Baskin Robbins

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What Are My Rights?
Posted by on
Rating: 4/51
ABU DHABI -- Greetings Everyone,
My 3 year old baby boy and I love Baskin Robbins very much. We're enjoying it every day at different locations almost everyday. Today being in days after Ramadan we used to go out bit later then usual actually we have late because our daddy's car didn't start, then he had to go and change the batteries and we waited.



Suddenly the manager got angry and shouted at me as I was a beggar or something but my money was already in hands and the baby still stairs to the man hoping for ice cream .I would leave and go earlier but my baby wanted it badly and it was only 5 minutes when they closed it the doors right in our faces when saw us running in hurry into.. Well I understand the job and the rules of their doing a great job and we love it.. But sometimes you need to be just a little bit kind for woman and the babies whom are really innocent and show your braveness to them. I do not want to say that they must serve us even after the store is already been closed but this situation was different they closed it right to our face and didn't mercy my little baby they let us go without ice cream home we returned home.

If anyone is reading my story about what happened Can you please tell us our rules and mistakes we have made and does the Manager has right to Shout at me? Can I submit a complaint how and where? I want to submit a complaint letter not because he didn't served us but because he shouted at me saying "We closed go or I will call to the police now " his voice was high and his hands was up towards me he disrespected me and insulted me like a beggar in front of my little baby and husband.. My son still repeats his words about the police. If you have a baby you must know what am I talking about..Its not about the time its about the being human and kind to customers specially the little ones who are most in love with Baskin Robbins. Thank you for reading any answer or Help would be Appreciated. Sincerely : Om Omar
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DebtorBasher on 08/14/2013:
Once they told you they were closed and could not serve you, you should have left. You said you understood they were closed...but you continued to demand that they serve you. They don't have to serve customers after they close and they won't open the doors after closing, for security purposes. I don't know how old your baby is, but at this young age, it's best to teach him there will be times when he can't get what he wants, when he wants. If he's old enough to know Baskin Robbins from any other ice cream place, then he should be able to understand what it means when they are closed. Otherwise, he will grow up to think rules are made for everyone but him, that if he demands, he will get...so, it's best he learns this from a young age. If you had learned this at a young age, then you wouldn't feel that demanding is the way to get what you want all the time. Sorry, if I sound rude, but you asked to be explained the mistakes you made.
clutzycook on 08/14/2013:
DB is right. If they're closed, they're closed. Same thing would have happened here in the USA.
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Your employees have no idea what they are doing!
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Rating: 1/51
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Anonymous on 06/07/2012:
Is this a new shake? They might not have been familiar with how to make it if it's new.
Justice74 on 06/07/2012:
All personnel are supposed to be trained on new products well in advance of the items arriving on the menu. At least that's how it was back in the day when I worked at Taco Bell. Whenever a new promotional item was being introduced, they'd train everyone before it came out to avoid confusion. Good review!
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No More 31 Flavors
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Venice09 on 10/19/2010:
If the coupon was for "buy one cone get one free" I'm surprised they didn't charge you for the second portion of ice cream since technically you were only supposed to get an empty cone for free. I agree.. what bull!
FlShopper on 10/19/2010:
Our local Baskin Robbins disappeared a couple of years ago and I don't know if there's any more around at all.

I was a sucker for their "Nutty Coconut".
trmn8r on 10/19/2010:
Venice> Buy one cone, get one free sounds like a depression-era promotion, the way that you envision it.

We have things so easy, compared with our ancestors. My mom broke her leg in an accident because nobody could put new tires on their cars. It is hard to imagine a cone alone being a treat, unless bombs were falling out of the sky.
Venice09 on 10/19/2010:
You just reminded me of something. I remember my mother eating cones with no ice cream. Not because she couldn't afford the ice cream, but just because she liked them that way!.. haha
MRM on 10/19/2010:
As long as the cones have sugar in them its alright!
Crown Jules on 10/20/2010:
I haven't been into a Baskin Robbins in years. Do they charge extra for a sugar or waffle cone? Did the coupon state that the ice cream had to be served in one of those standard, yellowish cones for it to be completely free?

