Fifth Third is also committed to helping our  customers stay in their homes, and we continue  to offer many options to help achieve this. We  recognize that finding mutually beneficial solutions  is the best way to operate. We continue to outpace  the industry in permanent modification conversions  in the government’s Home Affordable Modification  Program (HAMP). Of Fifth Third’s portfolio eligible  for HAMP consideration, more than 78 percent  of those trial plans have been converted to  permanent modifications, which is nearly double  the national average. Additionally, Fifth Third has  been providing its “You Have Options” program for  bank-owned mortgages, which offers various loan  modifications based on each customer’s specific  financial situation. We started this program in early  2007, well ahead of the government’s mortgage  modification program, and have seen great success.  We have modified $2.3 billion of these loans since  the inception of the program.  There will likely still be headwinds in 2011, in part  due to the regulatory changes that will continue to  evolve. However, our traditional banking model is  consistent with the objectives of financial reform,  and it is this traditional banking focus that we  expect will position us well for the future. We’ve  endured one of the most trying economic and  banking periods in history and we have made many  difficult decisions that we believe were in the best  long-term interests of our shareholders. We have  made the appropriate investments over time,  without indiscriminate expense cuts, in order to  preserve and increase future revenue opportunities.  Our actions and investments have positioned us  well, and we will continue to focus on enhancing  our performance in the future to enable us to  deliver results and returns that create value to you  as shareholders. Thank you for your continued support of Fifth Third.  I appreciate your loyalty, especially throughout  the difficult times, and I look forward to taking  advantage of the positive momentum we have  going into 2011. We anticipate steady, modest growth in 2011.  We’re not expecting a double dip recession but  economic activity is not at full capacity. We will  continue to execute on our core growth strategies  that we expect to build value for our shareholders,  particularly as the economy improves. Sincerely, We have made a number of positive strides over the  course of the year – a return to profitability, proactive  management of our credit portfolio, significant  improvement in our risk management capabilities,  and improved customer satisfaction scores. Many  of these positive outcomes are attributable to  the hard work and dedication of our employees  in a challenging operating environment. We have  maintained the advantages of our strong sales  culture while significantly increasing our focus on  customer satisfaction and employee engagement. Kevin T. Kabat  President and Chief Executive Officer  February 2011 6 FIFTH THIRD BANCORP Looking forward