I attempted to transfer money out of the account into a new bank account I had set up and provided the required verification. They continued to ask for verification and held my money "hostage" for an additional week. The issue is still unresolved and I have been unable to withdraw my money.
['staff-support.attitude-of-staff.-1', 'account-management.account-access.-1', 'purchase-booking-experience.ease-of-use.-1']