151 ANNUAL REPORT 2010 Number of employees Americas The  Nether- lands United  Kingdom New  Markets Holding  and other  activities Total 2010 Employees – excluding agents 11,358   4,652  4,056   4,026  316  24,408  Agent employees 1,600   470  82   914  –  3,066  TOTAL 12,958  5,122 4,138  4,940 316 27,474 2009 Employees – excluding agents 12,714 4,852 4,759 2,498 267 25,090 Agent employees 1,480 658 92 1,062 – 3,292 TOTAL 14,194 5,510 4,851 3,560 267 28,382 2008 Employees – excluding agents 13,431 5,226 5,068 3,000 254 26,979 Agent employees 1,641 945 121 1,739 – 4,446 TOTAL 15,072 6,171 5,189 4,739 254 31,425 Summarized assets and  liabilities per segment Americas The  Nether- lands United  Kingdom New  Markets Holding  and other  activities Elimi- nations Total 2010 ASSETS VOBA and future servicing rights  2,589  135   752   189   –   –   3,665  Investments general account 93,645 37,173 9,269 2,811 293  (3) 143,188 Investments for account of policyholders 59,353 23,058 57,693 6,138 –  (5) 146,237 Investments in associates 85 59 9 576 4  – 733 Deferred expenses 7,806 296 3,327 292 –  – 11,721 Other assets  9,936 11,195 2,211 1,222 30,824  (28,629) 26,759 TOTAL ASSETS 173,414 71,916 73,261 11,228 31,121  (28,637) 332,303 LIABILITIES Insurance contracts general account  68,476   20,992   9,026   2,012   –   –   100,506  Insurance contracts for account of  policyholders  42,792   23,413   8,594   2,851   –   –   77,650  Investment contracts general account  16,420   5,986   679   152   –   –   23,237  Investment contracts for account of  policyholders  16,573   –   49,642   3,312   –   –   69,527  Other liabilities 13,180 17,445 2,449 1,044 7,694  (3,854) 37,958 TOTAL LIABILITIES 157,441 67,836 70,390 9,371 7,694  (3,854) 308,878 SHARPENING OUR FOCUS