We have talked about the five years, and quite frankly this has been sloppy and shoddy, and I'm sure there are a few backbenchers over there hanging their heads in embarrassment over this. It should not have been five years sitting abeyance like this. There is a thing called "bring up" in your Outlook; you might want to investigate how to use bring up so that this doesn't happen again, because it should have been a simple process. In fact, if I was going to borrow some words that we frequently hear come out of Minister Little's mouth, it would be "five years of neglect—five years of neglect." So perhaps just reflect on that a little bit: the five years of neglect that did not get on to normalising a bargaining process for these care workers, these support workers who deserved to have a greater level of certainty. And it beggars belief that a health ministry, a Government, and unions didn't bring this up; it actually took the employers, the aged-care sector, to bring this up. So there must be some pretty embarrassed people around, thinking, "How could this possibly happen?" And I said it right at the start. I shook my head as a new MP, how astonishing it could possibly be that this could happen.