 2019  Contract number: [ complete ]  II.15.3 Claims and liability  II.16. REDUCTION IN PRICE  II.16.1  Quality standards  II.16.2  Procedure  II.16.3  Claims and liability  II.17. SUSPENSION OF THE IMPLEMENTATION OF THE FWC  II.17.1  Suspension by the contractor  Any claim for liquidated damages does not affect the contractor’s actual or potential liability or  the contracting authority’s rights under Article II.18.  If the contractor fails to provide the service in accordance with the FWC or a specific contract  (‘unperformed obligations’) or if it fails to provide the service in accordance with the expected  quality levels specified in the tender specifications (‘low quality delivery’), the contracting  authority may reduce or recover payments proportionally to the seriousness of the unperformed  obligations or low quality delivery. This includes in particular cases where the contracting  authority cannot approve a  result , report or deliverable as defined in Article I.6 after the  contractor has submitted the required additional information, correction or new version. A reduction in price may be imposed together with liquidated damages under the conditions of  Article II.15.  The contracting authority must  formally notify  the contractor of its intention to reduce payment  and the corresponding calculated amount. The contractor has 30 days following the date of receipt to submit observations. Failing that,  the decision becomes enforceable the day after the time limit for submitting observations has  elapsed. If the contractor submits observations, the contracting authority, taking into account the  relevant observations, must  notify  the contractor: Any reduction in price does not affect the contractor’s actual or potential liability or the  contracting authority’s rights under Article II.18.  (a) of the withdrawal of its intention to reduce payment; or (b) of its final decision to reduce payment and the corresponding amount,. If the contractor is affected by  force majeure , it may suspend the provision of the services under  a specific contract.  29 