







Kristi Gustafson Barlette

102 Responses

  1. Kimberly says:

    All the shows I had taped for “same day/same time” are now taping ALL of them. I can’t figure out how to delete all the shows as a whole and can only delete them one at a time which takes FOREVER. How can I get the show to stop taping?

  2. Kimberly says:

    Why is it so slow to change channels, tape, etc. with the new system. It is especially slow on my HDTV.

  3. Kimberly says:

    Is there a way to tape “same day/same time” like the old feature? And what happened to “skip to end”?

  4. Em says:

    Why do I keep having to reprogram it to tape certain shows? It seems to accept the Office reruns, but everything else I have to check often to see if it will actually record or be unpleasantly surprised later.

  5. Go Phish says:

    Why is the new Navigator so slow when it comes to navigating through the guide or other menus? Like if I’m in the guide and am going up/down, it takes a long time for button pushes to register. (This happens with multiple remotes so it isn’t my remote)

  6. zack says:


    They should have someone dedicated to this thread responding to each any every customer concern.

    This is why the news about Verizon ending it’s rollout of FIOS is so disappointing.

    Real competition would’ve forced Time Warner to make a marked improvement in price and customer service.

    • Kristi Gustafson says:

      Kristi responds:

      zack, to be fair, the “five questions” was my idea. They wrote offering to help me, but I wanted to be able to help more than just me since so many of you were having DVR issues.

  7. Andrea says:

    Why does my screen go black between channel changes? It flickers, then I get sound, then the screen comes back on. Only a few seconds, but enough to miss something. This happens when inputing the channel number, using the menu to navigate and just simply using the up / down channel on the remote or the box. We have no issues with our tv that does not have a digital box.

  8. Henchmen24 says:

    Why do I have to go to the program guide to set recordings when I used to be able to cycle through shows on a channel with the arrow keys and set future programs to record?

  9. Henchmen24 says:

    Did you have actual customers test the new navigator update before sending it out to everyone?

  10. Bob says:

    When selecting shows from the Guide, the new Navigator only brings up the current day. Before the changeover you could see the Guide for next 6 days. Is there any way to select shows to record on future days?

  11. nic says:

    Why does the cable box always return to channel 01 after being turned off?

  12. C says:

    I think the major question that needs to be asked is if they plan do updates of the new system and add the old features that are surely missed like the record “same day/same time”; the skip to the end option on a recorded show; when looking at a show on the guide set to start at 6:00 and its only 5:58, the “tune to this channel now” selection in the options; being able to browse the guide by the date and all the other little convenient options the old system had.

  13. Mick says:

    Why is there so much difficulty using fast forward/rewind to the correct location? It seems to move like a DVD.

  14. NH says:

    Why can’t I skip directly to a future day/date? The option used to be available to select a future date from the guide and go directly to that day’s programming line up. It’s a pain to sit and scroll through an entire week of programming on Monday just to get to Friday or Saturday’s listings.

  15. A reader says:

    Can I have the old system back?

  16. NH says:

    @nic — I believe that’s just a default setting issue that you can adjust. If you go into the cable box “settings” menu, you can have it either go back to channel 01 or the last channel you were watching when you turned the box off.

  17. MiMi says:

    Why does it keep rebooting and taking so long to reboot. This happens at least once a day at random times.

  18. Elaine says:

    I’ve mentioned a number of issues to TW Tech support abo ut things I don’t like with this new navigator. One in particular is the fast forward/fast reverse is too slow (3 arrows vs 4 on old system). Another is the sleep timer maxes at 3 hours instead of 4 hours for the old. In addition, I am unable to see how much time is left before the TV shuts off. Another issue (and with the old navigator too) is that the during recording of a program, the recording will stop before the program ends. You can increase time before the start and after the end, but if you are recording 2 shows that start at the end of one currently recording, you can’t increase the recording time to not miss the end of the show. I know of some TW systems that allow recording of 3 programs at the same time and programing 2 weeks in advance. Why can’t we have that here? Also, I’ve had issues with my DVR box losing time. When I unplug to reset I’ve lost everything I’ve recorded that has not been watched yet.

  19. Mike says:

    I used to be able to use the arrows to see what will be coming on next on all channels. Now when you try and scroll through the channels for what’s on next, it goes back what’s on at the current time.

  20. matt says:

    Is the system transmitting digital any differently? Before the change, the picture on my large-screen television was filled to capacity. But since the new system has been in place, there are black bars on each side of my screen, reducing the size of the picture no matter what format I have my television. The ONLY exceptions have been high-def hockey games. The picture size on every other show on every other channel has been reduced since the new system was put in place.

  21. jaci says:

    How can I delete one show without discontinuing the next scheduled recordings and without having to fast forward to the end?

  22. geljal says:

    I cannot figure out how to skip directly to a future date in the guide, or if this feature is even still available although I cannot imagine why they would remove this. This new system seems to give the user much less control than the previous one did.

  23. Other says:

    Time Warner has a history of shipping products before they are properly developed. When RoadRunner came out it wouldn’t work on Internet Explorer 3.2 which the installers recommended using. We had to wait a week for the release of IE4. Is TW continuing to develop the guide? Is the shipped version complete or is it expecting an update?

