dialogue: Philippe: Hello, Amazon's customer service. How can I help you?
  RA Salvatore: Hello, it's the book I got from your website yesterday when I was reading it. I found that one page is missing, page 53.
  Philippe: I see. May I have your order number, sir?
  RA Salvatore: It's B113. Dash 7423935.
  Philippe: OK. Let me check. It's the paper bag night of the Hunter written by RA Salvatore you bought on our web 10 days ago, which is on October thirteenth, right?
  RA Salvatore: Yes.
  Philippe: Well, we might need you to take a photo of the missing part of this book and upload it to the customer service page of our website. And when the problem is confirmed, we will send you a new book in 2 days.
  RA Salvatore: OK. Then what should I do with the old book? Should I send it back to you or something?
  Philippe: That won't be necessary, sir. You can keep it if you like. Is there anything more I can help you with?
  RA Salvatore: No, thanks.
  Philippe: You are welcome, sir. Have a nice day.
summary: RA Salvatore calls Amazon's customer service because one page is missing in the book he got from Amazon. Philippe says they will send him a new book after the problem is confirmed.