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Applying Sociotechnical Thinking in the Competitive, Agile, Lean, Data-Driven World of Routine Work, Knowledge Work, and Smart, Service-Oriented, Customer-Centric Value Creation Ecosystems

This paper responds to a need for a sociotechnical systems (STS) perspective that fits in a world that has changed greatly over the decades since the sociotechnical movement began. After a brief summary of the relevant background, this paper uses the various topics in its title to describe a view of sociotechnical thinking that might be more suitable for today’s world.