Bob: We recognised that if we were to develop a culture that was based on  team values, we needed to let our team  members understand our expectations  through establishing a set of principles  that reinforced those values. These  have become our Team Framework  Principles. Theresa: At a more basic level, I would  highlight the way we dress, the way we  act and the way we interact. No matter  who you are, you are a member of the  team. We all wear our uniform with  pride. We all practice the ‘one metre  smile’ which means that whenever we  pass by a fellow team member or a customer we acknowledge them and  give them a polite smile. The foundation of the culture is based  around the Team Logic. I’ve always felt that a committed team of people  could achieve far more than the efforts  of just one person. To achieve the  results though, the team must be able  to share, understand and practice a similar method of operational  behaviour. SHARE THE SAME VISION  OPEN AND EFFECTIVE  COMMUNICATION  CUSTOMER SERVICE MENTALITY  COMMITMENT TO REINVENTION  APPLICATION OF STANDARDS  PASSION FOR OUR BUSINESS  RECOGNISE CONTRIBUTION,  EFFORT AND SUCCESSES  COMMITMENT TO LEARNING  RESPECT FOR OTHERS  SMASH THROUGH MENTALITY  CHECKLIST Super Cheap Auto’s team culture is  undoubtedly one of the reasons for its  success. Managing Director, Bob Thorn,  and Human Resources Manager,  Theresa Burrows, tell us more: How would you describe the culture?  Bob: The Super Cheap culture means  different things to different people. To me it’s about our enthusiasm, our  concern for the individual and our  commitment to success, but it is so much more than words can describe. What are the Team Framework  Principles? 