The events of March 15 2019 left an indelible imprint on all of our minds, and, like all of us, I remember that day very well. I was driving between meetings in Auckland when I heard the news, and I immediately headed to the airport to travel to Christchurch, where I remained for several days to support Air New Zealand staff in operations. I was so incredibly proud of all Air New Zealand staff who played their part and worked so tirelessly in those immediate days and weeks to connect impacted whānau, to ensure a smooth-running operation, and to support our community in what was a highly emotional and extremely sad day for New Zealand.