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Communication With Hospital Administration

Effective communication with hospital administration requires an understanding of the key stakeholders with whom emergency department (ED) staff and leadership might interact. This chapter will outline typical governance structures for hospitals and identify other key hospital leaders with whom ED leadership should maintain relationships and lines of communication. The chapter will also suggest effective internal communication strategies such that communication with hospital leadership is most effective. Finally, through the use of relevant case studies, the chapter will demonstrate how effective communication can lead to solutions to improve patient care. Throughout practical tips to improve effective communication will be emphasized.