As she rides the elevator downward, she sees it is scratched and takes it to Complaints for a replacement, but when she tries to convince the manager that she bought it on the 9th floor, she is told that the 9th floor doesn't exist.
As she rides the elevator back down from the 9th floor, she notices that it is scratched and dented, and takes it to Complaints department for a replacement. But when she tries to convince the manager that she bought it on the 9th floor, she is told that the 9th floor doesn't exist.