Europol Public Information PTZ  Pan Tilt Zoom (cameras)  RJ  Registered Jack (connector)  RS  Remote Site (in MS, NEUS, 3rd Parties)  RU  Rack Unit (a Unit being 44.5mm / 1.752 inches)  SER  Satellite Equipment Room  S/FTP  Screened Foiled Twisted Pair / Shielded Foiled Twisted Pair  SLA  Service Level Agreement  SNL  Somewhere in the Netherlands  SNMP Simple Network Management Protocol  VAT  Value-Added Tax  Background information Europol is a European law enforcement agency which supports its Member States in preventing and  combating all forms of international serious crime and terrorism. Europol’s vision is to contribute to a  safer Europe by providing the best possible support to law enforcement authorities in the Member  States. This to be achieved by delivering a unique set of operational services for the European Union,  developing as its principal:  • support centre for law enforcement operations;  • criminal information hub and  • centre for law enforcement expertise.  Further information on Europol’s activities is available on its website at the address  http://www.europol.europa.eu.  A call of tenders is needed in order for Europol to order goods and services related to standard and  custom-made ICT racks for all the locations identified in section 3.  The aim of the procedure is to conclude a single framework contract by the end the 3rd quarter of 2021. Scope  The scope of the tender is the provision by the contractor of  ICT racks  (with related copper and/or fiber  backbone/patch cabling)  active and passive infrastructure elements (such as but not limited to  Uninterruptible Power Supply (UPS), Power Data Unit (PDU), door locking mechanism, cameras,  Keyboard/Video/Mouse KVM switches)  and remote management services , including related  maintenance for the following locations: - the Europol Headquarters in The Hague (NL), - the Europol Satellite Building in The Hague,  - future Europol Satellite Building in The Hague, or in the vicinity of The Hague,  - the Europol Disaster Recovery Site located in Europe,  Page 3 of 35 