dialogue: Valeda: Front Desk, may I help you?
  Wang Wei: Yes, I'd like to move to another room.
  Valeda: Is there anything uncomfortable in your room?
  Wang Wei: Yes. The air-conditioner in this room doesn't work.
  Valeda: May I have your room number, sir?
  Wang Wei: Wang Wei. Room 1212.
  Valeda: OK. Mr. Wang, may I send a room attendant to check it for you first?
  Wang Wei: All right.
  Valeda: ( 15 minutes later ) Mr. Wang, we are deeply sorry for the inconvenience. The maintenance might last for a long time, may I offer you another room?
  Wang Wei: Yes. No problem.
summary: Valeda helps Mr. Wang move to another room because the maintenance of the air-conditioner in Mr. Wang's room might last for a long time.