ENGINEERING THE FLOW OF COMMUNICATION 20 It’s what we do. We help communication  flow better within organizations and between companies and customers. Systems, software and services— these are the tools we use to engineer solutions. You’ll see a few of them on the following pages. Visit pb.com to see even more. From creation to integration, each step in the flow of communication is critical. By applying technology and process improve- ments to mail and documents, we make communication flow better each step of the way.