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Coral: Conversational What-If Process Analysis (Extended Abstract)

Process simulation is used to estimate the performance of a process under hypothetical (what-if) scenarios, for example, to estimate what would be the cycle time if one of its tasks is automated. Despite the relevance of process simulation as a tool for planning business process improvements, the adoption of process simulation is hampered by the fact that the specification of what-if scenarios requires technical knowledge. This paper presents Coral , a chatbot that allows business users to specify what-if scenarios in a conversational manner. Coral takes as input a process simulation model, and enables users to interactively configure what-if scenarios in business terms. Coral also allows users to compare the performance of the process under the what-if scenario versus its performance under a baseline scenario.