Does a no-refunds policy trump being sent the wrong item? Say I order a product online from an American company with a strict no-refunds policy. The item is, for example, a blue t-shirt. What I receive in the mail is a home tie-dyed t-shirt, with additional decorations added. Legally, I did not receive the hypothetical item I paid for, and yet the store still had a no-refunds policy. Is the company legally required to provide the item I ordered, despite their policy, or does the no-refunds policy hold more legal power than the incorrect item. What if I had been sent a sweater instead of a t-shirt? What if I had been sent a scooter?
Please note that I'm not a lawyer. If you need specific legal advice, please consult a qualified attorney. Every time someone buys an item from someone else, there's at least an implied contract of sale where the seller of the item agrees to give the buyer the item to be purchased in exchange for a sum of money or other object of value which the buyer agrees to pay as consideration. Generally, in an online purchase, a contract of sale is completed when payment is made and the product has shipped. If the seller fails to provide the item you intended to buy after you make your payment, that's a breach of this contract of sale as the seller has failed to execute their end of the contract. I seriously doubt a "no refunds" policy would excuse the vendor for breaching the contract of sale. If you cannot resolve the issue with the vendor, then your best bet is to initiate a dispute through your credit/debit card issuer.
There are two cases to distinguish: information that the other party does not want to give without court order, and information that the other party may not give without court order. Only the former case matters, of course, since the latter by definition requires a court order. So, if the other party is legally capable of giving the information, but it's commercially not sensible for them, then you'll need to sweeten the deal. And that's business, not a legal question anymore. In other words: there's no legal instrument that's at the same time equal to a court order but also different from one. When you need a court order, there's no alternative to a court order.
Could a phrase &quot;Don't buy from X&quot; with indirectly implied material be considered defamatory? No. The phrase is only an order, wish, or instruction, which is different from making a direct or veiled statement of fact. Even in jurisdictions where a statement of opinion could be actionable, a stated wish of that sort cannot be construed as defamatory. anyone that reads the marketing material would indirectly have a false picture about company X. It depends on the contents of the marketing material, on which you did not elaborate. Persuading the customers on the basis of truthful representations as to why X's product is better than A's does not mean that people have a false image about X. The context and exact wording of someone's statements could amount to omitting and/or juxtaposing facts in a way that conveys some falsity, but your description gives no indications of that being the case here.
This depends on the nature of the "ban" ---i.e., who issued it, what legal power they have, and what it actually requires you to refrain from doing. You say it is "their ban" so I am going to assume that this is just a decision that the store has made not to allow you entry. If it is indeed the store itself that has "banned" you, this would not prevent you from calling them to apologise for whatever you did. Calling a business on the phone cannot generally be considered a trespass --- at most, if you were to repeatedly call and harass a business over and over again, it might give rise to a nuisance suit. Unless you have extremely strange laws in your jurisdiction, it is almost certainly not against the law for you to call a business that has banned you, a fortiori if this phone call is made for the purposes of apologising for whatever you did that led to the ban. Although it does not appear to be the situation in this case, if this ban was an actual restraining order of some kind issued by a Court, then it might indeed prevent you from contacting the business (in which case breaching it would lead to an action for contempt of court, not trespass). If a Court were to issue you with an injunction or restraining order of some kind to ban you from a business, then that instrument would specify what you are prevented from doing. You would then need to be very careful to comply with that order. In short: there is a great deal of difference between a "ban" made by a store as the owner of property, and a ban issued by a court through an injunction or restraining order.
What legal options do I have here? I don't think I can sue for defamation of character since the email was sent to me only. Your rationale about defamation is accurate with respect to the establishment (henceforth "company"). But you may sue the person(s) who approached the company to falsely accuse you of that crime. Being banned certainly qualifies as special damage (that is, concrete damage), whence you have a viable claim of defamation per quod. If the crime that was falsely imputed to you is a felony or serious crime, then you additionally have a viable claim of defamation per se. I was thinking that I may have some legal recourse since the email clearly threatens to defame my character if I re-enter the establishment You have legal remedies, although not necessarily from this angle. The company can credibly argue that it sought to discourage you from contravening the "safety measure" it adopted in response to the accusations made about you. If it turns out that the company fabricated any false accusations it divulges, though, then you could sue the company for torts related to --and in addition to-- its defamatory falsehoods. So far the information you share here shows no signs of company's involvement in inventing the false accusations. What legal options do I have here? You need to ask the company for source and details of the information. In line with this comment, you should also ensure the company is aware of the mistaken identity. If the company declines to listen to you --and ideally see any proofs you have--, that could evidence some sort of tortious conduct on the company's part. Beware that in Florida a defamed person is required to demand a retraction of the false accusations prior to filing a defamation suit. Absent that request for retraction, it will be very easy for the sued defamer(s) to have your complaint dismissed. If the company refuses to disclose the source of the false information, then you need to seek injunctive relief in court. That means suing the company so as to (1) compel the company to identify the person(s) who accused you, and perhaps (2) strike the ban that the company put in place as a result of the false accusations. Even if you don't prevail in striking the ban, the court proceedings would give you the occasion to set the record straight and prevent the company from defaming you if you legitimately expose (to the public) the arbitrariness of its ban. To be clear, the company can always indulge in defaming you for the sake of justifying its ban, although that would be dumb in light of what you will have proved in court by then. In jurisdictions where a request for retraction is not mandatory, a plaintiff who does not know the identity of his defamer(s) may (1) file suit against "Doe defendants", (2) subpoena the non-party company so as to obtain records related to the false accusations (obviously ensuring that these reveal the authorship thereof), and (3) upon production of subpoena records and requesting the identified defamer for a retraction, amend the complaint to properly identify the defendant. This would be more efficient than filing two suits (one for injunctive relief against the company, and another against the defamers). However, I am uncertain of whether this would work in Florida, given its pre-suit requirement of request for retraction.
No. It's the retailer's responsibility to give you your money back. From s14 of the Sale of Goods Act 1979: (2) Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality. (2A) For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances. (2B) For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods— (a) fitness for all the purposes for which goods of the kind in question are commonly supplied, (b) appearance and finish, (c) freedom from minor defects, (d) safety, and (e) durability. If your goods are faulty after a month and a half, it would appear that the goods are not of satisfactory quality as they lack durability - s14(2B)(e) above. The Sale of Goods act is very clear that your contract is with the seller. You have the right to terminate that contract, because s14 is always a condition if you're a consumer. Furthermore, the seller cannot exclude liability for breach of any terms regarding the quality of goods, and specifically, they can't exclude themselves from liability under s14 of the Sale of Goods Act. All of this is found in the Unfair Contract Terms Act 1977. So the answer is: you appear to have a reasonable case for returning the goods to the retailer, and they are required, by law, to give you their money back. If you sent the goods back to the manufacturer, those rights shouldn't be affected, on the basis that UCTA states that those rights cannot be excluded. (Disclaimer: this shouldn't be taken as legal advice, merely advice given peer to peer. In your situation, that's what I would argue myself.)
"Fraud" is roughly lying to get something that isn't yours - for example, my money. It turns from attempted fraud to fraud at the point where I would be defrauded if we both take no further action. That would often be the point where I hand over the money, for example if you offer goods for sale that don't exist and that you don't intend to deliver. If you fill out a form and forge my signature to get money, and send it off to someone who will give you the money, it would be fraud at the point where I lose my money if we both take no further action. That might be the second where you drop the letter in the mailbox.
I am not aware of any law making this illegal. You need to avoid any "bait and switch" tactics, though, like initially offering cola for $1 and then not actually letting them buy it for that price.