We also need to deal with the dual purpose of visas. They've got to be fit for purpose. Delays will resolve themselves by simplifying and streamlining policy, because visa processing delays are a symptom of policy failure. In many cases, policies are designed for one purpose, but they're being used for other purposes. This encourages fraud, is confusing to applicants, it creates enormous processing delays, and, frankly, in my experience, Immigration New Zealand (INZ) staff are often incapable of applying complicated policy.