Table of Contents Operating Revenues Year Ended December 31, Decrease Percent Decrease 2020 2019 (In millions, except percentage changes) Passenger $ 14,518  $ 42,010  $ (27,492) (65.4) Cargo 769  863  (94) (10.8) Other 2,048  2,888  (840) (29.1) Total operating revenues $ 17,335  $ 45,761  $ (28,426) (62.1) Total operating revenues in 2020 decreased $28.4 billion, or 62.1%, from 2019, primarily due to a severe decline in passenger demand and government travel restrictions related to the COVID-19 pandemic. Operating Expenses Year Ended December 31, Increase (Decrease) Percent Increase (Decrease) 2020 2019 (In millions, except percentage changes) Aircraft fuel and related taxes $ 2,581  $ 7,526  $ (4,945) (65.7) Salaries, wages and benefits 10,955  12,600  (1,645) (13.1) Maintenance, materials and repairs 1,583  2,380  (797) (33.5) Other rent and landing fees 1,536  2,055  (519) (25.3) Aircraft rent 1,341  1,326  15  1.1  Selling expenses 513  1,602  (1,089) (68.0) Depreciation and amortization 2,040  1,982  58  3.0 Mainline operating special items, net (657) 635  (1,292) nm Other 2,991  5,090  (2,099) (41.3) Regional expenses: Aircraft fuel and related taxes 821  1,869  (1,048) (56.1) Other 3,855  5,649  (1,794) (31.8) Total operating expenses $ 27,559  $ 42,714  $ (15,155) (35.5) Total operating expenses decreased $15.2 billion, or 35.5%, in 2020 from 2019 due to American's reduced schedule and cost reduction actions as described in the "2020 Financial Overview" above. Depreciation and amortization increased $58 million, or 3.0%, in 2020 from 2019 due in part to accelerated depreciation for certain aircraft and related equipment expected to be retired earlier than planned. Depreciation associated with facility improvements also contributed to the increase. 74