as we celebrate our company’s anniversary in 2002 , we recognize much more than just 75 years of growth and service excellence. We pay tribute to the driving force behind Marriott’s success – our terrific people and our long-standing culture of “spirit to serve.” Marriott’s guiding philosophy has always been to take care of our associates, and they’ll take care of our customers. We are proud to provide a work environment where our associ- ates’ diverse perspectives and backgrounds are highly valued. We apply these same ideals to our communities, where we play an active role in creating better places to live and work around the world. Our spirit to serve culture shined brighter than ever last year in the aftermath of the terrorist attacks on September 11. In New York, while our World Trade Center hotel was destroyed and our Financial Center hotel was severely damaged, we safely evacuated more than 2,000 guests and associates. In Washington, associates throughout the area raced to provide accommoda- tions, supplies and services to the rescue effort at the Pentagon. In both cities, our associates proved their dedication to others again and again with bravery, compassion and self-sacrifice. Tragically, 11 guests remain unaccounted for, and we lost two associates at the New York Marriott World Trade Center hotel. We rallied immediate and decisive support for our affected associates, guests and communities. We established a toll-free information line and opened a support center for our New York City associates. The J. Willard and Alice S. Marriott Foundation provided a $1 million grant to establish the Marriott Associate Assistance Fund. Marriott associates from around the world showed their support by donating supplies, raising funds and volun- teering their services to the Red Cross and other relief organizations. Thousands of associates gave generously of their own leave to help support fellow associates in New York. Until it reopened in early January, the New York Marriott Financial Center hotel served as a Red Cross respite center for workers involved in the recovery effort. And our associates received literally thousands of messages of thanks and support from guests. While we could not foresee the events of September 11, we were able to stand strong and make a difference in the lives of our guests, our communities and each other. Our associates are the best in the world. We are enormously proud of them and very grateful for their tremendous courage and dignity. Throughout our 75th year, we honor their accomplishments and their extraordinary spirit to serve. 10 Marriott International, Inc. 2001 Annual Report OUR “SPIRIT TO SERVE” IS STRONGER THAN EVER