Hon MICHAEL WOOD: WorkSafe takes an "educate first" approach when engaging with businesses to help them understand their responsibilities under the COVID protection framework and the potential consequences if they continue to fail to meet their obligations. A graduated approach to enforcement is taken, moving from education and warnings through to written directions and infringement notices. Non-compliance is often due to misunderstanding, lack of awareness of requirements, or insufficient training—all of which can be corrected through timely intervention by WorkSafe's team. And the relatively small number of serious enforcement actions taken by WorkSafe show that this positive engagement is working. It shows that WorkSafe's strategy is effective and it shows that the overwhelming majority of Kiwi businesses want to do the right thing on behalf of the workers, their customers, and their communities.