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Quality improvement tools for nursing practice

May/June 2019 Nursing made Incredibly Easy! 47 The healthcare environment is now more complex than ever. Patient satisfaction data in the form of Hospital Consumer Assessment of Healthcare Providers and Systems (hcahps) survey scores play a significant role in driving change; for example, clinical staff training, menu changes, patient relations, housekeeping/support services, and hourly rounding. Pay for performance has facilitated the implementation of evidence into practice by using the rates of infections, readmissions, falls, hospitalacquired wounds, wrong-site surgery, and medication adverse events as part of an effective patient safety and quality improvement (QI) program. Additionally, it’s been demonstrated that patient harm is most frequently attributable to system failures. That’s why it’s essential for nurses to understand how to respond to small errors or problems in their daily practice environment before a sentinel event can occur. When we’re knowledgeable about QI tools and processes, we can promote system consistencies, effectively manage change, and ensure harm-free care.