Europol Public Information  f. Specific Contract: a written agreement concluded between Europol and the Contractor primary for the provision of consultancy, project  management and tailored training services and, if required by  Europol, for the acquisition of Goods, software and hardware  and related deployment  and maintenance services in accordance with Article I-4 of this Contract;  g. Service Level Agreement (SLA): the Service Level Agreement referred to at Article I-10 which  shall describe the service level requirements and the credit  scheme for breach of SLA. The SLA shall be based on the  Contractor’s model SLA and shall form Annex III to the Framework Contract . h. Timesheets:  a written document confirming attendance and the number of  Working Hours performed by the relevant Contractor’s Personnel, as well as an explanation of the work performed with  sufficient detail to permit Europol to undertake verification and  dedication of the work using a template to be provided by  Europol.  i. Place of Origin:  for the purpose of Article I-10 (“Specific provision related to  travel and reimbursements”), the city in which the Contractor’s  registered office is located or, with Europol’s prior written  permission, the city in which the Contractor’s Personnel is  habitually resident; j. Benchmarking  Benchmarking is an assessment process which: tests, evaluates  and measures the performance of the contractor by comparison  with similar products provided by other companies; and/or  analyses the evolution of the relation between the prices laid  down in the FWC and the market prices for similar products.  k. Delivery note  Note in duplicate duly signed and dated by the Contractor or his  carrier, giving the Specific Contract number and particulars of the  goods delivered to be countersigned by Europol and returned to  the Contractor or his carrier. This note acknowledges the fact  that the goods have been delivered and in no way implies  conformity of the goods with the Specific Contract.  l. Warehouse Receipt  Receipt listing all Goods (temporarily) stored at the Contractor’s  warehouse facilities.  m. Optional Services: Trade-back service if offered by the Contractor in compliance  with Annex I and Article I-13;  Page 6 of 79  Europol’s initials:  Contractor’s initials: 