Yes, we are a satisfied customer.”  Walt Taylor  Vice President, Waffle House Inc.  Customer Satisfaction Our goal is to lead the industry  in service and customer satisfaction. The people whose opinions count the most – our customers – say we’re doing a good job. Southern Company and its operating subsidiaries continue to take the top spots in customer satisfaction surveys. In 2002 Southern Company, for  the third straight year, was ranked the top energy  company by the American Customer Satisfaction Index. Our national accounts organization was named one  of the top three programs for customer satisfaction by  the Edison Electric Institute’s Customer Advisory Group. We’re proud that our customers are satisfied. But we’re not satisfied – we want to be even better and believe  we can be. We’re working hard to find more ways  to make our customers happy about doing business with Southern Company.  “With about 300 restaurants in the Southeast operating 24 hours a day, 365 days a year, we appreciate having in Southern Company an energy provider that’s a real partner. We like the communication and accessibility. From reliably supplying electricity to helping us use energy efficiently to heading off problems before they occur, the team at Southern Company is there to help.