Document code:  Security level:  Effective date:  ICT Governance  PRO-0027.06  Internal  15/01/2019  What comes to further development of Products under the Service, setting the direction is  joint effort of the Service Manager and the Product Manager with each having their  specific viewpoints and areas of concern. Both have equal say on Product changes and  their prioritisation. Since both Service Manager and Product Manager have their own areas  of interest, and because both roles aim for improvement, conflicts should be rare and  mostly likely to concern prioritisation of work. In normal cases, conflicts should be solved  via co-operative discussion, but in cases where an issue cannot be resolved, the correct  escalation path is to the Programme Board.  The Service Catalogue and Service Portfolio are published on the ECHA Intranet  (ECHAnet) ICT pages. 3.4.2. Communication about Service Design Activities  • The Service Catalogue Manager is in charge of correctness of the Service  Portfolio and the Service Catalogue information published in the ECHAnet.  • Service Portfolio (ECHA Intranet under ICT pages)  • The Service Design, documented in form of the Service Definition Package (SDP),  consisting of o the Service Card (TEM-0068)  o the Technical Description (TEM-0069)  o the Service Requirements document  • Service pilot plan and pilot results The Service’s activity code determines the location of the Service’s folder in DMS .  The Service shall store evidence that the Service Definition Package has been approved by  the Service Owner (e.g. email) and the Service Steering Committee (e.g. link to the SSC  meeting folder).  The following table summarises the recommended approach for the  filing plan for  Services . The Service Manager is responsible for ensuring that the Service has a  unique activity  code  generated according to the standard guidelines. This is a permanent code, valid as  long as the Service is in operations.  The “Sub folder”  column in the table represents  the first level sub folders under the Service’s  folder in DMS. TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  31  of  92 3.4.3. Records and Documents  The Service Manager is in charge of the  Service’s  records and documentation, including  that the correct storage locations are used. The following are the key documents produced or updated by the Service Design phase: 