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Critical Success Factors of Effective Security Management: A Survey of Vietnamese Maritime Transport Service Providers

This paper describes, based on the analysis of the nature of security threats, three corner stones for the effective management of security in maritime transport quality: (1) quality management (QM); (2) risk management (RM); and (3) business continuity management (BCM). A conceptual model of critical success factors of effective security management is devised following this reasoning. The model is further analyzed and discussed following the analysis of a survey conducted among three main groups of maritime transport service providers in Vietnam. Findings from the survey proved that all proposed 24 critical success factors are valid and should be used as critical factors for success in effectively managing security in maritime transport, so as to satisfy security requirements while enhancing other business objectives. The confirmed implication of this research is that effective security management can be achieved by employing critical success factors derived from the fundamental principals of quality, risk, and business continuity management.