There has been some concern that the Ombudsman is not the appropriate organisation to resolve complaints. However, the Ombudsman already has oversight of complaints about the Oranga Tamariki system. What we are doing is expanding the scope to care and custody providers for which the Ombudsman can resolve complaints, requiring complaints processes to be visible and accessible, and ensuring the Ombudsman has the necessary powers to resolve complaints in a timely manner. The bill places a strong onus on the Ombudsman to ensure children's participation is considered. This is done through the principles in clause 5 of the bill.