XCEL ENERGY  ! . . 5 ! , 2 % 0 / 2 4 s We invite you to view  Energized , a DVD  that features Xcel Energy employees who  are committed to operational excellence,  their customers, their communities and  environmental leadership. The DVD also  includes profiles of Chairman, President and  CEO Ben Fowke and Senior Vice President  and Chief Financial Officer Teresa Madden. My goal, reflected in some of my first  actions as chairman, president and CEO, is to drive the operational excellence model  that we’ve already established throughout  the company with standardization and  process improvements. To help me meet  my objectives, I rely on an outstanding  executive leadership team that is equally  committed to keeping Xcel Energy the best  in the nation.  As you can see, Xcel Energy is well  positioned to meet its challenges and  deliver on its promises. We are modernizing  our infrastructure and ensuring reliability  at a competitive price for customers.  We are ahead of many environmental  regulations, giving us the flexibility to adopt  environmental initiatives that work for our  customers. We are working with regulators  and legislators to ensure a regulatory  and public policy compact that is fair to  customers and shareholders. And we are  keeping our balance sheet strong so we can invest in our system and continue to  deliver clean, safe, reliable energy at a  reasonable cost.  Looking to the future Thank you for your continued support and trust in us. Sincerely, Ben Fowke  Chairman, President and CEO Finally, we were fortunate to have the  leadership of former Chairman and CEO  Dick Kelly, who retired in August after  43 years in the energy business. He was  instrumental in positioning Xcel Energy for success. We wish him all the best in his retirement.  I also rely on the rest of our Xcel Energy  employees, who work hard every day  to serve customers, volunteer in their  communities and are proud to be part of a  thriving company and vital industry. They,  too, are the best. All of our efforts build on  our significant success, and are designed to create value for you.  Outside recognition indicates that we are meeting our corporate objectives. In 2011, Xcel Energy was named to the Dow Jones Sustainability Index (DJSI) for North America. Companies listed on the DJSI are considered to be best in class in economic, environmental and  social performance.  We also were pleased when Trust Across America, an organization  dedicated to understanding the complexities  of trustworthy business behavior, placed us  on its list of the Top 10 most trustworthy  companies in America. Xcel Energy was No. 2 on the list. 