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[Acceptance of Video Consultations in Correctional Facilities from the Patients' Perspective - Results from the Mixed-Methods Evaluation of a Pilot Project in Baden-Württemberg].

OBJECTIVE
Video consultations have proven themselves in international penal systems. Amidst a lack of medical staff, video consultations were offered in five correctional facilities in Baden-Württemberg in 2018 as part of a pilot project. This evaluation study aimed at assessing the acceptance of video consultations among patients.


METHODS
The mixed-methods evaluation consisted of site visits, interviews, questionnaires and an analysis of medical treatment data.


RESULTS
A total of 305 video consultations were conducted between June and December 2018. Among the most frequent reasons for encounter were feeling anxious/nervous/tense, sleep disturbance, headache and drug abuse. Including familiar medical staff and offering training for the involved physicians were important factors that enabled a trusting communication.


CONCLUSION
Video consultations were seen as a useful addition to existing health care. However, they were considered less suitable for both emergencies and physical examinations.