Europol Public Information Europol reserves the right to request an immediate replacement of a consultant or point of contact in  case of unsatisfactory performance / service level or conduct not compliant with the contract.  Europol may also, for the reasons stated in Annex 3 - Draft framework contract, reject a consultant from  returning for subsequent assignments.  Should circumstances require replacement of the Point of Contact, Europol must be duly and timely  informed (latest one month in advance) and the replacement shall be introduced to Europol’s contract  manager.  The replacement must meet the minimum requirements as set out in these Technical Specifications. The  tenderer shall ensure that the replacement process is smooth and has no negative impact on the  contract/assignment.  Replacement of personnel shall be effected at no additional cost for Europol. If replacement of  consultant leads to Europol having to re-issue travel tickets, any additional travel costs (e.g. costs of the  new tickets) as well as any cancellation fees shall be borne by the successful tenderer and be claimed by  Europol in accordance with the procedure laid down in the contract.  If the successful tenderer sends to the assignment a consultant who does not meet the minimum  requirements or the security and confidentiality requirements, the consultant shall be immediately  replaced. This is also considered as breach of the resultant contract and will entitle Europol to take  appropriate measures as stipulated therein.  The contractor may offer, as an optional service, a trade-back service, following the procedure specified  in Article I-13 of the draft Framework Contract.  The tenderer must deliver and deploy all ordered goods worldwide. The tenderer is solely responsible for  liaising with non EU states and EU member states in order to obtain the necessary permissions to deliver  and deploy goods.  Packaging, transport, shipping, export shipping (when applicable) and insurance services within and  outside EU+EFTA 8  shall be performed by the contractor and shall be based on the actual costs. The  contractor may apply a marked up sale fee (i.e. uplift) to the actual shipping, transport, insurance, export  shipping costs of the freight forwarder/logistics partner. The contractor may choose not to introduce an  uplift at all, i.e. 0%. 8  EFTA countries 2020 include Norway, Switzerland, Liechtenstein and Iceland.  Page 27 of 35  7.4.4. Requirements for Transport, Shipping, Storage and Insurance services 7.4.3.8. Trade-back services  Breach of mandatory/security requirements  Costs related to replacement of personnel 