SIMON WATTS (National—North Shore): I've got two areas of questioning for the Minister that we discussed through the select committee, and I acknowledge the select committee chair there. The first area is around the transformation programme, which includes the next-generation case management system. We were told in that select committee hearing that everything was fine. But I think subsequently to that we've found out that things are not fine, actually—widespread issues around staff workload and falling client satisfaction rates. So my question to the Minister is quite clear around that. Does the Minister stand by her statement at the time in regard to the transformation programme that it's showing promising signs? And if so, how can she, and why can she, still be confident that is the case when it has become very clear, subsequent to those conversations, that the ACC system in regard to the transformation programme is failing its staff and failing Kiwis who are reliant on the ACC support system?