The big questions are: how has Immigration New Zealand (INZ) stuffed up so badly on these issues and what is the Minister going to do about it? The first question seems to be a lack of empathy at Immigration New Zealand, an attitude problem, a policy innovation failure, poor decision-making at the application level, and the inability of officials to foresee a raft of so-called unintended consequences. One strategy that demonstrates the attitude problem is the way in which visa extensions have been granted under the powers. They are last-minute, which, as far as I can tell, is some sort of device to force migrants to have to give up and leave the country. It is highly cynical and unfair. Another good example was very recently when INZ was told off by the Ombudsman for allocating Skilled Migrant Category (SMC) applications unfairly based on informal policy.