Appliance store sold our custom order to someone else when it arrived in inventory that we had paid for We bought and paid for custom appliances (5 items) that took about 2 months to get them in. We were told everything was in inventory and when did we want them delivered. We had to wait a couple weeks to get the painting done before delivery. When we called to schedule delivery we were informed they did not have a few of the items; they had been sold. What are the laws about this? We paid for all of these in full and they basically double dipped for commission sales. We have still not received any of the items; one of which will take over 4 months to get another one made.
Your main and probably sole legal recourse is a lawsuit. The basis for suing the store would be breach of contract. You pay them some money, they provide some goods. They failed to provide those goods – so far. The contract might say something about when the goods would be delivered, but otherwise the requirement would be &quot;in reasonable time&quot; (they can't wait 10 years to deliver). Especially for custom orders, two months is not unreasonable time. They might have run afoul of the FTC's Mail or Telephone Order Merchandise Rule, §435.2, so read that section to see whether any of those circumstances apply to you.
This doesn't sound like fraud (against you, at least), but it does sound like an unfair or deceptive trade practice, which is outlawed by Section 5 of the Federal Trade Commission Act and perhaps the Pennsylvania Unfair Trade Practices and Consumer Protection Law, both of which prohibit unfair and deceptive trade practices. I don't know about Pennsylvania, but the FTC has on many occasions taken action against companies for engaging in just this kind of behavior. To find out whether you would be able to take action against the other company, you'd want to find a good competition lawyer in Pennsylvania. For some more basic background on the FTC's rules, check out this primer.
In your example is the spare part the subject of a design patent? I assume it is not. When you combine the spare part to create a “different product” does the finished product resemble the drawings in the design patent? If, in its intended use, the final thing is close enough to the design patent to fall within its scope then you might by indirectly infringing by inducing people to infringe. The scope of a design patent is very difficult to determine reliably. This has nothing to do with how you got the components of your product, just how the completed thing looks. Copyright does not cover products (unless it is a model of a building or a statue or mold for a statue).
Is UPS allowed to take my money and business without intention to fulfill its side of the transaction? No. The company's belated change of mind constitutes breach of contract, and its subsequent refusal to give you a refund completes the prima facie elements of fraud and/or unjust enrichment. The company's acceptance of your package &amp; money and its subsequent act of sending your package to NC strike the applicability of its clause on Refusal of Service (see the link provided in the other answer). The blanket term of "among other reasons" is hardly enforceable at that point. In particular, the existence of a lawsuit between the recipient and the company further weakens any merits of the company's belated change of mind. That is because, by virtue of that lawsuit, the company currently has to deliver to that same recipient other packages anyway. Thus, the company cannot allege that delivering your package "is unsafe or economically or operationally impracticable". Also, since you are the one who paid for the service, the company cannot withdraw on grounds of "the person or entity responsible for payment is not in good standing".
It may be illegal under product labelling regulations that apply to that kind of product (or under a general deceptive trade practices act), but even then, only if you are interpreting the numbers, whose meaning is not clearly spelled out, correctly. But, to be actionable as fraud it must, among other things, be a misrepresentation as to a material fact (which if the goods, such as cordless drills, are not perishable it probably isn't) and the recipient of the misrepresentation must have justifiably relied upon the misrepresentation (which is necessary not true in the case of a representation that it was made in December 2018 on a product sold no later than July of 2018). It is also not entirely clear that this is a "made on" date. It could refer, for example, to the the twelfth batch or lot or shipment of products made in 2018, and not to the month of December, or it could refer to a product made in 2018 at factory number 12. @NateEldredge in the comments also makes the plausible observation that it could be a week number which is a common system in manufacturing which would put it in a more reasonable March 2018 time frame. You probably shouldn't do anything, because you haven't been harmed by this cryptic string of numbers embossed on the product, and even if you were, your damages would not be worth the time or money involved to pursue it as anything other than part of a class action lawsuit.
It says it's an "MP4 player" but it doesn't play MP4s. This seems rather straightforward to me---assuming it really doesn't play any kind of MP4 at all. I would agree you could go back to the shop armed with the appropriate wording from the SoG Act and state your case to the manager. If the front desk staff are unhelpful don't argue with them but rather ask to speak to the duty manager. No doubt the staff will talk about their thirty day return policy, but you are not interested in this; since you are relying on your statutory rights. If that is not successful, write directly to the head office. Keep your letter short, neutral and with no emotion whatsoever. Describe the facts, include proof of purchase, and request your money back. Argos is a large shop, they will pay you off ("as a gesture of good will") rather than fight a pointless claim in the SCC. However taking an action to the SCC is not necessarily free so you might yourselves not feel it worth it.
Do you have a contract? It depends on the website’s terms but almost certainly not. It is standard practice in e-commerce terms and conditions that your selecting “buy” and giving the vendor money does not create a contract; you are merely making an offer that the vendor can accept or reject. For example, Amazon’s terms are clear that the contract only comes into existence when they dispatch the goods, until then they are free to cancel your order and return your money. Here the vendor rejected the offer. Is this false advertising? Maybe. It would depend on the specifics of the ad and whether, overall, a reasonable person would be mislead or deceived. It’s possible you misunderstood but that doesn’t necessarily make it misleading or deceptive. I misunderstand a lot of things; that doesn’t mean they were objectively misleading or deceptive. Notwithstanding, a business does not have to make good on false advertising. An incorrect advertised price does not force the business to anccept offers of that price. It may force a correction and may require the item to not be sold until the price is corrected and it may expose the business to fines, but it does not give anyone the right to buy at that price.
It would depend on your contract. Clearly, if I was selling timber and you ordered some with the agreement that I'll try to deliver at date X with no extra penalties, it would cost some amount. If we had a contract where I deliver at date X and pay for all your cost if the timber doesn't arrive at that date, then I'll either refuse to take the contract or charge you more. Maybe substantially more.