As for the ice cream flavor, it may not have been a big enough seller to justify continuing to make and/or serve it. Luckily, I like several flavors or ice cream so if a store doesn't have one I like I always have a backup. :0)
Reddie on 06/27/2014:
Actually anything dipped would cost extra
but the server should have let you know if they haven't already that the cone is an extra cost and the ice cream you get IS free for the 2nd one but since you got a special dipped one it won't be free.
You see for Baskin Robbins when you get a non dipped cone (regular cone or sugar it comes with the ice cream no extra charge but for waffle cones and dipped cones it DOES cost extra) From your story it doesnt seem like the server told you this so that is bad on his/her part.
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No Refund for Bad Ice cream
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Resolution Update 11/23/2009:
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Ytropious on 11/15/2009:
Doesn't their ice cream come in pre made bags or tubs? I don't understand how it could ever taste bad. Was it a flavor you weren't used to? BR is big on sampling flavors, maybe you should have sampled it first.
jktshff1 on 11/15/2009:
How much did you eat before asking for a refund?
shigatsu on 11/15/2009:
I only had only spoonful. The flavors I choose are my favorite and normally taste great. That ice cream did not taste fresh, more like sour milk flavored. Yuck.
shayen on 11/15/2009:
I think, based on the fact you didn't eat a bunch of it, just enough to determine it was bad, they should have at least offered you another flavor if they weren't willing to refund your money. Ideally though, they should have given you your money back and the employee should have sampled the ice cream to determine firsthand if it tasted funny.
jktshff1 on 11/15/2009:
Thanks for clearing that up. A manager that has to call a store owner for something like this is not a manager, they are a babysitter.
Good post. VH
Skye on 11/15/2009:
Could the ice cream, have possibly been freezer burned?? Freezer burned ice cream does taste foul.
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Bad Service at Baskin Robbins
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Anonymous on 07/10/2008:
Such drama!!
Did they hold a gun to your head or open your mouth and stuff it in to force you to eat it? Or perhaps you'd prefer a stale cone. Get it in a cup instead of a cone.
Hot and humid summer days. Who'd of thought they would run out?
Anonymous on 07/10/2008:
Having worked in an ice cream place as a kid, I can still remember the manager discussing waffle cones-they DO go bad quickly, even wrapped in plastic. Would you prefer a stale, chewy cone? NASTY! They probably run out because they are more popular than the standard cones. While I agree they should have these things in stock if they advertise them, to stomp your foot and swear to never go back again for something so trivial tells me you don't have a lot of bigger problems in your life.
bargod on 07/10/2008:
On the bright side you CAN have your cake and eat it too.
DBone on 07/10/2008:
"I will NEVER go back"?!?!?! Hahaha, the funny part is that you WENT back...3 TIMES!
Anonymous on 07/10/2008:
The DQ that we go to for ice cream will make fresh waffle cones for their customers, if they are out of them and a person is willing to wait an extra 5-10 minutes - wonder why Baskin Robbins can't do the same?
Anonymous on 07/10/2008:
my BR store always has the cones.Your BR is poorly managed.

What's your favorite flavor?
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False advertisement
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SPRINGFIELD, OREGON, OREGON -- It was posted on face book and my space, ice cream. 31 cents nationwide. I drove to Baskin Robbins with my daughter to get ice cream. On the door for Baskin Robbins was a sign saying there ice cream isn't 31 cents. instead they will donate the money to school distric. There was so many people walking away. I find that false advertising when it says nationwide and posted on sites and on the baskin robbin web site. This was here in Springfield Oregon.
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Crown Jules on 04/29/2010:
The website also says that price and participation may vary. Baskin Robbins stores are franchises and I would imagine that each owner can decide whether or not to participate in a particular program. This one apparently has decided to make a separate donation to the local schools. It's not false advertising, you just went to a store that wasn't participating.
msnanny on 04/29/2010:
I'm sure you were disappointed but CJ is right. Although most did, not every store participated. Luckily ours did! Total of 9 scoops for the family, $3.04! Big fun!
PepperElf on 04/29/2010:
cj - that's what I figured.

privately owned locations are not legally obliged to go along with the chain's sales etc.

but you know it sounds pretty cool that the location in question here donated some of the money to a charity. to me that's worth a compliment for them
Anonymous on 04/29/2010:
Step right up ladies and gentlemen and view for yourself the valid complaint. See how this franchisee decided not to participate in a national promotion while at the same time benefiting from the increased traffic brought on by this national promotion. Ask yourselves ladies and gentlemen is it fair, right or just for a franchisee to duck out due to some vague weasel clause that doesn't even list those stores not participating. As reasonable people we can say of course not. As reasonable people we can see that this franchisee is nothing but a deadbeat who wants to benefit from the participation of other franchisees while he himself proudly hides behind the weasel clause. And what do call such a person? Indeed, a freeloading weasel who doesn't deserve our money.

