What are the legal steps I can take if buyer doesn&#39;t pay me for an item? I am about to send a package to a shop. I talked to them through Instagram and they have sent me pictures showing they are really that shop. Also my friend just visited the shop a few days ago. We agreed to a price and they told me the shop's address which is really the one from the shop. They also have a webpage. But I have no names and I am unsure what they can or have to do after they receive the package. Does an agreement in a chat count as a valid contract? What steps could I take if they don't send the money?
Does an agreement in a chat count as a valid contract? In most jurisdictions (and for most transactions): yes. Usually the only thing that matters for a valid contract is that there is a mutual agreement &ndash; whether that is in writing, orally, via chat or via sign language does not matter. Of course, having things in writing makes it easier to prove in court if there is a problem, so it's still advisable. What steps could I take if they don't send the money? You can: remind them to pay if they still don't pay, you can sue them. Some juridictions have accelerated court proceedings for simple cases like this (e.g. Gerichtliches Mahnverfahren in Germany), otherwise you will have to sue in a regular court that deals with contract disputes. But I have no names and I am unsure what they can or have to do after they received the package. This is going to be the main problem. It's no good to enter into a contract if you do not know who the other party is :-). You definitely need to find out who exactly entered into an agreement with you. If the sale is to a private person, find out their name and address. If the sale is to a business (seems to be the case here), find the official name and legal type of the business, and make sure whoever you deal with is authorized to enter into contracts. Otherwise the contract will be hard to enforce in court if things go wrong.
Consumer Protection In addition to whatever the provisions of the contract may be, consumer protection laws will apply to this transaction, and will override any contrary provisions in the contract. There are federal protections, mostly administered by the FTC. The State of California also has consumer protection statutes, the Unfair Competition Law (UCL), Consumer Legal Remedies Act (CLRA), and False Advertising Law (FAL). Contracts may not override these laws except where a specific provision permits such contract terms. Federal Rules The official FTC page &quot;What To Do If You’re Billed for Things You Never Got, or You Get Unordered Products&quot; states: The federal Mail, Internet, or Telephone Order Merchandise Rule applies to most things you order by mail, online, or by phone. It says: Sellers have to ship your order within the time they (or their ads) say — that goes whether they say “2-Day Shipping” or “In Stock &amp; Ships Today.” If they don’t give a time, they must ship within 30 days of when you placed your order. If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit. ... Disputing credit card billing errors within the 60-day dispute period By law, you have to dispute a credit card billing error in writing within 60 days of the date that the first statement that has the billing error was sent to you. Otherwise, you may get stuck with the bill. ... Disputing credit card billing errors after the 60-day dispute period ends What if you agreed to delivery on a date in the future that turns out to be more than 60 days after your statement showing the charge was sent to you — but the delivery didn’t arrive or you rejected it because it was not what you agreed to purchase? Can you still dispute the charge? You’re likely outside the protection of the Fair Credit Billing Act. Still, some credit card issuers may extend the 60-day dispute period when a shipment is delayed. Send a dispute letter to your credit card company. Include copies of any documents showing the expected and actual delivery dates, including any notice the seller sent you about the shipment delay. See also the official &quot;Business Guide to the FTC's Mail, Internet, or Telephone Order Merchandise Rule&quot; The actual Federal Mail, Internet, or Telephone Order Merchandise Rule is at 16 CFR Part 435; relevant parts of this rule provide: (435.1 (b)) &quot;Prompt refund&quot; shall mean: (1) Where a refund is made pursuant to paragraph (d)(1), (d)(2)(ii), (d)(2)(iii), or (d)(3) of this section, a refund sent by any means at least as fast and reliable as first class mail within seven (7) working days of the date on which the buyer's right to refund vests under the provisions of this part. Provided, however, that where the seller cannot provide a refund by the same method payment was tendered, prompt refund shall mean a refund sent in the form of cash, check, or money order, by any means at least as fast and reliable as first class mail, within seven (7) working days of the date on which the seller discovers it cannot provide a refund by the same method as payment was tendered; (§ 435.2) ... it constitutes an unfair method of