Where does the burden of proof lie with a Warranty repair When you return an item for repair and are told that it isn't covered by warranty because it has 'accidental physical damage'. Where does the burden of proof lie? I have a device that would no longer charge. I could see inside the port that something wasn't right i.e. the pins had lifted. I know that I haven't misused the device and feel that I did nothing to cause this damage. The company in question have told me that this is a chargeable repair as pins are broken. Is it their right to assume that I broke the device and refuse the repair? The cost to repair is £50 so I am not going to take lengthy legal process against them over this. However would tt be the case that their 'proof' is that a pin can't break/bend by itself so me plugging in the charger was clearly the cause, even though that is using the product as intended? I had a device that was overheating it was repaired without question, even though theoretically the heat could have been caused by it being inside a TV unit with poor airflow. So in the UK are companies allowed to refuse a warranty repair without any proof other than their own assumption? I have heard in the US that there is more burden on manufacturer so also is this also a difference in consumer rights?
Warranty is company policy. It could be considered part of the contract of sale, but it would still be what the company stated it - at time of purchase - to be. Unless the warranty lists accidental damage as being covered, it looks like the company are following their policy and fulfilling the contract. If you were looking for legal redress since accidental damage resulted from using the product as intended, you'd have more chance of success looking at unsatisfactory quality or the product being unsuitable for the intended purpose under Part 1 chapter 2 sections 9 and 10 of the Consumer Rights Act 2015. It's worth sticking to objective details (for example that the port broke, and that you had used the device as intended). The company are not assuming you broke it (anyone or anything could have caused the accidental damage), and they are not refusing a warranty repair as it appears that accidental damage is not covered by their warranty policy, so this is not one.
Typically in defamation law, claims made persuiant to litigation are not defamatory, since they are going to be tested for validity if the case goes to trial. I'm not familiar with any differences in what is generally done in settlements between the U.K. and the U.S., but since both are Common Law countries, and Settlements are very common in civil proceedings in the U.S., it's a good start. Generally a settlemant can occur anytime before the verdict of the case is rendered, although usually it will happen after preliminary hearings during the Discovery phase. In the U.S., Discovery is very broad and one need not prove that the requested items contain evidence but might contain evidence. This means that, for example, you could request a substantial amount of e-mail records from the opposing party because somewhere on the company e-mail server, there might be something to help your case. And even if after you sift through the emails and find no smoking guns related to your case, you could find some dirty laundry that's unrelated but still damning... if not more so than the initial case. Many people, especially big compainies, would rather just give the ex-employee some what he/she wants, if it means they don't get to see the proverbial man behind the curtain. Additionally the practice might fall into a legally gray area of the law that, if it reaches trial, could hurt the company or even the industry if a judge rules against the company, effectively saying that this gray area is now definately illegal. Better to eat the loss of capital with the settling out of court than to take the much larger hit of the buisness practice being illegalized all together. Typically in settlements, both parties agree to terms and sign a contract. While the whole of the terms are never discussed, almost all include that the plaintiff will drop the case and never bring the matter to court again and that both parties will sign a non-disclosure agreement (NDA) meaning that they won't discuss the rest of the settlement terms with anyone not party to them. If the plaintiff does break the NDA, the defendant can sue for breech of contract and recover at the least the monitary compensation they awarded in the settlement. Conversely, if the respondent breaks the NDA, the plaintiff can refile their initial suit with the addition of breech of contract (and this time it will get to court... and all the dirty laundry sees the harsh light of day.). While the respondent in a settled case can possibly sue for defamation if the plaintiff said the respondent did what the initial suit claimed they did (legally, it was never proven or disproven), or they were guilty (again, since no verdict was reached at trial, no guilt was established), the breech of contract is a much more airtight case and doesn't open up discovery to the respondent's cupability in the settled case (since the breech is about discussing the settled case at all, not the validity of the accusations of the settled case). Typically they would not go this route because then it opens the can of worms the settlement was trying to keep a lid on.
None The contractual chain is you &lt;-> warranty company &lt;-> (potentially others you don’t know about) &lt;-> service provider. Should something go wrong, you would sue your warranty company who might (it is up to them) then sue the service provider. Notwithstanding, it’s likely the service company owes you a duty of care and would be directly liable to you for a negligence claim.