Thanks everybody for taking this second to view the -- VALID COMPLAINT.
PepperElf on 04/29/2010:
stew - it doesn't matter if they benefit or not from the campaign

legally they cannot be forced to honor the campaign since the contracts of privately owned franchises allow for it.

and the ad itself says that it's only for "participating locations"

lastly, they posted a sign up at the entrance so that people knew the truth before going in.

Anonymous on 04/29/2010:
PepperElf, Doesn't matter this franchisee is still a freeloading weasel that should be avoided and this is still a VALID COMPLAINT. Also, I would bet you that the franchisee agreement gives Baskin Robins the power to make participation mandatory just like Burger King made the 99 cent double cheeseburgers mandatory for their franchisees despite franchisee opposition.
Anonymous on 04/29/2010:
It reminds me of certain companies that use a namesake to further their own agenda. I was vacationing in California last year and I took the family to Universal Studios. It's funny that in the nearby neighborhoods surrounding the area, they have places called Universal Cuisine, some advertise Universal burgers, etc...They're just betting on the misdirection and misconception of tourists. We just laughed and drove by.
Anonymous on 04/29/2010:
Who moved my 31Cents comment? I thought it was witty and cute in the same breath!
Anonymous on 04/29/2010:
At least it wasn't titled: Ejack's 31 Flavors of Flatulence...
PepperElf on 04/29/2010:
stew - what's your point?
did I say "this isn't valid!"?

all I posted was that privately owned franchises are allowed to do that
and that I thought it was cool that they were donating funds to a local school
Anonymous on 04/29/2010:
My point is that this franchisee is a freeloading weasel and this complaint is valid.

So PepperElf then you agree that this is a VALID COMPLAINT?
PepperElf on 04/29/2010:
stew I have no opinion on valid or invalid so I won't bother deciding.

you might dislike that a privately owned franchise can do that, but it's up to the corporation to change their contract with the POF.

cos like or dislike... we have no legal ability to change that contract.
Anonymous on 04/29/2010:
One could argue that the store's heart was in the right place Stew, but Pepper, one could also argue that the means in which they were going about getting the customers there in the first place was misleading and unethical.
tnchuck100 on 04/29/2010:
Many people seem to try to make legal and moral equal quantities. They are not.

This complaint is 100% valid from a moral perspective. They are benefiting from corporate advertising bringing customers in only to find this location is exercising their "legal" option to not participate.

My personal response to this location would be to walk away and NEVER patronize them again. Exercising MY option to spend my money elsewhere.
PepperElf on 04/29/2010:
"On the door for Baskin Robbins was a sign saying there ice cream isn't 31 cents."

how is the local franchise misleading?

the local franchise does not have control over what advertising the main company puts out
Anonymous on 04/29/2010:
PepperElf, Can you please forward me this contract you keep talking about or at least provide a link to it so I can see exactly what you're talking about. I've read over a few franchisee contracts in my time without exception they all have legalize clauses that allows the franchiser to make promotion participation mandatory.
Anonymous on 04/29/2010:
If the franchisee doesn't want to participate in national promotions that they benefit greatly from then they should cease to be a Baskin Robins and go it on their own. Obviously though this franchisee doesn't want that. This franchisee want's all the spoils of a national promotion but wants other franchisees to pay the price of participation. Because this franchisee is special. Like I said freeloading weasel.
Fufu487 on 04/29/2010:
Stew, though the OP has a right to be frustrated, this is NOT false advertising because it does state participating stores may vary. Freeloading weasel? please. You don't know the individual or how hard they work for their money.
Anonymous on 04/29/2010:
holy smokes. price and participation may vary. this baskinrobbin decided to try to do something good for there community by donating to the schools. and rather than the community show some support, they got blasted instead. it never ceases to amaze me what we will gripe about.
Anonymous on 04/29/2010:
True, I don't know how hard they work for their money but I do know they benefited from a national promotion while weaseling out of it while other franchisees paid the cost by participating. In my book getting something at others expense by hiding behind a weasel clause makes you freeloading weasel. I don't see any other way to view it.
Fufu487 on 04/29/2010:
if they posted the sign, clearly visible, at the door. I don't see how they are to benefit from the promotion. Anyone coming in for the promotion would turn around and walk away. If there were no sign or anything and you found out while paying at the counter, that would be different. But the owner clearly went out of his way to make sure his customers knew before entering the store that it was not participating in the deal. I disagree with you entirely.
Anonymous on 04/29/2010:
indeed fufu487. clearly not false advertisement.
PepperElf on 04/29/2010:
stew - "should cease to be a baskin robin"

