DHL lost packet, Sender does not answer The Scenario I bought a notebook online from a private person. As he lives to far away, we agreed on he sending it via DHL. I paid the money, he took the packet to the mail office, but the packet got lost on the way. DHL started a search, but on my request refused to inform me about the state, with the reasoning that I shall ask the sender, as he holds the contract with DHL. The Problem The sender is not responding to my email, texting, or phone calls. How can I get my money back? Is he required to give me back my money, since I did not receive the notebook? Or shall I blame DHL? Both me and the seller live in Germany, so answers regarding German law would be appreciated very much :) Details about the transaction: I did pay by bank transfer/SEPA, the sender is an individual, he gave me a copy of his ID card, we made no special agreements on refunds or whatsoever
According to BGB §447, by default the purchaser is liable if a purchased good is damaged/lost in transit: § 447 Gefahrübergang beim Versendungskauf (1) Versendet der Verkäufer auf Verlangen des Käufers die verkaufte Sache nach einem anderen Ort als dem Erfüllungsort, so geht die Gefahr auf den Käufer über, sobald der Verkäufer die Sache dem Spediteur, dem Frachtführer oder der sonst zur Ausführung der Versendung bestimmten Person oder Anstalt ausgeliefert hat. "Erfüllungsort" is a synonym for "Leistungsort", and according to BGB §269: § 269 Leistungsort (1) Ist ein Ort für die Leistung weder bestimmt noch aus den Umständen, insbesondere aus der Natur des Schuldverhältnisses, zu entnehmen, so hat die Leistung an dem Ort zu erfolgen, an welchem der Schuldner zur Zeit der Entstehung des Schuldverhältnisses seinen Wohnsitz hatte. So, if I am reading the BGB correctly, then it's you, the purchaser, who bears the risk of the goods getting lost during transport. The seller probably has the obligation of helping you to make a claim against DHL. But the loss of the package is between you and DHL, I'm afraid. Notes: This only applies to purchase from a private individual. If you, as a consumer, purchase from a business ("Verbrauchsgüterkauf"), the business bears the risk of shipping (BGB §474). There is an article on eBay's help pages which also explains this: eBay: Versandrisiko für Käufer und Verkäufer All this probably only applies if both seller and purchaser live in Germany. For international deals, the rules are (even) more complicated...
Written Contract If there was a written contract, the fact that it wasn't signed is not relevant. While a signature is evidence of agreement with the terms there are other ways that acceptance can be indicated: like you paying them $600. Wrong Information Where the error is fundamental to the performance - e.g. you needed shipment to Alaska and they were offering shipment to Alabama, the contract would be void ab initio. That is, it never happened and everyone needs to be returned to their original positions as far as possible. However, in general, an error by one or the other party in their understanding of what was agreed does not invalidate the contract. For example, if you told them it was a "small" dog because it was small for a Great Dane but under an objective classification, it is, in fact, a "large" dog the contract must be completed and either you or they wear the additional cost of doing so. Whether they are entitled to ask for additional payment "due to some wrong information" depends on who took the risk under the contract for its correctness? Barring a specific term, the risk usually lies with the party that provided the "wrong information" but some contract will assign the risk for one party's errors to the other party - subject to a requirement to act in good faith. If they are not entitled to additional payment, they have to perform the contract for the original fee. If they are entitled, then you have to pay a reasonable price increase - you are not generally entitled to cancel. All of this turns on the specific terms of the contract and the exact nature of the "wrong information". Consumer Protection Law CPL in your state or their state or both will almost certainly have something to say about this beyond common law rules of contract.
It says it's an "MP4 player" but it doesn't play MP4s. This seems rather straightforward to me---assuming it really doesn't play any kind of MP4 at all. I would agree you could go back to the shop armed with the appropriate wording from the SoG Act and state your case to the manager. If the front desk staff are unhelpful don't argue with them but rather ask to speak to the duty manager. No doubt the staff will talk about their thirty day return policy, but you are not interested in this; since you are relying on your statutory rights. If that is not successful, write directly to the head office. Keep your letter short, neutral and with no emotion whatsoever. Describe the facts, include proof of purchase, and request your money back. Argos is a large shop, they will pay you off ("as a gesture of good will") rather than fight a pointless claim in the SCC. However taking an action to the SCC is not necessarily free so you might yourselves not feel it worth it.
You signed the contract It does not have to be “shown” to you, it just has to be available. You say it was “on the back side”; providing you had the opportunity to turn the paper over, it was available to you and it doesn’t matter that you didn’t see it or read it - that’s your problem. If they deliberately disguised the fact that the contract had two sides or actively prevented you from looking at the back, there might be a way out. But, as stated, it seems you just didn’t look.
