Document code:  PRO-0027.06  Security level:  Internal  Effective date:  15/01/2019  ICT Governance  Timing  Planning Phase  Early project planning and PID preparation for establishing ULP  resourcing requirements for year N+1  September Milestone: Endorsement of the Programme Plans  and the N+2, N+3+N+4 IT budget in IT DPB Q4  Consolidating and presenting the IT Master Plan in IT DPB  ULP planning and resource allocation for year N+1  Early PID approvals and procurement preparations for year N+1 work  December Milestone: IT Master Plan approval From Programme Plans to Actionable Implementation Plans  Once the IT DPB has approved the Programme Plans, the IT Programmes can start to  work on detailed resourcing and preparation of the necessary steps for the upcoming  work. Timewise, this is typically after approval of the first versions in June IT DPB of year  N for work planned for year N+1. This means for example, preparing Project Initiation  Documents (PIDs), defining timing and scope of software maintenance releases, preparing  scope, target SLAs and procurement documents for outsourced services, software licences  etc.  The PID preparation and high-level software maintenance / service work planning is done  at least one or two quarters in advance; however, the recommendation is to prepare as  much as possible in year N. The implementation plans, as much as available, are a key input for the Unit Level Plans  (ULPs) normally prepared between October and November of year N for year N+1.  Execution of Planned Programme Work  IT Programmes execute and drive the work in their area according to the approved IT  Programme Plans. The most important goal of the Programmes is to support and  implement the IT Master Plan and within this frame to maximise the stakeholder and  customer (user) satisfaction of the services that the Programme offers. The  Programme Board  (PgB), specific for each Programme, is central for managing the  work of the Programme. The Programme Board approves initiation of projects, gives  steering to the (software) maintenance work and in general monitors the performance of  the services and particularly of the customer satisfaction. The Programme Board has the obligation towards the IT DPB to establish and ensure the  compliance to the approved IT Master Plan. In case of major deviations or unforeseen  exceptions, including sudden additional work, the Programme Board escalates the issue to  the IT DPB, where actions can be discussed and approved at the level of the entire IT  portfolio, as needed.  The work under the Programme typically aims at improving the Programme’ services via  improving one or more of the Products under the Service, the Service delivery itself or the  offered Service level. For improvements to Services implemented via Projects (typically major changes to the  Service’s Products), the IT  Project Manager  drives the project work. A  Project Board TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  15  of  92