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Impact and Challenges of Information Communication Technology Adoption in the Tanzanian Banking Sector

The banking sector across the globe is embracing ICT technologies and using as part of business strategy for expansion, revenue increase, extension of customer network and creating competitive advantage among banking institutions .This paper is an effort to investigate the impacts and challenges of ICT adoption in the Tanzanian banks. The population is forty eight respondents, four managers were selected from twelve banks and out of the 48 questionnaires distributed, 42 were collected i.e 87.5% response, purposive sampling was used and the data collected was analyzed using SPSS, the researcher employed use of mean and standard deviation. The study found out that there is a need for bankers to educate public in the use of online banking products, invest more into ICT infrastrure and the government to reduce tax of ICT gadgets. This study recommends that individual technologies need to be investigated, impact of adopting other individual technologies, profitability and performance issues should also be investigated to open up and clear the way for policy and business decisions.