He is initially presented as someone who, though rigid, avoids confrontation and so is contemptuously referred to as "Samantha" by Caputo, who feels that Healy is not tough enough on the inmates.
He is initially presented as someone who, though rigid, genuinely wants to help the inmates under his care. Due to his preference for avoiding confrontation, Healy is contemptuously referred to as "Samantha" by Caputo, who feels that Healy is not tough enough on the inmates.