ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  69 (77) quality system allows the functioning of the IT organisation of ECHA in a repeatable  and trusted manner. In the course of the implementation of FWC666, upon mutual agreement, the parties may  update elements of the methodological framework. The framework defined by ECHA consists of:  In order to produce deliverables of acceptable quality (documents, software, services, etc.)  it is necessary to implement adequate Quality Assurance (QA) and Quality Control (QC)  activities (see sections 4.1.3.1 Internal Quality Assurance (QA) and 4.1.3.2 Internal  Quality Control (QC) for details.).  A Service Level Agreement (SLA) (see Section 7.3 below) for FWC666 defines a set of Key  Performance Indicators, Specific Quality Indicators and the Global Quality Indicator (KPI,  SQI and GQI) which are the quality measurements used to evaluate the quality of the  work delivered by the contractors. In addition to the contractual quality indicators contractors may propose a set of  compliance metrics and associated thresholds in their quality plans.  Upon request from ECHA, a quality and/or security audit of a Contractor may be performed  (also refer to section 4.1.8 Cooperation with the Contracting Authority during audits (WP  1.8)). Such audits are performed in the context of the applicable framework contract,  specific contract and quality plans. All contractors are subject to the same audit process. ECHA will monitor that the projects conform to the quality principles defined and applied  in the SLA and quality plans. All contractors are responsible for both QA and QC activities.  The set of quality plan: • Defines the roles of the different parties involved or interacting with the service  delivered by the FWC666 contractors; • Describes the communication and collaboration framework between the FWC666  contractors and the third parties involved; • Describes the overall planning, the key services and deliverables; • Describes the specific plans to be produced, implemented and revised; P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  7.2. Quality plans (QP)  • The methodologies, standards, procedures, guidelines framework offered  by the contractor .  • Definition of procedures and working instructions based on ECHA IMS  • Project management practices based on PRINCE2  • Service management practices based on ITIL  • Software development methodologies (Agile, UP/RUP)  • Continuous Integration and Continuous Delivery • Multi-party and multi-vendor management approach, detailed in Governance (WP  1.1)  • Enterprise Architecture principles, detailed in Annex 3  – 2018-2020 Target IT  Enterprise Architecture and Annex 4  –  2020-2023 Target IT Enterprise Architecture  • ECHA standard tooling (including automation), detailed in section 8.1 ECHA  standard tooling 