continue to contract in services and entry points of deposits; we are filling  several of those gaps in our region. The lockbox function remains a time-tested  magnet for corporate and institutional deposits. We are proud of the most  stable operational management team in the industry, combining an advanced  technology platform with live and experienced customer service personnel. Our best-in-class corporate marketing programs promote our message of  local family control, permanence, approachability, and personal service.  This message has molded an identity that resonates with our communities  and drives favorability. Marshall, Linda, and I personally sign welcome  notes to thank all new clients of Century. This level of personal touch  differentiates us from others in the industry.  Visibility: Widely Recognized Branding Program Reliability: Information Systems 2012 marked a year when we experienced no unplanned outage in information  systems. We pride ourselves on a technology platform of redundancy and  expertise that our clients can rely on for financial inquiry, transactions, and  high-quality service. We are proud to say that Information Systems met all  of its operational and service goals in 2012. Mobile banking “apps” are a  revolutionary and popular channel that our clients are increasingly using to  bank and communicate with us. Pictured from left: James M. Flynn, Jr., SVP, Century Bank, Brian J. Feeney, EVP, Century Bank,  Linda Sloane Kay, Holly Nahabedian, VP and Andover Branch Manager, Barry R. Sloane,  Barbara J. G. Sloane, Marshall M. Sloane, State Senator Barry R. Finegold, and Alexander J. Vispoli,  Vice Chairman, Andover Board of Selectmen Andover Grand Opening Ribbon Cutting We are proud to be recognized  as 74 on the Boston Globe 100  best performing companies  in Massachusetts CAPAbILITY