She said, "I feel very strongly about this being an important thing, but hard for some families to practically be able to do anything about it. I wish more families had booked in to see me. There are studies that show that whānau engagement is super important. If a family buys into a school being a good place—and this may be counter their past experience—they hold their kids more accountable. Also, kids don't make a fuss and can sometimes go under the radar, and that's also a worry. Giving them their time in the sun can make all the difference at an age where they don't know who they are just yet. One student had been misbehaving in class—going on computer games; not submitting any work; talking and socialising throughout the lesson. His mother and I had a wonderful conversation about him not being a bad kid but also about how, if he was good at a subject and had an opportunity to contribute, then he would do well. This kid trusts his mum, and her showing me that she trusted me completely changed how this student participated in class."—this was all to do with the parent-teacher meeting. 