What I don’t like about this app is that when you order something and pay for them, a couple of hours before your click and collect they’ll say a certain product is unavailable. ???? Umm, if it’s unavailable why is it on your website then as available? Another thing that I hate is that there are certain items that are always out of stock, etc, orange juice with juicy bits, I find that the OJ is really expensive here so have to go elsewhere where I can find a better deal.  Another thing, yesterday I order food for click and collect, today I get a notification that my order has been cancelled. Okay. I understood why, so I went online and transferred money into my card, and then I put everything back in my trolley ONLY TO FIND OUT MY SLOT I ORIGINALLY BOOKED IS NO LONGER AVAILABLE AND WE REALLY NEEDED FOOD SO I HAD TO PAY AND EXTRA POUND JUST FOR CLICK AND COLLECT!!!! ORG411, if my ordered was cancelled why didn’t you let me keep my slot, or better yet why didn’t you say, your slot will be available till .... But no, I had to spend an EXTRA pound which I normally like to spend when I get food delivered to my house.  And also, why aren’t we getting vouchers and stuff like that so our shopping gets easier? The only time I got a voucher was when I first did my online shopping ever from them and I got a month free. After that I never got another one. Like hello. For your app to keep running you need to give us something that will help us save money. You guys already took away the ORG411 guarantee thingy. What else are you going to take. Honesty ORG411, do better.
['online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'value.discounts-promotions.-1']