o highlights o Turnaround programme continued to yield results o Achieved outstanding safety record through continued management engagement o  Improved  profit margins; increased sales volumes and plant utilisation o Received supplier awards from three major customers Environmental  Reaping the rewards of the  business turnaround Delivering profi ts annual review 2010 • operating reviews •  sasol olefins & surfactants 55 Sasol O&S continued to make solid  progress in its turnaround programme in  2010, carefully executing asset  restructuring, and reducing fixed costs and  working capital. It is now organised as a  single global business, rather than one  structured into different business units  and regional entities. By providing better  focus, the achievement of good overall  results in 2010 was facilitated. Volumes  and margins also improved as demand in  many of our markets partially recovered  – particularly in the second half of the  year – towards the levels recorded before  the global economic crisis. Sasol O&S is a leading global producer  and supplier of surfactants and surfactant  intermediates, high-purity aluminas and  related specialty products. The products  are used in detergents and industrial  cleaning materials, and also have wide  application in industries such as  metalworking, flavours and fragrances,  personal care, cosmetics, plastic additives,  textiles and agriculture. Sasol O&S’s  high-purity aluminas are used in catalysis  (for example, as automotive catalyst  support materials), as a raw material  for ceramics, and in coatings, polymer  additives and many other specialty  applications. Since 2007, nine Sasol O&S assets, with  total annual production capacity of more  than half a million tons, have been idled  or sold and we have reduced employee  numbers by approximately 400 or 14%.  At the end of June 2010, Sasol O&S  formally concluded its turnaround  programme. We will continue to review  assets regularly as well as focus on costs  to ensure that these achievements  are sustained.  In 2010, Sasol O&S’s turnover declined  14% to R25 283 million, mainly because  of a stronger rand against the euro and  US dollar. We reported an operating profi t  of R2 492 million, compared with an  operating loss of R160 million in 2009.  This performance was driven partly by an  increase in sales volumes, but also by an  improvement in our gross margin.  Production levels and plant utilisation  picked up in the second half of the year  as demand strengthened.  Sasol O&S’s margins widened due  to the favourable combination of  an improved supply/demand balance  In 2010, our operations resulted in the direct emission of 1,1 Mt of the greenhouse gas, carbon dioxide.  Total water use in 2010 was 11,2 million cubic metres (Mm$^{3}$).   Financial % change 2010 2009 Operating profi t/(loss) Rm 1 658 2 492 (160) Operating margin % 1 100 10 (1) Contribution to group  operating profi t % 1 100 10 (1)  Operational % change 2010 2009 Total sales Mt 2 1 925 1 883 Total production Mt 4 1 914 1 834 Recordable case rate* RCR (31) 0,25 0,36