TEAM MEMBER STORIES  CONTINUED PAUL WILSON  is the Special Projects Manager for the Supply Chain Department,  working out of the Lawnton office and  distribution centre complex. Q. When and where did you join Super Cheap  Auto and what were your first impressions?  A. Coming from a retail surf apparel background  and joining SCA for the set-up and opening of the Capalaba store in 1994 was to say the least, an eye opener. Gone were the days of surfboards  and board shorts; carburettors and oil filters now  filled my day along with a fast paced, customer  focused, team orientated workplace that I felt  proud to be a part of and still do today. Tell us about the different roles that you have had?  I have experienced a myriad of roles with SCA in the past 10 years. Starting as a retail team  member and subsequently a manager at several  stores and in that time being involved with five  successful new store set-ups and openings. Also in this time I have experienced several  Distribution Centre operational roles and to date  a special projects role, which involves identifying,  developing and initiating opportunities for the  Supply Chain.  How has the company changed over the years?  What has been your proudest achievement to date?  How do you use the Team Framework principles  in your role?  Apart from the increasing level of service and variety we offer our customers, the greatest  leap forward for SCA has been the development  of our business systems. Over the past ten years I have experienced and used three POS and  Warehouse Management systems and two  Business Operating systems; the end result of this course has led SCA to operate with its current  world class systems. With SCA’s backing and encouragement being  accepted to undertake a Bachelor of Business  would be my proudest personal achievement, but coming from a retail background into a  distribution/logistics environment and  successfully project managing the implementation  and initiation of the conveyor system at the  Lawnton Distribution Centre also ranks very high on a personal and professional level.  Due to its rapid growth SCA’s operations have  naturally become highly dynamic – meaning that  effective change management is a critical part of its future success. In my role I am involved with  many external parties, departments and team  members, by applying all the TFP I have found  that effective change management is not only  achievable but it also becomes a natural process. So where do you see yourself in five years time?  PAGE28 Finishing the degree and advancing into senior supply chain roles. A world surf safari is also a dream before I get too old.