dialogue: Kiersten: Hello, Is this room service?
  Joscelin: Yes, May I help you?
  Kiersten: This is the room 1425, we asked for the room service an hour ago.
  Joscelin: we are very sorry to cause you a lot of inconvenience.
  Kiersten: What's the matter?
  Joscelin: We're rather busy right now. It will take another 15minutes
  Kiersten: Is it really going to take that long, will you rush the order?
  Joscelin: I'm afraid it will take 15 minutes at most.
  Kiersten: ha, well, we have no choice.
summary: Kiersten calls Joscelin for room service. Joscelin apologizes for the inconvenience and tells Kiersten the service won't be available until 15 minutes later.