competition, and an unfair or deceptive act or practice for a seller: (a) (1) To solicit any order for the sale of merchandise to be ordered by the buyer through the mail, via the Internet, or by telephone unless, at the time of the solicitation, the seller has a reasonable basis to expect that it will be able to ship any ordered merchandise to the buyer: (a) (1) (i) Within that time clearly and conspicuously stated in any such solicitation; or (a) (1) (ii) If no time is clearly and conspicuously stated, within thirty (30) days after receipt of a properly completed order from the buyer. Provided, however, where, at the time the merchandise is ordered the buyer applies to the seller for credit to pay for the merchandise in whole or in part, the seller shall have fifty (50) days, rather than thirty (30) days, to perform the actions required in this paragraph (a)(1)(ii). (a) (2) To provide any buyer with any revised shipping date, as provided in paragraph (b) of this section, unless, at the time any such revised shipping date is provided, the seller has a reasonable basis for making such representation regarding a definite revised shipping date. (a) (3) To inform any buyer that it is unable to make any representation regarding the length of any delay unless: (a) (3) (i) The seller has a reasonable basis for so informing the buyer; and (a) (3) (ii) The seller informs the buyer of the reason or reasons for the delay. (a) (4) In any action brought by the Federal Trade Commission, alleging a violation of this part, the failure of a respondent-seller to have records or other documentary proof establishing its use of systems and procedures which assure the shipment of merchandise in the ordinary course of business within any applicable time set forth in this part will create a rebuttable presumption that the seller lacked a reasonable basis for any expectation of shipment within said applicable time. (b) (1) Where a seller is unable to ship merchandise within the applicable time set forth in paragraph (a)(1) of this section, to fail to offer to the buyer, clearly and conspicuously and without prior demand, an option either to consent to a delay in shipping or to cancel the buyer`s order and receive a prompt refund. Said offer shall be made within a reasonable time after the seller first becomes aware of its inability to ship within the applicable time set forth in paragraph (a)(1) of this section, but in no event later than said applicable time. There are further provisions which deal with the situation where a delayed order is further delayed, and what consent the buyer may have already given to any delay. In short, where the seller is unable to meet its estimated time for shipment of the order, the seller must promptly inform the buyer, in no case later than the original estimated shipment date, and must offer an option to cancel the order. Unless the buyer explicitly consents to the delay (definite or indefinite) the seller must send a prompt refund, which means within 7 working days. No contract purporting to waive or modify these rights is valid or enforceable on these points, although if the initial order explicitly states that the date of shipment is indefinite, and the customer agrees to this, no shipment date can be enforced under this rule. California Laws California Civil Code section 1723 requires that a retail store selling goods allow returns or exchanges for at least 7 days, or else prominently post its actual policy. But that does not apply to goods ordered for later delivery. The California Business and Professions Code section 17500 makes it unlawful for: any person, firm, corporation or association, or any employee thereof with intent directly or indirectly to dispose of real or personal property or to perform services, professional or otherwise, or anything of any nature whatsoever or to induce the public to enter into any obligation relating thereto, to make or disseminate or cause to be made or disseminated before the public in this state, or to make or disseminate or cause to be made or disseminated from this state before the public in any state, in any newspaper or other publication, or any advertising device, or by public outcry or proclamation, or in any other manner or means whatever, including over the Internet, any statement, concerning that real or personal property or those services, professional or otherwise, or concerning any circumstance or matter of fact connected with the proposed performance or disposition thereof, which is untrue or misleading, and which is known, or which by the exercise of reasonable care should be known, to be untrue or misleading This would include advertising a shipment date which was not reasonably achievable, and which the seller knew or should have know was likely not to be met. The California Civil code section 17770 makes unlawful: (10) Advertising goods or services with intent not to supply reasonably expectable demand, unless the advertisement discloses a limitation of quantity. This may not apply to the fact pattern described in the question, depending on what the seller knew and when.
