GLYPH<H17074> B usiness Technology Solutions Manager Mike Conery and Automation Trainer Brenda Fischer, left, help agents such as Bonnie Piazza, commercial select accounts manager at Webster Insurance in Hartford, Conn., inte- grate The Hartford’s technological GLYPH<H17075> K wadwo Dankyi-Ampadu, service representative, personal lines, takes customer phone calls in  The Hartford’s Southington, Conn., customer call center. It’s one of three AARP call centers throughout the United States. tools into their sales strategies. BTSMs work out of 14 regional offices throughout the country, advising agents on the best way to use tools such as the Electronic Business Center and InterComm On the Net (ICON), a Web-based automated quoting system.