Document code:  Security level:  Effective date:  ICT Governance  PRO-0027.06  Internal  15/01/2019  Sub folder  Description  Category  Type  Content  Projects  Links  Links to Project folders  that implement  Changes to the Service,  including improvements  to Service’s IT Products Maintenance  Folder  Maintenance work  related files  Operations  Documents related to  providing Service  Operations  Technical  files  Files  For example,  configuration files  related to the team  delivering the systems  or the tools used.  Reports  Operational and  Management Reports  Reports  Files, Links  For example, Remedy  statistics on resolution  times  Other  Files that do not have a  clear place in the above  hierarchy  Folder  Files  3.5. IT Work Execution including ITIL Service Transition The  ITIL Service Transition lifecycle phase  is implemented as part of the IT work execution  and concentrates on making the  transition from the changes planned by Service  Design to implemented Service changes, ready for customer consumption . This  covers all activities related to building, changing, testing and deploying the Products and  components underpinning the Service as well as changing the Service in other terms (for  example, improving hours of availability or service level) as necessary. In general, IT work can be categorised into  Project work, Maintenance work, Service  changes and cross-utting work . In the IT Programme Plans, all work should be  categorised into one of these categories. It may also happen that during execution of the Programme Plans further analysis of the  work leads to a change in the category, for example, if a CAB concludes that certain work  cannot be performed as Maintenance but needs to be performed as part of a Project. TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  33  of  92