ORG92 customer service has gotten worse. Their drivers have, on several occasions, indicated that a package was delivered, even going so far as to take a picture, only to discover they lied about having made the delivery. I have gone through the very painful process of contacting them, only to get no resolution.   The most recent incident began April 14, 2020. I ordered birthday gifts for my great grandson in Houston area, whose birthday was May 6, 2020. ORG92 indicated the package (with picture) was delivered on April 17, 2020. I ordered birthday gifts early because I was unsure how fast deliveries could be made during Covid-19. Some items were delivered on 4/17/20, but my granddaughter just told me today that one large package didn't arrive until YESTERDAY, May 6th, on his actual birthday. I discovered this today when I called my granddaughter to ask how Jasai's 2nd birthday went and if he liked his gifts. That's when I was told the driver knocked on her door to give her the package.  You might say, "Well done! It arrived ON his birthday!" However, as I have said to ORG92 customer service, when the drivers lie about when packages are delivered, it could create a problem if the item was NEVER delivered. It has happened to me recently, with the USPS. ORG92 indicated that the item was delivered and yet my friend in Chicago has yet to receive the item. Dealing with the postal service is just as infuriating as dealing with ORG92's customer service. Your package never arrives and your are out of the price of your purchases.   ORG92 seems to go out of their way to make it near impossible to get customer service. I'm writing here because when I attempted to chat with ORG92's customer service, I was switched to something called Just Answer. For the price of a dollar (which they claim is refunded) you then wait for the system to match you with a lawyer (yes, that's right, a lawyer!) who will then call you or email you the answer to your question.  Has anyone any advice on how I can do an end run around the ORG92 obstacle course. I've tried their chat, they no longer answer their phones, I'm at a loss.
['staff-support.attitude-of-staff.-1', 'logistics-rides.speed.-1', 'company-brand.general-satisfaction.-1']