The following table presents consumer credit-related information with respect to the scored credit portfolio held in CCB, AWM, CIB and Corporate. Consumer credit portfolio As of or for the year ended December 31, (in millions, except ratios) Credit exposure Nonaccrual loans Net charge-offs/(recoveries) Net charge-off/ (recovery) rate 2020 2019 2020 2019 2020 2019 2020 2019 Consumer, excluding credit card Residential real estate $ 225,302 $ 243,317  $ 5,313 $ 2,780  $ (164) $ (92) (0.07)% (0.04)% Auto and other 76,825 51,682  151 $ 146  338 $ 456  0.51 0.88  Total loans - retained 302,127 294,999  5,464 2,926  174 364  0.06 0.12  Loans held-for-sale 1,305 3,002  — 2  NA NA NA NA Loans at fair value 15,147 19,816  1,003 438  NA NA NA NA Total consumer, excluding credit card loans 318,579 317,817  6,467 3,366  174 364  0.06 0.12  Lending-related commitments 57,319 40,169  Total consumer exposure, excluding credit card 375,898 357,986  Credit Card Loans retained 143,432 168,924  NA NA 4,286 4,848  2.93 3.10  Loans held-for-sale 784 —  NA NA NA NA NA NA Total credit card loans 144,216 168,924  NA NA 4,286 4,848  2.93 3.10  Lending-related commitments 658,506 650,720  Total credit card exposure 802,722 819,644  Total consumer credit portfolio $ 1,178,620 $ 1,177,630  $ 6,467 $ 3,366  $ 4,460 $ 5,212  0.99 % 1.11 % (j)(k)(l) (m) (a) (b)(c)(d) (d) (e)(f) (g) (h) (g)(i) (i) (i) (a) Includes scored mortgage and home equity loans held in CCB and AWM, and scored mortgage loans held in Corporate. (b) At December 31, 2020 and 2019, excluded operating lease assets of $20.6 billion and $22.8 billion, respectively. These operating lease assets are included in other assets on the Firm’s Consolidated balance sheets. Refer to Note 18 for further information. (c) Includes scored auto and business banking loans and overdrafts. (d) At December 31, 2020, included $19.2 billion of loans in Business Banking under the PPP. Given that PPP loans are guaranteed by the SBA, the Firm does not expect to realize material credit losses on these loans. Refer to Credit Portfolio on pages 112-113 for a further discussion of the PPP. (e) In the third quarter of 2020, the Firm reclassified certain fair value option elected lending-related positions from trading assets to loans. Prior-period amounts have been revised to conform with the current presentation. (f) Includes scored mortgage loans held in CCB and CIB. (g) Credit card, home equity and certain business banking lending-related commitments represent the total available lines of credit for these products. The Firm has not experienced, and does not anticipate, that all available lines of credit would be used at the same time. For credit card commitments, and if certain conditions are met, home equity commitments and certain business banking commitments, the Firm can reduce or cancel these lines of credit by providing the borrower notice or, in some cases as permitted by law, without notice. Refer to Note 28 for further information. (h) Includes billed interest and fees. (i) Also includes commercial card lending-related commitments primarily in CB and CIB. (j) At December 31, 2020 and 2019, nonaccrual loans excluded mortgage loans 90 or more days past due and insured by U.S. government agencies of $874 million and $1.1 billion, respectively. Prior-period amount of mortgage loans 90 or more days past due and insured by U.S. government agencies excluded from nonaccrual loans has been revised to conform with the current presentation; refer to footnote (e) for additional information. These amounts have been excluded from nonaccrual loans based upon the government guarantee. In addition, the Firm’s policy is generally to exempt credit card loans from being placed on nonaccrual status, as permitted by regulatory guidance. (k) At December 31, 2020, nonaccrual loans included $1.6 billion of PCD loans. Prior to the adoption of CECL, nonaccrual loans excluded PCI loans as the Firm recognized interest income on each pool of PCI loans as each of the pools was performing. (l) Generally excludes loans under payment deferral programs offered in response to the COVID-19 pandemic. Includes loans to customers that have exited COVID-19 payment deferral programs and are 90 or more days past due, predominantly all of which were also at least 150 days past due and therefore considered collateral-dependent. Collateral-dependent loans are charged down to the lower of amortized cost or fair value of the underlying collateral less costs to sell. (m) Average consumer loans held-for-sale and loans at fair value were $18.3 billion and $20.4 billion for the years ended December 31, 2020 and 2019, respectively. Prior-period amounts have been revised to conform with the current presentation; refer to footnote (e) for additional information. These amounts were excluded when calculating net charge-off/(recovery) rates. 115 JPMorgan Chase & Co./2020 Form 10-K