EUOSHA/2021/OP/F/SE/0142  A - Project management and quality assurance/lot 1  63  Award criteria  Information to be provided Maximum score  (and minimum) Project management  The tenderer should describe the proposed approach to the  contract, including methods to ensure the tenderer is able to  respond professionally and in a timely manner to any type of  request for services described in this call for tender.  The approach must be relevant and stringent, including the work  planning schedule.  The tenderer must explain concisely but in detail how the  methodology will guarantee a consistently high level of service  and maximum efficiency in terms of costs, speed and quality of  service, as described in the technical specifications.  600  (min. 50 %)  Continuity of service  and quality of team  organisation  The tenderer will demonstrate how to guarantee sufficient  resources for the continuity of the service offered and the quality  of service necessary for proper performance.  The tenderer should demonstrate ability to carry out different  projects or tasks simultaneously.  It must also be explained how the tenderer will track/monitor the  schedule set for the project teams, avoid work overload and  comply with deadlines specified.  600  (min. 50 %)  Stability/security of the  network of partners  The tenderer should describe how they will guarantee that  services are delivered consistently and to the same quality  standards in all countries, and how they will guarantee the  stability and security of their network of national partners.  400  (min. 50 %)  Quality assurance and  control procedures  The tenderer should describe expected communication flows  with EU-OSHA for collection of necessary information and  coordination.  Measures to ensure quality control of work performed, adequate  and efficient tracking and reporting, and complaint management  must be described.  200  (min. 50 %)  Continuous  improvement plans  The tenderer should demonstrate, through examples or lessons  learned, how the accomplishment of project goals will be  ensured and how improvement plans will be implemented.  The tenderer should identify the major challenges or obstacles  that may occur during implementation and propose solutions to  these anticipated problems.  200  (min. 50 %)  Total score A  2,000  Minimum required  60 % 