FloSports is seeking to hire a part-time Customer Service Representative to join our Operations team. FloSports’ Customer Service Representative will need to understand all facets of the premium product and it’s offerings so that World Class customer service is provided to our subscribers. We are a sports company and want our representatives to be passionate about what they do and what we serve to the marketplace (live event streaming of sports events). The ability to understand our members’ needs and solve their problems will be instrumental to this position. As such, the ideal candidate will be creative and possess strong relationship management and communication skills. Most importantly, you should be passionate about sports!
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Exceptionally strong communication skills to effectively communicate with our premium members and fans.
Availability to work weekends – This position will require significant commitment during weekends for our live streaming events.
FloSports, an innovative sports media and events company based in Austin, Texas, is the authentic source for content and a new world of coverage that true fans have been waiting for. Focused on three areas – live competition and coverage, original content, and owned and operated events – the company takes fragmented communities and provides them the platform to connect with the sports they love. Through live streaming of premier events, original video programming, weekly studio shows, branded entertainment, and event creation and execution, FloSports is changing the game for the sports, the athletes and the fans. Current verticals under the FloSports header are Elite Fitness, Wrestling, Gymnastics, Grappling, Bodybuilding, Softball, Cheerleading, Boxing, and Running, including MileSplit.com.