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Check-in Counters Management: The Case Study of Lisbon Airport

In this paper the problem of assigning check-in counters to flights in a Zone of Lisbon airport is addressed at an early stage. Real traffic scenario and simulation of passengers behaviour and characteristics are considered. The aim is to minimize an objective function that takes into consideration the managing cost of opening checkin counters and the passengers’ cost of waiting to be served by the check-in operator. This latter cost function has been modelled by considering the International Air Transport Association level of service perceived by the passengers. Since the performances depend on the passengers’ behaviour and characteristics, simulation is used to compute the value of the objective function. Two optimization heuristic procedures have been tested and their results compared.