GLYPH<SM590000> Makes a host’s volumes accessible across tw o IBM V7000 or V5000 Storwize or IBM SAN  Volume Controller I/O groups in a clustered system using the Metro Mirror relationship in  the background. The volumes appear a single volume to the host. GLYPH<SM590000> Works with the standard multipathing drivers that are available on a various host types,  with no extra host support required to access the highly available volume. 2.7 Management and support tools 2.7.1 IBM Assist On-site and Remote Support Assistance The IBM Spectrum Virtualize system can be managed through the included management  software that runs on the IBM Storwize V7000 hardware. The IBM Assist On-site tool is a remote desktop-sharing solution that is offered through the  IBM website. With it, the IBM service representative can remotely view your system to  troubleshoot a problem. You can maintain a chat session with the IBM service representative so that you can monitor  this activity and either understand how to fix the problem yourself or allow the representative  to fix it for you. To use the IBM Assist On-site tool, the master console must access the internet. For more  information about this tool, see this website. When you access the website, you sign in and enter a code that the IBM service  representative provides to you. This code is unique to each IBM Assist On-site session. A  plug-in is downloaded onto your master console to connect you and your IBM service  representative to the remote service session. The IBM Assist On-site tool contains several  layers of security to protect your applications and your computers. The plug-in is removed  after the next restart. You can also use security features to restrict access by the IBM service representative. Your  IBM service representative can provide you with more detailed instructions for using the tool. The embedded part of the IBM Spectrum Virtualize V8.1 code is a software toolset that is  called Remote Support Client. It establishes a network connection over a secured channel  with Remote Support Server in the IBM network. The Remote Support Server provides  predictive analysis of IBM SAN Volume Controller status and assists administrators for  troubleshooting and fix activities.  Remote Support Assistance  is available for no extra fee, and  no additional license is needed. 2.7.2 Event notifications IBM Storwize V7000 can use Simple Network Management Protocol (SNMP) traps, syslog  messages, and a Call Home email to notify you and the IBM Support Center when significant  events are detected. Any combination of these notification methods can be used  simultaneously. 40  Implementing the IBM Storwize V7000 with IBM Spectrum Virtualize V8.2.1 Each event that IBM Storwize V7000 detects is assigned a notification type of  Error ,  Warning ,  or  Information . You can configure the IBM Storwize V7000 to send each type of notification  to specific recipients.