It became apparent through the submission process that not all student accommodation was bad. In fact, most enjoyed the hall environment. But a number of issues that have been highlighted could be managed better. I feel a number of the submitters expressing a positive view of hall life didn't really get a fair hearing, and their positive views were often dismissed or even viewed as having another agenda. These were students who had gone through the system—not the providers, who have a reason to say good things. These students had good stories to tell.