3 Divisional  Highlights Retail Energy Merchant Energy Upstream Gas AGL’s Retail Energy and Merchant Energy businesses  both performed strongly. Increases in customer numbers  offset the effects of a mild summer and warm winter, and  reductions in average customer consumption of energy. > Operating EBIT up by 9.1% to  $332.8 million. > Gross margin per customer  increased by 9.8%, even though  average customer demand for  energy declined. > Customer accounts up by 180,000,  including 152,000 new electricity  customers in New South Wales. > Dual fuel customer accounts up by  10.3% to 1.62 million. > Operating EBIT up 21.3% to  $549.7 million. > Hallett 5 and Oaklands Hill wind  farms now fully operational, adding  120 MW to AGL’s renewable  generation capacity. > Addition of Loy Yang A power station  increases AGL’s total controlled  generation capacity to 6,000 MW. > Good rainfall means AGL Hydro  assets now able to operate at close  to full capacity. > Operating EBIT fell by 95.8% to  $0.6 million, mainly as a result  of reduced fees from developing  underground gas storage. > Approvals granted to commence  construction of Newcastle gas  storage facility to be operational  by 2015. > Proved plus probable (2P) gas  reserves increased by 77PJ (3.7%). Operating EBIT ($ million) 332.8 2011 2010 2012 305.1 247.9 332.8 Operating EBIT ($ million) 549.7 2011 2010 2012 453.2 459.9 549.7 Operating EBIT ($ million) 0.6 2011 2010 2012 14.3 6.5 0.6