ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  65 (77) • When more than three major issues are raised during the Acceptance Testing, the  Acceptance Testing may be interrupted and the software may be rejected.  • When more than six minor issues are raised during the Acceptance Testing, the  Acceptance Testing may be interrupted and the software may be rejected.  Unless otherwise agreed, all outstanding defects shall be fixed as soon as possible, within  1 month from the acceptance unless otherwise agreed. Without prejudice to the terms  specified in Article I.15 of the Draft Framework Contract, the warranty period as mentioned  below shall be automatically extended of the time between acceptance and fix of all  outstanding defects.  Without prejudice to the relevant provision of FWC666 on compensation and termination,  if after three attempts at acceptance, the software still fails to meet the terms of the  specific contract, ECHA shall have the following options:  In the case the tests have been satisfactory, ECHA shall issue a documented statement or  certificate of acceptance that shows the acceptance date and mentions any reservations it  may have regarding the services.  ECHA reserves the right at the level of a specific contract to provisionally accept  deliverables resulting from subtasks or work packages in order to allow the subsequent  subtasks or work packages to be executed. ECHA will perform an overall final acceptance  test of all the deliverables of the specific contract as a whole and provide final acceptance.  In such circumstances, the Agency reserves the right to withhold a certain percentage of  the payment concerning the sub-task or work packages until final acceptance of all the  deliverables of the specific contract (please refer to sections 6.1 Specific contract types  and 6.2 Conditions applicable to all contract types and to the Framework Contract).  After acceptance, a warranty as specified in Article I.15 of the Draft Framework Contract  applies.  In order to ensure alignment and consistency of all deliverables resulting from multiple  specific contracts which are strongly interrelated, for example multiple specific contracts  each of which is contributing to the construction of the same final software product, in  addition to the acceptances that exist at the level of specific contract, an overall 'final'  acceptance of the product may also take place. Namely, although some deliverables may  have been accepted within a specific contract to allow the subsequent specific contracts  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  • To require the contractor to supply, without charge, a replacement or additional set  of software;  • To accept and retain part of the software, at a reduced price agreed between ECHA  and the contractor;  • To refuse the software and cancel the specific contract on recovery of sums unduly  paid.  Statement of Acceptance Options after 3 failed acceptance test cycles  Final Acceptance of an IT product delivered via multiple specific contracts  Defect  Description  Critical issue  a defect that prevents the user to use the software for its purpose  Major issue  a defect that will prevent the user to use one or more functionalities  of the software.  Minor issue  a defect that will not prevent the user to use any functionality.  However the implementation of the functionality is considered faulty  and requires a modification. 