Document signed by the contracting authority and the contractor ordering  Products  or  Services  pursuant to the framework contract. Please note that reference to specific contracts may be  understood, where relevant, as references to Orders.  Contractor’s request for a payment, by a  Means of communication , for the execution of any of its  obligations under the framework contract.  Seven-and-a-half (7½) hours.  Any  Software ,  Hardware or Telecommunications product . Where a distinction between the three  types of  Products  is intended, it shall either be explicit, by the use of one of the three terms, or it  may be implicitly deduced from the context of this framework contract.  Measurable targets serving as a reference for evaluating the quality of the  Services  to be provided  by the contractor ,  and determined in a  Service level agreement. Informatics and/or Telecommunications Services. Document annexed to the framework contract ,  which lays down:  - the penalties for total or partial non-performance which will apply to the  framework contract if he fails to meet the  Quality indicators .  - the quality of the Services to be provided by the contractor by reference to the  Quality indicators ;  Any series of instructions constituting a computer-executable program or programs, and being  (part of) the object of the framework contract.  Combination of  Products  serving a complete set of functions.  All products and equipment related to the provision of  Telecommunications services .  All  Services  related to the transmission, emission or receipt of signs, signals, writings, images,  Page 6 of 40  “Telecommunications services”:  “Telecommunications products”:  “System”:  “Software”:  “Service level agreement”:  “Services”:  “Quality indicators”:  “Products”:  “Person-day”:  “Payment request”: 