Dave Zwiener President and Chief Operating Officer Property and Casualty Operations 2004 highlights To p p r o d u c t s / s e r v i c e s To p p r o d u c t s / s e r v i c e s 2004 highlights •Introducedmoreagentstoour“SpectrumXpand”  product, nearly doubling the number of agents  selling to businesses with revenues of $5 million to  $15 million. •Achieved16%growthoverall,drivenby21%growth  in our small business segment. •Expandedindustry-specificproductofferingsavailable to middle market business insurance customers. •Introducedenhancedquotingsubmissiontechnology: “Icon 2.0” and eSubmission platform. •Workers’compensation •Propertyinsurance •Automobileinsurance •Generalliabilityinsurance •Marineinsurance •Automobileinsurance •Homeinsurance •Achievednetwrittenpremiumgrowthof17%with independent agencies. •Introduced“Dimensions,”atiered-pricingproduct  for home and auto insurance. •FirstpropertyandcasualtycompanytoachievePurdue University’s Center of Excellence certification for AARP contact center effectiveness and efficiency. •Released“ExpressWay,”newtechnologythatallows  agents to submit business to The Hartford from their own agency management systems. 2004 highlights To p p r o d u c t s / s e r v i c e s •Introduced“PriorityProtection SM ” directors’ and offi- cers’ insurance product that protects individual directors and officers separately from a traditional policy.  •Focusedourpresenceintheagricultureindustry  segment through the sale of our multi-peril crop  insurance business. • Workers’ compensation insurance •Automobileinsurance •Propertyinsurance •Liabilityinsurance •Bondinsurance •Professionalliability  insurance •Specialtycasualtyinsurance •Excessandsurplus  lines insurance ($ in billions) 01 02 03 04 0 1 2 3 4 $5 Net Written Premium Net Written Premium ($ in billions) 01 02 03 04 0 .5 1.0 1.5 $2.0 ($ in billions) 01 02 03 04 0 1 2 3 $4 Net Written Premium 29 in 2002; the 2003 asbestos reserve addition, which relates solely to legacy businesses; and the effects of net realized capital gains and losses other than periodic net coupon settlements on non- qualifying derivatives, tax related items, the Bancorp litigation, the September 11, 2001 terrorist attack, and severance and restructuring charges, because these items either are non-recur- ring or are highly variable from period to period. Net income and net income per share are the most directly comparable GAAP measures. A reconciliation of the non-GAAP financial measures to net income (loss) and net income (loss) per share for the peri- ods presented above is set forth on The Hartford’s website at:  www.thehartford.com/ir/financialmeasures.html. * This Annual Report includes “non-GAAP financial measures,” as defined by the rules of the Securities and Exchange Commission. The Hartford uses non-GAAP financial measures to assist investors in analyzing The Hartford’s operating performance. These meas- ures should be considered in addition to our results prepared in accordance with GAAP, as set forth in our Annual Report on Form 10-K included herein, but are not a substitute for GAAP results. The Hartford uses operating income and operating income per share, both non-GAAP financial measures, to further enhance investor understanding of The Hartford’s ongoing businesses by eliminating the cumulative effect of accounting changes; good- will amortization, which was eliminated under GAAP beginning