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A Model of Effective Governance for Knowledge Management : A Case Study at the U . S . Nuclear Regulatory Commission

Many organizations struggle to achieve an effective Knowledge Management (KM) program. One contributing reason is ineffective governance. The U.S. Nuclear Regulatory Commission possesses a robust KM Program. A major reason for NRC’s success in KM is due to its system of governance which integrates KM horizontally and vertically throughout the agency, and achieves a balance of centralized KM management and decentralized KM implementation. This paper describes NRC’s KM program with a focus on its system of governance, roles, and responsibilities. Examples of specific KM practices are also discussed.