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Communication and dialogue: what government websites might tell us about citizenship and governance

There are many ways to map and measure the links and spaces between the citizen and government. With the new models of governance available—where the government directs and the private sector along with a range of other actors implements—there are a whole number of questions that can be both examined in a qualitative manner but also may be examined in a quantitative manner. This paper looks at one quantitative approach (WAES—Website Attribute Evaluation System) and posit that it may be possible to develop from this further techniques—the development of e‐metrics—which will aid qualitative study of the citizenship and governance in the world of e‐government (E‐Gov).