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The Effects of Training to the Employee Performance and Development: A Study of Fareast Islami Life Insurance Company Limited, Bangladesh

Fostering more efficient capital allocation; encouraging loss mitigation; enabling risk to be managed more efficiently; helping mobilized savings; facilitating trade and commerce; substituting for and complementing government security programs and promoting financial stability insurance company plays a vital role to a country's economy. Despite prolonged political instability, poor infrastructure, endemic corruption, insufficient power supplies, and slow implementation of economic reforms Bangladesh's economy has grown by approximately 6 percent annually for two decades. In this case, the insurance companies of Bangladesh have been keeping a significant role for a long since. Considering the enhancement of the development of insurance sectors, different institutes and academics have been established. But those are inadequate for the fulfillment of developing this industry and manpower also. So, regarding this context, I select the matter of The Effects of Training & Development of Performance: A Case Study of Fareast Islamic Life Insurance Ltd. This study is conducted to Fareast Islamic Life Insurance Head Office and its five branch offices. Identification of the improvement of manpower and their occupational development and how they can contribute to their organization is the main issue of this study.


Introduction
There is a significant role to develop for the further advancement of a country's economy by its financial sector (Ahmad and Malik, 2009). The financial sector of Bangladesh comprises the credit market, money market, Islamic and non-Islamic insurance companies, several financial institutions, capital markets, and microfinance (Khan, 2014). The Ministry of Commerce in Bangladesh governs the entire insurance sector as well as Islamic and non-Islamic insurance companies (Chowdhury, 2014). Even though the origins of insurance can become into the light from the earliest period, so, it is not easy to envisage when insurance was commenced in the world evolution (Rispler-Chaim, 1991). In 1938, the first Insurance Act was enacted in the Indo-Pak subcontinent (Samarth, 2003). At present, the insurance companies of Bangladesh are governed on the Insurance Act 2010 (Insurance Development & Regulatory Authority Bangladesh, 2013). Some insurance companies were launched from 1947 to 1970, while Bangladesh was identified as East Pakistan (Rahman, 2013). More than 47 insurance companies together with local and international were in service in East Pakistan till 1972 and the whole business was run as the private companies there. On the other hand, all insurance companies, both life and general except the overseas insurance company, were publicly owned by the Presidential Order titled the Bangladesh Insurance Order, 1972on March 26, 1972(Ali, 2000. During the pre-liberation period of Bangladesh, the insurance sector was governed by the authority of West Pakistan and then there was a little bit of development in this sector (Rahman, 2013). There was a very lack of opportunity to train up human resources. For meeting the improvement of the insurance sector, the Government of the People's Republic of Bangladesh established the Bangladesh Insurance Academy in November 1973 (Chaudhrui, 2008). The academy provides proficiency certificates and diplomas, and also conducts research on the insurance industry, also offers in-service training for officers and employees of public and private sector insurance organizations, publishes research papers on insurance, recognize close associates with local and overseas academic institutions, collaborates combined courses, and invites students and trainees from abroad (Bangladesh Insurance Association, 2016).
Training and development is the apprehensive field with managerial activity aimed at improving the performance of individuals and groups in consideration to the field of human resource management, in an organizational setting. It has been considered in different ways like employee development, human resource development, and learning and development. This study aimed at an exploratory way to the effect of training and development on employee performance with a case study of Fareast Islamic Life Insurance. Literature review of this study, derived from another scholars involvement to the subject matter to this research were commonly discussed on the indication of training, methods of training, reimbursement of training, employee activities, assessment of training, an association between training and development, and employee performance which led to gap analysis as at the ending of the chapter. The study had been adopted with a case study approach where data were collected across a population through a sampling of 150 employees at the different sectors including the head office and at least five branch offices of Fareast Islamic Life Insurance Company. The sample had been included managers, support analysts and customer experienced executives. Primary data were collected by using both structured and unstructured questions across the strata and secondary data were gathered from various sources such as the Company Annual Reports, Employee Booklet, and Employee Performance Reports. Responses by the respondents have been analyzed using both descriptive and graphical techniques.
Some major remarkable findings have been included here. It is found that 95.2% of the respondents replied that it is very necessary of training program to improve their personal skill and development of the company, 62.66% respondents attended only one training program, 42.85% of the respondents said the trainers followed Classroom or Instructor-Led Training and 28.57% of them applied Interactive Training Techniques, 50% of the respondents said the duration of the training program conducted in 1 to 2 days and 19.8% received 4-7 days training, 40% of the respondents said that the training program help to improve their Teamwork skill 32% said Technical and other skills, 86.66% of the respondents said the trainer is experienced in the session and some of the respondents said they do not get correct information, 30% of the respondents said the trainer is well prepared for the training program, 40% of the respondents said the communication skill improved, 16% said their technical skill improved and another 32% said their teamwork skill improved.
The major recommended issues by the respondents are training must be informative; training classroom environment must be quiet; to involve capable trainers and using proper training instruments, tools, and techniques. It will be observed that training and development has a positive impact on both motivations of employees as well as performance. The study recommends that the importance of training to the staff should be considered based on in general companionship objectives of the company. In addition to the targets of the company should be determined what type of training programs are to be conducted for staff.

