THE WAL-MART WAY OF LIFE Our Culture, Our Attitude, Our Commitment The cornerstone of Wal-Mart’s success has and will always be our culture. Customers shop at Wal-Mart for the best values and the greatest selection of merchandise. We believe it is our culture that allows us to meet their expectations. The roots  of our culture are grounded in three fundamental principles: respect for the individual (both our Associates and Customers), the highest standard of service to our Customers and a constant drive for excellence. Culture is the value system that directs people’s thoughts, deeds and words. Our founder, Sam Walton, established the basic beliefs upon which our Company’s culture has evolved, but the perpetuation of our culture is the responsibility of all Associates. Wal-Mart understands that a person cannot be forced to accept our culture. Instead, every Associate must lead by example and continue to develop the trust that makes our culture work. Managers are expected to be servant leaders who encourage their Associates to take advantage of opportunities to express and share ideas with others. This environment of respect is one of the most important aspects of our culture.  Our culture is what makes Wal-Mart unique and will continue to make us successful. Everyone in our Company is responsible for upholding the core beliefs that help keep our culture alive and well. Our purpose as a Company is to provide our Customers and Members with the very best value and shopping experience possible. It all begins with our culture.  It is the cornerstone of what our Company was founded on and it is our main focus. Always. to share suggestions, observations or concerns with any supervisor, from a store manager to the President and CEO  of Wal-Mart, with no  fear of retaliation.  Wal-Mart knows the best ideas  have come from our front line Associates – greeters, checkers and stockers. In fact, the idea to have a greeter at the door to welcome our Customers came from an Associate. Every Associate is not only empowered but is also driven to make a difference and strive for excellence. Our Associates – their ideas and energy – are what will determine our future success and we encourage their input. Wal-Mart’s Open Door Policy allows Associates Associates are encouraged to exceed Customers’ expectations, and the results are outstanding customer trust and loyalty. Mr. Sam called it “aggressive hospitality.” He believed that by exceeding Customers’ expectations, they will come back again and again. Wal-Mart’s Ten-Foot Rule encourages Associates to speak to a Customer before that Customer can speak to them. Wal-Mart customer service is legendary, and the Ten-Foot Rule is one of the reasons why. 5