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You can read more about this in the [Authenticating users](/guide/authenticating-users/) section.\n \n-## Alternate Channels\n+## Continuing the conversation\n \n-The Web Messenger supports the ability for users to find and reach out to you on any channel you support.\n-In order to offer additional channels, simply integrate with whichever [messaging channel](https://app.smooch.io/integrations/categories/customer-channels) you please and it will automatically be added to the list.\n+The Web Messenger supports the ability for users to continue the conversation they started on the app of their choosing.\n+After sending their first message, they will be prompted to be notified inside other apps when they get a reply.\n+This takes pressure off of the business to reply instantly and allows the user to close their browser session without having to worry about getting a response.\n \n-<span class=\"half-width-img\">![Alternate Channels](/images/alternate_channels.png)</span>\n+<span class=\"third-width-img\">![Be Notified Inside Other Apps](/images/be_notified_other_apps.png)</span>\n \n-<span class=\"half-width-img\">![SMS Page](/images/sms.png)</span>\n+For example, if a user visits your site and would like to close the tab, they can choose to 'Send to Messenger'. This will connect their conversation to Facebook Messenger and allow them to close the tab and move on.\n \n-## User linking\n+<span class=\"third-width-img\">![Send to Messenger](/images/send_to_messenger.png)</span>\n \n-If a user starts chatting with you and would like to continue the chat on another messaging channel such as Facebook Messenger, they will have the option to link their Facebook account and continue that same conversation.\n+When you reply to your user, Smooch will intelligently detect which messaging channel they most recently used and make sure that they don't get spammed with push notifications if they elect to be notified on  multiple messaging channels.\n+The current supported list of notifiable channels is as follows:\n \n-These conversations will be merged automatically, allowing you to reply to the customer from the same thread wherever they choose.\n-When you reply to your user, Smooch will intelligently detect which messaging channel they most recently used and make sure that a user doesn't get spammed with push notifications if they happen to have multiple messaging channels linked.\n+- Facebook Messenger\n+- Twilio\n+- MessageBird\n+- Mailgun\n+- WeChat\n+- Telegram\n \n-For example, if a user visits your site and would like to close the tab, they can choose to 'Send to Messenger'. 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