Figure 10-4 shows  Monitoring  Events panel with the  Run Fix  button. Resolve alerts in a timely manner:  When an issue or a potential issue is reported,  resolve it as quick as possible to minimize its impact and potentially avoid more serious  problems with your system. Remote Support Assistance (RSA) enables IBM support to access the IBM Spectrum  Virtualize device to perform troubleshooting and maintenance tasks. Support assistance can  be configured to support personnel work on-site only, or to access the system both on-site  and remotely. Both methods use secure connections to protect data in the communication  between support center and system. Also, you can audit all actions that support personnel  conduct on the system. Chapter 10. Troubleshooting and diagnostics  435 10.2 Remote Support Assistance Figure 10-4 Monitoring > Events panel