ERICA STANFORD (National—East Coast Bays): Following on from my last question: is it acceptable that a priority queue was established based on income and registration of occupation, and in place for 18 months, without being written into Immigration New Zealand instructions—effectively, operating as a secret queue—until a complaint was lodged with the Ombudsman, forcing officials to make this priority queue official by writing it into instructions? And what is the Minister doing to ensure that Immigration officials are not using other measures that are not transparently communicated to applicants?