Hon NANAIA MAHUTA (Minister of Foreign Affairs) on behalf of the Minister of Defence: I want to begin by acknowledging all ex-servicemen and -women and the pride they bring our country. I'm advised that most requests for a copy of a veteran's medical files are treated as urgent and processed within 10 working days when received through Veterans' Affairs New Zealand. Understanding the definition of a veteran is outlined in the Act and given priority. The reason some take up to 140 days can be due to the nature of the request, complexity of the situation, the requestor, or because the request is unclear in its purpose. I'm further advised that any request relating to a funeral or terminal illness is prioritised.