the nature of united technologies /  otis UTC Fuel Cells’ record sale came in March when Verizon bought seven stationary PC25™ systems to power a critical call-routing center on Long Island, New York. When the project is completed in 2003, the center will house the world’s largest fuel cell installation, a distinction now held by the Connecticut Juvenile Training Center where UTC Fuel Cells placed six PC25 units in 2001. Each can produce 200 kilowatts of electricity, enough to power 100 homes. PC25 systems also were sold in 2002 for use at the New York Aquarium, the Rebekah Baines Johnson Health Center in Texas, and the Petrobras energy company’s research and development center in Rio de Janeiro. More than 250 PC25 units have been delivered worldwide since 1991. Pratt & Whitney’s large commercial engine and aftermarket businesses lined up new multi-year agreements to provide fleet management and other services for Asiana Airlines, Air Jamaica and other carriers. Pratt & Whitney Canada expanded its relationship with Wideroe by signing an eight-year fleet management plan agreement covering all of its PW121 and PW123 engines. Investments aimed at further increasing Pratt & Whitney’s aftermarket and service capabilities included the opening of a Customer Training Center in Beijing, in partnership with the China Aviation Supplies Import & Export Group Corporation, and the opening of a new Advanced Systems Technologies (AST) service center in Quebec, Canada, the first such facility outside the United States. AST centers specialize in removing coatings from metals using ultra-high water pressure in a patented, robot-controlled process that is environmentally friendly, non-abrasive and chemical free. Pratt & Whitney also launched a new service at the U.S. Air Force Air Logistics Command in Oklahoma to provide specialized coatings for military aircraft and engine components. To help Pratt & Whitney Canada maintain its leadership position in servicing corporate aircraft, Pratt & Whitney Engine Services tripled the size of its fly-in engine repair and service hangar at Harrison Marion Regional Airport in West Virginia. In May, Pratt & Whitney Canada’s Singapore servicef acility, which provides repair and overhaul services for the PW901A and Hamilton Sundstrand APS32000 auxiliary power units on the Airbus A319/A320 and A321 aircraft families, achieved certification as a Center of Excellence for APUs. Pratt & Whitney also expanded its successful collaboration with MTU Aero Engines and Mitsubishi Heavy Industries Inc. as the two companies became risk and revenue sharing partners in development of the PW6000 engine for 100-seat aircraft. The companies have collaborated on other Pratt & Whitney engine programs. Sikorsky swooped into 2002 by winning the U.S. Navy’s first-ever contract to maintain a Seahawk® helicopter squadron. Sikorsky received the contract, worth $4.3 million over three years, in early January to service 13 SH-60B Seahawk helicopters based at Naval Air Station Mayport in Florida. 2002 year in review 19 In addition to new product sales, aftermarket business was another bright star, eclipsing 40 percent of total revenue as joint ventures, acquisitions and other investments expanded UTC’s universe.