For comprehensive instructions about how to create a  knowledge base  or a  decision plan , follow the steps presented in the tutorial on the following website: http://www-01.ibm.com/support/knowledgecenter/SSBRAM_8.8.0/com.ibm.clas sify.tutorial.doc/abstract.htm To use the knowledge base and decision plan that you created, you must deploy  them to the Content Classification server. The following steps show you how to  deploy a decision plan: Content Classification is a stand-alone web-service that can be started from a  custom application, or by other ECM products that use it, as shown, for example,  in 16.4, “Integrate IBM Content Classification with ECM products” on page 533.  To use Content Classification services, you must: In our scenario, the custom application is a simple web application that simulates  Company A’s client portal, and enables clients to send their questions or  inquiries. The app either sends an already-available answer to the client or open  a case that starts a resolution process through the web interface. More information:  For more tips about tuning IBM Content Classification  (previously known as Classification Module ) , see  IBM Classification Module:  Make It Work for You , SG24-7707 . 548  Building IBM Enterprise Content Management Solutions From End to End 3. Set up the integration configuration. 2. Deploy the custom application that you have built. 1. Set up the Content Classification server. 6. Verify that the  CustomerSupportDP  decision plan functions properly, as  explained in the Content Classification tutorial.  5. In the Publish Decision Plan window, select  Create a new Decision Plan on  the Content Classification server , and for  Specify a name for the new  decision plan , enter  CustomerSupportDP , then click  Next . 4. In the Connection window, specify the Content Classification Server computer  name and port. Click  Next . 3. Select  IBM Content Classification Server , and click  Next . 2. Select  Decision Plan , and click  Next. 1. In Classification Workbench, select  Project   Export . Deploying the knowledge base and decision plan  Set up the client application