Table of Contents CRAWFORD & COMPANY QUARTERLY FINANCIAL DATA (UNAUDITED) 2019 Quarterly Period First Second Third Fourth Full Year (In thousands, except per share amounts) Revenues from services: Revenues before reimbursements $ 247,058 $ 256,881 $ 254,677 $ 247,186 $ 1,005,802 Reimbursements 9,319 10,965 11,165 10,376 41,825 Total revenues 256,377 267,846 265,842 257,562 1,047,627 Total costs of services 187,207 185,892 192,014 187,660 752,773 Income (Loss) before income taxes 8,702 5,483 16,019 (6,567) 23,637 Crawford Claims Solutions Operating (Loss) Earnings  (1) (313 ) 1,710 2,661 3,572 7,630 Crawford TPA Solutions Operating Earnings  (1) 6,733 5,026 9,347 6,067 27,173 Crawford Specialty Solutions Operating Earnings  (1) 12,195 12,612 13,301 11,213 49,321 Unallocated corporate and shared costs, net (3,914) 3,170 (1,649) (4,122) (6,515) Goodwill impairment charges  (4) — — — (17,484 ) (17,484 ) Net corporate interest expense (2,716) (2,468) (3,162) (2,428) (10,774) Stock option expense (485 ) (413 ) (450 ) (537 ) (1,885 ) Amortization of customer-relationship intangible assets (2,798) (2,802) (2,829) (2,848) (11,277) Arbitration and claim settlements  (4) — (11,352 ) (1,200 ) — (12,552 ) Income taxes (2,933) (2,859) (5,328) (2,991) (14,111) Net loss loss attributable to noncontrolling interests 340 18 355 2,246 2,959 Net income (loss) attributable to shareholders of Crawford & Company $ 6,109 $ 2,642 $ 11,046 $ (7,312) $ 12,485 Earnings (Loss) Per Share - Basic:  (2) (3) Class A Common Stock $ 0.12 $ 0.06 $ 0.22 $ (0.13 ) $ 0.27 Class B Common Stock $ 0.10 $ 0.04 $ 0.19 $ (0.15) $ 0.19 Earnings (Loss) Per Share - Diluted:  (2) (3) Class A Common Stock $ 0.12 $ 0.06 $ 0.21 $ (0.13 ) $ 0.26 Class B Common Stock $ 0.10 $ 0.04 $ 0.19 $ (0.15) $ 0.19 105