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Towards the Characterization of Interaction Quality

Interaction Quality is an important issue for any kind of application, and of course the design of the user interface adaptation facilities of an application should consider quality aspects too. Neglecting quality assessment can easily produce applications that do not meet users nor designers expectations. In this sense, previous works have illustrated how to consider quality in a user interface adaptation framework, such as ISATINE, i.e. how to contemplate Quality of Adaptation in each stage of this framework. The many facets of the concept of Quality of Adaptation have been analyzed, and it has been also proposed its decomposition into four types of interaction quality: Expected Quality of adaptation, Wished Quality of adaptation, Achieved Quality of adaptation, and Perceived Quality of adaptation. Furthermore, which of these types of quality are involved in every stage of ISATINE has been also described. However, what is the idea both users and developers have about Interaction Quality? Have they use the same terminology to refer to it? These are the questions that we attempt to answer with this work which presents a study about the characterization of Interaction Quality, namely about Expected and Wished Quality. Thus the aim of this work is to better understand the quality preferences of users, allowing developers to design software products much more attractive for them.