{"action":"created","issue":{"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/247","repository_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3","labels_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/247/labels{/name}","comments_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/247/comments","events_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/247/events","html_url":"https://github.com/nasa/edsc-search-test-config-3/issues/247","id":283726889,"number":247,"title":"EDSC-785: EDSC orders not reaching NSIDC (Earthdata Search) ","user":{"login":"earthdata-tasktop","id":29754283,"avatar_url":"https://avatars2.githubusercontent.com/u/29754283?v=4","gravatar_id":"","url":"https://api.github.com/users/earthdata-tasktop","html_url":"https://github.com/earthdata-tasktop","followers_url":"https://api.github.com/users/earthdata-tasktop/followers","following_url":"https://api.github.com/users/earthdata-tasktop/following{/other_user}","gists_url":"https://api.github.com/users/earthdata-tasktop/gists{/gist_id}","starred_url":"https://api.github.com/users/earthdata-tasktop/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/earthdata-tasktop/subscriptions","organizations_url":"https://api.github.com/users/earthdata-tasktop/orgs","repos_url":"https://api.github.com/users/earthdata-tasktop/repos","events_url":"https://api.github.com/users/earthdata-tasktop/events{/privacy}","received_events_url":"https://api.github.com/users/earthdata-tasktop/received_events","type":"User","site_admin":false},"labels":[{"id":778954772,"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/labels/bug","name":"bug","color":"ee0701","default":true}],"state":"closed","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":14,"created_at":"2017-12-20T23:27:52Z","updated_at":"2017-12-26T19:34:58Z","closed_at":"2017-12-20T23:27:53Z","author_association":"COLLABORATOR","body":"**ESD Originated Ticket**\n\nEDSC orders not reaching NSIDC  \nOriginal Reporter: bookerl  \nSome user orders from Earthdata Search are not reaching NSIDC to be fulfilled, but information presented to the user suggests that the order was successfully placed. We do not know how frequently this problem has occurred, but we do know that it appears to have impacted a few users.\n\nNSIDC was recently contacted by a user that placed an order through Earthdata Search but never received an email with the data. He sent a screenshot showing that he reached the \"Success!\" screen.\n\nOur Data Operations group has looked in to it and found that the user's orders are in the \"NOT_VALIDATED\" state. A check through older orders shows this behavior for 3 different users. We have no information about these users except for their URS user name. It looks as though the user information is not getting passed to ECHO and so the order doesn't actually get submitted. That's what it looks like on our end, but we're not really sure what is actually happening."},"comment":{"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/comments/354004890","html_url":"https://github.com/nasa/edsc-search-test-config-3/issues/247#issuecomment-354004890","issue_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/247","id":354004890,"user":{"login":"earthdata-tasktop","id":29754283,"avatar_url":"https://avatars2.githubusercontent.com/u/29754283?v=4","gravatar_id":"","url":"https://api.github.com/users/earthdata-tasktop","html_url":"https://github.com/earthdata-tasktop","followers_url":"https://api.github.com/users/earthdata-tasktop/followers","following_url":"https://api.github.com/users/earthdata-tasktop/following{/other_user}","gists_url":"https://api.github.com/users/earthdata-tasktop/gists{/gist_id}","starred_url":"https://api.github.com/users/earthdata-tasktop/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/earthdata-tasktop/subscriptions","organizations_url":"https://api.github.com/users/earthdata-tasktop/orgs","repos_url":"https://api.github.com/users/earthdata-tasktop/repos","events_url":"https://api.github.com/users/earthdata-tasktop/events{/privacy}","received_events_url":"https://api.github.com/users/earthdata-tasktop/received_events","type":"User","site_admin":false},"created_at":"2017-12-26T19:34:58Z","updated_at":"2017-12-26T19:34:58Z","author_association":"COLLABORATOR","body":"(Comment from Patrick Quinn):\n\nERB approved by email\n\n"}}
{"actor":{"display_login":"earthdata-tasktop"}}