The next aspect of the configuration is the determination of the backup strategy  to support the requirements as well. With required up time, there is no  maintenance window to perform a typical offline backup. Within the solution, the  products all support different type of offline and online backups. To effectively  make the decision, each product’s service must be determined as a criticality  factor to know the risk for the data within the service.  Here is the breakout by service and its own criticality: For this solution, the DR site is used to perform the backup. There is a risk in this  approach, because the sync link between the two solutions would need to be  stopped, the snapshot performed, and then the link re-established. During this  time there is a business risk of lost data while the link is not in operation.  The time frame is small, because the ability and power of data snapshots can be  performed in seconds. Therefore although there is a risk, it is limited. In this  specific use case, this is an acceptable risk. Content Manager OnDemand is a mostly critical service, because the product  itself only supports an Active/Passive availability mode. This configuration counts  against the overall availability of the solution. Because the data itself is in other  systems, the limitation is acceptable. Note:  This approach enables the availability of Case and Content to be  continuously available.  Chapter 18. Complex use case scenario  597 GLYPH<SM590000> Content Manager OnDemand - Nice to have service. This functionality is not  mission critical, despite having a great benefit. A patient can be seen and  worked on without this service. GLYPH<SM590000> Capture Process (Datacap, Content Collector for Email and Content  Classification) - Critical service. This brings in information about the given  patient and identifies it. This service also has a limited exposure of data,  because all information is processed through these products in moments, and  no data is stored within them. GLYPH<SM590000> Content Manager OnDemand - Mostly Critical. The source of the information  is within the main hospital system. Although a significant inconvenience, the  information is available in some form if this system is unavailable. GLYPH<SM590000> Case Manager and Content - Critical service. This is because this is the main  service for the entire solution. The main service to backup is the case and content system. Though the content  service supports online backups, the current release of this case does not.  Therefore, this does not enable the uptime requirements. There are options to  address such a constraint. 