So the Government claims a small-consumer advocacy agency would strengthen the consumer voice, particularly households and small businesses. It says they "struggle to make their voices heard and exert influence over decisions [made in] the electricity sector." Yet the committee heard evidence that consumers do make their voices heard—400,000 consumers changed electricity provider in the last year. There's more than 40 retailers to choose from, and 400,000 Kiwis decided to change provider. So if that doesn't allow consumers to make their voices heard, what will?