Shooting Troubleshooting Power No date stamp is added to images. Strange display on the screen under low light ( = 1 9 ). Cannot shoot. Strange display on the screen when shooting. [ ] flashes on the screen when the shutter button is pressed, and  shooting is not possible ( = 2 6 ). [ ] is displayed when the shutter button is pressed halfway ( = 2 6 ). Display on a TV The battery pack is swollen. The lens is not retracted. The battery pack runs out of power quickly. If you think there is a problem with the camera, first check the following.  If the items below do not solve your problem, contact a Canon Customer  Support Help Desk. Nothing happens when the power button is pressed. •  In Playback mode ( =  55), press the shutter button halfway ( =  19). •  The screen may darken under bright light. •  The screen may flicker under fluorescent or LED lighting. •  Purplish banding may appear on the screen if you compose a shot that includes a  bright light source. •  Confirm that the battery pack is charged ( =  10). •  Confirm that the battery pack is inserted facing the correct way ( =  11). •  Confirm that the memory card/battery cover is fully closed ( =  11). •  Dirty battery terminals reduce battery performance. Try cleaning the terminals with a  cotton swab and reinserting the battery pack a few times. Note that the following display problems are not recorded in still images but are  recorded in movies. •  Configure the [Date Stamp  ] setting ( =  12). Note that date stamps are not  added to images automatically, merely because you have configured the [Date/Time]  setting ( =  32). •  Date stamps are not added in shooting modes ( =  133) in which [Date Stamp  ]  cannot be configured ( =  32). •  Battery performance decreases at low temperatures. Try warming the battery pack a  little by putting it in your pocket, for example, ensuring that the terminals do not touch  any metal objects. •  If these measures do not help and the battery pack still runs out of power soon after  charging, it has reached the end of its life. Purchase a new battery pack. •  Do not open the memory card/battery cover while the camera is on. Close the cover,  turn the camera on, and then turn it off again ( =  11). •  Battery swelling is normal and does not pose any safety concerns. However, if  battery swelling prevents the battery pack from fitting in the camera, contact a Canon  Customer Support Help Desk. Camera images look distorted or are not displayed on a TV ( = 109). •  Set [IS Mode] to [Continuous] ( =  54). However, you should set [IS Mode] to [Off]  when using a tripod or other means to secure the camera ( =  54). •  Mount the camera on a tripod or take other measures to keep it still. •  Increase the ISO speed ( =  45). •  Set the flash mode to [ ] ( =  51). Index Appendix Accessories Setting Menu Wi-Fi Functions P Mode Playback Mode Other Shooting  Modes Auto Mode Camera Basics Basic Guide Before Use Advanced Guide 121