7 Caribbean Utilities Company, Ltd.  2011  Annual Report To Our Shareholders Organization for Standardization  (ISO) 14001 certification. Significant  Environmental Aspects, which are  the focus of the programme, include  air emissions, waste management,  petroleum management, resource  use, process water management,  hazardous materials and chemical  management, and noise emissions. in the Company’s Community  Involvement projects. These  included Big Brothers Big Sisters,  Meals on Wheels, the Cadet Corps,  CUC’s Primary Football League, the  Cayman Islands Scouts Association  and the Positive Intervention  Now programme, an after-school  programme. and reliability of service and safety  and environmental performance. We will continue to protect the  brand, reinvent the Company  continuously through the use of  available technology and reinforce  the CUC culture through our values  which we live daily. CUC also sponsors an educational  programme which exposes primary  school children to the Island’s marine  environment. CUC receives guidance and support  from its Board of Directors and we  thank the directors for their ongoing  contributions. Most importantly we  thank all our employees for their  loyalty, hard work and dedication  to our mission: “To be a leader in  the growth of our community by  delivering safe and reliable energy  services at competitive costs and with  respect to the environment while  being a model corporate citizen  and providing a fair return to our  shareholders.” The Health & Safety and  Environmental Management System  (EMS) committees have been  combined and Occupational Safety  and Health Administration (OSHA)  and ISO internal auditor training  provided for the relevant staff. We  believe this initiative will introduce  the best practice of the ISO registered  EMS system to the safety management  process in order to improve the  efficiency in the administration of these  two critical management systems. The year under review was CUC’s  45th year of operation and could be  considered a formative year in many  respects with substantial work on  projects such as AMI, the closing of  the Eastern Loop and the tender for  renewables, all of which have great  potential to change the way we  operate and bring significant benefits  to customers in years to come. CUC is committed to the Grand  Cayman community and continues  to participate in a number of  community involvement activities  through donations and employee  volunteerism. These activities  are primarily focused on youth  development through sports,  education, environmental awareness  and protection. The Company also finished the  year on a positive note with earnings  growth. This is a direct result of  steps taken to maintain high levels  of efficiency and service reliability  to consumers while controlling  the Company’s discretionary  expenditures. We anticipate that our  focus will remain the same, as the  economy slowly emerges from this  recession. The Company provides ongoing  support to the Lighthouse School and  Sunrise Adult Training Centre, two  facilities which cater to special needs  children and adults. During 2011, our employees  volunteered 1,565 hours to participate  We will continue to work at  creating value for our shareholders,  customers and employees by being  best in class in the Caribbean in  productivity and efficiency, quality  March 9, 2012 J.F. Richard Hew President & Chief Executive Officer David E. Ritch, OBE, JP Chairman of the Board of Directors Community Summary