Figure 6-46 Document view with Sentiment Analysis enabled For example, in Figure 6-46, a customer comment starting with “I like the fact  that...” is underlined in green, reflecting a phrase with positive sentiment. The  following sentence is underlined in red because it contains “...is not working”, a  negative sentiment. Another product review in the collection contains the phrase  “Dries well but is much noisier than my old machine”, an ambivalent statement  about the product that Content Analytics underlines in gray. You can control which types of sentiment are highlighted. For example, if you are  performing quality control analysis to understand what products and features  users are complaining about, it may be useful to only highlight and focus on  negative comments. On the leftmost column of the Document view, the  “Contextual Views” pane lets you select or clear the positive, negative, or  ambivalent sentence types. See Figure 6-47 on page 224.  Chapter 6. Content analytics miner: Views  223