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A Context-Sensitive Tool to Support Mobile Technology Acceptance Research

Context of usage significantly influences acceptance of mobile apps. State of the art methods of technology acceptance research can assess limited aspects of context. In this paper, we outline the development of a context-sensitive support tool for mobile technology acceptance research. The tool consists of four basic components (a tracking service, a survey service, an analytics tool and external sensor hardware) that collect context data from sensors, built-in data sources and cloud services during real-world usage and connect it to acceptance information tracked on the smart phone and collected in the course of context-adaptive mobile surveys. The system was developed in a co-creation process that involved potential users, i.e. members of the mobile Living Lab in which the tool will be used.