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Quality and Usability Assessment of Smart City Mobile Applications by Using a DEMATEL Approach

Nowadays, there are many municipalities have provided mobile services related to their smart city implementations. Therefore, citizens can use mobile services at anytime and anywhere [1]. The object of our research is to understand what criteria affect consumers’ tendency to use smart city mobile services. We focused on three measurement dimensions for quality: system quality, information quality, and service quality and five dimensions for usability: effectiveness, efficiency, satisfaction, learnability, and security to assess consumers’ attitudes. In addition, for usability assessment focalize as a combination of effectiveness, efficiency, satisfaction, learnability, and security. This paper combined the DEMATEL approach to cope with the problem of interdependence exists among criteria, and to select an optimal portfolio of smart city mobile consumers’ attitude.