Unauthorised Use of Discount Code TL;DR Can a retailer back out of their own Terms and Conditions because I used a discount code that I did not have explicit authorisation to use? Full Details I found a discount code online for a gift card provider. With this particular gift card, one can send it off to the provider to 'redeem the balance', minus a fee. This allowed me to buy the cards and return them and get back more than I paid. (For example, suppose you get 20% off a £100 card, ie £20 reduction, and the redemption fee is £10. You make a profit of £10.) When I made the purchase, I entered the discount code, and it was accepted. I then ticked the Terms and Conditions box---the Ts and Cs make no reference to discount codes (but do say that I can redeem the money for the fee). Upon my attempted redemption, the provider said that they would not be proceeding with the redemption, but rather refunding what I paid originally; their argument is that I didn't have authorisation to use that discount code, and that it was intended for a specific company (to which I have no connections), and that this discount code came with additional Ts and Cs, which include not passing the code onto a third party and that all cards are sold on a non-return basis. (The code was readily available on multiple voucher websites.) I responded that I had not agreed to any of these Ts and Cs, but rather the ones I had agreed to made no reference to exceptions to the redemption clause (and no reference at all to discount codes). They have now replied with the following statement. Pending further legal advice we will be making a full refund [as you requested] to you less any card charges as this matter is dragging on. We must make you aware however that we may be contacting you soon regarding the refund should our legal advisors advise us to do so. This may include contacting the police for the unauthorised use of a Corporate Discount Code. We would advise that you refrain, in the future, from using Discount Codes not received directly from ourselves as you are now aware that they are not designed for the use of an individual for profit. I had no knowledge that it was a corporate code, and were that the case my order should have been declined. Is the comment about &quot;contacting the police for the unauthorised use of a Corporate Discount Code&quot; just trying to scare me, or legally am I at fault? If necessary I can provide the name of the company and a link to their Ts and Cs, but I would rather keep it anonymous if possible
If you were to seek legal recourse for breach of contract (their Terms and Conditions), the best outcome you could hope for would be "making whole", and since they have already offered this a court could award you what the retailer already offered, but make legal costs on both sides the plaintiff's liability (ie. you), since you could have taken the offer and avoided court. The Terms and Conditions associated with the discount code mean that you won't be able to return the gift cards for cash. It will be argued that by using the code, you agreed to those terms and conditions. The second paragraph of their reply looks like an attempt to scare you, but it has legal merit. By using the unauthorised code you could be considered to have made false representation when you entered into the contract. This could render the contract void, and if they could demonstrate it had been done deliberately to gain money it could meet the threshold for fraud (which is what the police would possibly investigate : if it can be shown that you were aware the discount code didn't apply to you it would constitute making "a false representation ... to make a gain for himself" [sub-paragraphs 1-5, paragraph 2 of the Fraud Act 2006]). You may be able to argue that the voucher websites misled you (though it sounds like you, I and the retailer already know that's not true), but since the retailer has offered to repay what you paid there are unlikely to be any damages - and, unless the voucher site took commission from your transaction, a contract between you and the voucher sites would be difficult (possibly impossible) to establish. In the circumstances, returning what you originally paid is a good offer.
The price is not one of the terms and conditions of the CC-SA license. You may chose to attach a price to a derivative work (which you have the right to create under license section 3.b). But any person who receives the derivative work legitimately (from you or from someone who got it from you, directly or indirectly) must get it under the CC-SA license, and has the right to redistribute it, and may do so at no charge if that person so chooses. Also, you may not impose any copy protection or other technological measure that would prevent exercise of the reuser's rights. Whether selling a work that may be redistributed freely is good business is your decision.
Do you have a contract? It depends on the website’s terms but almost certainly not. It is standard practice in e-commerce terms and conditions that your selecting “buy” and giving the vendor money does not create a contract; you are merely making an offer that the vendor can accept or reject. For example, Amazon’s terms are clear that the contract only comes into existence when they dispatch the goods, until then they are free to cancel your order and return your money. Here the vendor rejected the offer. Is this false advertising? Maybe. It would depend on the specifics of the ad and whether, overall, a reasonable person would be mislead or deceived. It’s possible you misunderstood but that doesn’t necessarily make it misleading or deceptive. I misunderstand a lot of things; that doesn’t mean they were objectively misleading or deceptive. Notwithstanding, a business does not have to make good on false advertising. An incorrect advertised price does not force the business to anccept offers of that price. It may force a correction and may require the item to not be sold until the price is corrected and it may expose the business to fines, but it does not give anyone the right to buy at that price.
Answering my own question after some more research (which I should have done in the first place). Yes, it's illegal both in the US and in the EU Many airlines do it anyway because they are desperate for cash and hoping that no government agency will enforce it. A trade group is actually lobbying to change the laws Airlines will do what they can to make you accept a voucher. Some create an incentive, some make it just extremely difficult to get refund or they will simply deny it. If you accept a voucher, you waive the right for a refund. Only realistic option is a charge back through the credit card but I haven't found any successful examples yet. Good overview articles: https://onemileatatime.com/flight-cancelled-refund/ https://viewfromthewing.com/airlines-are-breaking-the-law-by-refusing-refunds-for-cancelled-flights/
Is this legal? Generally yes, unless it unlawfully exceeds the scope of the license. Also, if it is, how can I check if it's permitted by the original store's EULA? Read the whole EULA, focusing on terms related to resale, assignment, and transferability.
Burglary, theft and fraud(s) The burglary and theft are trivial and unlikely to be prosecuted - it’s the breaking in (burglary) and taking (theft) of the possessions including the physical card itself. Using someone else’s credit card without permission is fraud - in this case it appears there were several frauds. All are crimes against the Queen. While crimes may have victims, they are perpetrated against the state, which, in the UK is the Sovereign. The gym was a victim of burglary, the cardholder was a victim of theft, the cardholder and the bank are victims of frauds. Any of these aggrieved people may seek damages from the perpetrator(s) (who appear to be unknown at this time) for whatever their losses are. Their most likely causes of action are the torts of conversion (the civil equivalent of theft) and fraud (the civil equivalent of, well, fraud). The allocation of the loss between the bank and the cardholder is a matter of the contract between them and financial regulations.
Given the facts as stated in the question, it appears that Spirit owes a refund. If the portal or site through which the service was sold also handles other flights that do provide wi-fi, there may not have been an intention to sell an unavailable service, and so this may not have been fraud. It is not proper to knowingly sell a service that is not available, but if it is an error, it is not strictly illegal, but the contract has not been fulfilled. One could, in such a case, attempt to place a charge-back with the credit card through which payment was made, if a card was used. Failing that, one could take the matter to small claims court. Before opening a court case, I would send a physical letter by certified mail to the airline's customer service address, with a copy to its HQ address, explaining what happened and requesting a refund by a specified date. If there is a customer service email, a copy to that as well.
This doesn't sound like fraud (against you, at least), but it does sound like an unfair or deceptive trade practice, which is outlawed by Section 5 of the Federal Trade Commission Act and perhaps the Pennsylvania Unfair Trade Practices and Consumer Protection Law, both of which prohibit unfair and deceptive trade practices. I don't know about Pennsylvania, but the FTC has on many occasions taken action against companies for engaging in just this kind of behavior. To find out whether you would be able to take action against the other company, you'd want to find a good competition lawyer in Pennsylvania. For some more basic background on the FTC's rules, check out this primer.