CENTS'.  ad condition for the entire scope of the portfolio and estimated on the basis of a 12 tickets are assumed to be resolved within SLA limits. Medium Volume. A. ECHA expects to select the level of Maintenance and Service requests that is relev a period of 12 months based on the prices corresponding to the respective load co fixed price basis. A 10% variance (upwards or downwards) from the volumes estimated on the year condition nor a change in the corresponding price. Additional tickets above 10% v rate.  NOTE : low complexity medium  complexity high complexity very high  complexity 1 to 50 1 to 10 1 to 10 1 to 5 51 to 100 11 to 20 11 to 20 6 to 10 101 to 200 21 to 50 21 to 50 11 to 20 > 200 > 50 > 50 > 20 0.25 person/day/ticket 0.75 person/day/ticket 1.5 person/day/ticket 2.5 person/day/ticket Service support (WP 6.3) 