Great when it works, but terrible customer service - stupid "bot" initially does all in its power to frustrate you into going away, then if you ultimately get lucky and find a way to get in contact with a human, its very hit and miss. Overall, I'm rounding up from 2.5/5, to give a score of 3/5 here. Automated responses are not good enough, when people need help with their money!
['staff-support.attitude-of-staff.-1']