12.9 Collecting support information 12.9.1 Collecting support information by using the GUI 12.9.2 Automatic upload of support packages If you have an issue with an IBM Storwize V5000 Gen2 and contact the IBM Support Center,  you might be asked to provide support data as described in the next section. To reach the Support Package window, click  Settings Support Support Package  and  the window that is shown in Figure 12-113 opens. You can use the management GUI or the command-line interface to upload support packages  to the IBM Support Center. If support assistance is configured on your systems, you can  automatically or manually upload new support packages to the IBM Support Center to help  analyze and resolve errors on the system. You can select individual logs to download to  review or send directly to the IBM Support Center for analysis. Before automatically uploading a support package, ensure that the following prerequisites are  configured on the system: GLYPH<SM590000> All the nodes on the system have internet access. GLYPH<SM590000> A valid service IP address is configured on each node on the system. Chapter 12. RAS, monitoring, and troubleshooting  705 Figure 12-113 Support Package