“EMPLOYEE OWNERSHIP OF PROCESS  IMPROVEMENTS AT ALL LEVELS  IS DELIVERING BREAKTHROUGH  PERFORMANCE.” David Carter, Manager of TE’s Braintree, UK operations which achieved “Star Level 5” status in 2013, the company’s highest level of performance TE Operating Advantage (TEOA) began  in 2008 with a goal of accelerating and improving our supply chain, product  development processes and manufacturing  operations. In just five years, TEOA is  now the companywide philosophy and  operating management system that is  helping us achieve significantly higher  customer satisfaction, greater employee  engagement and improved operating and  financial results. Embedding TEOA into our daily work —  across all functions and around the globe  — and integrating it into what we do is the  key to driving higher levels of performance. TEOA empowers our employees and helps  our teams deliver exceptional results for  our customers and shareholders. 2X 90 % 13,000 EMPLOYEES TRAINED ON TEOA ON-TIME DELIVERY IMPROVEMENT IN CUSTOMER  SATISFACTION IN 5 YEARS (AS MEASURED BY NET PROMOTER SCORE SURVEY)