EC - FWC services Dec 2018  Contract no: [complete]  For the purpose of this FWC, the following definitions (indicated in  italics  in the text) apply:  ‘Back office’ : the internal system(s) used by the parties to process electronic invoices;  ‘Breach of obligations’:  failure by the contractor to fulfil one or more of its contractual obligations;  ‘Confidential information or document’ : any information or document received by either party from  the other or accessed by either party in the context of the  implementation of the FWC , that any of the  parties has identified in writing as confidential. It may not include information that is publicly available;  ‘Conflict of interest’ : a situation where the impartial and objective  implementation of the FWC  by the  contractor is compromised for reasons involving family, emotional life, political or national affinity,  economic interest, any other direct or indirect personal interest, or any other shared interest with the  contracting authority or any third party related to the subject matter of the FWC;  ‘Creator’ : means any natural person who contributes to the production of the  result ;  ‘EDI message’  (electronic data interchange): a message created and exchanged through the electronic  transfer, from computer to computer, of commercial and administrative data using an agreed standard;  ‘e-PRIOR’ : the service-oriented communication platform that provides a series of web services and  allows the exchange of standardised electronic messages and documents between the parties. This is  done either through web services, with a machine-to-machine connection between the parties’  back  office  systems ( EDI messages ), or through a web application (the s upplier portal ). The Platform may be  used to exchange electronic documents (e-documents) such as electronic requests for services,  electronic  specific contracts , electronic acceptance of services and electronic invoices between the  parties; ‘Force majeure’ : any unforeseeable, exceptional situation or event beyond the control of the parties  that prevents either of them from fulfilling any of their obligations under the FWC. The situation or event  must not be attributable to error or negligence on the part of the parties or on the part of the  subcontractors and must prove to be inevitable despite their exercising due diligence. Defaults of  service, defects in equipment or material or delays in making them available, labour disputes, strikes  and financial difficulties may not be invoked as  force majeure , unless they stem directly from a relevant  case of  force majeure ; ‘Formal notification’  (or ‘formally notify’): form of communication between the parties made in writing  by mail or email, which provides the sender with compelling evidence that the message was delivered  to the specified recipient; ‘Fraud’:  an act or omission committed in order to make an unlawful gain for the perpetrator or another  by causing a loss to the Union’s financial interests, and relating to: i) the use or presentation of false,  incorrect or incomplete statements or documents, which has as its effect the misappropriation or  wrongful retention of funds or assets from the Union budget; ii)the non-disclosure of information in  violation of a specific obligation with the same effect; or iii) the misapplication of such funds or assets  for purposes other than those for which they were originally granted, which damages the Union’s  financial interests; 12 II.1. DEFINITIONS  II.  GENERAL CONDITIONS FOR THE FRAMEWORK CONTRACT FOR  SERVICES 