In response to recommendation 8, to build MSD's cultural responsiveness and improve outcomes for Pacific people, MSD has launched their Pacific strategy and action plan, Pacific Prosperity, to guide future policy development in delivering better coordinated action together. In response to recommendation 11, to remove some sanctions and obligations, we have already removed the section 192 sanction, which will come into effect on 1 April, which unnecessarily penalised sole parents. As of 1 April 2020, 24,000 children will be significantly better off as a result of this, with many sole parents' incomes increasing by an average of $34 per week. In response to recommendation 12, to improve front-line services at MSD, we've introduced a client commitment charter, made changes to Work and Income offices to make them warmer and friendlier, implemented an online eligibility guide, and launched Heartbeat to better understand client experiences. 