TSE:FTS In 2001, Newfoundland Power received national and local recognition for customer care and business excellence. Canadian Electricity Association Environmental Commitment and Responsibility audit and an ISO audit during the year. Reports from these audits were positive indicating no corrective action was required by the Company. Newfoundland Power remains strongly committed  to conducting its business in the most environmentally responsible manner possible. In June, the Company  was presented with the Newfoundland and Labrador Provincial Environment Award for its demonstrated commitment to environmental awareness and protection. Preventative maintenance programs, electrical safety training and public awareness campaigns continue  to be integral components of Newfoundland Power’s focus on safety. Enhanced transmission and distribution line inspection practices, ongoing maintenance of its Hydro Dam Safety Program and upgrades to hydroelectric plants and substations enabled the Company to deliver a greater level of safety to employees and the public throughout 2001. Newfoundland Power believes investing in leadership is the first step in achieving a true growth environment for its employees. Leadership training, professional development assignments, job shadowing and strategic recruitment practices enable the Company to ensure its employees are among the best trained, most productive and customer- focused in the industry. FORTIS Inc. 2OO1 Annual Report 12 Operations - Newfoundland Power