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A Close Encounter Model for Reference Services to Adult Learners: The Value of Flexibility and Variance

Summary Every reference encounter is an instructional encounter. Reference services to adult learners must be as flexible as the learners' technological savvy and learning styles. Furthermore, a variety of instructional methods must be used. This study presents survey results of a sample graduate student population which is outside the mainstream of traditional college students. We present a Close Encounter Model of reference services to meet this population.