Now, this particular issue of dispute resolution was then our second theme in our findings. We heard from students and student associations that more needed to be done to support students through the process and that some students had an apprehension about raising an issue as they felt they could potentially risk losing their home. Dr Myra Williamson spoke to this power imbalance in her submission, and she compared it to a line from the Eagles' "Hotel California": "You can check out any time you like but you can never leave." And I believe that this may be the first time ever that the Eagles were referenced in a submission.