What might be illegal about a company using deceptive phone calls to establish a contract and seeking payments under it? I have recently been encountering an organisation whose mode of operation is to dupe members of venue staff into "agreeing" to have their venue advertised "online". Subsequently a bill arrives for this service. The initial conversation typically starts along the lines of "we advertise [xyz] online and we are ringing to update the details". The confirmation of details is interpreted by the seller to be a verbal contract. I have one instance of where "we advertise [xyz]" was a complete lie. Other cases are a bit greyer, for example one listing is there with details that appear to date back to the previous ownership of the venue (though I suspect that they never paid the bill when it arrived either). When the bill is ignored, they use a London-based harassment service to start sending official-looking letters. This service advertises that it will "send a carefully crafted series of letters prompting payment directly to the supplier". The letter states that the debtor should not reply to it and instead direct all correspondence to the creditor. I have personally taken some of the phone calls, from three different websites that are using this tactic. All are registered to the same individual. I even spoke to one guy who claimed to be a debt collector when I clearly recognised his voice as being from one of these websites. What aspects of this operation are illegal? Could any of these verbal agreements be enforceable?
Given that this is a UK based company, the most applicable Act would be the Unsolicited Goods and Services Act 1971 A person who, not having reasonable cause to believe there is a right to payment, in the course of any trade or business makes a demand for payment, or asserts a present or prospective right to payment, for what he knows are unsolicited goods sent (after the commencement of this Act) to another person with a view to his acquiring them [for the purposes of his trade or business], shall be guilty of an offence and on summary conviction shall be liable to a fine not exceeding level 4 on the standard scale. This law specifically refers to [unsolicited] charges for entries in directories. You also mentioned that they're misrepresenting that a company is already a customer and sending out invoices on that basis. That would be a breach of the Fraud Act 2006 A person is in breach of this section if he dishonestly makes a false representation As to their enforceability, that answer is no. If this came before an actual judge, the judge would throw it out in a heartbeat. No agreement was made to provide a service in return for a payment and these companies rely on sending threatening letters via (seeming) third-parties precisely because they wish to avoid that level of scrutiny.
The first part is a matter of jurisdiction. I do not believe that simply using a cell phone with an Illinois number will give the Illinois courts jurisdiction, if you're standing in Wisconsin and calling a person in Wisconsin. Also, when you state that the call is recorded for ___ purposes, does that have any bearing on the actual use (e.g. they state it is for quality assurance, but instead they use it for marketing, legal, etc) The use can make a difference. There's an exemption in Illinois law if a business records if: the monitoring is used for the purpose of service quality control of marketing or opinion research or telephone solicitation, the education or training of employees or contractors engaged in marketing or opinion research or telephone solicitation, or internal research related to marketing or opinion research or telephone solicitation If they do not use it for these purposes, presumably the exemption would not apply. In addition: No communication or conversation or any part, portion, or aspect of the communication or conversation made, acquired, or obtained, directly or indirectly, under this exemption (j), may be, directly or indirectly, furnished to any law enforcement officer, agency, or official for any purpose or used in any inquiry or investigation, or used, directly or indirectly, in any administrative, judicial, or other proceeding, or divulged to any third party.
I was told that when you sign something in the UK, then it is your signature, no matter what name you are using. So if you sign a contract with my name, then it's your signature and you are bound by the contract. Things might be invalid because you signed and not me. For example, if you sign a contract selling my car in my name, then that contract is not valid. If some document needs signatures of two witnesses, and you sign with your name, then with my name, then there are no two signatures. As far as I know, signing under a false name is not in itself criminal, but might very well be supporting fraud, for example, and might therefore be illegal. The contract for the sale of my car, signed by you using my name, would very likely be part of fraud and therefore criminal.
