Table of Contents YEAR ENDED DECEMBER 31, 2019 COMPARED WITH YEAR ENDED DECEMBER 31, 2018 CRAWFORD CLAIMS SOLUTIONS SEGMENT Operating Earnings Revenues before Reimbursements Revenues before reimbursements from our Crawford Claims Solutions segment totaled $339.8 million in 2019 compared with $361.1 million in 2018. This decrease was primarily due to a decrease in weather-related activity in the U.S. as the 2018 period included the runoff of 2017 hurricane claims activity, which negatively impacted revenues by $13.4 million, or 3.7% of Crawford Claims Solutions segment revenues. Changes in foreign exchange rates resulted in a decrease of our Crawford Claims Solutions segment revenues by approximately 3.0%, or $10.7 million for 2019. Absent foreign exchange rate fluctuations, Crawford Claims Solutions segment revenues would have been $350.5 million for 2019. Revenues were negatively impacted by a decrease in unit volumes, measured principally by cases received, which decreased revenues 9.0% in 2019 compared with 2018. Changes in product mix and in the rates charged for those services accounted for a 9.8% revenue increase for 2019 compared with the 2018 period due to a decrease in high-frequency, low-complexity cases in the U.S. There was a decrease in revenues in the U.S. for 2019 due to the decrease in weather related activity referenced above. Based on constant foreign exchange rates, there was an increase in revenues in the U.K. for 2019 compared with 2018 due to an increase in new clients and expanding new services. Revenues in Canada decreased in 2019 compared with the 2018 period due to a reduction in weather related activity resulting from the Ontario windstorms in 2018. There was a revenue increase in Australia due to an increase in weather related case activity in 2019. There was a slight revenue increase in Europe. The decrease in revenues in Rest of World for 2019 compared with 2018 was due to a reduction in weather related case activity in Asia and Latin America. 26 In thousands (except percentages) Based on actual exchange rates Based on exchange rates for December 31, 2018 Year Ended December 31, 2019 2018 Variance 2019 Variance U.S. $ 136,524 $ 150,777 (9.5)% $ 136,524 (9.5)% U.K. 63,715 64,940 (1.9 )% 67,196 3.5  % Canada 47,712 50,224 (5.0)% 48,908 (2.6)% Australia 45,417 44,666 1.7  % 48,857 9.4  % Europe 28,915 30,971 (6.6)% 30,846 (0.4)% Rest of World 17,554 19,475 (9.9 )% 18,202 (6.5 )% Total Crawford Claims Solutions Revenues before Reimbursements $ 339,837 $ 361,053 (5.9)% $ 350,533 (2.9)% Crawford Claims Solutions  revenues are primarily derived from the global property and casualty insurance company markets in the U.S., U.K., Canada, Australia, Europe and Rest of World. Cr awford Claims Solutions  revenues before reimbursements by major region, based on actual exchange rates and using a constant exchange rate were as follows: Our  Crawford Claims Solutions  segment reported operating earnings of $7.6 million, or 2.2% of revenues before reimbursements in 2019, as compared to  $11.3 million, or 3.1% of revenues before reimbursements in 2018. Operating earnings decreased from 2018 to 2019 primarily due to a decrease in weather related claim activity and associated revenues in the U.S. and Canada, and lower earnings in Canada and Europe. There was also an increase in centralized administrative support costs to expand technology and sales efforts in 2019. Excluding centralized indirect support costs, gross profit decreased from $78.3 million, or 21.7% of revenues before reimbursements in 2018, to $76.7 million, or 22.6% of revenues before reimbursements in 2019, due primarily to lower earnings in Canada and Europe, partially offset by improved performance in the U.S. and lower compensation costs in 2019 compared to 2018.