Merchandise damaged prior to purchase Imagine one is browsing items in the aisles of a grocery store and drops one of them accidentally on the floor so it breaks. Must any grocery store would generally write it off and tell a customer not to worry about an innocent mistake. Of course if you dropped it after checking out and processing it you don’t get to swap it for a new one and it is the customer’s loss. But what is the legal position here? (Criminal implications? Civil matter only?) If the store wishes to pursue you for leaving without paying with the only recourse be to sue you for the value in civil court? What if you don’t cooperate to give an address for service? Can you be compelled or are they SoL?
One analysis is in Bow Cycle &amp; Motor Co. Ltd. v. Murray, 2006 ABPC 366, by Judge O'Ferrall (now Justice of the Court of Appeal of Alberta). The defendant sat on a motorcycle, positioned it fully upright, and when he returned the motorcycle to rest on the kickstand, the bike crashed to the floor. There were three potential paths to liabilty argued, none successfully: negligence (for example, if the defendant had repositioned the kickstand at any point—there was no evidence of this) trespass to goods (but this would have required intentional or negligent treatment of the good) contract (which would have required a clear &quot;you break it, you buy it&quot; policy with express statement that the customer would be liable even for non-negligent damage—there wasn't) Context mattered. Liability might be made more strict more easily in a china shop. The judge wrote: in the end, this case must turn on the presence or absence of negligence because, at least in the circumstances of a motorcycle shop, a “break it, you buy it” arrangement would have required an element of fault on the part of the breaker, absent a very clearly communicated term that the customer pays irrespective of negligence. There being no such term and negligence having not been proven, I find the Defendant not liable. In so doing, I considered the china shop analogy. It may be that in a china shop one could infer that the customer pays for broken items irrespective of fault because there is no need to touch the item in order to make the purchase decision. But in order to make an informed purchase of a motorcycle, the purchaser must try it on for size and the fact that he must do so makes it much more difficult to infer a no-fault promise to pay for damage howsoever caused.
Short Answer You are legally entitled to the cost of an adequate replacement (possibly a lightly used previously owned computer) reduced by the amount refunded. This is sometimes called a &quot;benefit of the bargain&quot; measure of the relief to which you are entitled. But as a practical matter, there is no cost effective way of enforcing your legal rights under these facts, that doesn't deeply compromise you chances of success. But, trying to litigate the case on the cheap, because it is unlikely to succeed, makes the effort to enforce your rights even less worthwhile. Your best options are those you could take outside the formal legal process (such as social media gripes, or complaining to &quot;the manager&quot; of the person you dealt with first if they refuse to give you what you want or are entitled to under the law). Long Answer Applicable Law The default rules of law, absent an express contractual term to the contrary, are as follows: In every U.S. jurisdiction in an intra-U.S. transaction, this is governed by the following section of Article 2 of the Uniform Commercial Code, which apart from section and subsection numbering conventions is substantially identical in all of these jurisdictions. It states: § 2-713. Buyer's Damages for Non-delivery or Repudiation. (1) Subject to the provisions of this Article with respect to proof of market price (Section 2-723), the measure of damages for non-delivery or repudiation by the seller is the difference between the market price at the time when the buyer learned of the breach and the contract price together with any incidental and consequential damages provided in this Article (Section 2-715), but less expenses saved in consequence of the seller's breach. (2)Market price is to be determined as of the place for tender or, in cases of rejection after arrival or revocation of acceptance, as of the place of arrival. In international transactions between signatory countries, the relevant body of law of the Convention on the International Sale of Goods (CISG) (1980). The primary applicable provisions of that Convention (to which the U.S. is a party) are: Article 45 (1) If the seller fails to perform any of his obligations under the contract or this Convention, the buyer may: (a) exercise the rights provided in articles 46 to 52; (b) claim damages as provided in articles 74 to 77. (2) The buyer is not deprived of any right he may have to claim damages by exercising his right to other remedies. (3) No period of grace may be granted to the seller by a court or arbitral tribunal when the buyer resorts to a remedy for breach of contract. Article 46 (1) The buyer may require performance by the seller of his