Kevin Hale. His Tuesday night dinner talk was so inspiring we asked him to come to PlanGrid to speak again. Everyone knows that Wufoo cares very much about support. They take it to extreme levels. We based our company on that principle as well.We are really serious about support. There’s a chatbox on our website that we man 12 hours a day, 5 days a week. Our support ticket response time is just a few hours. Everyone at PlanGrid does support and talks to users, including the founders.Q: What’s been the hardest thing about starting a startup?