Document code:  PRO-0027.06  Security level:  Internal  Effective date:  15/01/2019  ICT Governance  3.5.7. Communication about Service Transition Activities  TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  47  of  92 The  iCAB Change Manager  is responsible for ensuring that the communication plan and  messages are ready before approving the change and for driving the communication to  take place as planned.  The extent and timing of communication about the Service Changes depends on the  extent of the changes. The Service Manager is responsible for planning and driving the  communication.  The extent and timing of communication about upcoming Change Releases depends on  the extent of the changes. In any case, it should take place sufficiently early before go- live. The Service Manager (Change Manager) and the Product Manager are jointly in  charge of planning and driving the communication. Maintenance work does not produce changes at similar scale as Projects. Yet in most  cases, the changes will be visible and important to the users. Communication is a core tasks in managing Projects. In general, a Project has a  communication plan. The Product Manager is often in charge of planning and driving the  communication towards customers, though this can be shared with the Project Manager as  necessary. Occasionally, most notably when the project affects external stakeholders, the  Communication unit provides dedicated support to the project.  The Project Manager regularly reports on the status of the project in the Project Board.  Minutes of the Project Boards are internal documents accessible to everybody in ECHA.  Programme Board meeting documents and minutes are accessible for everyone at ECHA.  Information about Programmes is published on the ECHAnet in the ICT pages, including  links to Programme Board meeting documents and current Programme Plans. See later section in this document regarding communication methods and formulation of  communication messages in general. Some specific aspects regarding Service Transition  are described below.  Programmes and Programme Boards  Maintenance work  Direct Service Changes  Projects and Project Boards  • The Programme Managers are responsible for driving sufficient communication  about their Programme towards their stakeholders.  • The Programme Managers are responsible for the information about their  Programme on the ECHAnet  • The Heads of Unit of the Information systems Directorate are responsible for the  reporting to the IT DPB  The IT DPB  receives  regular reports  on the  status of the IT programmes . 