ECHA/2020/666  Annex 11 to Technical Specifications Profiles description  –  Restricted  19 (24)  • Create and follow-up tickets, for example a ticket to ask a 3rd  party to resolve a network connectivity problem.  • Provide feedback to the development stream for application  improvements.  • Development and maintenance of automation components  (e.g. Chef recipes, Jenkins scripts, etc.).  • Design and propose systems & applications changes to  improve availability, maintainability, security and quality of the  applications under the Application Management scope.  • End user and daily maintenance support.  Analyse impact of incidents and communicate it to affected  user areas and minimize it.  • Report incidents towards application vendors or development  team (third line support and maintenance) and track resolution  status.  • Facilitate the troubleshooting, debugging, diagnosis, root- cause analysis, etc. with all relevant parties.  • Regularly and pro-actively monitor that supported applications  and areas are performing as expected.  • Participate in development handovers and trainings on the  service operations part.  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu 