I also didn't want to prescribe to the chief executive just how they would enact a public service in their organisation. Further, I am not arguing there should be more consultation, and Willow-Jean Prime again in her contribution to the debate—I wonder whether she was beginning to confuse customer focus with consultation, as did the Minister. Consultation is merely having a discussion and getting people's views, whether that's a statutory requirement or whether councils do that as a matter of course in their public outreach. I'm talking about something completely different. I'm talking about providing excellent service to all those who approach the local authority for assistance with a public service or with a regulatory function. I do commend this bill to the House.