Management’s discussion and analysis CONSUMER & COMMUNITY BANKING Consumer & Community Banking offers services to consumers and businesses through bank branches, ATMs, digital (including online and mobile) and telephone banking. CCB is organized into Consumer & Business Banking (including Consumer Banking/Chase Wealth Management and Business Banking), Home Lending (including Home Lending Production, Home Lending Servicing and Real Estate Portfolios) and Card, Merchant Services & Auto. Consumer & Business Banking offers deposit and investment products and services to consumers, and lending, deposit, and cash management and payment solutions to small businesses. Home Lending includes mortgage origination and servicing activities, as well as portfolios consisting of residential mortgages and home equity loans. Card, Merchant Services & Auto issues credit cards to consumers and small businesses, offers payment processing services to merchants, and originates and services auto loans and leases. Selected income statement data Note: In the discussion and the tables which follow, CCB presents certain financial measures which exclude the impact of PCI loans; these are non-GAAP financial measures. JPMorgan Chase & Co./2018 Form 10-K 62 Year ended December 31, (in millions, except ratios) 2018 2017 2016 Revenue Lending- and deposit-related fees $ 3,624 $ 3,431 $ 3,231 Asset management, administration and commissions 2,402 2,212 2,093 Mortgage fees and related income 1,252 1,613 2,490 Card income 4,554 4,024 4,364 All other income 4,428 3,430 3,077 Noninterest revenue 16,260 14,710 15,255 Net interest income 35,819 31,775 29,660 Total net revenue 52,079 46,485 44,915 Provision for credit losses 4,753 5,572 4,494 Noninterest expense Compensation expense (a) 10,534 10,133 9,697 Noncompensation expense (a)(b) 17,301 15,929 15,208 Total noninterest expense 27,835 26,062 24,905 Income before income tax expense 19,491 14,851 15,516 Income tax expense 4,639 5,456 5,802 Net income $ 14,852 $ 9,395 $ 9,714 Revenue by line of business Consumer & Business Banking $ 24,805 $ 21,104 $ 18,659 Home Lending 5,484 5,955 7,361 Card, Merchant Services & Auto 21,790 19,426 18,895 Mortgage fees and related income details: Net production revenue 268 636 853 Net mortgage servicing revenue (c) 984 977 1,637 Mortgage fees and related income $ 1,252 $ 1,613 $ 2,490 Financial ratios Return on equity 28% 17% 18% Overhead ratio 53 56 55 (a) Effective in the first quarter of 2018, certain operations staff were transferred from CCB to CB. The prior period amounts have been revised to conform with the current period presentation. For a further discussion of this transfer, refer to CB segment results on page 71. (b) Included operating lease depreciation expense of $3.4 billion, $2.7 billion and $1.9 billion for the years ended December 31, 2018, 2017 and 2016, respectively. (c) Included MSR risk management results of $(111) million, $(242) million and $217 million for the years ended December 31, 2018, 2017 and 2016, respectively.