{"action":"opened","issue":{"url":"https://api.github.com/repos/zammad/zammad/issues/1576","repository_url":"https://api.github.com/repos/zammad/zammad","labels_url":"https://api.github.com/repos/zammad/zammad/issues/1576/labels{/name}","comments_url":"https://api.github.com/repos/zammad/zammad/issues/1576/comments","events_url":"https://api.github.com/repos/zammad/zammad/issues/1576/events","html_url":"https://github.com/zammad/zammad/issues/1576","id":267779950,"number":1576,"title":"Some doubts in Zammad's configuration","user":{"login":"gueeme","id":19538568,"avatar_url":"https://avatars1.githubusercontent.com/u/19538568?v=4","gravatar_id":"","url":"https://api.github.com/users/gueeme","html_url":"https://github.com/gueeme","followers_url":"https://api.github.com/users/gueeme/followers","following_url":"https://api.github.com/users/gueeme/following{/other_user}","gists_url":"https://api.github.com/users/gueeme/gists{/gist_id}","starred_url":"https://api.github.com/users/gueeme/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/gueeme/subscriptions","organizations_url":"https://api.github.com/users/gueeme/orgs","repos_url":"https://api.github.com/users/gueeme/repos","events_url":"https://api.github.com/users/gueeme/events{/privacy}","received_events_url":"https://api.github.com/users/gueeme/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2017-10-23T18:59:32Z","updated_at":"2017-10-23T18:59:32Z","closed_at":null,"author_association":"NONE","body":"\r\n### Infos:\r\n\r\n* Used Zammad version: 2.0.x\r\n* Used Zammad installation source: (source, package, ...) Package\r\n* Operating system: Ubuntu 16.04 LTS\r\n* Browser + version: Chrome 62.0\r\n\r\nI have some doubts about Zammad's management:\r\n\r\n1- Is it possible to modify and delete the ticket status?\r\n2- Can I create sub groups to separate the services that will be served?\r\n3 - Automatically assign the call to the agent that modifies the state of it?\r\n4- Disable the option to create client in the opening of the call?\r\n5- Change colors of the backuground and logo next to the search field?\r\n6- Remove the Received Call, Outbound Call, Send Mail, and leave only one default fields?\r\n\r\nI am very grateful if you can clarify these doubts.\r\n\r\nThanks and congratulations for the excellent system.\r\n"}}
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