RELIABILITY Storm highlights include: PURCHASE OF NORFOLK POWER POLE REPLACEMENT  PROGRAM SUMMERHAVEN 230 KV  SWITCHING STATION STORM RESTORATION MODERNIZING THE GRID The word “reliability” has been  important every year in our history.  This past year was proof. From wind  storms and torrential rain to an  ice storm at the end of December,  Mother Nature tested our emergency  response efforts in 2013.  In April, we reached an agreement  with Norfolk County to purchase  Norfolk Power.  In 2013, we replaced 11,000 wood  poles across our 123,000-kilometre  distribution system in an effort to maintain system reliability and promote public safety. The $82 million program is an investment  in Ontario’s energy future.  In June 2013, our Summerhaven 230  kV Switching Station was energized  in Haldimand County. Work began in  2012 and involved the construction  of a greenfield station to connect  the Summerhaven Wind Farm Centre  under Ontario’s Green Energy Act. At maximum generating capacity, the  124 MW centre can produce enough  clean energy to power approximately  32,000 homes. Our focus continues on the Advanced  Distribution System (ADS) – smart  grid initiatives that consist of a  wireless communication network  and various intelligent electronic  devices (IEDs) – to improve reliability  and operations, renewable energy  integration and provide timely  information to help customers better  manage their electricity costs. Ontario was hit with an onslaught of severe storms throughout 2013,  causing power disruptions and at times, lengthy outages. We worked 24/7 to restore power to our customers. In terms of our micro-fit initiatives  and distributed generation, we  connected 1,414 projects in 2013.  The 2013 projects calculate to about  12,904 kW. Since December 2010,  we’ve connected 11,329 projects,  which calculates to about 109 MW in  renewable power, through our clean  and renewable energy programming. Another key step in grid  modernization is the reinforcement  of our transmission system.  Ontario’s Long-Term Energy Plan  announcement that we will develop  and seek approval for the Northwest  Bulk Transmission Line Project,  west of Thunder Bay, demonstrates  the Province’s trust in our ability to  improve reliability in the north.  9 HYDRO ONE ANNUAL REPORT 2013 • In December, an ice storm that hit  parts of Ontario downed power  lines and caused widespread power  outages. Between December 21  and December 29, approximately  585,000 customers were without  power. We worked with local utilities  to get customers back on line and by December 27, 98 per cent of affected customers had their power restored.  • In November, crews worked for three days straight to restore power to more than 315,000 customers after a wind  storm caused significant damage to our distribution system.  • In July, crews restored power to  more than 400,000 Toronto homes  and businesses after heavy rains  caused severe flooding at our  Richview and Manby transmission  stations. • In April, crews restored power to  more than 150,000 customers after high winds and freezing rain  caused widespread damage. • In January, crews restored power to 48,000 customers after winter  storms caused a number of outages.