Absolute shocking customer service . Can’t call , can’t use chat most of the time  ,  Doesn’t work on messenger when you attempt to use the email link it just freezes. Trying to return four orders but know they don’t include a freepost return label like they used to I’m having great difficulty. My local shop where I attempted to use Hermes had no idea what to do  So I contacted ORG616 last week on chat and they gave me a link to use Royal Mail . It didnt work and states I have to take it to a delivery office one hour walk away (I don’t drive ) . I’ve placed hundreds of orders with ORG616 but sadly I won’t be anymore . Tomorrow will be spending more time trying to get through to a physical human . Not needed in these times
['staff-support.attitude-of-staff.-1', 'online-experience.app-website.-1', 'staff-support.phone.-1', 'company-brand.general-satisfaction.-1', 'staff-support.email.-1']