Can a debt collection agency tell a half truth about who they are? I am in Washington state. Recently, I've been receiving calls from Conserve, a company that provides private and confidential services to private and public companies (as stated by the agent on the phone). This immediately made me suspicious, and when I asked for more information, they simply stated that they could not give me any more information. I told them that the person they were looking for was not available, and they stated that they would call back later. Before I could tell them not to, they had hung up. I looked up the company, and found that they are a debt collection agency, and on their website, it states that This communication is from a debt collector, and is an attempt to collect a debt. Any information obtained will be used for that purpose. As far as I am aware, if it is a debt collection agency calling, don't they have to inform of this, before I tell them any information? There is not automated message that states this, and it is from a different number each day. The reason I am certain that it is a debt collection agency calling, is because the person that they are looking for, has told me about debts that they have, and have received letters attempting to collect a debt. What steps can I take in this situation to either prevent them from calling, or have them at least let me know who they are?
They don't have to inform you that they are a debt collector. Because that can be a violation of 15 U.S.C. Section 1692b(2) by exposing that the person they are attempting to collect from has a debt. They are required to: identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer -- 15 U.S.C. Section 1692b(1) They also may not use any language indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt 15 U.S.C. Section 1692b(5) What they do not have the right to do is harass you. They can not attempt to contact you again 15 U.S.C. Section 1692b(3) unless they have reason to believe you lied. I would contact the company back and inform them that you wish to have your number removed from their calling list, and that future calls may be a violation of 15 U.S.C. Section 1692b(3). Also, send them a notice in the mail. If they continue to attempt to contact you, report them to the FTC. You may also be entitled to monetary damages as well. See FTC The judge can require the debt collector to pay you up to $1,000, even if you can’t prove that you suffered actual damages. You also can be reimbursed for your attorney’s fees and court costs. To file a claim with the FTC, go to there online claim for debt collectors Its worth it to show that you won't joke with them. I had a "debt" with T-Mobile (really, I had a billing error in their favor, and they admitted to it, but would not stop the debt collectors) and they violated the rules. I tried to work with them, 6 months later, they damaged my credit. I contacted FTC about it and T-Mobile with in 3 days had the debt cleared and reversed on my credit. They also paid for my damages. All I wanted was the debt cleared. Note: for calls being recorded, always make sure you follow local laws and inform the other party that the call is recorded. If they have a right to record you, you have a right to record them. You must always infrom them as well.
I spent 26 years in Law Enforcement (two years in Fraud, Identity Theft, and Embezzlement) and here is the answer I would often give other people in this situation: By law, recipients are not required to do anything. It can be deleted without a second thought. There is no specific law requiring someone to report this as it doesn't rise to the level of a crime. Contacting the sender or intended recipient can be risky because the other person is unknown. Return addresses online may be masked by redirects or other traps. What is displayed may not be the full picture of the site where they want someone to go. Having information about someone, although private, is not a crime unless there is a specific intent to use that information for a crime: fraud, identity theft, theft, etc. Doctors, banks, and numerous other businesses have access to personal identifying information about people. Unless they were to use it illegally, just having the information is not a crime. Phishing attempts: As far as sending the information on to the intended recipient, that would be very noble; but there is no requirement to do so. This type of transaction is likened to having a stranger call looking for someone else. There are people around the world just hoping to get people to click on their site so they can download everything on the victim's computer. I once taught a class in Internet Safety to senior citizens. The message was simple: Don't put any information on-line that you wouldn't post on your front door. Advances on computer security have made it possible to securely handle more information but still be on-guard; Phishing still happens. Most reputable companies won't send you e-mails asking for personal information, passwords, or account numbers. Hackers, thieves, and criminals have access to personal information regularly. In today's society, it's just a part of life in a digital world. How does one protect themselves? Be diligent about all transactions. For instance: Check bank accounts, credit card purchases, and credit reports regularly. A TV show, Adam Ruins Everything - Adam Ruins Security, clearly outlines a lot of these facts. (Season 1, Episode 2 - First aired October 6, 2015) To recap: 1) Do nothing. 2) Stay vigilant. 3) Be wary. Common idiom - If it looks too good to be true, it probably is.