  24. Other says:

    @26 There are two triangle with their tip pointed right and left just below the round circle buttons. Those go back and forth thru a 7 day span…but you usually cant access the weekend until Wednesday evening

  25. just me says:

    #10…no they did not have customers “test” the new system. They had employees of TW test the system for about a year. You know the employees that don’t pay a dime for any of the services offered so why would they care if things worked properly?

    My question is why are they raising rates when they are offering junk for service? Make your employees pay something instead of raising our rates….Now there’s a novel idea!

  26. Tom says:

    Why does the new “Navigator” list of recorded shows not contain the length of the recording like the old system? Now you are forced to press several buttons to see the length of each show. If you want to check the length of all your recordings it takes several minutes, rather than a quick glance at the screen — very inconvenient!

  27. adrker says:

    ##11 and 17 are the same question, which is also mine.

  28. Greg O says:

    @21…I had the same problem, turned the old box in, got a new one and problem was solved.

  29. jt says:

    TW sent out a brochure on how to use the new system. You can also go to the http://www.timewarnercable.com/northeast/learn/cable/navigator/default.html link for instructions. This will answer most of the questions being asked.

  30. Other says:

    Once i learned how to use it properly I like the new DVR guide better. Its new benefits suite me well so I can look past some of its failings.

    Its changing channels and the guide that really frustrate me. Kristi’s 1990 PC analogy is apt!

  31. Kristie says:

    Can’t they do anything to avoid shows getting cut off because the previous show goes over? I know this happens a lot when Idol and other popular shows go over their time slot so when you have something DVR’d you get the end of Idol and then the show you want DVR’d and then your show gets cut off and the recording stops.

  32. A mom says:

    I agree with #16…can we have the old system back??

  33. reckids says:

    Why did TW choose to develop this software ” in house ” when they already had a contractor who developed a successful program ?

  34. tp says:

    Why doesn’t my ESPN/ESPN2 HD work?

  35. Fred says:

    When pressing “play” to stop fast-forwarding, the DVR automatically rewinds 10 seconds from when “play” was pushed. This seems to be designed for people with really slow reflexes. Can this be turned off? (I think this is what #14 may have meant)

  36. Melissa says:

    Question: Will they be upgrading to a system where I can schedule the recording of my shows on the website where I can log in?

    General comment: I know that my sister has this function with Comcast and I also thought tivo had this feature. I think this would help with some of the frustrations I have with it. I hate having to type in the names of my shows using arrow keys. I keep hitting the numbers thinking I am texting and then I get very ticked when it boots me out of the guide. Although this says more about me than it does about the system. :(

  37. Jen says:

    I’d like to know what happened to the “genre” in the info description. I can’t always tell if something is a comedy, drama, suspense, etc. And I’d rather not be tricked into watching a horror movie by my husband…

  38. JoJo says:

    Having troubling with some of the HD channels, specifically, TNTHD, ESPN/ESPN2HD and YESHD that I’ve noticed so far. The digital channels tune in fine, but the HD channels do not. Why is that?

  39. L says:

    Why did they get rid of the manual record option?? If I want to record the next 4 hours on a channel without interruption (in case a game goes to OT, for instance) I can no longer do that.

  40. Fuddley says:

    You can add HD theater, Speed HD, Discovery & History HD to the list of channels that don’t work well. And not just the DVR, they hang up a digital converter box even without the DVR.

  41. Molly Ringwald says:

    Kristi, agree with you kindly asking some form of question 1. If I want to record the entire series of a repeat broadcast of a show at 1 a .m. why does it record every episode no matter the air time?

  42. Erinn says:

    I’m with #36. The rewind & fast foward jumping 10 seconds is annoying, particularly the rewind jumping back forward 10 seconds. I have an annoyingly loud upstairs neighbor & often have to rewind a show to catch something I missed. Also, annoyed that the “skip to end” option is gone.

  43. I have the same question as #36. I pretty much have the timing down to a “T” when it comes to fast-forwarding with the old TWC, and now when I fast-forward, it backs up about halfway into the previous commercial. This feature is starting to defeat the purpose of fast-forwarding. How can this backtracking be disabled?

  44. ndkelly29 says:

    I have the same issue as #18…my cable system reboots at least once a day and then seems to get stuck during the rebooting process, so it takes a long time. What can I do to limit the rebooting process?

  45. Julie G. says:

    I would like to be able to record a part of a program but you cannot do that anymore with the new system. So, if there isn’t enough memory for the box to record the whole thing, too bad. You used to be able to record, say, 4 hours of a 6 hour program. The only options now are to end 1/2/3/15 minutes early. That does not help.

  46. Julie G. says:

    I would also like to complain about the skip back/forward that happens while rewinding/fast forwarding. I have learned that if I want to skip a few seconds AHEAD in a program (e.g. between pitches in a baseball game) I need to press REWIND and then play and it will actually skip forward faster than pressing fast forward. It’s ridiculous.

  47. Davis says:

    Gee. I was just considering starting to use the TW DVR but after reading all these questions and comments I think I’ll just go back to trying to figure out how to stop the VCR from flashing 12:00.

  48. Bridget says:

    Why did you change the system when it already worked to begin with? It was fine and now it sucks!

  49. Matt says:

    When fast forwarding and rewinding (live tv or something that is recorded) how come when you hit play, it jumps either forward or ahead about 10-20 seconds? Before it played from the exact spot you were at when you hit play.

  50. MichaelV says:

    Why do I have to keep retaping my shows? I have missed many shows after setting them up to record only to find they never recorded.