{"action":"created","issue":{"url":"https://api.github.com/repos/matrix-org/synapse/issues/2534","repository_url":"https://api.github.com/repos/matrix-org/synapse","labels_url":"https://api.github.com/repos/matrix-org/synapse/issues/2534/labels{/name}","comments_url":"https://api.github.com/repos/matrix-org/synapse/issues/2534/comments","events_url":"https://api.github.com/repos/matrix-org/synapse/issues/2534/events","html_url":"https://github.com/matrix-org/synapse/issues/2534","id":264664488,"number":2534,"title":"A room suddenly completely blocked","user":{"login":"floviolleau","id":5442973,"avatar_url":"https://avatars1.githubusercontent.com/u/5442973?v=4","gravatar_id":"","url":"https://api.github.com/users/floviolleau","html_url":"https://github.com/floviolleau","followers_url":"https://api.github.com/users/floviolleau/followers","following_url":"https://api.github.com/users/floviolleau/following{/other_user}","gists_url":"https://api.github.com/users/floviolleau/gists{/gist_id}","starred_url":"https://api.github.com/users/floviolleau/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/floviolleau/subscriptions","organizations_url":"https://api.github.com/users/floviolleau/orgs","repos_url":"https://api.github.com/users/floviolleau/repos","events_url":"https://api.github.com/users/floviolleau/events{/privacy}","received_events_url":"https://api.github.com/users/floviolleau/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":5,"created_at":"2017-10-11T17:05:15Z","updated_at":"2017-10-13T08:55:35Z","closed_at":null,"author_association":"NONE","body":"<!-- \r\n\r\n**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**: \r\nYou will likely get better support more quickly if you ask in ** #matrix:matrix.org ** ;)\r\n\r\n\r\nThis is a bug report template. By following the instructions below and\r\nfilling out the sections with your information, you will help the us to get all\r\nthe necessary data to fix your issue.\r\n\r\nYou can also preview your report before submitting it. You may remove sections\r\nthat aren't relevant to your particular case.\r\n\r\nText between <!-- and --​> marks will be invisible in the report.\r\n\r\n-->\r\n\r\n### Description\r\n\r\nI use my own homeserver.\r\n\r\nThat happens suddenly with no reasons. Just one day stopped to work.\r\n\r\nOther rooms works well except this one. I'm the single admin of that room and I don't know what happens but my room is suddenly totally blocked. No members can join, no current members can write a message in it, I'm unable to write a message, neither change settings of that room.\r\n\r\nI can see the last lines of that room but if I want to scroll up in the history, previous upper messages never came.\r\n\r\nThis is my main room and I checked in the sqlite database. All are in it regarding that room id and I did not saw something special. Nothing is deleted inside the db and I can see event with messages.\r\n\r\nUnfortunately I do not have any backup of my DB before that problem.\r\n\r\nWho can help me?\r\n\r\n### Steps to reproduce\r\n\r\n- nothing special\r\n\r\nThe only relevent error I have in the JS console of riot web is:\r\n\r\n```\r\nuncaught exception: M_FORBIDDEN: User @my_user:my.domain.org not in room !MbooMjhEmxOVTWSrdC:my.domain.org (None)\r\n```\r\n\r\n**But @my_user:my.domain.org is in the room...**\r\n\r\n**Room spec**: 7 users / 1 invite / lots of messages / 2 aliases\r\n\r\n### Version information\r\n\r\n<!-- IMPORTANT: please answer the following questions, to help us narrow down the problem -->\r\n\r\n- **Homeserver**: my homeserver\r\n\r\nIf not matrix.org:\r\n- **Version**:        Synapse version 0.22.1 <!-- \r\nYou can find the Synapse version by inspecting the server headers (replace matrix.org with\r\nyour own homeserver domain):\r\n$ curl -v https://matrix.org/_matrix/client/versions 2>&1 | grep \"Server:\"\r\n-->\r\n- **Install method**: pip      \r\n- **Platform**: raspbian, raspberry pi, inside python vhost\r\n- **Database schema version number**: V43\r\n"},"comment":{"url":"https://api.github.com/repos/matrix-org/synapse/issues/comments/336392593","html_url":"https://github.com/matrix-org/synapse/issues/2534#issuecomment-336392593","issue_url":"https://api.github.com/repos/matrix-org/synapse/issues/2534","id":336392593,"user":{"login":"floviolleau","id":5442973,"avatar_url":"https://avatars1.githubusercontent.com/u/5442973?v=4","gravatar_id":"","url":"https://api.github.com/users/floviolleau","html_url":"https://github.com/floviolleau","followers_url":"https://api.github.com/users/floviolleau/followers","following_url":"https://api.github.com/users/floviolleau/following{/other_user}","gists_url":"https://api.github.com/users/floviolleau/gists{/gist_id}","starred_url":"https://api.github.com/users/floviolleau/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/floviolleau/subscriptions","organizations_url":"https://api.github.com/users/floviolleau/orgs","repos_url":"https://api.github.com/users/floviolleau/repos","events_url":"https://api.github.com/users/floviolleau/events{/privacy}","received_events_url":"https://api.github.com/users/floviolleau/received_events","type":"User","site_admin":false},"created_at":"2017-10-13T08:55:35Z","updated_at":"2017-10-13T08:55:35Z","author_association":"NONE","body":"Yes. But maybe I did not cleared all caches. Do you have guidelines ?"}}
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