The rationale of the Study
Different issues like to find out the factors affecting the performance of the employee, to analyze the effect of the training program, to study the training and development programs, to evaluate the effectiveness of the training and development programs offered for Bank employees in our country were discussed and analyzed. Besides those to seek suggestions from the employees on improving the present system, to analyze the risk and profitability of Fareast Islami Life Insurance Company Limited were discussed but there is no significant analysis on employee development and the development of the insurance company is found here. Considering these issues, the analysis of effective training providing to the employees and its impacts (negative and positive) to the insurance sector in Bangladesh should be kept a significant role. In this regard, this issue has been considered to discuss here.

Limitation of the Study
Human Resources Development is an important part of a company's development. Without the advancement of this process, the company's progress, prospects, strength, and improvement is beyond to measure. Training of the employees is very essential for the development of the company. The previous works which have been reviewed were done in Bangladesh, The Effect of Training & Development on Employee Performance in the area of Insurance has not found yet. Several articles have been read to identify the weakness on the side of Training & Development on Employee Performance and the development of the company. Most of the articles and journals were written mainly depending on the banking sector. Not only Bangladesh but also all over the world, insurance companies have a vital role to develop the economy of a country. So, in consideration of the evaluation indicators of a company, Human Resources Development is one of them. Fareast Islamic life Insurance Company Limited is a leading and dominating insurance company in our country. So, to train employees and officers of this company regarding Shariah-compliant Takaful practices and all systems related to Shariah is much needed. Thus, this constitutes a knowledge gap that the present study seeks to fill the purpose of the study therefore, it is to establish the relationship between training and development, and employee performance in the insurance sector especially Shariah-compliant Takaful practices and to ascertain satisfaction levels of employees on improving the present system is identified to understand.