obligations unless the buyer has resorted to a remedy which is inconsistent with this requirement. . . . Article 47 (1) The buyer may fix an additional period of time of reasonable length for performance by the seller of his obligations. (2) Unless the buyer has received notice from the seller that he will not perform within the period so fixed, the buyer may not, during that period, resort to any remedy for breach of contract. However, the buyer is not ­deprived thereby of any right he may have to claim damages for delay in performance. Article 48 (1) Subject to article 49, the seller may, even after the date for delivery, remedy at his own expense any failure to perform his obligations, if he can do so without unreasonable delay and without causing the buyer ­unreasonable inconvenience or uncertainty of reimbursement by the seller of expenses advanced by the buyer. However, the buyer retains any right to claim ­damages as provided for in this Convention. (2) If the seller requests the buyer to make known whether he will accept performance and the buyer does not comply with the request within a reasonable time, the seller may perform within the time indicated in his request. The buyer may not, during that period of time, resort to any remedy which is inconsistent with performance by the seller. (3) A notice by the seller that he will perform within a specified period of time is assumed to include a request, under the preceding paragraph, that the buyer make known his decision. (4) A request or notice by the seller under paragraph (2) or (3) of this article is not effective unless received by the buyer. Article 49 (1) The buyer may declare the contract avoided: (a) if the failure by the seller to perform any of his obligations under the contract or this Convention amounts to a fundamental breach of contract; or (b) in case of non-delivery, if the seller does not deliver the goods within the additional period of time fixed by the buyer in accordance with paragraph (1) of article 47 or declares that he will not deliver within the period so fixed. . . . Article 74 Damages for breach of contract by one party consist of a sum equal to the loss, including loss of profit, suffered by the other party as a consequence of the breach. Such damages may not exceed the loss which the party in breach foresaw or ought to have foreseen at the time of the conclusion of the contract, in the light of the facts and matters of which he then knew or ought to have known, as a possible consequence of the breach of contract. Article 75 If the contract is avoided and if, in a reasonable manner and within a reasonable time after avoidance, the buyer has bought goods in replacement or the seller has resold the goods, the party claiming damages may recover the difference between the contract price and the price in the substitute transaction as well as any further damages recoverable under article 74. Article 76 (1) If the contract is avoided and there is a current price for the goods, the party claiming damages may, if he has not made a purchase or resale under article 75, recover the difference between the price fixed by the ­contract and the current price at the time of avoidance as well as any further damages recoverable under article 74. If, however, the party claiming ­damages has avoided the contract after taking over the goods, the current price at the time of such taking over shall be applied instead of the current price at the time of avoidance. (2) For the purposes of the preceding paragraph, the current price is the price prevailing at the place where delivery of the goods should have been made or, if there is no current price at that place, the price at such other place as serves as a reasonable substitute, making due allowance for differences in the cost of transporting the goods. Article 77 A party who relies on a breach of contract must take such measures as are reasonable in the circumstances to mitigate the loss, including loss of profit, resulting from the breach. If he fails to take such measures, the party in breach may claim a reduction in the damages in the amount by which the loss should have been mitigated. Your Legal Rights This brings us to the question: What buyer protections are there for this? Will I be able to easily sue the manufacturer for monetary losses if the manufacturer refunds me anyway instead of letting me wait for the item to come back in stock? The buyer is legally entitled to the fair market value of obtaining a replacement (perhaps in the secondary market for used laptops) that is equivalent to what was ordered reduced by the amount of money refunded. Practical Vindication Of Your Legal Rights But it is much easier to get the refund than it is to prevail in a lawsuit for the additional damages to which the buyer is legally entitled, a prevailing buyer will probably not get their attorney fees if they prevail, and there is a good chance that the dispute will be sent to arbitration which is, generally speaking (according to strong empirical evidence) a forum with a strong anti-consumer bias (although consumer arbitration can be fairly inexpensive to litigate in, is somewhat