How to prove a party received a specific letter? I signed up for a membership service with an HVAC company some time ago, and I've now decided its time to cancel my membership due to lack of use. There isn't a nearby customer center where I live, so I attempted to cancel the membership a few times by phone. I soon caught on that the company doesn't intend to cancel my membership before I am automatically billed for another year of service; every phone call typically devolves into a high-pressure sales pitch for me to stay, or they hang up on me after I get put on hold. Furthermore, I signed up accidentally for the membership -- having not read the fine print of the installation contract for my new HVAC -- so I am now worried that a verbal confirmation of cancellation over the phone will not be honored. In the contract I signed, the following text appears: I hereby authorize FooBar herein after called Company, to initiate debit entries to my account. This authorization is to remain in full force until Company received written notification from me of its termination in such time and in such manner as to afford Company a reason able opportunity to act on it (30 days). I want to be safe and send a written notification from me requesting termination of my membership. However, I am afraid of the company claiming to have never received my written notification. I could send the written notification through certified mail, but that would only prove that the company received a letter from me and prove nothing of the contents within. How do I prove the contents of the letter I sent is actually the contents of the letter a party received?
It's true that you can't prove what was in the envelope. But assuming this ends in small claims court or some sort of collections action lets play out how it works. The company is going to claim that they never got notice of cancellation. They will plead ignorance so they won't have any evidence of what you didn't send. That's obvious, but more on this later. You are going to have a trove of evidence. The emails you sent, the webforms you filled out, the voicemails you left. And finally, the letters that you sent. Let's think about the weight of evidence! At the very least you can ask them, if they claim they didn't get a cancellation from you, what did they get in that certified envelope from you? They'll need to produce whatever was in the envelope. Unless they claim that it was empty. At this point the judge will see exactly what is going on and you won't need to prove what was in the envelope. Legally, the way this works is covered by Rule 901. (a) In General. To satisfy the requirement of authenticating or identifying an item of evidence, the proponent must produce evidence sufficient to support a finding that the item is what the proponent claims it is. (b) Examples. The following are examples only — not a complete list — of evidence that satisfies the requirement (1) Testimony of a Witness with Knowledge. Testimony that an item is what it is claimed to be. It's that last piece that matters here. You will take the stand and testify that the letter you brought to court is a true copy of the letter in the envelope.
Is sales person required by law to give a copy of signed contract at the time you sign up for service? No. If I would ask for copy of all documents from that company are they required by law to send her these copies? No. Is there a law that mandates process on how contracts should be signed in California? There are many, however, they relate to specific classes of contract. In general, it is not a requirement that a contract be signed or even written; verbal contracts are totally legitimate. Given that every single transaction where money changes hands in return for goods and/or services is or is part of a contract it is not feasible that they all be signed. Have you bought a cup of coffee today? Did you sign a contract when you did? Here's the thing Your friend has learned several valuable business lessons: the first is some people in business will rip you off. If you are a consumer then you have (some) legal protection, however, if you are in business then the courts and the legislature expect you to look after yourself. Your friend has signed a contract. Pretty much, any court will consider that what they signed would be the entire contract unless there was compelling evidence to the contrary. Her word that the sales rep said there would be no break charges would not on its own be compelling evidence. Your friend has an obvious incentive to lie. Here is the second lesson: don't sign anything unless and until you have read and understood it; hire a lawyer if you need to in order to understand it. Now, either under the contract the company is legitimately allowed to charge these fees or it isn't. Without having a copy of the contract you have no way to tell. Thus the third lesson: always keep your own copy of everything you sign. What your friend can do is: nothing. Don't pay the bill, write to them saying that she disputes that she owes them any money at all. If you want to be provocative, suggest which court would be most convenient if they want to prove the debt. Odds are this will go no further. If they do proceed with a summons then they will need to state their case. At that point she can request through the court a copy of the contract they are relying on. If their claims are legit she can simply roll over.
When a platform has the right to kick you out as they deem fit, without any evidence why they did it, does that change if you have a paid? It depends on the purpose of payment and the terms &amp; conditions it triggers. Your description reflects that payment entitles the user to have no ads &quot;and stuff&quot; (?). Payment does not necessarily entitle the user to continued access, diligence from customer service, or other features. Without fully knowing the platform's terms &amp; conditions regarding payment it is impossible to identify what obligations (other than not displaying advertisements) your payment creates on the platform. The information you provide here is insufficient for assessing whether you have a viable claim such as fraud or breach of contract. On the other hand, the platform's apparent arbitrariness and lack of response might support a finding of unfair or deceptive practices if the platform does not honor or proportionally reimburse your payment. Many jurisdictions have legislation prohibiting practices which are unfair, deceptive, or unconscionable (example: MCL 445.903). Oftentimes statutory law establishes an agency in charge of addressing customers' complaints.
This doesn't sound like fraud (against you, at least), but it does sound like an unfair or deceptive trade practice, which is outlawed by Section 5 of the Federal Trade Commission Act and perhaps the Pennsylvania Unfair Trade Practices and Consumer Protection Law, both of which prohibit unfair and deceptive trade practices. I don't know about Pennsylvania, but the FTC has on many occasions taken action against companies for engaging in just this kind of behavior. To find out whether you would be able to take action against the other company, you'd want to find a good competition lawyer in Pennsylvania. For some more basic background on the FTC's rules, check out this primer.
