Europol Public Information  2. The  Contractor  must perform its contractual obligations with due care, efficiency and diligence in  accordance with the highest professional standards and in accordance with the provisions of the  Framework Contract , including the Tender Specifications. 3. The  Contractor must comply with all minimum requirements provided for in the Tender Specifications, throughout the duration of the  Framework Contract . This includes compliance with  applicable obligations under environmental, social and labour law established by European Union  law, national law and collective agreements or by the international environmental, social and labour  law provisions listed in Annex X to Directive 2014/24/EU 20 , compliance with data protection  obligations resulting from Regulation (EU) 2016/679 21  and Regulation (EU) 2018/1725 22 .  4. The  Contractor  must obtain and maintain throughout the duration of the  Framework Contract  any  permit or licence required for performance of the  Framework Contract and  Specific Contract or  Purchase Order under the laws and regulations in force at the place of performance of such  Framework Contract  and  Specific Contract  or  Purchase Order . 5. The  Contractor  must at all times allocate sufficient resources to provide the goods and/or services in  accordance with the terms of the  Framework Contract  and  Specific Contract  or  Purchase Order .  6. The  Contractor  and its  Personnel  shall neither represent Europol nor behave in any way that would  give such an impression. The  Contractor  and its  Personnel  shall inform third parties that they do not  belong to the European public service. 7. Should any unforeseen event, action or omission directly or indirectly hamper performance of any  contractual obligation, either partially or totally, the  Contractor  shall immediately and on its own  initiative record it and report it to Europol. The report shall include a description of the problem and  an indication of the date on which it started and of the remedial action taken by the  Contractor  to  ensure full compliance with the obligations under the  Framework Contract . In such event the  Contractor  shall give priority to solving the problem rather than determining liability.  8. If applicable in accordance with the subject of the  Framework Contract , in order to avoid damage to  the building in which  Europol’s Premises  are located, the  Contractor  must ensure that any on-site  means of transportation of goods and/or materials are equipped with soft wheels [i.e. rubber or air  tires]. 9. For contracts concerning or involving software licensing and/or on-site installation, the  Contractor agrees that Europol does not accept any on-site inspection and/or audit of the installed software. Following a written request from the  Contractor , Europol will provide written explanation on its  compliance with the licensing restrictions and may provide outcomes from scripts.  10. The  Contractor acknowledges that this Framework Contract may be managed by personnel  providing services to Europol under separate contracts (i.e. with third parties). Such third party  personnel may therefore require access to this  Framework Contract and any  Specific Contract or  Purchase Order  under it in order to deliver their services to Europol. The third party contractors and  their personnel will be bound by appropriate prior confidentiality obligations established by means  of written agreements concluded with each of them. Europol endeavours to consider the requests  20  OJ L 94 of 28.03.2014 p. 65  21  Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of  natural persons with regard to the processing of personal data and on the free movement of such data, and  repealing Directive 95/46/EC ( General Data Protection Regulation ).  22  Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection  of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and  agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No  1247/2002/EC.  Page 27 of 79  Europol’s initials:  Contractor’s initials: 