17 AGL Energy Limited 2011 Annual Report Vision Target FY2011 Performance FY2011 Target FY2012 Community engagement Best practice local  community engagement. Implementation of community  engagement plans: 100% Implementation of  community engagement  plans$^{1}$: 100% Improve community  engagement by implementing  community engagement  plan actions: 100% Community contribution Social Return on  Investment measured and  at target levels. Employee Volunteering  participation rate: 15% Employee Volunteering  participation rate: 20% Employee Volunteering  participation rate: 25% 1 Active plans in place for operated, committed projects with activities on the ground. AGL’s presence in regional communities is increasing as we continue  to develop new power generation, coal seam gas (CSG) and gas  storage projects. Communities adjacent to our projects, and the  broader community more generally, are interested to know how our  activities may affect them and their environment. AGL is committed to providing comprehensive and accurate  information about our CSG, gas storage and power generation  development projects. We also seek to provide adequate  opportunities for local residents and community groups to give  us feedback about our activities. Community engagement plans are in place for all CSG and power  development projects.  In May 2011, AGL opened a Customer Service and Community  Information Centre at Singleton in the Hunter Valley in New South  Wales to share information on our CSG operations in the area. AGL  has a similar information centre operating in Burra, South Australia,  to provide information about the Hallett wind farm projects. During FY2011, AGL developed a Corporate Community Engagement  Framework and Toolkit, designed to help us keep our commitment  to, and to work more collaboratively with, local communities. Contributing to local communities, as well as to community causes  that reflect the interests of AGL employees, brings benefits to both  AGL and the community. Communities benefit from receipt of in- kind and financial support, and AGL benefits through improvements  in employee engagement and from strengthening relationships with  the community. AGL’s Employee Volunteering program gives all employees the  opportunity to take one day of paid volunteering leave each year  to support community causes and charitable organisations. In FY2011, 416 employees, or 20% of the workforce (by headcount)  recorded a Volunteering leave day, contributing 3,180 hours of  service to community efforts. This represents an increase of 58%  compared with the 2,008 hours of volunteering leave recorded in  FY2010. The volunteering leave taken in FY2011 is valued at more  than $115,000. Community Engagement Community Contribution In FY2011, 20% of  AGL’s employees  took Volunteering  Leave to provide  community service.