more tolerant of lack of legal expertise by a self-represented party, and sometimes despite everything, you win, or can even get an unfair result that works in your favor rather than that of the seller). If you are fighting over $1,500 to $2,500, and you have a fairly complex case to prove that will require expert testimony (and expert witness fees and court costs would be awarded to a prevailing party in addition to the actual damages to which they are legally entitled even though attorney fees are not recoverable in most cases), it will be very hard to find a lawyer willing to take the case. This is because it will take far more than 5-12 hours of attorney work to take the case to its conclusion, which is your maximum cost effective litigation budget, even if everything you win goes to the attorney and you receive no actual benefit. To get even a 50% recovery, your lawyer needs to get the job done ins 2-6 hours depending on your lawyer's hourly rate, which is close to impossible when your legal argument is as difficult to prove as it is in this case. So, basically, the only cost effective way to litigate the case is without a lawyer in small claims court or consumer arbitration, even though representing yourself without a lawyer greatly reduces your chances of success on the merits. On balance, you would usually be better off accepting a refund and acknowledging that you have been damaged in a manner for which the law provides no reliable and cost effective remedy, because the harm is too small. Bad mouthing the offending company on social media (which sometimes results in a PR driven instead of lawyer driven, favorable resolution) would probably be a more fruitful strategy. Complaining to a manager or writing a letter to the President of the company might also be a more fruitful strategy. Sometimes small disputes can be resolved with class action lawsuits, but this isn't a case where this is an option, since it involves just a single individual or a handful of individuals who are harmed. This is also not the sort of case where a state consumer protection agency or attorney general's office or federal consumer protection agency is likely to get involved, since it doesn't involve a systemic deceptive trade practice, just an unfair to you bad situation. Why have these laws if they are so hard to enforce in consumer cases? As my commercial transactions professor in law school (James J. White, the author of the leading legal treatise on the subject) was fond of saying: all legal issues become more interesting if you add more zeros to the amount in controversy. If the computer system you bought had a price of $150,000 that had since gone up to $300,000, this dispute would absolutely be worth litigating. Furthermore, since you could litigate it adequately on the litigation budget that this amount in controversy would make possible, your prospects of successfully vindicating your rights as a buyer, at only a modest discount for unrecoverable litigation costs, would be much greater. Essentially, our system is designed to get close to justice in the most important disputes, as measured by the amount in controversy, while it tolerates small injustices that are not as damaging (in raw absolute dollar terms) as big disputes. This is unfair, but the source of this unfairness is intrinsic to the nature of the problem (rather than simply being a matter of artificial bias created by the people who designed the civil justice system). Also, this unfair bias comes close to maximizing the aggregate improvement in economic value that the legal system as a whole can provide for a given legal of expenditure on this system. Basically, at a fundamental economic level, the economic costs of justly resolving small wrongs can be greater due to the deadweight loss of litigation expenses for the economy as a whole, than the economic benefits of resolving the wrongs fairly (which provides not only justice to those involved but also provides an incentive to act justly in future transactions before one knows whether a problem or dispute will arise).
The person getting the item by fraud didn't get any ownership. Therefore when you bought it, you didn't get ownership either. It's still the company's property, and they can do with it what they like (within reason, they wouldn't be allowed to make it blow up in your face). If you sent back the item, good on you, because the item is now with its rightful owner. If you don't like it, you can sue the person who sold the item to you.
I'm confident that there has been no successful breach of contract lawsuit on that basis: that is not the right legal basis. Actions against a shoplifter would either be under tort law or, much more likely, criminal law. Put simply, theft is a crime, encoded in the laws of all nations, and the government will shoulder the burden of punishing a shoplifter. Since the goal of criminal law is to guarantee a well-ordered society (not to restore the victim of the crime), a victim of theft may have to pursue their own legal case against the criminal, if they want to be restored for their loss (let us say that the criminal also ate the evidence).
