for our products, lower costs, as well as  some significant positive one-time effects,  including stock revaluations. The positive  development, in the year, of Sasol O&S’s  mainly euro- and US dollar-denominated  business largely made up for the effect  of the strong rand.  An interesting trend in the year was the  faster-than-expected take up of premium- brand detergents by consumers. This  followed a move by consumers during  the economic downturn to lower-priced  products, which contained a less active  ingredient (such as Sasol’s surfactants and  surfactant intermediates). However,  detergent manufacturers generally have  not increased surfactant levels in their  formulations after reducing them during  the recession. In line with the European Union’s  regulations of the Registration, Evaluation  and Authorisation of Chemicals (REACH),  our compliance team continues to make  good progress towards the full registration  of all our high-volume substances by  December 2010. During the year, we worked to identify  additional opportunities to reduce energy  consumption. Many incremental  improvements have already been achieved  and some capital projects aimed at  lowering our energy use have been  approved and are underway. These will  further reduce emissions and improve the  efficiency of our production units.  development. In the organics business,  we have added a new dedicated  pastillisation unit for pharmaceutical  grade products. We also see interesting  opportunities to use our products in new  applications for enhanced oil recovery and  stranded gas extraction. To meet market  requirements and further strengthen the  high-tech inorganics specialty chemicals,  we have recently increased our capacity  for specific calcined aluminas by  commissioning a new calciner unit.  Sasol O&S values a close association with  our customers, allowing us to better  anticipate and meet their needs  effectively. In recognition of living Sasol’s  shared group value of customer focus, we  were recently honoured with awards from  three key customers. These awards show  that Sasol O&S has been able to stay  focused on its customers and grow its  business while successfully executing a  major restructuring. While we will continue working to sustain  our turnaround, Sasol O&S is also looking  at selected growth opportunities. In this  regard, we have announced a capital  project to enable us to sell purifi ed  tri-ethyl aluminium. Sasol O&S is the  world’s largest manufacturer of this  product, but has only ever consumed  it internally. In addition, we are working  to differentiate certain products to meet  niche customer requirements and remain  at the forefront of technological  Continued engagement by management  with operating entities on safe working  practices underpinned Sasol O&S’s safety  performance in 2010, with our RCR  improving to 0,25 from 0,36. The  employee rate was 0,16 and the service  provider rate was 0,45. Maintaining this  world-class performance now requires an  extra effort by all our people. Differentiating our offering Operating safely and responsibly 56