I'm now going to reference my sister, Sarah, who is a disabled lady. She's lovely. She lives in a retirement village because she's a bit vulnerable. She is the most wonderful person, who's spent so much time helping residents in her community with online matters simply because a number of older New Zealanders, whether they are in their own homes or whether they are in communities, do have trouble accessing services online. I want to thank my sister, Rah—that's her name—and all of those people in our community who do give of their time to support their friends and their neighbours so that those people can engage online, for the very simple things like contacting Inland Revenue, like contacting the Ministry of Social Development, or it might be wider than that. In fact, it can be doing a bit of online grocery shopping, and particularly now in these COVID times where older folk are rightly nervous around going to the supermarket or going to the chemist or going to do their jobs in town. The ability to order online is important to them. But what if they don't have a device? What if they don't have the connectivity? What if they don't have the confidence to go online? That is digital exclusion.