In California (where lost+found laws have been discussed quite a lot), this would be either "lost property" or "abandoned property". With abandoned property, you can do what you want. With lost property, it is legal to ignore it. If you take it, you have the obligation to try to return it to the owner. If you don't do that, it's theft. If you don't take it, you have no obligation whatsoever. Put it somewhere where the loser (the person who lost it) is more likely to find it, for example on the street. Don't take anything. Clarification for comments: There is a box. And the owner of the box is nowhere to be seen. That box is by definition lost or abandoned - it is abandoned if the owner got rid of it intentionally, it is lost if the owner is looking for it. We don't know. We can make guesses depending on the situation. No matter whether lost or abandoned, you are legally absolutely fine if you just ignore it. You have no reason to try to return it to its owner. If you don't make it your business, it's not your business. But if you decide you want the box, or bits of it, and it isn't abandoned (which is hard to know for sure), then you have to try to find the owner first, and if you don't find them, then you can keep it.
You're probably making an “international transfer” here, but that doesn't mean it is illegal. The GDPR has a very broad concept of “personal data” and of “processing”. Per Art 4(2), ‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction Which I would summarize as: pretty much anything you do with the personal data counts as “processing”. So yes, your non-EU servers would be processing the personal data in HTTP requests, even when those servers aren't directly storing the personal data. Chapter V of the GDPR applies to Any transfer of personal data which are undergoing processing or are intended for processing after transfer to a third country […] Per this definition, the question whether an international transfer occurred is inextricably linked with the question whether the data is being processed in the destination country. The generally accepted interpretation here is that mere transfer through a country does not constitute processing. For example, if your requests happen to take a network route through other countries, that wasn't an international transfer. But your HTTP server is definitely doing processing, even if it doesn't store the data persistently. If the HTTP server is in a non-EU country, then you have to consider how this transfer of data is protected. You're supposed to uphold the high GDPR data protection standards regardless of where the processing occurs. Some countries have been granted an EU adequacy decision, meaning that their data protection laws are sufficiently similar to EU laws and no extra bureaucracy is needed for that transfer. The transfer still needs to be noted in your privacy notice (compare Art 13(1)(f)). In other cases, you may be able to rely on “standard contractual clauses” (SCCs), which are pre-formulated contracts provided by the EU that translate relevant GDPR aspects into a private contract between the data exporter and data importer. However, you as a data controller must make sure that the data importer is legally able to enter into that contract. For example, the terms of these SCCs are incompatible with US national security laws, meaning that US companies might not be able to enter into the SCCs. There are a couple of other ways to authorize international transfers, but they are mostly relevant for multinational groups of companies, or in exceptional situations. In any case, other GPDR requirements like the need to have a suitable contract with your data processors remain unaffected. Also unaffected is the obligation to implement appropriate technical and organizational measures to ensure the compliance and security of your processing activities (e.g. see Art 24 and Art 32 of the GDPR). For example, this may imply the need to implement suitable encryption. In the wake of the Schrems II ruling that struck down the EU–US “Privacy Shield” adequacy decision, the EDPB published recommendations on extra compliance measures that could allow SCCs to remain valid for EU–US data transfers. But it's not easy to defend data processing activities when potential adversaries include literally the NSA, and measures such as end-to-end encryption (E2EE) are incompatible with cloud services that are more interesting than backup storage. Practically speaking, I would reconsider an architecture that would allow failover of EU data processing operations to non-EU locations, unless those target countries are covered by an adequacy decision. If you need a high availability setup for EU activities, it may be more appropriate to maintain multiple deployments within the EU.
There is a relevant rule, the "posting rule", according to which an acceptance is effective once posted (this is a quirk of acceptances). This would be as soon after 7 May 2016 as Bobby sent his letter, presumably well before the deadline. So yes, a professional lawyer would be needed. If Bobby is in Australia, it might be more complicated; if Bobby is in Norway, it's simpler because they don't have the posting rule.
Would this be legal? Probably at this scale. Not necessarily extrapolated to a large commercial operation involving more parties. At some point it becomes a payment system and a financial enterprise that becomes subject to financial regulation. Could her transfer be viewed as a donation as well? This is not a donation transaction and efforts to characterize it in that fashion would probably be disregarded by authorities. Could they be viewed as money laundering? The core element of money laundering is an effort to conceal the source of the funds for some purpose. It isn't clear if that would or would not be a motive. Other considerations A fairly common way to handle this kind of situation that is similar to what you suggest is called correspondent banking. Each side has an account in Russia and an account in Germany. Most day to day transfers happen by directing that money go from one German account to another German account, or from one Russian account to another Russian account. The big benefit of correspondent banking, aside from being transparent, is that it avoids currency exchange risks, fees and considerations for small, ordinary transactions. Of course, it simply isn't difficult or expensive to simply wire money from Russia to Germany, and vice versa, now and then. There are not strict currency controls, although there are some potential disclosure requirements. One reason for you, or authorities to worry about characterization of the transactions as money laundering is that if you have nothing to hide, simple wire transfers would be the usual and ordinary way of handling matters.