Literature Review
Numerous published and unpublished articles were identified for the assessment of the impacts of training on the employees and organizations in our country and other countries. A list of articles referred to in developing this thesis paper is provided in this section. R. Khan, F. Khan, & M. Khan (2011) tried to focus of their study is to understand the effect of Training and Development, On the Job Training, Training Design, and Delivery style on Organizational performance. Ramakrishna, Kumar, Girdhar, and Krishnudu (2012) took an attempt to highlight the factors which, if implemented, may lead to a substantial transformation of banks to compete in an environment of risks and uncertainty in India. Rahman (2013) endeavored in his study to examine the efficiency in both the life insurance and life Takaful industry of Bangladesh. Jehanzeb and Ahmed Bashir (2013) inspect the structure and elements of employee training and development program and later the study present what are the positive outcomes for employees and organizations. Tried to find out the factors affecting the performance of the employee and analysis the effect of the training program Khan, Rahman, Yusoff, and Nor (2016) explain the history, current problems, and future possibilities of Islamic insurance (takaful) in Bangladesh. Sarwar (2016) aims to examine the experience, challenges, and key drives for the growth of the latest progress of the Takaful industry in Bangladesh. Ferdawshi (2016) tries to show overall HR practices, such as recruitment and selection, training and development, performance management, staffing, etc. of the M&J group. It also mentions how the company is developing strategic human resource practices along with their business strategies. Khan (2014) tries to analyze the risk and profitability of Fareast Islami Life Insurance Company Limited. Amadi (2014) recommends that training needs at Safaricom should be considered based on overall company objectives. Imran and Tanveer (2015) concluded up with Training & Development positively impacting the employees' performance in the banks of Pakistan. Vyas and Mistry (2015) are to examine the effectiveness of Training in the cement industry is a critical aspect of the development of knowledge of the workforce in India. Raja and Kumar (2016) and Islam and Zaman (2013) evaluate the effectiveness of training and development programs in Ashok Leyland Ltd. in India. Khan et al. (2016) Job analysis -manpower planning -at the start of the business and as ongoing process performance appraisal -standards, methods, and errors were observed. From the early stage of the 21st century, we found that a remarkable flow surrounded by the businesses to draw and keep hold of the endowment. This is very much exhibited due to globalization, technological development (Allen, 2010), and in particular be augmented contests within the market economy and international market (Qayyum, Sharif, Ahmad, Khan, & Rehman, 2012;Kumpikaite & Sakalas, 2011). The demands of the human resources are provided with an uninterrupted knowledge acquisition feeling to keep themselves on the pathway with the organizational goals. In consideration of Spender (2002) employees must gather a variety of skills and broad knowledge in terms of the different individual as well as proficient attributes. Of course, performance should be the decisive goal of any business's efforts which leads towards the attainment of market guidance and capturing of invincible aptitude. Both of these are vital for the organizations and are part of the institutional calculated operation (Mwita, 2000). To acquire training was once deliberation of as a further attempt to do extremely well individually and carry out to the mark in one's job but now it has become an issue of indispensable need to be skilled to find out the alteration and adjust to the advancements in work practices (Garner, 2012). In addition to it is an indubitable fact that in response to the shifting job practices if workforces are not given support with the likelihood to increase their specialized experiences then this may guide them to backdated skill and skill of obsolescence. The skill obsolescence was defined by Greenhaus, Callanan, & Godshalk (2000) to be the nonappearance of sophisticated knowledge and highly developed proficiency requisite to carry out executive tasks. Such circumstances have led organizations, despite their dimension and capacity of operations, to highlight capability-based hiring and set demanding job tasks. Competency-based recruiting is not all that is done but also human resources are qualified and developed to be practical and influential through in particular planned training and development (T & D) programs. These T & D programs in cooperation with offering basic skill improvement help in advance to highly developed job-related acquaintance to keep away from ability obsolescence too. Noe (2008) recommends that it is an organization's administration accountability to make possible the workforce throughout training & development to hang about proficient in their occupation. Sharma and KU (2013) tried to identify training, to be aware of the need and justification of training to be grateful for the benefits of guidance to the employees and the institute, and to know the role of the trainers in the quickly shifting financial system.

Research Methodology
The study is descriptive. Because it describes opinion, the effectiveness of training and development. Non-probability sampling has been used in this study. Under this non-probability sampling, convenience sampling was chosen. The data was collected through a structured questionnaire. Further, the research is designed to employ simple statistical tools.

Research Design
The focus of the study is to understand the present performance appraisal system in Fareast Islami Life Insurance Company Ltd. Find out the weaknesses of the practices and suggest measures to overcome those challenges as per the opinion by the respondent. It was, therefore, decided to use the explorative design, which befits the pattern of investigation. The study also understood and fleshed out to explain the job analyses and other basic performance appraisal practices of Fareast Islami Life Insurance Company Ltd. The current practices of developing and managing human resources were explored and a description of all these practices was analyzed through appropriate questionnaire and schedule, including the verbatim recording of the responses of the respondent.

