Nonaccrual loans and other credit quality indicators The following table provides information on nonaccrual and other credit quality indicators for retained residential real estate loans. (a) Includes collateral-dependent residential real estate loans that are charged down to the lower of amortized cost or the fair value of the underlying collateral less costs to sell. The Firm reports, in accordance with regulatory guidance, residential real estate loans that have been discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower (“Chapter 7 loans”) as collateral-dependent nonaccrual TDRs, regardless of their delinquency status. At December 31, 2020, approximately 7% of Chapter 7 residential real estate loans were 30 days or more past due, respectively. (b) At December 31, 2020, nonaccrual loans included $1.6 billion of PCD loans. Prior to the adoption of CECL, nonaccrual loans excluded PCI loans as the Firm recognized interest income on each pool of PCI loans as each of the pools was performing. (c) Generally, all consumer nonaccrual loans have an allowance. In accordance with regulatory guidance, certain nonaccrual loans that are considered collateral-dependent have been charged down to the lower of amortized cost or the fair value of their underlying collateral less costs to sell. If the value of the underlying collateral improves subsequent to the charge down, the related allowance may be negative. (d) Interest income on nonaccrual loans recognized on a cash basis was $161 million and $166 million for the years ended December 31, 2020 and 2019, respectively. (e) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. Includes loans to customers that have exited COVID-19 payment deferral programs and are 90 or more days past due, predominantly all of which were also at least 150 days past due and therefore considered collateral-dependent. Collateral-dependent loans are charged down to the lower of amortized cost or fair value of the underlying collateral less costs to sell. (f) These balances are excluded from nonaccrual loans as the loans are guaranteed by U.S government agencies. Typically the principal balance of the loans is insured and interest is guaranteed at a specified reimbursement rate subject to meeting agreed-upon servicing guidelines. At December 31, 2020 and 2019, these balances included $33 million and $34 million, respectively, of loans that are no longer accruing interest based on the agreed-upon servicing guidelines. For the remaining balance, interest is being accrued at the guaranteed reimbursement rate. There were no loans that were not guaranteed by U.S. government agencies that are 90 or more days past due and still accruing interest at December 31, 2020 and 2019. (g) Represents the aggregate unpaid principal balance of loans divided by the estimated current property value. Current property values are estimated, at a minimum, quarterly, based on home valuation models using nationally recognized home price index valuation estimates incorporating actual data to the extent available and forecasted data where actual data is not available. Current estimated combined LTV for junior lien home equity loans considers all available lien positions, as well as unused lines, related to the property. (h) Refreshed FICO scores represent each borrower’s most recent credit score, which is obtained by the Firm on at least a quarterly basis. (i) Excludes loans with no FICO and/or LTV data available. (j) The geographic regions presented in the table are ordered based on the magnitude of the corresponding loan balances at December 31, 2020. (k) At December 31, 2020 and 2019, included mortgage loans insured by U.S. government agencies of $76 million and $63 million, respectively. These amounts have been excluded from the geographic regions presented based upon the government guarantee. 239 JPMorgan Chase & Co./2020 Form 10-K (in millions, except weighted-average data) December 31, 2020 December 31, 2019 Nonaccrual loans $ 5,313 $ 2,780  90 or more days past due and government guaranteed 33 38  Current estimated LTV ratios Greater than 125% and refreshed FICO scores: Equal to or greater than 660 $ 10 $ 31  Less than 660 18 38  101% to 125% and refreshed FICO scores: Equal to or greater than 660 72 134  Less than 660 65 132  80% to 100% and refreshed FICO scores: Equal to or greater than 660 2,365 5,953  Less than 660 435 764  Less than 80% and refreshed FICO scores: Equal to or greater than 660 208,457 219,469  Less than 660 12,072 14,681  No FICO/LTV available 1,732 2,052  U.S. government-guaranteed 76 63  Total retained loans $ 225,302 $ 243,317  Weighted average LTV ratio 54 % 55 % Weighted average FICO 763 758  Geographic region California $ 73,444 $ 82,147  New York 32,287 31,996  Florida 13,981 13,668  Texas 13,773 14,474  Illinois 13,130 15,587  Colorado 8,235 8,447  Washington 7,917 8,990  New Jersey 7,227 7,752  Massachusetts 5,784 6,210  Connecticut 5,024 4,954  All other 44,500 49,092  Total retained loans $ 225,302 $ 243,317  (a)(b)(c)(d)(e) (f) (g)(h) (g)(i) (h)(i) (j) (k)