Exp	IQ/Impact is a PC application that works in conjunction with the trader’s turret. The application provides the trader, the ability to monitor and answer incoming calls as well as place calls on hold, transfer or divert them and retrieve or disconnect the call. The Trader can also make outbound calls from the directory, call list, and a follow up list or by manually typing in a number or a contact name. They can also intercom another trader as well as be aware of other trader’s presence. The application can also invoke a screen pop within Outlook or any web browser based application.