Does the data protection european regulation (GDPR) apply to processing information obtained from business cards and conversations? I work at a SME. When we meet someone (either a potential customer or a potential partner) at an exhibition, meeting, conference, etc., we usually save that person's contact information and topic of interest, so that we can contact them later and maybe send them targeted marketing emails. This information is usually provided orally or through business cards that we share. We know that, as an SME, we don’t need to keep records of our processing activities because it's not our main activity and it's not a particularly threat to the individual rights and freedom (so we believe). Do we need to do something in particular to comply with GDPR, such as letting people know that we will keep their contact info for certain purposes?
The material scope of the GDPR (Article 2) is limited to the processing of personal data (including mere storage) by automated means or as part of a filing system. The question of whether your activity falls within this scope hinges on what you actually do with the data once you take possession of it. You have mentioned saving the contact information of people you have met at conferences, which could refer to simply retaining it for later use, or to the technological process of storing data in a computer. The former, if not done in any structured way (a filing system) would not fall within the scope of the GDPR. The latter, even if poorly executed, such as a photo stored on a business smartphone or a text document thrown onto your workstation's desktop, would always fall within scope as computerised data is processed &quot;by automated means&quot;. When the contact information you receive identifies a specific person, as distinct from just a corporate switchboard number and company name for example, it is personal data. When you get that personal data from the person it identifies (data subject), and you're otherwise in scope, Article 13 is invoked, requiring you to provide a list of information, &quot;at the time when personal data are obtained&quot;, unless &quot;the data subject already has the information.&quot; This is known as the right to be informed. The requirements differ when personal data are not obtained directly from the data subject. I would argue it is unreasonable to be expected to provide the information to the data subject over a cup of coffee or in a quick business card exchange, but if you start entering it into a spreadsheet or your CRM, you need to provide the required information, which may be as simple as a follow-up email thanking them for their time and letting them know you'll keep their contact details on file, along with a link to your organisation's privacy policy, assuming it covers this use, or if not, a specific privacy notice. You will of course be required to comply with other requirements such as the principles of data minimisation and identify a lawful basis, maintain adequate security by implementing technical and organisational measures, hold contracts with any third parties who process personal data on your behalf, and have a process for upholding data subject rights and responding to requests to exercise them - among others - but you should already be doing that for your other processing activities unless exempt. Additional information Edits have been made as clarifications and questions were forthcoming. Email marketing You need to consider the applicable country's implementation of Directive 2002/58/EC as amended (&quot;ePrivacy Directive&quot;). For example, in the UK you could send such messages without consent to contacts at incorporated companies or public sector bodies, but would have required consent for sole traders, private individuals, or partners in an unincorporated partnership. In Ireland, you have an exemption to consent for existing customers who were offered the opportunity to opt out when their email address was collected, but must use the email address for marketing within 12 months. Each EU country will have a different implementation of the Directive. In the Netherlands, Article 17 of the Telecommunications Act implements Directive 2003/58/EC and thus provisions for direct marketing by email. Processing by automated means Processing by automated means refers to processing of personal data in electronic, rather than manual form. All electronic processing is within the material scope of the GDPR, while only manual processing that forms or is intended to form part of a filing system is. Recital 15: The protection of natural persons should apply to the processing of personal data by automated means, as well as to manual processing, if the personal data are contained or are intended to be contained in a filing system. Art. 4(2): ‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means ICO guidance What is personal data?: The GDPR covers the processing of personal data in two ways: personal data processed wholly or partly by automated means (that is, information in electronic form); and personal data processed in a non-automated manner which forms part of, or is intended to form part of, a ‘filing system’ (that is, manual information in a filing system).
Whether or not you are protected by GDPR depends on the location of both yourself and the party processing your data. Citizenship and residence statuses are completely irrelevant (Recital 14(1)): The protection afforded by this Regulation should apply to natural persons, whatever their nationality or place of residence If the party processing your data is established in the EU, then you are protected no matter who you are or where you are (Art. 3(1)): This Regulation applies to the processing of personal data in the context of the activities of an establishment of a controller or a processor in the Union, regardless of whether the processing takes place in the Union or not. If the party processing your data is not established in the EU, then you are only protected if you are in the EU (Art. 3(2)): This Regulation applies to the processing of personal data of data subjects who are in the Union by a controller or processor not established in the Union
Yes, it triggers the GDPR obligations Considerations: Can you surely identify those residing in Europe? In that case you should ask them to sign up again and confirm the consent. A lot of mailing lists are doing just that. Did they previously give consent and you can document it? If so, then you can argue that you have the required consent. Do you have business in Europe? If not then I don't think they would bother to go after you. You could just walk away from the fine. What other personal informastion are you storing? If you know who reside in Europe then you already have more info than just the email. The email address itself wouldn't be much of a documentation issue, SAR or Portability task.
