Document code:  PRO-0027.06  Security level:  Internal  Effective date:  15/01/2019  ICT Governance  Service Transition Service Strategy The  Service Strategy  concentrates on strategic direction and management of the service  portfolio by aligning IT and business. The key questions are: which new services should be  built, which ones should be improved, which ones should be retired and what is the right  allocation of financial and personnel resources to the work in the different areas. At ECHA,  this is the realm ECHA’s strategic documents. The  Service Design  concentrates on designing the services by translating the service  strategy into design and detailed specifications so that they deliver maximal value for the  customers and stakeholders, both in content and in quality, that the services have a good  cost-benefit ratio, and that fit-for-purpose processes and working methods are applied,  and that in general the service has the right content.  At ECHA, this is the realm of close co-operation between business, IT programmes and IT  Horizontal Functions in order to produce concrete plans for the future of the services in  the form of IT Investment Visions, IT Programme Plans and IT Project plans. Service  Design work is equally about keeping in touch with the customers and stakeholders,  understanding their view on the current state of the services, (what is working and what is  not) based on their experience as consumers of services. The  Service Transition  concentrates on making the transition from the plans to running  services in production, ready for consumption. This means building, changing, testing and  deploying services, IT products and other assets to implement and/or to change and  improve the service as necessary. At ECHA, this is the realm of projects, (software)  maintenance and change work, releasing and deployment control and of application  delivery.  TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  8  of  92