Suing an American company from outside US? I ordered some merchandise fṟom a USA based company via its website and it mistakenly put my login ID as my name in the invoice and shipped it. I caught the mistake before the items were shipped by the company, sent them an email but they still went ahead and shipped it. Now my country's customs department won't clear it because my name is not on the invoice and the company refuses to amend the invoice or send instructions to Fedex's local offices in my country. I stand to lose close to USD 400 worth of items due to this and the company will only refund me if it receives the items back which is not possible once it is stuck in customs. Do I have any legal remedies I can take to get a refund out of this? I AM NOT A US RESIDENT OR CITIZEN.
There is a good chance that you have some kind of remedy. But, in all likelihood, there is no cost effective remedy to vindicate your rights in a $400 dispute. If it was a $400,000 dispute, the federal courts would provide a good venue to resolve the dispute. In a $400 dispute, your best shot is probably to seek to have the credit card company reverse the charges, if you paid by credit card, or resort to consumer arbitration, if the contract of sale provided for it. I don't know if the remedies available for a credit card purchase in these circumstances are also available in the case of a debit card, but the agreement by the bank on that issue would be worth investigating.
Websites are not ships that can choose a flag of convenience to govern which country's laws govern them. Generally speaking an analysis of which jurisdiction's law applies (which is strictly speaking a "choice of law" question as much as it is a jurisdiction question) isn't undertaken on a website by website, or business by business basis. Instead, jurisdiction and choice of law are evaluated on a claim by claim basis. The owners of a website may be subject to some claims in India, to some in Bhutan, and to others in the United States, depending upon the claim. Without knowing who is trying to sue for what, you can't know. Generally speaking, a business that operates in multiple jurisdictions, like a website, will be subject to the laws of all of the jurisdictions in which it does business in regard to claims with a connection to those jurisdictions. Of course, as a practical matter, only claims that can be enforced against the owners of the website are relevant, which usually means that only claims brought where the owners reside or own assets are relevant. If the website owners own property or have amounts payable to them in India, there is a very good chance that India can, as a practical matter, assert jurisdiction over them. And, it is likely, as a practical matter, that Saudi Arabia or China would not be able to assert jurisdiction over them in a meaningful way. The fact that businesses can be conducted through legal entities further complicates the analysis. But, at any rate, the place to begin is to realize that the question "Under which country's jurisdiction does a website fall?" is basically a category error. You need to ask "Under which country's jurisdiction does a website fall when it is sued or prosecuted for X kind of matter by someone who lives in Y?" So, really, this one question is actually dozens or hundreds of questions that each have to be analyzed individually.
Is this legal? Generally yes, unless it unlawfully exceeds the scope of the license. Also, if it is, how can I check if it's permitted by the original store's EULA? Read the whole EULA, focusing on terms related to resale, assignment, and transferability.
What's the worst that can happen? If you do nothing, it's a bit inconvenient. If you delete all that company's stuff, who knows what they could sue you for. I'm not saying they would be right, but being sued can be expensive, no matter whether you are wrong or right. Send a letter by registered mail, with a witness to the contents, that you are the only one with admin rights to these sites, and asking them how they would like to take over these sites, and informing them that you will delete anything on your personal email after a reasonable time if you don't hear from them. And since anything you do is work for you, you should expect some appropriate compensation. Deleting their property, even if it affects you, is risky.
The specific case depends on whether the foreign brand has protected their name in your country (you have very little chance), or whether the foreign brand is already well-known in your country (you might be up for a major fight and lose). There is the possibility that the foreign brand might grow and wants to expand into your country, in which case you might get involved in a fight with them, no matter who is legally right. For an example how that can end, visit www.nissan.com . It may not be a risk you want to take.
The relevant section of US patent law was already posted in an answer on one of the questions you linked, but I'll repeat it: 35 USC 271 (a): Except as otherwise provided in this title, whoever without authority makes, uses, offers to sell, or sells any patented invention, within the United States or imports into the United States any patented invention during the term of the patent therefor, infringes the patent. Merely making a patented invention is infringement; it isn't relevant whether you sell it. It is also infringement if you use it yourself, regardless of who made it or whether you paid them, or whether you would have otherwise bought it from the patent holder. There are some special exceptions for things like certain kinds of pharmaceuticals, but I browsed the rest of 35 USC Chapter 28, and didn't see anything that would appear to be relevant in this case.
You ask permission, preferably with legal counsel to handle the details. It really is that simple. Unsurprisingly, most companies don't want to give their code away- especially to a competitor. If you even get a response, they will expect something in return i.e. money. Realistically though, it's unlikely they will respond, much less deal with you.
Yes there is If no estimate is provided, the reasonable time is 30 days. Findlaw's page on Shipping Goods and the 30-Day Rule says: If the business is unable to ship within the promised time or within 30 days, the merchant must promptly tell the customer by mail, telephone or email, and give a new shipping estimate and give the customer a chance to cancel their order and receive a full refund. This offer to cancel or accept the new shipping date must give the customer sufficient time to make a decision. In other words, you can't call to inform a customer you can't make a shipping time and then demand an immediate answer. If the 10-12 estimate has passed, and the merchant has not notified the customer &quot;promptly&quot;, say withing a week, the customer is entitled to demand a full refund,m with no &quot;restocking fee&quot; and the FTC can enforce this. The FTC has wide ranging powers to enforce the 30-Day Rule. Businesses can be sued by the FTC for injunctive relief, damages of up to $16,000 per violation, and redress for the consumer. Additionally, state and local agencies can sue [a merchant] for violating consumer protection law And This FTC page says: The Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. That is why direct marketers sometimes call this the &quot;30-day Rule.&quot; If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise. ... When you learn that you cannot ship on time, you must decide whether you will ever be able to ship the order. If you decide that you cannot, you must promptly cancel the order and make a full refund. If you decide you can ship the order later, you must seek the customer’s consent to the delay. You may use whatever means you wish to do this -- such as the telephone, fax, mail, or email -- as long as you notify the customer of the delay reasonably quickly. The customer must have sufficient advance notification to make a meaningful decision to consent to the delay or cancel the order. The page goes into significant further detail on a merchant's obligations. All of this applies to &quot;goods a customer orders from the seller by mail, telephone, fax, or on the Internet.&quot; It would not apply to goods ordered in person at the store.