The reforms at their heart are about ensuring communities have access to water services and infrastructure befitting of a developed country. Ongoing community voice will, therefore, be vital to the success of these reforms. As such, requirements for entity consultation and engagement are specified in the bill. These provisions include the requirement for the entities to establish one or more consumer forums, the requirement to prepare an annual consumer stocktake, and the requirement to engage with consumers and communities on their asset management plans, funding and pricing plans, and infrastructure strategies.