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Encountering Computer-Supported Cooperative Work via the Living Lab : Application to Emergency Crisis Management

This paper reviews the concept of the Living Laboratory and the potential impact of this framework on research perspectives, the design and approach of computer-supported cooperative work (CSCW) systems, and application to specific domains such as emergency crisis management. The main purpose behind the present research is to inform the development of distributed collaborative technology prototypes from multiple perspectives. Given the scope and depth of the CSCW research paradigm, McNeese and colleagues put forth the Living Laboratory Framework to promote an interdisciplinary view of how computers can support cooperative work for complex, emergent situations. Research based on the Living Lab framework would provide understanding of the intentions, goals, values and beliefs that drive individual behavior in their related context, and likewise how intentions influence patterns of behavior in the context of teamwork. This paper demonstrates how the Living Laboratory framework can be applied to a complete research program, and how it aids in the development of envisioned designs of collaborative technology that can facilitate distributed cognition within real world contexts where teamwork involves various levels of complexity.