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An Overview of EU Programs Related to Conversational/Interactive Systems

Since 1984, the European Commission has supported projects related to spoken language processing within various programs (particularly ESPRIT, ESPRIT-BRA and TELEMATICSLANGUAGE ENGINEERING). The projects address various aspects of spoken language processing including basic research, technology development, infrastructure (language resources and evaluation) and applications in different areas (telecommunications, language training, office systems, games, cars, information access and retrieval, banking, aids to the handicapped...). The next program, the 5th Framework Program is now being prepared, and should unite the activities in the area of Human Language Technology and its components in a single sector. The three sub-areas which have been identified are “Multilinguality”, “Natural Interactivity” and “Active Content”. Several on-going projects are addressing the design of conversational systems. Three example applications are: the ESPRIT Mask project which aims to develop a Multimodal-Multimedia Automated Service Kiosk providing access to rail travel information; the LE Arise project which aims to provide similar information via the telephone for the Dutch, French, and Italian railways; and the LE Vodis project whose goal is to develop a vocal interface to enhance the usability and functionality of in-car driver assistance and information services.