GLYPH<129> A comprehensive line of services. Because our customers’ projects are complex and require systems support expertise, we provide business process and IT services, including business consulting, systems integration and transformation, testing, ITO and value process operation, managed services and product support to assist our customers with their business strategy, system implementation, integration, modification, consolidation, modernization, ongoing support, enhancement and maintenance needs. In addition, we offer comprehensive learning services to help our customers develop competency in their Amdocs systems and applications. GLYPH<129> Transformation within the communication industry, including: GLYPH<129> increasing use of communications and content services, GLYPH<129> widespread access to content, information and applications, GLYPH<129> continued rapid growth in emerging markets, GLYPH<129> expansion into new lines of business, GLYPH<129> consolidation among service providers in established markets, often including companies with multi- national operations, GLYPH<129> increased competition, including from non-traditional players, GLYPH<129> continued bundling and blending of communications and entertainment, and GLYPH<129> continued commoditization and pricing pressure. GLYPH<129> Technology advances, such as: GLYPH<129> emergence and development of new communications products and services, such as Web services, video, broadband, data and content services, including IP-based services, such as Internet Protocol (IP), Internet Protocol Television (IPTV), M2M, Wi-Fi and Voice over IP, GLYPH<129> evolution to and expansion of more sophisticated and connected communication devices, such as smart devices, electronic book readers, energy meters and systems for global positioning, home security and home health monitoring, that enable communication across and between devices and widespread access to information, GLYPH<129> evolution to next-generation networks that enable converged services offerings, such as fixed-mobile convergence, and 30 We have designed our customer experience systems to meet the high-volume, complex needs of Tier-1 and Tier-2 service providers and to address the unique issues of service providers in high growth emerging markets. We support our customers’ various lines of business, including wireline, wireless, cable and satellite, and a wide range of communication services, including voice, video, data, broadband, content, electronic and mobile commerce applications. In addition, we support companies that offer bundled or convergent service packages. We also offer advertising and media products and services for local marketing service providers to facilitate cost-effective digital media-centric operations from selling ads to the management of the fulfillment, operations, consumer experience and financial processes across digital and print media. We conduct our business globally, and as a result we are subject to the effects of global economic conditions and, in particular, market conditions in the communications, media and entertainment industry. In fiscal 2013, customers in North America accounted for 72.4% of our revenue, while customers in Europe and the rest of the world accounted for 11.9% and 15.7%, respectively. Customers in emerging markets accounted for 12.3% of our revenue in fiscal 2013. We maintain development facilities in Brazil, Canada, Cyprus, India, Ireland, Israel and the United States. Historically, AT&T has been our largest customer, accounting for 28% of our revenue in fiscal 2013 and 26% in fiscal 2012. Aggregate revenue derived from the multiple business arrangements we have with our ten largest customers accounted for approximately 70% of our revenue in each of fiscal 2013 and 2012. We believe that demand for our customer experience systems is primarily driven by the following key factors: