2. Figure 10-14 shows you the panel where you can either create a new ticket or update a  previously created one. Note:  The  Permission given  information box, shown above, is an option the customer  needs to enable on in the IBM Storwize V7000.GUI. Refer to the 10.2, “Remote Support  Assistance” on page 435 to enable this function. Select the  Create Ticket option and you will presented with the following screens to complete  with the machine details, problem description and the option to upload logs.  462  IBM System Storage SAN Volume Controller, IBM Storwize V7000, and IBM FlashSystem 7200 Best  Figure 10-14 Create ticket