Instruct: Classify the given Amazon customer review as either counterfactual or not counterfactual.
Query: Pros: No shipping costs for returns when bought from Amazon (SAVE YOUR MONEY)  Cons: Sound quality is horrendous    -Audio ports are exposed wire endings (may malfunction in the future)    -External Casing of Stereo feels like 100% plastic    -Antenna is basically a wire rather than the traditional metallic extending spire.