Draft Document for Review December 5, 2019 4:33 pm 8456ch_SNMP.fm 14.10 Using IBM Storage Insights 14.10.1 IBM Storage Insights You can take advantage of additional functionality offered by IBM Storage Insights for Call  Home and for events and notifications logging. IBM Storage Insights provides an unparalleled level of visibility across your storage  environment to help you manage complex storage infrastructures and make cost-saving  decisions. It combines proven IBM data management leadership with proprietary analytics  from IBM Research. As a cloud-based service, it enables you to deploy quickly and save  storage administration time while optimizing your storage. It also helps automate aspects of  the support process to enable faster resolution of issues. The following editions enable you to  select the capabilities that serve your needs best: IBM Storage Insights provides a unified view of a storage environment with a diagnostic  events feed, an integrated support experience, and key capacity and performance metrics.  IBM Storage Insights is available at no cost to owners of IBM block storage systems who  sign up. The capacity-based, subscription version is called IBM Storage Insights Pro and includes  all the features of IBM Storage Insights plus all functionalities you expect from a storage  resource management tool like more comprehensive views of the performance, capacity,  and health of storage resources. It also helps you reduce storage costs and optimize your  data center by providing features like intelligent capacity planning, storage reclamation,  storage tiering, and advanced performance metrics. The storage systems that you can  monitor are expanded to include IBM file, object, software-defined storage (SDS) systems,  and non-IBM block and file storage systems. With features such as Call Home, data collectors, a streamlined ticketing process, and  proactive support, you can feel confident that your storage environment is stable, performing  well, and has the capacity to meet your applications’ requirements. And if a problem does  occur, you can get help promptly through the unified support experience by completing the  following tasks: A lightweight data collector is installed in your data center to stream performance, capacity,  asset, and configuration metadata to your IBM Cloud instance. The metadata flows in one direction: from your data center to IBM Cloud over HTTPS. In the  IBM Cloud, your metadata is protected by physical, organizational, access, and security  controls.  To start using Storage Insights, you need to perform the following steps: 1. If you don’t have an IBM ID yet, go to  https://www.ibm.com/  and register. GLYPH<SM590000> Open IBM Support tickets for a resource and automatically add a log package to the ticket GLYPH<SM590000> Update tickets with a new log package GLYPH<SM590000> View the tickets that are open for a resource GLYPH<SM590000> View the ticket history for a resource GLYPH<SM590000> Storage Insights GLYPH<SM590000> Storage Insights Pro Chapter 14. Monitoring and Support  473 14.10.2 Getting started with Storage Insights