Contents Financial Highlights . . . . . . . . . . . . . . . . . . .1 Letter to Shareholders . . . . . . . . . . . . . . . . .2 Board of Directors . . . . . . . . . . . . . . . . . . .4 Executive Officers and Key Members of Management . . . . . . . . . . .5 Growth  . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Innovations . . . . . . . . . . . . . . . . . . . . . . . .10 Solutions . . . . . . . . . . . . . . . . . . . . . . . . .14 Partners . . . . . . . . . . . . . . . . . . . . . . . . . .24 Securities & Exchange  Commissions Form 10-K Corporate Information