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Stakeholder Alignment and Effective System Use: Case Study of a Public Sector Information System

This research seeks to understand how improved stakeholder alignment impacts the use of IT systems deployed in support of sustainability. The IT alignment literature is dominated by a focus on strategy formulation within relatively simple organisation forms. In contrast, little is known about how stakeholder alignment is enacted to improve the use of mandated IT systems. To address this gap we: (1) identify the factors that influence the effective use of such systems; (2) investigate how strategic alignment among stakeholders within project related networks impacts on effective use; and (3) propose and test a stakeholder alignment model to explain effective use of a mandated sustainability system within the Australian building industry.