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Design of a Balanced Model for Evaluating the Outcomes of ERP Projects

This paper aims to design a balanced scorecard to measure the contribution of ERP systems to improving the multidimensional performance of companies from different perspectives (internal processes, customer, financial, learning & innovation). Then, the proposal of an ERP impact model (MI-ERP) which illustrates this contribution validated by empirical studies carried out in several large organizations. The analysis of the results shows that the companies studied have mainly benefited from the advantages of ERP in terms of improving overall performance (between 63% and 90%). This improvement is strongly manifested at the “Internal processes” level, more than on the other aspects of performance. The study further describes the situation of ERP in large organizations in Morocco.