FINANCIAL  hiGhliGhts (All dAtA in $ millions, except per shAre dAtA) 2013 2012 2011 totAl REVEnuE  3,346  3,247  3,178  opERAtInG InCoME  (1) 482 442 404 opERAtInG InCoME FRoM totAl REVEnuE   14.4%   13.6%   12.7% nEt InCoME  (1)(2) 412 391 347 FREE CASh FloW  (3) 563 391 425 DIlutED EARnInGS pER ShARE  (1)(2)  2.53  2.31 1.86 CASh BAlAnCES nEt oF ShoRt tERM DEBt  (4)  1,126  918  923 REvEnUE ($ MIllIonS) OpERaTinG inCOmE (1)  ($ MIllIonS) nET inCOmE (1)(2) ($ MIllIonS) FREE Cash FlOw (3)  ($ MIllIonS) dilUTEd Eps (1)(2) Cash BalanCEs nET OF shORT-TERm dEBT (4)  ($ MIllIonS) sElECTEd QUaRTERly daTa (5) quARtERly REVEnuE ($ MIllIonS) 600 800 700 Q3 / 11 801 Q1 / 11 775 Q1 / 12 807 Q4 / 11 812 Q3 / 12 809 Q2 / 12 809 900 Q4 / 12 822 Q2 / 11 789 Q1 / 13 826 Q2 / 13 833 Q3 / 13 841 Q4 / 13 845 700 600 500 400 300 2011 2012 2013 200 100 563 425 391 1.86 2.5 1.0 2011 2012 2013 0.5 2.0 1.5 2.31 2.53 800 1,000 400 600 1,400 1,200 200 2011 2012 2013 1,126 923 918 2013 3,500 3,000 2,500 2,000 1,500 1,000 500 2011 2012 3,346 3,178 3,247 300 10.0% 200 5.0% 100 0.0% 400 15.0% 500 20.0% 2011 2012 2013 442 404 Operating incOme as a percentage Of revenue 13.6% 12.7% 482 14.4% 100 350 300 250 200 150 50 400 2013 2011 2012 347 391 412 (1) InCluDES AMoRtIzAtIon oF puRChASED IntAnGIBlE ASSEtS AnD othER AnD EquIty-BASED CoMpEnSAtIon ExpEnSE.  (2) InCluDES All RElAtED tAx EFFECtS AnD GAIn FRoM SAlE oF InVEStMEnt In 2012. (3) FREE CASh FloW IS not DEFInED unDER unItED StAtES GEnERAlly ACCEptED ACCountInG pRInCIplES (u.S. GAAp) AnD IS CAlCulAtED  AS CASh FloWS FRoM opERAtIonS lESS nEt CApItAl ExpEnDItuRES AnD othER. thE CoMpAny uSES FREE CASh FloW to ASSESS ItS  FInAnCIAl pERFoRMAnCE. (4) InCluDES ShoRt-tERM IntERESt-BEARInG InVEStMEntS. (5) DuE to RounDInG, thE SuM oF thE quARtERS MAy not MAtCh thE Full yEAR AMount.