CSX CORPORATION IS BUILDING ON THE ENTHUSIASM AND DEDICATION OF OUR EMPLOYEES TO DELIVER STRENGTHENED ECONOMIC GAINS TO OUR CUSTOMERS AND SHAREHOLDERS, AND TO THE COMMUNITIES WE SERVE. Our employees: Our customers:  Our shareholders: Our communities:  • depend on CSX to help them achieve  a competitive advantage by providing reliable transportation service. • expect the safe and reliable transporta- tion of all of the materials  that they need to succeed in business.  • benefit from the development of new technologies that make doing business with CSX easier.  • demonstrate consistently that achieving the right results the right way is the only way we do business.  • have an unwavering commitment to safety in every aspect of their lives.  • are focused on consistent, continuous improvements in service delivery.  • are leaders who are disciplined and focused on execution. • expect CSX to be a safe, responsible member of the neighborhood. • expect every member of the CSX team to meet the highest standards of moral and ethical conduct. • depend on CSX to make prudent decisions about infrastructure investments.  • can be certain that the company is focused on growing revenue through an emphasis on value pricing and yield management.  • trust that the company keeps a close watch on overhead costs. • depend on CSX to be a positive presence in the areas where we operate. • count on the time, talents and financial support of CSX, our customers and our employees.