IV.7.  SPECIFIC PROVISIONS RELATING TO ALL INFORMATICS SERVICES  IV.7.1.  Types of  Services IV.7.1.1.  Unless the framework contract specifies to the contrary,  Informatics services  shall be provided,  both  Intra muros  and  Extra muros , during the contracting authority’s  Normal working hours  on  Normal working days. IV.7.1.2.  Training relating to the use of the  Products IV.7.1.3.  Consultancy relating to the use of the  Products  IV.7.1.4.  Technical  Documentation  of the  Products  IV.7.1.5.  Integration work  IV.7.1.6.  Informatics engineering and maintenance  IV.7.1.7.  Software  development, maintenance and related activities  Page 32 of 40  Training shall be provided at the sites of the contracting authority in Lisbon, unless otherwise  specified. Training shall be addressed to users of the  Product and to the technicians  responsible for support within the contracting authority. The number of participants for each  course shall be determined by mutual agreement between the Parties at the time of signature  of the specific contract. Training and course materials must be available English.  When training is provided on the contracting authority premises, the infrastructure necessary to  the courses (buildings, data-processing equipment, video equipment etc.), the administrative  organisation of the courses (planning, notifications, and evaluation) and the reproduction of  course  documentation  shall be provided by the contracting authority.  Consultancy  Informatics Services  consist of transmitting know-how for the use of the  Products  covered by the framework contract. They shall be provided in Lisbon unless otherwise  specified.  These  Informatics Services shall relate to the drafting of any technical  Documentation in  relation to the Products covered by the framework contract.  Technical  Documentation shall be available in English. It shall be intended for users, both  experienced and inexperienced, and for the contracting authority’s technicians responsible for  support or maintenance. The contractor shall produce the Documentation on the basis of the  content and structure specifications notified to it by the contracting authority. Reproduction of  Documentation shall not form part of the service.  This type of service not being covered by maintenance specific contract aims at ensuring the  correct operation of the contractor's  Products  in an evolving multi-manufacturer environment.  Informatics Services  are performed on the basis of integration specifications communicated by  the contracting authority. They may be provided on site in Lisbon unless otherwise specified.  Informatics engineering consists of building and implementing projects of data-processing  infrastructure ( system software , telecommunications networks etc.) and maintenance on the  basis of specifications provided by the contracting authority. Work shall be provided on site in  Lisbon unless otherwise specified.  This consists of  Software development, maintenance and related activities (e.g. studies,  consultancy,  Documentation , quality assurance etc.) using the standard the contracting 