ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  50 (77) • Initial design of Service Desk processes at contractor ’s end and / or proposals for  improvement of these processes  • Design and review the technical specifications for the request  • Code/Implement the technical specifications  • Define migration strategy if needed (data and versioning)  • Define testing strategy (unit test, non-regression tests, integration tests, end-to- end tests, user acceptance tests), including datasets needed. Include test  automation in every new development and progressively cover the already  implemented features.  • Perform unit tests for features created or modified  • Perform non-regression, integration, end-to-end and user acceptance tests  • Ensure security in the development  • Ensure non-regression of performance  • Perform configuration management  • Upon demand, perform stress and performance tests  • Support the preparation of the testing environments in coordination with ECHA  • Support ECHA during the performance of the user acceptance tests  • Correct any bug detected during any testing phase  • Upon demand, prepare the test data required to perform the user acceptance tests  • Update the documentation related to the changes performed, including internal  (specifications, architecture, data models, data mappings, etc) and external  (knowledge base, user manuals, guidance, data glossary, application management,  etc)  • Provide ECHA with the deliverables agreed (e.g. source code, documentation,  completed test plans, etc)  • Deploy all the performed changes (e.g. a release)  • Verify deployed package(s), e.g. by smoke testing the system  • Provide early life support  • Participate in meetings organised by the product managers to define the scope of  the work  • Define and agree release and deployment management plans in line with business  priorities  • Define the technical options to implement requested changes  • Define the best test strategy according to the functional or technical scope  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.7.2.11. Governance  4.7.2.10. Delivery  4.7.2.9. Validation  4.7.2.8. Development 