{"action":"created","issue":{"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4792","repository_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues","labels_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4792/labels{/name}","comments_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4792/comments","events_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4792/events","html_url":"https://github.com/ContinuumIO/anaconda-issues/issues/4792","id":254066719,"number":4792,"title":"Navigator Error","user":{"login":"rimiprasad","id":31433031,"avatar_url":"https://avatars2.githubusercontent.com/u/31433031?v=4","gravatar_id":"","url":"https://api.github.com/users/rimiprasad","html_url":"https://github.com/rimiprasad","followers_url":"https://api.github.com/users/rimiprasad/followers","following_url":"https://api.github.com/users/rimiprasad/following{/other_user}","gists_url":"https://api.github.com/users/rimiprasad/gists{/gist_id}","starred_url":"https://api.github.com/users/rimiprasad/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/rimiprasad/subscriptions","organizations_url":"https://api.github.com/users/rimiprasad/orgs","repos_url":"https://api.github.com/users/rimiprasad/repos","events_url":"https://api.github.com/users/rimiprasad/events{/privacy}","received_events_url":"https://api.github.com/users/rimiprasad/received_events","type":"User","site_admin":false},"labels":[{"id":355353255,"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/labels/pkg:navigator","name":"pkg:navigator","color":"fbca04","default":false},{"id":49358739,"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/labels/reso:duplicate","name":"reso:duplicate","color":"1d76db","default":false}],"state":"open","locked":false,"assignee":{"login":"goanpeca","id":3627835,"avatar_url":"https://avatars3.githubusercontent.com/u/3627835?v=4","gravatar_id":"","url":"https://api.github.com/users/goanpeca","html_url":"https://github.com/goanpeca","followers_url":"https://api.github.com/users/goanpeca/followers","following_url":"https://api.github.com/users/goanpeca/following{/other_user}","gists_url":"https://api.github.com/users/goanpeca/gists{/gist_id}","starred_url":"https://api.github.com/users/goanpeca/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/goanpeca/subscriptions","organizations_url":"https://api.github.com/users/goanpeca/orgs","repos_url":"https://api.github.com/users/goanpeca/repos","events_url":"https://api.github.com/users/goanpeca/events{/privacy}","received_events_url":"https://api.github.com/users/goanpeca/received_events","type":"User","site_admin":false},"assignees":[{"login":"goanpeca","id":3627835,"avatar_url":"https://avatars3.githubusercontent.com/u/3627835?v=4","gravatar_id":"","url":"https://api.github.com/users/goanpeca","html_url":"https://github.com/goanpeca","followers_url":"https://api.github.com/users/goanpeca/followers","following_url":"https://api.github.com/users/goanpeca/following{/other_user}","gists_url":"https://api.github.com/users/goanpeca/gists{/gist_id}","starred_url":"https://api.github.com/users/goanpeca/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/goanpeca/subscriptions","organizations_url":"https://api.github.com/users/goanpeca/orgs","repos_url":"https://api.github.com/users/goanpeca/repos","events_url":"https://api.github.com/users/goanpeca/events{/privacy}","received_events_url":"https://api.github.com/users/goanpeca/received_events","type":"User","site_admin":false}],"milestone":null,"comments":0,"created_at":"2017-08-30T16:49:47Z","updated_at":"2017-08-30T16:49:48Z","closed_at":null,"author_association":"NONE","body":"## Main error\r\nAn unexpected error occurred on Navigator start-up<br>psutil.AccessDenied (pid=2632)\r\n## Traceback\r\n```\r\nTraceback (most recent call last):\r\n  File \"C:\\ProgramData\\Anaconda3\\lib\\site-packages\\psutil\\_pswindows.py\", line 620, in wrapper\r\n    return fun(self, *args, **kwargs)\r\n  File \"C:\\ProgramData\\Anaconda3\\lib\\site-packages\\psutil\\_pswindows.py\", line 690, in cmdline\r\n    ret = cext.proc_cmdline(self.pid)\r\nPermissionError: [WinError 5] Access is denied\r\n\r\nDuring handling of the above exception, another exception occurred:\r\n\r\nTraceback (most recent call last):\r\n  File \"C:\\ProgramData\\Anaconda3\\lib\\site-packages\\anaconda_navigator\\exceptions.py\", line 75, in exception_handler\r\n    return_value = func(*args, **kwargs)\r\n  File \"C:\\ProgramData\\Anaconda3\\lib\\site-packages\\anaconda_navigator\\app\\start.py\", line 108, in start_app\r\n    if misc.load_pid() is None:  # A stale lock might be around\r\n  File \"C:\\ProgramData\\Anaconda3\\lib\\site-packages\\anaconda_navigator\\utils\\misc.py\", line 384, in load_pid\r\n    cmds = process.cmdline()\r\n  File \"C:\\ProgramData\\Anaconda3\\lib\\site-packages\\psutil\\__init__.py\", line 701, in cmdline\r\n    return self._proc.cmdline()\r\n  File \"C:\\ProgramData\\Anaconda3\\lib\\site-packages\\psutil\\_pswindows.py\", line 623, in wrapper\r\n    raise AccessDenied(self.pid, self._name)\r\npsutil.AccessDenied: psutil.AccessDenied (pid=2632)\r\n\r\n```\r\n## System information\r\n```\r\npython: 3.6.1\r\nlanguage: en_US\r\nos: Windows;10;10.0.14393;AMD64;Intel64 Family 6 Model 76 Stepping 3, GenuineIntel\r\nversion: 1.6.2\r\nplatform: win-64\r\nqt: 5.6.2\r\npyqt: 5.6.0\r\nconda: 4.3.21\r\n```\r\n"},"comment":{"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/comments/326051368","html_url":"https://github.com/ContinuumIO/anaconda-issues/issues/4792#issuecomment-326051368","issue_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/4792","id":326051368,"user":{"login":"goanpeca","id":3627835,"avatar_url":"https://avatars3.githubusercontent.com/u/3627835?v=4","gravatar_id":"","url":"https://api.github.com/users/goanpeca","html_url":"https://github.com/goanpeca","followers_url":"https://api.github.com/users/goanpeca/followers","following_url":"https://api.github.com/users/goanpeca/following{/other_user}","gists_url":"https://api.github.com/users/goanpeca/gists{/gist_id}","starred_url":"https://api.github.com/users/goanpeca/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/goanpeca/subscriptions","organizations_url":"https://api.github.com/users/goanpeca/orgs","repos_url":"https://api.github.com/users/goanpeca/repos","events_url":"https://api.github.com/users/goanpeca/events{/privacy}","received_events_url":"https://api.github.com/users/goanpeca/received_events","type":"User","site_admin":false},"created_at":"2017-08-30T16:49:48Z","updated_at":"2017-08-30T16:49:48Z","author_association":"MEMBER","body":"**See Issue #1984 for more information on how to fix this.**\n\n---\n\nClosing as duplicate of #1984\n\n\n---\n\nPlease remember to update to the latest version of Navigator to include\nthe latest fixes.\n\nOpen a terminal (on Linux or Mac) or the Anaconda Command Prompt (on windows)\nand type:\n\n```\n$ conda update anaconda-navigator\n```\n"}}
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