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Unified Theory of Acceptance and Use of Technology of E-Government Services in Malaysia: Validation of Survey Instrument

Although Malaysia has achieved high Online Service Index ranking in the 2018 United Nations E-Government survey, there are still areas for improvements in providing citizen centric services. The objective of this study is develop and validate a survey instrument to understand further the level of technology acceptance of the MYGOVSVC System among Malaysian government employees, which could steer improvements in eGovernment services for the citizens. A mixed method approach of literature analysis of unified theory of acceptance and use of technology and survey as data collection method is used. Results confirmed the acceptance and readiness of government employees in providing these services. Furthermore, the validated bilingual survey instruments (21 items) which is a main contribution of this study could be used in the future for other eGovernment services and thus helping the government to deploy electronic system that are beneficial, easy to use, satisfying and reliable to the nation.