Opposite page On the cover Liz Fleissner is looking forward to a secure financial future with her husband, Bill, and their five children, thanks to a diversified insurance and investment portfolio that includes products from The Hartford. The Hartford enjoys partnerships with some of the leading insurance agencies  in the United States. Account Manager Gale Bolin, right, and Executive Assistant Katie McClendon work in the Palo Alto, Calif., office of Heffernan Insurance Brokers, based in Walnut Creek, Calif.  For more on this important partner and one of its customers, see page 30. See page 2. Financial Highlights [1] 2003 includes an after-tax charge of $1,701 related to the Company’s 2003 asbestos reserve addition, $40 of after-tax expense related to the  settlement of the Bancorp Services, LLC litigation dispute, $30 of tax benefit in Life primarily related to the favorable treatment of certain tax  items arising during the 1996-2002 tax years, and $27 after-tax of severance charges in Property & Casualty. 2002 includes $76 tax benefit in  Life, $11 after-tax expense in Life related to Bancorp and an $8 after-tax benefit in Life’s September 11 exposure. 2001 includes $440 of losses related to September 11 and a $130 tax benefit in Life. [2] 2001 includes a $91 reduction in premiums from reinsurance cessions related to September 11. (in millions except for per share data) 2003 2002 2001 Net income (loss) [1] $ (91) $ 1,000 $ 507 Revenues [2] $1 8 , 7 3 $ 1 6 , 4 1 7 $1 5 , 9 Total assets $ 225,853 $ 181,975 $ 181,593 Net income (loss) per diluted share [1] $ (0.33) $ 3.97 $ 2.10