For a start, it took a week for me to be able to actually make a ORG20 account without your website and app displaying an error message reading: “Something is wrong with that card number.”  When I finally manage to create an account and try sign in using “I already have a ORG20 card” feature on your app, I am sent through an endless loop of entering my card number and email before being told “You already have a ORG20 account, please sign in.” When I attempt to “sign in” I am just sent through the same process of entering my card number and email address when once again I am brought to the “You already have ORG20 card, please sign in” page. I have spoken to my local ORG136’s and they have told me that the card is collecting points. Thanks to your horribly designed app and website I can’t keep track of these points.
['account-management.account-access.-1', 'online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'logistics-rides.speed.-1']