ONE STORY  OF HOW WE HELP OUR MEDICARE CUSTOMERS  Returning Customers to Health and Productivity Paying It Forward for Connecticut Students Cigna and Achilles International – a non-profit organization dedicated to helping people with disabilities gain physical  strength and build confidence through participation in mainstream athletics – believe in helping people return to health  and productivity. Cigna and Achilles joined forces in 2012 to give Cigna’s long-term disability customers access to  Achilles programs, including coaching, training, and an opportunity to participate in races with other Achilles athletes.  Two of the first Cigna customers to benefit from the Achilles relationship were Bill Henderson, a cancer survivor who underwent surgery and 30 rounds of radiation treatment watch video  and Dominic Alexander, whose fall  from a ladder caused a traumatic brain injury watch video . Cigna’s vocational rehabilitation specialist for Bill and  Dominic referred both customers to the Achilles program and helped them create a plan to restore strength, endurance  and wellness. Gradually, through workouts and training, Bill finished the five-mile Hope & Possibility Race in New York  and Dominic completed a full marathon at Walt Disney World®. The future looks bright for Bill, who has returned to  his former occupation as an associate pastor, and for Dominic, who has a part-time occupation while volunteering in his community.  Cigna teamed with the University of Connecticut to expand its On-campus Developers Internship Program for computer  science and engineering students. The initiative gives qualified junior- and senior-year college students valuable career  experience, working directly with Cigna employees to develop web and mobile programming applications. The program  also offers future employment for students with Cigna in the Technology Early Career Development. Ann* is a community case manager with HealthSpring in Mobile, Alabama, where many HealthSpring customers  struggle with poverty. At HealthSpring, which serves the Medicare-eligible population, health care is more than pills and  procedures or billing codes and copays. Ann works directly with customers and doctors, focusing on the relationship  between patients and health care professionals.  One of Ann’s customers is Kate,* who called Ann to say she had nowhere to live. Ann found Kate staying 30 miles  outside of town in a tent. Ann immediately called Kate’s doctor and arranged for an evaluation at a local hospital  emergency room. Later, Ann worked with the hospital to transport Kate from the emergency room to a nursing facility,  where Kate received skilled therapy and the knee replacement surgery she needed. Kate still lives in the nursing home full time, but is hopeful that she might live on her own in the future. In the meantime, Kate is in a safe and  supportive environment.  *Names have been changed to ensure customer privacy. Photo (top right):  Cigna customer Bill Henderson and his Cigna vocational rehabilitation counselor Betty Sims. 12 SERVING