Contract number: ECHA/2020/666  I.13. INTERINSTITUTIONAL FWC  I.14. SERVICE PROVIDED ON THE PREMISES OF THE CONTRACTING  AUTHORITY  I.15.2 QUALITY STANDARDS  I.15.1 SERVICE LEVEL AGREEMENT  I.15. QUALITY OF SERVICE  13  The software deliverables will be materially error free for a period of 6 [six] months after  acceptance and after each installation of an upgrade or update. The warranty period is  extended by the sum of the recovery times for all critical and major issues, where the  Agency cannot use the software deliverable during the warranty period. After the warranty  period, when requested, the Contractor shall, following best professional practices as  The Contractor warrants that software supplied or developed under the FWC will not fail to  execute its programming instructions due to defects in materials and workmanship when  properly installed and used on the device designated by the Contractor. It shall be devoid  of any deliberate mechanism which leaves it under the Contractor's control after supply to  the contracting authority. It shall meet the operating requirements, specifications and  characteristics specified in the Contractor's documents or laid down in the FWC or specific  contracts.  The Contractor shall provide the services in accordance with the quality requirements of  Annex I (Technical Specifications), and with technical norms, standards and procedures  based on best professional practice in the informatics field. With respect to contract  management, the Contractor shall provide the services in accordance with ISO 9001 or  equivalent. Quality standards may be revised in line with market developments . Without prejudice to Articles II.6, II.15 to II.18, the Service Level Agreement (SLA) in  Annex VIII shall apply in the delivery of the services.  If the access card is not returned on the day it expires, the contracting authority may claim  liquidated damages of 100 EUR for each day of delay up to a maximum of EUR 1000. This  represents a reasonable estimate of fair compensation for the damage incurred. If necessary for  performance of a specific contract , the contracting authority may give the  personnel  of the contractor access to its premises by means of an access card. The access  card remains the property of the Agency and must be returned to the Agency upon request,  upon expiry or in cases where the application conditions are no longer met.  I.13.3  If the contractor has a complaint about the conclusion, performance or termination  of a specific contract, the contractor remains bound by its obligations under the  FWC and other specific contracts.  I.13.2  Each contracting authority is responsible for the particular specific contracts it  awards.  I.13.1  This FWC is interinstitutional. The lead contracting authority acts on its own behalf  and on behalf of the bodies listed in the title of the FWC as the contracting  authorities, which provided the lead contracting authority with a power of attorney  before FWC signature. The lead contracting authority signs the FWC and any  amendments on behalf of itself and of all other contracting authorities. 