13 Reliability, availability, and  serviceability, and monitoring  and troubleshooting There are many ways to manage, monitor, and troubleshoot IBM Spectrum Virtualize. This  chapter introduces useful, common procedures to maintain IBM Spectrum Virtualize. It  includes the following topics: GLYPH<SM590000> Reliability, availability, and serviceability GLYPH<SM590000> Shutting down a SAN Volume Controller cluster GLYPH<SM590000> Configuration backup GLYPH<SM590000> Software update GLYPH<SM590000> Health checker feature GLYPH<SM590000> Troubleshooting and fix procedures GLYPH<SM590000> Monitoring GLYPH<SM590000> Audit log GLYPH<SM590000> Collecting support information by using the GUI and the CLI GLYPH<SM590000> Service Assistant Tool GLYPH<SM590000> Storage Insights ' Copyright IBM Corp. 2011, 2019. All rights reserved. 705