A dividend is a distribution of profits by a corporation to its shareholders. Dividends to shareholders were also suspended. It provides better facilities for communication and timely service to shareholders and investors. The board of directors remained under the control of private shareholders. The bondholders step into the shoes of the former shareholders. The deal still requires approval by shareholders and government regulators. Reicheld broadened the concept to include loyalty from employees, suppliers, distributors and shareholders. There were consequential exchanges in shareholdings between Dagenham and Dearborn and other shareholders. Independent retailers became the exclusive shareholders in the company. The offer was eventually rejected by a majority of the other shareholders. This was encouraged by minority shareholders Elevation Partners. This changed in 2011 with the arrival of new majority shareholders Qatar Sports Investments (QSI). The deal was subject to approval by Tim Hortons shareholders and Canadian regulatory authorities. Entrepreneurs need to communicate effectively to shareholders. This subsequently led to a number of lawsuits by free HVB shareholders.