GDPR and right to provide meter readings My energy company have estimated the opening meter readings for my move in date for a property. I have the correct readings in photos taken on that date, but the energy company won't allow me to submit those readings since their terms and conditions state that the readings have to be submitted within a week of the account opening, and I missed that date. Article 16 of the GDPR gives me the right to correct any personal information held on me by a company. Estimated meter readings are incorrect by definition and so they should constitute "Incorrect personal information held on me by a company" which I should have the legal right to rectify. Does article 16 of the GDPR supersede their policy of only allowing meter readings to be submitted within 7 days? Article 16 states that they can only refuse for a limited set of reasons like for example if the request is only to cause annoyance or is repeated, which doesn't apply here. Article 16 doesn't say for example "You may refuse if your terms and conditions say so", so the fact that I accepted their terms and conditions should be overridden and not applicable. The previous tenants didn't provide meter readings for over a year, so the estimate calculated is pretty far off.
I spent a few years working in and around the Energy industry - including a stint working at a supplier, I'm no longer there so unfortunately I no longer have access to the email chains I had discussing this with legal. The consensus at the time was that a "traditional" i.e. non-half-hourly (NHH), non-smart meter reading itself was not considered personal data - they are conceptually tied to a metering point (which may or may not be a physical meter), not to an individual and don't represent an individual's energy consumption (the granularity of the reading is insufficient to tell anything about the usage profile) But this information, while all around the implementation of GDPR it was a couple of years back and to be honest it was bugging me that I might be out-of-date on the current practices so I reached out to a former colleague who was the Data Protection Officer at the supplier I worked at to try and get a more up-to-date take. He's since moved on but was there until recently so has more experience with the topic since GDPR actually went into effect. I asked him whether a) estimated opening reads were considered "personal data" and b) what would happen with a request to change one under article 16 and he had this to say, I've translated industry-speak in square brackets: a) for NHH ["Non Half Hourly" - meters that are read ad-hoc, essentially all non-smart domestic meters will be this] an estimated reading wasn't personal data automatically until the billing flag was set in CRM and those would be the only ones we'd include on an SAR [Subject Access Request], any others are internal data not personal. HH ["Half Hourly" - meters for higher consumption users, typically larger business premises are billed on increments for each half hour so have readings for each] and remote [smart meter] readings are always personal for domestic and microb [micro-businesses are a certain class of non-domestic energy customer see condition 7A] b) erm no! we'd only change it if the value in CRM didn't match the value in the D10 [industry Data Flow used to transmit meter reads] for some reason. if they match it's an accurate representation of what we estimate the reading to be so it's just a vanilla billing dispute not a data protection issue so i'd have punted it to [name of person who was head of metering] From that it would sound as though the estimated read would count as personal data - so long as it's being used for billing purposes, but that doesn't mean they have to accept your read in it's stead. It all comes down to accuracy - GDPR requires that personal data be "accurate" but provides no definition as to what "accurate" means (which makes sense since you can't give a one-size-fits-all answer that isn't an encyclopedia) and while The Electricity Directive 2019 confirms the need for accuracy in billing again it doesn't tell us what that means. The implementation is left to member state regulators. In the UK this is OFGEM and all opening meter readings are validated through third parties (so you don't end up with the foxes guarding the hen house!) and are calculated using the following formula: Last validated reading for the meter point &lt;= supplied reading &lt;= (expected daily usage x number of days since last validated reading x 2.5) where "expected daily usage" is obtained from a database maintained by the regulator - it's calculated off meter type, property type, property use, previous validated reads etc. So if the customer provides a reading that falls outside the above the supplier can (and in practice invariably will) reject it as being inaccurate. Now this is why the when a meter reading is provided matters - reads you provide are always assumed to be the read on the day you give them. With opening reads there's some leeway, I can't remember the official rule on how much but usually they give you up to the next estimated read is generated but more on that later. Now if the reading you're trying to submit is a "now" reading and it's failed the validation criteria and you aren't happy with the rejection you can force the issue by demanding the supplier come read the meter. You don't say how long has passed since the opening read - more than the week from what you've said so presumably at least a month (guessing you've had at least your first bill). Now if they are saying the opening read was X (based on the estimated usage) and you're it should have been X + Y and the current reading is X + Y + Z you want to pay your actual usage Z not Y + Z. What you need to do is dispute the opening read, which you're entitled to do, arguably GDPR of Article 16 gives you this right, but on it's own it's a weak argument. There's established means by which an estimated read's "accuracy" is determined and assuming they followed that they're going to just tell you that as far as they are concerned it is accurate. Any challenge to that accuracy is going to have to be done within the legal/regulatory frameworks for assessing accuracy, that's what they're there for, if they won't accept your reading escalate that to the regulator - and as soon as you can. OFGEM for example allow disputing of opening reads for 12 months - it doesn't have to be resolved within that 12 months it just has to be lodged with them within that time. If you try and use the GDPR angle to pursue this IMHO it's going to muddy the waters and not help you get what you need - pursue this on billing accuracy.