Short Answer You are legally entitled to the cost of an adequate replacement (possibly a lightly used previously owned computer) reduced by the amount refunded. This is sometimes called a &quot;benefit of the bargain&quot; measure of the relief to which you are entitled. But as a practical matter, there is no cost effective way of enforcing your legal rights under these facts, that doesn't deeply compromise you chances of success. But, trying to litigate the case on the cheap, because it is unlikely to succeed, makes the effort to enforce your rights even less worthwhile. Your best options are those you could take outside the formal legal process (such as social media gripes, or complaining to &quot;the manager&quot; of the person you dealt with first if they refuse to give you what you want or are entitled to under the law). Long Answer Applicable Law The default rules of law, absent an express contractual term to the contrary, are as follows: In every U.S. jurisdiction in an intra-U.S. transaction, this is governed by the following section of Article 2 of the Uniform Commercial Code, which apart from section and subsection numbering conventions is substantially identical in all of these jurisdictions. It states: § 2-713. Buyer's Damages for Non-delivery or Repudiation. (1) Subject to the provisions of this Article with respect to proof of market price (Section 2-723), the measure of damages for non-delivery or repudiation by the seller is the difference between the market price at the time when the buyer learned of the breach and the contract price together with any incidental and consequential damages provided in this Article (Section 2-715), but less expenses saved in consequence of the seller's breach. (2)Market price is to be determined as of the place for tender or, in cases of rejection after arrival or revocation of acceptance, as of the place of arrival. In international transactions between signatory countries, the relevant body of law of the Convention on the International Sale of Goods (CISG) (1980). The primary applicable provisions of that Convention (to which the U.S. is a party) are: Article 45 (1) If the seller fails to perform any of his obligations under the contract or this Convention, the buyer may: (a) exercise the rights provided in articles 46 to 52; (b) claim damages as provided in articles 74 to 77. (2) The buyer is not deprived of any right he may have to claim damages by exercising his right to other remedies. (3) No period of grace may be granted to the seller by a court or arbitral tribunal when the buyer resorts to a remedy for breach of contract. Article 46 (1) The buyer may require performance by the seller of his obligations unless the buyer has resorted to a remedy which is inconsistent with this requirement. . . . Article 47 (1) The buyer may fix an additional period of time of reasonable length for performance by the seller of his obligations. (2) Unless the buyer has received notice from the seller that he will not perform within the period so fixed, the buyer may not, during that period, resort to any remedy for breach of contract. However, the buyer is not ­deprived thereby of any right he may have to claim damages for delay in performance. Article 48 (1) Subject to article 49, the seller may, even after the date for delivery, remedy at his own expense any failure to perform his obligations, if he can do so without unreasonable delay and without causing the buyer ­unreasonable inconvenience or uncertainty of reimbursement by the seller of expenses advanced by the buyer. However, the buyer retains any right to claim ­damages as provided for in this Convention. (2) If the seller requests the buyer to make known whether he will accept performance and the buyer does not comply with the request within a reasonable time, the seller may perform within the time indicated in his request. The buyer may not, during that period of time, resort to any remedy which is inconsistent with performance by the seller. (3) A notice by the seller that he will perform within a specified period of time is assumed to include a request, under the preceding paragraph, that the buyer make known his decision. (4) A request or notice by the seller under paragraph (2) or (3) of this article is not effective unless received by the buyer. Article 49 (1) The buyer may declare the contract avoided: (a) if the failure by the seller to perform any of his obligations under the contract or this Convention amounts to a fundamental breach of contract; or (b) in case of non-delivery, if the seller does not deliver the goods within the additional period of time fixed by the buyer in accordance with paragraph (1) of article 47 or declares that he will not deliver within the period so fixed. . . . Article 74 Damages for breach of contract by one party consist of a sum equal to the loss, including loss of profit, suffered by the other party as a consequence of the breach. Such damages may not exceed the loss which the party in breach foresaw or ought to have foreseen at the time of the conclusion of the contract, in the light of the facts and matters of which he then knew or ought to have known, as a possible consequence of the breach of contract. Article 75 If the contract is avoided and if, in a reasonable manner and within a reasonable time after avoidance, the buyer has bought goods in replacement or the seller has resold the goods, the party claiming damages may recover the difference between the contract price and the price in the substitute transaction as well as any further damages recoverable under article 74. Article 76 (1) If the contract is avoided and there is a current price for the goods, the party claiming damages may, if he has not made a purchase or resale under article 75, recover the difference between the price fixed by the ­contract and the current price at the time of avoidance as well as any further damages recoverable under article 74. If, however, the