Hon GRANT ROBERTSON: The report found that the EQC was woefully ill prepared and under-equipped to deal with the influx of claims and repairs of damaged properties that followed the Canterbury earthquakes. Dame Silvia said it was a mistake to have EQC do this. It led to perverse outcomes that persist to this day, such as botched repairs that frequently fail to fix all the damage to a property. Dame Silvia also highlighted her grave concern for the quality of the housing stock in Christchurch as a result of these botched repairs, which have left homes vulnerable to future earthquake damage. The report also found mechanisms for dispute resolution were sorely lacking and homeowners were subject to complex insurance claim processes without adequate support. Dame Silvia's report recommended a suite of changes, including greater clarity around EQC's role, a review of the Act and the EQC cap—all of which are being considered as part of the Government's response.