JAMIE STRANGE: I am showing my age—I am; there's a few grey hairs. It was a rural part of the New Zealand and it was a different world to the world we're in now. However, we did have access to services. We could pick up the phone or travel to a neighbouring town—in that case, Te Awamutu or Hamilton, in order to get those services. As society has evolved and technology has evolved, many of these services have now gone online, on to the internet. I've just had an example today where I phoned a business—I won't say what business—needing some service, and went through the numbers. I pressed No. 1, I pressed No. 4, No 6, No 8, and finally I got to a point where they basically said, "Go to an online chat and ask your question on the online chat." I didn't know how to do that so I didn't, and I still haven't done it. I guess the point I'm trying to raise is that there are significant logistical benefits to online services. We see businesses use them, we are seeing Government agencies use them, and it's important for us to continue to consider, as we develop these benefits, that they are accessible and that there is that human touch. Like I said right at the start, that human touch can take different forms, and I acknowledge that as a society we do continue to evolve and we do continue to bring in new technologies, but it's important that we continue to have that human touch.