I have been trying to place an order for 3 hours. I thought it first was my payment but after calling my bank, they said It was on the ORG616 side. Went to website and they said I needed to download app and purchase there. Then I tried to use a gift card and they said I need to use website. Such a horrible experience. If my son didn’t really want what I purchased I would have stopped this chase 2.5 hours ago. So instead- I purchased through app and still have a gift card that I am going to have to figure out if/when/how to use.
['online-experience.app-website.-1', 'purchase-booking-experience.ease-of-use.-1', 'company-brand.general-satisfaction.-1']