ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  38 (77) external (knowledge base, user manuals, guidance, data glossary, application  management, etc.)  Considering the large number of parties involved, there is a general need for working  group meetings, training, workshops, demonstrations, missions, support activities, service  meetings, technical meetings, and review activities. These include:  The items reported below, are also part of the activities anticipated in relation to  maintenance work that is carried out in the scope of this work package: The deliverables expected in this area of work are essentially the same as those indicated  under Grow (WP 7) (see section Deliverables).  When applicable (e.g. when the service for the product under development is in place),  the following deliverables are also expected:  • Provide ECHA with the deliverables agreed (e.g. source code, documentation,  completed test plans, etc.)  • Deploy all the performed developments (e.g. a release)  • Verify deployed package(s), e.g. by smoke testing the system  • Provide early life support  • Participate in meetings organised by the product managers to define the scope of  the work  • Define and agree release and deployment management plans in line with business  priorities  • Define the technical options to implement the requested features  • Define the best test strategy according to the functional or technical scope  • Define the deliverables impacted by the requested features to be provided  • Define the work breakdown / story points and planning indicating the time frames,  effort, and prepare the quotations to be validated by ECHA  • Maintain the release notes  • Prepare, attend and/or perform training sessions and demonstrations • Participate in official coordination and/or technical missions also to specific user  organisations or to a third party. The scope of the mission can consist of the  following activities (not exhaustive):  o General information on ECHA IT portfolio  o Setup, start-up and support of related capabilities,  o On-site training  • Missions are assimilated to workshops, and include preparation, execution and  reporting.  • Corrective maintenance (WP 6.2) work package: Activities  • Service support (WP 6.3) work package: Activities • Corrective maintenance (WP 6.2) work package: Deliverables P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.5.1.2. Deliverables  Extended support 