In terms of drilling down to a local level, I had the opportunity to visit the DHB; it was around a week after the attack. I was able to walk through some of the wards and speak with some of the staff. Before I talk about this aspect, I'd like to begin by thanking the staff wholeheartedly for the work that they have been doing up there at the Waikato DHB, whether it's in Hamilton hospital, which is the one I visited, or other hospitals out in the surrounding towns. A lot of people won't realise, but staff have moved from a completely digital platform to a manual platform, particularly during those early days, which is when I visited. So they went back to things like printing the labels for the medicines and the specimens by hand, and writing on them. They had notepads and pens, pencils. They had whiteboards. They went from computerised to manual. It's almost like going back sort of 30, 40, 50 years. However, you've got the manual system, but obviously a lot more patients than we had 30 to 50 years ago. So the staff had to do many, many extra hours in order to be able to cope, and obviously there were challenges around when you get tired, when it's easy to make a mistake. The problem is, you know, if you're handwriting a label, if you accidentally make one mistake, it can have quite serious consequences, as we heard from the Hon Shane Reti.