How to get my money back from hotels.com, paid for non-existing apartment? December last year, I was going to stay in Oslo from the 2nd to the 10th, and booked an apartment at hotels.com a few days in advance. Soon after booking I got an email stating that the order was confirmed and a booking reference. A little later I got an automated email with a picture of the building entrance, and detailed instructions about check-in procedure. I arrived in Oslo late on December 2nd, went to the address of the apartment and verified that the entrance was the same as in the picture I had previously received in the check-in instructions. According to the instructions, there was a key-box near the entrance. I found this, but the code that was supplied did not work. At the time it was minus 15°C outside, so I thought maybe the key-box was frozen. I was unsure what to do at this point, but I ended up ringing the doorbell to the apartment that I was supposed to stay in. After a while, a person came out. He informed me that these apartments were no longer rented out, and that he had been living there for the last half year. He let me inside the entrance, so that I could stay inside while calling the support number in the booking confirmation. I called the support number and reached a person on the other end, this was apparently at a support center. In the beginning he did not know what I was talking about, but after explaining for a while, he did recall that they had previously been handling support for this address. He informed me that whomever was renting out the apartments were no longer in business, and he could not help me find any place to stay. Since I had nowhere to stay, and it was minus 15°C outside I simply had find somewhere else. I searched the nearby area and luckily there was a Scandic nearby and they had a room available. The next day, I went to the hotels.com support website. There was no email listed, but I found a phone number. After waiting for a while I got through to another person. I had a hard time understanding what the support person was saying, but managed to communicate the situation. My confirmed booking was found and I was told a refund would be in place within 10 days. Fast forward 13 days, and nothing has happened. So I call support again, this time there is person on the other end that I can more easily understand. I explain the situation. He gathers my booking references and so on, then works for a long while. Eventually finding out that the previous call was logged, but there was no other information available. He informs me that, before a refund is given, they have to figure out what happened. I ask him if he can see that my booking was confirmed and that they received payment, to which he confirms. I ask him when I can expect a refund. His reply is pretty vague, but I understand it will be a few days at least. Next I ask to get a confirmation email from the current call stating that the situation has been registered. The email is received shortly after the call ends, it is in Swedish, but basically states that that the matter is under investigation (this also gives me a way to contact them back by email). Four days later I get a new email from support. I'm asked to describe the situation, what happened at check-in and provide details from where I ended up staying. I reply with the information as requested. The following day I get another mail stating that they are still waiting for a reply &quot;from the original business to business email address&quot;. Fast forward a month until mid-January: still nothing has happened. I sent a new email a week ago asking for a status update, but no response so far. I'm pretty sure I'm legally entitled to a refund, but please let me know if I'm mistaken. Nevertheless, the amount is not huge (about 900USD), so if they decide to bury this in delays and paperwork then at some point I have to say the time spent on trying to get it back is not worth it. So is there any legal action I could take? And importantly, would it be worth it given the amount and the time I would have to spend, or should I just consider it lost? Edit: Booking and location is all inside Norwegian borders. According to google, hotels.com has HQ in Sweden
You are entitled to a refund, since the &quot;hotel&quot; breached their contract with you. You can sue both the booking company and the individual, though identifying and serving legal notice on the individual will be more difficult. The amount in question is well within the scope of small claims court in Norway. The biggest challenge there is that you have to first contact the local police to get a hearing with the local Conciliation board. You might also sue the booking company in your own location (which would be easier), though depending on how you made the booking they might not be liable. On the third hand, the time between the complaint and now is relatively short and does not yet reach the level of being &quot;an unreasonable delay&quot;. As for whether the cost would exceed. You will have to shoulder the burden of the filing fee, which can be added to your award in the case of a judgment in your favor.
Is there any way I can persuade the new landlord to start renting apartment as close as possible to the end of 30-day period? If you already signed a contract with the "immediate move-in" clause, it is going to be difficult to persuade the new landlord. That is because the landlord would have no incentive to postpone his source of income and there is no statute or legal provision available to you on that. If you have not signed the contract, then you two can still negotiate until either party leaves or you reach an agreement. Under contract law, the latter is referred to as knowingly and willfully entering a contract.
