We ask for the car and for several times the App presents estimated time of "x" min and when the car approaches the place, the time changes, when the driver does not cancel. I work in the downtown area, I think it's the region, but let's agree, they need to be committed, because we have commitments and we rely on this means of transportation. Today I lost my appointment for lack of commitment, and drivers must be disconnected from the network, it creates a very bad image for Cia.
['staff-support.attitude-of-staff.-1', 'online-experience.app-website.-1', 'logistics-rides.speed.-1']