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Towards a framework for business process reengineering in higher education

In this paper, a conceptual and operational framework for business process reengineering in higher education is proposed. The outline of a sequential and non-linear four-step framework designed to reengineer higher education administrative and academic processes is presented. The first two steps, initiating and analysing, are used to examine, document, and flowchart the process targeted for reengineering; the last two steps, reengineering/implementing and evaluating, are intended to prototype, put into operation, and assess the effectiveness of the reengineered process. Early involvement of stakeholders, an in-depth understanding of the organisational and socio-cultural context, sustained support from senior leadership, and planned leveraging of information technology are critical to successful implementation.