that still is only an opinion. I don't need to show you the contract since BR's own ads state the following:



you might not like the fact that only "participating stores" have to comply with the price
you may personally feel that if they don't comply they need to be forced to drop the BR name

however personal opinions do not alter the already-existing agreements made between the franchise & the store.

tnchuck100 on 04/29/2010:
Fufu, my annoyance would be I made a specific trip to take advantage of this promotion only to read his little sign and to have wasted my time and gas for nothing. Many would would probably go in any way. Hence they benefit from those that did.
Anonymous on 04/29/2010:
So mom and dad see the national promotion and think by golly kids let's head down to Baskin Robins for some ice cream. They hit the road in the mini-van go the 2 to 10 miles to get there. Unload the kiddos out of the car only to find after all that effort that this freeloading franchisee used the weasel clause to opt out of the promotion. Excuse me but as a parent I'm pretty sure the kiddos got ice cream despite the franchisees weaseling out of the promotion.

Come on now getting people out of the house and to your storefront is about 95% of the battle. Instead of a sign on the door how about a prominent list on the website disclaiming those franchises not participating. Oh but that wouldn't work because it might mean some people might not show up to your storefront full of anticipation. Where's the fun in that. VALID COMPLAINT.
Ytropious on 04/29/2010:
Everyone is still overlooking the most important part, they are donating to schools. So what if the ice cream isn't 31 cents. They clearly let you know when you arrive and they're still doing something positive.
Anonymous on 04/29/2010:
stewart I just don't get your logic on this one. why wouldn't mom and dad who obviously have school aged children, be delighted that a local biz decided to use the opportunity to support the community schools?
I just don't get the basis of this entire complaint.
the only opportunity I see for baskinrobbin in this scenario is they could've made a big deal out of this and done some prior advertising in there community. maybe they did for all we know tho.
Fufu487 on 04/29/2010:
really, the owner isn't profiting from it if that money is going to charity. Is our society THAT selfish? an extra 79 cents in your pocket is so much more valuable to yourself than to someone in need? geesh
PepperElf on 04/29/2010:
though just because you drove out to someplace doesn't mean you're entitled to get something that store isn't carrying.

otherwise everyone who drives out to a large electronic store is entitled to that xbox or wii because they drove out for it... even if it's not in stock.

or you go to Theatre X but the owner has opted not to play Movie-Y at all. But you drove out so now you're entitled to see the movie anyway?

there's no clause in life that guarantees you will never encounter disappointment
Anonymous on 04/29/2010:
How do I re-frame thee let me count the ways.

1. The store does 'carry' ice cream. It's just that this freeloading franchisee chose not to be part of the national promotion yet benefited from the increased traffic generated by the franchisees who did honor the promotion.

2. There is absolutely no indication this store was out of ice cream. In fact if that was the case then we wouldn't be reading this review.

3. Ice cream is not movies. The franchisee didn't decide not to show/sell ice cream. The franchisee decided not to honor a national promotional then use 'school donations' as a red herring.

4. True there is no clause in life you will never encounter disappointment but there was a Baskin Robins clause to their promotion that guaranteed the people who visited this Baskin Robins would find disappointment. Corporate didn't care enough to make participation mandatory and obviously this franchisee didn't care. There's also no clause in life that says people should do business with companies who couldn't care any less about the customer so that's why we savvy customers avoid such businesses.

