76 | Driver’s Manual TELEPHONE NUMBERS DMV CALL CENTERS IMPORTANT DMV ADDRESSES & TELEPHONE NUMBERS The DMV website: dmv.ny.gov Metropolitan New York City: From area codes 212, 347, 646, 718, 917, 929:  1-(212)-645-5550 or 1-(718)-966-6155 Downstate Call Center General Assistance: 1-(718)-477-4820 Albany Call Center General Assistance: 1-(518)-486-9786 TTY/TDD  (Telecommunications Device for the  Deaf): Within New York State: 1-(800) 368-1186, Outside New York State: 1-(518) 473-9002 EDL Helpline : 1-(518) 474-9981 Bureau of Consumer & Facility Services PO Box 2700-ESP Albany, NY 12220-0700 Custom Plates Unit 6 Empire State Plaza P.O. Box 2775 Albany, NY 12220 1-(518)-402-4838 Title Services Bureau 6 Empire State Plaza Albany, NY 12228 1-(518)-486-4714  To schedule a road test : dmv.ny.gov or 1-(518)-402-2100 For the most recent updates of state and county motor  vehicle office locations, useful DMV addresses and telephone numbers, and other important information,  please visit our website. Note: Approximate metric equivalents to U.S. measures  are provided for information only. New York State laws and regulations use U.S. measure- ments only. The information in this manual is as accurate as possible  at the time of publication but is subject to change.  This manual is intended to provide basic information and  cannot possibly cover every traffic law or situation. If you have a question about the information supplied in  this manual or a situation not covered, consult a motor  vehicles representative at any motor vehicle office, or  write to: Office of Communications, Department of Motor  Vehicles, 6 Empire State Plaza, Albany, NY 12228 © Copyright 2018, New York State Department of Motor  Vehicles. All rights reserved. Financial Security Bureau (formerly Insurance Services Bureau) 6 Empire State Plaza Albany, NY 12228 1-(518) 474-0700 Driver Improvement Bureau 6 Empire State Plaza Albany, NY 12228 1-(518) 474-0774 To contact a Traffic Violations Bureau about a scheduled hearing: New York City TVB: 1-(718) 488-5710 Office of Traffic Violations 6 Empire State Plaza Albany, NY 12228 (See DMV Call Centers) • Complaints about a repair shop/dealership/ inspection station:  1-(518) 474-8943 • Questions about Emissions Inspections: 1-(518)-473-0597