In order for the fair conduct principle to be operationalised, the bill requires financial institutions to have and maintain an effective fair conduct programme to turn the principle to concrete actions within their businesses. The conduct programme will require financial institutions to have policies, processes, systems, and controls in place that are designed to ensure they're considering consumers' interests and treating them fairly in all respects of their business and in their interactions with consumers. The select committee has recommended that minimum requirements for fair conduct programmes be clarified and included in the bill. This is in response to submitters' feedback that leaving the detail of conduct programmes to regulations would leave the regime uncertain.