The border closure has had a major impact on the immigration system, which is now operating very differently than in the pre-COVID environment. Three offshore visa processing offices have been closed since March 2020.Beijing, Apia, and Suva offices are now operating. There has been a significant reduction in temporary visa applications, particularly visitor visas, which made up over half of all visa applications pre-COVID-19. Despite the visa volume reductions, Immigration New Zealand's visa processing capacity is being fully utilised. Significant work remains in the system, and this and the new functions that INZ has absorbed are challenging, complex, and resource intensive.