7. A new Token can be generated by clicking  Generate New Token , as shown in  Figure 12-111. Figure 12-111 Generate New Token When you enable remote support assistance, the system generates a support assistance  token. This shared security token is sent to IBM Support Center and is used for  authentication during support assistance sessions.  Updating a token is essentially overwriting the existing token, then sending it securely to  the support assistance administration server in an email message. You specify the email  addresses of the support assistance administration servers when you configure support  assistance.  If the email is not received in time for a support incident or cannot be sent for some  reason, a service engineer can manually add the token to the administration server.  Before you can update a token, you must enable the support assistance feature. You can  update the token periodically as a security practice, similar to how you update passwords. 8. To update a shared support assistance token, enter the following command: svctask chsra -updatetoken Chapter 12. RAS, monitoring, and troubleshooting  703