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Patients Remember the Little Things

E safety, and competency are all important aspects of perioperative care, but patients have come to expect them in the care delivered by perioperative team members. The factors that seem to set patient care encounters apart and make them memorable are the personal connections and the provision of comforting behaviors. Recently, I reviewed letters written by patients that highlighted the care provided by the perioperative nursing team. One of the patients remarked on a perioperative nurse who went out of her way to create a calming environment in a stressful situation by staying at the patient’s side. While the providers were inserting an epidural catheter, which was causing the patient some discomfort, this nurse began to sing. According to the patient, this immediately put her at ease and allowed her to focus on the beautiful voice. The nurse’s singing was the last thing that the patient remembered of being in the OR—what a gift!