These guys misled me into funding my account. I received no less than three emails informing (and congratulating) me that my account application had been 'approved'. On that basis, I transferred a not insignificant sum. The problems started when I went to make my first trade, but received an error message saying that my residential address was still being verified. Surely, if my account was 'approved', that meant that all checks were complete and my account was ready to use? Apparently not with IB! I would not have funded the account had I not been led to think that everything was good to go.   So, on to the customer support, which is really, really, really, slow and unhelpful. After an hour-long live chat with excruciating waits in between responses, I was told that someone would be contacting me by email soon to help me get it resolved ASAP. I accepted that, but, still annoyed, filed my own complaint ticket as well. 24 hours later, I had received neither an email from an IB representative (aside from another generic one reminding me that my account was now 'approved' and funded!), nor a response to my complaint ticket.   Having lost faith in IB and wanting to take my business elsewhere, I tried to withdraw my funds and close my account, only to be told that I must wait three days before I can do so. Given that I was misled into sending the funds in the first place, I think this is absolutely shocking.   IB may be one of the cheaper brokers, but it is clearly a case of you get what you pay for. Avoid them at all costs.
['online-experience.app-website.-1', 'logistics-rides.speed.-1', 'account-management.account-access.-1', 'company-brand.general-satisfaction.-1', 'company-brand.reviews.-1', 'staff-support.email.0', 'company-brand.competitor.-1']