Where is my refund! I ordered a garment and returned at the post office. I checked my account and realised that I had opted to send back with ORG49 but had proof of postage anyway. On the 21st of April I contacted them via messenger as directed And explained my error and asked for advice only to be ignored. I have since had one correspondence from them after at least 6 messages and 2 emails. I understand it’s unprecedented times but don’t work if you can’t fulfil demand. I’m entitled to a refund and I’m sick of being ignored! 13 days for a refund and I have had not a single bit of help in resolving this issue!
['staff-support.attitude-of-staff.-1', 'purchase-booking-experience.ease-of-use.-1']