It is the tenant's responsibility to understand the written contract. Oral statements about the contract do have to be consistent with the written contract (that is, in the context where you ask the landlord what a particular clause means before signing -- not in the case where you are modifying an existing contract). If I were renting a room and the contract says "Du må betale $1000 hver dag", which I don't understand because my Norwegian is terrible, I would ask about this, and the landlord might say that it means "You must pay $1000 every month", which could be a decent deal. Actually, the clause says "You must pay $1000 every day". When the reality of the situation becomes clear, then it is obvious that we didn't have an agreement in the first place. Perhaps he mis-spoke, or his English is as bad as my Norwegian, but I would not be held to rate in the written contract, assuming that I could back up my claim that he gave me that interpretation: the lease would probably be voided, as not an actual agreement. The underlying principle is that there has to be a "meeting of the minds" where the parties understand what they will get and what they must give, and there was a demonstrable failure of understanding. On the other hand, if I sign a contract without really reading it carefully, and there is a clause in English (which I speak) saying that I have to pay $1000 a day, but I didn't really think about the clause so that in a sense I didn't understand what I had agreed to, well, I may still be on the hook. (On the third hand, a court would probably say that's a ridiculous rent and void the contract on policy grounds). In general, "not my first language" is not a get-out-of-contract card, though attempts to trick people into signing documents in languages that they really have no understanding of won't be successful. Virtually nobody but a lawyer actually understands contractual language, yet contracts are enforced all the time. A contract can be explicitly modified by verbal agreement, or can be entirely verbal, but oral agreements face evidence problems, namely, what exactly did A and B say? It's scientifically well established that parties can be morally certain that the conversation went "A" (for one person) and "Not A" (for the other person). Using "could" rather than "would" in speech makes a huge difference in interpretation. There is a rule, the parol evidence rule, which essentially says that unless there is a good reason to not do so, the contract as written is what is enforced. Even if the conversation had been written into the contract, there's no basis in the contract for objectively determining whether a thing is old and "just broke". So even as an additional clause in the contract, it doesn't afford you a clear escape hatch. You might be able to prove with expert testimony that indeed the pipes had been corroding for a hundred years, and you could not have caused the pipes to burst.
The law doesn't work like that. You don't need a law to allow you to send someone a letter, just as you don't need a law to allow you to do anything at all. You are free to do anything you like unless there is a law which says you can't do that thing. There is no law which specifically says that TV licensing cannot write to unlicensed properties. More generally, there is Section 1 of the Protection from Harassment Act 1997 which provides at sub-section 1: A person must not pursue a course of conduct — (a) which amounts to harassment of another, and (b) which he knows or ought to know amounts to harassment of the other. Sub-section 3 provides that the above rule is not breached if &quot;in the particular circumstances the pursuit of the course of conduct was reasonable.&quot; Section 7 provides that &quot;course of conduct&quot; means there must be at least two occasions of that conduct, and that harassment includes alarm and distress. It is a fast and straightforward matter to notify TV licensing that you don't need a TV Licence. You are free to do that at any point before or after you receive a letter. If you do so, they will stop writing to you for two years. It seems unlikely therefore that a court would make a finding of harassment. It is reasonable conduct for TV Licensing to write to properties which its records show are unlicensed given that they will stop doing so if you ask them to. &quot;What is the worst that can happen due to ignoring these seemingly empty threats?&quot; If you do not do any of the following: Install or use a television receiver. Have in your possession or control a television receiver which you intend to install or use or which you know or believe someone else intends to install or use, then you can safely ignore the letters free of consequence. If you do any of the above then you will commit an offence under Section 363 of the Communications Act 2003 and you can be prosecuted.
Probably not Once you and the store have entered into a contract the price in that contract is determinative. However, most online stores' terms are very clear there is no contract when you place your order or when you get their automated reply; the contract comes into existence later when they do something. For example: With respect to products sold by Amazon AU, your order is an offer to us for you to buy the product(s) in your order. ... The Order Confirmation is acknowledgement that we have received your order, and does not confirm our acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product(s) to you and send e-mail or post a message on the Message Centre of the website confirming that we've dispatched the product to you (the &quot;Dispatch Confirmation&quot;). ... Now, even without these terms, it's unlikely that your offer and the company's automated response created a binding contract because the company (as in, an actual person acting for the company) did not consent to the formation of the contract. Consent is fundamental: see What is a contract and what is required for them to be valid?. What you received was an &quot;order confirmation&quot; - a reiteration of your offer to the company, not an acceptance of your order. Consumer protection Most jurisdictions have consumer protection laws that make it illegal to display an incorrect price. However, in most, that does not oblige the retailer to honour the price, it just exposes them to fines from the regulator.
What §670 BGB basically says is that the default is that companies have to reimburse you for expenses that you incurred for interviewing with them. If they don't want to reimburse you, they have to tell you so in writing before you incur any costs. That way it's your decision if you still want to go if you have to pay for expenses yourself. It does not mean your expenses have to be paid, it means you should know beforehand whether they will be paid. So what I take from your story is that you never actually asked the company for reimbursement, expecting the Agentur für Arbeit to pay that for you. Well, no company is going to pay your expenses if you don't ask for it. And that's not a crime. You also never told the Agentur für Arbeit that you were not informed beforehand that your expenses would not be paid. They asked for proof, you delivered proof. It's not their job to find out how or when you got handed this written statement and if that constitutes a violation of §670. And as a little reality check: paying your expenses (probably something along the lines of a cab fare or bus ticket?) is way more cost effective for the AA than suing a small company for the same amount. Just the time of the lawyer filing the suit will probably cost more than your public transportation ticket for the next year.