party claiming ­damages has avoided the contract after taking over the goods, the current price at the time of such taking over shall be applied instead of the current price at the time of avoidance. (2) For the purposes of the preceding paragraph, the current price is the price prevailing at the place where delivery of the goods should have been made or, if there is no current price at that place, the price at such other place as serves as a reasonable substitute, making due allowance for differences in the cost of transporting the goods. Article 77 A party who relies on a breach of contract must take such measures as are reasonable in the circumstances to mitigate the loss, including loss of profit, resulting from the breach. If he fails to take such measures, the party in breach may claim a reduction in the damages in the amount by which the loss should have been mitigated. Your Legal Rights This brings us to the question: What buyer protections are there for this? Will I be able to easily sue the manufacturer for monetary losses if the manufacturer refunds me anyway instead of letting me wait for the item to come back in stock? The buyer is legally entitled to the fair market value of obtaining a replacement (perhaps in the secondary market for used laptops) that is equivalent to what was ordered reduced by the amount of money refunded. Practical Vindication Of Your Legal Rights But it is much easier to get the refund than it is to prevail in a lawsuit for the additional damages to which the buyer is legally entitled, a prevailing buyer will probably not get their attorney fees if they prevail, and there is a good chance that the dispute will be sent to arbitration which is, generally speaking (according to strong empirical evidence) a forum with a strong anti-consumer bias (although consumer arbitration can be fairly inexpensive to litigate in, is somewhat more tolerant of lack of legal expertise by a self-represented party, and sometimes despite everything, you win, or can even get an unfair result that works in your favor rather than that of the seller). If you are fighting over $1,500 to $2,500, and you have a fairly complex case to prove that will require expert testimony (and expert witness fees and court costs would be awarded to a prevailing party in addition to the actual damages to which they are legally entitled even though attorney fees are not recoverable in most cases), it will be very hard to find a lawyer willing to take the case. This is because it will take far more than 5-12 hours of attorney work to take the case to its conclusion, which is your maximum cost effective litigation budget, even if everything you win goes to the attorney and you receive no actual benefit. To get even a 50% recovery, your lawyer needs to get the job done ins 2-6 hours depending on your lawyer's hourly rate, which is close to impossible when your legal argument is as difficult to prove as it is in this case. So, basically, the only cost effective way to litigate the case is without a lawyer in small claims court or consumer arbitration, even though representing yourself without a lawyer greatly reduces your chances of success on the merits. On balance, you would usually be better off accepting a refund and acknowledging that you have been damaged in a manner for which the law provides no reliable and cost effective remedy, because the harm is too small. Bad mouthing the offending company on social media (which sometimes results in a PR driven instead of lawyer driven, favorable resolution) would probably be a more fruitful strategy. Complaining to a manager or writing a letter to the President of the company might also be a more fruitful strategy. Sometimes small disputes can be resolved with class action lawsuits, but this isn't a case where this is an option, since it involves just a single individual or a handful of individuals who are harmed. This is also not the sort of case where a state consumer protection agency or attorney general's office or federal consumer protection agency is likely to get involved, since it doesn't involve a systemic deceptive trade practice, just an unfair to you bad situation. Why have these laws if they are so hard to enforce in consumer cases? As my commercial transactions professor in law school (James J. White, the author of the leading legal treatise on the subject) was fond of saying: all legal issues become more interesting if you add more zeros to the amount in controversy. If the computer system you bought had a price of $150,000 that had since gone up to $300,000, this dispute would absolutely be worth litigating. Furthermore, since you could litigate it adequately on the litigation budget that this amount in controversy would make possible, your prospects of successfully vindicating your rights as a buyer, at only a modest discount for unrecoverable litigation costs, would be much greater. Essentially, our system is designed to get close to justice in the most important disputes, as measured by the amount in controversy, while it tolerates small injustices that are not as damaging (in raw absolute dollar terms) as big disputes. This is unfair, but the source of this unfairness is intrinsic to the nature of the problem (rather than simply being a matter of artificial bias created by the people who designed the civil justice system). Also, this unfair bias comes close to maximizing the aggregate improvement in economic value that the legal system as a whole can provide for a given legal of expenditure on this system. Basically, at a fundamental economic level, the economic costs of justly resolving small wrongs can be greater due to the deadweight loss of litigation expenses for the economy as a whole, than the economic benefits of resolving the wrongs fairly (which provides not only justice to those involved but also provides an incentive to act justly in future transactions before one knows whether a problem or dispute will arise).
