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Citizens by Design? Explaining Ex-Combatant Satisfaction with Reintegration Programming

Abstract After armed conflict, there is often a surge in programmes designed to consolidate the peace. During the transition to peace, the quality of programme management has been argued to shape public perceptions about government and citizenship. What aspects of programme management are most important? What implementation failures have the greatest negative effects? We study these questions in the context of a reintegration programme for former combatants in Colombia. We find evidence that programme implementation has strong impacts on participant satisfaction, regardless of programme outcomes. This suggests that how benefits are delivered matters as much as what is delivered.