Let's, firstly, just take a look at those words: "efficient immigration service". We've got residence queues that are the longest we've had in history. We've got an immigration department that are on a go-slow, producing one outcome in residency a week, where they used to do 1.2 decisions a day. We've got an expression-of-interest (EOI) queue being frozen since March last year. We've got secret priority queues, split migrant families. All of this is not because of COVID; this started as far back as 2018—they are not allowed to use that as an excuse. 