Document code:  Security level:  Effective date:  ICT Governance  PRO-0027.06  Internal  15/01/2019  This document describes the ICT Governance, the related roles and responsibilities.  This document provides the formal definition of the ICT Governance and describes the ICT  Governance model and documents the related processes, controlling bodies, roles,  documents and quality records. In the scope of the document is also to support successful co-operation between business  and IT directorates and between different areas of IT by providing a good understanding  of the full extent of the governance and how different parties is positioned within it.  Especially the summary of the governance, provided at the beginning of Chapter 3 is  recommended to be read by everyone working in IT or in close co-operation with IT.  This document covers  TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  5  of  92 • the continual improvement cycle of the IT services and IT products  • the roles and responsibilities within the IT organisation  • the model for deployment and operations to bring the implemented IT services  and IT products into production use  • effective integration of IT Horizontal Functions and horizontal aspects including  architecture, security and outsourcing control  • the model for defining, implementing and improving IT services and IT products  • how tactical guidance and decisions are provided to ensure effective  implementation of the above strategic direction  • how strategic guidance and decisions are provided to ensure alignment of IT  work, products and services with the  Agency’s m ission and strategic objectives  2. Scope  1. Purpose 