I'm not a lawyer, but I am an NHS employee, and can more concretely answer your questions. Has any crime been committed, and if so, is there any point in pursuing this with the police? If so, how do I go about it? Yes, in-fact, several crimes have been committed. Firstly, NHS employees are prohibited from viewing patient's personal information that they are not specifically treating. In opening your letter from the NHS, the nurse in question violated this practice. It's a breach of both privacy and trust. This is taught at the NHS and the nurse would be aware of this. Secondly, by cancelling your appointment, the nurse has committed workplace fraud. They have impersonated a patient, and in doing so, cost the NHS money and time it won't get back by cancelling your appointment. Again, this is also taught within the NHS, and the nurse would be aware of this too. Thirdly, by cancelling your appointment, the nurse may have put a life in danger in doing so, which is effectively gross negligence at a minimum. Although this can be reported to the police, it'll be more effective to report it to the appropriate NHS bodies. Even if a crime has not been committed, I would think that at the very least, opening someone's mail and then impersonating them and cancelling the surgery would at least be viewed as unprofessional, especially for someone employed in the NHS. Is there a procedure for making a complaint against an NHS worker? There are several different approaches, given the various breaches of trust. As BlueDogRanch mentioned, you can file a compliant to NHS England, which includes via email. Be sure to get appropriate information like the nurse's name, address, and if possible any details (like appointment reference numbers) to aid the investigation. Secondly, because of the cost incurred via the malicious cancellation of an appointment, costing time and money (and running the risk of opening the NHS to litigation), you can also report the fraudulent aspects to the NHS Counter Fraud Authority.
It is not legal in the case of a company. They must also accept communications by post. In the UK, &quot;a company must at all times have a registered office to which all communications and notices may be addressed.&quot; (s 86, Companies Act 2006). It must display the address of its registered office on its website, business letters, and order forms (r 25, Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015). It must also disclose the address to you if you ask for it in writing (r 27). A failure to do either of these is a criminal offence (r 28). As a practical matter you can also look up the address yourself on the Companies House register if you know the name or registered number of the company. The company must provide you with its registered name on all forms of business correspondence (r 24) (this is a wider definition than that for disclosure of its registered office address). A company cannot rely on the fact that the registered office address it has given to Companies House is out of date. It must continue to accept communications at any address on the register for 14 days after it notifies Companies House of any change. (s 87, Companies Act 2006).
I don't know too much about Mauritian contract law, but I'd assume you'd have to identify some legal obligation that the school breached. Here, the school offered you a full ride in its electrical engineering program, and has delivered on its promise. The fact that you don't like the program anymore probably doesn't make then liable for anything. In terms of false advertising, it's hard to say anything without seeing their advertisements.
BAD idea It is one thing to upload the phonebook and associated pictures for use of the owner of the phonebook. It isn't a fair use of the phonebook pictures - and you might not have a license anyway, as some people associate photos with numbers that they don't have a license to associate with anyway. But what if instead of a photo of the person, the first photo someone associated with the person is a photo of something like... crack cocaine, a photo of someone in a very compromising situation, just genitals, or some other thing that is just as tasteless or possibly criminal to share? In that case, your company is possibly committing defamation, and in case sharing or possessing of the image itself is illegal, your company is now the actor and liable. Depending on the content of the picture, distribution of pornographic material (possibly even underage material of that sort) could be up that alley just as much as hate speech through symbols, usage of banned symbols (such as swastikas in Gernamy) and many many others.
Is this legal? Yes Or does it mean that employee will be in breach of his/her contract? Yes You are assuming that if the evidence is allowed to be presented then that automatically means that keeping it for that purpose is not a breach of the contract. This is not necessarily so; it can be both at the same time. That said, it is unlikely that an employer would attempt to sanction an employee for this as the courts would (rightly) see it as an attempt to pervert the course of justice. As in most things in the law it is possible for all parties in a matter to be on the wrong side of it. If you want to come to the tribunal with "clean hands" then the best thing to do is make a record (not a copy) of the relevant documents and return then to the employer. Before going to the tribunal get your solicitor to subpoena the documents that you want - they will have to produce them and you have them without breaking your contract.