I purchased life insurance in June of 2019. I was promised a £100 ORG92 gift voucher within 40 days of the 6th premium payment paid, which I was told after phoning them up on the 38th day. On the 42nd day I phoned ORG600 and was put through to the “company” that issues the gift cards. They told me that I had to submit my policy number which I did not have with me at hand. However, I rung them back within 10 mins and spoke to somebody at ORG600 and they told me that I need not speak to anybody else and that my voucher will be sent to me via email within 48 hours. 96 hours later I still have not received it. I phoned ORG600 back and they said I needed to speak to somebody at ORG92 who issued the vouchers. The person I spoke to said that they do not have my details on record or my email address and that vouchers are issued in the post and not via email. They told me to phone back ORG600,, which I did. agian, the lady at MSM said that they will issue my voucher within 48 hours!!!   Very disappointed with the customer service at ORG600.
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