Sources of Data
Primary Data: The primary data to be collected from the employees of the company, such as HR officers, In-charge of various departments, divisional in-charge, executives, and officers of the organization from the head office 'Fareast Tower' and other divisional and service center through physical and telephone interview by a structured questionnaire. Secondary Data: The sources of secondary data are mainly collected from the company website, various published and unpublished documents, books, and some records. These data will be combined with desk research using different libraries and websites.

Sample Selection
The sample for the study was collected from different sources like; High Officials, Mid-level employees, Training Providers, and Entry Level Employees of the Head office, Divisional Office (Dhaka North & South Zone) of Fareast Islami Life Insurance Company Limited. Initially, the target was fixed for 200 populations as the sample size of the different sectors of the company. But at last, it had been fixed in 140 populations.

Data Collection
Personal Interview: This is going to be the mode for collecting primary data. Line Managers of various departments, Assistant Managers, were interviewed. Analysis Type: In this interview, mostly qualitative analysis was carried out with a mixture of structured and unstructured questionnaires. There were also a few quantitative analyses. Sample Size: Senior officers of different branches were interviewed and a total of twenty officers were available. Description: The analysis was carried out with the intent to know the perception of officers of senior officers of different branches on the research topic. A telephone interview also was conducted as it was required in a few cases.

Data Analysis
The data, after collecting from the selected respondents were analyzed and processed. The task of data processing consists of editing, coding, classification, and tabulation of collected data so that they will be amenable to analysis. To analyze the processed data, tables, graphs, and pie charts were used.

Analyses, Results, and Discussion
This section is the outcome of the analyzed data for the justification of this paper. This section relies on contains the analysis of primary data. The primary data have been collected through semi-structured questionnaires. The questionnaires have consisted of open-ended and closed questions. It was made up of two parts; Part A covering the general information about the respondents and the different pieces of training they have so far attended. Part B will seek to answer the research objective which was to find out the effect of training and development on employee performance. From November to December 2018, the data for this study were collected using a questionnaire and an interview schedule to the acknowledged 150 respondents within the three corporate offices of the Fareast Islami Insurance Ltd (Head Office, Divisional Office, Dhaka North, and South Zone Office).
Questionnaires were distributed to the four types employees like High Officials, Training Provider, Trained and Non-trained employees of the organization out of which 140 questionnaires were completed and returned to the researcher. The response rate was therefore 97% of the sample and, 10% of the target population.

Demographics of the Respondents
Gender, job position, education levels, and length of service are the main issues in this section. More than 66.4% of that survey is accountable for some form of training and development with personnel of an institution. The respondent summary consists of the members with a lot of gathering knowledge in this sector. Their experience and knowledge have been considered with their current employer in an average of 5 years of involvement at least 3 years in their current role. The maximum percentage of respondents is at present based on males (80%) and the rest of the females (20%). Source: Field Survey, 2018 The table above indicates the type of officials who took part in that interview to prepare the paper. 140 officials who were directly given their opinion in terms of taking the interview and by inputting the questionnaire. Different types of officials like High Officials (SVP, SEVP, and DMD), Trainers of training, Trained Employee (Mid-level), and Non Trained (Mid Level & Entry Level) were engaged in that session. Among the officials 75% were male and 25% were female and the ratio of them was 51:19. The chart above implies the expression of the segment of above table-1 in which the high officials like Manager, Executive Vice President, and Vice President level were included sharing their opinions. 25 high officials, 17.86% among the total sample size were given their opinion 20 people of them were male and 5 were female. And the ratio of males and females was 4:1. Trainers of training mean the training providers were also involved in my collection process of data. To know the tools and techniques of them which they apply in the training session are the main objectives for involving them. The figure refers to the demographics of the trainers of training. 14 master trainers were given their opinion and most of them were male. 10.71% of the total sample size is the training of trainers and the ratio of male and female is 4:1.

