8 Troubleshooting This chapter provides information about how to fix some common issues with IBM Cloud  Private. It shows you how to collect log information and open a request with the IBM Support  team.  This chapter has the following sections: GLYPH<SM590000> 8.1, “Common errors during the IBM Cloud Private installation” on page 274 GLYPH<SM590000> 8.2, “Network configuration errors” on page 277 GLYPH<SM590000> 8.3, “Common er rors when installing a Helm chart” on page 281 GLYPH<SM590000> 8.4, “Common errors when running applications” on page 286 GLYPH<SM590000> 8.5, “Opening a support case” on page 287 ' Copyright IBM Corp. 2 019. All rights reserved. 273