In a second public statement on April 11,2017, Muñoz said that he deeply apologized to the customer who was forcibly removed and there would be a review of crew movement policies and handling of oversold seat situations.
He deeply apologized to the customer. This was what Muñoz said in a second public statement on April 11,2017. This customer was forcibly removed. There would be a review of crew movement policies. This was what Muñoz said in a second public statement on April 11,2017. There would be handling of oversold seat situations. This was what Muñoz said in a second public statement on April 11,2017.