We will replace or refund any bottle of wine that is damaged or flawed by either the winemaking or improper shipping of that wine from the winery. We ask that you return the unfinished portion of the original bottle for replacement.
As wine is a natural food product, it is subject to spoilage, and each wine is unique. We are unable to replace wine which has been spoiled by improper storage, transportation, or extended aging. *You store and age wines at your own risk*.
Please send an email to allan@rcellars.com to arrange for the return of any corked or otherwise inherantly flawed product, or if you have additional questions.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling.
A 25% restocking fee will be applied to all canceled orders or wines returned for quality issues stemming from conditions beyond our control, or for any cancelled wine club shipments.
Wine Club Cancellation: 30 days written notice required.
We will charge for any shipment scheduled to occur within thirty (30) days after the date a cancellation request is received; no further billing will occur thereafter.