Crane’s culture of continuous improvement can be seen throughout the Company and is demonstrated daily by everyone, everywhere. Doing more with less, operating more efficiently, listening more intently to the Voice of the Customer – all of these and many more have contributed to our record operating margin in 2012 and to our expectation that we can increase that margin once again in 2013. On these pages, we highlight just a few examples, including the Viking Johnson Fast Track service, that make the difference by improving the ways in which we operate. continuous improvement 14