The Remote Support Proxy is a small program that is supported on some Linux versions.  The software is also used for other IBM Storage Systems like IBM XIV or FlashSystem  A9000. The installation files and documentations are available at the storage portal  website. Note:  At the time of writing Remote Support Proxy does not support a connection to IBM  Enhanced Customer Data Repository (ECuRep) for automatically uploading logs. Also the  software download from Fix Central is not supported through the optional Remote Support  Proxy. Before you configure remote support assistance, the proxy server must be installed and  configured separately. During the setup for support assistance, specify the IP address and the  port number for the proxy server on the Remote Support Centers page. The Remote Support Proxy is available from IBM Support Fix Central: 2. Select the IBM XIV Remote Support Proxy, as shown in Figure 4-15. 3. Always use the latest Proxy Server because it references the latest secure front  endservers at IBM, as shown in Figure 4-16 on page 97. 96  IBM FlashSystem 9100 Architecture, Performance, and Implementation Figure 4-15 Locating the XIV Remote Support Proxy Software 1. Go to the Fix Central page using the previous link.  Figure 4-15 shows the main page of the IBM XIV software where the Remote Support  Proxy code can be downloaded.  Remote Support Proxy software