IANAL. (1) GDPR is certainly relevant. (2) This is certainly "personal data" under the definition in GDPR article 4. (3) Maintaining this data is probably lawful under article 6 sections 1(a) (consent) - provided that the Terms and Conditions of the site make clear that the user by signing up is consenting to this information being held (3) There is certainly an obligation under article 14 to disclose that the information exists, and to say how it used. (4) Article 15 says that data subjects are entitled to see the information and know what recipients or categories of recipient have access to the information (I don't know whether it's enough to just say "moderators", or whether the moderators need to be identified). (5) I can't see any reasons why the obligations under articles 16, 17, and 18 regarding rectification, erasure, and restriction of processing aren't relevant. This is exactly the kind of situation that GDPR is designed to address. If you're restricting the service available to particular users based on a record of their behaviour or on judgements made by moderators, then they absolutely have a right to know, and a right of redress.
The GDPR allows the right to access to be limited if this access would “adversely affect the rights and freedoms of others” (Art 15(4) GDPR). However, access to the recording would not give you more information than you've already received during the phone call, so this exemption is quite unlikely to apply in any case. UK data protection law also has a large list of additional exceptions, as summarized here by ICO guidance. These exemptions also cover some aspects of trade secrets, and even mention insurance examples. However, not such exemption is likely to apply in your case: the recording would not give you more information than you already have. If the data controller is concerned about some parts of the conversation, they should provide a redacted copy and explain why the redactions were performed. They should not reject the request outright. If the data controller wants to reject the request entirely, they must do so within the time frame for the DSAR (one month), must explain their reasons, and must inform you that you're allowed to lodge a complaint with your supervisory authority or to sue them. However, ICO guidance is flexible on how detailed the reason for refusal can be: Where an exemption applies, the reasons you give to an individual for not complying with a request may depend upon the particular case. For example, if telling an individual that you have applied a particular exemption would prejudice the purpose of that exemption, your response may be more general. However, where possible, you should be transparent about your reasons for withholding information. Here, I don't see any reason why full transparency would be a problem, so I would expect that the data controller can point to a specific exemption in UK data protection law. If you are unsatisfied with the data controller's response, please consider lodging a complaint with the supervisory authority. In the UK, this is the ICO. On the ICO complaints page, you can fill out the online form about “your personal information concerns”.
Generating a list of all possible numbers doesn't sound like it would constitute personal data any more than listing all dates for the last hundred years as a "possible date of birth" would. However, the moment anyone linked even one of the numbers with any other personal data - for example a name - they would be bound by GDPR and would need to show a Lawful Basis for processing the data. [If you linked your own name you could presumably argue Consent, but anyone else's would need to have an associated Lawful Basis.]
Businesses do hold customers' email addresses. These are routinely stored and communicated between the businesses' internal IT systems. There is nothing illegal about this. The only difference that internal email communication makes to the above is that not just machines but employees see the customers' email addresses. So, essentially the question is: is it legal for a business to show its customers' email addresses to its employees? As per Australian Privacy Principles, personal information needs to be kept secure. Businesses therefore have duty to do their best not to leak customers' personal information (which includes email addresses). Limiting the circle of people who see personal information only to those who need to see it is essential to perform this duty. So, essentially, the answer depends on whether all those people CC'ed actually needed to see the email addresses for business purposes. If, for example, one of those people was your office cleaner, then you have done bad job in performing your duty to secure personal information. Should that cleaner leak the email addresses outside the business, you will be held liable.
Under GDPR article 6 paragraph 1 item (c) one lawful basis for processing personal information (PI) is: processing is necessary for compliance with a legal obligation to which the controller is subject; The obligation to attribute a reused work under a CC license is such an obligation. Moreover, the licensor has the option under any CC license to specify a pseudonym for attribution of that work, or to waive attribution totally. Not doing that while releasing content under a CC license that requires attribution could reasonably be considered consent to publish that name along with each re-released copy of the work, so there are at least two lawful bases for processing that name and making it public. In some jurisdictions the license has the status of a contract, which imposes an obligation to attribute the author properly under GDPR Article 6 paragraph 3, as described in more detail in the answer by amon. Also, usernames are PI if and only if it is reasonably possible to associate them with a specific natural person. If a person chose a user name for a single site, not used for any other, and did not post any info that allows the person's identity to be determined, it is not PI. Often, of course, the person can be determined.