#Person1#: My name is Steven Smith and I'm calling to cancel my plane ticket.
#Person2#: When was your reservation?
#Person1#: It's 7 p. m. today.
#Person2#: Would you mind telling me the reason?
#Person1#: I need to continue to deal with my business. I haven't finished it yet.
#Person2#: Oh, I see. Would you like me to reschedule you for another time?
#Person1#: No. Thank you.
#Person2#: But you have to pay the fee for refund.
#Person1#: OK. I will pay it by my bank card.
#Person2# helps Steven cancel the plane ticket and Steven has to pay the fee for the refund.
plane ticket cancellation