I want to acknowledge, in particular, some of the brave heroics that were undertaken on that day: people who risked their own lives, and often broke the rules and guidelines generally intended to keep people safe, in order to actually make people safe, in real terms, in real time. Those heroes deserve our admiration, and those institutions which so frequently enforce rules of safety on New Zealanders as they go about their daily lives should be cautious to ensure that they don't punish those who did the right thing, that they don't punish those when, in actual fact, it was their responsibility to be upholding the safety and the rules, using the powers that they have. A better way forward is to acknowledge the true heroism, and to always keep the memory of those lost and those that they left behind, so that we can learn and do better from this tragedy.