bunge 2004 annual report a focus on farmers and customers is one of bunge’s core values dedication to outstanding customer service and  why partner? product quality lies at Bunge’s core. Customer and farmer  satisfaction is one of four ways we gauge progress toward  our goal of becoming the world’s best agribusiness and food  company, and we are committed to continuous improvement in quality through our global initiatives. Our industry is complex. As global trade increases, more  commodity food products are moving among more parties and  across greater distances. Small disruptions can cause large  movements in price, affect freight availability or change risk  management equations. At the same time, concern over food  and feed safety is increasing the need for reliable and traceable  supply chains; and new premium products are creating  independent markets that can stretch from farm to consumer. Bunge has a track record of forming partnerships with  customers and others to develop the products, skills and  technologies to meet these challenges. A history of strong relationships with farmers anchors our  entire business. In addition to buying crops, we provide farmers  with market access and intelligence. In Brazil, where Bunge is  the largest fertilizer manufacturer, we supply farmers with a  full portfolio of products and services, including crop nutrients  and chemicals, agronomic services and financing. For commodity customers, Bunge creates long-term supply  arrangements that can include trade structured financing  and risk management services. We also operate identity  preservation (IP) systems. When, in 2001, retailers in the United Kingdom began  requesting poultry fed with non-biotech soybean meal, Bunge  responded. We created a hard-IP system that delivers non- biotech meal from Brazil to our warehouse in Tilbury, England,  and on to customers with complete security and traceability. Since its inception, we have more than doubled the annual  volume of product sold through the system. 16