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Case in Health Care Management: The Enemy Camps

The ‘‘Case in Health Care Management’’ is a regular feature of The Health Care Manager. Readers are invited to analyze the problem presented in the case and develop a reasonable response to the situation. In analyzing a case: Look for the principles that appear to be involved, and look for the applicability of rules of reason, common sense, and fairness. Seek help from published sources. Associate the concerns of the case with key words that describe principles, concepts, theories, or techniques, and look these up in texts on supervision and basic management. Make whatever reasonable assumptions you need to ‘‘fill in the blanks’’ in the information given. Keep your assumptions reasonable, and state your key assumptions in your conclusions. Recognize that there are few solutions to a case problem that are entirely right or wrong. You are dealing primarily with human behavior, and all people will not necessarily behave the same way in similar situations.