There are two broad areas that assist us in how we think and feel about our approach to improvement, firstly how we leverage from the Customer Centric approach to Business. Secondly shedding the stereotypical bad habits of managing performance and adopting a new set of tools and techniques that empowers teams to define strategy, select meaningful measures and use these measures to improve and reach targets. This is brought to life through the use of PuMP® approach to measuring performance.
Across these two key areas you can engage Mark to deliver presentations, workshops, tailored consulting, or mentoring for teams or individuals.