ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  26 (77) shall coordinate the contribution from all contractors.  Improvements can address any of the factors to provide the services under the FWC666. The Contractor must propose at least once a year, improvements regarding any of the  following:  Such proposals must be duly documented and integrated into future activities to be  addressed in the frame of the pertinent SCs when applicable. CSIP is an inherent function included in the management of the implementation of the  FWC666. CSIP is measured by outputs that prove the effectiveness of the improvements. The CSIP process covers: The Contractor submits CSIP proposals to the Contracting Authority for further analysis  and comments. The CSIP process is documented in the QPR. The Contractor reports on  CSIP to the Contracting Authority at regular intervals.  The Contractor supports improvement proposals that come at a cost for ECHA by a solid  and measurable cost-benefits analysis. ECHA reserves the right to accept or reject  projected costs for improvement based on an assessment of such analysis. If  improvements bring equal, if not bigger, benefits to the Contractor, they shall share the  implementation cost with ECHA proportionally.  CSIP proposals may also refer to service comprised of yet unspecified elements equivalent  to the other services/technologies in scope of the Framework Contract. In this particular  case, a bilateral mechanism to accommodate new services in the Framework Contract is  foreseen in Art. I.5.4 ‘Innovation Procedure’ of the Framework Contract.  The contractor shall prepare, in close consultation with ECHA, an offer based on a suitable  combination of corresponding, similar service elements with respect to those already  foreseen in the Framework Contract. Any remaining gaps and mismatches shall be filled  with reasonable and realistic estimates of the expert labour required to deliver the new  service, utilising, to the extent possible, the relevant profiles defined in Annex 11. On agreement, where appropriate, the innovation shall be reflected in specific contracts  and/or the Framework Contract. Disagreements on innovation related issues shall be  resolved in accordance with the governance mechanisms foreseen for this Framework  Contract. ECHA reserves the right to accept or reject any initiative under the CSIP.  The contractor must cooperate with the Contracting Authority or any specified third party  on its behalf on requests for audit on the Contractor's premises.  It is expected that the Contracting Authority may conduct quality process audits and  security audits in the Contractor's premises. The audit will be conducted by the Contracting  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.1.8. Cooperation with the Contracting Authority during audits (WP  1.8)  • The overall CSIP process follow up, • Improvement identification and selection, • The management of the execution of the improvements, either in the form of  innovation projects or service change. • service quality and/or a reduction of costs to the contracting authority;  • use of new methods/technologies to support digitalisation and automation;  • coordination with other  ECHA’s  contractors and/or involved stakeholders.