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It worked there, so it should work here: Sustaining change while improving product development processes

Acknowledgements The authors would like to thank the many reviewers and editors whose comments helped to improve this paper considerably during the review process. The second author is grateful for research support from a Neeley School of Business Research Excellence Award at Texas Christian University. The research data for this paper were collected while the first author was a doctoral student at the University of Connecticut. The paper reflects the opinions of the authors, and not their affiliated institutions, DevCo, or MultiNat.