17 AGL Energy Limited 2012 Annual Report Vision Target FY2012 Performance FY2012 Target FY2013 Community engagement Best practice  local  community  engagement. Improve  community  engagement by  implementing  community  engagement  plan actions: 100% Improve  community  engagement by  implementing  community  engagement  plan actions: 100% 100% delivery of  promises made to  the community. Community contribution Social  Return on  Investment  (SROI)  measured and  at targets  levels. Employee  Volunteering  participation rate: 25% Employee  Volunteering  participation rate: 27% Establish  framework for  SROI analysis, with  outputs of Energy  for Life strategic  partnerships  measured annually. Community contribution Community engagement AGL’s Energy for Life program builds on  our local community engagement strategy,  providing opportunities for our employees  to give something back to the broader  communities in which they live and work. AGL’s revitalisation of its Energy for Life  program signalled a move away from a  focus on just homelessness, by allowing us  to respond more effectively to emerging  sustainability risks, especially with respect  to energy-related financial hardship in  the community. AGL has increased its presence in regional  communities as we continue to develop  power generation, coal seam gas (CSG)  and gas storage projects. Communities  adjacent to our projects, and the broader  community more generally, need to know  how our activities may affect them and  their environment. AGL makes widely available information  about our CSG, gas storage and power  generation development projects. We  provide opportunities for local residents  and community groups to learn more  about our projects and to give us feedback  about our activities. Community engagement plans  are in place for all CSG and power  development projects. AGL has increased its local community  relations presence in each of our upstream  gas project areas. We also committed  additional resources to the delivery of local  community engagement programs in power  development and upstream gas, increasing  our capacity internally by building a larger  community engagement team. AGL’s Employee Volunteering program  gives all employees the opportunity to take  one day of paid volunteering leave each  year to support community causes and  charitable organisations. In FY2012, 564 employees recorded  a volunteering leave day, contributing  4,182 hours of service to community  efforts. This represents an increase of  31.5% compared with the 3,180 hours  of volunteering leave recorded in FY2011. As a part of the company’s 175th  anniversary activity, AGL is conducting  a regional roadshow which is visiting  12 communities where AGL operates  in Queensland, New South Wales,  Victoria and South Australia. New community consultative committee  processes were established for power  development projects in Queensland and  the Newcastle Gas Storage Facility project  in New South Wales.