opportunities, as we believe those are vital to both personal and organizational growth. We motivate, promote and reward from within, and we sustain  open communications to ensure that opportunities  and issues surface. We believe our commitment to this empowerment is responsible for the long tenures, increased efficiencies and innovative ideas among our staff. We believe our corporate culture is a significant factor in attracting and retaining top quality people. The Company has created an environment that encourages pro-active thinking, open communications, consistent recognition and camaraderie. We are proud that we have created a corporate culture that empowers our employees to manage the business as if it were their own, a motivation that we believe promotes both innovation and bottom-line thinking. 26. Chapter 5: Promote Corporate Culture – Letter to Shareholders  –