re: ORG17 home broadband offer through ORG137 expert.  The deal advertised is 21/m and ¬£75 cashback voucher. - Online only. '¬£16.84' ; Effective monthly cost for 18 months.  Apply by 28 Oct 2018  ¬£75 ORG92.co.uk Gift Card when you purchase Fibre Home Broadband deals (not available for upgrading customers) - ORG17  ORG17; Superfast 1 18 month contract; Online Only ;  New customers only  '¬£16.84' Effective monthly cost  This effective monthly cost is made up of: Costs added up: ¬£21.00/mth ORG128 Broadband line rental & payment Rewards taken off: ¬£75.00 one-off reward to claim from ORG128 Broadband   we have tried unsuccessfully for the last 2/3 days made an order only for it to be stopped at last moment by ORG128. The order is not completely processed and one is asked to call ORG128.  We have today with our colleagues at work made online applications for the deal above through the ORG128 website. Unfortunately, on every occasion the order is not completely processed by ORG128 and instead they are sending a message asking the proposed NEW customer to call a number.  when the customer calls the number the agent informs the customer  that as you have not completed online the offer is not valid to you as you have called us and you will have to pay an extra amount plus you will not get the ¬£75 cashback also.  This is quite outrageous as the ORG128 website is blocking customers from ordering the offer deal and the ORG128 is not processing the order through to completion.  This is very bad PR and mis-marketing to state the least. they will try and blame ORG137 expert and blame the website but ultimately they have marketed a product at a price and now it seems that ORG17 are not processing the orders from customers who order the deal.  have contacted ORG17 many times who state that its ORG600 that is offering the deal and they cant proceed...!  ORG17 have stated to contact ORG600 but to no avail. we have contacted  ORG600 but to no avail.  and ORG17 have stated via facebook that.... As this promotion is available through a third party Amir this isn't being ran through ourselves. The monthly cost of ¬£21 is available for existing customers only, however, the promotion states new customers only. This may be the reason why the orders are unable to be processed by ourselves. We recommend speaking with the promoter to discuss this further. Suzi  very confusing information provided by ORG17 staff indeed.
['staff-support.attitude-of-staff.-1', 'online-experience.app-website.-1', 'value.discounts-promotions.-1', 'company-brand.general-satisfaction.-1']