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ACCESSIBILITY, BIASES AND ETHICS IN CHATBOTS AND INTELLIGENT AGENTS FOR EDUCATION

The use of chatbots is increasingly common in universities around the world to support both educational and administrative tasks. There is also a growing awareness of the importance of inclusive education and, as a consequence, the need to comply with accessibility requirements regarding web contents and web interface (WCAG). These requirements are also supported by specific laws in most countries. But such awareness does not yet reach the interfaces of conversational agents or chatbots that are being developed. Within the framework of the European project ACACIA, co-funded by the Erasmus+ program of the European Union, Artemisa, a chatbot has been created dedicated to fight against sexual harassment and search for volunteers to promote the acceptance of diversity and tolerance, has been created using a platform that facilitates the generation and management of this type of artificial intelligences. But to what extent Artemisa is an accessible chatbot or not? Is it ethically acceptable to make use of a tool that is intended to support inclusiveness but presents accessibility barriers to some users? What is the current state in terms of accessibility compliance of chatbots that work on social networks? This article seeks to answer this and other questions related to accessibility in Chatbots, conversational agents and virtual assistant’s. Based on the answer to these questions it follows that there is a need for training in interculturalism and web accessibility to combat the biases that present such entities, which are endowed with artificial intelligence and, unfortunately, in some cases causing serious damage to some people.