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Information Communication Technology, Governance and Service Delivery in India: A Critical Review

This article, mainly reviews the experiences of egovemance reforms in improving the quality of governance and service delivery in India. The first section deals with the conceptual framework of e-governance. The second section focuses on e-governance initiatives in .India. The third section reviews the implications of e-governance on service delivery in terms of efficiency, accountability, participation and equity on the basis of the secondary resources. The fourth section deals with the enabling conditions in promoting e-govemance in India. Finally, it comes out with the policy perspectives.