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Computer-supported cooperative work: examples and issues in one federal agency

The increasing computerization of office work raises a number of questions about the technology's effect on individuals as well as the nature and organization of work. Organizations grapple daily with the realities of implementing advanced information systems, trying to understand how to best exploit the technology in the support of their goals. Such understanding is not trivial given rapid and continuous change in computerbased technologies and their often unpredictable capacity for changing the work of individuals, groups, and even organizations.