Table of Contents The table below, read together with the reconciliation on the previous page, represents gross profit for our segments reconciled to net income attributable to shareholders of Crawford & Company. * See table on the previous page for a reconciliation of segment operating earnings to Net income attributable to shareholders of Crawford & Company. 23 % Change from Prior Year Year Ended December 31, 2018 2017 2016 2018 2017 (In thousands, except percentages) Revenues Before Reimbursements: Crawford Claims Solutions $ 361,107 $ 365,074 $ 341,555 (1.1)% 6.9 % Crawford TPA Solutions: Broadspire 405,335 390,583 382,657 3.8  % 2.1  % Crawford Specialty Solutions 304,529 350,175 385,074 (13.0)% (9.1)% Total, before reimbursements 1,070,971 1,105,832 1,109,286 (3.2 )% (0.3 )% Direct Expenses: Crawford Claims Solutions $ 284,241 $ 289,399 $ 267,645 (1.8 )% 8.1  % % of related revenues before reimbursements 78.7% 79.3% 78.4% Crawford TPA Solutions: Broadspire 296,111 284,529 277,802 4.1  % 2.4  % % of related revenues before reimbursements 73.1% 72.8% 72.6% Crawford Specialty Solutions 197,592 234,283 262,330 (15.7 )% (10.7 )% % of related revenues before reimbursements 64.9% 66.9% 68.1% Total segment direct expenses 777,944 808,211 807,777 (3.7 )% 0.1  % % of related revenues before reimbursements 72.6% 73.1% 72.8% Segment Gross Profit:  Crawford Claims Solutions $ 76,866 $ 75,675 $ 73,910 1.6 % 2.4 % % of related revenues before reimbursements 21.3 % 20.7 % 21.6 %  Crawford TPA Solutions: Broadspire 109,224 106,054 104,855 3.0 % 1.1 % % of related revenues before reimbursements 26.9 % 27.2 % 27.4 %  Crawford Specialty Solutions 106,937 115,892 122,744 (7.7)% (5.6)% % of related revenues before reimbursements 35.1 % 33.1 % 31.9 % Total segment gross profit 293,027 297,621 301,509 (1.5)% (1.3)% % of related revenues before reimbursements 27.4 % 26.9 % 27.2 % Segment Indirect Costs:  Crawford Claims Solutions $ 67,030 $ 58,148 $ 59,539 15.3  % (2.3 )% % of related revenues before reimbursements 18.6% 15.9% 17.4%  Crawford TPA Solutions: Broadspire 72,315 67,830 68,335 6.6  % (0.7 )% % of related revenues before reimbursements 17.8% 17.4% 17.9%  Crawford Specialty Solutions 55,901 62,474 57,103 (10.5 )% 9.4  % % of related revenues before reimbursements 18.4% 17.8% 14.8% Total segment indirect costs 195,246 188,452 184,977 3.6  % 1.9  % % of related revenues before reimbursements 18.2% 17.0% 16.7% Segment Operating Earnings: Crawford Claims Solutions $ 9,836 $ 17,527 $ 14,371 (43.9)% 22.0 % % of related revenues before reimbursements 2.7 % 4.8 % 4.2 % Crawford TPA Solutions: Broadspire 36,909 38,224 36,520 (3.4)% 4.7 % % of related revenues before reimbursements 9.1 % 9.8 % 9.5 % Crawford Specialty Solutions 51,036 53,418 65,641 (4.5)% (18.6)% % of related revenues before reimbursements 16.8 % 15.3 % 17.0 %