The automated bed and breakfast service which allows clients to move shares from their dealing accounts to their ISA accounts has been suspended until further notice.The excuse is that many of HL staff are home working so I was advised to sell and reinvest the proceeds in.my ISA account.This suggestion misses the point of a bed and breakfast transaction which is to maintain ownership of the share and  avoid  CGT liability. I question  also why staff are being allowed to be less productive as a result of home working.This is another example of poor customer service or rather a lack of it on HL' s part whilst charging more than any of its rivals.
['staff-support.attitude-of-staff.-1', 'value.price-value-for-money.-1', 'company-brand.competitor.-1', 'company-brand.general-satisfaction.-1']