{"action":"opened","issue":{"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/7636","repository_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues","labels_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/7636/labels{/name}","comments_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/7636/comments","events_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/7636/events","html_url":"https://github.com/ContinuumIO/anaconda-issues/issues/7636","id":279226080,"number":7636,"title":"Navigator Error","user":{"login":"silvialuu","id":32725305,"avatar_url":"https://avatars3.githubusercontent.com/u/32725305?v=4","gravatar_id":"","url":"https://api.github.com/users/silvialuu","html_url":"https://github.com/silvialuu","followers_url":"https://api.github.com/users/silvialuu/followers","following_url":"https://api.github.com/users/silvialuu/following{/other_user}","gists_url":"https://api.github.com/users/silvialuu/gists{/gist_id}","starred_url":"https://api.github.com/users/silvialuu/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/silvialuu/subscriptions","organizations_url":"https://api.github.com/users/silvialuu/orgs","repos_url":"https://api.github.com/users/silvialuu/repos","events_url":"https://api.github.com/users/silvialuu/events{/privacy}","received_events_url":"https://api.github.com/users/silvialuu/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2017-12-05T02:44:59Z","updated_at":"2017-12-05T02:44:59Z","closed_at":null,"author_association":"NONE","body":"## Main error\r\nAn unexpected error occurred on Navigator start-up<br>psutil.AccessDenied (pid=496)\r\n## Traceback\r\n```\r\nTraceback (most recent call last):\r\n  File \"/Users/ZIYU/anaconda/lib/python3.6/site-packages/psutil/_psosx.py\", line 293, in wrapper\r\n    return fun(self, *args, **kwargs)\r\n  File \"/Users/ZIYU/anaconda/lib/python3.6/site-packages/psutil/_psosx.py\", line 356, in cmdline\r\n    return cext.proc_cmdline(self.pid)\r\nPermissionError: [Errno 13] Permission denied\r\n\r\nDuring handling of the above exception, another exception occurred:\r\n\r\nTraceback (most recent call last):\r\n  File \"/Users/ZIYU/anaconda/lib/python3.6/site-packages/anaconda_navigator/exceptions.py\", line 75, in exception_handler\r\n    return_value = func(*args, **kwargs)\r\n  File \"/Users/ZIYU/anaconda/lib/python3.6/site-packages/anaconda_navigator/app/start.py\", line 108, in start_app\r\n    if misc.load_pid() is None:  # A stale lock might be around\r\n  File \"/Users/ZIYU/anaconda/lib/python3.6/site-packages/anaconda_navigator/utils/misc.py\", line 384, in load_pid\r\n    cmds = process.cmdline()\r\n  File \"/Users/ZIYU/anaconda/lib/python3.6/site-packages/psutil/__init__.py\", line 701, in cmdline\r\n    return self._proc.cmdline()\r\n  File \"/Users/ZIYU/anaconda/lib/python3.6/site-packages/psutil/_psosx.py\", line 306, in wrapper\r\n    raise AccessDenied(self.pid, self._name)\r\npsutil.AccessDenied: psutil.AccessDenied (pid=496)\r\n\r\n```\r\n## System information\r\n```\r\npython: 3.6.1\r\nlanguage: en\r\nos: Darwin;15.6.0;Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64;x86_64;i386\r\nversion: 1.6.2\r\nplatform: osx-64\r\nqt: 5.6.2\r\npyqt: 5.6.0\r\nconda: 4.3.21\r\n```\r\n"}}
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