Contract number: ECHA/2018/560  II. GENERAL CONDITIONS FOR THE FRAMEWORK CONTRACT FOR SERVICES  II.1. DEFINITIONS  For the purpose of this FWC, the following definitions (indicated in  italics  in the text) apply:  ‘Back office’ : the internal system(s) used by the parties to process electronic invoices; ‘Confidential information or document’ : any information or document received by  either party from the other or accessed by either party in the context of the  implementation  of the FWC , that any of the parties has identified in writing as confidential. It may not  include information that is publicly available;  ‘Conflict of interest’ : a situation where the impartial and objective  implementation of the  FWC  by the contractor is compromised for reasons involving family, emotional life, political  or national affinity, economic interest, or any other shared interest with the contracting  authority or any third party related to the subject matter of the FWC;  ‘EDI message’  (electronic data interchange): a message created and exchanged through  the electronic transfer, from computer to computer, of commercial and administrative data  using an agreed standard;  ‘Creator’ : means any natural person who contributes to the production of the  result ;  ‘e-PRIOR’ : the service-oriented communication platform that provides a series of web  services and allows the exchange of standardised electronic messages and documents  between the parties. This is done either through web services, with a machine-to-machine  connection between the parties’  back office  systems ( EDI messages ), or through a web  application (the s upplier portal ). The Platform may be used to exchange electronic  documents (e-documents) such as electronic requests for services, electronic specific  contracts, and electronic acceptance of services or electronic invoices between the parties.  Technical specifications (i.e. the  interface control document ), details on access and user  manuals  are  available  at  the  following  website:  http://ec.europa.eu/dgs/informatics/supplier_portal/documentation/documentation_en.ht m ‘Force majeure’ : any unforeseeable, exceptional situation or event beyond the control of  the parties that prevents either of them from fulfilling any of their obligations under the  FWC. The situation or event must not be attributable to error or negligence on the part of  the parties or on the part of the subcontractors and must prove to be inevitable despite  their exercising due diligence. Defaults of service, defects in equipment or material or  delays in making them available, labour disputes, strikes and financial difficulties may not  be invoked as  force majeure , unless they stem directly from a relevant case of  force  majeure ; ‘Formal notification’  (or ‘formally notify’): form of communication between the parties  made in writing by mail or email, which provides the sender with compelling evidence that  the message was delivered to the specified recipient; ‘Fraud’:  any intentional act or omission affecting the Agency’s financial interests relating  to the use or presentation of false, incorrect or incomplete statements or documents or to  non-disclosure of information in violation of a specific obligation; ‘Implementation of the FWC’ : the purchase of services envisaged in the FWC through  the signature and  performance of specific contracts ; 