Chapter 23. Problem Analysis How to Use This Procedure Identifying Problems 0100: Problem Analysis Procedures 001: Did the problem occur after a spooled file had been created? 002: Was your printout different from what you expected? If a problem occurs while you are using the IBM Advanced Function Printing Utilities for iSeries or its output is being printed, the cause of the problem may not be obvious. An error in your application, in the system environment, or the IBM Advanced Function Printing Utilities for iSeries are all possible causes of an error condition. The problem analysis procedure in this chapter can help you isolate the cause of the problem and solve it. If you need more information, refer to “Contacting Your Service Representative” on page 407. Before you use this procedure, you should be aware of the restrictions. See “Chapter 22. Limitations and Restrictions” on page 391 for general restrictions, and “Appendix A. Printer Characteristics” on page 417 for the restrictions of printers. This procedure is arranged as a sequence of questions to which you can answer Yes or No . Depending on your answer, you are either directed to another question or to a recommendation for action. The number in the box shows the sequence number of the step. “Common Symptoms and Possible Causes” on page 403 and “Sense Codes and Possible Causes” on page 406 are also provided to help you reach the cause quickly. You may be directed to one of these lists by the following procedure. Start at Question 1 and follow the question-and-answer sequence, answering each question to which you are directed. If the problem is a condition that requires more detailed procedures, you are referred to those procedures. When a problem occurs, follow the procedures below to pinpoint its possible cause: This question asks if programs of IBM Advanced Function Printing Utilities for iSeries have completed and you have problems with the spooled file; for example, you cannot print the spooled file or the printout is not as expected. If you do not receive anything although you expect a printout, your answer is ’Yes’. Yes See “Common Symptoms and Possible Causes” on page 403 and follow the directions. No Go to Step 005 on page 400. Yes Go to Step 002. No Go to Step 006. 399