Loses all your details and requires you to set up a new account  again after every update. Despite being an online user for many years all data gone having used app. No support over weekends (Sunday) - the day people generally have time to use the app. Online help is like BT, you get passed around on the website without actually being able to get a number to talk to someone, rather having to open a new account again to fill out a form. Disappointing effort for 150 years of services ORG136’s.
['staff-support.attitude-of-staff.-1', 'account-management.account-access.-1', 'online-experience.app-website.-1', 'company-brand.general-satisfaction.-1']