{"action":"created","issue":{"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4517","repository_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues","labels_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4517/labels{/name}","comments_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4517/comments","events_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4517/events","html_url":"https://github.com/ContinuumIO/anaconda-issues/issues/4517","id":251889464,"number":4517,"title":"Navigator Error","user":{"login":"kilonzi","id":9586665,"avatar_url":"https://avatars2.githubusercontent.com/u/9586665?v=4","gravatar_id":"","url":"https://api.github.com/users/kilonzi","html_url":"https://github.com/kilonzi","followers_url":"https://api.github.com/users/kilonzi/followers","following_url":"https://api.github.com/users/kilonzi/following{/other_user}","gists_url":"https://api.github.com/users/kilonzi/gists{/gist_id}","starred_url":"https://api.github.com/users/kilonzi/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/kilonzi/subscriptions","organizations_url":"https://api.github.com/users/kilonzi/orgs","repos_url":"https://api.github.com/users/kilonzi/repos","events_url":"https://api.github.com/users/kilonzi/events{/privacy}","received_events_url":"https://api.github.com/users/kilonzi/received_events","type":"User","site_admin":false},"labels":[{"id":355353255,"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/labels/pkg:navigator","name":"pkg:navigator","color":"fbca04","default":false},{"id":49358739,"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/labels/reso:duplicate","name":"reso:duplicate","color":"1d76db","default":false}],"state":"open","locked":false,"assignee":{"login":"goanpeca","id":3627835,"avatar_url":"https://avatars3.githubusercontent.com/u/3627835?v=4","gravatar_id":"","url":"https://api.github.com/users/goanpeca","html_url":"https://github.com/goanpeca","followers_url":"https://api.github.com/users/goanpeca/followers","following_url":"https://api.github.com/users/goanpeca/following{/other_user}","gists_url":"https://api.github.com/users/goanpeca/gists{/gist_id}","starred_url":"https://api.github.com/users/goanpeca/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/goanpeca/subscriptions","organizations_url":"https://api.github.com/users/goanpeca/orgs","repos_url":"https://api.github.com/users/goanpeca/repos","events_url":"https://api.github.com/users/goanpeca/events{/privacy}","received_events_url":"https://api.github.com/users/goanpeca/received_events","type":"User","site_admin":false},"assignees":[{"login":"goanpeca","id":3627835,"avatar_url":"https://avatars3.githubusercontent.com/u/3627835?v=4","gravatar_id":"","url":"https://api.github.com/users/goanpeca","html_url":"https://github.com/goanpeca","followers_url":"https://api.github.com/users/goanpeca/followers","following_url":"https://api.github.com/users/goanpeca/following{/other_user}","gists_url":"https://api.github.com/users/goanpeca/gists{/gist_id}","starred_url":"https://api.github.com/users/goanpeca/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/goanpeca/subscriptions","organizations_url":"https://api.github.com/users/goanpeca/orgs","repos_url":"https://api.github.com/users/goanpeca/repos","events_url":"https://api.github.com/users/goanpeca/events{/privacy}","received_events_url":"https://api.github.com/users/goanpeca/received_events","type":"User","site_admin":false}],"milestone":null,"comments":0,"created_at":"2017-08-22T09:13:03Z","updated_at":"2017-08-22T09:13:17Z","closed_at":null,"body":"## Main error\r\nAn unexpected error occurred on Navigator start-up<br>psutil.AccessDenied (pid=563)\r\n## Traceback\r\n```\r\nTraceback (most recent call last):\r\n  File \"/Users/johnkitonyo/anaconda/lib/python3.6/site-packages/psutil/_psosx.py\", line 293, in wrapper\r\n    return fun(self, *args, **kwargs)\r\n  File \"/Users/johnkitonyo/anaconda/lib/python3.6/site-packages/psutil/_psosx.py\", line 356, in cmdline\r\n    return cext.proc_cmdline(self.pid)\r\nPermissionError: [Errno 13] Permission denied\r\n\r\nDuring handling of the above exception, another exception occurred:\r\n\r\nTraceback (most recent call last):\r\n  File \"/Users/johnkitonyo/anaconda/lib/python3.6/site-packages/anaconda_navigator/exceptions.py\", line 75, in exception_handler\r\n    return_value = func(*args, **kwargs)\r\n  File \"/Users/johnkitonyo/anaconda/lib/python3.6/site-packages/anaconda_navigator/app/start.py\", line 108, in start_app\r\n    if misc.load_pid() is None:  # A stale lock might be around\r\n  File \"/Users/johnkitonyo/anaconda/lib/python3.6/site-packages/anaconda_navigator/utils/misc.py\", line 384, in load_pid\r\n    cmds = process.cmdline()\r\n  File \"/Users/johnkitonyo/anaconda/lib/python3.6/site-packages/psutil/__init__.py\", line 701, in cmdline\r\n    return self._proc.cmdline()\r\n  File \"/Users/johnkitonyo/anaconda/lib/python3.6/site-packages/psutil/_psosx.py\", line 306, in wrapper\r\n    raise AccessDenied(self.pid, self._name)\r\npsutil.AccessDenied: psutil.AccessDenied (pid=563)\r\n\r\n```\r\n## System information\r\n```\r\npython: 3.6.1\r\nlanguage: en\r\nos: Darwin;16.7.0;Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64;x86_64;i386\r\nversion: 1.6.2\r\nplatform: osx-64\r\nqt: 5.6.2\r\npyqt: 5.6.0\r\nconda: 4.3.21\r\n```\r\n"},"comment":{"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/comments/323967700","html_url":"https://github.com/ContinuumIO/anaconda-issues/issues/4517#issuecomment-323967700","issue_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4517","id":323967700,"user":{"login":"goanpeca","id":3627835,"avatar_url":"https://avatars3.githubusercontent.com/u/3627835?v=4","gravatar_id":"","url":"https://api.github.com/users/goanpeca","html_url":"https://github.com/goanpeca","followers_url":"https://api.github.com/users/goanpeca/followers","following_url":"https://api.github.com/users/goanpeca/following{/other_user}","gists_url":"https://api.github.com/users/goanpeca/gists{/gist_id}","starred_url":"https://api.github.com/users/goanpeca/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/goanpeca/subscriptions","organizations_url":"https://api.github.com/users/goanpeca/orgs","repos_url":"https://api.github.com/users/goanpeca/repos","events_url":"https://api.github.com/users/goanpeca/events{/privacy}","received_events_url":"https://api.github.com/users/goanpeca/received_events","type":"User","site_admin":false},"created_at":"2017-08-22T09:13:17Z","updated_at":"2017-08-22T09:13:17Z","body":"**See Issue #1984 for more information on how to fix this.**\n\n---\n\nClosing as duplicate of #1984\n\n\n---\n\nPlease remember to update to the latest version of Navigator to include\nthe latest fixes.\n\nOpen a terminal (on Linux or Mac) or the Anaconda Command Prompt (on windows)\nand type:\n\n```\n$ conda update anaconda-navigator\n```\n"}}
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