ECHA/2020/666  Annex 1 to Tender Specifications  Technical Specifications Restricted  25 (77) The contractor must produce proposals on request from ECHA for SCs to provide services  and deliverables in the context of this FWC666. ECHA will request proposals for SCs via  the Request for Offer (RFO) form. The quotes must reference the pricing tables of the  FWC666. The quality of the SC and proposal process will be monitored by means of the  time required to receive an acceptable offer/estimate.  The timely reception of an accepted proposal/offer will be measured in accordance with  the SLA (see section 7.3).  The contractor must maintain the planning schedules for ordered and/or forecast activities  in the scope of the FWC666 .  The planning schedules will be maintained, on the one hand,  with the support of project management tools compatible with that used at the Contracting  Authority (currently MS Project, Excel) and, on the other hand, with the support of a  Deliverables Tracking Matrix (DTM) tool as described in the FQP. The contractor shall provide the planning in a consolidated  Master Plan  covering the plans  of each SC (including actions, deliverables) for the following 12 months ahead and a more  high-level view, at FWC666 level. This information is also relevant for the execution of  other Framework Contracts, in case of dependencies between them and contributes to the  consolidation of an  integrated plan . This planning is delivered as annex of the QPR. This planning must contain among others: The contractor must regularly analyse the above contractual plans including comparisons  to the baseline planning. Any deviation, risks and eventual analysis resulting from these  activities must be reported to the Contracting Authority. For all development related activities,  detailed Project Plans (PP)  must be updated on  a  regular basis  (weekly, monthly, quarterly depending on the project) and must  represent the progress and performance reporting. The planning schedules must be made available to the Contracting Authority on  weekly  basis  via ECHA knowledge base.  The contractor must define and run a Continuous Service Improvement Process (CSIP)  linked to all services delivered under the FWC666 that takes into account the findings (e.g.  proactively or via incidents raised by the Contracting Authority on quality issues related to  the services provided by the Contractor etc.) and identifies improvements. Such  improvements are agreed with the Contracting Authority, implemented, applied and  followed-up. The contractor takes initiative and continually proposes improvements. While the Contractor drives improvements, proposals can also come from the Contracting  Authority. Whereas the services for CSIP are primarily to be covered under LOT 2, all  contractors in LOT 1 shall contribute for the relevant parts when applicable. ECHA  P.O. Box 400, FI-00121 Helsinki, Finland | Tel. +358 9 686180 | echa.europa.eu  4.1.7. Continuous Service Improvement Process (WP 1.7)  • Etc.  • The important dates from the other project contributors, which are relevant for the  FWC666 activities  • The detailed project planning of all activities launched by SCs  • All planned updates/releases  4.1.6. Contract Planning (WP 1.6)  4.1.5. Specific Contracts proposals (WP 1.5) 