Would I sue seller or manufacturer for a new appliance that does not function correctly? TLDR We bought a dishwasher. It doesn't work. Mfg just keeps delaying with service visits and attempted fixes. I'm done and ready to buy a new dishwasher and sue for the cost of the old. Who do I sue? Background We purchased a new dishwasher from a big box store. We want to return it for a slew of reasons, top among them being: Dishes do not come clean Dishes smell of chemicals, most likely from detergent not being washed off Sound level is 26 db above rated level (I expected 5-10, but not 20+) These problems can be partially mitigated by running every load twice, but that's wasteful of water, time, energy, etc and not what we paid for. Attempted Resolution I contacted the big box store who told me to talk to the manufacturer first, and they asked me to try a few things, such as: Different types of detergent Different types of rinse aid With and without rinse aid Running the hot water in the sink first After none of these worked I contacted the big box store, and they told me I was past the 30 day return window at that point and had no recourse other than through manufacturer. The manufacturer said they had to sent a tech before approving a return. The tech said these problems were definitely real, and there was no apparent cause, and I should get a new machine. The manufacturer then said they had to send another tech. That tech said the only thing they could guess it might be is a faulty motor that works, but not strongly enough. They offered to replace it, but said it would be 3+ weeks. Now What? At this point I've already lost close to an hour a day double washing and hand washing dishes and pots and pans for a month, and am unwilling to wait any longer, especially since I believe the manufacturer is just trying to delay until I go away. And I didn't buy a refurbished dishwasher, I bought a new one. So I'm planning to just buy another dishwasher, and sue the manufacturer or big box store for the money I spent on the first. Who do I sue? My sales contract is with the big box store. However, the problems seem related to a manufacturer defect or, more likely, faulty design by the manufacturer. And if I win, what do I do with the dishwasher? Limitations I do not have a vehicle to transport this dishwasher I have a back problem and do not want to try lifting this dishwasher to transport it
Would I sue seller or manufacturer for a new appliance that does not function correctly? You have viable claims against both seller and manufacturer, and you may sue both of them in the same complaint. Hopefully the tech's assessment that you &quot;should get a new machine&quot; is in writing, since that evidence seems dispositive (i.e., decisive) and immune to manufacturer's potential denial. Regardless of what approach you choose, the award you might be granted is subject to the prohibition of double recovery. It seems that the seller's directions were purposefully dilatory. Coupled with its subsequent pretext about expiration of the 30 day period, seller's conduct is in violation of legislation regarding unfair and misleading practices. Your post does not specify which jurisdiction in the US you have in mind, but consumer protection laws are rather uniform all over the country. If the provision of 30-day return period is reflected in a document such as the invoice, or in seller's signs/advertisements, you also have a claim of breach of contract for seller's failure to abide by the corresponding clause or policy. A similar rationale applies with respect to the manufacturer. The manufacturer is not entitled to arbitrarily postpone compliance as to the warranty. Seller's 30-day deadline serves as comparison in your argument that the manufacturer's open-ended schedule is excessive, a schedule which is on top of the delay from the interactions with both techs. if I win, what do I do with the dishwasher? Wait for the party who reimburses you or replaces the dishwasher to determine whether it opts to take the defective dishwasher. That party is responsible for transportation costs and related expenses if it decides to pick up the appliance. If the party is not interested in retrieving the defective appliance, make sure it signs a waiver. Otherwise you would be at risk that that party maliciously tries to turn the tables by alleging that you unlawfully got a second dishwasher for free.
It depends on what rights the copyright owners choose to grant. In the case of the skillet, assuming that it was properly licensed, it seems safe to assume that LucasFilms or their agent intended that it be used to create cookies using an image of Darth Vader, so that use was approved by them. Whether commercial use of the image, by selling cookies, was included in such a license, cannot be determined from the info in th4 question. Quite possibly not. Even if such a license was granted, it would be hard for one who bought the skillet second hand to prove that, in the face of a challenge from LucasFilms . So if they brought suit over such a use, they might well win. As to the bakeries where cakes and other good with images of cartoon and movie characters are sold, they should have bought rights that allow them to make and sell such products. They may have. Or they may be infringing, but the copyright or trademark owners choose not to sue. It depends entirely on what agreements the various bakeries may have entered into, and those are not normally public.
No Let's consider a similar scenario. If you made a beverage which poisoned a number of people, would you be absolved of liability because you gave it away for free? Of course not. As there is no contract between you, they would have to bring an action against you in the tort of negligence or negligent misstatement OR under consumer protection law. To succeed at tort they would need to prove that you owed them a duty of care; from Donoghue v Stevenson "You must take reasonable care to avoid acts or omissions which you can reasonable foresee would be likely to injure ... persons who are so closely and directly affected by my act that I ought reasonably have them in contemplation ...". Most cases will founder on your inability to foresee the use to which your software may be put. Consumer law is jurisdiction specific but they generally contain warranties that what you provide (gratis or otherwise) is fit for purpose, merchantable and that you do not make false and misleading statements. There is a chance that a case brought under this sort of law could succeed as you have not limited the purpose, specifically declared that it is not of merchantable quality and have (presumable) said what it does so that, if it doesn't do what you said, you have been misleading and deceptive.
