Modeling Hypermedia-Based Communication
  In this article, we explore two approaches to modeling hypermedia-based communication. It is argued that the classical conveyor-tube framework is not applicable to the case of computer- and Internet- mediated communication. We then present a simple but very general system-theoretic model of the communication process, propose its mathematical interpretation, and derive several formulas, which qualitatively and quantitatively accord with data obtained on-line. The devised theoretical results generalize and correct the Zipf-Mandelbrot law and can be used in information system design. At the paper's end, we give some conclusions and draw implications for future work. 
V.V. Kryssanov, K. Kakusho, E.L. Kuleshov, and M. Minoh