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A cross-case comparison of BSCW in different educational settings

We evaluate the use of BSCW shared workspaces in higher education by a comparison of seven courses in which this environment was used. We identified a number of different functions for which the BSCW environment has been used. Effectiveness for the given task appears to be a prime success factor for using ICT. But an effective tool may fail due to other factors like ease of use and organisational, social-cultural or technological obstacles. In some cases BSCW was adequate, but abandoned in favour of more efficient tools for performing the same task. The particular strength of a shared workspace is providing a repository for objects of collaborative work. While other types of usage showed mixed results, it is this core functionality for which BSCW is most effective and quite efficient.