The team that wrote this redbook This redbook was produced by a team of specialists from around the world  working at the International Technical Support Organization, San Jose Center. Wei-Dong Zhu  (Jackie) is a Content Management Project Leader with the  International Technical Support Organization in San Jose, California. She has  more than 10 years of software development experience in accounting, image  workflow processing, and digital media distribution (DMD). Her development  work in one of the DMD solutions contributed to a first time ever win for IBM of an  Emmy award in 2005. She holds a Master’s degree in Computer Science from  the University of Southern California. Jackie joined IBM in 1996. She is a  Certified Solution Designer for IBM DB2 Content Manager. Carlos A. Cedillo  is an IT Specialist in Mexico and has worked for IBM since  2001. He has been working on information management solutions since 1997  and has two years of experience in Enterprise Content Management. His  expertise areas include Informixfi, DB2, and Content Manager solution. He is a  Certified Solution Designer for IBM DB2 Content Manager and has worked in  design and implementation of Content Manager and Document Management  solutions in Mexico. Irina Grijalba  is an IT Specialist from Buenos Aires, Argentina. She has worked  at IBM for two years on Integrated Technology Services in IBM Global Services.  Her areas of expertise include IBM DB2 Content Manager, IBM DB2 Document  Manager, and IBM DB2 CommonStore. She has been involved in projects from  pre-sales support and architecture design to product implementation and user  and administration training. She is a Certified Solution Designer for IBM DB2  Content Manager and a Certified System Administrator in WebSpherefi  Application Server. Irina holds a System Engineer Degree in UAI, University of  Buenos Aires. Nicole Hughes  is a Document Manager product specialist in the Software Group  Proof of Concept team. She holds a B.A. from Washington State University and  has nine years of experience with ECM products, assisting and supporting a  variety of customers in implementing ECM solutions. Nicole has served as  technical and project lead for customers implementing Document Management  solutions on IBM DB2 Content Manager, FileNET Panagon, and Lotusfi  Dominofi.Docfi platforms. Her expertise in system design has led to successful  implementations of ECM solutions, such as facilities management, drawing  management, and procedures/policies management in a variety of industries  including manufacturing and utilities. Romney Kernek  is a member of the Content Management Business Partner  Technical Enablement team specializing in Records Manager and Document   Preface  xxv