Management Direction Overview of Fiscal 2003  About one year has passed since I assumed the role of president on June 24, 2003, and since that time I have repeatedly stressed the importance of customer-centric thinking, quality and timely delivery, and speed. I have met with numerous customers, spent a lot of time at the frontlines of our operations, and worked to bring about a change in the attitudes and conduct of everyone in the company, from senior management on down. In addition, early on I set forth certain immediate management priorities: improving the profitability of our business operations, restoring financial soundness, and continuous reform of our operating structure. Our dedicated efforts in these areas enabled us to largely achieve the consolidated financial performance targets that we set at the beginning of the fiscal year. 4