Figure 10-4 shows  Monitoring  Events panel with the  Run Fix  button. Figure 10-5 Remote Support options  Figure 10-4 Monitoring > Events panel Resolve alerts in a timely manner:  When an issue or a potential issue is reported,  resolve it as quick as possible to minimize its impact and potentially avoid more serious  problems with your system. Remote Support Assistance (RSA) enables IBM support to access the IBM FlashSystem  9100 device to perform troubleshooting and maintenance tasks. Support assistance can be  configured to support personnel work on-site only, or to access the system both on-site and  remotely. Both methods use secure connections to protect data in the communication  between support center and system. Also, you can audit all actions that support personnel  conduct on the system. Figure 10-5 shows how to set up the remote support options in the GUI by selecting  Settings  Support  Support Assistance  Reconfigure Settings . 10.2 Remote Support Assistance 360  IBM FlashSystem 9200 and 9100 Best Practices and Performance Guidelines