Face to face is important. What we're recognising since August is that the cohort that has now been infected, largely—Māori, Pasifika, and others—are the ones that we do need to pay attention to, and we need to understand that they speak different languages. We need to understand that the holistic approach means that we've got to involve their whānau into this, and, more importantly, you see that the report also says that there has been year in, year out of under-investment into the system. 