In general As Dale M explained, if you give the money to someone who is not obviously authorized by the business to accept money and sell stuff in exchange, you have not entered into a valid sales contract. That means you are taking things without permission. Therefore the shop could sue you for any damage this causes (maybe you took something the shop did not want to sell, or the person at the information desk was not an employee and ran away with the money). However, whether this constitutes a crime such as theft will depend on jurisdictions. Germany In Germany, for example, it would probably not, because by definition a theft requires "intention to take posession in violation of the law" (StGB §242). You could argue that you did not intend to violate the law, because you paid the required amount, and only gave the money to the wrong person by mistake. Of course, I cannot guarantee that will convince the judge... England and Wales Similarly, the law in England and Wales defines "theft" in section 1 of the Theft Act 1968: A person is guilty of theft, if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it; [...] Furthermore, section 2 says: A person’s appropriation of property belonging to another is not to be regarded as dishonest— [...] (b) if he appropriates the property in the belief that he would have the other’s consent if the other knew of the appropriation and the circumstances of it; or [...] So, similar to the situation in Germany, you could argue in court that you intended to buy the item legally, and believed that the shop would be okay with that.
Typical in any of the several united-states No, this fails to meet two of the core elements of libel. The statement must be Adverse (fails) Stated by one party To a second party About a third party (fails) The case you're thinking of, where a company brags excessively about their company or products, are covered by a variety of securities and trade laws, such as false advertising. Many of these are applicable in the Federal domain, i.e. are Federal rather than state laws. Edit: Now I see you've changed the question a bit to claiming to be first. Yes, the injured party can sue for that, but they are more claiming false advertising than libel. Accusing someone of not being first-to-market is not a particularly powerful or damning claim. Oreo didn't invent the sandwich cookie nor did Apple invent the computer. So such a claim is really a lot more about the publicity than actual, provable damages; so the controversy is more likely to be aired outside the court system, or in the courts but mainly for the publicity. (an example of the latter being the &quot;Taco Tuesday&quot; trademark-busting action; IIRC Taco Bell even paid the other party's legal fees, despite prevailing.)
As far as I can tell, that would be a criminal act. Georgia law § 16-8-2 - Theft by taking says: A person commits the offense of theft by taking when he unlawfully takes or, being in lawful possession thereof, unlawfully appropriates any property of another with the intention of depriving him of the property, regardless of the manner in which the property is taken or appropriated. Georgia law § 16-7-21. Criminal trespass says: A person commits the offense of criminal trespass when he or she intentionally damages any property of another without consent of that other person and the damage thereto is $500.00 or less or knowingly and maliciously interferes with the possession or use of the property of another person without consent of that person. If you know the store is refusing to sell you a product, and you eat that product anyway, that is theft. If you don't eat the food but just open it, that's still criminal trespass. Even if you're leaving them money, you're still taking and/or damaging their property without their consent. Additionally, if they told you to leave, and you refused and instead started opening food items, you might be guilty of trespassing in the more traditional sense: A person commits the offense of criminal trespass when he or she knowingly and without authority... Remains upon the land or premises of another person... after receiving notice from the owner, rightful occupant, or, upon proper identification, an authorized representative of the owner or rightful occupant to depart. As to whether it was legal to give the candy to your daughter before the disagreement and refusal of service, that may depend on what the standard practice is. It seems to me that in most clothing stores you're supposed to pay before consuming the product - this isn't a sit-down restaurant. But if there's nothing else going on, I think the average store would refrain from calling the police if the person did not try to hide the evidence (for example, by stuffing the empty box on a shelf) and if the merchandise was paid for before the person attempted to leave the store, regardless of whether it's technically illegal.
Do I have recourse against seller? Is the seller liable or obligated to disclose this and if so what are my options? Probably not. The general rule is that you accept any condition which could be discovered with reasonable inspection. When &quot;At the time of sale I waived inspection and did As-Is&quot; you are greatly limiting your claims. If the seller believe that the work done fixed the problem, you probably have no remedy. It could be that the seller made a false representation in the disclosure (you'd have to look at the exact language) but even then proving it with only the kind of circumstantial evidence provided would be very challenging. In particular, as a practical matter, it isn't really economic to sue in a $10,000 non-disclosure case without open and shut clarity of fault, as opposed to some suggestive but ultimately inconclusive indicators. You could always ask and state the case in a demand letter, but if you came to me as a potential client, I wouldn't take your case because the high cost combined with the low likelihood of success would make it unlikely that an attorney could bring the case in a way that would generate net value to the client.