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A General Framework for Evaluating the Role of Electronic Banks in Achieving Sustainable Development According to 2030 Vision

After the United Nations adopted in 2015 the 2030 Agenda to achieve sustainable development, which included 17 goals, which made achieving these goals one of the great challenges facing societies, reducing poverty, protecting the environment, preserving natural resources and achieving a just peace. Before 2030 Based on the foregoing, the purpose of the research was to determine the requirements necessary to enable electronic banks to achieve sustainable development goals in accordance with Egypt’s Vision 2030 and in line with the United Nations 2030 Agenda. The research was applied on the National Bank of Egypt, which includes 500 branches. A questionnaire form was used as a tool to apply the research and delivered to the main bank branch, which in turn distributed it to the bank’s branches spread throughout the country. The research studies the compatibility of the design of the electronic banking system and its applications with the sustainable development goals approved by the United Nations, and determine what are the requirements, whether marketing, technological or operational, to follow the technological development in the field of electronic banking so that the National Bank is a pioneer in this field among its competitors. The banking sector includes 39 banks, and each bank has many branches. 600 questionnaire forms were distributed to the bank's branches by the main branch, and 78 items were excluded, so the return forms became 522 forms. The results of the data obtained through the questionnaire form were analysed and the required requirements were collected and divided into marketing, technological or operational requirements to include the 17 goals in the United Nations 2030 Agenda, taking into account the requirements of customers and employees, which included 17 elements of the system characteristics in order to achieve the 17 SDG goals. In the end, the research recommended re-designing the electronic banking system according to the results obtained from the research and after excluding the features that are not required by customers and employees and replacing them with other characteristics required by them.