I want to start by referring back to the work undertaken and the reports issued by the Reserve Bank of New Zealand (RBNZ) with respect to banks and by the RBNZ and the Financial Markets Authority together with respect to the insurance industry. Both of those reports make it very clear that they did not find many actual instances of bad behaviour. They didn't find evidence, in many cases, that bad things had taken place. What they say they found was a lack of process and documentation to satisfy them that the conduct—the way the banks and insurance companies go about managing their business, and particularly through those sales channels—did not satisfy them that it looked robust enough for their purposes or for their desires.