Isuru Fernando  (Izzy) is a Client Solutions Advisor with the IBM Australia and  New Zealand Software Group. Isuru believes that data can change the way we  understand and interact with each other, and much of the work he does at IBM is  centered around helping organizations use IBM products and technology to  transform crude data into actionable insights. Isuru has fifteen years of industry  experience working in Software Development, Architecture, Software Strategy,  and Product and Brand Management. Before this he was part of the Embedded  Systems and Robotics research group at the University of Auckland. Isuru has a  strong academic background with Undergraduate and Postgraduate degrees in  Engineering, and is a published author in peer-reviewed journals. Blair Groff  is the North American Content Manager OnDemand Solution Leader,  and is an established SME. Blair joined the IBM SWG in 2006 after graduating  from the University of Toronto with his Bachelor of Science degree in Computer  Science. Blair is responsible for the pre-sales and post-sales support activities  required to position and present the IBM ECM suite of products. He has authored  enablement materials, including the Proof of Technology labs, implemented  first-of-its-kind solutions, and aided in the creation of online documentation. Sven Hapke  is a Senior IT Specialist acting as ECM Architect in Germany. He  joined IBM in 1995, and has more than 15 years of experience in the field of  ECM. In the ECM field, he worked as Client Technical Professional and was  supporting SWG Services during project delivery, both as a programmer in the  ECM space and as a solution architect. Currently, Sven acts as an ECM solution  architect for bigger clients in Germany, and is the focal point for ECM cloud  solutions in Germany, Austria, and Switzerland. He holds a diploma in Computer  Science from the University of Bremen. Abraruddin Khan  (Abrar) is an Advisory Software Engineer at IBM SWG. He  has 10 years experience in the ECM field. Abrar has been involved in many  areas of IBM FileNetfi P8 software development, and has published several  technical white papers. Abrar holds a Bachelor of Science degree in Computer  Science and Engineering. Johnson Liu  is a Software Engineer with IBM SWG in the United States for IBM  Case Manager. Johnson developed IBM Case Manager Client for mobile and  desktop, in addition to many early training workshops, white papers, and code  samples. Johnson has expertise and supports clients in the areas of widget  development, user interface, and solution deployment and conversion. Johnson  has a Bachelor of Science degree from the University of California in Business  Information Management.  Preface  xv