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Quality Management System Analysis in Toll Road Construction (Case Study: Bogor Ring Road Toll Road)

One of the ways for Indonesia to gain economic equity is by building toll road. Toll road becomes one of the National Strategic Projects (Proyek Strategis Nasional PSN) of Indonesia to connect all areas expanding from the suburbs to the cities. PT.Marga Sarana Jabar is one of them, connecting Bogor outer ring road area to Jakarta, Sukabumi, and Balaraja. Toll road operator must provide a comfortable road trip to the users. They have to minimize any congestions, damaged roads, or other inconveniences. One of the roots causing any inconveniences comes from the quality delivered during toll road construction did not comply to the standards. Quality Management System (QMS) during construction can ease the supervisor to monitor the quality. However, there were troubles during the implementation of QMS in construction. Hence, this research was conducted by using primary and secondary data obtained from archive and questionnaires. The method of analysis used qualitative analysis that also supported with Nvivo tools to identify the highest possibility factors causing poor quality. The main conclusion of this research is that human resource significantly affected the success implementation of QMS. Appropriate training of human resources will be immensely required to improve the construction quality.