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Balancing Unit and Team Level Strategies and Cultures

The goal of this chapter is to identify methods for reducing the risk of strategic failures at the division, the unit, the community, or the team level. In particular, the authors are interested in managing those risks that relate to information strategies and the businesses' use of information in the day-to-day work and operations of any organization. The framework and methodology they follow to identify misalignments, to develop target lists of strategies at risk are the same at these lower levels. What is different is the breadth and depth of business strategies they have to work with, the nature of the impact of lacking or sub-optimized information strategies at the operational level, and the cultural factors they need to see and shape. They establish a general methodology around the framework at the organization level and promote that methodology throughout the organization. The authors walk through the seven-step methodology, noting that line managers and team members must take ownership of and be engaged in the assessment process.