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Language proficiency matters in group chat: supporting cross-cultural communication processes

Cross-cultural group chat is an important communication method in organizational and educational settings. Studies have shown that communication problems exist persistently due to non-native and native speakers' unmatched levels of language proficiency. Realizing the profound problem and increasing need for better communication from the real world, in my dissertation I am studying the communication processes associated of cross-cultural group chat and explore possible tools to assist both non-native and native speakers to communicate better.