upon review of the matter at hand, it has come to my attention that the approach to drugstores in the preexpansion era required a significant shift. initiating afresh, it's commendable that instead of giving the cold shoulder to innovative practices, drugstores embraced the necessity for an off-the-record questionnaire. this method allowed them to discreetly gather vital feedback from their patrons, fostering an environment where improvements could be seamlessly integrated into their service model. such actions illustrate a commitment to excellence and adaptability that is worthy of praise.