The Public Service Commissioner may issue guidance on how reporting agencies may comply with the plain language requirements under this Act. The commissioner will be required to consult with reporting agencies when developing plain language guidance. Agencies will be required to appoint a plain language officer, who will have responsibility for training agency employees, dealing with complaints or requests from the public, and ensuring that the agency complies with the law. Members of the public will be able to raise concerns about documents with the plain language officer. This is an important component of the bill. If a member of the public receives a letter that is difficult to understand, they will be able to raise it with the agency's plain language officer.