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A Study of Perceptions of Exporters Regarding Transportation, Warehousing, Packing and Custom Clearance Facilities at Gujarat (Case Study- Kandla SEZ)

Exports have always played an important role in the economic development of most countries. Infrastructure development is essential for the growth of an economy. Logistics infrastructure covering the road, rail, waterways and air network is the backbone on which the nation marches ahead. India has become one of the fastest growing economies in the world, but its logistics infrastructure remains woefully inadequate to meet the demands. Lots of research work was carried out on logistic sector in past couple of years which clearly shows how logistic sector growing in India. But literature appears to be silent on the perceptions of exporters on these logistics facilities available to them at Gujarat (KASEZ). Thus the current study will fill the above addressed gap by identifying key benefits and key shortfalls in logistics facilities as per exporters. As a part of this study, focus interviews with the executives at KASEZ was carried out. According to their perceptions critical factors for their industry and major hurdles were identified for various logistic facilities like transportation, warehousing, packing and custom clearances. The opinion of various exporters at KASEZ was asked via structure questionnaire on these critical factors and major hurdles. Detailed analysis of their responses has been done via various statistic analysis techniques like, ANOVA, Chi-square of Association, etc. The current study has limited scope of application due to time constraints and also the study was restricted to Kandla SEZ. However, it is believed that the findings of this study shall be useful as suggestive guidelines for those logistic facilities providers who further want to improve their operations as well as customer satisfaction. Apart from logistic facilities providers, Regulatory bodies of Kandla SEZ that is Government of Gujarat as well as Central Government of India, Export Promotion Councils, etc. are the major beneficiaries of this study.