Recording a phone conversation with customer support/sales I understand the law about private communications in person and over the phone not allowing recording. However, in cases where a consumer records a conversation between him and a company offering them service (e.g. Comcast Cable), and before the human conversation begins there is a recorded notification that the call will be recorded for quality assurance, doesn't that count as consent? If anything, it proves intention for the business to record the call! Thus, in a two-consent state such as California, if I were to record my call to Comcast, and that notice was heard over the phone, both parties (myself and the employee speaking with me) have consented by taking the call. Would this be legal then?
It depends, but a caller could certainly hit record when the computer answers and as soon as a person gets on the line say, "I am recording this call." In other words: "Hello this is Comcast, can I have your account number?" "I am recording this call my account number is blah blah."
Yes, you can ask permission from the court. From this page (by a firm of solicitors): Recording a conversation in secret is not a criminal offence and is not prohibited. As long as the recording is for personal use you don’t need to obtain consent or let the other person know. [...] A private recording can be submitted as evidence, but with some conditions: A recording may be relied on in evidence if the court gives permission An application for permission should be made on form C2 The recording should be made available to other parties before any hearing to consider its admissibility. So yes you can probably use it, but you can't play Perry Mason and suddenly produce it in the middle of the court hearing. Talk to your solicitor.
You have no legal duty to inform callers they have the wrong number. Official business is not carried out by telephone, despite the fact that some collection agencies commonly use the tactic that there is service of process forthcoming, or some other legal jargon, to entice a callback. From a non-legal perspective, you may want to call and tell them to take you off their call list and that they have the wrong number; otherwise, they are likely to continue to bother you day and night. It appears to be either a scam or a collections attempt.
You've identified exactly the right question: whether the person's subjective expectation of privacy, when viewed objectively, is the "justifiable under the circumstances". (Smith v. Maryland) The Supreme Court hasn't addressed how this test applies to ISPs and website requests. However, this question has been addressed by several circuit courts of appeal. I'll build a list of example cases. Many find that there is no reasonable expectation of privacy in this information, but there are some cases that go the other way, and there is some nuance regarding exactly what information is being given away. US v. Beckett (11th Cir. 2010): the information consisted of the identifying information transmitted during internet usage and phone calls that is necessary for the ISPs and phone companies to perform their services. It is unreasonable for Beckett to have been unaware that such information was being transmitted to the ISPs and phone companies and so he “assumed the risk that the company would reveal to police the [information].” United States v. Forrester, 512 F.3d 500, 510 (9th Cir. 2007): Analogously, e-mail and Internet users have no expectation of privacy in the to/from addresses of their messages or the IP addresses of the websites they visit because they should know that this information is provided to and used by Internet service providers for the specific purpose of directing the routing of information. Like telephone numbers, which provide instructions to the "switching equipment that processed those numbers," e-mail to/from addresses and IP addresses are not merely passively conveyed through third party equipment, but rather are voluntarily turned over in order to direct the third party's servers. Regarding your secondary question about a "secret machine" that the government develops to get access to contents of an envelope without opening it, that is very similar to the situation in Kyllo v US 533 U.S. 27 (2001) (internal quotations removed): [...] obtaining by sense-enhancing technology any information regarding the home's interior that could not otherwise have been obtained without physical intrusion into a constitutionally protected area constitutes a search-at least where (as here) the technology in question is not in general public use. [...] Reversing that approach would leave the homeowner at the mercy of advancing technology-including imaging technology that could discern all human activity in the home.
You asked the rep about how to change some details on your account, and asked him about the cost. It is clear from the recording that you are not changing anything right now. I can't see anything where you state that you want to enter a contract right now, I can not see anything where the rep indicates they want to enter a contract right now. In other words, no contract has been formed. The rep did tell you that a name change will not increase the phone plan price. That was a promise. It was a verbal promise, and you have evidence that the promise was made. Your contract will determine whether the company is bound by such a verbal promise. If you change the name on the contract, with nobody mentioning a price increase, and the price increases, you can surely complain that you were misled and wouldn't have changed the name if you had known about the price increase. However, if you get told that the price will increase before the name change, and you quote the previous promise, I don't think that will force the company to allow a name change without price increase, because your phone conversation didn't create a contract.
In California, all parties to a conversation (people being recorded) have to agree to a recording. There are no special rules pertaining to husbands and wives. It is sufficient that the parties are aware that the recording is being made and they continue to talk, knowing that fact. There are exceptions, under Cal. Penal 633.5, in that surreptitious recordings are allowed in order to gather evidence of "extortion, kidnapping, bribery, any felony involving violence against the person, or a violation of Section 653m". To be used as evidence, there are also "predicate rules" to the effect that you have to prove who the voices are from, that the recording hasn't been altered, and that the recording is reliable (e.g., there isn't a mysterious 18 minute gap).
In general, police have no special protection from being recorded; if it is legal to video or audio record a person in that jurisdiction then it is legal to record a police officer in that jurisdiction. Anything that it is legal to do with the recording of a person is legal even if that person is a police officer. As to if it is legal to record a person see: Is it legal to post a photograph that I captured of a stranger in the street? Model release for image without faces How do laws affect photography of non-humans in public when people may be in the frame? What are the legal repercussions of taking a stranger&#39;s picture in public? What is considered &quot;public&quot; in the context of taking videos or audio recordings?
The nature of the meeting matters: I assume this is a private meeting, not a public meeting. Under RCW 9.73.030, you have to announce that the meeting is being recorded (the announcement must itself be recorded), or the recording device must be obvious. There is no exception regarding property status (such as &quot;on school property; in a government-funded facility&quot;). But it also matters if the conversation is &quot;private&quot;. See State v. Townsend, 57 P.3d 255, which gives weight to the subjective intent of the parties, thus the primary question would be whether the school official intended the communication to be private. Given strong FERPA privacy protection of personal information about students and in light of the likely nature of the conversation, one might think that the administrator intends the discussion to be private. However, the administrator cannot discuss e.g. disciplinary issues with third parties, so that would not be a valid basis for expecting privacy. You would really need to get a lawyer, discuss the expected subjects with the lawyer, and see if there is a reasonable expectation of privacy (even if this is not a public meeting). Your local ACLU chapter might advise you of your rights, though they would probably also advise you to not experiment with breaking the law (I don't see what legitimate purpose would be served by recording in secret).