I had ordered shoes from ORG616 with the size UK 8 but I received totally different size.  I have received different size of pairs one pair size is UK 6 and another pair size is UK 5 and both of the pairs are for the left leg.  I have contacted ORG616 customer support and asked them for the solution but they want me to return the item. My problem in returning the item is: 1. Covid 19 situation and going to the local post office. 2. Currently I am in country Georgia not in USA and returning the item from here to the ORG616 warehouse in USA is more costly then the item itself. 3. I have to pay the shipping cost which is another additional extra cost for me and wait when the ORG616 will refund the money for shipping (which is higher than the shoes price itself) 4. Wait when the item will be returned in their warehouse which is around a month or 21 working day + Covid 19 situation can make  the wait time longer and after I will receive my money back. 5. All the above mentioned is happening because ORG616 just put totally different size, both pair different sizes and both pair are for the left leg.  I have told all of the above mentioned to the customer support team but their answer is that they are sorry for the happened but they cannot do anything I have to refund the item.   I  will just through this item to the trash because refunding of this item is more complicated and costly than not returning it at all.
['staff-support.attitude-of-staff.-1', 'purchase-booking-experience.ease-of-use.-1', 'value.price-value-for-money.-1', 'company-brand.general-satisfaction.-1']