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A Governance Framework for E-Government Service

IT governance is a very effective way to keep the goal of e-government development consistent with that of public services. The paper, based on the IT governance theory, analyzes the key problems in China's e-government development, and proposes a governance framework for e-government from perspectives including value chain management, decision-making power and responsibility model, and performance evaluation model. Keywords-E-government; IT Governance; performance evaluation To build a service-oriented government for the purpose of effective implementation of e-government services has become a primary concern in the field of public administration. However, our research finds that government organizations at all levels, though assumingly take transparency and interactivity as their ultimate goal in their construction projects, have found it difficult to reflect their goal into the actual management practices as a result of the lack of effective coordination mechanisms, and deviation from their original goal often occurs during actual construction. In this regard, this paper summarizes the current key problems in this field, then introduces IT governance as a theoretic approach, and finally, proposes a service-oriented government framework for reference.