Having decided to change my gas and electricity supplier I used the ORG600 website to make comparisons which I found easy to use. A new tariff was selected and confirmation instantly followed ,  So far so good until ORG55 got hold of the information,  ORG55 put me on a different tariff not the one I had selected. After over an hour on the phone with ORG69 where I spoke to several different people I was told I) hold on whilst I check and after 5 mins later  was put back on the loop waiting to speak to an adviser I) there is no such tariff and ORG600 advertises things that don’t exist ( complete rubbish of course they don’t) and ORG600 had made a mistake .... which it had not ! iii) yes we do have that tariff but it can not be changed over the phone   In exasperation I rang ORG600 and spoke to Carl James , at last someone who knew what he has talking about . He very quickly established what the problem was. He told me what he was going to do in order to resolve it and how long this was likely to take . He confirmed what we had discussed by email.  Another email followed where he said I should see the new tariff on my ORG69  account by the end of today and sure enough it is there.   Thanks Carl and ORG600, ORG55 needs to employ people  like you, who know what good customer service is. ORG55 should also be very grateful to you because I was within a hair’s breadth of cancelling the switch and finding another company., which I would have done through ORG600
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