General Administrative and Submission Clauses from the UK depending on the outcome of the negotiations. In case such access is not provided by  legal provisions in force candidates or tenderers from the UK could be rejected from the procurement  procedure.  If you require further information on calls for tenders or related matters, please contact us at:  European Investment Bank  Corporate Services  Procurement and Purchasing Division  98-100 boulevard Konrad Adenauer  L-2950 LUXEMBOURG  E-mail:  CS- procurement@eib.org In the event that the EIB commits an instance of maladministration (e.g. it has failed to act in  accordance with its established policies, standards and procedures, or to respect the principles of  good administration), a complaint to the EIB Group Complaints Mechanism may be lodged (see  https://www.eib.org/en/about/accountability/complaints/index.htm) within one year from the date  when the alleged action, decision or omission by the Bank could be reasonably known by the  complainant. If unhappy with the outcome, complainants can seek a review of the EIB Group’s  reply to the complaint by the European Ombudsman (see https://www.ombudsman.europa.eu).  The court responsible for hearing appeal procedures shall be the European Court of Justice. 12. Contacts and complaints  Last updated: June 2020 Page 18 of 21 