page 54 Bombardier Inc. Annual Report 2003-04 Aircraft maintenance  and spare parts services Other activities  Labour relations and workforce Other activities carried out by Bombardier Aerospace include component manufacturing for third parties at facilities in Montréal, Canada and in Belfast, Northern Ireland, where most of the design, development and manufacture  of major airframe structures is undertaken. The total number of employees at the end of fiscal year 2004 was approximately 26,300, approximately 57% of whom are covered by collective labour agreements. In fiscal year 2004, Bombardier Aerospace negotiated a On January 14, 2004, Bombardier Aerospace announced the consolidation and integration of its regional aircraft and business aircraft spare parts organizations into the new Bombardier Bombardier Aerospace is also associated with 28 authorized service centres worldwide, with 26 centres for business aircraft and two for regional aircraft, which provide complete services to operators. Bombardier Aerospace expects to open an additional maintenance centre for regional aircraft in Tucson, Arizona in the first quarter of fiscal year 2005. Bombardier Aerospace offers maintenance and modification services in Bridgeport, West Virginia in the United States to Bombardier CRJ Series operators. Bombardier Aerospace offers maintenance services to its business aircraft customers at its six centres located in Fort Lauderdale, Florida; Indianapolis, Indiana; Hartford, Connecticut; Wichita, Kansas; Tucson, Arizona; and Dallas, Texas in the United States; as well as a service centre located in Berlin, Germany, which is a joint venture with Lufthansa.  Aerospace Parts Logistics organization. Expected benefits include increased customer satisfaction due to a shorter response time and increased operational efficiencies that will allow for reduced spare parts inventory levels. Spare parts operations will move to a single SAP$^{**}$- based operating system and will establish new distribution warehouses in Chicago, Illinois, and Frankfurt, Germany. These centrally-located warehouses will be run by the world-renowned logistics provider, Caterpillar Logistics Services. three-and-a-half-year collective agreement  with the International Association of Machinists and Aerospace Workers in Wichita, Kansas, and a three-year collective agreement with the Canadian Auto Workers in Toronto, Canada. These unions cover 1,200 and 1,800 employees respectively, and represent approximately 20% of the employees covered by collective labour agreements. Since April 2003, Bombar- dier Aerospace has been in negotiation with  its Belfast unions for an early labour contract renewal. In late January 2004, labour agree- ments for the Amicus; the Amalgamated Transport and General Workers Union; the General Machinists & Boilermakers; and the Union of Construction, Allied Trades and Technicians in Belfast, Northern Ireland, covering 4,835 employees, expired. Discussions with these unions are ongoing. No other collective agreements are up for renewal before the fourth quarter of fiscal year 2006. *T rademark(s) of Bombardier Inc. or its subsidiaries. **Delta AirElite is a trademark of Delta Corporate Identity, Inc. ** SAP is a trademark of SAP AG.