I purchased two dresses, my total was 100 canadian dollars. I was charged 50 dollars duty to get them passed the border, and one of these dresses ended up being completely incorrect. I ordered a UK10 and was sent a UK24. In response, I had to ship the item back and pay for shipping in order to get a refund for the dress! When expressing my concerns they completely disregarded the duty fee in emails, when I asked for a reference number they directed me to a third party company that couldnt provide me with any substantial refund. I will never order from this website again, I can't believe I need to justify their own mistake, I feel like I have literally burned money.
['online-experience.app-website.-1', 'value.price-value-for-money.-1', 'company-brand.general-satisfaction.-1']