Trained Employee (Mid level)
Trained Employee (Mid level) To prepare this paper 50 persons of the mid-level employee were considered. Among the whole sample size, they were in 35.71% in which the majority of them e.g. 38 persons were male and 12 were female and the ratio of them is 19:6. All the literature which are reviewed did not consider the non-trained people as their sample size. But in this paper, 50 non-trained employees who are involved in entry-level and mid-level were considered here. The main purpose of them to involve is to know about their opinion on the necessity of training for enhancing capacity and skill. In the figure above 35.71% of the total is a non-trained employee and the ratio of male and female is 16:9. Four types of selected people were engaged to express their opinion in this session. As they were from different levels so, understanding of their conception level of training and the relation with the development of their own and their organization, education level of them is a major factor I considered. Considering this matter the education level of them has to prefer this study. Six tires of educational steps e.g. (Primary School level, Secondary School level, Diploma Level/ Higher Secondary Level, Graduation level, and Master's level) had been considered as the indicators for that. The above figure indicates that the Master's level is the highest in the position of considering the educational level and its consistent percentage is 52.14%. Another level is Graduation with (Honours) which implies 32.14% and the below level of graduation indicates a percentage of 0%.     Under the opinion of the training providers, 50% of them feel very much comfortable using Classroom or Instructor-Led Training Methods and any trainer does not use E-Learning or Online-based Training Techniques because of the lacking of knowledge and availability of modern technology facility. 35.71% of the sample size replies that the Interactive Training Technique is easier to understand to the trainees.

Measurement of Personal Experiences of the Employee
The personal or individual experience of the employees is a vital issue for keeping a significant role in the organization. Considering this issue whole the sample size trained and non-trained were measured the service length in this organization.

Sample Size Percentage%
The above-mentioned table is the reflection of service length of 140 respondents. In this table, four types of service length have been considered. The employees who are less than five years stayed in this organization are demonstrated in this table and the belonging percentage is 30.71 and the second highest is 30%. 24 of the whole respondents are staying within 1-2 years and their belonging percent is 17.14%. To understand the necessity of training and development the above-mentioned question threw to the 125 among 140 respondents except for 15 trainers and the level of response 'Yes' is 119 which implies 95.2% of whole respondents. And 4.8% replies 'No'. This number reflects that training is very necessary for most of the employees in a company. This part is furnished to justify the primary concept of understanding of training for all the trained and non-trained employees behind the training providers of the company. The majority of the respondents have given their opinion to all the above. All the above means the meaning of training is learning, enhancement of knowledge, and sharing information. 64% of all the respondents reply training means all the above.

General concept of the understanding of training (Overall)
The main purpose to throw this question within the 75 persons who were trained with mid-level to top-level employees for understanding the opportunity to participate in providing training sessions of the Fareast Islami Life Insurance Company. This table refers that 100% of employees have taken training by once 66.66% have got twice and 33% have taken more than two times in their service life. This scenario refers that the company is very concerned about providing training to the employees. To understand the duration of the training mainly prefers the company provides to the employees is the main objective in this part. The trend of this table refers that the company mainly prefers a 1 to 2 days training session. This table reflects that about 50% of training were provided within the duration of 1 to 2 days and 4 to 7 days is 19.8%. Three types of indicators like to help improve performance; acquire more skill and improve customer relations were set for understanding the types of objectives got as an opportunity to take. By this questionnaire, about 70% of the respondents replied that it was 'To acquire more skill'. Only 4% of replies improve customer relations.

Scope and Opportunity of Training & Development
This section is the reflection of understanding about the types of scope and opportunity which are created by training to the employees and unfold the opportunity to face future challenges and going development of the company. For enhancing the productivity performance of the employee is training needed for them by this statement majority of the respondents gave their answer 'Completely agree'. So, the range of completely agree is very high 72% among 75 respondents strongly agree and 28% of the respondents partially agree on that concern. The concerns on disagreeing and unsure imply 0% that is meant none can go against agreeing. Based on their opinion we can consider that training must enhance the productivity performance of the employees of a company.

