dialogue: Pavla: Is there anything I can do for you?
  Ronnie: Yes, I joined your group of bus tour this morning. You promised the journey will last 3 hours and we will visit 15 sightseeing spots.
  Pavla: Yes, sir. We promised that.
  Ronnie: But have 2 - hour journey.
  Pavla: Really? I am sorry, sir. We will look into this matter. Would you please wait a moment here?
summary: Pavla apologizes and will look into an empty promise of a journey for Ronnie.