{"action":"created","issue":{"url":"https://api.github.com/repos/SythilTech/Odoo9/issues/16","repository_url":"https://api.github.com/repos/SythilTech/Odoo9","labels_url":"https://api.github.com/repos/SythilTech/Odoo9/issues/16/labels{/name}","comments_url":"https://api.github.com/repos/SythilTech/Odoo9/issues/16/comments","events_url":"https://api.github.com/repos/SythilTech/Odoo9/issues/16/events","html_url":"https://github.com/SythilTech/Odoo9/issues/16","id":201300866,"number":16,"title":"support follow after email creation","user":{"login":"ericzen","id":16808444,"avatar_url":"https://avatars.githubusercontent.com/u/16808444?v=3","gravatar_id":"","url":"https://api.github.com/users/ericzen","html_url":"https://github.com/ericzen","followers_url":"https://api.github.com/users/ericzen/followers","following_url":"https://api.github.com/users/ericzen/following{/other_user}","gists_url":"https://api.github.com/users/ericzen/gists{/gist_id}","starred_url":"https://api.github.com/users/ericzen/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ericzen/subscriptions","organizations_url":"https://api.github.com/users/ericzen/orgs","repos_url":"https://api.github.com/users/ericzen/repos","events_url":"https://api.github.com/users/ericzen/events{/privacy}","received_events_url":"https://api.github.com/users/ericzen/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":9,"created_at":"2017-01-17T14:27:03Z","updated_at":"2017-01-23T08:35:08Z","closed_at":null,"body":"I've made new tests and this is the results :\r\n\r\n1 - When you create a support on website, you can input description and subject. This is not the case if you create it directely in odoo in Sales/Tickets Support/ Customer support.\r\nWhen you create this support on website, the user who create the demand, received a confirmation mail. If you change the category, users associated to the category received an email.\r\n\r\n2 - If you receive a mail to open automaticaly a new support, the customer don't received a confirmation mail. No message in Settings/Technical/mail. So no action by odoo.\r\nIf you defined a default parameter for Category, this value is associated to the support ticket when you received the mail but no mail was transfered to users associated to the category. No message in Settings/Technical/mail.\r\n\r\n3 - ever the same question about sequence number for ticket.\r\n\r\nThanks for your help"},"comment":{"url":"https://api.github.com/repos/SythilTech/Odoo9/issues/comments/274427566","html_url":"https://github.com/SythilTech/Odoo9/issues/16#issuecomment-274427566","issue_url":"https://api.github.com/repos/SythilTech/Odoo9/issues/16","id":274427566,"user":{"login":"ericzen","id":16808444,"avatar_url":"https://avatars.githubusercontent.com/u/16808444?v=3","gravatar_id":"","url":"https://api.github.com/users/ericzen","html_url":"https://github.com/ericzen","followers_url":"https://api.github.com/users/ericzen/followers","following_url":"https://api.github.com/users/ericzen/following{/other_user}","gists_url":"https://api.github.com/users/ericzen/gists{/gist_id}","starred_url":"https://api.github.com/users/ericzen/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/ericzen/subscriptions","organizations_url":"https://api.github.com/users/ericzen/orgs","repos_url":"https://api.github.com/users/ericzen/repos","events_url":"https://api.github.com/users/ericzen/events{/privacy}","received_events_url":"https://api.github.com/users/ericzen/received_events","type":"User","site_admin":false},"created_at":"2017-01-23T08:35:08Z","updated_at":"2017-01-23T08:35:08Z","body":"Ok for upgrade. that's work !"}}
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