{"action":"created","issue":{"url":"https://api.github.com/repos/zammad/zammad/issues/1027","repository_url":"https://api.github.com/repos/zammad/zammad","labels_url":"https://api.github.com/repos/zammad/zammad/issues/1027/labels{/name}","comments_url":"https://api.github.com/repos/zammad/zammad/issues/1027/comments","events_url":"https://api.github.com/repos/zammad/zammad/issues/1027/events","html_url":"https://github.com/zammad/zammad/issues/1027","id":225285248,"number":1027,"title":"SuiteCRM Integration","user":{"login":"mmojadad","id":13836821,"avatar_url":"https://avatars3.githubusercontent.com/u/13836821?v=3","gravatar_id":"","url":"https://api.github.com/users/mmojadad","html_url":"https://github.com/mmojadad","followers_url":"https://api.github.com/users/mmojadad/followers","following_url":"https://api.github.com/users/mmojadad/following{/other_user}","gists_url":"https://api.github.com/users/mmojadad/gists{/gist_id}","starred_url":"https://api.github.com/users/mmojadad/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/mmojadad/subscriptions","organizations_url":"https://api.github.com/users/mmojadad/orgs","repos_url":"https://api.github.com/users/mmojadad/repos","events_url":"https://api.github.com/users/mmojadad/events{/privacy}","received_events_url":"https://api.github.com/users/mmojadad/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":3,"created_at":"2017-04-29T21:05:56Z","updated_at":"2017-05-08T15:16:04Z","closed_at":null,"body":"<!--\r\nHi there - thanks for filling an issue. Please ensure the following things before creating an issue - thank you! 🤓\r\n\r\n- Search existing issues and the CHANGELOG.md for your issue - there might be a solution already\r\n- Make sure to use the latest version of Zammad if possible\r\n- Add the `log/production.log` file from your system. Attention: Make sure no confidential data is in it!\r\n- Please write the issue in english\r\n\r\n* The upper textblock will be removed automatically when you submit your issue *\r\n-->\r\n\r\n### Infos:\r\n\r\n* Used Zammad version: 1.5\r\n* Used Zammad installation source: (source, package, ...) package\r\n* Operating system: Ubuntu\r\n* Browser + version: \r\n\r\n\r\n### Expected behavior:\r\nWould be a great feature if Zammad could be integrate with SuiteCRM\r\n\r\n- SuiteCRM contacts be sync with Zammad Users\r\n\r\n- Zammad Tickets be sync with SuiteCRM Cases ( And vise versa )\r\n\r\n\r\n### Actual behavior:\r\n\r\n* \r\n\r\n\r\n### Steps to reproduce the behavior:\r\n\r\n* \r\n\r\n"},"comment":{"url":"https://api.github.com/repos/zammad/zammad/issues/comments/299896366","html_url":"https://github.com/zammad/zammad/issues/1027#issuecomment-299896366","issue_url":"https://api.github.com/repos/zammad/zammad/issues/1027","id":299896366,"user":{"login":"sunshine450","id":28536069,"avatar_url":"https://avatars3.githubusercontent.com/u/28536069?v=3","gravatar_id":"","url":"https://api.github.com/users/sunshine450","html_url":"https://github.com/sunshine450","followers_url":"https://api.github.com/users/sunshine450/followers","following_url":"https://api.github.com/users/sunshine450/following{/other_user}","gists_url":"https://api.github.com/users/sunshine450/gists{/gist_id}","starred_url":"https://api.github.com/users/sunshine450/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/sunshine450/subscriptions","organizations_url":"https://api.github.com/users/sunshine450/orgs","repos_url":"https://api.github.com/users/sunshine450/repos","events_url":"https://api.github.com/users/sunshine450/events{/privacy}","received_events_url":"https://api.github.com/users/sunshine450/received_events","type":"User","site_admin":false},"created_at":"2017-05-08T15:16:04Z","updated_at":"2017-05-08T15:16:04Z","body":"There are 2 postings asking for a SuiteCRM integration, so I posted this answer twice:\r\n=================================================================\r\n\r\nHello everyone,\r\n\r\nI am also VERY interested in a SuiteCRM integration!\r\n\r\nIt would be interesting to have it synced both ways (zammad => suitecrm  and  suitecrm => zammad)\r\n\r\nThat will be a little difficult, as personal details to Users and Organizinations can be saved in both,  SuiteCRM and Zammad.  The problem would occur, if the details are different in Zammad and in SuiteCRM.\r\n\r\nBy the way: It's GOOD that Zammad lets you save details to Users and Organizations, so please keep that behaviour!\r\n\r\nAn other problem that I see is, that a User and Organization in Zammad could be either the same in SuiteCRM,  or only a LEAD (comining a natural person and a company or just being one of them)\r\n\r\nNext problem:\r\nA user with only 1 single e-mail address, working for multiple Organizations.\r\n\r\nOther problem:\r\nAn agent clicks the e-mail address of someone in SuiteCRM to write an e-mail to the person.  This should also be visible in Zammad!!\r\n\r\nSo, the task is difficult, but very important!\r\n\r\nPlease also have a look at this:\r\nhttps://github.com/zammad/zammad/issues/1056\r\n\r\nRegards,\r\nsunshine450"}}
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