2002 REVIEW OF OPERATIONS The Ramp Up: Rapid Response to the Demand for Offshore Traditionally, service companies spent many years building up their largest relationships. However, with the rapid mainstream accept- ance of international vendors, the process of relationship building is now dramatically accelerated, with clients willing to commit to large, complex and strategically important initiatives at the onset of, or only a few months into, the relationship. As Cognizant has ascended the value chain and dramatical- ly expanded its capacity to achieve large-scale business transformations, it has distinguished itself as one of only a few companies in the industry able to ramp up quickly with top IT talent to deliver stellar results at significant cost savings. The arrangement between Cognizant and MetLife, a leading provider of insurance and other financial services, illustrates Cognizant’s responsiveness and success at maximizing the IT and business benefits of large-scale offshore initiatives for its indus- try-leading clients. When the relationship began, MetLife was new to offshore. Cognizant met with MetLife’s management to discuss the offshore process and guide them in the selection of appropri- ate applications. Unlike other offshore providers, Cognizant works closely with its customers in leading change and delivering business value, rather than passively execut- ing projects. Cognizant’s well-honed processes for offshore knowledge transfer and change