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Patient Satisfaction of BPJS Kesehatan Service after Three Years of Program Implementation

BPJS Kesehatan has had a large coverage in short period of time. The rapid expansion of health insurance coverage has created demand which cannot be met by current healthcare system and will disrupt the delivery service1. The disruption of service, as a consequence, will influence the satisfaction. Patient satisfaction evaluation is important because it is not only as an important indicator to evaluate the achievement of the program but also it is important to improve treatment outcome. At present there is limited report on patients’ satisfaction to BPJS Kesehatan provider. This study is aiming to find out the satisfaction level of BPJS Kesehatan in Indonesia after 3 years of program implementation.