What if I'm not happy that I'm being told the policy is that you'll be tested on day three and day 12, and we know day three testing is optional? In fact, if we look back at all the positive coronavirus tests over the past month, 50 percent or more of them were day three tests that tested positive, thus showing how critical that day three test is. I've paid for that; I didn't receive it. How does that work? What is my recourse for a poor service?