Financial Highlights 2002 2001 Change Operating revenues  (in millions) $10,549 $10,155 3.9)% Earnings from continuing operations  (in millions) $1,318 $1,120 17.7)% Basic earnings per share from continuing operations  $1.86 $1.62 14.8)% Diluted earnings per share from continuing operations $1.85 $1.61 14.9)% Dividends per share*  $1.35$^{1}$/2 $1.34 1.1)% Dividend yield  (percent) 4.8 5.3 (9.4)% Average shares outstanding  (in millions) 708 689 2.7)% Return on average common equity  (percent) 15.79 13.51 16.9)% Book value per share  $12.16 $11.43 6.4 % Market price  (year-end, closing) $28.39 $25.35 12.0 % Total market value of common stock  (year-end, in millions) $20,339 $17,703 14.9 % Total assets  (in millions) $31,799 $29,897 6.4 % Total kilowatt-hour sales  (in millions) 184,436 176,113 4.7 % Retail  151,885 145,345 4.5 % Sales for resale  32,551 30,768 5.8)% Total number of customers  (year-end, in thousands)  4,068 3,998 1.7)% * Annual dividend rate was increased mid-year 2002 by 2.2 percent, or 3 cents per share.  2 SO 2OO2