Consumer Rights 2015 (U.K.): Wear &amp; Tear dispute over a vehicle I am planning to go to a small claims court about a Consumer Rights Act issue on a second-hand vehicle. The trader that sold the second-hand vehicle claims that it's the result of wear and tear. His mechanic had already a look allegedly. They are confident that is a timing chain issue. They say that when they had the car was fine. They request the consumer to pay for the repair. The first indication of the error was only after two weeks of purchase. No damage was done to the car from the consumer or any other third party. It was driven solely for leisure purposes. A couple of other independent mechanics (paid by the consumer) had a look at the car and each one of them has a different opinion on how to fix the car. One said to change the engine oil the other to change the solenoid. The only thing sure is that it's P0014 error code which indeed it may be caused by a series of things (all the above claims from the various mechanics are not wrong). Allegedly the root cause of it which I found online is bad vehicle maintenance (not changing with good quality engine oil at the supposed time periods, this practice is reinforced by the fact that every wheel has a different brand tyre to save cost). In the eyes of the judge does the wear and tear argument have any basis? Will more evidence be needed from either parties?
The Consumer Rights Act gives you an initial 30 days to reject it, if it is faulty, and claim a full refund from the dealer that sold it to you. After that time your rights are pretty strong for at least 6 months. It is not completely clear to me what the exceptions are, but if it is the timing chain then there can be no case that this is &quot;wear and tear&quot; as they last something like 80,000 miles or 10 years. Which and Citizen Advice have tools to determine your rights.
It may very well be illegal, depending on the laws of the country. Most people have the right to enter their own country (except for practical problems, like not being able to prove you have the right) because you list your passport and/or other ID). But it may be illegal to enter outside official border crossings, for example. Or illegal to enter without having the entry registered. Or soon, it might be illegal to enter the U.K. while avoiding quarantine, whether you are British or not. But it wouldn’t be the fact that you entering that’s illegal, it would be how you did it. If you are the Dutch owner of a Ferrari then entering the Netherlands on the A40 from Germany at 170mph is very, very illegal :-)
Misrepresentation At common law, if you are induced to enter a contract by a material misrepresentation then you can rescind the contract and/or sue for damages. The person concerned would have to prove on the balance of probabilities that: the misrepresentation was actually made, which, if it was only verbal and there were no independent witnesses will be problematic, the misrepresentation caused them to enter the contract. If the dealer were to deny everything, and it came down to a &quot;he said, she said&quot;, then, on the evidence, the person should lose. The facts are equally consistent with the buyer making an unprompted mistake as to the model of the car. Unfortunately, while most cases are compelling when you only have one side's story; when both sides get to have their say the facts become less easy to determine. Outside of misrepresentation, the person can complain to whatever government consumer protection agencies there are in Florida.
Such &quot;warranties&quot; are generally subject to separate laws, and they are not treated as a subcase of &quot;car insurance&quot;. Whereas homeowners insurance, vehicle liability insurance and so on are regulated in all states, extended warranties are regulated in over half of the states. There is a model law which tends to inspire state legislators in writing their own laws, and here is an instantiation in Washington state. At the outset, the law says that certain things are not covered, including warranties, maintenance agreements and service contracts (what then is covered??). There may be &quot;required content&quot;, for example Service contracts shall state the procedure to obtain service or to file a claim, including but not limited to the procedures for obtaining prior approval for repair work, the toll-free telephone number if prior approval is necessary for service, and the procedure for obtaining emergency repairs performed outside of normal business hours or provide for twenty-four-hour telephone assistance. There are sections specific to motor vehicles, which could be relevant, for example &quot;A service contract provider shall not deny a claim for coverage based upon the service contract holder's failure to properly maintain the vehicle, unless the failure to maintain the vehicle involved the failed part or parts&quot;. At the bottom of the Model Act document is a list of statuses in the various states: it's status in Connecticut is nonexistence, as of July 2014 (and no signs of such a law having been subsequently passed). There is a general law about express warranties, which doesn't impose any content restrictions on such contracts. So in CT, it depends on what the contract says.
As described, this may be a form of illegal bait-and-switch advertising, but not breach of contract. The contract states the specific vehicle to be sold, which does not match the test-driven car. If the dealer had listed the better car's VIN in the contract but supplied a different car, that would be breach of contract. Whether it is illegal advertisement depends on the representations and disclaimers made by the dealer. To the extent that the dealer supplied indications that there was a difference between the test model and the purchase model, or to the extent that the customer should have known that the test car had features not found in the specific model that the customer believed he was buying and paying for, the dealer was being non-deceptive. To the extent that the dealer holds that selling model X instead of model Y is an &quot;honest mistake&quot; on their part, the dealer was being deceptive (or, was plainly in breach of contract). It's hard to see what &quot;honest mistake&quot; the dealer might have made, but perhaps the mistake was &quot;not being clearer to the customer that they had test-driven a fancier model, not the one that they were actually buying&quot;. The customer's attorney could pursue this matter and either get the better car, or get a better financial deal, but it really hinges on who said / wrote what (and has a more believable story about what was said).
Not really. The closest you get is a more general term, &quot;limited warranty&quot;. These kinds of warranties are common in motor vehicles, but pretty much unheard of in the case of software, because the capacity diagnosis of the cause of the problem takes too much expertise which isn't widespread.
Tell whatever lawyer is drafting the "official paperwork" about the problem and ask if it is covered or if you need to change the text or add a rider. If neither company competes, a mutual release/license of existing shared code should be perfectly manageable for an experienced attorney.
Please note that I'm not a lawyer. If you need specific legal advice, please consult a qualified attorney. Every time someone buys an item from someone else, there's at least an implied contract of sale where the seller of the item agrees to give the buyer the item to be purchased in exchange for a sum of money or other object of value which the buyer agrees to pay as consideration. Generally, in an online purchase, a contract of sale is completed when payment is made and the product has shipped. If the seller fails to provide the item you intended to buy after you make your payment, that's a breach of this contract of sale as the seller has failed to execute their end of the contract. I seriously doubt a "no refunds" policy would excuse the vendor for breaching the contract of sale. If you cannot resolve the issue with the vendor, then your best bet is to initiate a dispute through your credit/debit card issuer.