7 The information source should be updated regularly, at least yearly. The system must  indicate the date on which the information relating to each company was last updated. Tenders must include information on the frequency with which the information is  updated.  The information should be presented in a user-friendly format. The possibility to  conduct searches by company name, company registration number and name of  natural person is essential. The system must allow for downloading, saving and  printing the results of searches.  The search facilities and printouts should be in English.  The Agency underlines that its detailed use of the database is confidential. Therefore, the  Agency and the Contractor will sign a Non-Disclosure Agreement (Annex VIII) and the  contractor will be responsible to ensure its terms are respected at all times. The contractor shall also provide a set of services and support to the database users: 11. User interface and search facilities  1.4.3. Deliverables  The business data mentioned above must be available in the database in the form of  comprehensive standard reports in English.  Any support services and training provided in addition of those mentioned above  and detailed in the Questionnaire (see Annex 7) will be evaluated under the  award criterion AW3. If any major changes in the channel of delivery of the information/the functionalities  of the databases occur during the contract implementation, the contractor shall provide  appropriate training for users at no additional cost. The contractor shall ensure upon signature of the contract half a day training through  video/tele-conference, as well as a basic set of documentation to accommodate the  proper use of the database.  Language coverage of the support facility must be English.  Answers to any request of the Agency for support shall be provided as soon as possible  by the Contractor.  The contractor shall provide a support facility, contactable by phone and email. The  support services shall provide support on both data content questions and IT  questions.  Part 2 - Support services and training  The following support services and training are considered minimum  requirements. Tenderers not able to fulfil them will be rejected as non-compliant. 1. Support services  2. Training 