Establishing GDPR consent when the person doesn&#39;t access a system themself My company hosts an online database for organisations to manage training data for their people. In most cases, administrator users (team leaders/line managers) manage data for their staff/teams. From an organisation of say, 500 people, usually only around 30 people might ever log in and view data for their teams. I'm currently trying to understand how the new GDPR regulation regarding consent will be relevant/applied: (32) Consent should be given by a clear affirmative act establishing a freely given, specific, informed and unambiguous indication of the data subject's agreement to the processing of personal data relating to him or her, such as by a written statement, including by electronic means, or an oral statement. This could include ticking a box when visiting an internet website, choosing technical settings for information society services or another statement or conduct which clearly indicates in this context the data subject's acceptance of the proposed processing of his or her personal data. Silence, pre-ticked boxes or inactivity should not therefore constitute consent. Consent should cover all processing activities carried out for the same purpose or purposes. When the processing has multiple purposes, consent should be given for all of them. If the data subject's consent is to be given following a request by electronic means, the request must be clear, concise and not unnecessarily disruptive to the use of the service for which it is provided. How therefore can organisations like ours realistically provide this, when many people won't actually see/access their own data? Is consent still required here? Can that consent be managed by the central point of contact at the client (outside our software)? I've looked at over a dozen sites providing "advice", but each re-hash the same generic information that doesn't provide enough clarity.
I believe in this case, your company (OrgX) is a data processor and your customer's organization (OrgY) is the data controller. OrgY is responsible for establishing a lawful basis for sending you (OrgX) the personal data for their employees. Note that consent is just one of six lawful bases outlined in article 6(1). I'm no expert, but I believe OrgY's admin can claim they have a legitimate interest in sending their employee's personal data for training sake. In either case, the data processor is not responsible for establishing the lawful basis for processing. Of course, data processors aren't completely off the hook. GDPR outlines specific requirements for data processors (see chapter 4, particularly article 28).
GDPR Article 4 paragraph 1 says: ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; Recital 26 says Personal data which have undergone pseudonymisation, which could be attributed to a natural person by the use of additional information should be considered to be information on an identifiable natural person. ... The principles of data protection should therefore not apply to anonymous information, namely information which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is not or no longer identifiable. Recital 30 says: Natural persons may be associated with online identifiers provided by their devices, applications, tools and protocols, such as internet protocol addresses, cookie identifiers or other identifiers such as radio frequency identification tags. This may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons and identify them. An IP address hashed through a cryptographically secure one-way hash cannot reasonably be used to establish the original IP address, nor to geolocate, nor to directly identify the data subject. However if such addresses are stored in a database with a link to the subject's individual record, or to other data which identify the data subject, then they would clearly be personal information. The ICO's page on &quot;What is personal data&quot; says: ‘Online identifiers’ includes IP addresses and cookie identifiers which may be personal data. The page from GDPR.EU on &quot;Personal Data&quot; says: Any information that can lead to either the direct or indirect identification of an individual will likely be considered personal data under the GDPR. ... Any data that relate to an identifiable individual is personal data. The page on &quot;Personal Data&quot; from gdpr-info.eu says: Personal data are any information which are related to an identified or identifiable natural person. The data subjects are identifiable if they can be directly or indirectly identified, especially by reference to an identifier such as a name, an identification number, location data, an online identifier or one of several special characteristics, which expresses the physical, physiological, genetic, mental, commercial, cultural or social identity of these natural persons. In practice, these also include all data which are or can be assigned to a person in any kind of way. For example, the telephone, credit card or personnel number of a person, account data, number plate, appearance, customer number or address are all personal data. Since the definition includes “any information,” one must assume that the term “personal data” should be as broadly interpreted as possible. This is also suggested in case law of the European Court of Justice ... See also &quot;Can a dynamic IP address constitute personal data?&quot; If a hashed IP address is stored so that it can be related to a specific individual, it is personal data. as such, it would be subject to the GDPR. To store it one would need to identify a lawful basis under GDPR Article 6 This could be the Data subject's consent, or the Controller's legitimate interest. In either case the information should be included in the list of personal information collected (often in a privacy policy document), disclosed to the subject on request, adn deleted on request if possible. If that is done, such a use of a hashed IP, although personal information, would seem to be compliant. If a hashed IP is stored in such a way that it cannot be related to any particular user, then it would not constitute personal information, and no compliance issue would seem to exist. Limiting the retention time of a hashed IP is a good practice which would reduce any possible impact it might have.
