TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  89  of  92 Term or abbreviation  Definition  business impact and for which there is no realistic  workaround).  FWC  Framework Contract  High-Level Maintenance  Plan  Describes the scope and budget of planned maintenance  work and may provide a road map of the maintenance  releases.  HoU  Head of Unit  iCAB  ECHA IT Change Advisory Board, manages detailed timing  of ECHA IT changes and does the final verification of the  maturity of the changes  iCM  iCAB Change Manager  IM  Incident Manager  Incident  Anything that affects the working and consumption of a  Service in an unplanned way; for example, a reduction in  the performance of a Service, including non-functional  aspects like quality and stability  IT DPB  The highest directly ICT Governance related decision  making body at ECHA, with the Executive Director and the  Board of Directors as the key members.  IT Horizontal Functions  Functions covering mostly non-functional areas that have  potential to affect work in any part of the IT directorate.  IT Investment Vision Contains the business case and the cost benefit analysis  (ex-ante evaluation) justifying the proposed IT investment  in terms of financial and human resources.  IT Master Plan  One of the key guiding strategic documents for IT Work.  Updated yearly and part of the SPD.  IT Product Software or hardware providing a number of functional and  non-functional features.  IT Programme Coherent portfolio of projects and services mainly focused  on one stakeholder type, for example Chemicals Industry,  Authorities (ECHA, Member States Competent Authorities  (MSCAs), Designated National Authorities (DNAs), National  Enforcement Authorities (NEAs), Appointed Bodies (ABs), or  ECHA personnel. It is normally the case that a Programme  serves not only its main stakeholder type but also the  others. It is a matter of accent and drive.  IT Programme Plan D ocuments the Programme’s planned work for the next one  to three years and the required resourcing to implement it,  in detailed manner for the first year and in more road map  like fashion for the next two years. An integral part of the  planning are the plans to further developing the Services  and Products under the Programme’s responsibilities. IT Security Management  System Systematic approach to manage IT security risks,  implemented as an efficient and effective set of procedures,  rules and controls, and strongly supported by the IT  security service.  IT Service The means of providing value to customers and  stakeholders. ITIL’s concept of service encompasses the  whole lifecycle and includes systematic customer  Document code:  PRO-0027.06  Security level:  Internal  Effective date:  15/01/2019  ICT Governance 