Document code:  PRO-0027.06  Security level:  Internal  Effective date:  15/01/2019  ICT Governance  3.5.8. Records and Documents  TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  48  of  92 Service Operations is also responsible for the management of service levels and service  level agreements with outsourcing Contractors. In fact, the operative IT work is largely  outsourced.  Managing outsourced operative work is a core responsibility of the  Service Team . Therefore, the outsourcers are responsible for the largest share of the  operative processes, which are not within the scope of the ECHA ICT Governance.  Operative IT work includes for example application management, user support, application  and infrastructure monitoring, maintenance break planning, software patching, incident  management, and the operative implementation of a number of horizontal aspects.  Operative IT work implements the  ITIL Service Operation lifecycle phase , and  concentrates on providing the implemented Services for consumption in a stable, reliable,  and cost efficient way, while at the same time remaining flexible and receptive to  controlled changes and continual improvement. • CAB related files (ECHA DMS, under the Service’s activity code based DMS  folder structure, please see earlier sections).  • Maintenance work fil es (ECHA DMS, under the Service’s activity code based  DMS folder structure, please see earlier sections).  • Programme Related documents, including Programme Board documents (ECHA  DMS, under the Programmes activity code)  • Project files and records (ECHA DMS, under the Project activity code), at  minimum o link to the related, approved version of the Final Investment Vision  document (only when the Project is part of an ongoing Investment)  o Project Initiation Document  o Communication Plan  o minutes of Project Board meetings  o Project Closure Report  • Release Management files (ECHA DMS, under the Release Management activity  code)  • iCAB Change Requests • iCAB files • PLA-0015 IT BCP - IT Continuity Technical Preparedness Plan  3.6. Operative IT work including ITIL Service Operations 