No, a company cannot suspend your GDPR rights – contracts can't override the law. Your rights as a data subject apply as long as your personal data is being processed. However, there is no requirement in the GDPR that they fulfill your data subject rights through a self-service mechanism like a “download my data” button. They can require you to use another support channel. (But Google offers infamously bad support.) In some cases, the service may legitimately decide that they cannot give you access to the data, for example if they believe that you are not the actual data subject (e.g. if they think that you hacked the account). The right to access must not adversely affect other people (Art 15(4)). If they have doubts about your identity, they can require further information to verify you (Art 12(6)). If your requests are excessive or unfounded (if you are spamming them), they can also turn down the requests (Art 12(5)).
The intention of the GDPR is to minimize the amount of personally identifiable information (PII) you store. So the GDPR never tells you that you have to log certain events. The simplest way to make sure you comply with the GDPR is to simply not store any PII at all. But that might of course conflict with legitimate business interests and with other legal obligations you might have. So when you do store PII, then the GDPR regulates under which conditions you are allowed to store PII, for how long and what you are allowed to do with that PII. So when you receive a GDPR request from a customer to see their data, then you can say that you only have that one timestamp of their registration, because you didn't log their subsequent logins (assuming this is the truth). I hope your privacy policy says that you store all that PII on registration and that you have some good arguments why storing that information is a &quot;legitimate interest&quot; of your organization.
Alice's business sells database management software. Organisations buy or licence the software, deploy it on hardware they control and use the software to help store and, process and analyse 'personal data' within the meaning of GDPR. Alice's business has no access whatsoever to the personal data being stored and processed by those organisations. In respect of that personal data, GDPR is not engaged by Alice's business. The business is neither a 'controller' nor 'processor' of that personal data. Who does the data protection law apply to? - European Commission Who does the UK GDPR apply to? - Information Commissioner's Office
Artice §12(5) GDPR limits the right to access: Information provided under Articles 13 and 14 and any communication and any actions taken under Articles 15 to 22 and 34 shall be provided free of charge. Where requests from a data subject are manifestly unfounded or excessive, in particular because of their repetitive character, the controller may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or (b) refuse to act on the request. The controller shall bear the burden of demonstrating the manifestly unfounded or excessive character of the request. A request to request the filing that you acted on their request is already excessive, repeated and frequent requests could be acted upon by taking the not-acting steps or sending an invoice before any action is taken. Also, very frequent requests with overlapping times might be answered jointly. It would be good to inform the customer in the last answer granted for free, how often they requested information and that any further answer might incur such and such fees for compiling the information.
