operAting  principles Customers ethiCs employees We believe the primary purpose of our company  is to serve our customers. We seek to “wow” our  customers with responsiveness and great products. We will conduct our business at all times and in  all places with absolute integrity with regard to  employees, customers, suppliers, community, and the environment. We are dedicated to providing a positive, challenging and rewarding work environment for all of our employees. We are dedicated to continuously improving our  quality of service, quality of communications, quality  of relationships, and quality of commitments. We seek to simplify our business process through  the constant re-examination of our methods and  elimination of all non-value-added activities. We strive to create an environment that encourages  autonomous decision-making and a sense of  ownership at all levels of the company. Although profit is not the sole reason for our  existence, it is the lifeblood that allows us to exist. Quality simplifiCation entrepreneurship profit 172 east Main street, georgetown, MA 01833 | 800 372 3172 | ufpt.c om