Syngenta Business Services Health, safety, environment  and quality Environmental performance Safety performance In 2009, we established Syngenta Business  Services to integrate and standardize our  transactional services across the organization.  In two years it has rolled out its service model  across 62 countries. It is now delivering  business services in finance, procurement,  information systems and human resources –  all based on common, scalable tools and  processes. These are supporting the  implementation of our integrated strategy and  enabling us to respond with greater agility to  volatile market and economic conditions. Key achievements in 2011 included the  implementation of a standardized and scalable  payroll solution in 22 countries, covering some  80 percent of Syngenta employees. We also  extended the introduction of standard tools and  operations for purchasing and payments, which  are now in use in over 40 countries.  The health and safety of our people and our  customers, as well as the protection of the  environment, are fundamentally important to  us and to our long-term sustainability. This is  recognized in our Code of Conduct and our  relevant policies and standards. We expect our  suppliers to meet exacting HSE standards and  we monitor their performance closely.  Detailed figures on our health, safety and  environmental (HSE) performance are given  in the tables on pages 54–57. Our overall  performance was recognized by our listing in  the 2011 Dow Jones Sustainability Index for  the sixth consecutive year as one of the best  performing chemical companies worldwide.  Syngenta was one of only five chemical  companies to achieve a listing in the World  and Europe indices.  We continue to strive for industry-leading safety  performance, and in May 2011 we launched  our Goal Zero drive to eliminate incidents  and injuries across our Production & Supply  operations. Since we completed our major  investment program in May 2010, our new  plants have run at or near capacity with high  levels of HSE compliance. During the year,  our Greensboro, USA, site completed 5 million  safe work hours, and our Kaisten, Switzerland,  plant completed 20 years without losing a  single working day due to an injury incident.  In November 2011, we were saddened by  the accidental death of an employee at our  Monthey facility. We have conducted an  internal investigation into the causes of the  accident. The Swiss authorities have also  initiated an investigation. In mid-2010 we launched a best-practice  program to identify and address any process  safety issues arising in our high hazard  installations. In its first year this identified over  3,000 incidents, mostly minor, leading to  rigorous investigation of those with potential  for more serious consequences.  New safety initiatives in 2011 included an  updated program to further improve motor  vehicle safety performance, particularly for  drivers in our commercial teams, and a project  to enhance safety in our Indian distribution  operations. Across the business we recorded a 2011 illness  and injury rate (per 200,000 hours worked) of  0.44 – below our target of under 0.5 for the fifth  year in a row.  Syngenta is committed to reducing the  environmental impacts of its operations,  particularly the greenhouse gas emissions that  contribute to climate change. In 2011, our CO 2- equivalent emissions totaled 1.4 million metric  tonnes. This covers emissions within our direct  control, as well as emissions from purchased  energy, business travel and distribution.  We measure our carbon efficiency based  on kilograms of CO 2 equivalents per dollar  of operational income (kg CO 2e/$EBIT).  Our target is to reduce this figure to 0.56 by  2012, a 40 percent reduction compared with  the 2006 baseline. In 2011, we emitted 0.61 kg  CO 2e/$EBIT, translating to a 34 percent  reduction so far. Absolute numbers were higher due to increased  activities at some of our major production sites,  however, steady reductions were achieved in  all key environmental performance indicators.  For example, in water (liters/$EBIT) we achieved  an 8 percent reduction, and in energy (MJ/$EBIT)  a 7 percent reduction, compared to 2010.  Thewaywework Syngenta Annual Review 2011 37