As my colleague and friend Nicola Griggs said, not one of the 1,900 staff at the Ministry of Health put a diary note in the calendar and said, "You know what, in 2019 or 2020 we better get around the bargaining table." No one in the Ministry of Health was actually aware of and planning to do just that, and I find that extraordinary in the extreme. Actually, the unions have probably let their members down too—I say that gently but firmly—until the Aged Care Association actually approached the ministry and the Minister last year, as was described by Dr Reti in his first reading speech.