8. Figure 10-20 shows how to view the summary of the open and closed ticket numbers for  the system selected, using the  Action  menu option. 10.8.4 Updating Support Tickets IBM Storage Insights also has the ability to update support tickets, for any of the systems it  reports about, also from the Dashboard GUI:  1. To do this go to the SI dashboard and then chose the system you want to update the ticket  for. From this screen select  Action Create/Update Ticket . Figure 10-20 Ticket summary 468  IBM System Storage SAN Volume Controller, IBM Storwize V7000, and IBM FlashSystem 7200 Best 