Horrible experience and the staff are incompetent, I have sent several emails and no one could answer a simple question as to why there is a delay with me getting my refund and if ORG616 changed their refund policy.  I have requested for a manager to contact me couple weeks ago and that was not done. I have sent 17 emails have been dealt with 8 staff members it has now gone over the "21 working day" period for refunds, this is nearing closer to a month and I am still yet so see what is owed to me. I have sent an email to customer service stating I will be taking legal action if the refund team has not emailed me proof they have processed the refund by a cut off time and as I still have not received anything you leave me no other option.  I should be sending you a bill on how much time I have wasted and chasing an ORG616 staff trying to chase up what is owed to me when you already have the item back in your possession. I was just getting the run around from the start.. train your staff so they know your procedures better.
['staff-support.attitude-of-staff.-1', 'staff-support.email.-1', 'company-brand.general-satisfaction.-1']