13.7 Monitoring An important step is to correct any issues that are reported by your SAN Volume Controller as  soon as possible. Configure your system to send automatic notifications to either a standard  Call Home server or to new event Cloud Call Home server when a new event is reported. To  avoid having to monitor the management GUI for new events, select the type of event for  which you want to be notified, for example, restrict notifications to just events that require  action. Several event notification mechanisms exist: If your system is within warranty or if you have a hardware maintenance agreement, configure  your SAN Volume Controller cluster to send email events directly to IBM if an issue that  requires hardware replacement is detected. This mechanism is known as  Call Home . When  this event is received, IBM automatically opens a problem ticket and, if appropriate, contacts  you to help resolve the reported problem. Important:  If you set up Call Home to IBM, ensure that the contact details that you  configure are correct and kept up to date. Personnel changes can cause delays in IBM  making contact. Cloud Call Home is designed to work with new service teams, improves connectivity, and  ultimately should improve customer support. The initial setup of Cloud Call Home is explained  in Chapter 4, “Initial configuration” on page 97. Note:  If the customer does not want to open their firewall, Cloud Call Home does not work.  The customer can disable Cloud Call Home and Call Home is used instead. The Call Home function of IBM Spectrum Virtualize sends an email to a specific  IBM Support center. Therefore, the configuration is similar to sending emails to a specific  person or system owner. The following procedure summarizes how to configure Call Home  and email notifications: 1. Prepare your contact information that you want to use for the Call Home function and  verify the accuracy of the data. From the GUI menu, click  Settings  Support (Figure 13-39 on page 740). Call Home An event notification can be sent to one or more email addresses. This  mechanism notifies individuals of problems. Individuals can receive  notifications wherever they have email access, including mobile  devices. Cloud Call Home Cloud services for Call Home is the optimal transmission method for  error data because it ensures that notifications are delivered directly to  the IBM support center. SNMP An SNMP traps report can be sent to a data center management  system, such as IBM Systems Director, which consolidates SNMP  reports from multiple systems. With this mechanism, you can monitor  your data center from a single workstation. Syslog A syslog report can be sent to a data center management system that  consolidates syslog reports from multiple systems. With this option,  you can monitor your data center from a single location. 13.7.1 The Call Home function and email notification Chapter 13. Reliability, availability, and serviceability, and monitoring and troubleshooting  739