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Towards identifying sensitive processes for knowledge localization

In this paper we propose a set of criteria in order to identify the sensitive processes of an organization. The analysis of these processes is necessary to locate knowledge that need to be capitalized. We follow both bottom-up and top-down approach. The former consists on collecting concrete indicators to guide decision makers and to argue on decisions. These indicators should allow building an initial list of criteria. The latter consists on declining one or several global points of view. This new approach elicits preference of decision makers to identify sensitive process. The applicative framework of this research work was done in collaboration with the association of protection of motors disabled of Sfax - Tunisia (ASHMS).