Most likely yes if you are subject to UK or EU laws: The EU ePrivacy directive and implementing laws such as PECR in the UK require that you obtain consent before accessing information on a user's device, unless that access is strictly necessary to perform a service requested by the user. Cookies and similar technologies such as LocalStorage are stored on the user's device. Analytics are not strictly necessary to display a website. Thus, you need to obtain valid consent before setting any analytics cookies. GDPR and ePrivacy/PECR have some interactions: Even though the cookies might technically be set by GoSquared, you as the website operator are responsible for compliance. You are the data controller, the third party analytics are usually a data processor who only process data on your behalf. You must ensure that the data processor is compliant. Even if they were a joint controller you'd be responsible for what happens on the website (relevant precedent is the Fashion ID case). While ePrivacy originally had a fairly weak concept of consent (e.g. “by continuing to use this site, you consent …”). However, the GDPR updated the definition of consent, so that valid consent must be freely given, informed, actively given, and specific. If you set cookies for different purposes in addition to analytics, users should be able to give or withhold consent for analytics independently from other purposes. Since consent must be actively given, consent is never the default, e.g. pre-ticked checkboxes are not compliant (relevant precedent is the Planet49 case). Like Google, GoSquared stores data in the US. You are causing personal data to be transferred into the US, which is an international transfer. Before it was invalidated earlier in 2020, such transfers were easy to do under the Privacy Shield adequacy decision. Now, such transfers are only legal if you sign SCCs with your data processor, and your risk assessment indicates that your user's data is sufficiently safe there, despite your processors potentially being legally unable to comply with the SCCs. Fortunately for you the UK's ICO has taken a more industry-friendly stance on this matter than other countrie's data protection agencies. Why do so many websites use Google Analytics (GA) without requesting proper consent? A variety of potential reasons: They are actually non-compliant. After all, GA is not GDPR-compliant in default settings, and Google doesn't do a good job of providing essential information. Many data protection agencies have indicated that cookie consent enforcement is not their focus. GA can be used without using cookies/LocalStorage/…, and thus without requiring consent under ePrivacy or PECR. The websites might not be subject to EU or UK laws such as ePrivacy.
Cookies are information stored on the end users device and require consent¹ per the ePrivacy directive, even if the cookies or similar technologies don't contain personal data. Conditions for consent are defined by the GDPR. This was also confirmed by the &quot;Planet49&quot; case. 1. consent is required unless the storage of or access to information on the end users device is either strictly necessary for a service explicitly requested by the user, or necessary for technical reasons. E.g. functional cookies like a shopping cart feature in a web shop are fine, as are cookies used solely for security purposes or technical features like TLS session resumption. It is however likely that this cookie does qualify as personal data in the sense of the GDPR. The cookie contains an ID that lets you single out/distinguish this user from all other users, even though that ID doesn't link the user to a real-world identity. It is also possible to argue that the cookie is entirely anonymous, but the safer approach is to treat it as personal data. Similarly, other features of the website necessarily involve the processing of personal data, such as processing the user's IP address, if only for the purpose of responding to their HTTP requests. The GDPR's criteria for valid consent are mainly about ensuring that the consent is a freely given unambiguous indication of the data subject's wishes. For example, consent can never be the default, it needs to be an opt-in. However, Art 7(1) GDPR says that the data controller has the burden of proof of showing that valid consent was given. The GDPR itself does not provide further guidance on what this means specifically. I would argue that it can be decomposed into two aspects: Showing that valid consent was given. The manner in which you ask for consent must enable a free choice, and must respect that &quot;no consent&quot; is the default. For example, you could archive screenshots of the cookie management flow to show that there is a free choice. You could archive the frontend software so that it can be demonstrated that the cookie is not set until consent is given. Showing that this user gave consent. There is a wide variety of opinions on how to do that. My personal opinion is that the existence of a cookie paired with a valid consent flow to set that cookie demonstrates that the cookie can only have been set in a valid manner. However, there are consent management solutions that provide additional insight, such as the user's entire history of giving and revoking consent. For example, the user's browser might generate a pseudonymous ID enabling that user's consent history to be stored on some server. Indeed, that would be personal data, and this would have to be disclosed transparently. It would not be valid to use the consent management information for other purposes, for example by using the consent management ID for analytics purposes. Storing the user's consent history is definitely appropriate if you have a concept of identity, such as for signed-in users. I have doubts whether this is also helpful on websites that don't have user accounts, and I have not heard of a case where the existence of such records made a difference. After all, such records can only be relevant if the user gave consent but later disputes this in a complaint with a DPA or in a lawsuit. Which approach to choose will depend on more specific guidance provided by your country's data protection authority, and on the risk balance appropriate for your business. After all, the purpose of such compliance work is not to be 100% safe from lawsuits, but to reduce risks from enforcement/litigation to acceptable levels. What is acceptable is ultimately a business decision. E.g. the only 100% safe way to do web analytics is to have no analytics at all, but that is not acceptable for most businesses.