Is it legal to provide customer service only via social media (UK) I bought an item from an online store in the UK and imported it to EU. The UK shop did not deduct taxes, and I had to pay the import fee + my own country's taxes (calculated on the price containing UK tax) when receiving the item. I contacted the UK shop to at least get a refund of the UK taxes. To my understanding a customer only pays tax to one country. To receive a refund from the shop, they are asking me to send my customs documents via social media as they don't accept attachments in e-mails. Is it legal for a shop in the UK to only provide customer service via social media? (Whatsapp/FB/Twitter) The shop does have physical shops in the UK.
It is not legal in the case of a company. They must also accept communications by post. In the UK, &quot;a company must at all times have a registered office to which all communications and notices may be addressed.&quot; (s 86, Companies Act 2006). It must display the address of its registered office on its website, business letters, and order forms (r 25, Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015). It must also disclose the address to you if you ask for it in writing (r 27). A failure to do either of these is a criminal offence (r 28). As a practical matter you can also look up the address yourself on the Companies House register if you know the name or registered number of the company. The company must provide you with its registered name on all forms of business correspondence (r 24) (this is a wider definition than that for disclosure of its registered office address). A company cannot rely on the fact that the registered office address it has given to Companies House is out of date. It must continue to accept communications at any address on the register for 14 days after it notifies Companies House of any change. (s 87, Companies Act 2006).
If the Kenya legislature passes such a law, they can impose such a requirement on Kenyans who want to create such social media groups. Note that this is a license from the Kenyan government, not a copyright or trademark license. In effect, it is a tax on running a social media group, along with various regulations. I have no idea if this bill is at all likely to pass. If it does pass, it might be hard to enforce, as it would probably require cooperation from Facebook and other social media platforms, and the companies which run those platforms are not located in Kenya, and might not cooperate.
Sure, you can make such a request, but its not likely to help you. Scammers are criminals and don't generally care about GDPR compliance. Scammers are criminals, and won't just publish their real world identity. Serving them with a lawsuit will be difficult, especially if they are from outside the EU. GDPR lets you sue data controllers, but it's not worth it. You can sue for compliance (e.g. to compel fulfillment of your access request), and you can sue for damages stemming from GDPR violations. Compared to the damages you have suffered, a lawsuit is very expensive.
Ignoring morals, is there legal obligation for him to attempt to return the refund? No, but he must pay for the goods if the supplier asks. Does this fall under unjust enrichment? No. This is simply a contract law issue. The person is contractually obliged to pay for the goods and, in the present circumstances, they haven’t done so. If so, to what extent must he try? He doesn’t have to make an active effort to pay but he can if he likes. However, if and when the vendor realises their mistake and asks for payment, it must be made in a reasonable time.
It is cl;early not legal to charge for an optional warranty without ever having gotten approval for it. The customer could simply ask for a refund on teh ground that this was an error, and take it to small claims if that was refused. I am sure it is legal to offer such an optional warranty and point out its (alleged) benefits. I do not know if consumer law forbids making this pitch multiple times in the same selling encounter.
According to this site in the UK apparently there are laws against calling something free if it was part of the entire package before or if was added later and the price went up Example of the latter: LG sold a TV. They then added a sound bar, increased the price and listed the TV as TV for $XXX + free sound bar. They ran afoul of the regulations Also adding something and calling the addition free is okay if the price didn't go up but you can only advertize it as free for 6 months. After 6 months the law considers it included by default and therefore no longer free.
The usual method is that every country charges you income tax for income that you make while your body is in the country. Big exception is the USA which wants a chunk of every income, and some countries like Germany calculate your tax rate based on world wide income, but charge that tax rate on your income in Germany. &quot;Double taxation agreements&quot; usually have the purpose that if two countries think you should pay tax on the same money, then somehow you only pay once. If you were a US citizen, then being tax-free in Indonesia wouldn't help you at all, because the USA would want full US tax minus zero Indonesian tax. In the UK, you need to check what money you have to pay tax on as a UK citizen, especially in the first and last year when you are still in the UK. For the use of a bank account in which country, ask a lawyer. Especially as making a stupid mistake could be very costly. It may be easier to set up a company in Indonesia and your company pays the company, because it is very unlikely that your UK company wants to learn about Indonesian tax law and risk getting it wrong.
Caution: I am not a lawyer. It depends on who is doing the collecting and storing. If it is done "by a natural person in the course of a purely personal or household activity", then it is exempt from the GDPR, as per Art. 2. Beware, however, that "purely personal activity" means that you do not share or publish them. In this court case, having the name or phone number of someone else on your "personal" website constitutes "processing of personal data wholly or partly by automatic means within the meaning of Article 3(1) of Directive 95/46".