Having had care of tamariki in our whānau as well for a number of years, and throughout that time having real struggles as a whānau to understand, feel welcome, and navigate that space—a system that was really foreign to me and my whānau—was at times really frustrating and actually quite depressing. We felt really let down by the complaints process and then, of course, felt like we were letting down the tamariki that we had in our care and, actually, his whānau as well that we were trying to plan a return to home with. We tried to utilise the complaints process. Even trying to find out where to start, someone to help us in that space, someone to talk to us and not look down at us and not talk down to us—I mean, talk language that we could understand so that we could do the best we could to support this tamariki in our care and support the return to a home for that whānau—was so frustrating and heartbreaking. Honestly, if it wasn't for the iwi providers and the NGOs in the Ōtaki electorate that supported that tamariki in our care, our whānau, through that space, I think would still be stuck in what's currently a really horrible process.