At this stage I'd like do a shout-out to the community law centres out there because they give wonderful advice to people who are struggling to navigate their way through this system. And they also have an online facility that helps people to understand the processes and what they need to do. People often get confused in those processes, and the community law centre outlines and gives assistance on processes, procedures, how to fill in a claim, how to write a statement of defence to that claim if you're the one that's being claimed against. 