PRoVISIon oF PRoDUcT InFoRmATIon (SAlES AnD mARkETInG, mEDIcAl InFoRmATIon cAll cEnTER, mEDIcAl AFFAIRS) PRocUREmEnT Promoting the Proper Use of Products and Fair Marketing Responding to Inquiries contribute to the treatment of patients. Furthermore, our MSLs  work to ascertain medical needs by discussing medical and  scientific issues on a deeper level with medical professionals. We also have systems to respond to product-related inquiries  from local healthcare professionals, patients and MRs in various  countries. In Japan, Astellas has a Medical Information Call Center,  which serves as the contact point for a variety of inquiries. For  inquiries that require urgent attention, we have a system that  allows 24-hours-a-day responses, even late at night and on busi- ness holidays. We also have a system that ensures the continua- tion of the Center’s functions in emergency situations, such as in  the event of a major earthquake or the outbreak of an influenza  pandemic. We receive more than 100,000 inquiries a year.  Astellas’ Medical Representatives (MRs) and Medical Science  Liaisons (MSLs) gather and provide information to ensure that  pharmaceutical products are used properly. MRs and MSLs  strive to observe high ethical standards. At the same time, MRs  and MSLs strive to make compliance their top priority, observing  the Astellas Global Code of Conduct, local Codes of Conduct,  pharmaceutical laws, and various related ordinances established  in each country. In addition to providing information on the correct and appro- priate use of our products and possible adverse effects, our MRs  supply wide-ranging information on pharmaceuticals in general  as well as the latest knowledge and findings on diseases to  people on the medical front line. In these ways, they strive to  Astellas believes it is important for us to fulfill our social respon- sibility across our entire supply chain, including suppliers. To this  end, we have formulated our “CSR Procurement Guiding  Principles,” which require suppliers to do their business with CSR  measures. We also conduct regularly questionnaire-based sur- veys in compliance with our “CSR Procurement Guiding Prin- ciples.” The surveys cover all suppliers of direct materials as well  as suppliers of main in direct materials and service suppliers and  facility & equipment suppliers. To date, we have obtained  responses to the surveys from 606 companies around the world.  We have confirmed from these responses that there are no  problems with each company’s CSR procurement practices.  Furthermore, we have commenced on-site audits of suppliers in  countries that pose a high CSR procurement risk.  Review of Operations cSR PRocUREmEnT GUIDInG PRIncIPlES Maintenance of a safe workplace environment, and the  management of occupational health and safety practices Reduction of the global environmental impact, and  contribution to sustainability Participation in and support for social contribution activities Respect for human rights and prohibition of child labor Employment consistent with labor-related laws Compliance with relevant laws and rules Fair business operations based on ethical standards Maintenance of information security Encouragement and promotion of CSR activities Ⅲ Management of occupational health and safety practices Ⅰ Compliance with laws and promotion of CSR Ⅱ Respect for human rights and fair  employment practices Ⅳ Responsible environmental and  sustainability-related practices Ⅴ Social contribution initiatives Annual Report 2014 _  Astellas Pharma Inc.  57