Our long term store real estate goal is to improve our stores’  sales productivity and profitability. We currently intend to close  approximately 10 to 15 locations in 2014, primarily in North America.  We also intend to strategically refresh and upgrade stores with select  features from the new store design, while driving down the cost of  capital required for these improvements. We also expect to open new  locations selectively as opportunities arise. Non-traditional Store Locations:  As of December 28, 2013, we had  one location each in a ballpark, a zoo, a science center and an airport.  Additionally, we had three locations located within other retailers’  stores. We also operate temporary stores, which generally have lease  terms of six to eighteen months and are excluded from our traditional  store count. These locations are intended to capitalize on short-term  opportunities in specific locations. As of December 28, 2013, we  operated seven temporary stores.  International Franchise Locations:  Our first franchisee location was  opened in November 2003. All franchised stores have similar signage,  store layout and merchandise characteristics to our company-owned  stores. The number of international, franchised stores opened and  closed for the periods presented below are summarized as follows: As of December 28, 2013, we had 12 master franchise agreements,  which typically grant franchise rights for a particular country  or group of countries, covering an aggregate of 16 countries. The  distribution of stores among these countries is as follows:  (1) Gulf States agreement includes Kuwait, Bahrain, Qatar, Oman and the United  Arab Emirates  In the ordinary course of business, we anticipate signing additional  master franchise agreements in the future and terminating  other such agreements. We believe there is a market potential for  approximately 300 international stores outside of the United States,  Canada, the United Kingdom and Ireland, which we expect to be  operated primarily by new and existing franchisees. Our 2013 performance demonstrated progress on our turnaround  plan and our objective to achieve sustainable, profitable growth as  we hired a new chief executive, executed a significant real estate  strategy and implemented stringent cost controls throughout the  organization. Our accomplishments included:  In fiscal 2014, we expect to continue to build on these successes,  reposition our marketing programs, including our loyalty program,  and begin to lay the groundwork to further leverage the strength of  our Build-A-Bear brand.  The following table sets forth, for the periods indicated, selected  statement of operations data expressed as a percentage of total  revenues, except where otherwise indicated. Percentages will not  total due to cost of merchandise sold being expressed as a percentage  of net retail sales and commercial revenue and immaterial rounding: • Consolidated comparable store sales increased by 5.1%, led by a  5.7% increase in North America; • Improved North American store productivity to $381 per square  foot, a 9% increase, reversing a multi-year decline; and • We expanded retail gross margin and reduced selling, general  and administrative expenses both in dollars and as a percent of  revenue. Results of Operations  2013 Overview Fiscal Year 2013 2012 2011 Beginning of period  91  79 63 Opened  10 17 19 Closed  (15) (5 ) (3) End of period  86 91 79 Germany..........................................................................................................................24 Australia .......................................................................................................................... 17 Mexico..............................................................................................................................11 Denmark ...........................................................................................................................7 Gulf States  (1)   .....................................................................................................................6 Thailand ...........................................................................................................................6 Japan .................................................................................................................................5 South Africa ......................................................................................................................5 Singapore ..........................................................................................................................2 Sweden...............................................................................................................................2 Norway ..............................................................................................................................1 Total  ............................................................................................................................. 86 20  BUILD-A-BEAR WORKSHOP, INC.  2013 FORM 10-K