In addition, when IBM support is needed, Storage Insights simplifies uploading logs, speeds  resolution with online configuration data, and provides an overview of open tickets all in one  place. The following features are some of those included: In addition to the free Storage Insights, there is also the option of Storage Insights Pro, which  is a subscription service that provides longer historical views of data, offers more reporting  and optimization options, and supports IBM file and block storage together with EMC VNX  and VMAX.  Figure 10-12 on page 385 shows the comparison of Storage Insights and Storage Insights  Pro. GLYPH<SM590000> A unified view of IBM systems: GLYPH<SM590000> IBM Storage Insight collects telemetry data and call home data, and provides  up-to-the-second system reporting of capacity and performance – Provides a single pane to see all of your system’s characteristics – See all of your IBM storage inventory – Provides a live event feed so you know, up to the second, what is going on with your  storage and enables you to take action fast GLYPH<SM590000> Overall storage monitoring: – The overall health of the system – Monitor the configuration to see if it meets the best practices – System resource management: determine if the system is being overly taxed and  provide proactive recommendations to fix it GLYPH<SM590000> Storage Insights provides advanced customer service with an event filter that enables the  following functions: – The ability for you and support to view su pport tickets, open and close them, and track  trends – Auto log collection capability  to enable you to collect the logs and send them to IBM  before support starts looking into the problem. This can save as much as 50% of the  time to resolve the case 384  IBM FlashSystem 9200 and 9100 Best Practices and Performance Guidelines