INDEX TO CUSTOMER STORIES 8 10 12 14 16 18 7 Brittany Ferries Bank of America Hakata Restaurant DaimlerChrysler Good Samaritan Hospital Mizuho Bank Holding Group OPPORTUNITY: Mail millions of lotto tickets, error free SOLUTION: Use intelligent inserting systems that speed and track ticket insertions for one of the world’s largest lotteries OPPORTUNITY:Preserve resources for patient care SOLUTION: Earn postage discounts with consolidation and presort services for small mailers OPPORTUNITY: Reduce sales cycles and improve new car satisfaction SOLUTION:Deliver the right messages to the right customers at the right time  OPPORTUNITY: Increase restaurant sales by marketing beyond a single market SOLUTION:Target prospective customers in any ZIP code with personalized mail OPPORTUNITY: Manage costs and productivity across mulitple mail centers SOLUTION: Network and Web-enable mail centers so they can be centrally managed OPPORTUNITY: Increase customer satisfaction with personalized communication  SOLUTION: Create customized travel kits using customer data from the company’s reservation system