I started to shop online during this pandemic.  Right off the bat I had an issue with using my 10% off voucher.  So I thought that's fine I'll make the purchase and have them reimburse me the 10% off as both items I was purchasing were the last ones in my size. I purchased 2 items. Both were not good quality. I generally prefer to shop in person so I can properly check the quality and fit. I returned the items via the ORG616 prepaid shipping method, hermes.  And its been 20 days and no refund.  DO NOT shop online, I am currently scrambling to get my refund.  There online customer service is lacking as no one reads my messages correctly and I get a generic response.   It was my first time purchasing something online from ORG616 and it will be the last.  Very bad customer service.  I will stop buying from them instore also. I will spend my money on companies that care and cater to their customers. I will chase this until I get my money back.
['staff-support.attitude-of-staff.-1', 'online-experience.app-website.-1', 'company-brand.general-satisfaction.-1', 'company-brand.competitor.-1', 'value.discounts-promotions.-1']