9,091 dealers  1,421 dealers  2,014 dealers  5,625 dealers  125 dealers  862 dealers  2,341 dealers  1,443 dealers 110 markets  28 markets  27 markets  144 markets  32 markets  68 markets  104 markets   103 markets 5,548,381 147,708 200,550 1,188,856 *  2,400 118,918 455,950  162,422  Sales Mix:  Sales Mix:  Sales Mix:  Sales Mix:  Sales Mix:  Sales Mix:  Sales Mix:  Sales Mix: 57% N. America  99% N. America  97% N. America  45% Asia Pacific  60% Europe  50% Europe  55% Europe  60% Europe 27% Europe  1% Rest-of-  3% Rest-of-  28% N. America  30% N. America  41% N. America  34% N. America 23% N. America 7% Asia Pacific  world  world  23% Europe  6% Asia Pacific  6% Asia Pacific  6% Asia Pacific  8% Rest-of- 5% S. America  2% L. America  4% Rest-of-  3% Rest-of-  5% Rest-of- world 4% Rest-of-  1% Rest-of-  world  world  world  7% Asia Pacific  world  world  2% S. America 1.800.392.3673  1.800.521.4140  1.800.521.4140  1.800.222.5500  +44.1908 610620  1.800.452.4827  1.800.458.1552  1.800.637.6837 www.  www.  www.  www.mazdausa.com www.astonmartin.com www.jaguar.com  www.volvocars.com www.landrover.com  fordvehicles.com  lincolnvehicles.com  mercuryvehicles.com customerassistance@ enquiry@  jaguarowner@  customercare@  asklr@landrover.com mazdausa.com  astonmartin.com  jaguar.com  volvocars.com CUSTOMER ASSISTANCE RET AIL VEHICLE SALES AND  SALES MIX DEALERS AND  MARKETS AUTOMOTIVE CORE AND AFFILIATE BRANDS PREMIER AUTOMOTIVE GROUP A GLOBAL OVERVIEW FINANCIAL SERVICES CUSTOMER SERVICES • Operations in  36 countries • Provides automotive  financing for Ford,  Lincoln, Mercury,  Aston Martin, Jaguar,  Land Rover, Mazda  and Volvo dealers  and customers • Hertz and its affiliates, associates  and independent licensees  represent what the company  believes is the largest worldwide  general use car rental brand and  one of the largest industrial and  construction equipment rental  businesses in North America • Operations in more than 150  countries and jurisdictions • More than 7,200  locations worldwide • A total service experience for  Ford, Lincoln and Mercury owners  available only at Ford, Lincoln and  Mercury dealerships — designed  to deliver customer satisfaction  and repeat purchase intent • Parts engineered to Ford Motor  Company specifications • Technicians trained and certified  specifically on Ford, Lincoln  and Mercury vehicles • Designed, engineered  and recommended by  Ford Motor Company  and available in Ford,  Lincoln and Mercury  franchised dealerships, Ford authorized  distributors and select  major retail accounts  • Wide range of customer  accessories designed  to accent Ford, Lincoln  and Mercury vehicles • Major customers include Mazda,  Volvo, Jaguar, Land Rover and  competitive make vehicle dealers • Major customers include Ford,  Lincoln and Mercury vehicle dealers,  commercial customers and fleets  of Ford Motor Company vehicles • Providing comprehensive  vehicle service contract and  maintenance programs  Motorcraft Parts Ford Extended Service Plan and  Automobile Protection Corporation Ford Extended Service Plan (ESP) Automobile Protection  Corporation (APCO) Genuine Ford Accessories Ford ESP & APCO Ford ESP APCO Motorcraft Parts Genuine Ford Accessories 2004 HIGHLIGHTS CUSTOMER  ASSISTANCE 1.800.727.7000 1.800.654.3131 « • More than $168  billion in managed  receivables • Approximately  3.1 million vehicle  financing contracts • Expanded U.S. suburban  locations to more than 1,250 • Expanded the Hertz Prestige Collection  to more than 100 locations worldwide • Expanded NeverLost to more  than 42,000 units • Introduced brand and model  reservability to its #1 Club and  #1 Club Gold rental programs • Expanded Sirius Satellite Radios  to more than 29,000 units • Introduced wireless, high-speed  Internet connections at five  major U.S. airport locations • Lincoln was the “#1 Nameplate  in Customer Satisfaction with  Dealer Service” according to the  J.D. Power and Associates 2004  Customer Service Index Study • Record overall service satisfaction  performance as measured by  Ford Motor Company’s Customer  Viewpoint service experience survey • Daily Parts Advantage launch  completed. Record parts availability  and on-time delivery for Ford,  Lincoln and Mercury dealers • Growing lineup of  exciting new products:  20” wheels, Sport Liner™  (carpeted bedliner) and  chrome bug shields • Managing more than 1.4 million active contracts • Managing more than 5.4 million active contracts • New product lines  including electric fuel  pumps, chassis parts,  shocks, struts and  starter assemblies  • Industry-leading sales of over 2 million vehicle service contracts www.fordcredit.com www.hertz.com www.genuineflmservice.com  www.customersaskford.com www.genuineflmservice.com www.easycare.com www.motorcraft.com www.fordaccessoriesstore.com www.lincolnaccessories.com www.mercuryaccessories.com Ford ESP APCO Genuine Ford Accessories Motorcraft Parts Ford/Mercury  1.800.392.3673 Lincoln 1.800.521.4140 9 7 * As an unconsolidated subsidiary, Mazda sales are not consolidated into Ford Motor Company vehicle unit sales.  Only vehicles built by Ford for Mazda are included in total Ford unit sales summaries. OPERATIONS