What matters are our customers – and what matters to them. Plain and simple. They are the reason we con- tinue to grow and prosper. In a tough economy, nothing could be more important. They are the reason we con- tinue to expand our global network of offices. As of 2002, we had 167 offices in 54 countries. The needs that shape and drive their businesses continue to shape and drive ours. The problems they face are the problems we learn to anticipate and solve. They are the reason we continue to push the boundaries of technology. They are the rea- son we continue to introduce innovative products. They are the reason we continue. 11 expd 02