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Factors Affecting Employee Job Satisfaction of a Major Middle Eastern Airline

Employees’ job satisfaction plays an important role in strengthening their relations with an organization. This phenomenon carries more significance in the aviation industry due to the involvement of heavy investment and high competition. The present study aims to identify critical factors that affect the satisfaction level of employees’ at major Middle Eastern airports. Data were collected from 406 respondents with the help of a questionnaire comprised of thirty questions, divided into seven major categories. Respondents were responsible for providing ground services to passengers at the airport. A Likert type scale was used to evaluate answers varying from strongly agree to strongly disagree. Validity and reliability tests were applied to ensure the suitability of data and authenticity of responses. Data were analyzed with the help of independent sample T-tests, ANOVA and Regression analysis. Results of the study are beneficial for leadership of the aviation industry, who can use these factors to develop improvement strategies. These strategies will not only enhance the satisfaction level of their employees, but also improve the productivity and profitability of their respective organizations.