What rights go with a paid subscription? When a platform has the right to kick you out as they deem fit, without any evidence why they did it, does that change if you have a paid? Because this is going on with me. I'm on a platform where you can post stories. I'm fully aware of the rules and I feel like I haven't posted any content that violated the rules. The platform is free but if you don't want ads and stuff, you can buy a subscription to be a member - and I paid 40 dollars for that. Almost 2 weeks ago, I got an email saying that they took down my work but nothing further. My account seemed to be lost as well but I never got any emails about that. When I asked what I did wrong, I never got an answer. It's been 2 weeks now and I've been ignored or asked to send in a ticket for my problem. I obviously already did that, but the tickets stay unanswered and all other company help options send me to open a ticket again, which gets me back to the beginning again. If I truly have other opinions than they have, and I have violated the rules in their eyes, I feel they can show that to me. But right now, I don't know anything about why I can't log in. The autoreply email only says that I MIGHT have violated the rules and therefore MAY not be able to log in. I don't know what to do and I feel it's all very unfair.
When a platform has the right to kick you out as they deem fit, without any evidence why they did it, does that change if you have a paid? It depends on the purpose of payment and the terms &amp; conditions it triggers. Your description reflects that payment entitles the user to have no ads &quot;and stuff&quot; (?). Payment does not necessarily entitle the user to continued access, diligence from customer service, or other features. Without fully knowing the platform's terms &amp; conditions regarding payment it is impossible to identify what obligations (other than not displaying advertisements) your payment creates on the platform. The information you provide here is insufficient for assessing whether you have a viable claim such as fraud or breach of contract. On the other hand, the platform's apparent arbitrariness and lack of response might support a finding of unfair or deceptive practices if the platform does not honor or proportionally reimburse your payment. Many jurisdictions have legislation prohibiting practices which are unfair, deceptive, or unconscionable (example: MCL 445.903). Oftentimes statutory law establishes an agency in charge of addressing customers' complaints.
No. You have to ask for specific permission to send marketing emails, and can't make it a condition of making a purchase since marketing emails are clearly not necessary for that. When accepting the terms you need a separate tick box for marketing emails, and it must be unticked by default (opt-in).
If they actually mean $0, then that is not "taking advantage". If they do not mean $0, it is most likely that they will tell you "Sorry, we made a mistake, we're not gonna send you that Rolex for $0 plus shipping". If this came with free shipping, then you would not actually have a contract, because there s no consideration on your part (no payola). Fortunately, there is shipping, so there is a contract. You could then attempt to force them to send you the goods, which they might do rather than irritate you, but not if it is a Rolex. One of the defenses against enforcing a contract is "mistake", and a $0 Rolex would be a great example of that. Things get a bit more tricky if you relied on their free Rolex. You would look up the doctrine of promissory estoppel, to see if the seller could be estopped from making the mistake argument. Let's say that you also bought a Rolex Display Case from someone else at a cost of $100 plus shipping. By relying on their promise to sent you a Rolex, you have suffered a loss. The most likely outcome is that they'd have to reimburse your Display Case expense. (Finding) mistake airfares is an industry: a common response for the airline is to say "Oops, sorry", though sometimes they honor the mistake fare. Rumor has it that rather than get trashed on Twitter, the airlines honor mistake fares. You may find disclaimer language pertaining to verification of prices and availability, which also gets them off the hook. At any rate, you certainly won't be sued or prosecuted for assuming that they mean it and buying the thing; you might be disappointed.
My lawyer answers my question, thinking he is giving legal advice to a non-client when he is actually answering a client's question. But if you read the FAQ, posts at law.stachexchange are not legal advice. In fact, questions that are so specific as to risk becoming a request for legal advice are routinely closed. But let's go further: The issue at hand is not the one your lawyer is hired to help you with. He is not your lawyer for that issue. Even if we considered the relationship through law.stackexchange legal representation, the conversation would not be privileged. You are posting in a public forum, and expecting reply in the same way. You are free to waive the privilege of communication with your lawyer, and you are doing that by using this way of communicating with him. At this point, the only thing your lawyer would have done would be voluntarily giving for free some info that he could have billed you for. What exactly would be the issue here? It is exactly what pro bono is for. The only way to breach confidentiality would be if your lawyer were to convey things that you said to him confidentially to the public, but here it would not be relevant if the OPs author were already his customer or not.
An incomplete list: Getting the money. How did you plan to get paid? Credit card? Paypal? Integrating those into a website in compliance with their terms of service is not easy. (I wouldn't touch credit card numbers, in particular, even with a ten-foot pole. Too much liability risk for weak implementations. Too many highly skilled attackers to pounce on any mistake.) Distributing the App. Places like the Apple App Store have their own terms of service, especially regarding payment and in-app purchases. At a guess, Apple would reject your app, but if they allowed it, how does your withdrawal policy fit with the 30% cut they want from the initial transaction? Holding the money. So there are user accounts with a credit balance that can be withdrawn again. Would you be able to repay them if all users withdraw at the same time? Where do you keep the money? Currency risks. Say international customers pay in currency A, which the payment provider transforms into currency B. Then they want their money back, but exchange rates have changed. What do they get? Knowing your customer. There would be money laundering concerns. Do you have the infrastructure to identify your customers? Can customers change the (re)payment method from one account to another? Can you handle withdrawals if a user no longer has the same credit card, for instance? Scammers leaving you to hold the bag. Say a scammer tricks a victim into making a deposit, and then finds a way to redirect the withdrawal (see above). Would you be able to deal with the legal and administrative fallout?
Think through what really happened. You are using terms like fraud, while they may be thinking they're doing fraud protection, or otherwise following laws and regulations. You wrote that you didn't use it for a long time, could the credentials have been compromised? It sounds highly implausible that a platform would defraud a single user. Either there are many more people with similar stories, or your claim is a bit suspect. Think about what your goal is. Reactivating the account, or getting the balance back? Is the balance big enough to spend time and money? Check with which legal entity you have a contract. AFAIK BitPanda is Austrian, so they cannot refuse a GDPR information request on what they have about you all that easily. Consider communication in writing, by registered mail.
No. Absent some collective bargaining agreement to the contrary, you have no recourse because you have not been legally wronged. You have no right to privacy in this regard. You have no right to be free of humiliation based upon truthful statements. If the email is truthful and you were indeed suspended, then the manager is entirely appropriate in sharing that information, and indeed has a need to do so. You would have no recourse in Tennessee, even if your manager gave a national television interview on your suspension and truthfully stated all reasons for the suspension and threw in statements of opinion disparaging you. Humiliation is only actionable if it amounts to "outrageous conduct" beyond mere truthful speech (e.g. throwing your clothes in the toilet or secretly putting some self-disparaging statement on the back of your uniform) and was calculated with a specific intent to cause you extraordinary emotional harm that was not necessary for some legitimate purpose.
It's a contract violation if you're under the EULA. It may be a contract of adhesion, but such "clickwrap" contracts been found to be acceptable and enforceable in software EULAs out of necessity. However, there may be some limits. If you're not under the EULA, as you argue, then you lack a license to use the software at all and it's an outright copyright violation and/or a theft or misappropriation of the software. Whether or not you can be sued depends in part on what you do with it — if you don't release the material or otherwise cause damages then there's not much to sue for... Added for clarification: to answer the framing question, supposing neither contract or copyright applied, one could be sued in tort or in equity (i.e. for unjust enrichment).