confidence also under pressure in Germany during the latter part of the year,  operating profit for our 48-store DIY network in Germany declined. Despite  a very difficult economic environment in Portugal, operating profit was in line  with 2011. Adverse weather conditions in the early months of 2012 combined with weaker  market demand in the Netherlands and Switzerland resulted in a sharp decline  in first-half profits. However, despite continuing market weakness, a disciplined  approach to pricing combined with strong cost and procurement management  delivered a robust second-half trading performance with both EBITDA and  operating profit margins in line with the period from July to December 2011.  As a result, the full-year EBITDA decline was limited to 14% (down 26% in  the first-half) while full-year operating profit fell 19% compared with a first-half  decline of 35%. In 2012 Europe Distribution continued to expand its Sanitary, Heating and  Plumbing business and added two Belgian specialist merchants with a total of  16 branches, strengthening our market presence in what is a key market for  the segment. In the Netherlands we acquired a specialist merchant of finishing  products, adding 6 branches to the Dutch Professional Builders Merchants  business.  With 426 locations in six countries, Professional Builders Merchants has strong  market positions in all of its regions. Overall operating profit for this business  was lower than in 2011.  Markets in the Benelux were weak in 2012 and this resulted in lower sales  and operating profit. Sales levels in France were slightly lower compared  with 2011 but operating profit was maintained due to the strong focus on  costs, purchasing and pricing. Our operations in Switzerland saw a decline  in sales impacted by the severe winter weather and the strength of the Swiss  Franc which affected competitiveness; however, strict cost control measures  alleviated the impact on operating profit. Austria again showed a strong  performance and for the fourth year in a row reported an increase in operating  profit. In Germany like-for-like sales decreased during 2012 due to poor early  weather and a weak garden season; as a result, profits fell short of 2011 levels. Our DIY platform in Europe operates a network of 238 stores under four  different brands; Gamma and Karwei in the Benelux, Bauking in Germany and  MaxMat in Portugal. Overall operating profit for DIY was behind 2011.  In the Netherlands, continued weakness in consumer confidence put pressure  on sales levels; however, the adverse impact on operating profit was lessened  due to specific purchasing initiatives and good cost control. In Belgium our  network of 19 stores reported an increase in operating profit as a result of  continued progress realised on operational effectiveness. With consumer  After a difficult 2012 we believe that market conditions will remain weak  in 2013, albeit at different levels in the various markets we operate in. Our  expectations for the German, Austrian, Swiss and Belgian markets are more  favourable than our outlook for the markets in the Netherlands and France. We  therefore expect 2013 to be challenging, due mainly to the difficult outlook for  the Dutch economy, and we remain focussed on delivering further savings from  our operational excellence programmes. Our SHAP business services the specialist needs of plumbers, heating  specialists and installers, and of gas and water technicians. With a total of 119  branches in three countries and annualised turnover of almost €600 million, this  business is developing in line with our strategy to build a European platform  in this growing RMI-focussed channel. With the benefit of acquisitions during  the year, operating profit was well ahead of 2011. Our businesses in Germany  and Switzerland performed well in 2012 delivering improvements in sales and  operating profit compared with 2011. The business in Belgium performed  strongly and once more exceeded expectations.  Sanitary, Heating and Plumbing (‘SHAP’) (20% of EBITDA) Outlook Professional Builders Merchants (50% of EBITDA) DIY (30% of EBITDA) 34 CRH € million % Change 2012 2011 Total Change Sales revenue  -5% 4,140 4,340 -200 EBITDA -14% 230 267 -37 Operating profit -19% 154 190 -36 EBITDA/sales 5.6% 6.2% Op.profit/sales 3.7% 4.4% Organic Acquisitions  Divestments Restructuring/ Impairment Exchange -294 +65 - - +29 -42 +2 - +1 +2 -42 +1 - +3 +2 Analysis of change Results Restructuring costs amounted to €3 million (2011: €4 million)  No impairment charges were incurred (2011: €2 million) EBITDA and operating profit exclude profit on disposals Europe Distribution