Modeling and study a general vacation queuing system with impatience   customers
  In this paper we models and studies a general vacation queueing model with impatient customers. We first propose a sufficient condition for the existence of the stationary workload process. We then give an integral equation for the independent and identically distributed case. This integral equation is solved when customers arrive according to a Poisson Point process. A relationship between the tail of the waiting time distribution and the tail of service distribution is also given. 
Assia Boumahdaf
math.PR