The question says: But by hashing a IP address you process the personal information and that you can't do without the user's permission! But processing personal data (PI) is covered not by the e-Privacy Directive (ePD) but by the GDPR. Under the GDPR processing may be lawful if it is done under any of the six lawful bases specified by Article 6. Consent is one of these. But paragraph (f) permits processing when: processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject ... This is generally known as the &quot;legitimate interest&quot; basis for processing. It normally requires a balancing against the privacy interests of the data subject. Where, as here, the processing is specifically to remove any traceability of the subject, and hence to protect the privacy of the subject, there doesn't seem to be much conflict, so I suspect such processing would be lawful. I have not found, after a brief search, an actual case where this has been tested, so my conclusion might be mistaken. Personal Data under the GDPR and hashing GDPR Quotes Article 4 of the GDPR defines &quot;Personal data&quot; (in paragraph (1) as follows: personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; The term &quot;pseudonymisation&quot; is defined in paragraph 5 of article 4 as follows: ‘pseudonymisation’ means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person; GDPR recital 26 reads: The principles of data protection should apply to any information concerning an identified or identifiable natural person. Personal data which have undergone pseudonymisation, which could be attributed to a natural person by the use of additional information should be considered to be information on an identifiable natural person. To determine whether a natural person is identifiable, account should be taken of all the means reasonably likely to be used, such as singling out, either by the controller or by another person to identify the natural person directly or indirectly. To ascertain whether means are reasonably likely to be used to identify the natural person, account should be taken of all objective factors, such as the costs of and the amount of time required for identification, taking into consideration the available technology at the time of the processing and technological developments. The principles of data protection should therefore not apply to anonymous information, namely information which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is not or no longer identifiable. This Regulation does not therefore concern the processing of such anonymous information, including for statistical or research purposes. Hashing If a cryptographically secure hash function is used to convert an identifier, such as an IP address, into a replacement hash, there is no practical way from the hash value alone to recover the identifier. However, if a particular identifier value is compared with a stored hash value, it is easy to tell if there is a match. Finding a match does not prove that the identifier is the same -- depending on the length of the hash value being used and of the identifier, there may be many values that would give the same hash. But the chance of two random IDs having matching hashes is very small. Thus, if a controller were to store hashed versions of the IP addresses, no one could convert that back to a list of visiting IP addresses. But if soemoen had the IP address of a suspected visitor, and access to the hash function, it would be easy to check if that IP was on the list. If a keyed hash function were used, only someone with access to the key could perform this check. It is not feasible to hash all possible IP addresses as there are over 4 billion possible IPv4 addresses, and over 10^38 IPv6 addresses (over one thousand decillion). Thus creating a table to reverse the hashing in general is not feasible. Whether the possibility of checking for a match makes a hashed IP &quot;reasonably identifiable&quot; as representing a specific natural person under the GDPR and related laws has not, as far as I know, been authoritatively decided. Note that at most it would reveal that a person using a certain internet connection had (probably) visited a particular site.
As stated by GDPR article 3 you are required to follow it under the following circumstance: This Regulation applies to the processing of personal data of data subjects who are in the Union by a controller or processor not established in the Union, where the processing activities are related to: the offering of goods or services, irrespective of whether a payment of the data subject is required, to such data subjects in the Union; or the monitoring of their behaviour as far as their behaviour takes place within the Union. You can read the recourse better at What is the legal mechanism by which the GDPR might apply to a business with no presence in the EU?, but in short the US will allow the EU court to press it's rulings due to wanting to keep its trades, treaties and other similar things in place.
