Document code:  PRO-0027.06  Security level:  Internal  Effective date:  15/01/2019  ICT Governance  Term or abbreviation  Definition  satisfaction follow-up, active improvement and service level  follow-up. ITIL  An IT service management model that is comprehensive,  well tested and widespread in industry. It also serves as  the common language and frame of reference, required to  collaborate successfully with our contractors and  outsourcing partners.  ITIL Continual Service  Improvement An inherent part of planning, designing and providing  services in ITIL and should be applied in all of the lifecycle  phases. The focus is on improving not only the services,  but also the processes and working methods  ITIL Service Design Concentrates on designing the services by translating the  service strategy into design and detailed specifications so  that they deliver maximal value for the customers and  stakeholders, both in content and in quality  ITIL Service Operation Concentrates on providing the implemented services for  consumption in a stable, reliable, cost efficient way while  remaining flexible and receptive for well controlled changes  and continual improvement.  ITIL Service Strategy Concentrates on strategic direction and management of the  service portfolio by aligning IT and business  ITIL Service Transition Concentrates on making the transition from the plans to  running services in production, ready for consumption. This  means building, changing, testing and deploying services,  IT products and other assets to implement and/or to  change and improve the service as necessary.  KPI  Key Performance Indicator  Maintenance Work Implements changes to Product and/or Service of such size  and nature that their implementation does not require  project governance.  MB  Management Board  Normal Change  A request for something new or a request to change  something that already exists, and that is not a standard  change nor an emergency change.  PB  Project Board, governs the execution of a single Project.  PDCA  Plan-Do-Check-Act  PdM  Product Manager  PE  Project Executive  PgB  Programme Board, specific for each Programme, is central  for managing the work of the Programme  PgM  Programme Manager  PID  Project Initiation Document describes the planning for the  project, including scope, key objectives, budget, time,  resourcing, organisation and way of working.  PM  Project Manager  Preventive IT security  controls  Intended to prevent an IT security incident from occurring.  Preventive controls strengthen the defensive posture of IT  security.  Product Release The next major version of a product.  TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  90  of  92