Hon JAN TINETTI: On behalf of the Minister, as the Minister, I can't comment on individual claims or complaints. But what I can say is that ACC only provides access to sensitive claims to staff who need it to perform their role. Staff accessing a sensitive claimant's file will include recovery partners who work with them to organise supports and services. Other staff may also access the file—for example, where they need to make payments for services like counselling or transport. But each file is divided into compartments, so contact information and payments are separate from sensitive material relating to a claimant's injury. I am assured that ACC wants sensitive claimants to feel confident their privacy is taken seriously, and is exploring improvements to systems and processes with respect to access to information.