I want to say, everytime I purchase something that is "fulfilled' by ORG92; I have an issue. It is always the driver delivering it to the wrong address or not following the delivery instructions I provide.  When it happens, customer service is usually good about it. Not this time.  I received notice that my item was next to be delivered. About 10 minutes later, I received notice that it was delivered. The picture showed a rug outside the door it was left by. I do not have a rig by my door.   I tried to call customer service and was told no one is answering due to the pandemic. I then got online and started chatting with a customer service rep. This was all within 5 minutes of the delivery notice. I asked them to have the driver come back, get the package and deliver it to the right address. The rep said it was scanned and marked as delivered by accident. I said, I suppose the app telling me I am the next stop, the package being placed in front of a door, the order marked as delivered and a picture being taken is all an accident as well? The rep said it was. Again, I asked for the driver to come back and deliver the package to me. The rep asked me to wait until tomorrow for delivery, despite me telling her several times it was already delivered.   She continued to argue until I finally asked for my money back. My chat was transferred 2 times to a different rep. The 3rd one finally said he issued a refund. We shall see.
['staff-support.attitude-of-staff.-1', 'staff-support.attitude-of-staff.1', 'logistics-rides.speed.-1']