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Improving user services through system performance data bases

In an effort to improve service to the user and to provide improved information for facilities planning, the Academic Support Group at the SUNY-Binghamton Computer Center has been involved in the development of several significant performance data bases. Three major sources of information provide the data:
 1) Machine utilization and disk-storage data
 2) Computer utilization by department and course
 3) Use of consulting services
 This paper describes the organization and collection of data for the three important areas noted above; the necessary connection between the accounting system and the utilization statistics is strongly emphasized. The important variables, their analysis through the SAS statistical package, and the method of reporting are presented for evaluation.