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Information Sharing Protocol

People with a history of homelessness often have complex needs and vulnerabilities which may affect their ability to manage future tenancies. If not given adequate support, there is a risk that their tenancies may break down causing a ‘revolving door’ of repeat homelessness. Having better information available at the point of re‐housing allows the receiving landlord to arrange appropriate housing‐related support from the start of the tenancy, reducing this risk. Local Authorities can assist by improving the way they gather, assess and share information about housing clients prior to their move on to permanent accommodation. One way of doing this is by using the Housing Corporation's Information Sharing Protocol. This article explains how the ISP was implemented in the City of Westminster.