{'fraction_non_alphanumeric': 0.025, 'fraction_numerical': 0.015384615384615385, 'mean_word_length': 5.27710843373494, 'pattern_counts': {'":': 0, '<': 0, '<?xml version=': 0, '>': 0, 'https://': 0, 'lorem ipsum': 0, 'www.': 0, 'xml': 0}, 'pii_count': 0, 'substrings_counts': 0, 'word_list_counts': {'cursed_substrings.json': 0, 'profanity_word_list.json': 0, 'sexual_word_list.json': 0, 'zh_pornsignals.json': 0}}
Customer satisfaction e fad: un questionario di valutazione online

The paper presents the results of a longitudinal evaluation (November 2003 – June 2005) of the distance degree in " Techniques for socio-psychological research " offered by Milano Bicocca University. The aim of the study is to quantify students' satisfaction rate and to find out suggestion useful to improve the efficacy of the organization. The study also shows the methodological implications of using different (and mainly online) evaluation tools.