From a German perspective, it would be absolutely normal and expected that you're providing identity &amp; contact information publicly. Per §5 TMG (Impressumspflicht / Anbieterkennzeichnung) this is required for German tele-media offerings, such as websites or email providers, even if non-commercial. Whereas for you as an upstanding and diligent email provider an abuse@... address should be enough, the German context expects a street address where you could be served with a lawsuit… There absolutely are privacy and free speech issues with this compelled self-doxxing. But by running an email service, you're not just acting as a private person. Your privacy interests and the transparency and security interests of other people have to be balanced. Now since you are not in Germany, the TMG does not apply to you. You have no legal obligation to provide this information. However, the ISP also has no legal obligation to to deliver your email. The ISP does have an obligation to apply appropriate organizational and technical safety measures. It seems that one organizational measure they have found appropriate is that they will only deliver emails from providers that provide public contact information, as would be the norm in Germany. I am not entirely sure how the GDPR applies here. The GDPR doesn't really allow or prohibit disclosures of personal data, it just requires that every purpose of processing for personal data has a legal bases per GDPR Art 6. One such legal basis is a legitimate interest, which boils down to a balancing test between your rights and freedoms and other people's interests. I'm also not sure if the contact information should be classified as personal data in this context, because the contact info primarily relates to your role as an email provider. I'm also not sure if the ISP is processing your personal data in the sense of the GDPR when they merely require you to publish it on your own site. They would be processing it as soon as they scrape, store, or otherwise use this info.
Yes, there would still be an obligation to comply with erasure requests – if the data subject can be identified, and if the GDPR applies. This is a case for Art 11 GDPR: processing which does not require identification. The pastebin site is not required to collect identifying info just in order to facilitate later deletion. If the site is unable to identify the data subjects, then the data subject rights (like access, rectification, erasure, restriction, or data portability) do not apply. Other rights like the right to be informed and the right to object do remain, though. But if the data subject provides sufficient additional information that makes it possible to identify their records, then the data subject rights apply again. In practice, this is likely going to mean that anyone with access to a paste will be able to request deletion, since the site would have no ability to verify the identity of the data subject beyond the information in the paste. None of this absolves the site from implementing appropriate technical and organizational measures to ensure the security of this data. Even though the pastes might not be directly identifying, they are personal data and are far from anonymous. Common practices like numbering pastes with a sequential ID or showing recent pastes on a homepage have to be viewed critically. My go-to recommendation is to assign a cryptographically random UUIDv4 ID to the post, so that it is practically impossible for anyone to find the paste unless they were given a link by the uploader. Your idea to delete pastes after a fairly short retention period is also good. This helps with security, and it is in line with the GDPR's data minimization and storage limitation principles: data may only be kept as long as necessary for its purpose. On the other hand, quick deletion might not be in line with the purpose of these pastes – it all depends on context. You mention that this is an US-based site. If so, there's a question whether GDPR would even apply. GDPR will apply per Art 3(2) if the data controller is offering its services to people who are in Europe. Here, “offering” does not mean mere availability of the website, but that the data controller intends the service to be used by such people, in particular if the service is somehow targeted or marketed to such people.
These documents constitute personal data and - in principle - you, as the subject, have the right to get a copy of them by issuing a "subject access request". The controller shall provide a copy of the personal data undergoing processing. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form. (Art. 15 (3) GDPR) GDPR applies to controllers of any kind, including government organisations. The subject access request can usually be a simple email. The ICO has a template for this: https://ico.org.uk/your-data-matters/your-right-of-access/ (but keep it simple, you can literally just ask for "all personal data" they have on you; no need to speculate on what kind of data they may have). The subject access request is sent to the actual controller, but if you don't get a response to your request after 30 days, you can file a complaint with the supervisory authority (see here for Germany; note that federal institutions are supervised by the BFDI, not the data protection authorities of the Länder). Also note that you may have to go through some trouble to be properly authenticated by the controller. They do need to be certain that you are the data subject. There are also reasons why a controller can refuse to provide some or all of the information (e.g. if your request is clearly excessive or unfounded, if it's impossible to comply without violating another data subject's rights), but I would be surprised if any of those applied in your case. Your rights can also be restricted depending on the legal basis for processing. This includes rights that are illogical as well as some that provide special protection for processors: You can't object to processing based on consent (but you can revoke your consent), fulfilment of contract (but you can cancel your contract), a legal obligation on the part of the processor, or a vital interest (but you still have the right to erasure) Your right to portability and right to erasure does not apply if processing is based on a legal obligation or a public task (justice, parliamentary or government functions, statutory functions etc.) your right to portability also doesn't apply if processing is based on vital interest (e.g to protect someone's life) or legitimate interest of the processor. It is possible that processing all or some of your data was based on the performance of a public task, in which case they will refuse your request.
