After-sales, Warranty and other Services for Lot- [Enter LOT number] Specifications Required  Specifications Offered  Response time Availability and on-site response time within maximum 3 working  days if the problem is not troubleshooted remotely (via telephone, or  e-mail) within 24 hours (9 a.m. to 5 p.m.) during warranty period.  Repair time Within maximum 30 calendar days from the receipt of the  malfunctioning from the Project premises equipment during warranty  period (including commercial warranty specified in Article 32.6 of  Special Conditions). If during 30 calendar days, it is foreseen that the equipment cannot be  repaired  and  the  malfunction  is  not  fault  of  the  operator,  corresponding  functional  item/part  should  be  provided  until  malfunctioning equipment is repaired.  Availability of  spare parts and  consumables  Minimum 5 years after provisional acceptance.  List of Spare  Parts and  Consumables  To be provided by the tenderer  After Sales  Services  Please refer to Article 33 of Special Conditions of the Contract. 6. Visibility 7. Label shall be designed in accordance with the following sign without any distortion. 7.1. Proper material and size compatible with specifications and dimensions of goods shall be offered by Contractor and approved by Contracting Authority. 8. Label shall be coloured, readable, visible and durable.  August 2020 c4f_annexiitechspeciiitechoffer_en.doc  Page 12 of 49 