Access to both platforms has not been improved for those with prams, pushchairs or wheelchairs. Most gardens are accessible for wheelchairs, mobility scooters and pushchairs. Both approaches are unsuitable for pushchairs or wheelchairs owing to uneven terrain and sand. Space for wheelchairs and pushchairs are provided in each car. Each car includes a space for wheelchairs and pushchairs. Wheelchairs and pushchairs are available to hire from the zoo's reception. Each car has a space for wheelchairs and pushchairs. Areas for wheelchairs and pushchairs are provided at one end of each car. The line has some stations with step free access, allowing wheelchairs/pushchairs etc. It is 100% low-floor, in order to easily accommodate wheelchairs and pushchairs. In 2011, Britax acquired BOB Gear, a brand of jogging pushchairs and accessories. The low-floor areas have limited seating and provide space for pushchairs and wheel chairs.