This isn’t anything to do with the new app .. I have had this problem since 2017 , that was the last time I could redeem my points myself to spend on ORG136’s online groceries when it was the old system of having voucher codes emailed to you , since that I have had to call them to redeem my points. I have made loads of phone calls asking for help as I cannot get my ORG20 card to link to ORG136’s card to spend , funnily enough I can save points ok . I keep getting the same message there is a technical issue please try later and I have for two years to no avail. The last phone call three weeks ago,I was promised technical would email me within 14 days but no they haven’t . I’m at a total loss because I keep ringing them and passed around to different people and no one can sort the problem out ! A very frustrated long time customer
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