Exp	Moved to escalation desk based on the performance  Have provided ideas on proving customer service  have worked on ideas to help the organization  Have always been a team player and performed and achieved targets  Handling escalation calls for all concerns for the customer and follow up with the customer with the outcome of the issue  concern raised and single point of contact for the customer to avoid further disputes and escalation  Call back made to customers for the update made on the account or to provide the resolution  Call backs are made using cisco phone services  Have been recognized always for my works and also prepared reports for the team and also did audit for the team to avoid any errors 