The Hartford’s claims operation reached out to victims, added staff to expedite the additional work, and used the latest technology to make claims processing as fast as possible. To date, more than 96 percent of the claims were settled with 90 percent of claimants rating The Hartford’s response favorably.  For policy holders like the Bennetts, the challenge of a remark- able hurricane season was made more bearable by The Hartford. division worked on the Bennett’s case as well as the 51,000 other claims processed following the 2004 hurricane season. Four hurri- canes hit Florida and the Southeast in two months. Jennifer Kreinik of The Hartford’s Southeast Personal Lines Claim Service Center  in Tampa, FL, was the first to respond with a check to the Bennetts within a week. That allowed them to begin their reconstruction. “We do the absolute best we can to help everybody,” adds Jennifer.  17