Firstly, there was a woman, her name was Karen Wellington, a principal in Upper Hutt of a decile 3 school—60 percent Māori, 50 percent Pasifika, and had a 90 percent attendance rate. Now, the points that she made resonated with me. She made points like, "We set expectations with parents, the relationships we have with our families are key, we have a plan for truancy, there is accountability in our school for the rates of attendance, we phone, we email, contact is ongoing, and there is constant contact with these parents." They have a plan for those chronically truant kids—they are immediately reported by teachers. There is immediate action. There are two calls and the principal gets in her car, she drives to the student's home, and she gets them out of bed. It is that accountability that's so important.