In respect of the staffing levels, one useful bit of information—which I accept may not have come through in numbers that members have seen in front of them—is that the numbers aren't necessarily apples with oranges. The numbers in previous years only included onshore; they didn't include the number of offshore staff. A number of the offshore processing offices have closed, and, effectively, those people have been brought onshore, so the numbers don't necessarily match up, as you would expect. 