In terms of comments that she made around the work-focused case management, I'd like to know from the Minister how much time is being spent by front-line staff on managing hardship requests versus active employment support; how many employment engagements each jobseeker is now receiving; and, with initiatives like the shovel-ready jobs, where the Government has a focus on creating jobs—they come in at about $220,000 per job—what the Minister believes is the best value for money spending on employment initiatives, and why?