The new paperless return is a good initiative but creates an issue during a lockdown. I selected the closest drop-off carrier shop around my place to limit unnecessary movement in a pandemic time. The return machine was not working in the shop that I selected. Since, now, I cannot change the drop-off carrier, I had to walk all around London to find the exact drop-off carrier shop that has a working return machine. Just awful.  If ORG616 pretend to care so much about the planet, why keep using plastic bags for everything? Just ridiculous.
['company-brand.general-satisfaction.-1']