Chapter 5 Improving Security,  Governance, and Cloud  Reliability In This Chapter Finding out Why Cloud Security Matters Security is top on the list of any IT manager who’s thinking  about the cloud. Whether you’re looking at creating a private  cloud, leveraging a public cloud, or implementing a hybrid  environment, you must have a security strategy. M any companies contemplating the addition of the  cloud into their IT strategy are concerned about three  key issues: security, accountability, and reliability. This chapter presents best practices that can help you improve  security, build a reliable and resilient environment, and put  proper controls in place to meet governance requirements. ▶  Understanding the nuances of cloud security ▶  Ensuring accountability through proper governance ▶  Establishing the right service delivery levels for your company ▶  Asking the right questions These materials are the copyright of John Wiley & Sons, Inc. and any  dissemination, distribution, or unauthorized use is strictly prohibited.