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Leadership and Management Distinctions Among Worldwide National Quality Awards

Abstract This paper presents the leadership and management distinctions among six National Quality Awards (NQAs). In order to provide some guidelines for examining the six NQA's set of criteria, 11 aspects are outlined: (i) establishing mission statements/policies and strategies, (ii) ethics/values, (iii) role modeling, (iv) employee education/development, (v) empowerment and innovation, (vi) employee well-being, (vii) leader-subordinate relationships, (viii) application of new technologies, (ix) customer focus, (x) Total Quality/continuous improvement, and (xi) sustainable environmental management. These aspects are believed to support organizational growth and development, and represent the general contents contained in the NQAs.