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Progress in Introducing ITIL into an Information Systems Curriculum

Over the last four years there has been a concerted push for the integration of Information Technology Service Management (ITSM) concepts into the Information Systems (IS) curriculum. However, relatively few Universities have attempted to do so. While there are numerous papers pushing the idea forward, a literature review revealed only four papers discussing how this has been done. This paper details the progress made at an Australian university in integrating the Information Technology Infrastructure Library (ITIL) into IS courses. How integration has been achieved and the challenges are discussed.