Investor Connection... Key.com/IR Key is committed to communicating with investors accurately and cost-effectively. By choosing to receive KeyGLYPH<213>s Proxy Statement and Annual Report over the Internet, instead of receiving paper copies, you get information faster and help us reduce costs. If you hold your shares, sign up for electronic access at www.computershare.com/us/sc/KeyCorp. If a broker holds your shares, contact the brokerage GLYPH<222>rm to sign up.  Key also encourages shareholders to vote their proxies over the Internet — or by phone — instead of using the paper proxy card. KeyGLYPH<213>s Investor Relations website, Key.com/IR, provides quick access to useful information and shareholder services, including live webcasts of managementGLYPH<213>s quarterly earnings discussions. KeyCorp supports the National Association of Investors CorporationGLYPH<213>s (NAIC) GLYPH<210>Own Your Share of AmericaGLYPH<211> campaign, which encourages individuals to  invest in common stock. NAIC is a non-proGLYPH<222>t organization dedicated to  providing individual investors with investment information and education.  Please call toll free (877) ASK-NAIC for membership information.  May 13, 2004 8:30 a.m., Eastern Daylight Time The Forum Conference Center 1375 East Ninth Street Cleveland, OH  KeyCorp Common Shares are  listed on the New York Stock  Exchange under the symbol KEY. Anticipated dividend payable  dates are the 15th of March, June, September and December. Corporate Headquarters (216) 689-6300 KeyCorp Investor Relations (216) 689-4221 Annual Report, Form 10-K and other GLYPH<222>nancial reports (888) 539-3322 Transfer Agent/Registrar and Shareholder Services (800) 539-7216 Corporate Headquarters KeyCorp 127 Public Square Cleveland, OH 44114-1306 Key expects to announce quarterly earnings during the third week of  April, July and October 2004 and January 2005. Investors wanting  a copy of an earnings announcement can obtain one by calling the  Financial Report Request Line at  (888) 539-3322 or by visiting Key.com/IR. KeyCorp Investor Relations 127 Public Square; OH-01-27-1113 Cleveland, OH 44114-1306 Transfer Agent/Registrar and Shareholder Services Computershare Investor Services Attn: Shareholder Communications P.O. Box A3504 Chicago, IL 60690-3504 PREVIOUS PAGE SEARCH BACK TO CONTENTS NEXT PAGE BY MAIL QUARTERLY FINANCIAL RELEASES COMMON SHARES ANNUAL  SHAREHOLDERS MEETING ONLINE Key.com/IR BY PHONE