Hon CARMEL SEPULONI: We take a different approach to the previous Government. We are not punitive for the sake of being punitive. I was very clear from the outset when I took on the role of Minister for Social Development and Employment that culture change would be a priority; that when it comes to applying sanctions, they are applied carefully; that my expectation would be that front-line social development staff would actually make honest attempts to contact clients before applying sanctions, and traverse the reasons for why they may have done something like missed an appointment, because let's keep in mind that that's often why they are applied. I don't apologise for the Ministry of Social Development making and taking a much more careful approach before taking the stick out and applying it to beneficiaries.