IOOF  | Annual Report 2012 8 Expenses 9  Finance costs Consolidated Parent 2012 2011 2012 2011 $’000 $’000 $’000 $’000 Interest 2,586  761  2,744  467  Consolidated Parent 2012 2011 2012 2011 $’000 $’000 $’000 $’000 Service fees and other direct costs Service and marketing fees expense 241,754  266,491  - - Other direct costs 11,240  9,106  - 175  252,994  275,597  - 175  Operating expenditure Salaries and related employee expenses 128,231  121,223  - - Employee defined contribution plan expense 9,427  8,625  - - Information technology costs 34,940  32,195  - - Professional fees 4,925  4,724  744  484  Marketing 9,456  6,066  - - Office support and administration 13,831  12,629  688  12  Occupancy related expenses 13,354  12,088  - - Travel and entertainment 5,227  5,264  - - Other 230  271  - - 219,621  203,085  1,432  496  Other expenses Share-based payments expense 3,013  3,232  - - DKN acquisition costs 3,119 - - - Termination and retention incentive payments 3,705  1,504  - - Depreciation of property and equipment 4,386  3,733  - - Amortisation of intangible assets 20,352  17,9 8 0 - - Loss on disposal of non-current assets 63  177  - - Impairment 9,174  - - - Amortisation of deferred acquisition costs 6,568  7, 4 6 6 - - 50,380  34,092  - - Total expenses 522,995  512,774  1,432  671  page 85