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Ruminations on Change: the Incredible Value of Human Beings in Getting Things Done

The easiest thing to do with an organization is write about how it should work; much more difficult is actually to make the organization work differently. I see a lot of that syndrome as a consultant since teams are always eager to write reports but seem to stumble miserably when it comes to actually wading in with the organization and making things happen. What is particularly unusual about this pathology is that things