It is the tenant's responsibility to understand the written contract. Oral statements about the contract do have to be consistent with the written contract (that is, in the context where you ask the landlord what a particular clause means before signing -- not in the case where you are modifying an existing contract). If I were renting a room and the contract says "Du må betale $1000 hver dag", which I don't understand because my Norwegian is terrible, I would ask about this, and the landlord might say that it means "You must pay $1000 every month", which could be a decent deal. Actually, the clause says "You must pay $1000 every day". When the reality of the situation becomes clear, then it is obvious that we didn't have an agreement in the first place. Perhaps he mis-spoke, or his English is as bad as my Norwegian, but I would not be held to rate in the written contract, assuming that I could back up my claim that he gave me that interpretation: the lease would probably be voided, as not an actual agreement. The underlying principle is that there has to be a "meeting of the minds" where the parties understand what they will get and what they must give, and there was a demonstrable failure of understanding. On the other hand, if I sign a contract without really reading it carefully, and there is a clause in English (which I speak) saying that I have to pay $1000 a day, but I didn't really think about the clause so that in a sense I didn't understand what I had agreed to, well, I may still be on the hook. (On the third hand, a court would probably say that's a ridiculous rent and void the contract on policy grounds). In general, "not my first language" is not a get-out-of-contract card, though attempts to trick people into signing documents in languages that they really have no understanding of won't be successful. Virtually nobody but a lawyer actually understands contractual language, yet contracts are enforced all the time. A contract can be explicitly modified by verbal agreement, or can be entirely verbal, but oral agreements face evidence problems, namely, what exactly did A and B say? It's scientifically well established that parties can be morally certain that the conversation went "A" (for one person) and "Not A" (for the other person). Using "could" rather than "would" in speech makes a huge difference in interpretation. There is a rule, the parol evidence rule, which essentially says that unless there is a good reason to not do so, the contract as written is what is enforced. Even if the conversation had been written into the contract, there's no basis in the contract for objectively determining whether a thing is old and "just broke". So even as an additional clause in the contract, it doesn't afford you a clear escape hatch. You might be able to prove with expert testimony that indeed the pipes had been corroding for a hundred years, and you could not have caused the pipes to burst.
Just think of the subtenant cum owner as two separate people with two separate roles. Tenant = T Subtenant = ST Old owner = OO New Owner = NO The rights of the tenant vis-avis the new owner will be informed by the lease and the local laws. Generally, if the sale happens in the middle of the existing lease, the NO is obligated by the terms, as is the T. NO cannot just kick T out, and T cannot just break the lease. The lease may say what could happen and local laws will apply. Likewise, ST has whatever contract with T that previously existed. Pretend NO and ST are different people. If T owes NO $1000 per month, and ST owes T $400 a month, that continues even though ST and NO are the same person. Depends on what kind of dispute. See above. All contracts continue, subject to whatever the lease with the original owner and the subtenancy agreement say abut modifying or breaking the lease and sublease. Local laws apply. Note, if the subtenancy was "off the books" or was done when not allowed by the original owner, and if it was not in a place that the local law says owners cannot deny subleasing, then tenant might not have any protection. ST, now that he is owner could just move out and stop paying. On the other hand, even if he is the owner, he cannot just say "I am the owner now, so I am moving back in for free" because the original lease gave the tenant use of the whole property. But ST could just drop out because T always owed OO, and now NO, the full rent. Do you mean if rather than sublease, they were both on the original lease? Interesting, but just imagine it as the obligations before the sale = the obligations after the sale. I don't know though. There are some tax implications for an owner occupied rental.
