Update and it’s now 4 weeks and heard nothing. Received an energy bill for £188  for one months of energy whilst waiting for a switch that is not going to happen as I’ve received no paper work nothing! Lousy service! Will not be using your comparison again.   I thought this was a good website until I signed up to their cheap energy comparison service. Switched suppliers and have been told I should have heard back after three weeks...nothing! On top of that I tried to log on and had to reset my password, was sent blank emails with no log on reset. There is no consumer telephone number or email to contact them and I have given up. Their monthly emails might be thoughtful but won’t be using their energy club ever again. This is supposed to empower consumers but I didn’t feel empowered this time around. Please improve the service you provide. I am sure you are making lots of money from the website but leaving us consumers short changed!
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