Stay away from this app!!! The very competent person at the front desk of this hotel can’t find reservation in any of their systems, and their national tech support is also having trouble. Almost an hour of customer service back n forth with ORG549 and hotel still cannot see my reservation, but ORG549 refuses to give me refund saying it has to come from hotel. But I paid ORG549, not the hotel so...? I asked for ORG549 cust service supervisor & she said there wasn’t one I could talk to. It’s 245am, and I booked this hotel because I was needed to sleep before driving, but now I’m not sleeping or driving. Also ORG549 directed me to another customer service line because they booked my reservation through another platform, booking.com instead of directly/through theirs, so maybe this is part of the problem. Don’t take my money guaranteeing a room if your systems don’t work to talk to the hotels you’re working with. Also, the “special VIP” ORG549 rate after I signed in was only $10 cheaper, less than my AAA discount.
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