What the landlord is doing is forcing you to abide by the terms of your lease agreement. You most likely agreed to a 1 year lease on a signed document, which means you're pretty much screwed because if he wanted to, he could force you to fulfill the lease and pay him anyway. However, his remarks about when you can notify to terminate are wrong. See end of answer. About Terminating Your Lease Early However, there are a few loopholes you can exploit. The easiest one is to get him to increase your rent. Ask about it, tell him that you're considering staying but tell him you want to know if he's going to increase the rent by much. If he declares that he is going to increase the rent, perfect. Get him to send it to you in writing (which he is legally required to do). Just in case though, have him on speaker phone and record every conversation you have from now on without telling him. This is legal (see this answer) and is a powerful form of evidence, so exploit the hell out of it. If you can get him to tell you that he's going to increase your rent, then you can legally submit a notice to terminate tenancy on the grounds that you do not wish to pay the increase. In this case, the amount of notice that you have to give is capped to the day that the rent increase is to take place. If you try this, do everything you can to get it in writing. Don't feel proud of snaring him and immediately announce that you're leaving because of this as soon as he says it on the phone, because you're screwing yourself out of going through the proper channels to make sure you not only win, but you've made your case air tight. Also, feel free to let you landlord know that he owes you money. Landlords in Ontario have to repay you a capped interest rate on your last months' deposit every 12 months. This rate is decided annually and for 2015 is capped at 1.6%. If your landlord wants to be anal about the rules and stick the letter of the law to you, do it back. Becoming a pain your landlords ass is a great way to get them to either become more flexible, or make a mistake that will give you an out. Notice that if he does increase the rent, he can demand that you increase your last months deposit and force you to pay it. You could "accidently" make him aware of this right in a conversation where you are concerned about a rent increase immediately after letting him know that he owes you money for the interest. "I'm concerned about the rent increase because I have to increase my deposit by law too." This way, he'll hopefully have the thought "I can avoid having to give him any money by increasing his rent by the same interest rate, so he'll owe me what I owe him, therefore I owe nothing. I'm so smart!" Then he cheerfully gives you a notice to increase rent, at which time you invoke your right to terminate tenancy on short notice due to an increase in rent. Your Landlord Is Wrong All that aside, your landlord committed an illegal act when they refused your notice to terminate, because he's denying you your rights under the RTA. From the Residential Tenancies Act: A tenant may terminate a tenancy at the end of a period of the tenancy or at the end of the term of a tenancy for a fixed term by giving notice of termination to the landlord in accordance with section 44. 2006, c. 17, s. 47 The details adjust a little bit depending on your circumstances, but the conditions in section 44 are basically to ensure the following: You are giving 60 days notice. You are not giving 60 days notice where the termination date you provide is less than the previously agreed term, except in special cases like the one I mention about increased rent. There is nothing in section 44 that can be confused to mean that you must wait until you have passed the end of your term before you can decide to leave. I suspect your landlord is deliberately interpreting the use of wording like "may terminate at the end of" to imply you have to wait to give your notice. A notice of termination is not a termination. It is a notice that in the future, you are going to terminate. Let's remove the confusion by replacing the word "terminate" with "vacating the premises and not paying another cent". That should remove any ambiguity that could be abused. So frankly you can simply go straight to the board, file the appropriate form with them and just pack up and leave when you've reached the date specified in the notice to terminate. Your final month is covered by your deposit. File the form immediately, let them know about the conversation you had with your landlord, then go to your bank and cancel the cheques you've already written (except for your deposit cheque) and simply ignore the landlord, carrying on with your moving plans. You should ask the Board if this illegal act has any ramifications. Perhaps because he has done this, this gives you an immediate out or something else. Call the Board and tell them what happened and ask them. They have an obligation to inform you correctly. Sources: Landlord Tenant Board of Ontario FAQ Final Note The Board is there to serve you, free of charge. They have a duty, as it is their explicit directive, to assist you in all matters regarding being a tenant. Phone them, talk to them at length, demand assistance. They are to inform you of your rights and guide you on the appropriate action, forms and procedure to assist you in resolving any issues you have. Note that I wrote the whole bit about getting out of your lease early legally before I refreshed my memory on the fact that you can/should give your 60 days notice before the end of your lease period. That makes the case much simpler as a I note in my answer. I left the information I already wrote however because it could be applicable or at least be of some help to others. Also note that if you're saying that the landlord came to get more cheques on the basis of his lie that he used to refuse your attempt to legally leave, then you'll need to cancel those cheques. That costs money. That alone is enough of a case to take him before the Tribunal and force him to repay the cost of those cancelled cheques. You may even successfully claim further damages or the Tribunal may voluntarily award you money for the actions your landlord is deliberately taking to deprive you of your rights. Talk to the Board.
