ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  44 (77) $^{†}$In certain cases, ECHA may explicitly request that a request is scheduled for  implementation at some specific future moment that lies beyond the Maximum Resolution  Time specified in the above table. In such cases, the resolution timer can be stopped for  the duration of the wait for the requested start time.  The contracting ways will be Fixed-Price for Application Management services  (effort/service bands) and Time and means or Quoted time and means for additional  services to support application management service and change management (e.g. normal  changes, documentation, setup of new environments, Service Manager services such as  coordination with 3 rd  parties & reporting, etc.).  When placing orders for Application management services for each Application in a stated  Environment or grouping thereof, ECHA shall specify the time period over which each Effort  Band and Service Band shall apply. If needed ECHA will also order the setup of Application  management services. For example, an order may take the form of:  More details are provided in Annex 10  – Supplementary information for Application  Management.  These are the activities and deliverables required to address identified bugs/issues of the  products in scope and bring their operation in line with the specifications, namely (but not  limited to):  4.6.1.4. Pricing  4.6.2. Corrective maintenance (WP 6.2)  4.6.2.1. Activities  • Analyse identified bugs/issues and define the functional or technical impact on the  relevant products.  • Plan and perform the correction of these bugs/issues in line with the defined time  frames • Test the corrections performed (unit, non-regression, integration) and provide  ECHA with the results  • Deliver the patch and the associated documentation according to the CAB plans • If the product is not in agile mode, or different development streams exists, ensure  the correction is applied in all the streams  • Apply problem management processes for recurring issues.  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  Other normal changes and service requests  8 hours  To be mutually agreed  between ECHA and the  Contractor at the level  of Specific Contract or  in a Change Advisory  Board (CAB) meeting.  Application X, in Production environment,  6 months: From 1st March 2021 until 31st August 2021  Effort Band:  <= 3 days/month,  Service Band: 24 hours per day / 7 days per week 