AMERICAN ELECTRIC POWER COMPANY, INC. I received your letter in the mail today explaining the power outages in the Bram- well and Nemours area. I wanted you all to know how much I appreciate Ameri- can Electric Power, in everything that you do. I don’t think the people in this area  understand how hard your employees work. —  NEMOURS, W.VA. I’ve dealt with your Customer Solutions Center three separate times, for three  different things, and I’ve been impressed. I wasn’t impressed with the service  – after all, that’s what you’re in the business of providing. I was impressed with  the courtesy. —  ROANOKE, VA. A few months ago, it became increasingly clear that some of our streets were too dark and far too inviting for criminal activity. So we asked AEP to help us  shine more light on the East End, and they responded quickly to get it done. —  Mayor  —  CHARLESTON, W.VA.  My husband and I were visited this morning by two AEP technicians and they  inspected our ditch and work done so far. They advised my husband of a couple  of mistakes he had made and what he needed to do to rectify the problems. They  were most helpful in their instructions! —  CHARLESTON, W.VA. Thank you for your contribution to the Bixby Educational Endowment Founda- tion. The foundation’s purpose is to provide support to the 4,000 students enrolled  in Bixby Public Schools. Through grants and scholarships we have the capabil- ity of impacting every student in the district. We are so pleased to have you as a  part of this endeavor. Again, thank you for your continued support of education!  —  President, Bixby Educational Endowment Foundation  —  BIXBY, OKLA. Kentucky Power Company, organized  in 1919, is headquartered in Frankfort,  Ky., and serves AEP customers in  eastern Kentucky. Chief industries served are  petroleum refining, coal mining and  processing operations, steel manufac- turing and industrial air products. Kentucky Power has approximately  175,000 customers.  AEP Ohio serves the customers of Ohio  Power Company, organized in 1907;  Columbus Southern Power Company,  organized in 1937; and Wheeling  Power Company, organized in 1883.  It is headquartered in Gahanna, Ohio. Major industries served include  metals; rubber and plastic products;  stone, clay, glass and concrete prod- ucts; petroleum refining, chemicals,  food processing and paper. AEP Ohio has approximately 1.4  million customers in Ohio and north- ern West Virginia.  On behalf of the Board of Directors, the staff and the 455,000 people who eat food  from the Food Bank of Corpus Christi, I want to thank AEP Texas for the dona- tion of three laptop computers with carrying cases and three docking stations.…  Your donation has allowed the Food Bank to join the growing demand for elec- I wanted to say THANK YOU to Southwestern Electric Power for restoring my  power after Hurricane Frances. We were without power for six days and the best  sight in the world was when we saw one of your trucks roll into our development  to work on our power restoration. Your trucks were all over this area working dili- gently to restore power. I apologize for being late in sending this e-mail. Coupled  with the new outage we suffered from Hurricane Jeanne, time has passed. At  any rate, I wanted your company to know that Florida appreciated all the crews  you sent to help us in the aftermath of Frances. YOU DID A GREAT JOB!  —  LAKE WORTH, FLA. 8 KENTUCKY POWER COMPANY AEP OHIO KEVIN WALKER President and Chief Operating Officer TIM MOSHER  President and Chief Operating Officer