{"action":"created","issue":{"url":"https://api.github.com/repos/RocketChat/Rocket.Chat/issues/5406","repository_url":"https://api.github.com/repos/RocketChat/Rocket.Chat","labels_url":"https://api.github.com/repos/RocketChat/Rocket.Chat/issues/5406/labels{/name}","comments_url":"https://api.github.com/repos/RocketChat/Rocket.Chat/issues/5406/comments","events_url":"https://api.github.com/repos/RocketChat/Rocket.Chat/issues/5406/events","html_url":"https://github.com/RocketChat/Rocket.Chat/issues/5406","id":198529747,"number":5406,"title":"UX Improvement - No visible notification or exception when failed upload exceeds max size","user":{"login":"alexmarkley","id":1566468,"avatar_url":"https://avatars.githubusercontent.com/u/1566468?v=3","gravatar_id":"","url":"https://api.github.com/users/alexmarkley","html_url":"https://github.com/alexmarkley","followers_url":"https://api.github.com/users/alexmarkley/followers","following_url":"https://api.github.com/users/alexmarkley/following{/other_user}","gists_url":"https://api.github.com/users/alexmarkley/gists{/gist_id}","starred_url":"https://api.github.com/users/alexmarkley/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/alexmarkley/subscriptions","organizations_url":"https://api.github.com/users/alexmarkley/orgs","repos_url":"https://api.github.com/users/alexmarkley/repos","events_url":"https://api.github.com/users/alexmarkley/events{/privacy}","received_events_url":"https://api.github.com/users/alexmarkley/received_events","type":"User","site_admin":false},"labels":[{"id":261770979,"url":"https://api.github.com/repos/RocketChat/Rocket.Chat/labels/feat:%20file%20sharing","name":"feat: file sharing","color":"207de5","default":false},{"id":253860229,"url":"https://api.github.com/repos/RocketChat/Rocket.Chat/labels/subj:%20ui/ux","name":"subj: ui/ux","color":"5319e7","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":1,"created_at":"2017-01-03T17:49:52Z","updated_at":"2017-01-10T01:03:54Z","closed_at":null,"body":"Your Rocket.Chat version: 0.48.2 (hosted rocket.chat)\r\n\r\nUnder certain circumstances (we haven't yet determined which) Rocket Chat fails to upload certain media and displays no feedback in response:\r\n- Nothing appears in the room.\r\n- No error message appears on the screen.\r\n- Nothing appears in the logs at Administration > View Logs\r\n\r\nThe media which fails to upload includes:\r\n- All videos. (This includes the videos which have been trimmed/recompressed by the mobile app. After the video chooser and the \"Upload file?\" dialog, nothing happens.\r\n- Some pictures. (We have no idea what triggers this. Some photos will upload and some will not. It doesn't appear to relate to file size, because some larger photos will upload and some smaller photos will not.)\r\n\r\nThe affected clients:\r\n- Web and iOS. (Unsure about Android as of right now.)\r\n\r\nThis is effectively a critical issue for us, because we are an entertainment group and we need to collaborate via images and snippets of video."},"comment":{"url":"https://api.github.com/repos/RocketChat/Rocket.Chat/issues/comments/271456761","html_url":"https://github.com/RocketChat/Rocket.Chat/issues/5406#issuecomment-271456761","issue_url":"https://api.github.com/repos/RocketChat/Rocket.Chat/issues/5406","id":271456761,"user":{"login":"RichardFoxworthy","id":1432373,"avatar_url":"https://avatars.githubusercontent.com/u/1432373?v=3","gravatar_id":"","url":"https://api.github.com/users/RichardFoxworthy","html_url":"https://github.com/RichardFoxworthy","followers_url":"https://api.github.com/users/RichardFoxworthy/followers","following_url":"https://api.github.com/users/RichardFoxworthy/following{/other_user}","gists_url":"https://api.github.com/users/RichardFoxworthy/gists{/gist_id}","starred_url":"https://api.github.com/users/RichardFoxworthy/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/RichardFoxworthy/subscriptions","organizations_url":"https://api.github.com/users/RichardFoxworthy/orgs","repos_url":"https://api.github.com/users/RichardFoxworthy/repos","events_url":"https://api.github.com/users/RichardFoxworthy/events{/privacy}","received_events_url":"https://api.github.com/users/RichardFoxworthy/received_events","type":"User","site_admin":false},"created_at":"2017-01-10T01:03:54Z","updated_at":"2017-01-10T01:03:54Z","body":"I've just experienced this same bug - pics taken on mobile phone silently failed to upload.\r\n\r\nWe've increased the max filesize to 5MB mitigate the problem. Newly taken pics do now upload successfully, but the original image files that failed to upload the first time still cannot be uploaded from the phone's file library. \r\n\r\nAny ideas how to enable upload for those previously failed files?"}}
{"actor":{"display_login":"RichardFoxworthy"}}