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Career volunteering as good work in do-it-yourself heritage institutions: A serious leisure perspective

In recent decades, the heritage sector has become increasingly precarious amid the rise of austerity neoliberalism, impacting both the efficacy of heritage institutions and the labour experiences of those who run them. While scholarly literature has regularly examined these impacts for mainstream heritage institutions, little work considers volunteer-run, do-it-yourself (DIY) community heritage organisations. This article takes a serious leisure perspective to explore what constitutes ‘good work’ for volunteers in a DIY heritage institution, the Australian Jazz Museum (AJM). Drawing on interviews with 26 AJM volunteers, we discuss some of the ‘rewards’ and ‘costs’ of career volunteering in this institution. Our research suggests that the conditions for good work are contingent on the efforts of volunteers in management roles, while the conditions for bad work are heightened by austerity policies affecting funding opportunities. The case study also highlights the need to consider the value of work beyond remuneration.