Do your knowledge workers need a shared call queue? Do your teams field calls, solve problems, and juggle multiple service requests?
XM TeamQ is ideal for organizations looking to optimize the routing of incoming calls to teams of workers who need more functionality than hunt groups offer but don't require a full-blown contact center.
Empowers Agents: Agents are in control and decide when they take their next call. Ideal for staff who are not 100% phone-dedicated, such as IT help desks, sales support and teams of knowledge workers, who field calls while also solving problems.
Microsoft has made announcements regarding Unified Messaging for Exchange Online/Office 365 and Exchange Server 2019.What does it mean? Who will it impact?
Exchange Online UM and want to keep using your on-premises PBX (Avaya, Cisco, NEC, Mitel, etc.)?
Exchange Server for UM with on-premises PBX and plan to upgrade to Exchange Server 2019 in the future?
Exchange Server for UM with on-premises PBX and want to move to Office 365 in the future?
Skype for Business Server and want to continue to use UM on-premises?
Not ready to move to Cloud Voicemail? Looking to leverage your third-party on-premises PBX? Join us to learn more about your UM options.