• Please note that pricing information must not be included in the replies to the  technical evaluation questions and supporting documents.  • By submitting a tender, tenderers are committing themselves to providing the services  in full adherence to the Tender Specifications and their annexes. Therefore, any aspect  of the tender that does not adhere to the requirements of the Tender Specifications  and their annexes will not be taken into account during the FWC execution, for the  provisions of the Tender Specifications take precedence. In any case, aspects showing  lack of adherence will negatively impact the evaluation of the tender. • Any aspect of the tender is contractually binding. • Responses must be clear, precise and specific to the question, as well as coherent,  with no contradictions and avoiding unnecessary repetitions. If the tenderer makes  references to other sections elsewhere in their tender, the tenderer shall use their best  judgement to ensure that references are pertinent and precise.  • The  maximum number of pages 20  in the tender documentation per award criterion  is defined in the table below in the respective column. No additional annexes will be  taken into consideration during the evaluation. This length limit includes the Table of  Content and any diagrams. Any page above these limits will not be taken into account  for the assessment. • Verdana font-size minimum 10, with page margins of minimum 2 cm.  - What are we doing to achieve the objectives:  derive from the above and  elaborate on the fulfilment of a number of Critical Success Factors (CSFs) that  represent the areas in which successful delivery is essential to achieve the  objectives/ deliverables of the services in scope; - How do we manage the events that may affect the achievement of the  objectives: for each CSF draft a RAID (Risk, Assumption, Issues and  Dependencies) assessment elaborating on the implications of how identified risks  may impact performance; thus, hindering the successful achievement of the  envisaged objectives/deliverables. Proposed mitigating/contingency measures shall  be part of the RAID assessment; - How do we know that we are achieving the objectives : propose metrics  (Specific Quality Indicators  –  SQIs) to monitor and assess the achievement of the  CSFs thus enabling an accurate measurement of performance when delivering  services.  Proposed SQIs shall become integral part of the relevant section  in the SLA (refer to Annex 16) ; 20 Please note that one [1] page means "a single side of A4 paper”. 30 In order to assess the added value of an offer by contrast to the mere adherence to the  requirements as already defined in the Technical Specifications, the offer shall detail,  for  the award criteria 1 to 4 (for both Lots) , the following aspects:  Tenderers shall present/structure their offer as they see best fit to address the service  requirements as defined in the Technical Specifications and, provided that they respect the  above tender presentation rules and what follows.  Quality of the Tender