The practical reality is I don't know what it's like in big areas, but what I can speak to are the issues in an area like mine—very under-resourced, people that work very, very hard and do everything within their power. What we can do as legislators is that we can enable them. We can lighten the burden slightly. It's like that—you know, is it a stick or a carrot that drives good behaviour? Sometimes, perhaps, it's a little bit of both, but here I see a bit of a stick being imposed on local governments—"You must, must, must do this, focus on customers, and we'll tell you how to do it."—whereas the Minister for local authority, in this House, came with practical solutions about how to remove red tape and the hassles and the barriers that most of us all face in our communities and took away some of those burdens.