PEOPLE OF SHENTEL For over 100 years Shenandoah Telecommunications Company has been committed to providing outstanding service to our customers. Our employees take that same dedication after hours to make a difference in their community. We take this opportunity to share with you, our shareholders, the stories of just a few of your dedicated employees. Volunteerism is in Patty Pomeroy’s blood. Her grandfather was a dispatcher for the rescue squad in Middletown, VA for 25 years and her grandmother was in the ladies auxiliary. Her father was a charter member of the Middletown Rescue Squad. In 1997, Patty, a customer service representative at Shentel for four years, continued the family tradition by earning her Emergency Medical Technician certification and going to “work” for the Strasburg Rescue Squad. Patty is the administrator of membership recruitment and retention for the squad and is the liaison coordinator for junior squad members under 18. It is her job to make sure that new members are brought in to the squad and current members stay active. Jeff Beard has been an installer repairman with Shentel for almost five years. Two years ago, Jeff helped start Project Isaiah 58, a faith-based recovery ministry that reaches out to people who are struggling with addiction. Project Isaiah 58 has weekly group meetings in Winchester, Woodstock and Warrenton, VA. Jeff, who lives in Winchester, participates in the group meetings and also makes time to meet one-on-one with people who need personal attention. John Gardner has been with Shentel for two years as a PCS technician in Central Pennsylvania, but for almost a year of that time he was on Naval Reserve duty in Sasebo, Japan. John joined the Reserves after serving 10 years of active duty. In October 2002, he was activated under Noble Eagle-Enduring Freedom as part of the increase in security at bases around the world. John worked on Motorola radios and repeater systems while stationed in Japan. It was tough for the serviceman to be away from his wife and children, but John believes very strongly in serving his country. At Shentel, George Brinkley, the store manager in Front Royal, VA, is known for being one of the biggest fund-raisers for the Shenandoah County American Cancer Society Relay for Life event. In his six years at the Company, George has raised nearly $20,000. In 2003, he raised $4,246 and was recognized as the top individual fund-raiser for the entire event. In 2002, George was chairman of the parade committee for the Woodstock, VA 250th anniversary celebration. Under George’s leadership, the 26-member committee worked for a year preparing for the parade, which was the largest in the town’s history.  Patty Pomeroy Jeff Beard John Gardner George Brinkley 3 ■  2003 ANNUAL REPORT “Being in the Reserves is a way for me to be a civilian and still serve my country.” “I just have a knack for volunteering. I want to make my community better any way I can.” “There is a great satisfaction that comes from knowing that what you can do will help people.” “I feel the need to reach out to people who are suffering.” 