TEAM MEMBER STORIES  THREE TEAM MEMBERS TELL OF THEIR  SUCCESS WITH SUPER CHEAP AUTO Q. When and where did you join Super Cheap  Auto and what were your first impressions?  Tell us about the different roles that you have had?  How has the company changed over the years?  What has been your proudest achievement to date?  How do you use the Team Framework principles  in your role?  So where do you see yourself in five years time?  During my time in the Rockhampton store I worked my way from the registers to the shop floor, from casual to full time. When the opportunity arose to be involved with store set ups I found myself in different parts of Australia and it was at this time that I also was completing the management orientation  program. Shortly after my 19th birthday, my Area Manager, Don Ramsland, offered me a position as Assistant Manager at Redcliffe  and so I moved to Brisbane. In the next few years I held management positions in a number  of Brisbane stores before accepting the task of revising SCAM (Super Cheap Auto  Merchandising). There is much to be achieved in the next five  years for myself personally. I wish to broaden my knowledge of the business and exceed all  expectations in my current role. I know that in  five years time I will continue to play an integral  role in the success of Super Cheap Auto. In everything that we do, we are aware of how we treat each other and how we can achieve  our goals. Everyday, when communicating with  team members in the business I try to ensure that I am encouraging and developing others,  setting realistic goals and sharing feedback on  our performance. Working in such a dynamic  environment, it is essential that I can shift gears  for higher priorities, and encourage others to do the same. Personally, representing Super Cheap Auto in the Young Retailer of the Year program and  being successful was my proudest moment. It was  a highly rewarding experience and I enjoyed  sharing my passion for retail with others in the  industry. Professionally, being able to work within retail as an Area Manager and having the chance to further my career, I regard as a major achievement and one that I am proud of.  To be able to influence our performance, policy  and profit is a realisation that I have and I strive to make a difference every day. A. As a very fresh young 15 year old I began my career with Super Cheap Auto as a casual  cashier at the Rockhampton store. This was in March 1996 and at this stage I was ecstatic to have a fun, exciting job which I loved and  provided a good source of income! I enjoyed the relationship between customers and our  team, the ability to show flair in merchandising  and improve my product knowledge. When I found that I was receiving more responsibility  also, I began to realise that a career within the  retail industry, with Super Cheap Auto, was one  that I wished to pursue. With the growth of the company I feel that the significant change is the ever-increasing  number of team members and seeing the success  that many have had. Expansion into every state,  territory and now New Zealand has allowed us to celebrate many achievements and meant that  we’ve refined many processes and developed  new ones. I believe we still hold onto the  fundamental aspects which make Super Cheap  Auto a great company to be involved with – our culture, our ability to achieve great results  and the opportunities that are available for our  team members. AMANDA HOCKINGS  is also an Area Manager, resposible for the stores in the  Brisbane North Area. PAGE27