Europol Public Information  manuals, process definitions and procedures, flowcharts and  all such other documentation that is required to be supplied  by the Contractor to Europol under the  Framework Contract either pre-existing at the moment of the  Contract Date or  that must be generated by the Contractor for the purpose of  performing this  Framework Contract ; 19 Regulation (EU) 2016/794 of the EU Parliament and of the Council of 11 May 2016 on the European Union  Agency for Law Enforcement Cooperation (Europol) and repealing Council Decisions 2009/371/JHA, 2009/934/JHA,  2009/935/JHA, 2009/936/JHA and 2009/968/JHA;  Page 24 of 79  Europol’s initials:  Contractor’s initials:  Force Majeure: any unforeseeable and exceptional situation or event beyond the control of the parties which prevents either of  them from performing any of their obligations under the  Framework Contract  and/or the relevant  Specific Contract(s) or  Purchase Order(s), provided that such event(s) or situation(s) was not due to error or negligence on their part  or on the part of a sub-contractor, and could not have been  avoided by the exercise of due diligence. Defects in  equipment or material or delays in making it available,  labour disputes, strikes or financial problems cannot be  Europol Premises :  the offices of Europol, located at its headquarters at Eisenhowerlaan 73, 2517 KK, The Hague, The Netherlands  and its satellite building located at Jan Willem Frisolaan 13,  2517JR, The Hague, the Netherlands, any other future  Europol buildings/sites in the Netherlands and any other  site(s) identified in the Tender Specifications and/or Special  Conditions;  Europol :  the EU Agency for Law Enforcement Cooperation, as established by the “Europol Regulation” 19 and any legal  successor thereto and generally refers to the totality of  Europol staff and other staff of law enforcement agencies or  institutions and intergovernmental organisations performing  their tasks on  Europol’s Premises or in the EU Member  States or in other countries with whom Europol and/or the  European Union has concluded international agreements, as  required under the Europol’s legal framework. This includes  (without limitation) Liaison officers, Seconded national experts and Europol contractors; e-System:  EU Commission communication platform, intended for the  exchange of contractual and implementation electronic documents between EUIs (including Europol) and contractors. Due Remuneration :  the wage and any work related allowances to which the  Contractor’s Personnel  is entitled by virtue of law, and taking  into account relevant collective labour agreement and the  contract as agreed between the Contractor and the Contractor’s Personnel  in an employment contract; 