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Digital Skills Readiness amongst Malaysian Service Sector Workforce

This study aimed to measure the digital skills readiness amongst Malaysian workforce in the service sector by looking into two crucial antecedent factors, namely facility and training as well as applied digital skills (hard digital skills and soft digital skills). The research framework is derived from Vygotsky’s Mediated Action Theory (1978) and tested using 384 samples from the Klang Valley through the statistic reported by the Department of Statistics Malaysia in Q4 2018. Random sampling methods were used, in which an online questionnaire was distributed through random acquittances and posted on social media such as LinkedIn and Facebook. The collected data were analysed using SPSS. The results indicated significant correlations between the ‘Facility and Training’ and the ‘Applied Digital skills – soft and hard digital skills’ with ‘Digital skills Readiness’. Discussions and recommendations are presented considering the crucial role that digital skills play in the general workforce of the future.