INNOVA TIONS RFID An important attribute of any successful company is its ability to stay ahead of the technology curve and anticipate market demand. At Manhattan Associates we pride ourselves on being in touch with the needs of our customers. As a result, we are at the forefront of emerging solutions and concepts.  One of the notable technologies of the year was radio frequency identification (RFID). As an early member of the Auto-ID Center, which worked to develop electronic product code (EPC) standards, Manhattan Associates demonstrated our commitment to this emerging technology. As the Auto-ID Center evolved into EPCglobal in 2003, we continued to play an active role in the standards and technology development process.  Having built a strong RFID knowledge base, we feel it is important to work closely with our customers to educate them on the technology. That is why we launched a comprehensive Webinar series that ran throughout the year. With sessions including an executive briefing, the nuts and bolts of RFID and a Wal-Mart compliance overview, we were able to educate people at all levels on a variety of topics important to their business. But, our involvement in RFID goes beyond thought leadership. We made significant advancements in 2003 towards developing solutions to meet our customers’ needs. Our award-winning RFID in a Box ™ solution provides customers with an easy one-step way to implement RFID in their operations. By giving them all of the components necessary for RFID implementation—hardware, software, tags, etc.—in one package, we are able to help them take the necessary steps towards RFID-enablement.  We saw a need for other RFID applications emerge throughout the year. Our Integration Platform for RFID was launched in 2003 to help customers decipher the unique information generated by RFID tags and pass that information along to legacy systems, Manhattan Associates’ applications, other applications or custom systems. Additionally, we designed and developed RFID-specific functionality in our Warehouse Management Systems and Trading Partner Management application suites to take better advantage of the benefits of RFID.  Finally, working closely with major retailers and government agencies, we were able to gain an intimate understanding of their RFID mandates. As a result, we were the first to offer guaranteed compliance with the RFID requirements for the top 100 U.S. and global retailers. Additionally, we are working closely with the U.S. government to establish compliance with its upcoming mandates, set to be announced in 2004. By maintaining these relationships and offering this guarantee, we have eliminated the burden on our customers to keep current with mandates, allowing them to concentrate on their core business. With various RFID projects in progress, 2004 promises to be a solid year for Manhattan Associates’ RFID efforts. We will continue to build out our solutions to meet and anticipate our clients’ needs. And we will remain active in the education of our customers. Leadership  Education Solutions Guaranteed Compliance What’s Ahead Manhattan Associates Annual Report 2003 11