Hon KELVIN DAVIS: I expect Oranga Tamariki to regularly update all of their protocols. But there's one thing to have protocols; it's another thing to actually apply them, and this is what has obviously failed. I'm not standing here making any excuses for the failings of Oranga Tamariki. What has gone on is totally unacceptable, and that's why myself and the chief executive, Sir Wira Gardiner, are standing up and putting the children's best interests at heart. When we saw the video the other day, within 24 hours the staff were stood down. Within 48 hours, that residence was closed. That's decisive action.