TSE:FTS Operations - Canadian Niagara Power Canadian Niagara Power PB aE | INSIDE io 22 to Customers iin Cents/kWh == 5 constant $2001 ee completed which more effectively redistributes the electricity load to customers of Fort Erie. A Voltage Conversion Program, which will lead to a near doubling of voltage levels for the majority of the distribution system, was one of the key areas of focus to improve service quality and reduce system losses.  The Company has established aggressive corporate targets to ensure customers are provided with a superior level of service.  In 2001, Canadian Niagara Power significantly exceeded the performance standards set by the OEB with respect to response times, service connection and accessibility, including achieving a service level of answering over 90 per cent of customer calls within 30 seconds.  Safety of employees, customers and the general public is at the forefront of all Company business, both strategic and operational. In 2001, Canadian Niagara Power was recognized for its strong safety performance receiving two Electrical and Utilities Safety Association Certificate of Merit awards for achieving a full year of operations without any employee lost time due to injuries. The Company commenced implementation of its Safety Management System in 2001 to complement its previously implemented Environmental Management System. Canadian Niagara Power has made significant investments in information  capabilities to better serve customers. FORTIS Inc. 2OO1 Annual Report 22