Contract number: EEAS-618-DELBRBB-SER-FWC-2019   Template of June 2018 Updated November 2018  II.4.4  The contractor must obtain any permit or licence required in the State where the  services are to be provided.  II.4.5 All periods specified in the FWC are calculated in calendar days, unless otherwise  specified. II.4.6  The contractor must not present itself as a representative of the contracting authority  and must inform third parties that it is not part of the European public service.  II.4.7 The contractor is responsible for the  personnel who carry out the services and  exercises its authority over its  personnel without interference by the contracting  authority. The contractor must inform its  personnel  that:  (a) they may not accept any direct instructions from the contracting authority; and  (b) their participation in providing the services does not result in any employment or  contractual relationship with the contracting authority.  II.4.8  The contractor must ensure that the  personnel implementing the FWC and any future  replacement personnel possess the professional qualifications and experience required  to provide the services, as the case may be on the basis of the selection criteria set out  in the tender specifications.  II.4.9 At the contracting authority’s reasoned request, the contractor must replace any  member of  personnel  who:  (a) does not have the expertise required to provide the services; or  (b) has caused disruption at the premises of the contracting authority.  II.4.10  The contractor must record and report to the contracting authority any problem that  affects its ability to provide the services. The report must describe the problem, state  when it started and what action the contractor is taking to resolve it.  (a) be made in writing in paper or electronic format in the language of the contract; movement of such data, and repealing Directive 95/46/EC, OJ L 119, 4.5.2016, p. 1, https://eur- lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.119.01.0001.01.ENG 6 Regulation (EU) 2018/1725 of 23 October 2018 on the protection of natural persons with regard to  the processing of personal data by the Union institutions, bodies, offices and agencies and on the  free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No  1247/2002/EC,  OJ  L  295/39,  21.11.2018,  https://eur-lex.europa.eu/legal- content/EN/TXT/PDF/?uri=CELEX:32018R1725&from=EN  14  The contractor bears the cost of replacing its  personnel and is responsible for any  delay in providing the services resulting from the replacement of  personnel .  Any communication of information, notices or documents under the FWC must:  II.5. COMMUNICATION BETWEEN THE PARTIES  II.5.1. Form and means of communication 