The truth is quite bad because I understand that with the problem of the covid-19 everything is more complicated to deliver shipments, but that it is waiting for a package that had to have arrived on April 28 and I received it yesterday on 13 May because I personally have contacted the carrier is laughable. I contacted ORG616 several times commenting on the problem that a shipment had been separated into two packages and that I was missing one, and they have not managed to manage it, more than 10 notices with their teleooeradoras and they opened an incident but they did not contact in this case with the transport company Mrw. I have also had another problem with Mrw with another company, but I called them and in less than a couple of hours they contacted Mrw and that carrier called me and brought me the order that was for food. With that carrier number I told him about my problem that 16 days had passed and he was able to make the problem easier for me, not by telling ORG616 to return my money nobody has contacted me.
['staff-support.attitude-of-staff.-1', 'staff-support.phone.-1', 'logistics-rides.speed.-1', 'company-brand.general-satisfaction.-1']