Maintaining positive relationships with our various stakeholders is an important part of the way we do business.  our key relationships The relationships we build and maintain with all our stakeholders  are guided by our shared values. o Regulatory authorities o Customers o Investors o Business organisations o The media  o Local communities and civil society organisations o Suppliers and service providers o Tertiary institutions SD more detailed review of our approach to stakeholder engagement is provided in our  separate sustainable development report and on our website. o Employees o Joint-venture partners We work to establish and maintain constructive relationships with governments  of the countries in which we operate, or plan to operate. We seek to identify how  Sasol’s growth can support the growth strategies of these countries – ensuring  alignment with their development and economic requirements and challenges.  We interact directly with many of our customers, both to solicit their feedback on  our products and services, and also as part of our commitment to ensure effective  product stewardship, particularly for some of our more hazardous products. We keep shareholders and the investment community updated on our fi nancial  results and topical issues. This includes regular presentations and discussions on  group performance and strategy with investment analysts, institutional investors and  journalists in South Africa, North America and Europe. We also publish highlights of  our annual and interim financial results in the main South African daily newspapers.  We are active members of relevant industry associations in the countries in which  we operate, enabling us to channel our views into governmental initiatives, as well  as working cooperatively on industry initiatives with our peers, within the ambit of  applicable legislation.  We maintain a well-resourced group communication, investor relations, sponsorship  and brand management team. In addition, most of our major businesses employ  full-time communication staff whose tasks include media support.  In addition to the public participation initiatives implemented as part of new projects,  we undertake community outreach initiatives at most of our existing operations.  These engagements provide us with a deeper understanding of community interests  and enable us to work in a proactive rather than reactive manner.  We engage with our suppliers and service providers to understand and address their  concerns, and to ensure they adopt and adhere to our safety standards.  Their safety records are included in the group recordable case rate (RCR).  Our work with tertiary institutions remains an important component of our skills  development initiatives – both for internal and external talent pools –  and is key to our global research and development work. 8 We have joint ventures (JVs) in ten  countries (including South Africa),  covering all major areas of our  business from chemicals to retailing  fuel. Our shareholding varies from  40% – 50%, and the nature of our  control over their operating activities  ranges from total management  control (contracted to Sasol), 100%  control by the JV management, or  management control by the other JV  partners. While the nature and form of  our engagement will vary depending  on the level of control, the underlying  principle of maintaining active and  open engagement applies equally  to all our JVs. Without our employees there would  be no other stakeholders; they  are the foundation upon which all  our activities depend. Maintaining  effective communication with our  staff is fundamental to the success of  the company. We communicate with  employees in many different ways,  including through a regular letter  from the chief executive, internal  newsletters, the Sasol intranet,  shop-fl oor briefings, posters and  360º performance reviews. While  we conduct internal staff surveys  and focus groups, we recognise  that there is scope for further  engagement, specifi cally on  sustainable development.