A lot has been said about the Office of the Ombudsman having the role of complaints and investigation. I want to be clear that while the Children's Commissioner is an effective advocate, they are not currently responsible for resolving complaints. The Children's Commissioner's current practice is often to refer complaints to the relevant bodies who have the powers to resolve those particular complaints, including the Ombudsman. The Children's Commissioner helps people to navigate the complaints processes by telling them where to go, how to proceed, and can advocate for children and young people in these complaints processes. They can still do this under the bill, but the Ombudsman has powers and processes to investigate and resolve the more concerning complaints. Complaints and investigations are the core focus for the Office of the Ombudsman. The Ombudsman has established capability and experience in complaints and investigations, oversight, and is well placed to deliver their enhanced function. What the bill does is provide clarity as to who is responsible and accountable for carrying out the complaints oversight and investigation role, which, as we know from listening to submitters, is currently very confusing.