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Behind the Online Course

Higher education institutions' success in providing online courses at the beginning of the pandemic depends not only on their infrastructure and organizational units for virtual education but also on diverse teams composed of professors specialized in pedagogy, researchers, and professionals in digital technologies for education. The authors describe their experiences in the bargaining process, tensions, ways to solve controversies, the management of time and resources, pitfalls, problems, correct guess, and hits to create new knowledge-based products for the Colombian National Ministry of Education (MEN in Spanish acronyms) platform's “Colombia Aprende” within a high pressure against time and the reputational risk of failing in the pandemic chaos. Results show that the psychological contract theory explains the capacity to compromise to overcome several difficulties such as an extra load of work, and the knowledge creation theory provides a helpful model to understand how the team innovated.