I find it ironic at the moment that we've just gone through a period where Immigration New Zealand restructured the way it processed visas and brought some of the processing onshore. It was a major change, it was a long-planned programme, and it had some significant issues—significant issues with efficiency that ended up putting people in limbo for very long periods of time. It significantly impacted businesses who couldn't access their staff because of the bureaucratic processes—overly slow bureaucratic processes. Clearly, the Minister lost control of his department, and that is very worrying.