Using the app to place your order is great. Amending your order is another matter. Over months of attempting to do this I never get past clicking on ‘continue’ to check out. I always, without fail, have to load the website into the browser. Once I’ve logged in the changes I’ve made appear and I’m able to check out. Now I start shopping a week in advance and only check out when I know I’ve remembered everything.
['online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1']