Hon Dr MEGAN WOODS: It's heartening to know that 88 percent of homeowners who have used the service say that they would recommend the service to others. The service has supported 1,819 claims close to date, including 135 in December, which is the highest number to date. One claimant spoke of how "it was such a relief to have someone who understood my concerns, was able to keep it all in perspective, and had the knowledge and ability to explain each step we had to take and give me a full picture so I could understand the procedure and the repair methodology." Another stated, "I am eternally grateful to my case manager as I was a mess when she was appointed to me, and now I'm pleased to say, although not fully recovered, I'm on the right road." I'd like to take this opportunity to thank our people at the service for the incredible work they are doing in supporting homeowners through this process. 