As Delta arrived and we managed our response to that, we knew that we had to adapt our system to allow for more people to recover from COVID in the community. That planning started in September. On 14 October, myself and some colleagues confirmed the model that we were adopting, the care in the community model, which was very much based on models that had already been put in place in Canada and in New South Wales. That was the model that was being put in place as Auckland, in particular, was adapting to the rapid rise in case numbers that were experienced at that time. The reality is the system as it was, and during its adaptation, was being overwhelmed and, tragically, the steps that ought to have been taken in relation to these two men were not taken. 