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Air Mail: NPR Sees "Community" in Letters From Listeners

This study of National Public Radio's "letters from listeners" segments applies two theoretical frameworks–imagined community and news work–to suggest that the practice of "imagining community" is a distinct practice of journalism. The findings suggest that NPR producers use letters segments to encourage listeners to feel as if they are part of a community. In selecting and packaging those comments, producers construct an imagined community that reflects the producers' own journalistic values, such as balance, accountability, and accuracy. The conclusion suggests that community-imagining might be especially difficult and abstract for large news media organizations serving massive and dispersed audiences.