def format_message_response(params):
    """
    Format automatic response
    |params| is None if the system can't process the user's message
    or is not confident enough to give a response.
    Otherwise, |params| is a triple that consists of
    the question that the system is trying to answer,
    the response it has for that question, and the recommended command to run.
    Return the automatic response that will be sent back to the user's chat box.
    """
    if params is None:
        return 'Thank you for your question. Our staff will get back to you as soon as we can.'
    else:
        question, response, command = params
        result = 'This is the question we are trying to answer: ' + question + '\n'
        result += response + '\n'
        result += 'You can try to run the following command: \n'
        result += command
        return result