{"action":"created","issue":{"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/522","repository_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3","labels_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/522/labels{/name}","comments_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/522/comments","events_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/522/events","html_url":"https://github.com/nasa/edsc-search-test-config-3/issues/522","id":283740274,"number":522,"title":"EDSC-1156: Error retrieving options on Data Access page (Earthdata Search) ","user":{"login":"earthdata-tasktop","id":29754283,"avatar_url":"https://avatars2.githubusercontent.com/u/29754283?v=4","gravatar_id":"","url":"https://api.github.com/users/earthdata-tasktop","html_url":"https://github.com/earthdata-tasktop","followers_url":"https://api.github.com/users/earthdata-tasktop/followers","following_url":"https://api.github.com/users/earthdata-tasktop/following{/other_user}","gists_url":"https://api.github.com/users/earthdata-tasktop/gists{/gist_id}","starred_url":"https://api.github.com/users/earthdata-tasktop/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/earthdata-tasktop/subscriptions","organizations_url":"https://api.github.com/users/earthdata-tasktop/orgs","repos_url":"https://api.github.com/users/earthdata-tasktop/repos","events_url":"https://api.github.com/users/earthdata-tasktop/events{/privacy}","received_events_url":"https://api.github.com/users/earthdata-tasktop/received_events","type":"User","site_admin":false},"labels":[{"id":778954772,"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/labels/bug","name":"bug","color":"ee0701","default":true}],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":28,"created_at":"2017-12-21T00:52:05Z","updated_at":"2017-12-26T16:46:03Z","closed_at":"2017-12-21T00:52:06Z","author_association":"COLLABORATOR","body":"**ESD Originated Ticket**\n\nError retrieving options on Data Access page  \nOriginal Reporter: amy.steiker  \nI am receiving an error (\"Error retrieving options There was a problem completing the request Retry\") when reaching the Data Access page for some collections, including MOD10A1 v6, SPL3SMP v3, and SPL2SMP v2 (see attached screenshot). I can reproduce this issue in both Chrome and Safari and on two separate computers. However, all other collections and versions seem to work for me. I created a new Earthdata Login account and the problematic collections are now working, so this seems specific to my original Earthdata login account (username = amy.steiker).\n\nSPL3SMP example:  \n[https://search.earthdata.nasa.gov/data/configure?p=C1236303843-NSIDC_ECS&amp;tl=1455554807!4!!&amp;q=spl3smp&amp;sgd=G1295203227-NSIDC_ECS&amp;back=%2Fsearch%2Fgranules](https://search.earthdata.nasa.gov/data/configure?p=C1236303843-NSIDC_ECS&tl=1455554807!4!!&q=spl3smp&sgd=G1295203227-NSIDC_ECS&back=%2Fsearch%2Fgranules)\n\nThis could be related to EDSC-1153"},"comment":{"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/comments/353988331","html_url":"https://github.com/nasa/edsc-search-test-config-3/issues/522#issuecomment-353988331","issue_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/522","id":353988331,"user":{"login":"earthdata-tasktop","id":29754283,"avatar_url":"https://avatars2.githubusercontent.com/u/29754283?v=4","gravatar_id":"","url":"https://api.github.com/users/earthdata-tasktop","html_url":"https://github.com/earthdata-tasktop","followers_url":"https://api.github.com/users/earthdata-tasktop/followers","following_url":"https://api.github.com/users/earthdata-tasktop/following{/other_user}","gists_url":"https://api.github.com/users/earthdata-tasktop/gists{/gist_id}","starred_url":"https://api.github.com/users/earthdata-tasktop/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/earthdata-tasktop/subscriptions","organizations_url":"https://api.github.com/users/earthdata-tasktop/orgs","repos_url":"https://api.github.com/users/earthdata-tasktop/repos","events_url":"https://api.github.com/users/earthdata-tasktop/events{/privacy}","received_events_url":"https://api.github.com/users/earthdata-tasktop/received_events","type":"User","site_admin":false},"created_at":"2017-12-26T16:46:03Z","updated_at":"2017-12-26T16:46:03Z","author_association":"COLLABORATOR","body":"(Comment from Amy Steiker):\n\nVerified in UAT testing the data access page of SPL1CTB v3, SPL2SMP v3, SPL3SMP v3 and MOD10A1 v6. The data access page loads successfully in all cases; however I receive a 500 error once I submit an ESI request. I believe this is a separate issue ([https://bugs.earthdata.nasa.gov/browse/EDSC-1199](https://bugs.earthdata.nasa.gov/browse/EDSC-1199) and/or [https://bugs.earthdata.nasa.gov/browse/EDSC-1209](https://bugs.earthdata.nasa.gov/browse/EDSC-1209)) so I still went ahead and verified this bug fix.\n\n"}}
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