GLYPH<129> Virtualization. Increasing server efficiency, commonly referred to as virtualization, is critical in today’s IT world as it reduces costs and improves operational efficiency through server consolidation, improved server availability, elasticity and sustainability. Using VMWare 5.1, the Amdocs CES suite is fully certified to run in a virtualized production environment. Services The extent of services provided varies from customer to customer. Our services engagements can range in size and scope from deploying single point solutions to orchestrating large-scale transformation projects. Depending on the customer’s needs, system implementation and integration activities are often conducted jointly by teams from Amdocs and the customer. In some cases, Amdocs personnel provide support services to the customer’s own implementation and integration team, which has primary responsibility for the task. In other cases, we take a primary role in facilitating implementation and integration. In yet other instances, customers require turnkey solutions, in which case we provide full system implementation and integration services. Our services portfolio includes: We offer a broad suite of services to advise, transform, support and optimize business and technology processes. We provide business consulting, systems integration, ITO and key value process operation (VPO) managed services, managed transformation and product support to assist our customers with their business strategy, system implementation, integration, modification, consolidation, modernization and ongoing support, operation, enhancement and maintenance needs. In addition, we offer comprehensive learning services to help our customers develop competency in their Amdocs systems and applications. Our services methodology incorporates rigorous focus on the people, processes and technology of an organization, and we invite active customer participation at all stages to help prioritize and implement time-critical system solutions that address the customer’s individual needs. GLYPH<129> Business Consulting Services — These services cover the project lifecycle and range from assessment and advisory services to optimization services that measure and improve business and operational performance, and help to define the project strategy, scope and implementation path of business solutions to deliver tangible business and operational value. GLYPH<129> Systems Integration and Transformation Services — This suite of services allows us to act as a prime integrator from program management and project deployment to solution implementation and operations. We have developed advanced methodologies, industry best practices and pre-configured tools to deliver a cohesive implementation plan, including solution architecture, organizational change management, learning and development, benefits realization modeling and sales channels optimization, in addition to high-quality systems and applications testing. Our holistic approach ensures that people, processes and technology are fully aligned with our customer’s vision and goals. GLYPH<129> Managed Services — Our portfolio of strategic sourcing services is tailored for service providers to gain competitive advantage and improve business results through long-term ITO and VPO services. Amdocs’ data center and cloud-based IT outsourcing services includes IT technology, VPO and application development and maintenance services, application operations, system modernization and consolidation and IT management. Whether our customer’s IT environment includes Amdocs products, third-party software or in-house and legacy systems, our specialized services span the industry landscape across mobile, wireline, broadband, cable and satellite. We support new and existing lines of business, such as pay television and M2M, as well as new business entities, including second brand, MVNO and greenfield. Our VPO services, such as order-to-activation, billing operation, revenue assurance, data warehousing and business intelligence management, combine innovative technology with business expertise to reduce costs and enhance customer experiences. Our managed services models can be leveraged to support day-to-day operations and strategic business objectives. GLYPH<129> Product Support Services — These services are designed to help our customers solve key challenges and to protect and maximize their investment in our products throughout the entire product life cycle. Our global product support organization uses industry-recognized methodologies and provides support options, including online services and personalized interactions. 23