Secondly, the bill designates the Ombudsman—as I've said, the second leg of the stool—as the body responsible for independent complaints and investigations of the Oranga Tamariki system. We need a stronger complaints process that is easy to navigate for all system participants, including children and young people, families and their whānau, as well as caregivers and delivery partners. I believe that focusing the Ombudsman's role on complaints and investigations will help reduce complexity for people navigating the system and allow the commission to have a greater focus on systemic advocacy for all children and young people in New Zealand. 