Hon NANAIA MAHUTA: In relation to requests that are made for the purposes of claiming medical entitlements, as has been made clear in questions that have been responded to by the Minister, there are 10 working days in which the request is processed. There is a triage process. It is a manual process, and that is critical to ensuring that the nature of the response is relative to what the request is for, because the same unit also deals with requests for medal entitlements.