If a mailman steals a package, who takes the loss? If I buy something, say from Amazon, and the mailman steals it, then is it my loss or Amazon's? In other words, for first class or priority mail, when does the mail piece pass from possession of the seller to the buyer? I know with commercial shipping it depends on the terms. For example, if you buy something Freight On Board, then the customer takes the loss, but if it is shipped Destination, then the shipper takes the loss. What are the implied shipping terms when buying from an online seller?
Leaving out who the shipper is for a minute, the primary loss would be the seller's (UCC 2-613) in that the loss would be total and the contract would void (so the buyer has not obligation to pay the seller, and the seller's stuff is nevertheless gone). The seller has a remedy against most shippers, so that UPS or Fedex would be liable to covering their loss (assuming buyer has not assume the liability by agreeing to delivery without signature). However, USPS has special immunity: the government is liable to tort claims, but 28 USC 2680(b) states that The provisions of this chapter and section 1346(b) of this title shall not apply to... Any claim arising out of the loss, miscarriage, or negligent transmission of letters or postal matter Thanks to Nate Eldredge for raising the case Dolan v. USPS 546 U.S. 481 (2006), where it was held that USPS has very narrowly circumscribed immunity from liability. Under this provision, they are not liable for breaking contents when delivered negligently, but that does not mean that they are not liable for breaking things as a result of their deliveries (they broke Mrs. Dolan, in how they piled stuff on the porch). Although this case does not rule on the meaning of "loss" or "miscarriage", on a plain reading of the terms, theft results in a loss ("loss" is not restricted to "mysterious disappearance"). The court also observes that losses of the type for which immunity is retained under §2680(b) are at least to some degree avoidable or compensable through postal registration and insurance and the court explains that one purpose of the FTCA exceptions was to avoid “extending the coverage of the Act to suits for which adequate remedies were already available” (that is, Congress opened the government to tort liability in just those cases where there were no remedies: but there has long been postal insurance).
As far as I can tell, that would be a criminal act. Georgia law § 16-8-2 - Theft by taking says: A person commits the offense of theft by taking when he unlawfully takes or, being in lawful possession thereof, unlawfully appropriates any property of another with the intention of depriving him of the property, regardless of the manner in which the property is taken or appropriated. Georgia law § 16-7-21. Criminal trespass says: A person commits the offense of criminal trespass when he or she intentionally damages any property of another without consent of that other person and the damage thereto is $500.00 or less or knowingly and maliciously interferes with the possession or use of the property of another person without consent of that person. If you know the store is refusing to sell you a product, and you eat that product anyway, that is theft. If you don't eat the food but just open it, that's still criminal trespass. Even if you're leaving them money, you're still taking and/or damaging their property without their consent. Additionally, if they told you to leave, and you refused and instead started opening food items, you might be guilty of trespassing in the more traditional sense: A person commits the offense of criminal trespass when he or she knowingly and without authority... Remains upon the land or premises of another person... after receiving notice from the owner, rightful occupant, or, upon proper identification, an authorized representative of the owner or rightful occupant to depart. As to whether it was legal to give the candy to your daughter before the disagreement and refusal of service, that may depend on what the standard practice is. It seems to me that in most clothing stores you're supposed to pay before consuming the product - this isn't a sit-down restaurant. But if there's nothing else going on, I think the average store would refrain from calling the police if the person did not try to hide the evidence (for example, by stuffing the empty box on a shelf) and if the merchandise was paid for before the person attempted to leave the store, regardless of whether it's technically illegal.
