Hello I’m extremely disappointed from the point of view that I renewed and bought my car insurance using your website,but their service is really bad sent them emails but no reply, Here’s one I sent to RCIB this morning, still no response.   Good morning ,  I’ve sent you the following email attached soon after I purchased the car insurance from you online on the 28th December  But clearly disappointed as I haven’t heard back from you at all regarding the email below, the money has been taken from my account without you answering my questions below, I’m not happy at all that you didn’t even have the courtesy to respond back, I shouldn’t be doing this during my holidays spoiling it if you answered back.   Also looking at the policy papers you sent me, it has a few mistakes  Firstly i bought the insurance since it was good price but also had £150 total excess ,however on your papers you sent me states compulsory excess £450 , please rectify that as it’s not correct. Secondly, it states Driver as a smoker, not correct, where did that come from ? Find as circled as attached please.   Therefore, I need your urgent attention and kind rectification of the above mistakes and answer to my email below dated 28.12.18  Looking forward to your prompt reply as clearly disappointed so far ,thanks.  Regards,  Raja
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