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Building sustainable community information systems: lessons from a digital government project

This paper introduces a rationale for and approach to the study of sustainability in computerized community information systems. It begins by presenting a theoretical framework for posing questions about sustainability predicated upon assumptions from social construction of technology and adaptive structuration theories. Based in part on the literature and in part on our own experiences in developing a community information system, we introduce and consider three issues related to sustainability: stakeholder involvement, commitment from key players, and the development of critical mass.