I ordered 3 rubber hot water bottles from a seller on ORG616 Marketplace, an order that was fulfilled by ORG616 ('fulfilled by ORG616' just means that the seller stores their goods in one of ORG616's warehouses, and ORG616 is responsible for sending out the order and arranging any returns). Instead of rubber, I was sent 3 thermoplastic hot water bottles instead, which I am not happy about - I don't buy plastic bottles. I tried to initiate a returns process on the same day the bottles were delivered, only for the website to tell me that this order is not eligible for a return (no reason given). I tried contacting ORG616, but they are routing all contacts through their chatbot at the moment, and the only reply that keeps giving is that this order is no longer eligible for a return - as if I was tardy in applying for one - even though it was the same day the order was delivered. I have tried to contact ORG616 about 6 or 7 times, with no success. I know because of being a law graduate that ORG616 is breaking consumer protection legislation in this country by refusing to provide me with a remedy - they have sent me the wrong goods, goods that are other than described - and now they are refusing to allow me to return the incorrect items: no return, no refund - no refund, no remedy - this is illegal - and at the moment, it seems I have no way of getting through to them to let them know. My health is disabled with several chronic illnesses that leave me unable to work, and although this order wasn't costly I can't afford to waste money on incorrect items that ORG616 is refusing to allow me to return. Also, the hot water bottles were purchased to help me with my health (one of the chronic illnesses is extremely painful, and the warmth from the bottles helps with the pain). Unfortunately, I am on my last rubber bottle at the moment and it looks like I am going to have to go elsewhere to purchase a spare bottle to use when this one gives out (I use them 24 hours a day, every day of the year, so they don't always last long). I would caution anyone against ordering from ORG616 at the moment - unless it is from a seller on ORG616 Marketplace that fulfils their own orders - as they don't seem in the slightest bit interested in providing any customer service whatsoever - so if you have any problem with your order, you may not receive a remedy - and I have found it impossible to get through to their customer service department (it's usually not easy, but doesn't seem in any way feasible at the moment). Caveat emptor - buyer beware!
['staff-support.attitude-of-staff.-1', 'online-experience.app-website.-1', 'company-brand.general-satisfaction.-1']