the New York metropolitan area. In order to speed the payment of claims, GBD employees immediately con- tacted customers with offices in the towers and worked with industry organizations to expedite the issuing of death certificates. The Hartford’s individual life operations scoured airline manifests and missing-persons lists, looking for names of customers. When they spotted a potential match, they called agents to alert them to a possible claim and provided tips on how to proceed. Future generations will measure the full impact of Sept. 11. But at The Hartford, one thing is known already. As they did after disasters such as the New York fire of 1835, the Chicago fire of 1871 and the 1906 San Francisco earthquake, The Hartford’s people in 2001 ran their business the only way they know how— the right way. They put customers first and kept prom- ises. In so doing, they helped lay the foundation for a more confident future. 11 services, Business Insurance; Holly McCalmont, human resources manager, Business Insurance; Jim Norris, business technology solutions manager, Business Insurance; Craig Lowenthal, first vice president and chief information officer, Hartford Financial Products; and Susan Miranda, support services manager, Hartford Specialty Co. GLYPH<H17073> T he Hartford’s New York staff  got their businesses back up and running in less than a week after the Sept. 11 attack, despite the destruction of their offices. Among those who were instrumental in getting 330 employees situated  in temporary office space were, left to right, Lucille T. Sgaglione, vice president, Hartford Financial Products; Linda Banks, adminis- trative assistant, office support GLYPH<H17076> N ew York employees admire a painting depicting the courage and resilience of The Hartford employ- ees and the New York rescue teams. The montage, which now hangs in the lobby of The Hartford’s New York offices, was painted by Andy Yelenak of The Hartford’s Information Technology department. 