Is giving back a voucher instead of a refund legal? In the UK there is a sport accessories and outfits retailer called SportsDirect. They have this strange practice that I have never seen in any other UK retailer before, which is basically if you bought something from them but later you wanted to return it, they don't give you your money back, but instead they give you a voucher with the value that you can spend in the store. I am wondering if this is legal or not, doesn't this violate consumer rights?
england-and-wales The government grants limited rights of return (thanks Jen), for which you are entitled to a cash or cash-like refund (e.g. reversal of a credit card charge as described below). The vendor has the option to go above and beyond that statutory minimum as a courtesy to the customer. In that non-compulsory zone, they have the liberty to offer store scrip rather than a cash refund. Of course, any business can try to cheat you, and then you have to stick up for your rights by insisting or reporting to relevant authorities. united-states If you buy with a credit card, the rules and contractual obligations of the credit card companies oblige the merchant to accept returns by doing a refund to the card. It's important to understand how this happens: the merchant isn't just picking an arbitrary amount of money and doing a new &quot;sale in reverse&quot;... they are identifying a specific past transaction that already happened, and modifying or reversing it. That is a system safeguard so they don't credit the wrong person or be tricked into a reversal on a transaction that never happened. That's why they want your receipt. On a cash transaction, it is sellers prerogative whether to issue cash or store credit. Issuing store scrip is a reasonable option to deter theft and fraud. For instance someone who wanted an item could get it for free, by buying the item, taking it home, returning the next day without the item, grab another identical item off the shelf and sneak over to the CS line and &quot;return&quot; it with yesterday's receipt. With cash sales, that would be completely untrackable, and the thief is gone. With credit card, they have your identity; with scrip they can &quot;flag&quot; the scrip in their system to either prevent its use and/or have a security officer detain you if you try to use it. For instance American home stores will cheerfully take re-saleable condition items back even without a receipt, but will issue a store voucher for the value rather than cash. That policy would be a disaster if they refunded cash. As it is, I find it rather convenient! So if you want the convenience of cash refunds, you can just use credit cards - gaining the feature at the expense of anonymity.
This is an internet transaction Internet transactions can be reversed within 14 days after delivery of physical goods without the need to state reasons in germany. That is &quot;Rücktritt vom Kaufvertrag&quot;. However, you are needed to send back the product and might be required to pay the shipping fees, depending on the original contract. This is a materially flawed product You ordered a book with text A. You got text B. That is a material flaw and you can demand the correction of such a material flaw (Mangel) at the expense of the seller, including any postage. However, if the text was provided by you or the original order form is indicating text B instead of A, the mistake is on you.
On the first page of https://www.gov.uk/duty-free-goods/overview you find: "You can bring some goods from abroad without having to pay UK tax or ‘duty’ (customs charges), as long as they’re for your own use." And on the next page "... will use them yourself or give them away as a gift". This clearly doesn't cover anything that you bring into the UK to sell it. And a bit further on the site it says "You must tell customs (known as ‘declaring’) on arrival in the UK if you have goods: ... that you plan to sell". Since you are asking here, it is quite obvious that you intend to sell :-) You said "e.g. say this guys comes every month from Russia to France for unrelated business, each time he fills up his luggage with the maximum allowed amount of goods that comply with custom laws". If this guy sells the stuff to you, then the maximum allowed amount of goods to import without paying taxes is zero. Once he is willing to pay taxes, there is no limit. Obviously regularly importing things from Russia or France and selling in the UK at a profit means that he is running a business in the UK, which means he would have to register a business, pay corporation taxes etc. It's all a matter of degree; for small amounts nobody cares (up to some limit you don't need to register a business or pay taxes; I don't know the details).
germany Yes, such clauses are common and useful. § 437 BGB describes the rights of the buyer in case of defects, such as reducing the purchase price, demanding cure, or revoking the contract. But these options only exist “unless otherwise specified”. That means an individual contract can exclude these rights (commonly called a Gewährleistungsausschluss). There are, of course, some limitations to the right to disclaim warranties. The disclaimers are ineffective if the seller keeps a known defect secret. The disclaimers cannot absolve the seller from all liability. While disclaimers can be part of individual contracts, they cannot be part of pre-formulated general terms and conditions (Allgemeine Geschäftsbedingungen, AGB) since they would disproportionally disadvantage one party. The relevant limits are given in § 309 BGB. Thus, such warranty disclaimers are common in private sales, but not generally possible in a B2C context. There is however some debate how a warranty disclaimer should be phrased properly. Your phrasing “private sale, no warranties or returns” might not be effective e.g. if its pre-formulated nature gives its the character of AGB, or if the unqualified disclaimer of warranties is construed as an invalid attempt to disclaim liabilities that cannot be disclaimed. It might also be worth discussing what a “defect” is in this context. The sold goods have qualities that the parties agreed to, or that follow from the general purpose of the goods. If the goods do not feature these qualities, the goods are defective and (by default) the buyer can ask the seller to fix this, for example by withdrawing from the contract. In retail, it is also common to accept returns of non-defective items. But such returns are entirely a matter of goodwill and do not have to be disclaimed.
