Silver Star’s customer email provider has implemented SPF checks to help reduce the amount of SPAM emails that our customers receive.
Sender Policy Framework (SPF) is an email validation protocol designed to detect and block email spoofing by providing a mechanism to allow receiving mail exchangers to verify that incoming mail from a domain comes from an IP Address authorized by that domain’s administrators.
Messages that fail SPF checks will be quarantined and they will appear as spoof when viewed in the digest. When you login to the digest, you can see further details by navigating to the messages tab. It will list out which IP’s are not specifically listed in the SPF record that should be added as an exception.
Inside of your personal dashboard, you will see a field entitled SPF Exceptions. If you know the sender to be valid, we encourage you to first reach out to the sending domain and let them know that they are failing SPF checks. The domain administrator should be able to accommodate this request. If that is unsuccessful, you can add the domain/sender to the exceptions list and they will be allowed through.
Please contact the Silver Star Service Center at 877.883.2411 for additional assistance.