We booked a room for a few nights in Danang, and decided to stay a few more nights. We thought we booked a new room through ORG549 but the app had a technical difficulty (they double booked the room) and our booking was processing when we thought it was good. Turns out we didn't get the room and wound up checked out of our original room and sat for 2 hrs in the lobby trying to figure out what happened but kept being put on hold. We tried booking a new room and it wouldn't accept our payment.
['online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1']