But if you look at what has been coming out of these report findings, what the Minister and the people in charge and the Government have been saying is completely different to what the doctors and the people working on the front lines of the COVID response have been seeing in their communities. Papakura GP Dr Harwood said that top officials said that protocols were being followed but that the kōrero on the ground was completely different. People weren't having contact with public health, and pulse oximeters weren't being issued to people who did have a positive case. The Counties Manukau chief executive and spokeswoman for the Auckland home isolation system said that the system buckled under pressure.