Terrible customer service, I brought an elemis face cream from them and had a really bad allergic reaction to it! I contacted elemis who where brilliant but said they could not refund me or replace with another cream as I brought it from ORG616. But because of consumer rights  they said ORG616 should refund or replace. However ORG616 have been a nightmare saying they will investigate and get back to me however they have not asked for the cream back to test or what the barcode or batch number it is? Not even what cream it is! It's been 3 weeks and nothing! No replies o my emails nothing. I have now opened a case with trading standards and will not been using them ever again! I have been a customer for over 15 years and order from them all the time but no more! Loyalty obviously isn't something they appericate from there customers.
['staff-support.attitude-of-staff.-1', 'staff-support.email.-1', 'company-brand.general-satisfaction.-1']