Being one of our main focuses, especially for single female guests, we take the security of our customers very seriously. We understand the risk of anxiety or stress when travelling alone, particularly when far away from home, and we ensure that each of our guests feels safe and well protected. All suites including our PLUS properties operate a comprehensive lone female guest programme.
The programme covers key areas of security and measures implemented to ensure the guest never feels endangered or at risk.
Each of our heavy, self-closing doors is equipped with a secondary lock.
When checking in, we always hand you your room details cautiously and will never say your room number aloud.
Single female guests are not to be allocated a room on the ground floor, close to a fire exit or at the end of corridors.
A team member walks each of our guests to their apartments taking time to ensure lone guests are introduced to their room interiors and facilities.