Europol Public Information o Ensure proper cleaning of dust on top of the racks and the roof of the cold isles. The  cleaning also must include the area inside the racks (excluding any Europol equipment  installed) and the Data Centres floor.  o Once yearly visit of the Europol Data Centres (HQ, JWF13, DR and future sites). The  maintenance will be scheduled in agreement with Europol.  • Corrective Maintenance  o All racks – Maintenance and Support of the existing racks, cabling and all their active  and passive components including their management tools.  o When a component fails, the tenderer is required to replace the component/device  with a component/device with equivalent characteristics that can be managed from  the existing management platform. • Data Centers and Satellite Equipment Room cleaning  • Floors that needs to be polished to reduce the static charge;  • under raised floors, but cables that may lay there may not be moved;  • access doors of MERs and SERs inside and out including card readers;  • all horizontal surfaces like window sills (SERs), energy meters (MERs) etc.;  • removal of all visible dust in/from all racks, including top of rack; cable trays where  cables may not be moved; front and back doors; inside and outside of racks; reachable  side panels; bottom of rack; PDUs and cable managers;  • Under raised floor:  o Vacuuming  o Under floor removal of dust  o Vacuuming cable ducts  o Vacuuming pedestals and (if present) stringers  • Above raised floor:  o Measure / report ESD value (1/50)  o Removal of dust  o Removal of dust on cable ducts (mopping or vacuuming)  o Stripping with slightly alkaline stripping agent  o Flat mops with ESD cleaner  o Blocking with high speed single-disc machine  At least the following activities need to take place:  The cleaning activities need to be ESD safe and include cleaning of at least:  Europol has the intention to have all MERs and SERs cleaned according to HEPA standards every year.   Page 30 of 35 