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e-Governance Transaction Aggregation: Analysis and Reconciliation Through eTaal

e-Governance initiatives are being implemented by all Ministries and Departments of Central and State/UT Governments for providing services to the citizens. While some of the applications have internal performance measurement mechanisms defined through Service Levels and Key Performance Indicators (KPIs), there is no Government-wide standard criterion or metric to evaluate impact of all initiatives. MeitY and National Informatics Centre identified the number of transactions that are being performed electronically for service-delivery as the best indicator for measuring the performance of e-Governance services. NIC has developed an Electronic Transaction Aggregation and Analysis Layer (eTaal), an electronic dashboard with the objective of providing overall view of e-Services being delivered across the country.