Who&#39;s liable for storage fees after car declared total loss? My car got into an accident and is at an auto shop. The claims adjuster came and deemed my vehicle as repairable. Then through more investigation, a supplement was requested and now my vehicle is deemed a total loss. I was contacted by my insurance representative to inform me that my car is a total loss and that I should release my car to be moved to their storage yard. Am I required to move my car even though they didn't offer me a fair market value for the car? If I do decide to keep my car at the auto shop until they offer me a price for my car, am I or my insurance responsible to pay the auto shop for any storage fee? What if they auto shop gave me a signed document stating that they will not charge me, personally, any storage fees? Can this be used legally if they were not to abide by their word, on the document?
You have the right to refuse the insurance company's offer and keep your car, but that would be self-defeating. You can keep the car at the shop, and you will incur storage fees; it is possible but quite unlikely that the insurance company will change its mind and offer you more money (unless you're contending that they made a serious technical error in computing the value). The insurance company has no obligation to the shop, but they might have an obligation to you (i.e. it might be a term of the policy that they will pay storage fees up to some limiting condition). Whether or not you have to move the car or pay storage fees is between you and the shop. If I understand your idea about a signed document from the shop waiving fees, you're suggesting that they might waive the fees if you end up having to pay it, but they would stick the insurance company for the amount if the insurance company were to pay. Again, the insurance company only pays what you owe, and under this scenario, you wouldn't owe storage fees, so the insurance company wouldn't be obligated to pay. If you were on the up and up about this, the insurance company would just say "No, that doesn't work". If you were not on the up and up about the arrangement, that would be fraud.
The reason an at fault driver is liable for damage in a collision is due to the tort of negligence. To be liable under negligence one of the many factors that the plaintiff (that's you in this case) must prove is that the damage you suffered was a reasonably foreseeable consequence of the defendant's (that's the U-turner) acts or omissions. This is where your case would fall down: a collision is a reasonably foreseeable outcome, damage to your braking system in normal operation is not reasonably foreseeable given that an emergency stop is something a breaking system should be able to do. This is simply a maintenance issue.
Yes, the police can give you a ticket for not having insurance/registration in the vehicle, even if they know it is registered/insured. The requirement is not just that you must have it, but you must carry proof of it in the vehicle. California Law (CVC §16058) requires that insurance companies electronically report insurance information to the DMV, which the officer has access to and can verify insurance. From the California DMV Page: Financial responsibility (commonly known as insurance) is required on all vehicles operated or parked on California roadways. You must carry evidence of financial responsibility in your vehicle at all times and it must be provided as specified below when: Requested by law enforcement. Renewing vehicle registration. The vehicle is involved in a traffic collision. The reason it must be in your vehicle is that when you are involved in a collision, you have to be able to provide that to the other party. And yes, you can receive the citation even if the vehicle is not yours. It is your responsibility as a driver to abide by the laws and verify that the vehicle is legal to drive. California Vehicle Code (CVC) §4000(a)(1) requires registration: A person shall not drive, move, or leave standing upon a highway, or in an offstreet public parking facility, any motor vehicle, trailer, semitrailer, pole or pipe dolly, or logging dolly, unless it is registered and the appropriate fees have been paid under this code or registered under the permanent trailer identification program, except that an off-highway motor vehicle which displays an identification plate or device issued by the department pursuant to Section 38010 may be driven, moved, or left standing in an offstreet public parking facility without being registered or paying registration fees. I'm not advocating that you should just "suck it up and pay" this ticket. I would certainly bring proof of registration/insurance at the time of the ticket to your court date and provide that you are not the registered owner of the vehicle (you don't say, but I assume you were borrowing a friends vehicle). The court should look at that evidence and issue a warning or dismiss the ticket.
At this point, there is little legal recourse. Once the delay becomes "unreasonable", you might be able to sue them and get some compensation. I do not know what would constitute an "unreasonable" delay in your circumstances and I don't doubt that a month seems unreasonable. You have explained the reasons for the delay, so it's not like they are waiting around for no reason. They are not required to hire more agents to process the claim; unfortunately, they are not legally required to act in a fashion that customers like (i.e. aggressively work to solve the problem). It does sound like there is a customer-service problem, which is what reviews and the BBB are about. You can of course be on the phone with the mechanic and the insurance agency, and if things get severe you can file a complaint with the state insurance commissioner.
From a comment on the question: They did damage the trailer door and headlight is smashed This seems like the best thing to focus on, especially if you can show that it was not damaged before they towed it. The unusual method of towing (with video evidence) may be a factor in whether they are considered negligent. If the damage to the door looks like they caused it directly by breaking in, that would also help your case. You also asked in your comment if you should go to the police or to a lawyer first. Might as well go to the lawyer and see what they tell you to do. I'm not sure what the police would do if there is no clear crime that has been committed. (The lawyer should have better advice about whether/why to go to the police.)
The fault lies with the people who vandalized your house. In general, whoever causes you damage is responsible (liable) for that damage. This is true whether or not you are selling your house, having guests over, letting a friend stay over for a night or a week, or whatever the circumstance is. Insurance is there to cover many such losses: if a friend trashes your house in a drunken rage, your insurance will cover the damage, but they will invoke the doctrine of subrogation whereby they get to go after the friend, and you have to cooperate. In a situation where nobody has a clue who did the damage, the only possible way that the agent has any responsibility is if they were negligent in their duty to take care of the house. For your specific case, you'd need to discuss the forensic facts with your attorney. But generally speaking, the issue would be whether the agent had breached his/her professional duty of care, which is best understood as comparing his actions (or lack) compares to actions of other professionals in the same circumstance. If a house has 3 or 4 sets of visitors simultaneously, it is really not possible for an agent to supervise all of them at once. So the question would be, was this the result of one concentrated vandalism attack, or serial vandalism. The former is more in the realm of "stuff happens", and the latter is indicative of an endemic lack of care. To repeat, the fault lies with the miscreants who vandalized your house. You, or your insurance company, may nevertheless have to bear the financial burden. Your insurance company will certainly have an interest in spreading responsibility to the realty firm, if warranted by the facts.
There is no such thing as an "implicit" out clause in a contract like this. The onus was clearly on them to consider all the facts before agreeing to lock in an interest rate. The facts have not changed since the lock and you did not misrepresent the facts so they should honor their agreement or pay you damages. Your options are to take the deal, get a new deal elsewhere or take them to court to enforce the deal or recover damages. Those aren't particularly great options but that's the situation.
"Hit and run" isn't a precise legal term, but there are laws against what many people call "hit and run" in California. §20002 of the Vehicle code covers property damage without injury, and violation of the section is a misdemeanor possibly resulting in up to 6 months in prison and a $1000 fine. If you cause property damage either while driving or because it was parked and became a runaway vehicle, you are required to notify the property owner. If the owner cannot be located at the scene, you must leave your contact information and a description of the circumstances, and you must notify the police. It is irrelevant whether this was on the street or in a parking lot, because the law will "apply upon highways and elsewhere throughout the State, unless expressly provided otherwise".