Type of skills improved by training
Sample size Percentage% For the evaluation of the competency level of the trained employees, this part of the study was conducted. Five types of skilled performance like Leadership skill, Managerial Skill, Technical skill, Teamwork skill, and Communication skills have been considered for the measurement of the employee's competency level. As per the study conducted that the employees said the communication skill is improving 40%. It can interpret that the most of the employees said that the training program help to improve their leadership skill its 2.66%, managerial skill 9.33% and technical skill is 16%, teamwork skill is 32%. So it is shown that the training program is more effectively adapted to the employees.

Measurement of Confidence Level
To measure the confidence level of the employees in Fareast Islami Life Insurance Company two steps measurement policy had been taken into consideration for them one was before training measurement and another one is after training measurement. The following tables and figures are the reflection of that.  The confidence level of the employees has been measured by using two tires. Before participating in the training program and on the other hand in participating after the program. Because of comparing within two tires, we can able to understand their confidence level. In the above figure, four indicators have been used to measure their confidence level before training. And to know their opinion five types of indicators have been used. Most of the indicators against measuring their confidence level are very low by concerning with their 82% opinion is agree to their performance level. 45.33% were neutral against the indicators of "It was difficult for you to work effectively" and 36.00% agreed with them and 9.3% kept their opinion strongly agree. The figure above shows the measurement of confidence level after receiving training. And the major portion of the questions related to their ability to do work, taking time to provide service, the capability to perform the task, and building their skill are reflected in their result towards the indicators of agreeing and strongly agree. Against the question first 73.33% of the respondents replied agree, 18.66% replied strongly agree and 9% of them were neutral. And against the third, fourth & fifth questions the level of opinion to agree 45.33%, 36% & 54.66% respectively. On the other hand opinion towards strongly are 54.66%, 64% & 45.33% respectively. So, the result of this part shows that after participating in the training session most of the respondents feel confident with their performance.

Measurement of the Satisfactory Level of the Employee
The purpose of this part of the study is to measure the satisfaction level of the trained employees of 75 persons of the respondents. The effectiveness of the training program, quality of provided training program, subject knowledge of the trainers, and the relevancy of their job are the considering issues of this part. The test of a satisfactory level of the effectiveness of the training program had been conducted by applying four indicators. And the trend of their response to the indicator "Very good". 45.33% of the respondents replied very well, 26.66% replied excellently, 18.66% replied good and 9.33% replied average. As a result, we can agree with them that they were satisfied participating in the training program. By conducting to measure the satisfaction level of the trained employees most of them were satisfied against the question here. 40.26% of them are staying in the indicators very good, 35.74% are in good, 13.23% are in excellent, 10.77% are on average and 0% are staying in poor. So, it is proved that they are not staying below the level of satisfaction against the quality of the training. In the part of the measurement of a satisfactory level of the trained employees against their training providers' subject knowledge, most of the respondents are staying in the indicator very good. And belonging percentile against the indicator excellent is 41.33%, very good is 45.33%, good is 12% and the average is 1.33%. None can find against the poor. So, most of the respondents were satisfied with the subject knowledge of the training providers.

Excellent
Very In the figure above discourses that the satisfactory level of the trained employees is very high against the provided training program by Fareast Islami Life Insurance. Four types of opinions were collected from the 75 trained employees against three questionnaires. Most of them kept their opinion against in between agree and strongly agree. And their percentile average is 75.14% against agree and 24.86% against strongly agree. So, the overall measurement of their satisfactory level of providing training conducted by FILIC is satisfied.

Measuring Training Benefits of the Company
Arranging a training program to the employees is considered an investment for the present and long-run benefit for the future. And the benefits of the company may visual (Increase of premium, an increase of investment, increase of assets, etc.) on the one hand and non-visual (Change of behavior, improve performance, knowledge, and productivity of the employees, etc.) on the other hand. All the benefits comprise the development of that company. Fareast Islami Life Insurance Company arranges different types of training programs for its employees regularly. The purpose of these training programs to the employees is to enhance performance, increase knowledge, change behavior to the clients, and keep fit for the productivity of the company. This company measures non-visual benefits by applying performance appraisals, productivity tests, behavioral tests, and knowledge measurement matrix to their employees. And the visual benefits of the company have been shown with the help of comparison on a yearly increase of different issues. Five years of data (2013)(2014)(2015)(2016)(2017) have been shown in comparison.

