Table84.Sensebytesandpossiblecauses (continued) Sense Bytes 0, 1, 19 Description and Possible Causes Recovery 0405..00 Unsupported bar code color: You specified a value other than *DEFAULT or 8=Black for the Color prompt of the bar code although your printer supports only black color. Specify *DEFAULT for the Color prompt. 0406..00 Unsupported unit/module width: You specified a module width value of a bar code that is not supported by the printer. Change the module width or the printer. 0821..00 Undefined character: One or more characters in the text have a code point that is not defined. v An attempt to print a record in the database file member with one or more characters whose code points are not defined is made. v A record in the database file member contains characters not supported by the bar code type specified for a bar code. v The font specified to print text is not correct. For example, a DBCS font is specified for SBCS text. Use correct data and correct font. 08C1..00 Position check: Overlay size is too large. Reduce the overlay size. If you cannot solve a problem using the problem analysis procedure listed in this appendix, you may want to contact your service representative. Before contacting your service representative, be prepared to provide the following information: If the problem occurred while your spooled file was being printed, the following is also required: Contacting Your Service Representative v A copy of the display on which the problem occurred and the values specified. If a copy is not obtained because you cannot press the Print key, provide the title of the display, all values you specified, and the key you pressed. v A copy of the source overlay or PFD definition being processed (if applicable). v A copy of the input database file (if applicable). v A copy of the page segment being used. v A copy of the spooled file being printed. v A copy of the job log of the printer writer. v A copy of the printout. Chapter 23. Problem Analysis 407