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Good Governance through Jan Seva Kendra in Rural Uttar Pradesh

Uttar Pradesh is the most populous state of India and being a multilingual, multi-religious and multi-cultural society, ensuring good governance to all citizens creates a big challenge for the state administration. Good governance is the only hope for rural people who live in conditions of public insecurity and instability, corruption, abuse of law, public service failure, poverty and inequality. It aims at improving bureaucratic and political accountability, fighting corruption, promoting people’s participation and making effective and efficient use of state’s scarce resources. The Government of Uttar Pradesh is establishing 17,909 Jan Seva Kendra (JSK) (17,305 JSK already established) through Public Private Partnership model to ensure good governance to the citizens of rural areas. It offers a multitude of services ranging in the areas of e-governance, education, health, agriculture, commercial, retail, etc. The JSK has provided e-governance services within the reach of rural people and ensured single-point delivery system for citizen-centric services in a convenient and efficient ways. This has provided critical information on available government development programmes and helped in the uplift of the marginalised sections of the society. This has also helped in income generation of the rural people. It keeps the villagers well informed about job vacancies, examination results and various public issues. It has enhanced the accountability, transparency, and responsibility of the government towards the needs of the citizens. This paper aims to analyse various aspects of JSK in promoting good governance in rural areas of Uttar Pradesh.