The grounds for rejection is not linked to the award criteria so there is no evaluation. The  tenderer will be informed of the grounds for rejection without being given feedback on the  content of the tender other than on the non-compliant elements.  Tenders will be evaluated against the below award criteria. The award criteria serve to  identify the  most economically advantageous offer . The technical offer will be evaluated on the basis of the quality award criteria below.  2.6 AWARD CRITERIA  A) QUALITY AWARD CRITERIA  23  Quality award criteria Maximum  points achievable  (230  – minimum threshold 150  points)  Criterion 1. Quality of the operational management 90 – minimum 60 1.1  Describe in detail the process you will use to acquire the  human resources with the competences in the areas listed in  the call and release the human resources, describing the  handover management process, including communication with  EFSA and possible mitigation actions. 30  1.2 Describe the process of continuous improvement that you  will implement to enhance the service provision and the product  provided during the framework contract 30 1.3 Describe the change management process which will be  implemented to enable the deployment of products and services  provided (including at least creating and maintaining a  knowledge base and providing training courses). 30 Criterion 2. Quality of the project management  80 – minimum 55 2.1 Describe in detail the methodology of project management and tools you will use to deliver to EFSA the requested activities  considering the overall requirements that most of the projects  will have a short duration (e.g. 6 months) and can be affected  by changing requirements. 40 2.3 Describe in detail the proposed communication dashboard  that will be implemented to allow real time identification of  issues, delays, obstacles and accomplishments that will be used  to inform EFSA about the status of the framework activities.  Describe the communication plan. Both measures will be used  to ensure high quality deliverables. 40 Criterion 3. Clarity of technical offer  60 – minimum 35 Technical offer clearly written in a concise way. Processes  described with clear steps and accompanied by an easy to read  flow-chart  60