Worst customer service ever... Metal plan my a.., they requested for my id (again) to be updated due to possible brexit, I did upload again my police issued ID and they suspended the account (with reasonable funds credited) until they review the documents, 3 days - 100+ messages - 20 app relogins later, the support team (or relevant department as they kept telling me) assured me it was fixed... Guess what ... Still blocked account... Even trying to close the account is a disaster..
['staff-support.attitude-of-staff.-1', 'account-management.account-access.-1', 'company-brand.competitor.-1', 'company-brand.general-satisfaction.-1']