v Follow the directions in “Contacting Your Service Representative” on page 407. No Install the program changes that have not yet been applied and try the IBM Advanced Function Printing Utilities for iSeries function again. See the Software Installation manual for a description of how to install program changes. The following shows common problems and their possible causes. Your problem may match more than one item in the table. For example, if you print a page segment and it is not printed; you may need to check both † Nothing is printed † and † Image (page segment) is not printed † . Your specified font type may be changed by the system. In that case, a message is sent to the message queue of the printer writer that indicates font substitution. Common Symptoms and Possible Causes Table83.Commonsymptomsandpossiblecauses Symptom Possible Causes Nothing is printed v The printer writer is not started. v There are many spooled files in the output queue. (This is not an error. You should wait for your turn, or increase the priority of your spooled file.) v The printer is not an IPDS printer. v The printer is not configured for Advanced Function Printing. v The output queue that contains your spooled file is not associated with an active printer writer. v The printer writer is waiting for a message reply. v You specified *ABSOLUTE for print fidelity and some errors occurred. See the message queue of the printer writer or specify *CONTENT for print fidelity. v The overlay size or page size exceeds the printable area. See the manual of your printer for the size of the printable area. If the offset values of the form definition are not zero, you must add the values to check. The form definition name is specified in the device description of the printer. See Printer Device Programming for the offset values of the form definition. v You specified a font of font type 1 (specified with a font and character identifier) or did not specify any font although the printer supports only font type 2 (specified with a coded font) and font type 3 (specified with a code page and a font character set). v You specified a font of font type 2 (specified with a coded font) or font type 3 (specified with a code page and a font character set) although the printer supports only font type 1 (specified with a font and character identifier) v The print data exceeds the size of printer storage. Page number is not printed v You specified a page size that is larger than the paper. The page number is printed at the center of the last line of the page. Chapter 23. Problem Analysis 403