{"action":"created","issue":{"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/197","repository_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3","labels_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/197/labels{/name}","comments_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/197/comments","events_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/197/events","html_url":"https://github.com/nasa/edsc-search-test-config-3/issues/197","id":283714588,"number":197,"title":"EDSC-1548: Overly technical error message displayed to user","user":{"login":"earthdata-tasktop","id":29754283,"avatar_url":"https://avatars2.githubusercontent.com/u/29754283?v=4","gravatar_id":"","url":"https://api.github.com/users/earthdata-tasktop","html_url":"https://github.com/earthdata-tasktop","followers_url":"https://api.github.com/users/earthdata-tasktop/followers","following_url":"https://api.github.com/users/earthdata-tasktop/following{/other_user}","gists_url":"https://api.github.com/users/earthdata-tasktop/gists{/gist_id}","starred_url":"https://api.github.com/users/earthdata-tasktop/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/earthdata-tasktop/subscriptions","organizations_url":"https://api.github.com/users/earthdata-tasktop/orgs","repos_url":"https://api.github.com/users/earthdata-tasktop/repos","events_url":"https://api.github.com/users/earthdata-tasktop/events{/privacy}","received_events_url":"https://api.github.com/users/earthdata-tasktop/received_events","type":"User","site_admin":false},"labels":[{"id":778954772,"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/labels/bug","name":"bug","color":"ee0701","default":true}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":15,"created_at":"2017-12-20T22:27:03Z","updated_at":"2017-12-23T21:40:56Z","closed_at":null,"author_association":"COLLABORATOR","body":"Chris Lynnes reports that during a CMR outage EDSC displayed the error message:  \n\"Error retrieving events Faraday::Error::ConnectionFailed: Likely SSL Certificate Failure\".\n\nWhile useful to developers, a technically detailed error message like this is unhelpful and confusing to users, who just want to know in a broad sense what is happening and what they should do.\n\nFor example, this message should be something like \"Cannot establish connection to data catalog. (An alert has been generated.) Please try back later.\"\n\nMain points error messages should convey to user:\n\n1. what is happening (in this case, EDSC cannot connect to catalog)\n2. we are aware of the problem\n3. what the user can do (in this case, try again later).\n\nKayako 73853  \n[https://support.earthdata.nasa.gov/staff/index.php?/Tickets/Ticket/View/73854/mytickets/-1/-1/-1](https://support.earthdata.nasa.gov/staff/index.php?/Tickets/Ticket/View/73854/mytickets/-1/-1/-1)"},"comment":{"url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/comments/353749735","html_url":"https://github.com/nasa/edsc-search-test-config-3/issues/197#issuecomment-353749735","issue_url":"https://api.github.com/repos/nasa/edsc-search-test-config-3/issues/197","id":353749735,"user":{"login":"earthdata-tasktop","id":29754283,"avatar_url":"https://avatars2.githubusercontent.com/u/29754283?v=4","gravatar_id":"","url":"https://api.github.com/users/earthdata-tasktop","html_url":"https://github.com/earthdata-tasktop","followers_url":"https://api.github.com/users/earthdata-tasktop/followers","following_url":"https://api.github.com/users/earthdata-tasktop/following{/other_user}","gists_url":"https://api.github.com/users/earthdata-tasktop/gists{/gist_id}","starred_url":"https://api.github.com/users/earthdata-tasktop/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/earthdata-tasktop/subscriptions","organizations_url":"https://api.github.com/users/earthdata-tasktop/orgs","repos_url":"https://api.github.com/users/earthdata-tasktop/repos","events_url":"https://api.github.com/users/earthdata-tasktop/events{/privacy}","received_events_url":"https://api.github.com/users/earthdata-tasktop/received_events","type":"User","site_admin":false},"created_at":"2017-12-23T21:40:56Z","updated_at":"2017-12-23T21:40:56Z","author_association":"COLLABORATOR","body":"(Comment from Dana Shum):\n\n[~mreese84] -- the screenshot sure looks like EDSC is rendering... it's potentially an error in status app??  Or an error in how EDSC is rendering notification from statusapp during a complete NGAP outage??\n\n"}}
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