22 (77) ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  the FQP and that adequate training is provided to the whole teams as to implement the  QA process when delivering the services.  The contractor must ensure the enforcement of the SLA and trigger corrective actions in  case of deviations.  The contractor must also ensure that if quality issues are detected, the necessary  corrective measures are taken. The contractor ’s quality officer(s) must provide supervision  and guidance for the implementation of the quality throughout the whole duration of the  FWC666. The contractor must keep in mind the mandatory methodology for all services in  scope of the FWC666. All the deliverables resulting from the QA activities shall be stored in ECHA knowledge  base.  The contractor is requested to keep records of all the internal quality inspections and  available to ECHA upon request.  The objective of this activity is to perform internal quality review of all deliverables and  services prior to delivery to ECHA to ensure that all quality criteria are complied with  consistently.  The Internal Quality Control staff of the contractor shall check the compliance of all  activities and deliverables with the Quality Objectives and with the FWC666 Standards and  Procedures. Furthermore, IQC is to ensure that all contractual binding documents and all  quality plans are adhered to and consistently applied across all activities.  This activity covers also the effort required to complete the review cycle of deliverables:  All the deliverables resulting from the QC activities shall be stored in ECHA knowledge  base.  The Contractor must be aware that any defect in its quality system will result in a quality  burden shifting to the Contracting Authority, and in a decrease of quality of service for the  users. The Contracting Authority therefore reserves the right to issue complaints in case  of such burden shifting and/or decrease in quality (see also Section 7.3).  The contractor is responsible for managing delivery risks; reporting to ECHA is via the  Monthly Service Reports (MSR) and the Quarterly Portfolio Report (QPR). Risk  management must be integrated into all main management related activities and meetings  and escalated up to the FWC666 governance when needed. On escalated risks, ECHA  reserves the right of evaluating mitigation plans and ask for changes.  Besides delivery risks, ECHA carries out overarching risk management at the level of  project/change release/initiative. A joint Risk Management meeting will take place  regularly to address all risks that deserve joint management. The risk management activities must adhere to ECHA Risk Management methodology (see Annex 9  –  Preventive and risk-based approach to management (PRO-0079)).  A risk register at FWC666 level must also be made available to ECHA via a restricted area  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.1.3.3. Risk Management (RM)  4.1.3.2. Internal Quality Control (QC)  • Provide the author's replies to technical and quality review comments, given by  ECHA and/or any other party involved in the service, on submitted deliverables;  • Participate in the review meeting(s) to clarify the author's replies to review  comments and reach agreement on the implementation of review comments and  review meeting decisions. 