Findings
 It is found that 95.2% of the respondents replied that it is very required to arrange a training program for improving the individual skill and progress of its business.  It is showing by the study that 62.66% of respondents attended only one training program.  It is found that 42.85% of the respondents opined that the trainers followed Classroom or Instructor-Led Training and 28.57% of them applied Interactive Training Techniques.  The study exposed that more than 50% of the respondents explained about the duration of the training program where the joined was 1 -2 days and 19.8% received 4 -7 days training.

Assets of the Company
 40% of the respondents said that the training program may help to improve their teamwork skills and 32% said technical and other skills.  It is found that 86.66% of the respondents explained that the trainer was experienced in the session and some of the respondents said they do not get correct information.  It is found 30% of the respondents said the trainer is well prepared for the training program.  It is found that 40% of the respondents said the communication skill improved, 16% said their technical skill improved and another 32% said their teamwork skill improved.

Recommendations
 To fill the gap of the workforce and organizations should arrange further advanced training programs to the employees who are less experienced than others.  The duration of the training program should be augmented especially to the inexperienced and the fresher because of helping to learn in detail, update their knowledge, and enhance working ability.  It also recommended having outside experts for conducting training to the employees which will be attracted and make them serious about training.  It is also recommended that to permit employees for asking questions during a training session which may help them to clarify their doubts and queries.  Feedback should be taken after the ending session from the participating candidates about training for helping the organization to arrange some training more effectively for the future.

Conclusion
Man is the decisive capital of any organization because the success or failure of any organization depends on the competence and efficiency of manpower and their performance. The complete-scale of activities of an organization revolves around human resources. Therefore, people are the most significant resources of any organization. Employee development is carried through the programs of training. Training brings the necessary improvement towards the human resources working at different levels. From the study, it can execute that a company is provided that training to workers effectively but still it can make it more effective by escalating the length of the training program and a fascinating expert from outsiders to guide employees. This will be helped to make employees more solemn to training. Flexibility should be given to the employees for helping them to raise voice and eagerness to ask questions to the trainer. The training program helps to increase the knowledge, skill, and ability of the workforce of a company. During organizing the training session, candidates should be selected as per need basis because of providing an opportunity for every employee who really in need of training. In this way, both organizations and employees will be benefited. In this study reflect that 32% of paid-up capital and 31.4%. Of total assets are increased gradually within the year of 2013 and 2017. By conducting training programs under the policy, this company is going to achieve its goals and has become one of the best insurance companies in Bangladesh.  After 15 days ( ) c) After 1 months ( ) d) Can't say ( ) 6. Is the whole feedback after training worth the time, money, effort? a) Yes ( ) b) No ( ) c) Can't say ( ) 7. Do you like to be present at the training course? a) Yes ( ) b) No ( ) 8.Write 2 (Two) problems faced by the organization regarding training program. a). b). 9.Write 2 (Two) suggestions to solve the problems. a). b). Human resources get the chance to discuss training and development requirements with their seniors. 02.
FILIC has given training opportunities to the employees with enabling to enlarge your range of skills and abilities. 03.
Training and development system in FILIC is superior. 04.
Enough practice is given during training session and training duration is sufficient for getting appropriate knowledge.

05.
You are contented with the method of training and the trainers. 06.
You learned the technical skills through training program and have good impact over your technical hand. 07.
Employees learned the behavioral skills through training program and using learnt behavioral skills on job. 08.
Before training it was difficult for you to work effectively. 09.
Before training you were less confident and not having proper knowledge. 10.
Before training you were disgruntled with your job and mostly dependent on your senior staff. 11. Training enabled you to be self sufficient more quickly. 12.
After training you feel confident and you can handle your own work. 13.
After training you need less time to finish your work. 14.
After training you are able to perform higher level task. 15.
You liked the training program conducted in this organization.