If you are in the habit of paying people just because they ask you to, then I say you owe me $500 - if you want to pay I'll send you my wire transfer details. This is a facetious way of making a very simple point: You don't owe people money just because they say you do. If someone claims to be owed money by you, the legal onus is for them to prove both their legal entitlement and the amount. Normally, people agree that they owe money and that's enough, however, if the debtor disputes the debt then the creditor has to prove that it is owed: the debtor does not have to prove that it isn't. Their legal basis must come from either a contract or the tort of trespass. For the former they must prove that a contract exists and that you breached a term of it. For the latter they must prove that you committed the tort. In both cases, they are only entitled to recover their costs (including loss of profit) that your actions caused. As they are not a government they have no right to punish you with a fine: if they are asking for more than damages then this is a penalty and void. I am unaware of the consumer protection laws in Canada but presuming they are similar to Australia - a disputed debt is not a debt. It only becomes a debt when the dispute is resolved, usually by agreement or a court. Only actual debts can have enforcement action taken including such things as being pursued by a collection agency or being recorded by a credit reporting agency. In short: this is a scam. In 2012 I went through a similar process. This is the letter I sent: We are the registered operator of motor vehicle XXXXX and have received your letter dated 6/6/2012 for payment of car parking penalty number XXXXX that you allege we incurred on 6/4/2011. To the extent that we entered into a contract with you, which is denied, please take this letter to constitute a written appeal in accordance with the appeal process described on your website and/or in your documentation. We dispute incurring the alleged debt and we dispute entering into any contract with you. We will defend any action brought against us. You must cease all efforts to collect this alleged debt whilst it remains in dispute, in compliance with National, ACCC and NSW laws and guidelines. Except as specifically outlined herein, we are requesting that you cease all contact with us about the alleged debt. Any further contact should be strictly in conformity with the ACCC Debt Collection Guidelines (refer http://tinyurl.com/parking-01). Your contact with us should be limited to: acknowledging our letter and providing us with any documentation that we have requested informing us that you have ceased collection efforts on the alleged debt stating that you are taking a specific action in relation to the debt such as commencing court proceedings (note that you can only threaten court proceedings if you intend to start them otherwise you are in breach of the guidelines - refer page 33 "you must not threaten legal action if the start of proceedings is not possible, or not under consideration, or you do not have instructions to start proceedings"). You must also advise any debt collectors or lawyers you have collecting this debt to stop. If you or your agents continue to attempt to collect this alleged debt, we will complain in writing to the ACCC, to NSW Fair Trading, and to the car park owner (and if we receive a further letter from your lawyers, we will complain to the Legal Services Commissioner in the lawyer's home state). Please send us within 7 days: Confirmation of whether or not you still hold us responsible for this alleged debt. If you still hold us responsible, we require you to properly articulate the facts and matters on which your claim is based. Please forward us the following particulars: A copy of the contract we are alleged to have entered into. Photographs of any signs that need to be read in conjunction with the alleged contract. Details of the actual offence you are claiming. e.g. failure to buy ticket, expired ticket, parking in no-standing etc. As well as the usual particulars of date, time, precise location with the car park and other facts and matters giving rise to the alleged breach of agreement. An itemised breakdown of the debt you are claiming and details on how it was calculated. Show separately legal costs, court costs, administration costs, costs associated with identifying us as the car owner, patrolling costs and a breakdown of any other costs not already mentioned. Pursuant to the Privacy Act, a copy of all photos you have of our car and/or us. Indicate the date each photo was taken and the name of the person who took the photo. And forward us any other data that you hold on us that the Privacy Act requires you to disclose. The basis on which you allege that we ware a party to the agreement alleged to exist; Proof that the alleged debt was incurred by us. The name(s) of any lawyers or solicitors who received payments pursuant to any clause in your terms and conditions. Please show the amounts and dates on which these costs were incurred, and the dates when these payments were made. Please itemise the work that such lawyers or solicitors performed for you, and indicate which clause in your terms and conditions allows you to hold us liable for such payments. A copy of any agreement that the car parking company has with the owner of the car park which covers the handling of disputes and appeals. Indicate the amount of money the car park company would have been paid had we entered into the alleged