The first thing to notice is that the £100 offer appears to be a legit offer. That is to say, accepting it will create a binding agreement between you and the company. There is no reason yet for the company to believe that you have suffered more damages, and you do have reasonable options to prevent them (ask bank for a new card - that's not going to cost you £100). The second observation is that the GDPR does not really affect the first observation. The GDPR itself does not give rise to additional civil claims or special damages. Yes, the GDPR states that the company is in the wrong, but parties can make agreements how a wrongful deed is made right again. And their offer appears to do so. Note that accepting the offer does not take away your continuing GDPR rights. It just affects their past error. You can still ask them whether they have your card data on file today.
You asked the rep about how to change some details on your account, and asked him about the cost. It is clear from the recording that you are not changing anything right now. I can't see anything where you state that you want to enter a contract right now, I can not see anything where the rep indicates they want to enter a contract right now. In other words, no contract has been formed. The rep did tell you that a name change will not increase the phone plan price. That was a promise. It was a verbal promise, and you have evidence that the promise was made. Your contract will determine whether the company is bound by such a verbal promise. If you change the name on the contract, with nobody mentioning a price increase, and the price increases, you can surely complain that you were misled and wouldn't have changed the name if you had known about the price increase. However, if you get told that the price will increase before the name change, and you quote the previous promise, I don't think that will force the company to allow a name change without price increase, because your phone conversation didn't create a contract.
Online stores shipping stuff internationally usually include a clause in their Terms along the lines &quot;buyer is responsible for all clearance/import fees and taxes&quot;. What those fees and taxes are depends on: destination country (the actual tax) carrier (e.g. FedEx) (clearance charges as the carrier also acts as your customs broker) value and, sometimes, what the item is. The onus is on the buyer to check all those charges in advance before deciding to buy. It would have been naive to assume that, when you buy internationally, all that you pay is what the store gets plus import tax (unless you're ready to be present at the customs when the item arrives, fill forms and liaise with them yourself).
Can the seller enter a formal agreement with the tenants in which the seller pays a sum of money and in return the tenants vacate the premises before the closing date, and would such agreement hold over the tenants legal right to remain on premises past the closing date? Maybe. It depends on tenancy law in Nova Scotia. Notwithstanding, given that the tenants are “difficult”, what are your plans if they take the cash and don’t move out? What happens if the sale goes though under the assumption that the tenants have left, and in fact the tenants are still occupying the premises? Why would the buyer settle under an “assumption”? At the time of settlement either the tenants have left (so settlement happens) or the haven’t (so the vendor is in breach, settlement doesn’t happen and the buyer decides whether to rescind the contract and claim damages or affirm the contract and claim damages). What guarantees and proofs can the buyer demand as to the vacant status of the property? They take the keys and walk into it. What other questions should the buyer be asking? They should be asking: “Will you be in a position to fulfil your obligations under the contract?”
From a legal POV, we can mostly remove the fact that you re-orderd the item from someone else and now don't know whether the expected shipment is in fulfillment of contract 1 or contract 2. Assume that there was only one order, the seller or manufacturer (it could be either) believed they were out of stock, then cancelled the order and issued a refund (which you did not refuse to accept). That is the end of the contract -- it has been cancelled. They cannot unilaterally create a new contract that you are bound to. That does not mean you get a free grape crusher (or similar item) - that would be &quot;unjust enrichment&quot;. There are a number of steps you could taks, apart from just paying them again, or making them sue you to get their money. One is that you can allow them to pick it up and return it, after it is delivered. You can also contact &quot;them&quot; (perhaps the manufacturer, perhaps the intermediary company) and tell them so that they can stop the shipment. They may advise you to refuse the package so that the shipper sends it back (not totally unproblematic). Given that it is possible that the item being shipped is in fulfillment of contract 2, it is important to not leap to a uncertain conclusion. To complicate the matter further, Amazon is a party to this deal, so this may be Amazon's error. They will cancel orders and refund payments for various reasons, for example a vendor failing to provide certification documentation in a particular format. What matters in this case is that you are not obligated to pay twice or to incur expenses for returning the item.