There's a lot of variables here, as many leases are built in different ways within the leeway allowed by law. You will want to contact a local lawyer to see how you can mitigate the damage to yourself, and contact your landlord and see if you can re-negotiate the lease. If the landlord doesn't want to re-negotiate, you're probably facing eviction if you can't come up with the full rent by yourself; many leases don't allow non-related adults to live on the premises if they're not on the lease (this can also result in eviction). However, your roommate will also get an eviction record and be responsible for any damages if the lease survives long enough to cause an eviction. Actually having a random person move in from Craigslist might also cause your roommate to suffer additional liability if they're not allowed to sublet their lease agreement, which many leases do not allow (landlords like knowing who's living on their properties). Having them move in might cause both you and your roommate to be evicted. You probably don't have any rights to sue your roommate until actual damages occur (in other words, after you've already been evicted). You should speak with your landlord as soon as possible to get a new lease. An eviction record will cause problems for your roommate as well, so you might urge them to consider staying long enough to get things sorted out legally. When you ask your landlord, simply ask something like, "My roommate wants to move out. What are my options?" They will tell you what they are willing to accept.
Theft is of course illegal in all US states, and pretty much every other jurisdiction. In the US that is a matter of state law, not federal. It could be reported to the local police, but it might be hard to prove. Both landlord/tenant law and privacy law are largely matters of state law in the US, not federal law. Such laws vary a good deal in different states. In many states a landlord is allowed to enter the rented premises, usually on "reasonable" notice, or without notice if there is an emergency. If the landlord actually lives in another part of the house, and simply rents a room to the tenant, the landlord may be able to enter the room more freely than if it was a separate apartment or house. In many cases where there is a written lease or rental agreement, it will specify under what conditions the landlord or landlord's agent may enter, and how much notice is required. What does the lease in the current case say about that?
You signed a contract where you agree to not have pets and the landlord agreed to let you live there. If you decide to not follow your end of the deal, the landlord might not either. In simple terms, you can get evicted. There is probably a clause in the contract to the effect of "you will get evicted if you don't follow these rules". Depending on contract and local law, you may also be fined, forced to remove the pet, or have your security deposit withheld. One reason landlords don't want pets is that pets leave odors and fur in the apartment, requiring costly cleaning. Not to mention some cats love tearing up the carpeting and otherwise destroying the property. Thus the deposit is used to "repair the damage" caused by the pet. Some landlords charge an additional pet fee for tenants with animals, so if you secretly keep a pet you are cheating them out of the fee as well. If you want the cat for several months or more, then you probably shouldn't try to hide it from the landlord. There is a big risk you will be discovered and suffer repercussions. The landlord may also refuse to renew your lease later. In theory, and depending on your tenant, you could claim that the cat was there for a day and it will be removed right away. But as I said, landlords are concerned more about the damage to their property than policing you, so once the landlord gets suspicious (probably already happened since you asked him about it) they could inspect the place and demand you pay for damage regardless of how long the cat was supposedly there. Well being of the cat is unlikely to create an exception to the contract. However, you could have some recourse by claiming that the cat is an emotional support animal and vital to your well being. I am not familiar with the process for this in Austria, but presumably it will involve paperwork from a psychologist verifying the fact. Simply saying you really like the cat and don't want to give it away will not be a sufficient reason - you initially agreed to not have pets, so it can be argued that you should not have taken one in to begin with. I love cats too, but you probably shouldn't do it if your landlord already told you no. You could end up in a situation where you are forced to put the cat in a shelter, which wouldn't be good for the cat. If your landlord won't budge, your best option is to move somewhere else.