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Conversational Artificial Intelligence in Production - Challenges and Advances

Conversational artificial intelligence (CAI) has many uses ranging from chatbots and virtual assistants to real-time guidance for human agents in contact centers. At a high level, the systems employ several technologies in the areas of artificial intelligence (AI), machine learning (ML), natural language processing (NLP) and automatic speech recognition (ASR). To gain insights into the contents of a conversation, both high-level and fine-grain analysis of language structure and components is performed before fusion techniques are applied.