o receive and acknowledge EFSA requests for Time and Means or Fixed-price  requests for Services and dispatch them appropriately within the Contractor  resources;  o Prepare a proposal for a process to interact with EFSA IT services for the  kick-off meeting;  o Prepare an analysis of quality performance on the services delivered three  times yearly.  • The respective timelines;  • The deliverables and documentation or time tracking and their completion status;  • Incoming closures and payments;  • A complete track of obstacles and delays.  7  The dashboard must be available for EFSA staff in real time, in order to track issues and  evaluate the processes.  The contractor will promptly raise to EFSA any obstacles or issue which could affect the  delivery of services.  Together with the account manager the contractor will have to maintain a dashboard of all  orders, containing for each specific contract/order form:  A single project manager could work on multiple specific contracts/order forms.  The tenderer must have the capacity to assign to each fixed price contract a project  manager, which will take care of the activities, deadlines, obstacles and deliverables from  contractor’s side and will coordinate communications with the EFSA’s counterpart.  The account manager will be requested to organise meetings/teleconferences indicated in  the table below to kick-off the framework contract and to follow up on the progress.  Project Manager  Meetings  Dashboard  No Meetings Timeframe 1 Kick off meeting tele-meeting,  During this meeting, in addition to contract operational  implementation, administrative and financial matters  related to contract implementation may be discussed. In  addition the Contractor should present the process for  interaction with EFSA IT services as requested in section  “Interaction with EFSA IT services” below Within 1 month after the entry  into force of the framework  contract  2 Framework contract progress tele-meetings.  An overall  analysis of quality performance of the services delivered  will be carried out by the account manager. In addition  the  status of the framework contract implementation and the  completed/ ongoing/ planned order forms/ specific  contracts may be discussed as well as the quality  performance reviews carried out by the account manager.  Three times per year in year 1;  twice yearly thereafter 