Europol Public Information found at Article I-14 of Annex 3 - draft framework contract. Storage costs shall be as specified in Annex C  – Financial Tender Form.  Deliveries to Europol Premises must take place on working days (excl. Europol’s official holidays) between  08:30 and 17:00 hrs. The same times apply for the provision of services by the contractor within Europol’s  Premises. Deliveries have to be announced 24h before delivery by e-mail (e-mail address to be provided  by Europol). Large deliveries should be announced 48h in advance.  Europol may agree on delivery dates and times with the contractor upon placement of the purchase  order/ specific contract. Europol requires just-in-time deliveries. The contractor is required to commit to  respect Europol’s delivery requests.  Europol prefers full deliveries. Partial deliveries can be accepted specifically after Europol’s approval. In  the case of a large shipment for which certain items take longer, or, in cases of urgency, when a complete  delivery is not ready for shipment, Europol may request a split order. Split orders shall be delivered at no  additional cost for Europol.  A delivery note or packing slip which lists items and their serial number as well as Europol’s order number  must accompany each delivery.  Each container/ package must be clearly labelled, with the corresponding order number and content.  Due to security precautions, all deliveries are inspected and scanned prior to acceptance. Any damaged  or suspicious packages will be refused. For this reason the contractor must ensure that deliveries reach  Europol in good condition and have package slips clearly visible on the outside of the packaging. The  contractor must accept and bear related costs where failure to comply with this condition occurs.  Due to security precautions, drivers and deliverymen must be able to identify themselves by way of valid  passport or driving licence. The contractor must inform Europol prior to each delivery on the name of the  transport company.  Any pallets used for delivery will be removed by the contractor upon the following delivery.  In addition, the contractor shall comply with the delivery requirements defined in the framework  contract.   Page 29 of 35  o Maintenance, including tests, measurements, adjustments and parts replacement,  performed specifically to prevent faults from occurring.  o The care and servicing by qualified personnel for the purpose of maintaining  equipment and facilities in satisfactory operating condition by providing for systematic  inspection, detection and correction of incipient failures either before they occur or  before they develop into major defects.  • Preventive Maintenance – Onsite (HQ, JWF13, DR, and future sites):  o Timely access to patches, software updates on all active components will be also  provided together with advice on their application when required.  o Minimum quarterly reporting on security vulnerabilities and supplier advised  firmware/software upgrades directly to the Europol ICT Operations team via email.  • Preventive Maintenance – Offsite:  7.4.5. Requirements for Maintenance  Mandatory requirements are: 