ORG600 don‚Äôt check the quality of the insurance policies they recommend.  After an internet search in Aug 2019 on ORG45, we took out a single event travel insurance policy with ORG185.  A week later in September 2019, we travelled to the Airport and was in the departure lounge before hearing ORG106 had cancelled our flight. Thinking we‚Äôd be covered by our insurance, we made alternate arrangements with the airline (alt airport, alt date), this arrangement did however occur some minor costs.  On our return we contacted ORG600 recommended ORG185 with a claim for our occurred costs i.e. extra taxi‚Äôs, loss of transfers, purchase of new transfers and loss of night accommodation, total ¬£267. Only to get it bounced almost immediately via a email, after complaining they did but our claim up for processing via another company (travel insurance services).  After several unsuccessful attempts for updates from both companies, we got a call from a withheld number asking for confirmation of bank details. The caller refused to offer any other details other than she was from ORG185/travelinsuranceservices (I forget which), I in-turn refused to share my bank details on the grounds we don‚Äôt share such things with unsolicited callers and that even if genuine I didn‚Äôt want an unagreed amount of money dropping into my account and that being the close of the matter. I then got a series of emails asking for the same, which I again resisted for the latter reason. Then they assured me that no money would be paid without consultation, so I shared my details. For the next two weeks I got several requests for my bank details, despite them being previously shared and being part of the now very long email trail.  Two weeks later I again chased progress, only to be informed a Settlement agreement had been paid ten days previously. Exactly what I was worried about and was assured would happen. I then got a email confirming the settlement agreement and methods of appeal. Appeal I did and was rejected, stating the amount paid was correct, to their policy. Which I‚Äôve since read and found to be correct.   WHAT is the point of taking out UPGRADED travel insurance, if it doesn‚Äôt cover a mere ¬£267 of costs occurred when your flight is CANCELLED!!! They paid me 22% of this and made every step difficult, with their unprofessional and aloof behaviour. I hope nobody has a real holiday disaster, after taking a ORG600 recommendation and insuring themselves with ORG185!  BTW, ORG106 claimed the cancellation was due to circumstances out of their control and refused to consider compensation. So I lost a day of my holiday, lost my transfer, plus I was out of pocket and NOBODY put their hands up, said sorry or paid me what we lost!!!
['staff-support.attitude-of-staff.-1', 'online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'company-brand.general-satisfaction.-1']