CULLEN/FROST BANKERS, INC. managed in-house. Early in 2003, we redesigned our home page to enhance the customer experience. Building on our ability to allow customers to view their statements online, we will soon be offering them an online statement delivery notification and the option of  stopping mailed statements altogether. During 2002, we also worked to improve how we serve our business customers. Paralleling a similar effort the previous year with our consumer accounts, we realigned our business account products, simplifying the account offerings. Business customers can now access accounts online through  My Frost for Business , which offers broad Internet functionality. Early in 2003, we expanded online services to include Safekeeping and began offering Lockbox Imaging for Treasury Management customers. As you know, last year we discontinued operations of the equity capital markets  segment of our investment banking firm, Frost Securities. We continue to operate the corporate finance and strategic advisory segments of the investment banking business to assist our middle market commercial customers. ★ 5 ANNUAL REPORT Fees from Trust, Brokerage and Financial Management Services accounted for $59.2 million in revenues during 2002. In fact, our Brokerage and Financial Management Services areas have increased fee income 17.6 percent over a two-year period, an outstanding feat in a tough market and challenging economy. Portfolio performance was at the forefront this year, as the performance presentation for our entire managed asset portfolios was examined over a five- year period and verified by a third-party consultant as being compliant with the Global Investment Performance Standards (GIPS$^{®}$) developed by the Association of Investment Management & Research (AIMR$^{®}$). This marks an important milestone in our company’s efforts to expand our institutional, managed, fixed-income and equity business. Based on three-year returns, the performance of our two fixed-income Commingled Funds made the Effron-PSN “Top Gun” two-star list. Effron-PSN is one of the most comprehensive investment manager evaluation databases, and this ranking will help us document our legitimacy to clients and prospects.