The response to that conversation, from survivors, has been: from Tupua Urlich, he said, "If you were sincerely sorry you would start listening to the voices of those who have been through your system that you have abused, who are wanting to make a solid contribution and positive changes to the system." Margaret Priest said that despite a commitment from Government agencies not to repeat the errors of the past, she had little confidence there was effective monitoring, oversight and safeguarding mechanism to ensure the safety of disabled people. Jonathan Mosen: "I'm not convinced that we're going to see real, genuine, systemic change. I think a lot of it is window dressing." And Keith Wiffin reminded us: "Bear in mind some of these officials have turned a blind eye, they've been in denial, they've swept things under the carpet, and there's been a lot of resistance."