the field and policymakers in Washington. But closer examination of the FBI suggests that organizational weaknesses are the root cause of poor agency performance. Longstanding deficiencies in the FBI's organizational structure, culture, and incentive systems proved crippling in the 1990s, when the Cold War ended and the terrorist threat emerged. These lingering weaknesses ultimately prevented the bureau from capitalizing on 12 separate opportunities that might have disrupted the 9/11 plot.