10. A Conversation with  Gale Klappa 11. Connections Snapshots of Southern  Company assets and  reliability, as seen through the eyes of our customers, shareholders, and  employees. Our Chief Financial Officer  answers questions about the company’s financial  performance.  20. Financial Review 64. Board of Directors and  Management Council 68. Shareholder Information  and Glossary  Southern Company is the premier super-regional energy company in the Southeast, serving 4 million customers. Our goal is to lead the industry in customer satisfaction while earning superior risk-adjusted returns and delivering a sustainable and growing dividend to shareholders. Our strength is in our people, whose talent, experience, understanding of the business, diversity, and community involvement are our most important assets. We also have the hard assets, including nearly 37,000 megawatts of generating capacity and more than 27,000 miles of high-voltage transmission  lines. We emphasize reliability in the way we run the business to serve the interests of our customers and shareholders. We set financial and operational targets that we believe are realistic. We are disciplined in our decision-making. We keep our promises and stick to the businesses and markets that we know best. And we are committed to improving our environment in responsible ways. 1 SO 2OO2