ECHA/2020/666  Annex 11 to Technical Specifications Profiles description  –  Restricted  23 (24)  4.4. BMC Remedy Developer/Administrator P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  Education  • Successful training/education by a competent institute, in a  subject relevant to the tasks at hand  Knowledge and  skills  • English: C1  Good knowledge of IT Infrastructure Library (ITIL®) processes  and best practices especially on event, service request,  incident, problem and change management • Good knowledge and skills in regards to BMC Remedy ver 9.1  and up (install, patch, troubleshoot, develop)  Experience  • Working in an international/multicultural environment  Experience working with Agile  • Experience in the following areas:  o UML or similar modelling techniques  o Business Analysis  o Agile  o Usability / user experience analysis  o Remedy administration console and related customization  tools (BMC Remedy Developer Studio v 9.1 and above) o Web/Application Server: Microsoft IIS v 7.5 o BMC Remedy Service Desk (v 9.1 and above)  o Approval Server (v 9.1 and above)  o Assignment Engine (v 9.1 and above) o BMC Remedy Action Request System Server (v 9.1 and  above)  o BMC Remedy Email Engine (v 9.1 and above)  o BMC Remedy Mid-Tier (v 9.1 and above)  o Apache Tomcat (v 6 and v7)  o Java JDK/JRE v.6 u.29, v.7 and v.8  o Database: MS SQL 2016 or later  • Experience in business analysis desirable  Experience in using DevOps tools and methodologies is  desirable  • Experience performing Remedy upgrade projects (versions 8.x  - 9.x)  • Experience with web technologies and web services including  Remedy APIs  • Experience building Remedy integrations with managed service  providers and third parties, and other 3rd party tools  • Experience to trouble shoot web service related calls using  SOAP UI  • Minimum 5 years' experience in software development and  maintenance, with at least 3 years hands-on experience in  BMC Remedy  Nature of the  tasks  • Interview users, run focus groups, facilitate workshops  • Perform research, analysis, collect data, analyse and document  results  • Continuous Integration / Continuous Deployment  • Prototyping  Develop/maintain programs that reflect the specifications  based on user requirements.  • Capturing, analysing and overseeing the implementation of  usability or user interface related requirements 