The trainings shall cover topics including but not limited to:  $_{●}$  Printer overview and terminology,  $_{●}$  Types, specifications and usage of consumables,  $_{●}$  Design considerations and CAD data import,  $_{●}$  Fundamental printing operations and features,  $_{●}$  Pre/post-processing, process parameters and print quality,  $_{●}$  Maintenance and troubleshooting,  $_{●}$  User interface and software training,  $_{●}$  Health and safety requirements,  $_{●}$  Hands-on training.  5. Maintenance Requirements  5.1. The items offered shall have an operational service center in Turkey. If the offered item(s) do not have service providers in Turkey, the item shall allow remote  connection/assistance features and by providing necessary expertise from abroad if needed. In any case, Contractor must obey the response and repair times  presented under article 4.2 Evidence of compliance with this requirement shall be included in the tender dossier. Evaluation Committee may further request  additional information/confirmation for the maintenance and service requirements. Failure to provide the documentary proof requested may lead to rejection of  the offer. 5.2. Only original or approved by the manufacturer(s) spare parts should be used in any repair service. Tenderer must provide a detailed description of the  organization of the proposed service (e.g. name of the authorized service provider).  5.3. The tenderer will submit the following table in the offer with the information obtained, signed and stamped by the authorized service center/manufacturer. The  durations specified under the following table are indicated as maximum. The specifications offered column shall explicitly state the maximum response and  repair times for each LOT/item. Similarly, the availability of spare parts and consumables shall be specified. The list of spare parts and consumables along with  their estimated prices (which shall not be bundling terms, but for information purposes only) shall be included as a free format and annexed to the technical  offer.  August 2020 c4f_annexiitechspeciiitechoffer_en.doc  Page 11 of 49 