The agreement linked in the question seems to be or to purport to be, for a non-final, non-production version of the board. I have seen such agreements used, both for hardware and software, used when beta-test versions of products are being distributed to those who agree to do such testing, often in exchange for a reduced price on the final product, or an early look. I have also seen similar language used when an evaluation version of a product is provided free, or at a much reduced price. In such a use, it would be a reasonable contract, it seem to me, and I see no reason why if it were agreed to by both parties in such a situation, it would not be binding. Often such agreements also include a non-disclosure aspect, but this one does not seem to do so. I cannot see how such an agreement could be made applicable automatically, without both parties having chosen to agree to it, and indicated this by signing, clicking, or in some other positive way. I doubt that it could be made automatically applicable, on an "by using this product you agree" basis. I don't know of any physical consumer product, or appliance, sold with such an agreement in ordinary commerce. I am not sure what would happen if a manufacturer wanted to require all purchasers to sign such an agreement. I don't know if it would be binding. I would think that the purchaser's rights under the First Sale doctrice, could be modified by a valid contract agreed to by the purchaser. I do not think that they could simply be revoked by a contract of adhesion, which the purchaser had no choice to decline before making the purchase. As the OP says this was not signed or agreed to in any way, I can't see how it binds the OP.
When dealing with recalcitrant agencies, governments, businesses or otherwise who move very slowly or refuse to deal with genuine consumer issues - like refunds they have agreed to - one thing to do is carefully up the ante. You need to get them to take you seriously, and one way is to potentially get some third party help. Call the hospital billing department and say if they don't resolve this issue - which they admit exists - you're going to file a complaint with a consumer advocate, like Nevada Consumer Affairs .gov and/or get legal help from a non-profit or pro-bono legal aid firm, like Pro Bono Legal Services - State Bar of Nevada. I say carefully because you don't want to say I'm going to sue! or get angry and threaten anything. Just tell them you're looking at all your options. And that may resolve the matter right there; they don't want to deal with the extra work of a complaint from the state government or a letter from an attorney, and you may have your refund quickly. If it doesn't, look at filing a complaint with the online form at Nevada Consumer Affairs, or call a free or pro bono legal clinic and see about getting help. Sometimes a formal complaint or a letter from a lawyer will quickly resolve things.
All torts have to be proved. In 99.99% of cases the proof is by admission of the tortfeaser. That is, they agree to pay damages with or without admission of liability. Where liability is contested, there are never any “slam dunks”. There are strong cases, even very strong cases, but when someone else is deciding the case, there are no certainties. Remember, if your opponent thought they were going to lose, they’d settle. Looking at your examples, it seems that the tort you are thinking of is negligence. In order to establish negligence as a Cause of Action under the law of torts, a plaintiff must prove that the defendant: had a duty to the plaintiff, breached that duty by failing to conform to the required standard of conduct (generally the standard of a reasonable person), the negligent conduct was, in law, the cause of the harm to the plaintiff, and the plaintiff was, in fact, harmed or damaged. Where the issue is not one of evidence, that is, the facts are as you say and are not in dispute, the question is not “what happened”, but “is what happened negligence”. For all the examples, 1, 3, and 4 are probably not in dispute: there was a duty, the conduct caused damage at law and the plaintiff actually suffered harm. The question to be decided is whether the driver failed to conform to the required standard of care. For examples 2 and 3, most courts would conclude they didn’t. For example 1, some courts might decide that the way the driver drove did conform to the required standard and others that they didn’t. The legal argument would not be about “proof”, it would be about the standard the law requires.
They don't actually claim to have a patent. Lots of people license a patent, and then they are using &quot;patented technology&quot;. The only effect of this statement is: If you want to copy their product, you better find out what patent they are licensing, otherwise you might be in legal trouble. And their statement means you should have known that your copy of their product is covered by some patent, so you lose some defenses if you are accused of using a patent without license. And of course many customers think if something is patented then it must be good. Which is not true obviously. But logically who owns the patent doesn't make a difference to that, so their statement isn't misleading IMHO.
