Is accepting to receive emails as part of user terms legal in GDPR? If I run a webshop selling DVDs, could I put in my user terms (that you have to accept to register) that I will be sending you emails about other movies on a regular interval. Would this qualify as legitimate interest? So, if you don't want emails then you shouldn't register and buy my DVDs. Is that legal? Or does the user need an option to opt out if the user disagrees about the legitimate interest?
No. You have to ask for specific permission to send marketing emails, and can't make it a condition of making a purchase since marketing emails are clearly not necessary for that. When accepting the terms you need a separate tick box for marketing emails, and it must be unticked by default (opt-in).
The GDPR only mentions cookies once (Recital 30). (It says that cookies are personal data if they are associated with natural persons.) As far as cookies go, nothing has really changed since 2002, and the exception granted in the EU cookie directive Article 5(3) is still valid: This shall not prevent any technical storage or access for the sole purpose of carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order for the provider of an information society service explicitly requested by the subscriber or user to provide the service. If your site complies with the 2002 directive today, it will be GDPR compliant. All the "EU Cookie Law Compliance" plugins I've checked out let the admin configure the site to comply with the 2002 directive, and most let you choose between implicit consent (which is, and still will be, OK if you or third party services do not use cookies for profiling or to collect personal data), soft consent, or hard consent. The latter is however mandatory if you or third party services use cookies to for profiling or to collect personal data. However, if at least one of your cookies are used for profiling (and if you use Google analytics, you are), or if they are used to collect personal data, the exception from explicit consent quoted above does not apply and implicit consent (i.e.: "continued use of the site amounts to implicit consent to the use of cookies") has never been legal for the site. So while nothing has changed since 2002, there is a lot of misinformation about cookies floating on the Internet, and a lot of sites have their cookie banners set up wrong. You may want to do a new cookie audit for your site to verify that you comply with existing legislation.
The GDPR's right to erasure is not absolute. Simplifying things a bit, you only have this right if the legal basis for processing was consent, because consent can be revoked freely; or the legal basis for processing was legitimate interest and the controller does not have an overwhelming legitimate interest in keeping the data. Legitimate interest always requires that the controller's legitimate interest and the data subject's rights and interests are balanced. A request for erasure shifts this balance but does not decide it. In practice, a request for erasure may be denied if the controller has legal obligations to keep this data, for example financial records; or the continued processing of this data is necessary for performance of a contract; or the controller has an overriding legitimate interest in continued process of the data. Note that contracts may have effects that survive termination of the contract. Note also that a contract might not involve the data subject as a party to the contract, the classic example being a postal delivery contract that necessarily requires processing of the recipient's personal data. In your specific example it seems that the legal basis was legitimate interest and that the data controller has an overwhelming legitimate interest to hold on to parts of your data for the purpose of fraud prevention. If you feel like the continued processing of the data is illegal, for example because the legitimate interest balancing was done incorrectly, or because the legal basis was consent, then you have the following remedies: You can lodge a complaint with the responsible supervisory authority. You can sue the controller before a responsible court for compliance, and for the (actual) damages that you suffered as a result from illegal processing. I'll point out that neither of these approaches is likely to work for you, because abuse/fraud prevention appears like a pretty standard case of overwhelming legitimate interest.
The material scope of the GDPR (Article 2) is limited to the processing of personal data (including mere storage) by automated means or as part of a filing system. The question of whether your activity falls within this scope hinges on what you actually do with the data once you take possession of it. You have mentioned saving the contact information of people you have met at conferences, which could refer to simply retaining it for later use, or to the technological process of storing data in a computer. The former, if not done in any structured way (a filing system) would not fall within the scope of the GDPR. The latter, even if poorly executed, such as a photo stored on a business smartphone or a text document thrown onto your workstation's desktop, would always fall within scope as computerised data is processed &quot;by automated means&quot;. When the contact information you receive identifies a specific person, as distinct from just a corporate switchboard number and company name for example, it is personal data. When you get that personal data from the person it identifies (data subject), and you're otherwise in scope, Article 13 is invoked, requiring you to provide a list of information, &quot;at the time when personal data are obtained&quot;, unless &quot;the data subject already has the information.&quot; This is known as the right to be informed. The requirements differ when personal data are not obtained directly from the data subject. I would argue it is unreasonable to be expected to provide the information to the data subject over a cup of coffee or in a quick business card exchange, but if you start entering it into a spreadsheet or your CRM, you need to provide the required information, which may be as simple as a follow-up email thanking them for their time and letting them know you'll keep their contact details on file, along with a link to your organisation's privacy policy, assuming it covers this use, or if not, a specific privacy notice. You will of course be required to comply with other requirements such as the principles of data minimisation and identify a lawful basis, maintain adequate security by implementing technical and organisational measures, hold contracts with any third parties who process personal data on your behalf, and have a process for upholding data subject rights and responding to requests to exercise them - among others - but you should already be doing that for your other processing activities unless exempt. Additional information Edits have been made as clarifications and questions were forthcoming. Email marketing You need to consider the applicable country's implementation of Directive 2002/58/EC as amended (&quot;ePrivacy Directive&quot;). For example, in the UK you could send such messages without consent to contacts at incorporated companies or public sector bodies, but would have required consent for sole traders, private individuals, or partners in an unincorporated partnership. In Ireland, you have an exemption to consent for existing customers who were offered the opportunity to opt out when their email address was collected, but must use the email address for marketing within 12 months. Each EU country will have a different implementation of the Directive. In the Netherlands, Article 17 of the Telecommunications Act implements Directive 2003/58/EC and thus provisions for direct marketing by email. Processing by automated means Processing by automated means refers to processing of personal data in electronic, rather than manual form. All electronic processing is within the material scope of the GDPR, while only manual processing that forms or is intended to form part of a filing system is. Recital 15: The protection of natural persons should apply to the processing of personal data by automated means, as well as to manual processing, if the personal data are contained or are intended to be contained in a filing system. Art. 4(2): ‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means ICO guidance What is personal data?: The GDPR covers the processing of personal data in two ways: personal data processed wholly or partly by automated means (that is, information in electronic form); and personal data processed in a non-automated manner which forms part of, or is intended to form part of, a ‘filing system’ (that is, manual information in a filing system).
