Europol Public Information • How they will ascertain that the consultants are kept up-to-date with the latest  developments in the relevant areas of ICT and project management.  • Quality checks/monitoring;  • Communication with Europol for quality related issues;  • Counter-measures to quality under-performance;  • Urgent or short notice situation;  • Knowledge transfer to Europol or third parties at the end of the service provision.  • Situations when the consultant selected for the provision of the services is sick or otherwise  unavailable.  4  The term consultant here indicates all the different types of staff, senior project managers, consultants, Technical  engineer etc.   Page 25 of 35  If requested, the mandatory requirements shall be evidenced by providing Europol with a CV and  supporting documents.  Following criteria are all mandatory and must be met for all offered consultants 4 .  Tenderers are required to identify the potential risks for Scenario 1 as an example of the methodology  and explain how they shall be mitigated and managed.  Tenderers shall explain how the continuity of the provision of the service shall be managed during the  contract, for example:  Detailed requirements are included in section 7.4.3.7 below `Requirements for Personnel’.  The successful tenderer shall before the contract is signed, identify two Points of contact and substitutes  within its organisation for all administrative and operational communication with Europol with regards to  the contract. Similarly, Europol will designate a Contract Manager in charge of handling contacts with the  successful tenderer.  Tenderers shall describe their procedure for ascertaining the quality and the conformity of the provided  services. The tenderer shall include information on issues such as:  7.4.3.4. Quality of services  7.4.3.5. Contract Management  7.4.3.6. Proposed Risk Management  7.4.3.7. Requirements for Personnel  Language skills 