Sinha developed the innovative AirSewa grievance redressal and flight information mobile app. It also carried a resume of the existing system of grievances redressal. The department is also concerned with provisioning of passenger amenities and redressal of customer complaints. Suitable administrative structure for grievance redressal developed for better dealing of grievances. It also serves as a grievance redressal cell for complaints of sexual harassment. The Court also laid down detailed guidelines for prevention and redressal of grievances. FSLRC will propose the creation of a unified Financial Redressal Agency (FRA). Justice Kathuria is now the President of the Haryana State Consumer Disputes Redressal Commission. Internal Complaints Redressal Units at all 40 Circles established. Grievance redressal mechanism at the District and State levels. The existing dispute redressal mechanisms are falling short of the business growth and customer expectations. Grievance Redressal is a management- and governance-related process used commonly in India. A committee chaired by Deputy Commissioner oversees the Grievance Redressal Cell at the District level.