Used them to switch electricity account. Promised a lower tariff that never happened. Also promised to look into it and call me back but they never did... Told me to phone the power supplier knowing it was impossible to get through. They then said they had a special number they could call and would get back to me again it never happened. Draw your own conclusion.
['staff-support.phone.-1', 'value.price-value-for-money.-1', 'company-brand.general-satisfaction.-1']