b. Scientific data management best practices consultancy;  c. Scientific data analysis:  i. Scientific metadata management;  ii. Scientific data analysis and reporting tools;  iii. Scientific data dissemination and export activities.  d. Scientific data quality:  i. Helpdesk, scientific data stewardship and data quality control;  e. Trainings, including on the job training activities and workshops; these  activities could be provided both on premises (at EFSA or in other EU  countries) and online.  • handle on behalf of the Contractor all contractual matters with EFSA reference  personnel (e.g. concerning payments, whether or not the tasks are performed  according to quality criteria defined by EFSA).  • organize ad-hoc tele-meetings at short notice with EFSA, as requested by either  party in case of urgent matters:  o resolve all issues related to provision of the service that may be escalated  on both sides and guarantee the correct delivery of services according to the  specification for each order form;  o ensure that Service Level Agreements are met;  o be responsible for all administrative aspects related to the contract  execution: specific contracts/order forms, invoicing, payments;  6  For sound contract execution, the Contractor shall provide a formal contact point, the  Account Manager (AM) who shall be in place at the time of signature of the Framework  contract and must ensure that the services delivered to EFSA are executed on time and in  full throughout the contract duration.  The activities will be requested in terms of support, as well as development of products  and services. Given the extent of activities the full feature support will include: continuous  improvement, maintenance and change management processes.  The services (a to d) can be provided in terms of full feature services and can be deployed  and run in EFSA premises, third party premises in the cloud environment.  The training activities (e) include workshops, training courses, participation to meetings  can be held both on premises (at EFSA or in other EU countries) and online.  The security requirements must be aligned to EFSA ’s security requirements , regardless the  ecosystem in which the service or the tool will be deployed.  A detailed description of the service areas and related processes is reported in  Annex 3. 1.3 ADDITIONAL SERVICE REQUIREMENTS  Account manager  Tasks of the account manager: 