Does Bob have a case/standing? Yes, this is a reasonably straightforward contract dispute. Once you contract to do something and you then don't do it, you are liable for damages. Contractual damages are assessed on an expectation basis - the innocent party is entitled to be placed financially in the same position as though the contract had been completed without the breach. Bob is entitled to have the item and not to be out-of-pocket more than he agreed to pay. But ... There may not be a contract - see What is a contract and what is required for them to be valid? A contract is formed when the parties reach an agreement and most website terms and conditions are clear that this is NOT when the customer pays for it. For example, Amazon says: The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the &quot;Dispatch Confirmation E-mail&quot;). So, here, two things have to happen before Amazon and you have a contract: they have to physically dispatch the goods and they have to send you an email saying they have. If they do one without the other, there is no contract. If your vendor has similar terms, you don't have a contract with them and are not entitled to contractual damages. You would not have a case in equity because they were clear that there was no contract until these things happened. You might be able to argue negligence if they sent the email without dispatching the goods but your damage basis would be different. Tort damage is calculated on a restoration basis, not an expectation basis, so you can recoup your losses but not claim any lost profits. It makes no difference here but if you had had a buyer who was going to pay you twice the price you paid, in contract you are entitled to the lost profit, in tort, you aren't. However, if the contract has a dispute resolution clause, that would normally have to be complied with before you can go to court. In some cases, this may prevent going to court at all, for example, if the dispute resolution clause included binding arbitration or expert determination. If there is a choice of law clause then this will usually be binding, however, if this is a consumer contract in New Zealand then NZ consumer law will apply in addition. Similarly, courts will usually observe a choice of venue clause. With what reasonable time lapse between (false) shipment notification of the original order and placing the eBay order? A reasonable time. Depends on what the product is and what normal delivery times are. For a 5mm screw, a reasonable time is probably measured in months. For an aircraft carrier it's probably measured in decades. Does this sort of a claim fall under the jurisdiction of small claims court (given that the amount is less than the threshold)? Neither New Zealand nor England &amp; Wales (bearing in mind Scotland and Northern Ireland are different jurisdictions) have small claims courts. The correct venue in New Zealand is the Disputes Tribunal which is not a court, and in England and Wales it is the County Court. Procedurally, would it be more advantageous for Bob to file the claim in the UK or in New Zealand? Ask a lawyer in each jurisdiction. Now Bob wants to claim damages from the store in the amount &quot;Total for the eBay order less total for the original store order&quot; — on top of full refund of the original order. Bob is not entitled to a refund. He is entitled to damages. A more accurate way to state the damages is the total for the eBay order and to not make any mention of a refund.
The &quot;original&quot; owner remains the only legal one. Party A goes to jail. You get entitled to recover the money from A (unless you knew that the item was stolen — in which case the money will go to the government and you may go to jail with A).
None You broke your contract with ParcelHero - they could take action against you. You say you sent a passport, which is clearly on the list of prohibited items and this makes it an Undeliverable Consignments. And “Customer shall be liable at all times for any and all Charges incurred by PH in returning, storing or disposing of an Undeliverable Consignment.”
Am I as the user of this site in any way liable if the music turns out to violate copyright? Yes. In a similar way to if I give you “permission” to take my neighbour’s car. Only worse. Because stealing requires intent - you have to mean to do it - while copyright violation is strict liability - if you do it, you’re guilty. If the user that uploaded the item did not have the authority to give the site permission then the site does not have permission and neither do you. If you take reasonable precautions such as performing a reverse image source and verifying that the item appears to be owned by the same person everywhere and, perhaps, reaching out to them then your violation will be an “innocent” infringement which mitigates but does not eliminate damages. The only way to be sure with copyright is to know the provenance of the copyright/licences back to the original creator.
Theft is universally a crime in virtually every jurisdiction. Insofar as a state has a criminal code and a functioning judiciary, theft will always be a crime. It is also a basic legal principle that theft is a tort as well (in other words, a civil wrong incurring damages to an individual that can be remedied in a court of law). A key part of the problem in failing to make theft a crime, is that in the absence of a substantive penalty in terms of a fine or imprisonment, theft becomes a low-risk, high-reward activity where the maximum penalty is simply the repayment of stolen goods (with relatively minimal loss). This fails to provide an effective deterrent to this socially frowned-upon activity, and rates of crime would skyrocket. It is appropriate, therefore, to make theft a crime (and all jurisdictions do so), as all pillars of criminal justice immediately apply. Edit: As @/JBentley correctly points out, penalties do in fact exist in civil law. That said, the power of incarceration, perhaps in this case the ultimate deterrent, is largely unavailable in civil cases. The ultimate point - that theft is rendered a more sound and legitimate enterprise based largely on gambling - remains the same. Additionally, not all individuals have the time or effort to file small claims and follow cases to the end. Making theft a tort-only offense would cause extraordinary difficulties in enforcement as many would consider the loss of perhaps a small article relatively insignificant compared to filing in small claims court.
Bad people are quite uncommon Most people behave in good faith most of the time - don't tie yourself in knots over the very few people who would be unscrupulous enough to try to do this. Burden of proof The person who makes the allegation has the burden of proof on the balance of probabilities. So the person who claims they didn't receive it has to prove that. If there are two equally credible witnesses, one saying they packed and posted the thing and one saying the thing was not packed then the burden has not been met. If the person who packed it has a photo of it packed and addressed then the other person has definitely not met their burden of proof. Insurance Insure it against loss or damage in transit. Then you can just replace it and claim on your insurance.