ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  21 (77) • The risks identified and the problems encountered, and their proposed mitigations;  • The values of the quality indicators, if applicable, related to a project;  • Lessons learnt (for end-of-project reports);  • Review and update of the quality indicators for “Acceptance of software  deliverables”. • The  contractual  situation,  the  consumption  status  of  the  ordered  services/quantities, and announcing any contracts that are up for renewal in the  next 3 months  • Deliverables progress, status and deadlines • Issues, problems and risks identified/updated during the reporting period  • Customer satisfaction analysis  • Resource allocation  • Future plans  • List of actions with deadline, status and responsible actor(s)  • List and status of change requests and related releases  • Quality management achievements, findings and concerns. The model of current reports will be communicated to the contractor and adapted to the  specific reporting needs, as part of the takeover from the incumbent Contractor.  The main objective is to allow a high level of coordination between all activities provided  by the contractor to ECHA in a way that eliminates potential problems related to execution  and coordination of several parallel projects and services and also supports the work in a  multi-party and multi-vendor environment.  In this regard, a Quarterly Portfolio Report (QPR) consolidating information at FWC666  level, shall be produced by the contractor ’s responsible (e.g. contract manager/  programme managers) and handed over to the programme managers at the Agency. The  QPR shall cover (non-exhaustive list):  A series of  annexes  with detailed information are also delivered with the QPR like (non- exhaustive list): KPI/SQI and GQI for the month, and the raw data for their computations,  quantity and budget status report, Risk register, action lists, etc. The FQP will define the structure and the content of the Quarterly Portfolio Report. All contractual information (incl. QPR, MSRs, daily/weekly/monthly/quarterly reports)  must be available to the Contracting Authority via ECHA knowledge base. The Contractor must operate an effective internal quality system in order to deliver  according to expectations and minimise risks raised around its services and increase their  resilience. The objective of this activity is to check the compliance of the activities and deliverables  with the quality objectives, and with the FWC666 standards and procedures.  The contractor must ensure that the quality rules and guidelines are fully documented in  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.1.3.1. Internal Quality Assurance (QA)  4.1.3. Contractor ’s internal  activities management (WP 1.3)  4.1.2.2. Quarterly portfolio reports 