Can an Amazon Seller Make Me Pay for Items I didn&#39;t order but they mailed me for free This is different from other question because I always leave 5-Star reviews I am one of few people who purchases clothing from this buyer (it is ladies ethnic clothes) Return label was included I have been purchasing clothes from a particular 3rd Party Seller through Amazon.com I always leave positive reviews. Few days ago I received free set of clothes from the seller and a return label (return label requires sender to pay shipping). I thought this was a gift because I am a regular customer. Just now I received another free set of clothes from the seller and a return label. Is this a good-will gesture, i.e. give away past-season inventory to regular customers. Or is it something else. Will the seller attempt to get me to pay, even though I never ordered the items. How would the seller get me to pay? At most I can write a 5-Star review, but I am concerned this may open a can of worms.
We cannot guess what the seller will do, but the law is that unsolicited merchandise is treated as a gift.
The European laws have specific sections regarding digital goods. The following two passages are relevant to you: From Returning unwanted goods: Warning! Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use. Be aware also that more specific rules apply to digital content (e.g. downloading or streaming music or video). From Shopping online: Digital content Specific information requirements apply when you buy digital content online, e.g. when downloading or streaming music or video. Before you make the purchase, you must also be informed how the content operates with relevant hardware/software (interoperability) and about its functionality, including whether any geographical restrictions apply to the use of the content and if private copies are allowed. You also enjoy the right of withdrawal within 14 days from concluding the contract for online digital content. However, once you start downloading or streaming the content you may no longer withdraw from the purchase, provided that the trader has complied with his obligations. Specifically, the trader must first obtain your explicit agreement to the immediate download or streaming, and you must explicitly acknowledge that you lose your right to withdraw once the performance has started. So yes, the law specifically allows you to waive that right when purchasing digital goods. So long as Steam has correctly advertised the product's system requirements and other key details, you lose your right to withdraw from the purchase the moment you start downloading it to your system.
Consumer Protection In addition to whatever the provisions of the contract may be, consumer protection laws will apply to this transaction, and will override any contrary provisions in the contract. There are federal protections, mostly administered by the FTC. The State of California also has consumer protection statutes, the Unfair Competition Law (UCL), Consumer Legal Remedies Act (CLRA), and False Advertising Law (FAL). Contracts may not override these laws except where a specific provision permits such contract terms. Federal Rules The official FTC page &quot;What To Do If You’re Billed for Things You Never Got, or You Get Unordered Products&quot; states: The federal Mail, Internet, or Telephone Order Merchandise Rule applies to most things you order by mail, online, or by phone. It says: Sellers have to ship your order within the time they (or their ads) say — that goes whether they say “2-Day Shipping” or “In Stock &amp; Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order. If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit. ... Disputing credit card billing errors within the 60-day dispute period By law, you have to dispute a credit card billing error in writing within 60 days of the date that the first statement that has the billing error was sent to you. Otherwise, you may get stuck with the bill. ... Disputing credit card billing errors after the 60-day dispute period ends What if you agreed to delivery on a date in the future that turns out to be more than 60 days after your statement showing the charge was sent to you — but the delivery didn’t arrive or you rejected it because it was not what you agreed to purchase? Can you still dispute the charge? You’re likely outside the protection of the Fair Credit Billing Act. Still, some credit card issuers may extend the 60-day dispute period when a shipment is delayed. Send a dispute letter to your credit card company. Include copies of any documents showing the expected and actual delivery dates, including any notice the seller sent you about the shipment delay. See also the official &quot;Business Guide to the FTC's Mail, Internet, or Telephone Order Merchandise Rule&quot; The actual Federal Mail, Internet, or Telephone Order Merchandise Rule is at 16 CFR Part 435; relevant parts of this rule provide: (435.1 (b)) &quot;Prompt refund&quot; shall mean: (1) Where a refund is made pursuant to paragraph (d)(1), (d)(2)(ii), (d)(2)(iii), or (d)(3) of this section, a refund sent by any means at least as fast and reliable as first class mail within seven (7) working days of the date on which the buyer's right to refund vests under the provisions of this part. Provided, however, that where the seller cannot provide a refund by the same method payment was tendered, prompt refund shall mean a refund sent in the form of cash, check, or money order, by any means at least as fast and reliable as first class mail, within seven (7) working days of the date on which the seller discovers it cannot provide a refund by the same method as payment was tendered; (§ 435.2) ... it constitutes an unfair method of competition, and an unfair or deceptive act or practice for a seller: (a) (1) To solicit any order for the sale of merchandise to be ordered by the buyer through the mail, via the Internet, or by telephone unless, at the time of the solicitation, the seller has a reasonable basis to expect that it will be able to ship any ordered merchandise to the buyer: (a) (1) (i) Within that time clearly and conspicuously stated in any such solicitation; or (a) (1) (ii) If no time is clearly and conspicuously stated, within thirty (30) days after receipt of a properly completed order from the buyer. Provided, however, where, at the time the merchandise is ordered the buyer applies to the seller for credit to pay for the merchandise in whole or in part, the seller shall have fifty (50) days, rather than thirty (30) days, to perform the actions required in this paragraph (a)(1)(ii). (a) (2) To provide any buyer with any revised shipping date, as provided in paragraph (b) of this section, unless, at the time any such revised shipping date is provided, the seller has a reasonable basis for making such representation regarding a definite revised shipping date. (a) (3) To inform any buyer that it is unable to make any representation regarding the length of any delay unless: (a) (3) (i) The seller has a reasonable basis for so informing the buyer; and (a) (3) (ii) The seller informs the buyer of the reason or reasons for the delay. (a) (4) In any action brought by the Federal Trade Commission, alleging a violation of this part, the failure of a respondent-seller to have records or other documentary proof establishing its use of systems and procedures which assure the shipment of merchandise in the