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Performance management challenges patient accounting.

Although performance management has applications in many areas of healthcare facility operations, one hospital used the approach in its patient accounts department, with days in accounts receivable decreasing nearly 32 percent in less than a year's time. Through the process, employees are involved in determining specific performance goals, which are monitored department-wide and individually. Appropriate reinforcements, both tangible and verbal, are given as encouragement toward achieving identified, benchmarks.