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Revisiting Perceived Success of Information Systems: An ANT Interpretation of IS/IT Use within Commonwealth Games at Manchester, 2002

Organiser perceptions of success of information systems in a major event like the Commonwealth Games is dependent on actual success as well as co-operation between a diverse range of human and non-human actors. Whilst most co-operative arrangements may involve contracts and plans, emergent actor expectations tend to shape outcomes that are recognised as successful. In the context of the Commonwealth Games held in Manchester 2002, it was clear that given the nature of the event with its fixed time line, opportunities to use evolutionary contributions were limited. After reviewing key works in IS success, the present paper uses narrative accounts of particular individual organisers by first estimating the fixed nature of contributions that were solicited from them. It then uses Actor Network Theory to develop a framework to examine how alignment of interests through both evolutionary expectations and generic sporting needs, contributed to the successful use of IS/IT. The present paper goes onto argue that whilst most technological and human competencies may be clarified and put together at the start of major events like the Commonwealth Games, IS/IT success in every major event is delineated by unique translations generic to the context.