2 Letter from the Chairmen Franklin Covey 2000 Annual Report To our Shareholders: D uring this past year, we have reviewed Fr anklin Covey’s overall business piece by piece. We have  challenged business models, analyzed the Company’s pr ofitability by sku, channel and customer segment, reor ganized key business units, and determined the focus of the business going forward. As we begin our new fiscal year , we would like to update you on the business review process, and to provide you with an overview of our business plan and overall financial goals for fiscal year  200 1. 