What is my recourse for a poor service which I have paid for, where I might legitimately expect the isolation staff to wear personal protective equipment (PPE)? What is my recourse? I am paying for a service, and I'm happy to pay for it, but I want a decent service that protects me and guarantees, for the initial services I said I was purchasing, that they're delivered appropriately, which is what the Consumer Guarantees Act said. Now, you could contest: no, staff in isolation facilities are wearing PPE. No, they're not. How this works is, if you're a returnee, you're required to wear a mask outside of your room; if you're staff, you're required to wear a mask unless you'll have more than 2 metres distancing from the returnees. I would contend, from what constituents have said to me and, indeed, what I've sent to the Minister in the past few weeks, that that is not happening—that staff members at a number of isolation facilities are well coming inside that 2 metre distance and very clearly not using PPE. I'm getting a poor service that I'm paying for; what is my recourse? I'd ask the Minister to consider whether that is something that needs attention.