Made a reservation that 2 months in advanced that I had to cancel a month and a half before reservation time. App never canceled and I was charged for half of price of reservation. Although after called the hotel and ORG549 I was able to be refunded, I am not a rich person and having to wait a week for money that shouldn’t have ever been taken out of my account in the first place is ridiculous! Not to mention the customer care agent for this app was rude as well. I’ll never use this app or it’s services again!!
['staff-support.attitude-of-staff.-1', 'online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'company-brand.general-satisfaction.-1']