2004 ANNUAL REPORT TO SHAREHOLDERS Our customers speak  — Through letters, electronic messages, telephone calls and other com- munication vehicles, our customers let us know what is on their minds. Here is a sampling of  comments from customers about their experiences with AEP and its operating units. A huge thank you to the American Electric Power crew that restored our power  at 2 a.m. Christmas Day. All of these folks went above and beyond their duty,  working in the dark in frigid temperatures. Thanks also to the families of the  electric workers who had to modify holiday plans so that their husbands, dads,  brothers and uncles could work in unbelievable conditions to make us comfort- able. We truly appreciate all their efforts and are very grateful for each of them!  —  COLUMBUS, OHIO It’s time for central Ohio to reach out and support the American Electric Power  crews who continue to work around the clock to restore power to the Columbus  area. Our family, along with thousands of our neighbors, suffered the effects of  losing power for several days. This has been no small sacrifice in comfort, warmth  and convenience, especially during the holiday season. Through this, however,  there are heroes that we seem to have forgotten or, at times, blamed. Those heroes  are the AEP employees who are working day and night, some suffering extreme  discomfort through the night, outdoors and away from their families, to bring  normalcy back to our community. —  BLACKLICK, OHIO Thank you so very much for all the time and effort you all put toward regaining  our power. We appreciate every minute of every cold, wet, dangerous day and  night you spent working. We appreciate all the endless hours of stress and dealing  with the public you spent. Most of all, we appreciate the fact you were taken from  your families during the holidays to be there for all of us, to make our holidays  more bearable.  —  DANVILLE, OHIO Just a note to thank you for your superb efforts in restoring power to the Columbus  area. Considering the magnitude of this storm, you did an outstanding job. We  have been a customer since 1956 and will always remain so. —  COLUMBUS, OHIO I would like to take this opportunity to express our sincere appreciation for the  quick response you gave us to help our fair. We purchased a new ride and we des- perately needed additional lighting for this ride. I made a phone call this morning  and by 3:00 this afternoon the lights were installed. Talk about service!!! It is very  important to our small community to have a service company that still believes  in SERVICE.… Thank you, PSO, for being a company that still helps out the local  causes. —  Carnival Chairman, Fort Cobb District Fair  — FORT COBB, OKLA . 7 Indiana Michigan Power has  approximately 576,000 customers.  Principal industries served  include primary metals, transportation  equipment, electrical and electronic  machinery, fabricated metal products,  rubber, plastic products and chemicals. Indiana Michigan Power Company,  organized in 1925, is headquartered  in Fort Wayne, Ind., and encompasses  AEP’s service territories in Indiana  and southwest Michigan. Appalachian Power has approxi- mately 1 million customers. Major industries served include  coal mining, primary metals, chemicals  and textile mill products. Appalachian Power Company, organized  in 1926, is headquartered in Charleston,  W.Va., and provides service to AEP  customers in West Virginia, Virginia  and Tennessee, including customers of  Kingsport Power Company. MARSHA RYAN President and Chief Operating Officer  INDIANA MICHIGAN POWER COMPANY DANA WALDO President and Chief Operating Officer APPALACHIAN POWER COMPANY