207 Other selected income statement items Americas The  Netherlands United  Kingdom New Markets Holding and  other  activities Total 2013 Amortization of deferred expenses, VOBA and  future servicing rights 689 59 282 154 - 1,183 Depreciation 35 20 13 14 - 82 Impairment charges/(reversals) on financial assets,  excluding receivables 48 32 31 17 - 127 Impairment charges/(reversals) on non- financial  assets and receivables (5) 1 - 169 2 167 2012 Amortization of deferred expenses, VOBA and  future servicing rights 830 83 295 120 - 1,328 Depreciation 31 23 10 12 11 87 Impairment charges/(reversals) on financial assets,  excluding receivables 122 22 - 25 4 173 Impairment charges/(reversals) on non- financial  assets and receivables 4 8 - 14 - 26 2011 Amortization of deferred expenses, VOBA and  future servicing rights 1,092 91 258 131 - 1,572 Depreciation 33 19 8 13 5 78 Impairment charges/(reversals) on financial assets,  excluding receivables 271 15 63 57 - 406 Impairment charges/(reversals) on non- financial  assets and receivables (1) 71 5 2 - 77 Number of employees Americas The  Netherlands United  Kingdom New Markets Holding and  other  activities Total 2013 Number of employees - headcount 12,256 4,282 2,400 7,651 302 26,891 Of which agents 1,655 293 63 2,742 - 4,753 Of which Aegon's share of employees in joint  ventures and associates 441 - - 1,021 - 1,462 2012 Number of employees - headcount 11,967 4,457 2,793 7,160 473 26,850 Of which agents 1,604 321 72 2,382 23 4,402 Of which Aegon's share of employees in joint  ventures and associates 463 - - 1,083 - 1,546 2011 Number of employees - headcount 12,242 4,839 3,203 8,659 327 29,270 Of which agents 1,630 382 81 3,855 - 5,948 Of which Aegon's share of employees in joint  ventures and associates  1) 430 - - 643 - 1,073 1  As described in note 2 of the consolidated financial statements, IFRS 10 and IFRS 11 are only applicable form 2012 onwards.