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Making invisible connections visible: a practice and sociality based study of organizational and institutional learning

Our goal is to identify in a non-utopian way the time-space dynamics of knowing, learning, and organizing in the context of a library and its practices. We address how knowledge is produced and reproduced in this mature institution and, if at all, disseminated over time and across space in processes of institutionalization through an ethnography of a public library’s reference practice and one exemplary micro-narrative. Analysis of inter and intra-practice dynamics reveals that reference practice in libraries can be characterized as an epistemic and relational practice, mediated by a firm wemode sociality between library staff and patrons. The macro-dynamics between sociality and reference practice at work in the larger field of the library as institution and in all of the organizations that comprise the institutional field of libraries point to knowledge and learning gaps that threaten institutional learning opportunities. Corresponding author: A. Huizing, University of Amsterdam Business School, Department of Business Studies, Roetersstraat 11, 1018 WB Amsterdam, The Netherlands, Tel: 0031 20 5254356, a.huizing@uva.nl