{"action":"created","issue":{"url":"https://api.github.com/repos/zammad/zammad/issues/957","repository_url":"https://api.github.com/repos/zammad/zammad","labels_url":"https://api.github.com/repos/zammad/zammad/issues/957/labels{/name}","comments_url":"https://api.github.com/repos/zammad/zammad/issues/957/comments","events_url":"https://api.github.com/repos/zammad/zammad/issues/957/events","html_url":"https://github.com/zammad/zammad/issues/957","id":221979391,"number":957,"title":"Suggestion: More Efficient Use of Ticket Area","user":{"login":"AND51","id":26226303,"avatar_url":"https://avatars2.githubusercontent.com/u/26226303?v=3","gravatar_id":"","url":"https://api.github.com/users/AND51","html_url":"https://github.com/AND51","followers_url":"https://api.github.com/users/AND51/followers","following_url":"https://api.github.com/users/AND51/following{/other_user}","gists_url":"https://api.github.com/users/AND51/gists{/gist_id}","starred_url":"https://api.github.com/users/AND51/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/AND51/subscriptions","organizations_url":"https://api.github.com/users/AND51/orgs","repos_url":"https://api.github.com/users/AND51/repos","events_url":"https://api.github.com/users/AND51/events{/privacy}","received_events_url":"https://api.github.com/users/AND51/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":{"login":"mrflix","id":60777,"avatar_url":"https://avatars1.githubusercontent.com/u/60777?v=3","gravatar_id":"","url":"https://api.github.com/users/mrflix","html_url":"https://github.com/mrflix","followers_url":"https://api.github.com/users/mrflix/followers","following_url":"https://api.github.com/users/mrflix/following{/other_user}","gists_url":"https://api.github.com/users/mrflix/gists{/gist_id}","starred_url":"https://api.github.com/users/mrflix/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mrflix/subscriptions","organizations_url":"https://api.github.com/users/mrflix/orgs","repos_url":"https://api.github.com/users/mrflix/repos","events_url":"https://api.github.com/users/mrflix/events{/privacy}","received_events_url":"https://api.github.com/users/mrflix/received_events","type":"User","site_admin":false},"assignees":[{"login":"mrflix","id":60777,"avatar_url":"https://avatars1.githubusercontent.com/u/60777?v=3","gravatar_id":"","url":"https://api.github.com/users/mrflix","html_url":"https://github.com/mrflix","followers_url":"https://api.github.com/users/mrflix/followers","following_url":"https://api.github.com/users/mrflix/following{/other_user}","gists_url":"https://api.github.com/users/mrflix/gists{/gist_id}","starred_url":"https://api.github.com/users/mrflix/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mrflix/subscriptions","organizations_url":"https://api.github.com/users/mrflix/orgs","repos_url":"https://api.github.com/users/mrflix/repos","events_url":"https://api.github.com/users/mrflix/events{/privacy}","received_events_url":"https://api.github.com/users/mrflix/received_events","type":"User","site_admin":false}],"milestone":null,"comments":1,"created_at":"2017-04-15T23:35:24Z","updated_at":"2017-04-26T08:50:12Z","closed_at":null,"body":"<!--\r\nHi there - thanks for filling an issue. Please ensure the following things before creating an issue - thank you! 🤓\r\n\r\n- Search existing issues and the CHANGELOG.md for your issue - there might be a solution already\r\n- Make sure to use the latest version of Zammad if possible\r\n- Add the `log/production.log` file from your system. Attention: Make sure no confidential data is in it!\r\n- Please write the issue in english\r\n\r\n* The upper textblock will be removed automatically when you submit your issue *\r\n-->\r\n\r\n### Infos:\r\n\r\n* Used Zammad version: 1.4.x\r\n* Operating system: hosted at zammad.com\r\n* Browser + version: Vivaldi 1.8\r\n\r\n\r\n\r\nFirst, consider this a suggestion or question. This issue depends on one's personal prefences and from the opinions of the Zammad team and other people who might tell us their opinion here.\r\n\r\nIn my opinion, Zammad could use the ticket area much more efficient. The tickets should be rendered wider. Look at this screenshot. The blue squares are unused and blank space. Even flipping the right sidepane away does not make the messages wider. Why do we have 16:9 widescreen monitors then?\r\n\r\n![screenshot-2017-04-16-010438](https://cloud.githubusercontent.com/assets/26226303/25067397/9c4332be-2242-11e7-8b5e-567699138ca1.png)\r\n\r\nPro: The design looks highly slick and clean.\r\n\r\nCon: At every longer message you must click \"show more\". This would not be neccessary, if the unused area would be used, too. More space allows to render more text. Especially when you have to work on an older ticket, where you must re-read the whole conversation to get familiar with the topic again, you must click \"show more\" at every message. Other cases might be for example, if you are a technical company (hosting provider) and you share programming code with your customers. Messages can get large very quickly.\r\n\r\nI don't know your texts and use cases. But in my Zammad, tickets and messages are longer on average. It reduces my efficiency when reading whole conversations and clicking a lot of \"show more\" links. In other applications like Roundcube/Rainloop, YouTrack, Confluence, etc. you do not have to click \"show more\" every time. Instead, you get the full text immediately.\r\nTherefore, I would like to hear other opinions. I do not want this to be implemented, because I am the only one. I want this to be implemented if other people like this idea and it Zammad-team approves it. So, what are your experiences and preferences? "},"comment":{"url":"https://api.github.com/repos/zammad/zammad/issues/comments/297300105","html_url":"https://github.com/zammad/zammad/issues/957#issuecomment-297300105","issue_url":"https://api.github.com/repos/zammad/zammad/issues/957","id":297300105,"user":{"login":"martini","id":110226,"avatar_url":"https://avatars3.githubusercontent.com/u/110226?v=3","gravatar_id":"","url":"https://api.github.com/users/martini","html_url":"https://github.com/martini","followers_url":"https://api.github.com/users/martini/followers","following_url":"https://api.github.com/users/martini/following{/other_user}","gists_url":"https://api.github.com/users/martini/gists{/gist_id}","starred_url":"https://api.github.com/users/martini/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/martini/subscriptions","organizations_url":"https://api.github.com/users/martini/orgs","repos_url":"https://api.github.com/users/martini/repos","events_url":"https://api.github.com/users/martini/events{/privacy}","received_events_url":"https://api.github.com/users/martini/received_events","type":"User","site_admin":false},"created_at":"2017-04-26T08:50:12Z","updated_at":"2017-04-26T08:50:12Z","body":"@mrflix any feedback?"}}
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