The tenderer is requested to present, in a concise way, its service coverage in Portugal and the description of  the roaming agreements and associated technical assurances and worldwide service reliability.  Tenderers shall fill in the price grid in Appendix C, including prices for the following elements:  Tenderers are encouraged to present the price of other bundles and devices and options as part of the full  catalogue of services / supplies as requested under Section 2.3 of these Tender Specifications.  In the scope of fixed and mobile communications and data/voice convergence, EMSA can procure, through  this contract, telephony as a managed service. In particular, the tenderer is requested to develop a scenario in  no more than 20 pages  for offering and  managing as a fully outsourced service both fixed and mobile telephony at EMSA, providing if available  options for cost-savings like all-included packages with equipment/voice/data; options for integrating existing  equipment, as well as Office365 components (Skype, Teams), or videoconferencing. A draft service level  agreement detailing the most important metrics and KPIs for the proposed service shall be provided. Moreover, the tenderer shall describe its managed services portfolio and options in the following fields:  SERVICE 3: Managed services  Tenderers are encouraged to present the price of the proposed fully managed service (including installation,  license costs, running costs, maintenance, operations, incident management, request fulfilment for the fixed  and mobile telephony infrastructure, equipment and services) as part of their full catalogue of services /  supplies as requested under Section 2.3 of these Tender Specifications.  The cost for one day of consultancy/implementation services of a senior engineer is also required under  Appendix C.  Page 22 of 23   Voice and data services in Portugal and abroad in roaming (bundles and costs per minute);   Data only services in Portugal and abroad in roaming (bundles and costs per minute);   Voice only services in Portugal and abroad in roaming (bundles and costs per minute).   Operations services like:  a.  Mobile device management systems;  b.  SMS Service Gateway;  c.  Service monitoring;  d.  Reporting, billing, split-billing tools;  f.  Online viewing and/or managing of the consumptions, traffic, billing, etc.  e.  Replacement services (insurance on mobile equipment);   IT security services like  a.  Dedicated APN;  b.  Centralised security for mobile devices etc.   Other integration and simplification services, like:  a.  Integration of voice services;  b.  Internet of things;  c.  etc. 