In order to process data (which includes storing data), a data controller must establish one or more of the lawful bases contained at Article 6(1) of the UK GDPR. Briefly, those are: a) Consent of the data subject b) Necessary for performance of a contract with the data subject c) Necessary for compliance with a legal obligation d) Necessary to protect vital interests of data subject or another person e) Necessary for public interest or exercise of official authority vested in the controller f) Necessary for controller's legitimate interests Clearly a) and d) don't apply. As you've settled the debt, it seems unlikely to me that b) or f) apply. That leaves c) and e). A common example under c) would be a requirement by Companies House or HMRC to keep accounting records for a certain period of time. Some public bodies may also find it necessary, under e), to retain records which they need to be able to carry out their other functions. It seems highly unlikely to me that either of these would justify retention for your &quot;lifetime&quot; however. I would start by sending them a written demand to have your data erased under Article 17(1). Make sure you also specifically request that they provide you with all the information (and in particular the purposes of the processing) under Article 15(1), and that, in the event that they refuse to erase your data, they explain the reasons why pursuant to Article 12(4). Their response on these points will be helpful in establishing whether there is a lawful basis. Your next step after that is either to complain to the ICO or to apply to court for a compliance order under Section 167 of the Data Protection Act 2018. The former is free while the latter is not and carries risks of cost if you are unsuccessful. If you opt for one of these steps, make sure you cite the relevant provisions of the GDPR and explain why you think there is no lawful basis for the data retention (including by referencing any response you received from them). &quot;I have read GDPR guides on how to request erasure, but I don't really feel this applies- I want to have my account deleted, not the track record of the loan and repayment&quot; It doesn't matter whether we are talking about your account or your track record. What matters is whether the account constitutes personal data, which it almost certainly does, per the definition at Article 4(1): &quot;‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;&quot;
There are two relevant bodies of EU law to consider here. The GDPR covers processing of personal data. Personal data is any data where the data subject can be identified directly or indirectly. The ePrivacy directive is also relevant, and covers how you may access and store information on the user's device. Directives are not directly applicable law. Instead every member state translates the directive into national law. In the UK, ePrivacy is implemented by PECR. Is the data you collect personal data in the sense of the GDPR? Yes: that hashed unique device ID or a system-provided advertising ID likely is personal data, and any linked data would then be personal data as well. This is going to be the case in particular if you store user accounts on your server and can connect these bug reports to a user. Consider also whether the game save could include personal data, and whether the video clip could be analyzed to identify the data subject. Does this mean collecting this information in bug reports is forbidden? No, the GDPR doesn't forbid or allow anything outright. Instead, you should go through the compliance process. In a nutshell: determine the purpose of this processing, e.g. “fixing bugs” find an Art 6 legal basis for this purpose, e.g. “Art 6(1)(f) legitimate interest” or “Art 6(1)(a) consent” if the legal basis is legitimate interest, you must balance that interest against the data subject's interests determine whether your compliance requirements include creating/updating your Records of Processing, or whether you have to write a Data Protection Impact Assessment implement the processing in a manner that respects GDPR principles such as Transparency and Data Minimization if the legal basis is legitimate interest you must implement an opt-out solution if the legal basis is consent, you must request consent first in a manner that satisfies the Art 7 conditions for consent – and allow consent to be revoked easily prepare to satisfy data subject rights: information requirements per Art 13, usually done in the privacy policy right to access, rectification, erasure, and data portability right to object (opt-out) and to restrict processing be aware of your general requirements a data controller to process this data securely, e.g. use HTTPS connections to transmit bug reports, take steps to protect your own accounts (e.g. 2FA), and ensure you have a suitable contract with any data processors that act on your behalf, e.g. cloud providers or contractors I would question whether your bug reports really need to include a device ID. That isn't forbidden, it just complicates compliance a bit. And what about ePrivacy? The ePrivacy directive is known for its cookie consent requirements. But these consent requirements apply when accessing any information on the user's device, or when applying equivalent fingerprinting techniques. Your game save is not an issue because it is necessary for the game. But that device ID and other system information is more difficult. So what to do? Compliance isn't trivial, but certainly possible. You will likely process the bug reports under your legitimate interest, but might still have to collect consent for accessing a system ID due to ePrivacy. Such a screen might look like this: Oh no, the game crashed! Do you want to send a bug report to the developers? Your bug report will be protected as per our privacy policy (link). Your bug report will contain the following information: … Yes, collect system information and send bug report No, do not send bug report You could make an argument that a bug report can be sent in any case, and that you just need ePrivacy consent to collect useful system information. For example: Oh no, the game crashed! When sending a bug report to developers, do you want to include extra system information (link to details) that helps fixing the problem? In any case, your bug report will be protected as per our privacy policy (link). Your bug report will contain the following information: … Yes, send bug report with extra system information No, send anonymous report