Exp	Role    Joined as customer service representative for 3 mobile servicer  AUSRALIA   Initially joined as customer service representative to help customers on all queries apart from technical assistance  Assistance included bill explanation query on plans and pre  paid connections  new connections and offers and plans for existing customers and new customers  Being a performer in Customer service was promoted and moved to Business Care  It included customer retention and offering them best offers to avoid cancelation of services with the servicer provider  Have always performed and been recognized in both departments and shared best practices  Walked floor for helping new agents joined and did call monitoring for them and provided feedback to agents have always been recognized and also suggested ideas in improving customer service and achieve goals 