So if I then start with the first area: we heard concerns around the transparency and accountability of the governance structures present within student accommodation. Submitters told us that finding this information can be difficult and that can then lead to a lack of understanding around who is responsible for what particular decision making. We heard from the submitters that this has practical implications, as a student may not be able to identify the appropriate point of contact for an issue they're having and how they can resolve that issue. The Tertiary Education Union told us, for example, that due to a lack of clear and accessible information pertaining to complaints processes, policies, and governance structures, it is currently difficult for learners in student accommodation to seek adequate assistance in instances where conflict resolution is required.