agreement with it, and if the alleged terms and conditions had been followed to the company's satisfaction. (In other words, how much money do you normally receive for a car to park in your car park for the period of time we are alleged to have parked there for). The contact name, postal address, and phone number of each of the following: the car park owner, the car park manager, and the car park operator. A copy of your Appeal handing procedure. As well as setting out what factors are taken into account, state who is the judge or arbitrator and whether they are independent and any other relevant factors to the Appeal. In addition, please give us disclosure of any arguments being put by yourselves on this matter in the Appeal so that we might reply to any new issues which are raised. If you decide to dismiss our appeal, please send us the full reasoning in relation to each of the specific points raised in our letter. The name and address of the person you allege was driving our car at the time you allege our car was parked in your car park. If you are alleging an agent authorised by us was driving our car, please confirm this in your response and forward us a copy of the agency agreement, along with the name and address of the agent. We put you on notice that should you continue this claim, we will issue an application, seeking orders that: Any request for a statutory declaration or request from you to prove in anyway that we do not owe this debt is misleading or deceptive conduct, because you are not a government agency and that the burden of proof rests with you as the person who claims the alleged debt. The amount claimed pursuant to the alleged contract amounts to a penalty and therefore void at common law. Alternatively, the amount claimed is claimed pursuant to a consumer contract within the meaning of the Australian Consumer Law and that the amount claimed is an unfair term within the meaning of section 23 of the ACL and, accordingly, is void. Finally, this debt remains in dispute until we advise you in writing that we owe this debt. I received one further piece of correspondence which didn't address any of the things I asked for and which I ignored and that was the end of the matter.
The two cases are very different. The first involves a debt collector entering onto property in connection with an allegedly overdue utility bill, which is something a debt collector ordinarily would not be permitted to do without a money judgment following a court proceeding and further court orders authorizing collection of the debt from tangible personal property on the premises. This is pretty much completely without justification and realistically is a criminal offense as well as a basis for a civil lawsuit, although the modest money damages involved may have made such a lawsuit ill advised for the resident impacted by the unlawful entry. Notably, in this case Scottish Power, &quot;admitted the error, apologised and offered compensation.&quot; I doubt that an American utility company would have had the good sense and grace to act the same way. The story doesn't make entirely clear if these were Scottish Power employees or debt collection contractors hired by Scottish Power. The question implies that abusive utility company collection agents are a systemic problem in Scotland, although the article itself does not. The second involves a utility company, Scottish and Southern Energy (SSE), drilling a lock to enter onto property in order to check a utility meter, in a building where some other tenant at a different address was not paying an electric bill on a different meter, which presents a very different issue. The customer at the address drilled had reasonably documented the utility company's mistake, but the company, for some reason, didn't believe the customer and didn't make arrangements to visit consensually when the customer was home. Instead, while the customer was work on Wednesday two male SSE workers drilled through the lock to gain entry into the flat, and when they got in and looked at the meter, they realized that they were mistaken. The fact that the story describes the two men as a &quot;warrant team&quot; leaves open the possibility that a warrant for entry was received from a court based upon bad information from the utility company when it should have known better, although that issue isn't clarified in the story. The customer “lodged a formal complaint against SSE for unlawful entry and reported the incident to the police.” And an ombudsman elevated the issue. According to the utility company, it &quot;offered to replace all the locks in her property and offered her a goodwill gesture payment of £500. Both were rejected by Ms Harvey who wanted compensation for further rental, hotel and new property costs which we were unable to agree to.