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The Prioritization of Outpatients by Nurses Using the Manchester Triage System: A Case Analysis in An Austrian Accident Hospital

Background: Increasing workload in hospitals calls for professional prioritization regarding treatmenturgency. The introduction of a triage system can offer assistance but requires experience and training.Objective: This study investigates whether, in the initial assessment procedure in an emergency departmentfor trauma surgery, nurses (a) assess urgency following the triage systems’ rules and (b) apply these correctlyso subsequent medical diagnoses can be adequately performed.Methods: We evaluated 5,975 patient data records regarding urgency ratings given in initial nursingassessments and respective waiting times. Data was analyzed using descriptive statistics and nonparametrictest procedures to investigate significant differences.Results: The results show that in 91% of cases, the waiting times reflect the urgency ratings given by thefirst-assessing nurses. In addition, ratings of 5,863 cases (98%) corresponded to later medical diagnoses.Conclusions: Initial assessments using the Manchester triage system is done very accurately and supportsthe treatment process structure. In addition, it can increase patient satisfaction and safety.