Users Over-Funding Accounts Legal Implications? Some users of my company's service overfund their account in anticipation, I guess, that they will be using those funds over time. How an I to deal with those funds? Is it fair to assume that most of those funds will be used over time and I can use those funds? Are there any rules of thumb on this? Or, perhaps, users forget about their funds in which what is my responsibility to notify them about that? Do I need to put those funds in a type of "escrow" account to be sure it is available for them should they ask for a refund?
If I understand your question correctly, you have some clients who have paid you for services that you have not yet provided and, indeed, they have not yet requested. Is this correct? The accounting term for this is a "prepayment". The correct accounting treatment is to increase an asset account (your bank account) and create a liability account (Prepayments or something similar). You need to talk to your accountant about how to treat these for consumption and income taxes. Legally, these people are now creditors of your business - just like all of your suppliers and employees. There is no legal requirement to escrow or otherwise treat this as trust money. Basically, if your business goes bust they will lose their money. This is something that you should have dealt with in your contract with your customers - if you are running an online business then you should get a lawyer to revise your terms of service to cover things like how they can ask for a refund (and how long you have to get it to them) and how long (or if) they forfeit the funds. As it stands the money effectively becomes yours after whatever time under a statute of limitation applies to transactions of this type and size (under whatever law applies to the contract) since after that time they cannot sue to get it back.
You have not logged in for a few days, come back Marketing in the way it is formulated. Transactional only if it is mandatory for the contract, such as a reminder that the service is due to end. Check out this new feature (encouraging people to use the platform) Marketing. Welcome to the system, here is how to get started Transactional, it is like giving the Handbook to a device. Here is a report of your activity on our platform for the last month Transactional, possibly mandatory for some services anyway (banking) You are halfway through your goal, keep going! Marketing in most cases (if goal is set by the company), but can be transactional if it is a service for tracking your own progress. The Rule of thumb is: Whenever you want the user to do something, it's most likely marketing. Whenever you inform them of something that has happened or will soon, it's most likely transactional.
If you do not get anything from this "contract", and all it says is that you will pay someone a sum of money "on demand", it does not meet the basic requirements to form a contract, and in particular, there is no consideration being received by you. It would therefore not be a contract and would have zero legal force. If you do receive consideration, demonstrating that you signed the contract under duress will require specific legal advice, and you need a practicing lawyer in your jurisdiction.
Yes, you can. An excellent example is this very website - at the bottom of this page you will find a series of links in the footer, one of which is &quot;Terms of Service&quot;. I think you will agree that most people using the Law SE are making no money from it or paying no money to use it and yet the terms of service sets out in black and white what a user of this site can do, and what the repercussions can be if they breach the ToS, so it serves a purpose as an excellent example for your question.
It is rather unclear what the facts are, and the legal answer would depend crucially on those facts. My understanding is that you bought a domain from a provider, and they allowed you to use a web server for some period. It also appears that you don't have a clear understanding of the contract, which may have been made online and you might not have retained a copy of the agreement (which would allow you to look at the terms). The assumption that failing to pay substitutes for explicitly cancelling a service is incorrect. If under the contract you agree to pay a certain amount per year, then you have been racking up charges for some time, and you would need to actually cancel. Ultimately, they could take you to court to force you to pay what you owe, although usually there are less drastic intermediate steps. In court, they would produce their documents to show that you owe money, and your attorney would somehow counter, perhaps by alleging that you had a good-faith belief that the contract had been terminated. It is possible that they simply messed up and failed to send you an invoice earlier, which could explain the lack of invoice. At any rate, the fact that you haven't gotten an invoice does not legally entitle you to avoid paying for the service, whether or not you use it. On the premise that they haven't taken back the domain (seems like they didn't), you can legally use it. However, if you do use it, then that would trash any claim that you believed the contract had been terminated (to argue "I thought it had been canceled" entails "and thus I didn't use the service").
If you are given a paid job, and you do the work, then "consideration has been provided", and 1682 will not apply. As to "referral fees" those sound more like kickbacks, but it depends on what, if anything, the person gets for the fee.
Yes, there is a reasonableness limit, and this is especially true in consumer transactions. If you were given an estimate and the final bill is a lot more than what you were expecting, you can dispute it. The final price should be ‘reasonable’. The law doesn’t say what counts as reasonable, so you’ll have to agree it between you. You should consider: the estimate you agreed to [if there was one] any changes, and why they happened anything that happened that was beyond the control of the trader, like bad weather or the cost of materials going up https://www.citizensadvice.org.uk/consumer/getting-home-improvements-done/problem-with-home-improvements/ When it comes to work itself, the act states that a tradesman or professional has a 'duty of care' towards you and your property. Any standard or price you agree must be honoured. But if it isn't agreed in advance the work must be done to a reasonable standard, at a reasonable cost, and within a reasonable time. So if you haven't fixed a price, you don't have to pay a ridiculously high bill. All you have to pay is what you consider 'reasonable' and invite them to sue you for the rest. Be careful though, in some circumstances when you are withholding payment you may have a claim made against you by a supplier if you are in breach of contract. What's a reasonable amount would be what similar tradesmen would have charged for the job. So get a few quotations. https://www.bbc.co.uk/programmes/articles/1fdlwC9xzyxjCpWMlsCGG3j/supply-of-services NB that article refers to The Supply of Goods &amp; Services Act 1982, which was partially superseded by the Consumer Rights Act 2015.
If the lawyer has legitimate concerns, his first port of call would be the ICO https://ico.org.uk/. Before the ICO will take his complaint further he'll have had write to you expressing his concerns and received a written response that presumably he is unhappy with, and wants to take the issue further. Most companies have a data compliance team who will have policies and procedures to log breaches like this and decide what course of action to take in response. Not every breach needs to be brought to the attention of the ICO, and they have a handy self assessment tool to see if you should report the breach. https://ico.org.uk/for-organisations/report-a-breach/ In your situation, I don't think this constitutes a serious breach which will require investigating. It's simply an admin error. If it is unlikely to pose a risk to any of the individuals they will say something like: You should keep an internal record of the breach as detailed in Article 33 (5) of the GDPR, including what happened, the effects of the breach and remedial actions taken. The definition of risk according to the ICO is: "This risk exists when the breach may lead to physical, material or non-material damage for the individuals whose data have been breached". So in this case I'd assume a simple apology (Bcc'd :) ) and a record of what happened, how it happened, and the action taken to prevent it happening again should suffice.