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Developing a toolkit to support collaboration for new product development

Identifying needs and aspirations of potential users for future products becomes ever more challenging as technology advances to fulfill new functions in all areas of people’s activities. Within the domain of industrial design, we have developed a number of techniques that capture a variety of requirements. These techniques were developed to enable users to express their needs in more effective and efficient ways. They were combined into a toolkit to support the design process by enabling collaboration between designers, design researchers, and users. Through these, designers can gain access to essential information about users through a number of communication channels – through group discussion, creative user activities, questionnaires, use of images, and observation of user activities. These techniques were specifically chosen to support designers’ creative processes directly, and enable their direct involvement into user research activities.