All this re-framing and still we end up with the same conclusion -- VALID COMPLAINT.
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Drop in Quality
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GenuineNerd on 10/19/2008:
BobJohn on 10/20/2008:
Dean's has been making Baskin Robbins since 2001.

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Ice Cream Cake
Posted by on
SAN ANTONIO, TEXAS -- I went to baskin robins on 6914 w military dr in san antonio tx. Right after work excited to order a cake for my son. I get there I am looking at the book on the cakes no one bothers to ask if I need any help five min go by finally they ask oh can I help you. You need to order a cake. Yes I do the girl ask what day do you need it for I said Sunday April 29 07. All of a sudden I hear this lady say you need it for this month she then said I don't have time for that any cakes need to be order at least 3 days in advance if it's for the weekend.. I said well no one told me that when I called to get info on ordering a cake . She then tells me well I don't know who you talk to but I can't do it. The with attitude she ask me what kind of cake did you need. I said chocolate cake with chocolate chip ice cream. She then said no I can't do that I can only do it with a white cake.The whole time she was talking to me she had an attitude she was really to leave she was in a rush so I just walked out.. Very upset I guess I have to go get one at Wal-Mart I know that they won't tell me they don't have time...

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Shakra on 04/28/2007:
The Baskin Robbins in England requires five days notice. I believe that Dairy Queen also requires five days notice...here in the U.S.

Anonymous on 04/28/2007:
It's not practical to think that you can order a cake and there not be a certain amount of notice that the business requires to fulfill your order, especially for weekends.
trumania on 07/01/2007:
Baskin Robbins ice cream cakes take a long time to make. It's absurd to think you can get a cake with little to no notice. But then again, everyone likes to do things last minute and then they get pissed off when they don't get their way. Try this next time... order at least a week in advance!

Ice Cream Cake 101:
Find the ice cream and cut down the tub... can take up to 30 minutes depending on the size of the cake and how frozen the ice cream is. Rock hard ice cream means longer time to cut the ice cream for your cake.

Make sure you have the cake part itself. (10 minutes)

Combine the two and cut off access ice cream to fit cake size. (15 minutes)

Freeze (1 hour)

Frost cake with Ice Cream frosting. ((15 minutes)

Freeze (1 hours)

Create frosting colors for cake design or prepare airbrush tools (30 minutes)

Frost/Airbrush cake while not letting the cake melt (up to 1 hour) Refreezing may be required depending on how much time is needed to design the cake.

Final freeze (1 hour) to ensure the cake can survive a 15 minute car drive home.

One cake takes approximately 5-6 hours to complete.

This is not including any of the other cakes that may have been ordered. This makes it extremely difficult to make a cake a day or two before you need it. Unlike traditional cakes, ice cream cakes stay frozen so even if they are started on Monday for a Saturday birthday party, they remain fresh.

Typcially at a Baskin Robbins in San Antonio there are at least 5 orders a day... so... so sorry, lol. They might not help you with your late order.

