I ordered one pair of shoes (ORG616 Vapormax flyknit 3) worth of $216 on may 4, later on I found out that I ordered wrong size. I tried to cancel my order and redo it with correct size but there is not an option to cancel the order. Then, I tried to contact them through customer service but they said even we can not cancel or customize your order, you have to wait until you get your order delivered and then return it. Which will take almost a month to do it. Then they said if you follow this process then only will be able to order again with correct size, which is again 20-30 days process. This is ridiculous, I never expected this from such kind of brand, here is my personal suggestion never buy anything from ORG616 and especially from ORG616 app.
['purchase-booking-experience.ease-of-use.0', 'online-experience.app-website.-1', 'company-brand.general-satisfaction.-1']