14 Installing and configuring  IBM Watson Content  Analytics This chapter introduces the basic concepts of IBM Watson Content Analytics,  and the installation and configuration procedures to access and crawl the  solution case data in IBM Case Manager. It helps mine customer values in  unstructured and structured information, with a powerful natural language  processing engine and an interactive analysis tool.  Watson Content Analytics can crawl structured and unstructured text data in  cases in IBM Case Manager and analyze the data of the cases to find the value  from the cases. This chapter provides information about the following topics: 477 ' Copyright IBM Corp. 2014. All rights reserved. GLYPH<SM590000> Configuring Watson to access solution data GLYPH<SM590000> Validating installation GLYPH<SM590000> Installing IBM Watson Content Analytics GLYPH<SM590000> Prerequisites GLYPH<SM590000> IBM Watson Content Analytics overview