Short Answer You are legally entitled to the cost of an adequate replacement (possibly a lightly used previously owned computer) reduced by the amount refunded. This is sometimes called a &quot;benefit of the bargain&quot; measure of the relief to which you are entitled. But as a practical matter, there is no cost effective way of enforcing your legal rights under these facts, that doesn't deeply compromise you chances of success. But, trying to litigate the case on the cheap, because it is unlikely to succeed, makes the effort to enforce your rights even less worthwhile. Your best options are those you could take outside the formal legal process (such as social media gripes, or complaining to &quot;the manager&quot; of the person you dealt with first if they refuse to give you what you want or are entitled to under the law). Long Answer Applicable Law The default rules of law, absent an express contractual term to the contrary, are as follows: In every U.S. jurisdiction in an intra-U.S. transaction, this is governed by the following section of Article 2 of the Uniform Commercial Code, which apart from section and subsection numbering conventions is substantially identical in all of these jurisdictions. It states: § 2-713. Buyer's Damages for Non-delivery or Repudiation. (1) Subject to the provisions of this Article with respect to proof of market price (Section 2-723), the measure of damages for non-delivery or repudiation by the seller is the difference between the market price at the time when the buyer learned of the breach and the contract price together with any incidental and consequential damages provided in this Article (Section 2-715), but less expenses saved in consequence of the seller's breach. (2)Market price is to be determined as of the place for tender or, in cases of rejection after arrival or revocation of acceptance, as of the place of arrival. In international transactions between signatory countries, the relevant body of law of the Convention on the International Sale of Goods (CISG) (1980). The primary applicable provisions of that Convention (to which the U.S. is a party) are: Article 45 (1) If the seller fails to perform any of his obligations under the contract or this Convention, the buyer may: (a) exercise the rights provided in articles 46 to 52; (b) claim damages as provided in articles 74 to 77. (2) The buyer is not deprived of any right he may have to claim damages by exercising his right to other remedies. (3) No period of grace may be granted to the seller by a court or arbitral tribunal when the buyer resorts to a remedy for breach of contract. Article 46 (1) The buyer may require performance by the seller of his obligations unless the buyer has resorted to a remedy which is inconsistent with this requirement. . . . Article 47 (1) The buyer may fix an additional period of time of reasonable length for performance by the seller of his obligations. (2) Unless the buyer has received notice from the seller that he will not perform within the period so fixed, the buyer may not, during that period, resort to any remedy for breach of contract. However, the buyer is not ­deprived thereby of any right he may have to claim damages for delay in performance. Article 48 (1) Subject to article 49, the seller may, even after the date for delivery, remedy at his own expense any failure to perform his obligations, if he can do so without unreasonable delay and without causing the buyer ­unreasonable inconvenience or uncertainty of reimbursement by the seller of expenses advanced by the buyer. However, the buyer retains any right to claim ­damages as provided for in this Convention. (2) If the seller requests the buyer to make known whether he will accept performance and the buyer does not comply with the request within a reasonable time, the seller may perform within the time indicated in his request. The buyer may not, during that period of time, resort to any remedy which is inconsistent with performance by the seller. (3) A notice by the seller that he will perform within a specified period of time is assumed to include a request, under the preceding paragraph, that the buyer make known his decision. (4) A request or notice by the seller under paragraph (2) or (3) of this article is not effective unless received by the buyer. Article 49 (1) The buyer may declare the contract avoided: (a) if the failure by the seller to perform any of his obligations under the contract or this Convention amounts to a fundamental breach of contract; or (b) in case of non-delivery, if the seller does not deliver the goods within the additional period of time fixed by the buyer in accordance with paragraph (1) of article 47 or declares that he will not deliver within the period so fixed. . . . Article 74 Damages for breach of contract by one party consist of a sum equal to the loss, including loss of profit, suffered by the other party as a consequence of the breach. Such damages may not exceed the loss which the party in breach foresaw or ought to have foreseen at the time of the conclusion of the contract, in the light of the facts and matters of which he then knew or ought to have known, as a possible consequence of the breach of contract. Article 75 If the contract is avoided and if, in a reasonable manner and within a reasonable time after avoidance, the buyer has bought goods in replacement or the seller has resold the goods, the party claiming damages may recover the difference between the contract price and the price in the substitute transaction as well as any further damages recoverable under article 74. Article 76 (1) If the contract is avoided and there is a current price for the goods, the party claiming damages may, if he has not made a purchase or resale under article 75, recover the difference between the price fixed by the ­contract and the current price at the time of avoidance as well as any further damages recoverable under article 74. If, however, the