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Best practices in quality leadership.

In today's competitive healthcare market, leaders face increasing pressure to ensure rapid and lasting improvements at their facilities. Typically, such improvements happen only when senior management provides leadership in two areas--structure and culture. Often this means completely revamping inadequate information systems and developing a better understanding of improvement technology. By employing a number of strategies, such as benchmarking, implementing practice guidelines, and other tactics to make optimal use of existing information, and establishing formal learning plans, healthcare leaders can effect significant and continuing quality improvements within their facilities.