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On Creating Hierarchical, Interlinked FAQ Archives

An archive of frequently asked questions (FAQs) can be a lifesaver for those seeking knowledge. FAQs initially decreased the signal-to-noise ratio of newsgroups. They are now used in any situation to help a person quickly gain the knowledge and experience of others. The information maintainer has the challenge of providing the most current information with the least amount of maintenance effort. A fundamental tradeoff exists between ease of maintenance and ease of use. Significant increases in usefullness typically require significant levels of additional maintenance work. This paper discusses ways to automate based on use of a FAQ compiler.