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When I say … empathy

A growing body of literature has sought to establish the importance of empathy in medical practice. Empathetic behaviours improve clinical outcomes and patient satisfaction, but do not seem to be enhanced by medical school and postgraduate training. In fact, several studies have suggested a significant decline in empathetic behaviours throughout training, although this appears to be less precipitous than initially reported and possibly an artifact of methodology. Empathetic behaviours can be taught, but research into the efficacy of interventions to increase them is hampered by the lack of a generally accepted definition for the term ‘empathy’.