Estimation and Control of Quality of Service in Demand Dispatch
  It is now well known that flexibility of energy consumption can be harnessed for the purposes of grid-level ancillary services. In particular, through distributed control of a collection of loads, a balancing authority regulation signal can be tracked accurately, while ensuring that the quality of service (QoS) for each load is acceptable {\it on average}. In this paper it is argued that a histogram of QoS is approximately Gaussian, and consequently each load will eventually receive poor service. Statistical techniques are developed to estimate the mean and variance of QoS as a function of the power spectral density of the regulation signal. It is also shown that additional local control can eliminate risk: The histogram of QoS is {\it truncated} through this local control, so that strict bounds on service quality are guaranteed. While there is a tradeoff between the grid-level tracking performance (capacity and accuracy) and the bounds imposed on QoS, it is found that the loss of capacity is minor in typical cases. 
Yue Chen, Ana Bu\v{s}i\'c, and Sean Meyn
cs.SY stat.AP