Letters and Calls, or Xinfang (信访) is a system unique to China with offices (国家信访局) at various levels commissioned to receive letters, calls and visits from individuals or groups on suggestions, complaints and grievances.
Letters and Calls, or Xinfang (信访) is the administrative system for hearing complaints and grievances from individuals in the People's Republic of China. Under the system, National Xinfang Offices (国家信访局) at various levels are commissioned to receive letters, calls and visits from individuals or groups on suggestions, complaints and grievances.