Document code:  Security level:  Effective date:  ICT Governance  PRO-0027.06  Internal  15/01/2019  Status Description  In Transition  The initial service design has been performed and the service is being  validated / piloted. The Service Definition Package has been completed and is  under review / has been reviewed.  Operational  The Service Owner and the Programme Board have approved the SDP and the  Service is available for customers.  Withdrawn  The Service is not provided anymore and has been archived. After the  expiration period the Service will be completely removed from the Portfolio  together with the archived files.  • Service Owner  • Service Manager  • Document Folder  o Reference to the folder in ITSM Repository containing all the documentation  about the services (Including quality Records and reporting).  • Service Card  o Flag indicating the status of the Service Card (N/A, draft, published) and the  link to ECHAnet page where the card is published.  • Technical Description  o Flag indicating the status of the Technical Description document for the  service; could be N/A, complete (when approved and published), approved  (when approved by the service owner but not yet finalized), under review,  draft;  o Link to the document in Directorate I filing plan.  • Requirements and their Verification and Validation  o Link to the document in Directorate I filing plan.  • Report  o Flag indicating the status of the Reports defined for the service (in the TD).  Could be N/A or frequency (e.g. monthly). o Link to the report folder. o Reporting could be also stored in other parts of the fling plan (e.g. Chesar  or REACH-IT).  3.4. IT Work Planning including ITIL Service Design  The IT work takes place in either IT Programmes or IT Horizontal Functions. IT work planning takes place as described in 3.2.3.5 Yearly IT Work Planning and  Preparation Cycle. TEM-0129.01  Uncontrolled copy once printed. Ensure that the right version is in use.  Page  25  of  92