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Credit control in equine practice

PARTNERS in mixed practices will tell you that equine clients are the most demanding, hardest to satisfy and are less loyal to the practice than farmers or small animal clients. To make matters worse, so the story goes, they do not pay their bills. If these opinions have a basis in fact, practices which generate the majority or all of their income from equine work must surely suffer more from the problems associated with slow payment and high client debt to the practice. Credit control in equine practice is affected by the nature of the relationships between veterinary surgeon, client and patient since some of the features of these relationships are not encountered in either small animal or farm practice.