Just spoke to a wonderful lady at ORG600 called JULIE.  She did everything for me!  She told me all my options and spent time explaining everything to me and answering all my queries.  She completed my online switch for me so effortlessly.  At my age it is so appreciated when someone is more kind than they need to be.  Thank you Julie and ORG600!!
['staff-support.attitude-of-staff.1', 'purchase-booking-experience.ease-of-use.1']