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Workforce Diversity and Conflicts in Care Work: Managers' Perspectives

The care workforce in England is ethnically diverse yet little is known of how social care managers manage this aspect of human resources work. This article reports findings of a longitudinal study of the care workforce in four different parts of England to offer insights into managers’ views of staff demo graphic profiles, relationships, and management challenges and strategies. Three themes emerged from the analysis: sources of conflict; reactive approaches to limiting conflict; and, proactive approaches to preventing and limiting conflict. The study findings have implications for human resource management and the creation of supportive staff relationships within care work and for other countries where ethnic diversity is characteristic of the care workforce.