Washington Trust Bancorp, Inc. 2002 Annual Report To best serve this growing and increasingly diverse client base, we made additions and enhancements to our suite of business products and services. Through  our online business banking service we made it possible for our customers to access cash management services over the Internet.  Other upgrades to this service include email  alerts for account activity and enhancements to the online bill payment system. To ensure our customers’ understanding of the online banking system and its features, members of the Washington Trust staff began making personal visits to these companies to provide initial training, and follow up with toll-free telephone technical support.  Recognizing that leasing can be a cost-effective way for our business clients to manage some of their finances, we promoted our equipment leasing program in 2002. The  Our equipment leasing program provides up to 100 percent financing – including ‘soft costs’ – on new and used equipment ranging from computers and software to medical/dental equipment, portable build- ings, office furniture, and security systems. Our enhanced online business banking service makes it easy for our clients to manage their accounts right from their own computers. Dominion Diagnostics, a biomedical technology company located near our North Kingstown branch in the Quonset- Davisville Port and Commerce Park,  is an example of a business banking relationship that includes commercial loans and equipment leasing. And our  relationship with the company doesn’t stop there – a number of their 60+ employees became personal banking customers by opening new personal accounts and obtaining mortgages. five