ordinary course of business within any applicable time set forth in this part will create a rebuttable presumption that the seller lacked a reasonable basis for any expectation of shipment within said applicable time. (b) (1) Where a seller is unable to ship merchandise within the applicable time set forth in paragraph (a)(1) of this section, to fail to offer to the buyer, clearly and conspicuously and without prior demand, an option either to consent to a delay in shipping or to cancel the buyer`s order and receive a prompt refund. Said offer shall be made within a reasonable time after the seller first becomes aware of its inability to ship within the applicable time set forth in paragraph (a)(1) of this section, but in no event later than said applicable time. There are further provisions which deal with the situation where a delayed order is further delayed, and what consent the buyer may have already given to any delay. In short, where the seller is unable to meet its estimated time for shipment of the order, the seller must promptly inform the buyer, in no case later than the original estimated shipment date, and must offer an option to cancel the order. Unless the buyer explicitly consents to the delay (definite or indefinite) the seller must send a prompt refund, which means within 7 working days. No contract purporting to waive or modify these rights is valid or enforceable on these points, although if the initial order explicitly states that the date of shipment is indefinite, and the customer agrees to this, no shipment date can be enforced under this rule. California Laws California Civil Code section 1723 requires that a retail store selling goods allow returns or exchanges for at least 7 days, or else prominently post its actual policy. But that does not apply to goods ordered for later delivery. The California Business and Professions Code section 17500 makes it unlawful for: any person, firm, corporation or association, or any employee thereof with intent directly or indirectly to dispose of real or personal property or to perform services, professional or otherwise, or anything of any nature whatsoever or to induce the public to enter into any obligation relating thereto, to make or disseminate or cause to be made or disseminated before the public in this state, or to make or disseminate or cause to be made or disseminated from this state before the public in any state, in any newspaper or other publication, or any advertising device, or by public outcry or proclamation, or in any other manner or means whatever, including over the Internet, any statement, concerning that real or personal property or those services, professional or otherwise, or concerning any circumstance or matter of fact connected with the proposed performance or disposition thereof, which is untrue or misleading, and which is known, or which by the exercise of reasonable care should be known, to be untrue or misleading This would include advertising a shipment date which was not reasonably achievable, and which the seller knew or should have know was likely not to be met. The California Civil code section 17770 makes unlawful: (10) Advertising goods or services with intent not to supply reasonably expectable demand, unless the advertisement discloses a limitation of quantity. This may not apply to the fact pattern described in the question, depending on what the seller knew and when.
Since this seems to have been viewed a lot, an update/answer. I can't comment on the normalcy of such clauses since this has been my only experience. But the Estate Agent immediately struck the clause without any fight, so it seems like it was just there &quot;in case I let it slide&quot;. It turned out to be a great decision, since I ended up finding my own buyer in the same week that the agent acquired a suitable offer, which I would then have been liable to pay the fees for.
They must give you a refund By saying they don't give refunds that are required by law they are engaging in misleading and deceptive conduct which will expose them to some serious fines. Report them to the relevant Italian authority. Presumably, you paid for this service with a credit/debit card. Contact your card provider and dispute the transaction - they will put the money back in your account and that will probably the last you hear of this company.
When selling a residential property in the UK, you normally fill out a form called the TA10 Fittings and Contents Form, which outlines everything in the property included in the sale. This isn't a legal requirement, but your conveyancing solicitor will normally recommend it. Anything else left in the property after the completion of the sale is still, legally, a possession of the previous owner and the new owner is obliged to inform them of these possessions in writing. So, you do have to return it (and most people in such situations do return the possessions without question). However, if the presence of those possessions means you can't be reasonably expected to move into the property, then you can claim compensation from the previous owner for alternative accommodation (i.e. a hotel) until the situation is rectified. Or if the previous owner refuses to collect the possessions, you can likewise claim compensation for the costs of disposing of it. Alternatively, if they do want the possessions back, but take their time getting it, you can charge them fair storage costs.
A "similar brand", even a "knock off", does not infringe trademark protection (which is the issue here, not copyright) as long as reasonable consumers or purchasers will not be confused or mislead into thinking that the product is the same as the original product, or is made by, affiliated with, sponsored by, or authorized by the makers of the original product, or that the knockoff in some way shares the reputation of the original product. Obviously that is a fact-based judgement, but a name that alludes to another product but is obviously different is generally not considered an infringement. (I recall reading of a case in which the well-known "North Face" clothing brand tried to sue a new brad called "South butt". I believe that North Face lost. Apparently I was wrong and the case was settled.)
My understanding is that this isn't a contractual term, but rather a warning that the items don't satisfy legal requirements for individual sale. The seller and manufacturer likely don't care whether you resell the items, but the government does. In the US, at least, regulations of the Food and Drug Administration require that (with certain exceptions) food items sold at retail must be marked with a Nutrition Facts label, showing calorie counts, fat and sugar content, and so on. The FDA has information on this requirement, including citations to the relevant sections of the Code of Federal Regulations (CFR). For example, if you buy a big multipack of tiny ("fun size") candy bars, the manufacturer usually won't have printed Nutrition Facts on each candy bar's wrapper (because it's too small). There will instead be a label on the outer bag. As such, you can't legally resell the candy bars individually, because they don't meet labeling requirements. In fact, in the FDA page I linked above, you can see that manufacturers are required to print "This unit not labeled for retail sale" on individual items if they don't have Nutrition Facts labels. See the 12th item in the table of exemptions.