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Heuristic Evaluation of E-Learning Products Extended Garrett's Model of User Experience

The Azim Premji Foundation has created a repository of educational CDs based on various state curricula for bringing technology-based learning to schools, specifically schools in rural areas. This initiative is expected to meet several objectives, primarily: (a) to attract children to schools; (b) once attracted to school, sustain their interest in attending school; and (c) ensure effective learning by providing relevant and compelling content. Evaluating the first two objectives is an ongoing process, made possible through direct measures— tracking enrolments and dropouts. However, to ascertain learning effectiveness of the CDs, an objective analysis and evaluation of the product was needed. In this article we share our experience of using the heuristic evaluation technique to evaluate the CDs and the extended Garrett's model of user experience for organizing the findings of each CD into clear action lists for redesigning existing CDs and designing others in the future.