ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  40 (77) • Data architecture / Big data / Real-time data processing  • Data integration / exchange • Data security  • Architectural guidance The deliverables expected are the ones related to the activities above, e.g. as-is or gap  analysis reports, strategy roadmaps, rationalisation reports, audits, architecture  blueprints, studies etc.  Due to the special nature of the tasks under this work package, the three kind of contracts  can apply: Fixed-Price, Quoted time and means or Time and means. Nevertheless, the  preferred contracting modes will be Fixed-Price or Quoted Time and Means.  The  Run  work package focuses on ensuring continuity of services and high quality of the  operations. It maintains essential functions and delivers efficiency at the appropriate  service level for all relevant stakeholders of the Industry channel and data platform.  Run includes corrective maintenance, service desk, application management and security in  operations.  The following table describes the work packages covered under this work package. The  contractor shall have an adequate organisation, expected staffing, methodology, inputs  and outputs to successfully engage in the tasks and services to be provided.  The main objective of this work package is to provide a single horizontal service across  the scope of the FWC666. The Contractor fulfils all  Run  requests within the contractual  SLAs. The main effect of fulfilling the  Run  objectives horizontally can be exemplified when  an incident is detected in the behaviour of one of the capabilities in the Industry channel  (let’s say RE ACH submission) but incident response ramifies into several parts of the  scope, in such case the Contractor handles a single incident, regardless the affected parts  of the channel. It can also happen that the very same incident requires interaction with a  third party (e.g. the provider of infrastructure services), triggering the interaction model  as specified in Interaction between contractors and third parties. The Contractor organises the  Run work as DevOps, whereby the staff working on  development activities and operations act as one team, ensuring sharing of knowledge  and flexibility in the handling of fluctuations in the volume of activity (e.g. temporarily  increase the  ops  capacity to address a work intense period).  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.6.0. Objectives  This Work Package refers to activities in scope of Lot 2  4.6. Run (WP 6)  4.5.3.3. Pricing  4.5.3.2. Deliverables  Table 8: Run Work Packages (WP 6)  Work Packages (WP)  LOT 1  LOT 2  WP 6.1  Application management  Contribute  Responsible  WP 6.2  Corrective maintenance  Contribute  Responsible  WP 6.3  Service support  Contribute  Responsible 