I don't want to go too in depth into the cases of the two people who died, out of respect for their families, but there are some issues that do need to be addressed. In the case of case A, it took five days before Healthline even attempted to call him, because the system was overloaded with patients. When Healthline calls went unanswered, the case was not escalated as a case for priority. The man's whānau were not contacted after he was unable to be reached by Healthline. And his GP first received a written contact eight days after he tested positive.