ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  17 (77) • Multilateral meeting (e.g. multiple sectors of ECHA and multiple ECHA  Contractors) usually planned monthly in advance, but could be called upon request  at a mutual agreed date and time  • Steering Committee meetings , typically on a quarterly basis, chaired by the  Contracting Authority and focusing on the strategic aspects of the contract and risk  management  • Regular meetings in the context of contract management, • Regular meetings related to security aspects, • Regular meetings related to servicing products • etc. • Interactions in the context of the operational follow-up of all actions identified in  the execution of the Work Packages of the FWC666  • Interactions in the context of contract management, all deployment and operations  support activities  • Interactions in activities related to security and IT for business continuity and  It must be noted that the abovementioned list of meetings is mainly linked to the overall  governance of the FWC666.  In addition, more  operational oriented meetings  and ad hoc meetings can also take  place, which steer the provision of the services. Examples of these meetings are (non- exhaustive list): On request of ECHA,  ad-hoc coordination can also be organised within two working  hours’ notice. The attendees from FWC666 side will depend on the objectives of these ad  hoc coordination meetings. As for the organisation of the meetings, all meetings are hold via (Video) Conference calls  but co uld also be held at ECHA’s  premises  upon ECHA’s request/ agreement. It is expected  that about 95% of the meetings take place via (Video) Conference calls. Each contractor produces and maintains action lists tracking at least the actions assigned  during meetings. The action lists must reflect the status of the action implementation at  any time. The action lists must be available to ECHA via a dedicated area of ECHA’s  knowledge base (ref. to section 8). The definition and implementation of a pragmatic and effective interaction model between  the contractors (both Lots) and with the Contracting Authority is a key activity for the  FWC666 contractors to perform following the kick-off of the contract. The key objective of this interaction model is to establish a structured and effective  communication and collaboration framework between the parties (the Contracting  Authority and contractors).  In the context of the FWC666 contracts, the contractors will interact mainly with  project/service managers and their teams in ECHA and a number of horizontal functions  in IT like middle and senior management, IT programme management, Enterprise  Architecture, ITFITS (IT For IT Services) or ICT Help Desk. Outside IT, they will mainly  interact with ECHA Business (product managers, key users, process owners, project  executives)  In general (non-exhaustive list), a brief description on the interactions between the  contractors and the Contracting Authority is identified below:  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.1.1.1. Interaction with ECHA 