&quot; Utility companies will generally have an easement or some similar legal right to enter onto a customer's property to read a utility meter or the deal with something broken on the premises that affects the larger utility system such as a short circuit that is bringing down the power of everyone on the block, without notice in cases of emergencies. So, in this case, the issue is not the absence of a right to enter somewhere, but the fact that the utility company went to the wrong place (where it may very well have had no right to enter because there may have been no utility meter to check at that location), which in and of itself, would be mere negligence if it hadn't received such clear communication from the customer and ignored it, and secondly, whether the method it used to gain access to the property in the good faith belief that it had a legal right to enter to gain access to the property was reasonable. Charitably, it could be that the utility company had a key allowing it to enter and read the meter at the proper address, but that key didn't work because they were at the wrong address and the utility official may have mistakenly believes that the lock was broken rather than that the address was wrong. In that case, the question would be whether it was reasonable to force entry in a non-emergency case like a meter readings, rather than trying to contact the owner to resolve the question, which it probably was not. It isn't quite as obvious that this would be a criminal trespass, because ordinarily entry onto property under a claim of right, even if mistaken in good faith, does not constitute criminal conduct, although a claim of good faith in a context where the company as a whole knew better even if the right hand may not have known what the left hand was doing, probably doesn't hold up under agency law that imputes the knowledge of any agent of the company to the company as a whole. But, while the company may have committed a crime, the two workmen detailed to do the work may have been acting in good faith personally, and may have even had a warrant. Certainly, the utility company should have liability to repair any damage that was done to the premises in order to gain entry that arose from its negligence in going to the wrong address and its unreasonable failure to confer with the customer about the problem in a non-emergency. SSE would probably be well advised to admit with good grace that it was in the wrong and to pay the still very modest amount that the customer claimed for an alternate rental, rather than fight this issue where its fumbling became not just rude but abusive.
Of course it doesn't work. You haven't discovered an end-around to property ownership I gave someone a car and want it back (they refuse) You no longer own this car. It is now titled in their name. Your interest in the car is now exactly zero whether or not they paid for it. I use a shell company to buy my own debt Okay. This has nothing to do with the car. You're now out of the cash it took you to set up this new entity. How are you doing this? I assume it means paying off your creditors with money you already have. You will also have to come up with some type of bogus documents that explain to the future court why this was even done. If you have the money, why do you have debt? My shell company sues me for conveying the car to conceal it from creditors Um, Ok. Now you're also out filing fees. Let's assume you know how to do this without paying an attorney to do it for you. I settle Makes sense, since you're suing yourself. The shell company now gets a court order to seize the car Seize the car how? This is a stretch. A judgement would be against you for the value of the car. You can't settle a lawsuit using assets you do not own. A court won't order something repossessed because of an unrelated squirrelly lawsuit. An exception would be a bankruptcy court that rules the item was sold or disposed of outside the court's orders. I would expect an astute court to hit you with contempt or sanctions for trying to use it to further your interests with some sort of end-around to property ownership. Expect more fees for this use of the court's time. The shell seizes the car No. Now I have the car back No.
This doesn't sound like fraud (against you, at least), but it does sound like an unfair or deceptive trade practice, which is outlawed by Section 5 of the Federal Trade Commission Act and perhaps the Pennsylvania Unfair Trade Practices and Consumer Protection Law, both of which prohibit unfair and deceptive trade practices. I don't know about Pennsylvania, but the FTC has on many occasions taken action against companies for engaging in just this kind of behavior. To find out whether you would be able to take action against the other company, you'd want to find a good competition lawyer in Pennsylvania. For some more basic background on the FTC's rules, check out this primer.
Wikipedia explains this well enough: Particular numbers can be trade secrets, and their reproduction and dissemination may be particularly proscribed, e.g., by the U.S. DCMA. As a coarse analogy: Your social security number is not "illegal." But if somebody entrusted with it shared it in violation of law or contract then their communication of the number in a context that allowed potential identity thieves to associate it with you would be illegal. To answer follow-up questions in the comments: Sure, "mere possession" of a number can land one in jail for all sorts of crimes, just like "mere possession" of stolen property can. For example, if you possess a bank account number, credit card number, or PIN, and you "conspire, confederate, or combine with another" person who actually commits fraud or theft using that number, then you can be convicted of the same crime. This is so common that a search for "conspiracy to commit wire fraud" or "credit card fraud" provides ample reading.
Look at the form letters from the consumer advice center, e.g. Lower Saxony. Keep in mind that the entity may be allowed/required to keep some of your data. Anything that impacts their taxes, for starters. And your information/deletion request might also have to go on file, to mirror their record of a before-due-date deletion.