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Evaluating a Framework for Securing E-Government Services -- A Case of Tanzania

The current and emerging security threats poses a variety of security risks to e-government services. The Tanzanian national e-government strategy recognizes the importance and use of e-government maturity models (eGMMs) as a tool for guiding and benchmarking e-government implementation and service delivery. However, the models lack security services (technical and non-technical) in their maturity stages - leading to misalignment of strategic objectives between e-government services and security services. To bridge the existing security services gap in eGMMs - a framework for securing e-government services which integrates IT security services into maturity stages of eGMMs was proposed. The goal of this paper is to present an outline of the evaluation results for the proposed framework, in the context of a developing world environment. In the process, seven evaluation criteria were developed; thereafter, a case-study was conducted into six government organizations located in Tanzania. The overall results show that the framework was accepted in the studied environment. The framework usefulness was perceived highest at 95%; the framework dynamics & flexibility was perceived lowest at 76%.