SIMON WATTS (National—North Shore): I'm not sure who faded off then, but I'll take it that it was a bit of both of us, maybe. So my question was: what were some of the key reasons why the parties couldn't reach agreement in regards to the dialogue that was had around trying to find a resolution to this matter? It notes, obviously, in the departmental disclosure that one of the factors was around the size of the increase, but were there any other factors that were at play, and what steps were taken in order to mitigate that so that we could have avoided where we are tonight?