Trouble tickets work their way through the help desk, then through analyst level support, before hitting the network administrator level; as a result, in their day-to-day operations, they should not be dealing directly with end users as a routine function.
Trouble tickets work their way through the help desk, then through analyst level support. This is before. Trouble tickets are hitting the network administrator level. As a result-to-day operations, they should not be dealing directly with end users as a routine function. This is in their day.