I had a complaint that I hadn't received a reward for an insurance purchased. After to-ing and fro-ing it turns out I'd purchased through a different comparison site - awkward / embarrassing I know.  Amy from the customer service team dealt with the issue, quickly, effectively and always polite and concise in communications. Great work Amy - you've built my trust.  PS I've used them for other insurance and always been happy with the speed and efficiency (those 2-1 film vouchers are handy too!).
['value.discounts-promotions.1', 'staff-support.attitude-of-staff.1']