List of Illustrations 1 Essay plan 102 2 Title page of report 112 3 Introduction to report 112 4 Summary of report 113 5 Recommendations from report 114 6 Example of market research form 118 7 Personal details on any form 118 8 Form for opening a bank account 120 9 Form for opening a mortgage account 121 10 Standing order form 122 11 Patient registration form 123 12 Application for a department store charge card 124 13 Department store wedding gift list 124 14 Car insurance form 126 15 Handwritten personal letter 134 16 Formal letter 138 17 Addressed envelope 140 18 Handwritten letter of sympathy 141 19 Letter requesting a photograph 143 20 Handwritten letter to a local newspaper 144 21 Letter of complaint 145 22 CV: personal details 150 23 CV: career history 153 24 Example of a CV 154 25 Application form 156 26 Covering letter 158