Corporate Governance Report  | continued The Compliance and Ethics organisation supports  these initiatives, with designated Compliance  Coordinators in place in every market where CRH  has a business presence. Their role is to support  local management to ensure that the conduct of  employees complies with the law and our codes,  and to help sustain the overriding message that in  CRH “there is never a right business reason to do  the wrong thing”. Sustainability and Corporate Social Responsibility  (CSR) concepts are embedded in all CRH  operations and activities. Excellence in the areas  of health and safety, environment and climate  change, governance, and people and community  is a daily key priority of line management. The  Group’s policies and implementation systems are  summarised on page 6 and are described in detail  in the Sustainability Report, which is typically  published in June in respect of the previous  calendar year and is available on the Group’s  website. During 2012, CRH was again recognised  by several leading socially responsible investment  (SRI) agencies as being among the leaders in its  sector in these areas. The Company is not owned or controlled directly  or indirectly by any government or by any  corporation or by any other natural or legal person  severally or jointly. The major shareholders do not  have different voting rights. Between 31 December 2012 and 25 February  2013, the Company has been advised that The  In November, the Chairman and senior executives  hosted a capital markets day for investors and  sector analysts in London, which was repeated in  New York. The day included presentations on  various aspects of CRH’s operations and strategy,  and provided an opportunity for investors and  analysts to meet with CRH’s senior executive and  divisional management team. The full suite of  presentations and a video recording of executive  presentations is available on the CRH website. Communications with shareholders are given high  priority and we communicate with shareholders in  a number of ways. There is regular dialogue with  institutional shareholders and proxy voting  agencies, as well as presentations and webcasts  at the time of the release of the annual and interim  results. Conference calls are held following the  issuance of interim management statements and  major announcements by the Group, which afford  Directors the opportunity to hear investors’  reactions to the announcements and their views  on other issues. Interim management statements  are issued in May and November. Major  acquisitions are notified to the Stock Exchanges  in accordance with the requirements of the Listing  Rules. In addition, development updates, giving  details of other acquisitions completed and major  capital expenditure projects, are usually issued in  January and July each year.  Capital Group Companies, Inc. has decreased its holding to 28,182,547 (3.87%) and that  BlackRock, Inc. has increased its holding to  35,977,552 (4.95%). During 2012, the Board received and considered  reports on the issues raised by investors in the  course of the presentations and meetings. News releases are made available in the Media  section of the website immediately after release to  the Stock Exchanges. Webcasts of key investor  briefings are broadcast live and are made  available as recordings in the Media section. In addition, we respond throughout the year to  correspondence from shareholders on a wide  range of issues. The Chief Executive presented an overview of  CRH strategy to shareholders at the 2012 Annual  General Meeting. All other general meetings are called Extraordinary  General Meetings (EGMs). An EGM called for the  The Company’s Annual General Meeting (AGM),  which is held in Ireland, affords individual  shareholders the opportunity to question the  Chairman and the Board. All Directors attended  the 2012 AGM. The Notice of the AGM, which  specifies the time, date, place and the business to  be transacted, is sent to shareholders at least 20  working days before the meeting. At the meeting,  resolutions are voted on by way of a poll using an  electronic voting system. The votes of  shareholders present at the meeting are added to  the proxy votes received in advance and the total  number of votes for, against and withheld for each  resolution are announced. This information is  made available on the Company’s website  following the meeting. Communications with Shareholders Sustainability and Corporate Social  Responsibility Substantial Holdings General Meetings * BlackRock, Inc. has advised that its interests in CRH shares arise by reason of discretionary investment management arrangements entered into by it or its subsidiaries. ** In 2012, CGC advised the Company that, with effect from 1 September 2012, the holdings of CRMC and Capital Group International, Inc. (‘CGII’), which were previously  reported separately, would be reported in aggregate by CGC, the parent of both CRMC and CGII. Name 31 December 2012 31 December 2011 31 December 2010 Holding/Voting  Rights % at year  end Holding/Voting  Rights % at year  end Holding/Voting  Rights % at year  end BlackRock, Inc.* 28,961,677 3.98% 28,961,677 4.02% 28,235,082 3.98% The Capital Group Companies, Inc. (‘CGC’)** 35,763,581 4.92% - - - - Capital Research & Management Company (‘CRMC’)** - - 69,367,916 9.64% 77,242,667 10.89% Harbor International Fund 21,999,275 3.02% 21,999,275 3.05% - - Legal & General Group Plc 22,496,003 3.09% - - - - Norges Bank (The Central Bank of Norway) 21,543,277 2.96% 21,543,277 2.99% 21,707,149 3.06% Templeton Global Advisors Limited 21,503,171 2.96% 21,503,171 2.99% - - UBS AG 26,380,604 3.63% 26,380,604 3.66% 26,380,604 3.72% As at 31 December 2012, the Company had received notification of the following interests in its Ordinary share capital: 52 CRH Substantial Holdings