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MASSACHUSETTS DEPARTMENT OF CHILDREN AND FAMILIES CASE REVIEW UTILIZING JOHN KOTTER’S PROCESS FOR LEADING CHANGE

The Massachusetts Department of Children and Families is a state-run agency dedicated to protect children from various forms of child abuse and neglect. To ensure proper implementation of its work, the agency provides services and assistance to the families and provision of care where necessary. The overall vision of the Massachusetts DCF is to ensure that all children can grow up in a nurturing home, with no abuse or neglect present, along with access to food, shelter, clothing, health care, and education. It as well ensures the well-being of the children who live in Massachusetts. Various offices undertake the proper implementation of the agency's works, whereby Chelsea Harbor Massachusetts office is one of them. In line with the Harbor office's implementation of activities, there have been a number of challenges that have resulted in the office, but some of which result from employee retention and thus need attention to be given.