Having recently switched to a new ORG197 tariff with ORG600, I‚Äôve been well and truly stung. I switched to Energy Plus Protection Feb 2021v3 which included Home Care heating and boiler cover. I had  direct dealings with ORG197 regarding a complaint I raised. It came to light that our Smart Meter had stopped working several months ago, so our billing was wildly incorrect. Not U Switch‚Äôs fault but the alleged new cost was therefore inaccurate as it was based on incorrect usage figures. Anyway ... I cancelled my existing Home Care Cover direct debit. At no time did anyone from ORG600 tell me that I was not eligible for the included Home Care Package.  I received conflicting letters from ORG197; one on 29th January advising that they have cancelled my allegedly inclusive cover and one on 4th February welcoming me to the included Home Care package. I phoned ORG600 to check  and it was confirmed that I am NOT eligible. The proposed saving of the cost of the Hone Care element was the greater incentive to switch, so all in all very disappointing. I will however say the the switching process was very easy and well documented.
['purchase-booking-experience.ease-of-use.1', 'company-brand.general-satisfaction.-1']