3. The Upload Support Package window provides four options for data collection. If you have  been contacted by IBM Support due to your system calling home or you have manually  opened a call with IBM Support, you will have been given a  PMR number . Enter that PMR  number into the  PMR  field and select the snap type, often referred to as an  option 1, 2, 3,  4 snap , as requested by IBM Support (Figure 7-74). In our case, we enter our PMR  number, select snap type 3 (option 3) because this will automatically collect the statesave  created at the time the node restarted, and click  Upload . Tip:  You can use  https://www.ibm.com/support/servicerequest  to open a service  request online. 4. The procedure to generate the snap on a FS9100 system, including the most recent  statesave from each node canister, starts. This process might take a few minutes  (Figure 7-75). 292  IBM FlashSystem 9100 Architecture, Performance, and Implementation Figure 7-75 Task detail window Figure 7-74 Upload Support Package window