Quantum black-hole information missing in the semiclassical treatment
  In the semiclassical treatment of gravity, an external observer can measure only the mean (not the exact) mass of the black hole (BH). By contrast, in fully quantum gravity the exact (not only mean) BH mass is measurable by the external observer. This additional information (missing in the semiclassical treatment) available to the external observer significantly helps to understand how information leaks out during the BH evaporation. 
H. Nikolic