We had officials from various Government departments providing useful further information on how ACC are improving their service to claimants. They talked, in particular, on the introduction of a new case management model, which was completed in 2020. We heard that since the model was introduced, ACCs client satisfaction rates have significantly improved. The Minister said that the Government had made the decision in July 2020 to keep levy rates unchanged until 2022. We heard that this decision has helped ease the financial pressures of COVID-19, and also, at the same time, it provided more certainty for businesses.