1. The Zetafax SMTP Server is receiving an SMTP stream that has multiple line breaks in the FROM field. As a result, the Zetafax SMTP Server does not parse this field properly and only a partial address is forwarded onto the Zetafax Server. The truncated FROM address can be seen in the Zetafax Server Monitor as the following line: ‘Message from:’ (note that there is no data). A working system will display the following log line: ‘Message from: address@company.com’.
An update is available here to address the first issue. This includes a fix to allow Zetafax SMTP Server to parse addresses with line breaks correctly.
Please refer to ZTN1418 for instructions on importing a list of SMTP users and enabling them.
This behaviour was corrected in the update and technote detailed above.