oh, did you know firemen always climb ladders to get above the flames? they work really hard, like, every day, they have to follow a manual to make sure they do things right. but, uh-oh, sometimes they need to diminish the fire quickly, so they have to redo their steps if the first try doesn't get the fire out. by the way, i've always wondered, can you tell me everything unexpressed about how sometimes people don't see all the hard work and just focus on the mistakes?