3. The Upload Support Package window provides four options for data collection. If you were  contacted by IBM Support because your system called home or you manually opened a  call with IBM Support, you receive a  PMR number . Enter that PMR number into the  PMR field and select the snap type (often referred to as an  option 1, 2, 3, 4 snap ) as requested  by IBM Support (see Figure 13-69). In our example, we entered our PMR number,  selected snap type 3 (option 3) because this automatically collects the statesave that were  created at the time the node restarted, and clicked  Upload . Tip:  To open a service request online, see the IBM Support Service requests and  PMRs web page. Figure 13-69 Upload Support Package window Chapter 13. RAS, monitoring, and troubleshooting  729