5 further days on and still no further reply after forwarding the enquiry directly as requested. Very poor service and costing me money all the time.  Email has now been sent again but I'm not expecting a response. Anyone reading this please don't be fooled by the deals as you'll end up in my position stuck in an expensive contract and now can't switch. In total limbo indefinitely. Disgraceful company. Martin Lewis ought to be ashamed to be associated with such a place.
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