155 ANNUAL REPORT 2010 NOTE 6 INTANGIBLE ASSETS  SHARPENING OUR FOCUS Net book value Goodwill VOBA Future  servicing  rights Software Other Total At January 1, 2009 720 4,119 522 29 35 5,425 At December 31, 2009 720 3,362 493 18 16 4,609 AT DECEMBER 31, 2010 652 3,221 444 32 10 4,359 Cost At January 1, 2010 720 6,965 648 210 68 8,611 Additions  –   1   3   16   1   21  Acquisitions through business combinations  –   –   14   –   –   14  Capitalized subsequent expenditure  –   –   –  3   –   3  Disposals  –   –   –   (2)  –   (2) Net exchange differences  21   516   38   6   4   585  Other movements  3  –   –  5   –   8  AT DECEMBER 31, 2010  744   7,482   703   238   73   9,240  Accumulated amortization, depreciation and  impairment losses At January 1, 2010 – 3,603 155 192 52 4,002 Amortization / depreciation through income  statement  –   185   19   9   3   216  Shadow accounting adjustments  –   187   –   –   –   187  Impairment losses  93   –   77   –   4   174  Net exchange differences  (1)  286   8   5   4   302  AT DECEMBER 31, 2010  92   4,261   259   206   63   4,881  Cost At January 1, 2009 720 6,996 650 207 69 8,642 Additions – 4 – 7 – 11 Acquisitions through business combinations 6 – 8 – – 14 Capitalized subsequent expenditure – – – 2 – 2 Disposals – – –  (12) –  (12) Disposal of a business – – –  (5) –  (5) Net exchange differences  (6)  (35)  (10) 11   (1)  (41) AT DECEMBER 31, 2009 720 6,965 648 210 68 8,611 Accumulated amortization, depreciation and  impairment losses At January 1, 2009 – 2,877 128 178 34 3,217 Amortization / depreciation through income statement – 332 26 18 3 379 Shadow accounting adjustments – 427 – – – 427 Impairment losses – – 1 – 15 16 Disposals – – – (12) – (12) Disposal of a business – – – (1) – (1) Net exchange differences – (33) – 9 – (24) AT DECEMBER 31, 2009 – 3,603 155 192 52 4,002