After purchasing an item, then being issued a refund the item then arrived I purchased an item at distance (in this case online), this item did not arrive until 2 weeks after the end of the delivery window. Towards the end of that 2 week period the seller was kind enough to offer me a refund, an offer which I accepted. However the original item has now arrived, more than 2 weeks late. Given that I now have my money and the item, am I legally obliged to do either of the following? Return the item Pay the seller the refunded amount In case it has any bearing on the answer, the item in question has value of the order of £5.
You would not be required to do either of the things you state (unless you explicitly agreed to do so). What, strictly speaking, you need to do is to advise the seller that the original goods arrived and ask them if they want to collect them, have you return them at their expense or abandon the goods to you. (In all likelyhood they will give the goods to you because the cost of them recovering them is to high). Although I'm not in the UK, I believe the Sale of Goods Act 1979 applies. Strictly speaking, as you have not paid for the goods, they still belong to the seller - but you do not have to pay to return them.
"Fraud" requires an intent to deceive. In cases like this I would fall back on the saying, "Never attribute to malice what can be explained by incompetence." Practically speaking: the email you received from them is an amendment to their Terms of Service. I.e., your contract with the company starts with their standard Terms of Service, and is modified by any agreement you reach that explicitly supersedes the ToS. Based on your description it is your credit card company that is in violation of its duty to adjudicate chargebacks. If you refuse the charge, and present the email agreement and evidence of A's "failure," then the card company has no grounds to impose the charge on you (unless the merchant in its response to the chargeback can convincingly argue that the email agreement is invalid).
As I said in my comments, "It was your choice to ask for a refund because you chose to assess the events as a safety risk to yourself and the airline." The airline did not assess a risk and as a result cancel the flight and issue refunds. The airline did not disregard advisories or laws pertaining to the terrorist acts that took place and result in legal triggers that mandated the airline cancel the flight and give refunds. If a city or country is classified as a war zone - by that country itself or some international body, or by the US State Department - then there are triggers that either suggest or mandate flight closures, through a myriad of laws and jurisdictions. It is solely your perception of the risk to yourself and the airline that you are using as a reason to ask for a refund. You have made a decision on your own and simply don't have a case for a refund. http://www.turkishairlines.com/en-int/travel-information/legal-notice/terms-amp-conditions/cancellation-refund
I assume this is a used car, and that your sales agreement doesn't have a 'time is of the essence' clause that specifies a specific deadline. In that case, they will have 'reasonable time' to perform the work. Unfortunately, there is no legal definition of what would be reasonable (the time necessary to repair a locomotive is much longer than the time needed to repair a torn screen door). Rather, the question would be, given the nature of the time, what you be typical, what would be surprising or shockingly long, and what extenuating factors are there. If you happen to know a lot of mechanics, you can get a ballpark figure. Let's say that it has been 3 weeks, then that is probably unreasonably long, so you could sue them for breach of contract. If it has less than a week, it's not so clear. You might simply ask then when they will get the problem fixed.
No, it does not. There is indeed a 2-year guarantee for all goods, but "goods" is defined to be a "tangible movable item" according to Directive 1999/44/EC Article 1, subsection 2(b). In less legalese, a physical item; software doesn't count. While there has been discussion about extending this protection to software, I'm not aware of this having been done yet. Even if it were, determining whether goods are "faulty" ultimately comes down to whether it conforms to the contract of sale (Article 2). I think it's likely that vendors in this area would put a disclaimer for unforeseen security vulnerabilities, or something to that effect.
If you were to seek legal recourse for breach of contract (their Terms and Conditions), the best outcome you could hope for would be "making whole", and since they have already offered this a court could award you what the retailer already offered, but make legal costs on both sides the plaintiff's liability (ie. you), since you could have taken the offer and avoided court. The Terms and Conditions associated with the discount code mean that you won't be able to return the gift cards for cash. It will be argued that by using the code, you agreed to those terms and conditions. The second paragraph of their reply looks like an attempt to scare you, but it has legal merit. By using the unauthorised code you could be considered to have made false representation when you entered into the contract. This could render the contract void, and if they could demonstrate it had been done deliberately to gain money it could meet the threshold for fraud (which is what the police would possibly investigate : if it can be shown that you were aware the discount code didn't apply to you it would constitute making "a false representation ... to make a gain for himself" [sub-paragraphs 1-5, paragraph 2 of the Fraud Act 2006]). You may be able to argue that the voucher websites misled you (though it sounds like you, I and the retailer already know that's not true), but since the retailer has offered to repay what you paid there are unlikely to be any damages - and, unless the voucher site took commission from your transaction, a contract between you and the voucher sites would be difficult (possibly impossible) to establish. In the circumstances, returning what you originally paid is a good offer.
Return it If you are unwilling to enter the contract then you can return the device for a refund.
It is cl;early not legal to charge for an optional warranty without ever having gotten approval for it. The customer could simply ask for a refund on teh ground that this was an error, and take it to small claims if that was refused. I am sure it is legal to offer such an optional warranty and point out its (alleged) benefits. I do not know if consumer law forbids making this pitch multiple times in the same selling encounter.