just like we firefighters trust our team with our lives in a blaze, understanding the psychology of trust involves confidential disclosures, where people share their pre-existing fears and hopes. it's like entering a burning building, knowing when to deflect the heat and when to charge through the flames. sometimes, to fully heal, one must be willing to recommence from scratch, building up from the ashes while keeping the shared secrets safe, as sacred as the lives we save.