In our deliberations in the committee and in my reflection before speaking today, one simple question occurred to me, which, of course, had been raised in this very good submission. That is: what are we trying to achieve on moving to an online basis? And are we taking everyone in New Zealand with us? I think that is the critical question here. Having an online presence is marvellous for people like me who are relatively competent online. Goodness me, I was even able to apply for a new passport! It took a while; it wasn't that easy. I reflected at the time, "This is going to take me a long time. I know I can save and I can dip back in, I can save and I can dip back in." That level of digital literacy isn't consistent across New Zealand. So what does everybody else do? And what does a Government agency do to meet that need. I would argue: not enough.