Now, the caseworker can use Content Manager OnDemand to gain deeper  insight about the customer, when it comes to complaints. This section describes how Content Manager OnDemand and FileNet P8 can be  integrated using the Content Federation Service for Content Manager  OnDemand (also referred to as CFS-OD or FileNet Content Federation Services  if the general capability is addressed).  The basic design of FileNet Content Federation Services is to federate content  from non-P8 repositories into FileNet P8 by creating a catalog in FileNet P8 that  has information about all external items that should be accessible through  FileNet P8 clients or applications.  The second design principle of FileNet Content Federation Services is that this  integration is transparent to the user and the applications. All federated content  looks like it is a native FileNet P8 content object.   Chapter 11. Implementing an IBM Content Manager OnDemand system use case  375 Figure 11-36 Search results from Content Manager OnDemand presented in the  caseworker desktop 11.4.4 Configuring FileNet Content Federation Services to integrate  Content Manager OnDemand with a FileNet P8 catalog