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Knowledge Validation in SMEs

Knowledge Validation is a challenge in Small to Medium Sized Enterprises, SMEs, as most of the available information is held in peoples minds as tacit knowledge, or saved on each employees PC without sharing or common validation. This case study is based on a company in Leicester after installing an enterprise resource planning (ERP) system. The underlying reasons for these problems were due to the distributed and tacitly held knowledge where the assumptions in one part of the company were inconsistent with other parts. The paper analyses the main problem of validating knowledge in more detail and has identified the consequences of failing to do this. Challenges are discussed and highlighted in the paper, which concludes at the end the importance of Knowledge Validation and identifies some solutions.