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The design of knowledge management system model for SME (Small and Medium Enterprise) (Phase 2 — The pilot implementation in IT SMEs)

SME (Small and Medium Enterprise) or also known as UKM (Usaha Kecil dan Menengah) in Indonesia plays an important role to develop our economy, however, as we found not too many studies have been performed to improve its information management such as the knowledge management system, which we believe would facilitate new joiners to start up and also existing SMEs to grow their business, hence since 2013 the team has started to conduct a research in this area. This article will share our experience when we implemented the KMS for SME in several IT SMEs in Jakarta. We learned that choosing the right implementation approach, such as involving SMEs association, vendors/suppliers and professional to develop the content and encourage SMEs to participate, are crucial for the success of this project.