party claiming ­damages has avoided the contract after taking over the goods, the current price at the time of such taking over shall be applied instead of the current price at the time of avoidance. (2) For the purposes of the preceding paragraph, the current price is the price prevailing at the place where delivery of the goods should have been made or, if there is no current price at that place, the price at such other place as serves as a reasonable substitute, making due allowance for differences in the cost of transporting the goods. Article 77 A party who relies on a breach of contract must take such measures as are reasonable in the circumstances to mitigate the loss, including loss of profit, resulting from the breach. If he fails to take such measures, the party in breach may claim a reduction in the damages in the amount by which the loss should have been mitigated. Your Legal Rights This brings us to the question: What buyer protections are there for this? Will I be able to easily sue the manufacturer for monetary losses if the manufacturer refunds me anyway instead of letting me wait for the item to come back in stock? The buyer is legally entitled to the fair market value of obtaining a replacement (perhaps in the secondary market for used laptops) that is equivalent to what was ordered reduced by the amount of money refunded. Practical Vindication Of Your Legal Rights But it is much easier to get the refund than it is to prevail in a lawsuit for the additional damages to which the buyer is legally entitled, a prevailing buyer will probably not get their attorney fees if they prevail, and there is a good chance that the dispute will be sent to arbitration which is, generally speaking (according to strong empirical evidence) a forum with a strong anti-consumer bias (although consumer arbitration can be fairly inexpensive to litigate in, is somewhat more tolerant of lack of legal expertise by a self-represented party, and sometimes despite everything, you win, or can even get an unfair result that works in your favor rather than that of the seller). If you are fighting over $1,500 to $2,500, and you have a fairly complex case to prove that will require expert testimony (and expert witness fees and court costs would be awarded to a prevailing party in addition to the actual damages to which they are legally entitled even though attorney fees are not recoverable in most cases), it will be very hard to find a lawyer willing to take the case. This is because it will take far more than 5-12 hours of attorney work to take the case to its conclusion, which is your maximum cost effective litigation budget, even if everything you win goes to the attorney and you receive no actual benefit. To get even a 50% recovery, your lawyer needs to get the job done ins 2-6 hours depending on your lawyer's hourly rate, which is close to impossible when your legal argument is as difficult to prove as it is in this case. So, basically, the only cost effective way to litigate the case is without a lawyer in small claims court or consumer arbitration, even though representing yourself without a lawyer greatly reduces your chances of success on the merits. On balance, you would usually be better off accepting a refund and acknowledging that you have been damaged in a manner for which the law provides no reliable and cost effective remedy, because the harm is too small. Bad mouthing the offending company on social media (which sometimes results in a PR driven instead of lawyer driven, favorable resolution) would probably be a more fruitful strategy. Complaining to a manager or writing a letter to the President of the company might also be a more fruitful strategy. Sometimes small disputes can be resolved with class action lawsuits, but this isn't a case where this is an option, since it involves just a single individual or a handful of individuals who are harmed. This is also not the sort of case where a state consumer protection agency or attorney general's office or federal consumer protection agency is likely to get involved, since it doesn't involve a systemic deceptive trade practice, just an unfair to you bad situation. Why have these laws if they are so hard to enforce in consumer cases? As my commercial transactions professor in law school (James J. White, the author of the leading legal treatise on the subject) was fond of saying: all legal issues become more interesting if you add more zeros to the amount in controversy. If the computer system you bought had a price of $150,000 that had since gone up to $300,000, this dispute would absolutely be worth litigating. Furthermore, since you could litigate it adequately on the litigation budget that this amount in controversy would make possible, your prospects of successfully vindicating your rights as a buyer, at only a modest discount for unrecoverable litigation costs, would be much greater. Essentially, our system is designed to get close to justice in the most important disputes, as measured by the amount in controversy, while it tolerates small injustices that are not as damaging (in raw absolute dollar terms) as big disputes. This is unfair, but the source of this unfairness is intrinsic to the nature of the problem (rather than simply being a matter of artificial bias created by the people who designed the civil justice system). Also, this unfair bias comes close to maximizing the aggregate improvement in economic value that the legal system as a whole can provide for a given legal of expenditure on this system. Basically, at a fundamental economic level, the economic costs of justly resolving small wrongs can be greater due to the deadweight loss of litigation expenses for the economy as a whole, than the economic benefits of resolving the wrongs fairly (which provides not only justice to those involved but also provides an incentive to act justly in future transactions before one knows whether a problem or dispute will arise).