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The quality of interactions schedule (QUIS): Development, reliability and use in the evaluation of two domus units

The Quality of Interactions Schedule (QUIS) was developed as part of the prospective evaluation of two residential domus units for elderly people with severe mental illnesses. QUIS is an observational strategy in which social interactions between residents and care staff are coded as positive social, positive care, neutral, negative protective or negative restrictive. The interrater reliabilities of both the observational technique and the category codings were good. In the domus evaluation, QUIS demonstrated that the number and quality of interactions were significantly improved in both domuses compared to a baseline hospital ward at 3 months, 6 months and 12 months follow‐up. In particular, the number of negative interactions observed fell to almost zero in the domuses at 12 months.