I Join ORG685 in oct2019 since I made good money. But last month I noticed and there was two deal on my account I called straight way and guy did not listen keep sayng I placed deal, after one month later suddenly yesterday received email saying my account closed. I called customer service and they says they received email to close my account when challenging I did not send any request as it was live account and 9 deal was already active. ORG685 found out they received email from some unsolicited email address which not related to my account as well phone number provided was not registered on my account. Still, they have closed account and close all active deal make me loose more than £1500 in a day. I am calling and sending emails no help from them at all.  Can some one help me how to take this matter further. As going to take to court looks like they don't have proper complaint procedure. I ask to speak higher person no one available.
['staff-support.attitude-of-staff.-1', 'account-management.account-access.-1', 'staff-support.email.-1']