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Reconnecting Systems Maintenance with Social Justice: A Critical Role for Conflict Resolution

With roots in both the field of labor-management negotiation and the civil rights movement of the 1950s and 1960s, practitioners and theorists of conflict resolution have been guided by two main theories concerning the objectives of alternative dispute resolution. On the one hand is the objective of systems maintenance, with an emphasis on stability and rational decision making. On the other hand is the objective of social justice, which emphasizes changing social institutions and organizations to support the protection of basic human rights and needs. This article analyzes the assumptions of both objectives and concludes with recommendations for how to make the goals of systems maintenance and social justice mutually supporting.