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A Comprehensive Systematic Literature Review About Smartness in Tourism

With the rapidly developing technology, the tourism experience has started to enrich and innovative/personalized services and competitive advantage in tourism have started to gain importance. Smartness in tourism refers to tourism activities supported by technology. This study aims to classify the current literature on the subject of smartness in tourism. First of all, a qualitative research was carried out by explaining the concepts of smart tourism and smart tourism destination in the literature. Within the scope of the research, a qualitative research was conducted using systematic literature review method. In the research, 264 academic publications related to smartness in tourism were analyzed in terms of the destinations where they were applied, the scope of the journals they were published, the language of the publication, the methods and approaches, and suggestions were made for further studies.