{"action":"created","issue":{"url":"https://api.github.com/repos/ethereum/mist/issues/2187","repository_url":"https://api.github.com/repos/ethereum/mist","labels_url":"https://api.github.com/repos/ethereum/mist/issues/2187/labels{/name}","comments_url":"https://api.github.com/repos/ethereum/mist/issues/2187/comments","events_url":"https://api.github.com/repos/ethereum/mist/issues/2187/events","html_url":"https://github.com/ethereum/mist/issues/2187","id":225409063,"number":2187,"title":"Computer crashed, now can't open Mist. Backup keystore doesn't work on different computer","user":{"login":"WiCane","id":28204347,"avatar_url":"https://avatars1.githubusercontent.com/u/28204347?v=3","gravatar_id":"","url":"https://api.github.com/users/WiCane","html_url":"https://github.com/WiCane","followers_url":"https://api.github.com/users/WiCane/followers","following_url":"https://api.github.com/users/WiCane/following{/other_user}","gists_url":"https://api.github.com/users/WiCane/gists{/gist_id}","starred_url":"https://api.github.com/users/WiCane/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/WiCane/subscriptions","organizations_url":"https://api.github.com/users/WiCane/orgs","repos_url":"https://api.github.com/users/WiCane/repos","events_url":"https://api.github.com/users/WiCane/events{/privacy}","received_events_url":"https://api.github.com/users/WiCane/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":3,"created_at":"2017-05-01T09:15:46Z","updated_at":"2017-05-11T05:29:31Z","closed_at":null,"body":"I'm not very tech savvy to say the least. Something happened where my computer shut down unexpectedly. When I restarted and went into Mist I got this error message.\r\n\r\n\r\n\r\nI have all the files backup which thought would be fine. I downloaded Mist onto my other computer and went through all the steps. I added my keystore into the new computer and the account did not show up. I'm pretty worried I lost a good amount of ETH forever since nothing is working.\r\n\r\nLooking for any help I can get. Thanks."},"comment":{"url":"https://api.github.com/repos/ethereum/mist/issues/comments/300686286","html_url":"https://github.com/ethereum/mist/issues/2187#issuecomment-300686286","issue_url":"https://api.github.com/repos/ethereum/mist/issues/2187","id":300686286,"user":{"login":"WiCane","id":28204347,"avatar_url":"https://avatars1.githubusercontent.com/u/28204347?v=3","gravatar_id":"","url":"https://api.github.com/users/WiCane","html_url":"https://github.com/WiCane","followers_url":"https://api.github.com/users/WiCane/followers","following_url":"https://api.github.com/users/WiCane/following{/other_user}","gists_url":"https://api.github.com/users/WiCane/gists{/gist_id}","starred_url":"https://api.github.com/users/WiCane/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/WiCane/subscriptions","organizations_url":"https://api.github.com/users/WiCane/orgs","repos_url":"https://api.github.com/users/WiCane/repos","events_url":"https://api.github.com/users/WiCane/events{/privacy}","received_events_url":"https://api.github.com/users/WiCane/received_events","type":"User","site_admin":false},"created_at":"2017-05-11T05:29:31Z","updated_at":"2017-05-11T05:29:31Z","body":"1. Since this incident, I have found out that the keystore file was wiped\nclean, along with my backups. No one can give me an answer why or if there\nis a possible way to get it back? I don't understand how the program or\ncomputer could do that. Is there a way to reverse engineer the private key\nfile? Or am I out my ETH?\n\n2. I'm not seeing the files you are speaking about. I see node.log.0,\nnode.log.1, node.log.2, node.log.3\n\nI really would like as much help as possible. If there is a possibility of\ngetting back into my account I'd pay some fairly.\n\nThanks and hope to hear from someone soon\n\nOn Tue, May 9, 2017 at 10:10 AM, Ev <notifications@github.com> wrote:\n\n> It seems there are two different problems out there.\n>\n> *1. Account problem*\n> In order to check your keystore integrity, i suggest you open your private\n> key file on notepad, and compare with a 'healthy' one. I've uploaded a\n> dummy keystore here\n> <https://gist.github.com/evertonfraga/2d2bea174d464d994b351dd1f64fd1f7>.\n>\n> For obvious reasons, *do not show/send your file to anyone*.\n>\n> *2. Node not connecting*\n> Can you paste the log file? Develop > Show log file. Upload node.log and\n> node.log.x somewhere and send us the link.\n>\n> —\n> You are receiving this because you modified the open/close state.\n> Reply to this email directly, view it on GitHub\n> <https://github.com/ethereum/mist/issues/2187#issuecomment-300235729>, or mute\n> the thread\n> <https://github.com/notifications/unsubscribe-auth/Aa5dOyFIjVHc055yBjod547gkOU2XSfuks5r4J4hgaJpZM4NM7lE>\n> .\n>\n"}}
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