Hon TRACEY MARTIN: And of course, we haven't finished yet—that's the other thing. I would say to the member, though, that part of the reason why there are some long wait times—sometimes, it is because of certain circumstances of family. An example would be where a request for support was received from the child's paediatrician in October 2018, a lead worker was allocated within four weeks, however repeated attempts to contact the whānau via phone, text, and letter elicited no response. The lead worker sent a letter to the whānau advising that the request for support would be closed and inviting the whānau to make contact if they still required support. In October 2019, successful contact was made with the whānau and an interim assessment of the child's need was made via phone discussion. A visit was scheduled for late November 2019, but was cancelled by the family. The field worker and family agreed to touch base at the beginning of January 2020 to reschedule the visit. You cannot do things to people's children without them allowing you to do so, but we don't take those children off the books, which therefore creates a waiting time.