Meeting our  customers’  expectations We are responding to our customers’ concerns  about increasing energy prices by providing  simple and affordable energy efficiency advice  and products, enabling them to better manage  their energy consumption. We are continuing  to improve our customer service, making AGL  an easier company to engagewith. Our goal is to become a  world-class customer-focused  energy company. Sustainable  Business  Strategy 2012:  Online resources  provide customers  with access to a range  of energy efficiency  services and products. Customers 14 1950s:  Ovens and other  gas appliances were  showcased at Gas Centre  retail outlets.