Document code:  PRO-0027.06  Security level:  Internal  Effective date:  15/01/2019  ICT Governance  Term or abbreviation  Definition  Product Road Map Contains the high-level future direction for the product,  preferably including also high-level overview of upcoming  releases and their key contents. Project Work Consists of a set or interdependent and coordinated task  meant to achieve the Project objectives by creating project  deliverables. Release Plan  Consolidates the upcoming releases and other similar  changes. This includes Maintenance releases, Project  releases etc  Remedy  The Agency’s ticketing system. RFC  Request for Change  RM  Release Manager  Running Production  Release The release that is currently in use to provide a service, or  part of it, to customers.  Running Service The service currently offered for consumption to the  customers.  SCP  Standard Change Pre-approval  SDP  Service Definition Package, consisting of the Service Card,  Technical Service Description and Requirements &  Verification document describes the essence of the Service:  what is offered, what kind of requests can be made, who  can request the Service, how requests are processed and  what is the Service availability  SE  Service Expert  Service Card  Part of the Service Definition Package. Provides a customer  oriented description of the service content and availability.  Service Catalogue  Contains the currently available services Service Pipeline  Contains the services which have been proposed / identified  or are under service definition  Service Portfolio Records the entire lifecycle of all services. Two main parts  of Service Portfolio are the Service Catalogue (current  services), the Service Pipeline (upcoming services) and the  Withdrawn Services (decommissioned / retired services).  Service Request  Requests from customers for information, advice, additional  software / hardware access etc.  Service Requirements  document  Part of the Service Definition Package. Documents the  requirements set for the service, their validation and  verification.  SLI  Service Level Indicator (in service outsourcing)  SLM  Service Level Management (in service outsourcing)  SM  Service Manager  SO  Service Owner  SPD  Single Programming Document  SSC  Service Steering Committee  Standard Change  A recurrent, well-known type of change, for which a  standardised implementation procedure exists. A standard  change is pre-approved depending on set criteria  Target IT Enterprise  Architecture document  One of the key guiding strategic documents for IT Work.  Updated yearly and part of the SPD.  Page  91  of  92 TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use. 