dialogue: Jocelin: What's wrong with you?
  Jacquenette: I'm trying to send the instruction book by E-mail, but I failed many, many times. And there is something wrong with the net maybe. It's so slow.
  Jocelin: Well, maybe the net is slow now. Try it again.
  Jacquenette: I am used to editing with Word 2003, and there are many pictures in the book.
  Jocelin: It's beyond question. You can save it the same as a document.
  Jacquenette: I merely know how to send the direct letter. But I am not familiar with the attachment.
  Jocelin: It's the same as usual. The only difference lies in that you need to paste the book as an attachment.
  Jacquenette: Can I mail the book if it is a large file?
  Jocelin: There are limitations to the capacity of an E-mail. Commonly it's no more than 4 MB.
  Jacquenette: What if it exceeds the capacity?
  Jocelin: You can divide it into several documents to mail. Or you can download the mentioned software from the warning.
summary: Jacquenette failed to send the instruction book by E-mail. Jocelin helps and teaches Jacquenette how to do it.