Go to HEB or Walmart where they have 10 people working on cakes for 10 hours, lol. Actually I think they just ship their cakes already made. So you'll have less choice in your ice cream flavors but you'll save money.
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Small portions
Posted by on
I went to Baskin and Robbins on Friday the 23, 2006 at 19:40 hrs.
My son got a waffle cone with a scoop of Rocky Road and a scoop of Mint Chocolate Chip. I purchased a 3 scoop Sunday with, 1 scoop of Rocky road, 1 scoop of Pralines and cream and 1 scoop of Chocolate Chip. The scoops were the smallest I've ever seen! My sons scoops were literally 3 times the size! When he finished making my Sunday the entire Sunday was extremely small. This is the first time this has happened to me at the Deer Valley Plaza Baskin and Robbins in Antioch Calif. 94531
They always have a help wanted sign in the window also.
I've never seen a Sunday that small. It was $5.00+ with tax, what a rip off!
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DORCAS on 06/24/2006:
People come and go in jobs like that. It's just a place to make a few bucks and then move on. So the help wanted sign means nothing. I'm sure he was rude but when it comes to food like that employees get disgusted when the complaints are that there's not enough food. It's not a big loss. Consider it a favor because three scoops for a sundae is pretty big.
Anonymous on 06/24/2006:
He might have done your waistline a favor. Likely, the store owner is on the guy to keep portions in a profitable proportion. Find out which car is his, and let the air out of the tires. (tr)
Anonymous on 06/24/2006:
Were they "tablespoon" sized servings?
Sparticus on 06/24/2006:
I've been to a baskins where they measured the ice cream and weighed and eyed it to make sure you didn't get more than the smallest scoops. It's anti-American! ;-)
rah332 on 06/24/2006:
they have child size servings. perhaps that clerk used the wrong serving spoon. I would call the manager and inform him of your portion. he may offer you free serving the next time.. worth a try
Julie32784 on 09/05/2006:
It's impossible to tell if HE really cheated you just from you saying the scoops in your sundae were "smaller". I work at an ice cream shoppe (Not Basking Robbins) and our scoops are 4 ounces each for just scoops and for sundaes and bananna splits they are 3 ounces each. So he might have intentionally gave you less ice cream because he didn't want to get in trouble. I know we have to pay for what we overscoop every month so you better believe we weigh it out before we serve it to you. Which is probably why he was rude to you *although that's really no excuse. He might be sick of customers complaining about something he has no control over.
googie2525 on 11/16/2006:
I own a br in Texas. all sundaes are made with 2.5 oz scoops, or a "kids scoop." the measurements have to be tightly controlled as the profit margins are very slim at br as we keep our prices far lower than our competitors. overscooping destroys the yields, and can make or break a store, literally. I preach to my crew, have them practice their scoops on a scale before every shift, etc., but faced with industry high turnover (a fact of life when 95% of your employees are in high school and working for minimum wage) it's almost impossible to remedy their overscooping. it's constant headache every month when faced with my p&l's... so, all I can say is that I wish that kid making those scoops was working for me!
queenfairy1 on 09/20/2008:
I feel for this lady, I have been disappointed with servings from many places and types of food. I think it is messed up when you pay so much and get so little.
I feel you should serve just as you would like to be served.
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Bad customer service
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Anonymous on 09/10/2002:
Maybe she was having trouble hearing you. Maybe her ears were clogged from swimming or a recent plane trip. Maybe she was handicapped. Would it have killed you to speak a little louder?
Anonymous on 09/11/2002:
You told her to open her ears and now your putting out on the internet that SHE was rude?!?
Get real (and some patience)
Anonymous on 09/11/2002:
I am more concerned with your rudeness than the girl behind the counter. You need to open your eyes and read and think about these responses.
Anonymous on 09/11/2002:
Some times, if we are not really familiar with certain words, or terms, it is very hard to understand what is being said to us. The girl, obviously could not understand you, or she would not have asked you to repeat it. I think we all should practice our patience and our kindness toward one another.
Anonymous on 09/11/2002:
sounds to me, like you're an inpatient,rude,sucky customer! speak correctly, or shut your trap!it's only ice cream!
Anonymous on 09/11/2002:
Better not go back then. Someone might ask you to repeat what you said so they get your order correct, thus giving you one less thing to complain about. Imagine how awful that would be!
Anonymous on 09/12/2002:
One scoop or two!
Anonymous on 09/12/2002:
were you talking with your head looking at the ice cream through the glass, because I'm sure that muffles your voice some. I think you were really rude and impatient
Anonymous on 09/13/2002:
"when I told her to open her ears she gave me the look of death." That's all? Shoot, I would have thrown your @ss out of the store on the spot.
Anonymous on 09/20/2002:
Kids seem to be getting rude these days. I'm sure she and her co workers were just playing a game to see how many customers they could piss off....
Anonymous on 09/23/2002:
What's the matter? Were you jealous that she is young and pretty and you are nothing but a fat housefrau now?
brittany1485 on 02/29/2004:
All you had to do was speak up. I'm sure that wouldn't have required a whole lot of effort on your part. There was no need to tell the cashier to "open up her ears." Maybe YOU should open up your MIND. If a friend/acquaintance/superior at work asked you to repeat yourself, would you tell THEM to open up their ears? I don't think so. You need to drop the self-righteous attitude and get over yourself.
brittany1485 on 02/29/2004:
"so there was no reason that I had to repeat myself"... actually, there was a reason- SHE COULDN'T HEAR YOU! duh.
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