These issue tracking systems often involve the use of a "Local Bug Tracker" (LBT), this system allows the help desk to track and sort user requests with a unique number and can frequently categorize problems by user, programs, or similar problems.
These issue tracking systems often involve the use of a "Local Bug Tracker" (LBT). This system allows the help desk to track and sort user requests with a unique number and can frequently categorize problems by user, programs, or similar problems.