ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  23 (77) of the knowledge base.  The contractor must set up and develop team and organisation structures based on  industry best practices and previous successful experience, thus to ensure the successful  execution of all services under the FWC666.  A detailed list of all personnel assigned/to be assigned to tasks under the FWC666 shall  be provided to ECHA and updated regularly for any related event (e.g. move, replacement  etc.). The contractor must be able to prove  –  at any time  –  that their internal team, servicing  ECHA, is organised in such a way that:  The contractor must ensure that the staff will be fully aware of the quality system, quality  methodology, the security requirements and the goals, the policy context, the planning  and the political importance of the FWC666.  The contractor must ensure that all team members have the experience requested for  their job (see also Annex 11  – Profiles description), and that the necessary time for  induction and adequate training is provided. Whereas specific service levels for this FWC666 requires the contractor to ensure high  retention rate of the key personnel assigned to work under the FWC666, the contractor  shall ensure that high retention rates are guaranteed also for extended teams as to  mitigate the risks that any change of personnel will negatively impact the performance on  the service delivery and also cause disruption to ECHA’s project and product teams having  to adapt to the change. With regard to transfer of knowledge when replacing personnel, an handover and takeover  period shall be considered in order to facilitate the phase in of the new staff replacing the  one leaving. Any cost related to such replacement shall not be charged to ECHA.  The contractor must contribute to  FWC666’s Framework Quality Plan (FQP), ensuring  compliance with ECHA IMS methodology and the FQP Terms and Conditions.  The FQP will describe among other topics:  • a Work Breakdown Structure (WBS) of the activities;  • the structure of the overall Quarterly Portfolio Report (QPR) and the Monthly  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.1.4. FQP delivery and maintenance (WP 1.4)  • Uniformity in terms of methodology and technical implementation shall be ensured.  • The teams ’ internal organisation is adequately structured in function of the size of  the teams and the different activities, in order to create an adequate balance of  concentration and distribution of the knowledge acquired in the execution of the  tasks. The high impact/likelihood of the risk of dependency on a limited number of  tenderer’s personnel requires that  knowledge is effectively and efficiently shared  to ensure the necessary quality backups and that a consolidation of the knowledge  is maintained.  • It functions as one team internally, regardless of specific project/service/role  assignments, organisational boundaries within the contractor ’ s organisation. This  requirement is particularly relevant in the context of multiple project team working  on different areas of the IT portfolio but also for tenderers organised in consortia  and/or with subcontracting, whereas a share of the work is distributed across the  different entities.  4.1.3.4. Internal Team Organisation and Management 