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Challenges of Serendipity in Recommender Systems

Most recommender systems suggest items similar to a user profile, which results in boring recommendations limited by user preferences indicated in the system. To overcome this problem, recommender systems should suggest serendipitous items, which is a challenging task, as it is unclear what makes items serendipitous to a user and how to measure serendipity. The concept is difficult to investigate, as serendipity includes an emotional dimension and serendipitous encounters are very rare. In this paper, we discuss mentioned challenges, review definitions of serendipity and serendipity-oriented evaluation metrics. The goal of the paper is to guide and inspire future efforts on serendipity in recommender systems.