Thank you to the customer service agent who, today, (sadly whose name I cannot recall) gave me some essential assistance and whose knowhow has helped me change my dual energy supplier.  I was most reluctant to change to DD, after years of making quarterly cash payments with ORG55 without incidence or any late payments. However, the only saving tariffs SP offers are to customers on DD. This means that SP is effectively excluding many people from accessing cheaper tariff rates. Amongst these are elderly, disabled, people as well as younger people or families on low incomes, or even those who simply do not wish to use this online service. Furthermore, within the documents explaining the new tariffs there is no mention of this DD exclusivity. Shame on them! They claim that this is not discrimination, but is very helpful to customers. Their reasoning does not make up for freedom of choice.  The ORG600 agent who helped me patiently explore the possibilities also emcouraged me to eventually consider trying DD, which I have done.  Thank you!
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