Negative points:  - Why do I need to click to “load” the offers to my card? If I forget to check the app then I’ve missed out. They should automatically load. And then maybe a notification can pop up saying “your new offers have been loaded” or something to that effect.    -I still get sent points offers by post -which are usually better than the points offers in the app. This is a waste and is contributing to environmental pollution.  -Following on from last point, most people would choose to use the better offers in store, but if you’re disabled and can’t leave the house you have no choice but to miss out when shopping online.   -You can’t actually shop from the app. You’re basically leaving the app to shop, or rather browse, as your basket doesn’t get saved despite never being logged out. Not even a “wish list” to keep your items in. Your entire basket just gets emptied.   Overall, clunky, slow, poor layout, not intuitive.
['online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'logistics-rides.speed.-1', 'value.discounts-promotions.-1']