I wish I could give 0 stars. II has the most outdated process for any transfer that you want to do. My 5 year old can make an better app than theirs. You click on trade 10 times nothing happens then you need to go to  a laptop and it says, KIID document missing so this security is not tradable. No error on the app. Their call center said our app is limited we encourage our customers to use Desktop!! Seriously? In this century? All their transfer needs to print manual forms, sign, scan or send to them via post. Just to link accounts you can't do it once you have used your email address. The lady on the phone suggested to open a new email address just for this. LOL Ridiculuos !! Normal ISA can be moved electronically but JISA can't why? Unfortunately that's their process. The form asks for exactly same details. Also Transferring SIPP is a nightmare. ORG211 is expensive but for now I would stick with them, they never hassled me with all this ridiculous processes. All in one I wouldn't even give 1 star to them. Their call center takes a long time to get through and no one has any idea what's going on, the standard answer is unfortunately that's our process we cant do anything about it.  I wouldn't suggest anyone to go to II, unless you have a lot of free time in your hand.
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