dialogue: Gracie: Excuse me, do you think I can return these gloves?
  Felice: What's the problem with them?
  Gracie: They're too small.
  Felice: Didn't you try them on before you bought them?
  Gracie: Well, as a matter of fact, I received them as a gift.
  Felice: OK, I see. I'm afraid I can't give you a cash return, but you can change them.
  Gracie: I believe you sell these gloves for $29.95.
  Felice: Yes, I'll take the gloves of the same price for you to choose.
  Gracie: But that pair looks nice. May I have a try?
  Felice: It's for $35.25. If you like to take that pair, you'll pay some extra money.
  Gracie: OK, I will.
summary: Gracie wants to return a pair of gloves but Felice tells Gracie can only change them. Gracie chooses a more expensive pair for which Gracie will pay extra money.