on-premises API Recall List will access Salesforce system to retrieve all the customers based  on a recall product ID, and generate this list of recalled customers. Note:  To understand Salesforce Account and Asset object relationship refer to the  following document: https://trailhead.salesforce.com/en/content/learn/modules/field_service_maint/f ield_service_maint_assets . In the second flow, called Hybrid API, you should have a ServiceNow account with a running  instance to view the new incidents that are created for the recalled customers. If you are not  familiar with this, refer to section 6.8.2, “IBM App Connect event-driven flow to Salesforce,  Google and Slack SaaS applications” on page 329 for more details on IBM App Connect  integrate with ServiceNow. Perform the following steps to create the flow: 6.9.5 Create simulated on-premises API flow  1. Log on to IBM App Connect Designer. a. On the Dashboard in IBM App Connect Designer, click  New  Flows  for an API.  b. Enter a name that identifies the purpose of your flow, for example APIRecallList. c. Create the model named RecallAssetList. This defines the object you are working with;  in this case, we are generating a list of customer records. d. On the Create Model panel, there are two tabs: a Properties tab and an Operations  tab. Properties are required to define the structure of the object that the API will work  with. Use product name as  ID , fill in all the properties as shown in Figure 6-264 on  page 348. e. The Array of Objects called Account List, which consists of AccountName, AssetName,  InstalledDate, Status and SerialNo, represents the API Response. Figure 6-264 Properties defined for RecallAssetList 348  Accelerating Modernization with Agile Integration