No crime is committed if a person performs a service and ineptly describes the service. To change the context a bit, I might contract with a guy to build a wall and he says he will charge me for installing a "Swedish drain" when in fact what he will install is called a "French drain". If he installs the thing, it does not matter (legally) whether he calls it by the conventional name. I am not relying on the distinction between French and "Swedish" drains, and that is not material. However: he may specify that the drain will use 18 inches of 1.5" drain rock, but he uses (and intends to use) 18 mm of 3/8" crushed rock, and that is a material fact. In the latter case, he has committed fraud. The same considerations go into dealing with "unnecessary" service, which however is more about "what he said". Let's assume that you come in with a flat tire and the mechanic offers to overhaul the engine. If you agree to this service, that is not fraud, because he did not say something false that you depended on. If, however, you ask "Why would overhauling the engine be necessary" and he says, I dunno, "Because by law, I can't repair a tire without first overhauling the engine", or "Because you flat was caused by astral radiation from a poorly-tuned engine", then that would be fraud – the statements are false, and you relied to their truth, in agreeing to the service. On the third hand, reasonable statements like "it might help", "it could work" are not deceptive, even if it turns out they are not true. Fraud is not about statements that "turn out not to be supported by the facts", it is about statements that you know to be false.
It depends on what state this is. In Washington state, there is a form that sellers must fill out, and section 3 addresses sewer connections. This matter could have been disclosed – the allowed answers are &quot;yes; no; don't know&quot; (or NA). These are sellers disclosures, and Zillow / Redfin are free to be unreliable (I personally know that they are wrong about square footage). A real estate agent also doesn't become liable for being misinformed. Assuming your state has this or analogous question, &quot;No&quot; means that you were told (doesn't matter if you didn't notice it), and &quot;Don't know&quot; means you're gambling. Let's say that the answer was &quot;Yes&quot;. Still, you can't necessarily sue (and win): you would have to prove misrepresentation (fraud or negligence) and not innocent error. You could do this by, for instance, proving that seller had the septic tank cleaned out some years earlier. Perhaps an action against buyer's inspector is possible, since that's nominally what they might have been hired to find out. But that is only true if checking the sewer connection can reasonably be considered part of the deal, so you have to look at the contract with the inspector (and the inspector's report).
There are limits to what you are allowed to modify on your car. Federal safety regulations require certain features to be installed by the manufacturer, and to be maintained by the owner in a state that they remain functional. Besides obvious things like brakes, you need working headlights, turn signals, bumpers, wipers, etc. Heated seats is an option. A luxury convenience feature. Most cars don't have heated seats. If you had heated seats, but left them off or the switch broke and they weren't working, there would be no reason for the State Patrol to care one bit that your rump was a bit chilly. So, the state doesn't care enough make it illegal to have heated seats or not. It is entirely your choice. The question then becomes, does the state have any reason to care whether you have a manual switch to turn them on or off, or use a special software code to enable the feature? Logic dictates that if they don't care whether or not you have the feature, and don't care if you are using it or not, they would have not reason to care about the particular method you use to turn it on or off... Therefore the only real question is does BMW care? They might, if you came up with a method of enabling heat without a subscription and it became known to them. Especially if you made money publishing a how-to guide that cost them potential revenue. But that would be a civil, rather than a criminal matter. To me this action would be equivalent to buying a burger at a place that charges $.25 for a packet of ketchup, and instead using your own ketchup. It's your burger, and your ketchup, do what you want! ADDENDUM: Based on discussion on the other answer, as well as a suggestion in comments, I would like to briefly address (my opinion) on the applicability of the Digital Millenium Copyright Act (DCMA) of 1998. I actually just looked up this act, and have only a layman's understanding of copyright law, but there is a basic element that needs to be met for a violation to occur: The copyrighted material must be reproduced, altered, repurposed, and distributed in some manner. Private avoidance or selective non-use of a digital feature would not seem to rise to that level. I touched on this above when I alluded to publishing a written hack. It would probably also apply if you offered code that would bypass a feature, or to a car tuner offering to enable the feature for a fee. If there is a commercial benefit, there is a potential &quot;victim&quot;, and a copyright issue. However, even code is questionable... There are many examples of companies offering aftermarket Engine Control Module code to enhance performance or improve gas mileage. Of course a manufacturer could always challenge a commercial competitor, but lawsuits cause money and create publicity - positive and negative. About the only &quot;free&quot; enforcement tool a manufacturer has is to not honor the warranty on any owner altered parts. Of note is the fact that seat heating elements are not digital, copyrighted, or otherwise protected work. The digital intellectual property that MIGHT potentially be at the center of a copyright controversy is the function of the pay system and the processing of an access code that unlocks a relay. What that relay sends electrical current to is really immaterial. It could be your stereo, it could be the airbag... One person snipping and splicing wire to avoid the IP &quot;brain&quot; and install a simple on/off switch or rheostat for personal use of seat heat should not be violation of any digital copyright law.
The chief legal problem might be (depending on how you build and operate the thing) the amount of Electro-Magnetic Interference (EMI) that you're causing. You are not exempt from FCC regulations, but § 15.23 Home-built devices. (a) Equipment authorization is not required for devices that are not marketed, are not constructed from a kit, and are built in quantities of five or less for personal use. (b) It is recognized that the individual builder of home-built equipment may not possess the means to perform the measurements for determining compliance with the regulations. In this case, the builder is expected to employ good engineering practices to meet the specified technical standards to the greatest extent practicable. The provisions of §15.5 apply to this equipment. Since the question assumes &quot;the builder knows what he's doing&quot;, we may assume the FCC demand &quot;the builder is expected to employ good engineering practices&quot; is met. But that also would assume that the builder knew about EMI in the first place.
You will need to sue them for the money. You may decide that the cost and stress of doing so is not worth it, and just write off the cost. In future you should require a deposit (if you don't already), and not return it until you have checked that the final utility bills have been paid. (I am assuming there was no deposit, or that you have returned it already; if not, you can pay the electricity company out of that deposit.)