Here's what the findings from the case reviews are for case A around communication: there was a five-day delay in the COVID Healthline making the first attempt at phone contact. How can that be? Discharged home, sent home, and five days before Healthline makes contact. Then when that failed, case A's whānau were not contacted. How can that be? Written contact—and I'll come back to primary care—with case A's last known GP was not made until many days later. Secondly, the information that was seeking to be collected was poor quality, it wasn't clear, it was inconsistent. We should have learnt from the outbreak last year many, many things that would have helped this time. Again, communication. If I look at case A, I pull out two things: risk factors and communication.