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A multicriteria method based approach to the BPMM selection problem

Given the need for organizations that develop Business Process Management (BPM) initiatives to assess their maturity levels in this field, the complexity of choosing a suitable BPM maturity model (BPMM) to do so and the difficulty of applying the solutions proposed in the literature to address this problem, this paper presents a multicriteria decision model for choosing a BPMM. In this work, the alternatives were identified from the literature and the evaluation criteria based on a previous study. The Flexible and Interactive Tradeoff (FITradeoff) multicriteria method chosen needs less effort from the decision maker (DM) and is supported by a Decision Support System (DSS). The DSS establishes the tradeoff among the criteria according to the DM preferences. As a result, a BPMM was chosen that adhered to the organization's needs and objectives The DM that participated in this application is a process analyst of a large utility company located in Recife, Brazil.