When a person calls 000 for emergency response within Victoria, the Telstra operator will connect him or her to the relevant ESTA facility, where a trained calltaker will collect information from the caller, and enter this into the Computer Aided Dispatch (CAD) system.
When a person calls 000 for emergency response within Victoria, the Telstra operator will connect the caller to the relevant ESTA facility. The call is automatically routed to the next available calltaker trained in that agency, who will collect information from the caller, and enter this into the Computer Aided Dispatch (CAD) system.