In the table below the minimum service level requirements (SLRs) listed are accompanied by a penalty scheme to be activated in case of  breaches of the agreed minimum requirements / service levels. While the table reports the minimum required performance (column C), the  contractor has the opportunity to propose better values (in the column F). Depending on the proposal provided (column F) the tenderer can get additional award points (see column H for calculation details) up to a  maximum award score value (column G).  The maximum awarding score achievable with the proposed service level requirement values is equal to  60 points .  The reference calendar for the calculation of the working days (including the business hours for a working day) will be agreed at the kick- off meeting after signature of the framework contract.  During a grace period of 2 months, following the signature of the framework contract, the penalties will not be applied.  27  ID  A)  Performance  area  B)  Performance  indicator  name  C) Minimum required  performance  D) Measuring and follow up E) Penalty F) Performance  proposed by the  contractor G)  Award  score  H) Resulting score SLR-1  All  Time to sign  the order  form  (OF)/specific  contract (SC)  The contractor must sign  an OF/SC within 5 wdays  (working days)  from  EFSA’s  email  request.  At the end of each year of the FWC  implementation, EFSA and the Contractor  (separately) will count the number of days of delay  which occurred in the given year. EFSA will inform the contractor of the penalty sum. The contractor will deduct the penalty sum, if any,  from any upcoming invoice to be issued.  50  € for each  day of delay  Insert here your  proposal as a  value between 1 and 5 15  Award score  (G)  x Best proposed  performance /  Contractor  proposed  performance  (F)  SLR-2  All  Time to reply  to an order  form/specific  contract  The contractor must reply  with an offer within 5 wdays from  EFSA’s  email  request.  At the end of each year of the FWC  implementation, EFSA and the Contractor  (separately) will count the number of days of delay  which occurred in the given year. EFSA will inform the contractor of the penalty sum  10 working days before the yearly meeting. The contractor will deduct the penalty sum, if any,  from any upcoming invoice to be issued.  50  € for each  day of delay  Insert here your  proposal as a  value between 1 and 5 15  Award score  (G)  x Best proposed  performance /  Contractor  proposed  performance  (F) 