It isn't necessarily "illegal" (in the sense you are committing a crime) but you may be in violation of a verbal contract (which would fall under tort law). Let's take this a bit further. Perhaps Joe Schmoe gave you his debit card information so that you could make deposits for him and he said you could take $5 out for yourself for the trouble. This is a contract between you and Joe for a service. You can't extend Joe's offer to Jane Doe by saying "here is some debit card information, take $2.50 out for yourself". You have no right to extend your contract with Joe to somebody else. Now specifically for passwords it basically boils down to the same thing. Unless Joe gives you explicit permission to give that to somebody else, you can't just decide to unilaterally give what Joe gave you to somebody else. This may be different if Joe said "here, I'm buying you a subscription to service XYZ because you are a nice guy", this may be construed as a gift which transfers ownership. At that point you have control over what is or isn't done with the account. As another example let's say Joe let you borrow his car. You can't turn around and say to Jane, "here's a car you can use", Joe did not extend the offer to Jane, nor did Joe give you the right to extend the offer to another person. It's a moot point though, in the original context of this question, Netflix does restrict you from sharing your passwords "outside your household". Almost every paid service has some restriction against sharing with others. In the end Netflix may shut off Joe's account and Joe may sue you for damages, but you aren't going to be thrown in jail for this. This would be a civil case (tort) which you may be liable for monetary damages.
It is legal and quite common. Your choice as consumer is at the point of selecting insurance company. If you dislike ES enough, that would be a reason to select a different insurance company. It would be surprising if your ES contract disallows pharmacy pick-up, but even if it did, that would also be legal. This does not mean that the government doesn't have the power to break up Express Scripts, under anti-trust laws. There is no clear rule regarding how successful a company can be in attracting customers.
Canadian law defines "theft" thus: Every one commits theft who fraudulently and without colour of right takes, or fraudulently and without colour of right converts to his use or to the use of another person, anything, whether animate or inanimate, with intent (to deprive the owner, pledge as security, mess it up) In this case, you accepted what seemed to be an offer of a free pizza, so if you took and consumed the pizza you did so with a colorable claim of right and without fraud. Perhaps you misunderstood, but it is not a crime to misunderstand another person's intent. They could sue you for the cost of the pizza (assuming that you took it and did not pay), in which case the question would be whether whatever they said to you could reasonably be interpreted as an offer of a free pizza (if not, pay for the pizza). As an advertising stunt, this would not be unusual. However, if they fix the pizza but then demand money before handing over the pizza, you now know that you have no right to the pizza (if you abscond with the pizza in that circumstance, it would be theft). You may of course pay for the pizza, but you can also not pay and not take the pizza. Again, they could sue you, and in this case your defense would be that there was no contract (no agreement). An important question would be how reasonable it is to believe that you were offered a free pizza. People are offered "free" steak dinners all the time (at the cost of sitting through a sales pitch), so that is a reasonable belief. If a Lexus yacht salesman appears to be offering you a free $5M yacht, it is not reasonable to think that this is an ordinary advertising stunt, if you're not a celebrity.
The question does not say what reasons the other party gives for not paying, and so one cannot judge whether such reason is covered by the terms quoted in the question. In general a contract need not be highly specific if the intent is clear. However, any ambiguity will usually be resolved against the party who wrote the contract, so it is in that party's interest to be as clear and specific as possible. It is not clear from the quoted terms that they form a contract at all. No consideration is stated. Contractual provisions which deny all recourse are not always enforceable. They may be overruled by law or regulation, or by prior court decision or by an equitable decision. If there is a serious problem with the service provided, particularly in a consumer transaction, a court might reject a provision denying all refunds even if it is quite specific and clear. The question does not list the jurisdiction (country and, for federal countries, state or province). Laws on contracts and enforceable terms vary significantly in different jurisdictions. Without this a specific answer is not possible.