7 Implementing an IBM Case  Manager use case for mobile  applications This chapter describes the use case implementation for IBM Case Manager on  the IBM Content Navigator mobile application (app). Using IBM Case Manager on a mobile device enables users to manage a case or  work item on the go, and can keep the user connected to the status or state of a  case. Caseworkers can process a case with the customer, or do an onsite visit  and add photos or documents pertaining to the case. This chapter provides information about how using IBM Case Manager on a  mobile device can enhance the Customer Response Management solution in  this book.  119 ' Copyright IBM Corp. 2014. All rights reserved.