Achieved significant, organic growth in our services business. Another promising aspect of hp’s diversified approach is our IT Services business. Here we achieved 14 percent revenue growth—fueled by consulting rev- enues that were up 28 percent, and orders that topped $1 billion. We believe this growth reflects a fundamental shift in the way customers want to be served. More and more, our enterprise customers are telling us they want to talk to one company about linking their business transformation needs with their IT implementations. We invest- ed substantially in people during the year to meet this increasing need, hiring more than 1,700 consultants—an impressive achievement, considering the especially tight talent pool in the industry. We intend to continue grow- ing our consulting business organically through hiring, and will analyze other possibilities for capitalizing on this important arena.  Capitalized on our market clout in imaging and printing to fuel solid growth. This year, our unparalleled imaging and printing businesses achieved several notable milestones. This shows that hp is not content to rest on its laurels, but is committed to increasing our lead in the markets that we create. Total revenues surpassed $20 billion—up 10 percent compared with the year-ago period. We gained market share in laser printing, upping our share to 61 percent of the total market. To give you an appreciation of hp’s position in this core business, we shipped more laser printers in our fourth quarter than our nearest competitor shipped in its entire year. Became the world’s largest consumer technology supplier. Our consumer business, which includes home PCs, notebooks, PDAs, personal storage devices, inkjet printers and supplies, scanners, digital cameras and photo printers, grew 30 percent during the year. In addition to capitalizing on favorable market dynamics, our momentum in this business can be attributed to a revitalized hp brand, world-class manufacturing and distribution opera- tions, a leading retail and online presence, a rich set of product configurations and innovative partnership mod- els. In 2001, we plan to extend our reach into key markets in Europe, Asia and Latin America and continue to differentiate hp through innovative offerings that enrich people’s lives.  Began to use hp’s strengths to deliver exceptional customer experiences. In reinventing hp, our primary focus has been on customers. We are carefully examining how to improve every aspect of the customer experi- ence lifecycle: how to better deliver on customer needs; how to develop deeper, more strategic relationships; how to engender unmatched loyalty. This year, we launched our first total customer experience (TCE) initiatives—includ- ing everything from better customer support programs to new and innovative go-to-market strategies. In the spirit of “what gets measured gets done,” we developed a comprehensive set of analytics to measure our progress along key customer relationship metrics and, going forward, the compensation of our senior leaders will be tied  to delivering on our TCE goals. While we learned a number of important lessons in FY00, the one that stands out the most is the sheer power of aspiration. As a company, we aspire to become a winning e-company with a shining soul: a company that leads in our core businesses; a company that uses the Internet and new technology to run our company and inter- face with customers; a company that displays uncompromising integrity, a passion for good citizenship and serves as a model of inclusion in the workplace and the marketplace; a company that uses its inventive capabilities to Changing the world: It’s aspiration that drives us 15 letter printed on hp LaserJet paper - Another highlight from our IT Services business included growing revenue 12 percent this year. Despite our pro- gress in delivering solid revenue growth in core components of our IT Services business, we are not satisfied with our profitability and will make profitable growth a key focus during FY01.  - Our share of the inkjet market is 41 percent, and our market share is twice that of our nearest competitor.We enter FY01 with a reengineered product line—bottom to top—across all categories, placing us in an excellent competitive position. - FY00 was an outstanding year for other important imaging product categories, too. For example, revenue in our image capture business grew 40 percent, including growth in digital cameras and photo printers, up 302 per- cent for the year.