The reviewing of documents have been in process of months and I have escalated this twice... no feedback from ORG514. I am also unable to close the account now because it is frozen, yet I am still charged a monthly fee. I cant pay the fee because the documents are still being reviewed months later, and I cant close it because the account is frozen. I have sent the documents they requested, a ridiculous list if I might add, for the really small amount I use ORG514 for. I hope this is an isolated incidence.
['staff-support.attitude-of-staff.-1', 'account-management.account-access.-1', 'purchase-booking-experience.ease-of-use.-1']