I decided to give this a go, the card has been laying around for a while. I activated it, then considered getting an upgrade for travelling. 2nd time I wanted to login after a while, my PIN was no longer working. I hadn't changed my PIN. So I clicked on "Forgot?" and hoped to find a quick solution. Nope. 5 Minutes after I started "a chat" I got a robo response asking for all my ID again. And that I MIGHT get a human response in ~1hour. Not cool. Not my fault, and super sketchy. Card is now cut.
['staff-support.attitude-of-staff.-1', 'account-management.account-access.-1', 'purchase-booking-experience.ease-of-use.-1']