Many submitters told us, including the New Zealand Union of Students' Association, about specific areas they believe the training should include, from understanding of the Tiriti, diversity and cultural competency, physical and sexual violence prevention, and responding to mental health issues and suicide prevention. It became clear, hearing the submissions, that there was a great variety in the number of residential assistants, training, timing of training, and also expectations on them in the role. But although accommodation staff play a vital role in supporting residents' wellbeing and safety in student accommodation, it's important to remember that they are not the silver bullet. Accommodation staff sit amongst a wider support network available to residents, including support provided through the tertiary education provider. 