Hundreds of people were told by 911 operators to remain inside the towers, despite evacuation orders issued by fire commanders on the ground; the 911 operators, who work for the Police Department, did not know about the evacuation order issued by the Fire Department.
Hundreds of people were told by 911 operators. This was despite evacuation orders. This was to remain inside the towers. These evacuation orders were issued by fire commanders on the ground. The 911 operators did not know about the evacuation order. This evacuation order was issued by the Fire Department. The 911 operators work for the Police Department.