In our use case, we created three required tasks and two optional tasks within  our case type in IBM Case Manager Builder, as shown in Figure 5-10. The next few sections describe each task that we created. The Initial Large Request task involves the CSR and the Specialist roles. This  required task is started if the total amount involved is equal to or greater than  5000. The CSR receives a work item to send the Customer Thank You  Correspondence document to the customer. After the CSR completes this task,  the Specialist gets a work item to attach the Evidence Correspondence  document type to send to the customer. This is the task that we focus on for this  use case.  Chapter 5. Implementing the IBM Case Manager use case  89 Initial Large Request task Figure 5-10 The tasks for the use case in Case Manager Builder