The second component of an effective oversight system is an accessible and dynamic complaints system. We heard from children and young people that they didn't know where to take their complaints. The Oversight of Oranga Tamariki System Bill places a requirement on the Ombudsman to ensure that complaints processes are visible and accessible for children and young people and their families, whānau, hapū, and iwi. On top of that, children and young people also said the complaints process needs to be timely and action-oriented for children and young people to have confidence and trust in them and to use them. This bill enables the Ombudsman to undertake preliminary inquiries to ensure that matters are able to be resolved at the earliest opportunity possible as a means of supporting timely processes for children and young people.