You could certainly allow twitter to delete the exchange, unless it is part of some record that the law in the relevant country require to be retained, which would be quite unusual. That would depend on the nature of the exchange, and the particular law requiring that records be retained. However, if the request is to be able to demand that Twitter delete the exchange, that would be much harder. In general a person or business is entitled to retain copies of communications, such as emails, sent to that person or entity. There is the &quot;right to be forgotten&quot; which applies under EU law, but that would not apply to records which a business needed to retain for its own legitimate purposes, and was not posting publicly, as I understand it. In any case Twitter is not an EU business, so I am not sure if the right would apply at all. (Twitter has an office in Amsterdam, so teh GDPR and other EU law clearly applies to it.) There might be some other basis on which such a demand could be made, depending on the detailed circumstances and the specific jurisdiction, but I cannot think of one offhand.
I'm not aware of any cases on point, but as a rule legal fig-leaves don't play well in court. If the webmaster simply puts up a banner saying that EU residents are not permitted but takes no other action to exclude them, then that is going to be considered irrelevant. The webmaster is still very likely required to comply with the GDPR. On the other hand if the webmaster takes other steps to exclude EU residents, such as using a geolocation service to block connections known to be in the EU, validating email addresses and blocking those from EU domains, and ejecting anyone who mentions that their residence is in the EU, then that is more likely to be seen as a good-faith attempt to avoid being subject to the GDPR. It will also have the practical effect of greatly reducing the number of actual EU residents. All these controls can be evaded, but it would be much harder for any data subjects to claim that they acted in good faith or that the webmaster acted in bad faith. Note that validating an email address or logging an IP is itself processing of personal data, so anyone implementing such a system still can't ignore the GDPR completely, but it would greatly limit the scope and make it easy to delete any such data after a short time. (Note: the term &quot;EU resident&quot; above is an approximation of the territorial scope).
Caution: I am not a lawyer. It depends on who is doing the collecting and storing. If it is done "by a natural person in the course of a purely personal or household activity", then it is exempt from the GDPR, as per Art. 2. Beware, however, that "purely personal activity" means that you do not share or publish them. In this court case, having the name or phone number of someone else on your "personal" website constitutes "processing of personal data wholly or partly by automatic means within the meaning of Article 3(1) of Directive 95/46".
“From your perspective you should not worry about asking permission to use reCaptcha as it is not you who is processing the data it is google and any GDPR compliance falls on them.“ This is plain wrong. If a user visits your website you are the controller of data collected on your website. Regardless of what entity collects that data. However in my non-legal opinion reCAPTCHA falls under Article 6 section 1d and 1f. Also Recital 49. 1d: “processing is necessary in order to protect the vital interests of the data subject or of another natural person;” While you could argue in some cases (most probably) reCAPTCHA is used to reduce spam to a business entity thus not a “natural person”. 1f: “processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.” Here is where the real ruling applies “Legitimate interests”. You as a business have a legitimate interest in reducing spam into your business. Not only does spam take up your time but it also takes up your resources. As to the extent in which spam takes up is dependent on the usage in question. But nearly everyone can safely assume reducing spam (one of the cornerstones of the GDPR) is a legitimate interest. Recital 49 (excerpt): The processing of personal data to the extent strictly necessary and proportionate for the purposes of ensuring network and information security, i.e. the ability of a network or an information system to resist, at a given level of confidence, accidental events or unlawful or malicious actions that compromise the availability, authenticity, integrity and confidentiality of stored or transmitted personal data, and the security of the related services offered by, or accessible via, those networks and systems, […] by providers of electronic communications networks and services and by providers of security technologies and services, constitutes a legitimate interest of the data controller concerned. This could, for example, include preventing unauthorised access to electronic communications networks and malicious code distribution and stopping ‘denial of service’ attacks and damage to computer and electronic communication systems.