Contract number: [ complete ]   2019  II. GENERAL CONDITIONS FOR THE FRAMEWORK CONTRACT  FOR SERVICES  II.1. DEFINITIONS  16  ‘Implementation of the FWC’ : the purchase of services envisaged in the FWC through the  signature and  performance of specific contracts ;  ‘Fraud’:  any intentional act or omission affecting the Centre’s financial interests relating to  the use or presentation of false, incorrect or incomplete statements or documents or to non- disclosure of information in violation of a specific obligation; ‘Formal notification’  (or ‘formally notify’): form of communication between the parties made  in writing by mail or email, which provides the sender with compelling evidence that the  message was delivered to the specified recipient; ‘Force majeure’ : any unforeseeable, exceptional situation or event beyond the control of the  parties that prevents either of them from fulfilling any of their obligations under the FWC. The  situation or event must not be attributable to error or negligence on the part of the parties or on  the part of the subcontractors and must prove to be inevitable despite their exercising due  diligence. Defaults of service, defects in equipment or material or delays in making them  available, labour disputes, strikes and financial difficulties may not be invoked as  force  majeure , unless they stem directly from a relevant case of  force majeure ; ‘e-PRIOR’ : the service-oriented communication platform that provides a series of web services  and allows the exchange of standardised electronic messages and documents between the  parties. This is done either through web services, with a machine-to-machine connection  between the parties’  back office  systems ( EDI messages ), or through a web application (the  s upplier portal ). The Platform may be used to exchange electronic documents (e-documents)  such as electronic requests for services, electronic specific contracts, and electronic acceptance  of services or electronic invoices between the parties. Technical specifications (i.e. the  interface  control document ), details on access and user manuals are available at the following website:  http://ec.europa.eu/dgs/informatics/supplier_portal/documentation/documentation_en.htm ‘EDI message’  (electronic data interchange): a message created and exchanged through the  electronic transfer, from computer to computer, of commercial and administrative data using  an agreed standard;  ‘Creator’ : means any natural person who contributes to the production of the  result ;   ‘Conflict of interest’ : a situation where the impartial and objective  implementation of the FWC by the contractor is compromised for reasons involving family, emotional life, political or  national affinity, economic interest, or any other shared interest with the contracting authority  or any third party related to the subject matter of the FWC;  ‘Back office’ : the internal system(s) used by the parties to process electronic invoices; For the purpose of this FWC, the following definitions apply: 