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A Systematic Approach to Improving In-House Computer Literacy

Computer trainers and technical writers responsible for instructing end users on the proper use of in-house computer systems are challenged with a task that is becoming increasingly complex and vital to an organization's efficiency. Since in-house computer systems are custom-designed for use within organizations, classroom trainers, writers, and other technical communicators must provide comprehensive classroom instruction and documentation for users. This article cites recent research on computer training and writing strategies in the technical communication and instructional technology fields, and how these strategies can be used by technical communicators to instruct users of in-house computer systems. An in-house computer training model is presented to help technical communicators design in-house computer training sessions, improve existing sessions, and create and revise in-house, instructional computer user documentation.