I n 2011, the Behavioral Health Division focused on integrating facilities obtained in its acquisition of Psychiatric Solutions, Inc., including operations and management, clinical services, human resources,  finance, business development and information  technology. Throughout the transition, the company  was able to achieve its objective of providing uninterrupted treatment services to patients, while  maintaining its dedication to safety and quality care.  The loss of state-operated and private hospital inpatient beds over the last decade has created a shortage of acute inpatient psychiatric beds. To meet that need, UHS added more beds where possible, and converted existing residential treatment beds to acute beds. That allowed the company to alleviate wait times for patients in hospital  emergency rooms who are pending placement. The division’s core business remains comprehensive  inpatient and outpatient behavioral health and substance abuse services. However, it continues to  see great value in its specialty programs to treat  eating disorders, sexual trauma and neuropsychiatry  services, and will continue to develop such programs to meet specific needs. The combination of facilities helped create a stronger company with expanded clinical expertise  and a broader range of services. By sharing best  practices, the Behavioral Health Division improved  quality indicators, patient satisfaction scores and  employee engagement.  Approximately 225,000 patients were surveyed in 2011 to measure their overall satisfaction with  the care they received, as well as their improvement  from admission to discharge and how well they  were prepared to leave the facility. The 2011 survey results continued the division’s trend of annual improvement in patient satisfaction. The division continues its commitment to the military with the Patriot Support Program, a network  of treatment centers, support staff and medical  professionals dedicated to treating active duty  service members, veterans and their families. UHS also provides employment opportunities to  veterans who have recently separated from, or who are about to leave the armed forces. The division saw a number of positive developments,  including the addition of 263 beds at 11 facilities. A replacement for Cumberland Hall Hospital with 97 beds was built in 2011 and opened in Hopkinsville,  Kentucky on January 27, 2012. UHS successfully filled existing capacity and penetrated further into  current and new markets. 2011 ANNUAL REPORT 13 UHS’ Patriot Support Program welcomes active duty and veteran members of all five branches of the US Armed Forces.